Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought what was described as a living blooming plant. Received a dead twig. Immediately returned it. The card used to purchase this item was hacked and voided. I called and gave them a new card to issue refund to. On 4/10/2023 called and ***** at customer service said would issue refund to new card. Would take 24 to 48 hours. Have called many times because still no refund and customer service is NO HELP. INEED THIS MONEY BACK...ONLY ABOUT $20, but need it. Please help me.

  Business Response

  Date: 05/26/2023

  Hello Nan,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the item purchased in the order #***-5715065-8206654.
  
  I've reviewed the details of the order and see that the return has been processed but the refund being Declined.
  
  I've tried to resubmit the refund back to your payment method and our trials to refund the order to your payment method has been Declined multiple times.
  
  In this case, to help you with this, I've refunded the order to your amazon account as Gift card balance as the option to refund to a different card isn't available (even if provided).
  
  You can view your balance and usage history in Your Account here: *************************************************
  
  Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.
  
  To learn more about using your gift card, visit our Help pages: *************************************
  
  Thank you for your understanding. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***********************, and I am the owner of an Amazon.com store, Cinco Products LLC. My Amazon seller account was deactivated for a long time ago, and has remained inactive for nearly a year with no end in sight. I have been sending appeals to Amazon in the hopes of reinstating my account, but I have not received any substantive response or a detailed explanation as to why my account remains suspended.Instead, I merely receive the same automated message time after time, stating that my account has been deactivated in accordance with Section 3 of Amazons Business Solutions Agreement and that, despite numerous detailed appeal submissions, Amazon does not have sufficient information to justify reactivating my account. It is clear from the robotic nature of these replies, as well as the immediacy with which my appeals are rejected, that Amazon is not actually reviewing my appeals or evaluating my case on its merits.At this point, I am certain that Amazon has completed its review of my account and that there are no pending customer claims, chargebacks, refund requests, or other outstanding fees which might necessitate holding these funds any longer. Furthermore, as the reason for my initial suspension was not related to any alleged deceptive, fraudulent, or illegal activity, there is no basis for Amazon to indefinitely withhold these funds, as per the above-referenced Business Solutions Agreement.I truly dont know where to turn for help: I cannot access my account, ********************** isnt considering my appeals, and my money has been frozen for nearly a year. If I only knew the basis for Amazons decisions, I could take steps to cure any deficiencies and allay their concerns.Please investigate this situation and do whatever you can to push Amazon to fairly consider my appeal and release my funds. Sincerely, ***********************

  Business Response

  Date: 05/29/2023

  Hello, 
  
  While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
  
  The seller has received appropriate communication by email on 05/26/2023.

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refurbished Macbook Air on 2/4/23 for $368.08 (order 114-5481499-7201030). I returned the item in Early April and was notified by the seller of the pending refund on 4/26/23. Since then, I have contacted Amazon **************** 4 times and was told all 4 times that there was a glitch at the Amazon level and the refund would be processed in 3-5 days. It has now been more than a month since the item was returned and Amazon has yet to send the refund.

  Business Response

  Date: 08/22/2023

  Hello ***********,
  
  I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  It was concerning to hear about the experience you've had with our **************** team when you called in to check on the refund status for the 2017 Apple MacBook Air with 1.8GHz ***** Core i5 (13-inch, 8GB RAM, 128GB SSD Storage) (Renewed).

  Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.
  
  Upon reviewing the order and communication history, I see that a Supervisor issued a special case refund totaling to $368.08 to your Amazon gift card balance for this order on/at Jun 8, 2023, 10:19 AM (PDT).
  
  You can cross-check and review your gift card transaction history here: www.amazon.com/gc/balance

  Regards,
  Priyanka
  Amazon.com
  *****************************
  

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20098600
  
  I am rejecting this response because:

  I am disappointed that the only resolution I was able to find was to continue to pursue help, even after filing a complaint with BBB and hearing back from Amazon. It has been months since the issue arose and taking credit was the only option presented at all during any of my conversations with Amazon. I am hopeful that Amazon will work harder to fix internal issues with customer service in the future.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son who is 13 received 5 $25 gift cards for Amazon for his birthday. He created an Amazon account and uploaded all the gift cards successfully (threw them out after except for 1) The Amazon account worked fine for a few weeks. He bought 2 items. Still has a $75 balance left.suddenly Amazon decided to lock him out of the account. I contacted them via phone approx 80 times over past few weeks. All they do is have an "account specialist" email me. The email asks for me to upload info. My son threw out the gift cards (except for one), so i had him upload that one gift card. They asked for my drivers license, so i uploaded that as well. I did everything they asked for and they still won't unlock the account. This has been an ongoing battle for weeks and they do not have anyone to talk to about it

  Business Response

  Date: 05/26/2023

  Hello *****,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the hold on your son's account.
  
  I've reviewed the details of the account to which the gift card details provided in the attachment is claimed and see that the account has been reinstated successfully.
  
  We have emailed confirming the same on May 25, 2023 to the registered email address that states the below correspondence:
  
  "We have restored your access to this account and processed any pending orders. You can track the progress of your orders in the "Your Account" section of our website.
  
  Thank you for your patience and we are sorry if any inconvenience was caused. We will notify you by email when we send your orders."
  
  I hope you find this information helpful. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,My Amazon account has been locked for over 7 months, during which time I have contacted Amazon multiple times to resolve my issue. But they haven't unlocked my problem so far, so I can only ask the BBB for help.I haven't done anything against Amazon's rules on my account, and I don't know why Amazon locked my account for a long time. This is very unfair to me and I feel very frustrated and helpless.I have provided my account details in the attachment. I request the team of Amazon account specialists to review and reinstate my account ASAP! Thanks!My Amazon account email: ********************** Sincerely,*************************

  Business Response

  Date: 06/06/2023

  Hello,
  
  We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
  
  We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 6/7/2023.
  
  For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.
  
  Sincerely,
  
  Amazon.com

  Customer Answer

  Date: 06/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get the issues worked out on my Amazon Eero 6 mesh wifi units, but Eero cannot provide me with a fix. I spent $262.19 in August of 2022, and now I will be sending this system back for a refund, or Amazon account credit. I had the series 1 Eero system and was experiencing issues, and they told me that if I upgraded then my problems would go away, they did not. I have lost hundreds of hours and thousands of dollars because of their units and the firmware/software issues. It appears that this is a common thing, and upgrading is the only fix. It sounds like you buy a system and it works for a while and then it quits, then they want you to upgrade. Almost sounds like Apple and the throttling of their old devices to boost sales. I tried to send these units back 6 months ago but they told me to keep using them and they tried other things to try to fix issues, but here we are again and no fix. I refuse to let Amazon push me around because of their faulty products. There are hundreds of complaints online about their faulty equipment, so this is not just an issue with me. All I want is $262.19 in account credit and a mailing label to send these back. I am tired of Amazon being untouchable and not having to account for their business practices that hurt people financially. Please just take these back so I can move on to some other brand that works and wont affect my business and make me lose money.

  Business Response

  Date: 06/06/2023

  Hello ********,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I completely understand your frustration with this situation, particularly given the time you've invested.
  
  At this time eero continues to provide support for their products. If you need troubleshooting or other assistance, you can visit the eero customer support pages at *********************************.
  
  The eero customer service team will be happy to help you.
  
  Please keep in mind there are multiple factors that affect your available WIFI speeds. While the eero devices support up to 900mbps, these speeds are only available if your current internet provider supports these speeds and your service contract is for a plan that provides these speeds.
  
  In addition to contacting eero, I would also recommend reaching out to your internet service provider to confirm your available speeds per your plan and service contract with them. They may be able to offer additional insight.
  
  At this time we are unable to offer a return through Amazon for a refund as the return window expired on September 6, 2022.
  
  Thank you for your patience and understating.
   
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used my warranties on my two tablets my kids had from Christmas to replace the old ones because they had glitches and acted defective. When I received two new ones covered under warranty, one of the two arrived broken. The broken one would not charge AT ALL. I was told I could send it back for a repair. I have waited over a month and a half with no update in sight and of course my kids are asking. I tried to call and see what the estimate date it would be ready would be and the customer service assistant told me to speak to the manager so he can "re -educate me on their processes". Disgustingly rude customer service. When I spoke with the manager, he stated it would be coming in the mail in a week. This was now 3 weeks ago and I don't know what to do. **************** doesn't know what to do. I'm out of a tablet and now my kids accidently broke the screen on the new one and I'm terrified to send it back because I'm afraid I'll be out of both tablets and money. It's not right and I'm afraid I'll have to take this to small claims to get a resolution which I'd hate to do. I just want Amazon to make this right.

  Business Response

  Date: 05/28/2023

  Hello Chelsea,
  
  I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  First, I'm so sorry for the frustration this matter has caused. I'd like to assure you I've reviewed all of our previous correspondence and I can see we haven't adequately addressed your concerns. I hope I can be of some help to you.
  
  In order to help identify a solution, I would like to get some additional information concerning this issue. If you wouldnt mind, please reply directly to this email with the following:
  
  1. The Device Serial Number of the device with the broken screen.
  
  As a gesture of goodwill, I've applied a promotional certificate in the amount of $20 directly to your account.
  
  Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.
  
  To view the Terms and Conditions for using your promotional funds, go to our Help pages:
  
  *****************************************************************************
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Sandhya,
  Amazon.com
  ***********************************

  Customer Answer

  Date: 05/31/2023

   
  Complaint: 20097887
  
  I am rejecting this response because:
  

  I think you missed the **** again. I don't want to discuss the tablet with the broken screen until I can figure out what's going on with my tablet I sent back already for repair for the broken charger port. I do not have this serial number anymore as I have sent the item back over a month ago for repair. I just want my item repaired and sent back or replaced. I have 2 broken tablets now. I just want my money back so I can either purchase a new one or my tablet fixed/replaced. I am beyond frustrated and shocked this has happened in the first place. I feel as if my item has been lost or forgotten about. 

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/04/2023

  Hello Chelsea,
  
  I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your comments and thank you for your time and patience while we looked into this matter for you.
  
  As a gesture of goodwill, I've added a $215.00 Amazon.com Gift Card to your account to purchase a new Fire Tablet Kids-Edition. It will apply to your next order, and you can view your balance and usage history in Your Account here:
  
  *************************************************
  
  I will provide a link below to purchase a new Fire HD 10 Kids tablet:
  
  ********************************************
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Sandhya,
  Amazon.com
  
  ***********************************

• Initial Complaint

  Date:05/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an Amazon account for almost a decade. When I attempted to use the Amazon services on May 22nd, 2023, my account had been suspended. After multiple attempts to recieve a reason as to why my account was suspended, I have been sent to Amazon ** and to Amazon ***** after being told varying reasons as to why I might have been suspended.

  Business Response

  Date: 06/07/2023

  Hello,
  
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 06/7/2023
  
  Sincerely,
  
  ***
  Amazon.com

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER # ***-7065563-8707419, I made a purchase of a MUPATER Patio Porch Swing Chair with Canopy, 3-Person Outdoor Canopy Swing Glider with Stand, Cushions and Side Table for Outside, Backyard, Deck and Poolside, Wine Red on April 16, 2023, and got it delivered on April 22, 2023. I had begun to set the swing up, and when it was time to put on the canopy I realized parts P1 and P2 is missing (the two big screws that hold up the entire canopy), so I was not able to put up the canopy. I emailed the manufacturer as it said in the instruction booklet and they said they will send out the parts, little did I know it will take over 3 weeks for it to arrive. When the parts finally came in, I put the canopy up, I then realized 4 more parts of the canopy is missing. I do not want to wait again on those pieces, and I have come to realize the screws that are holding up the entire swing are not secure enough as the s**** threads were weak when I was putting the pieces together. Overall I do not want this product anymore, because I am not satisfied with it. I have contacted the manufacturer through email and Amazon asking them multiple times to send me a prepaid return label, but they do not reply to my messages clearly. I then contacted Amazon directly on May 19, and they said they will send me a prepaid return label by May 21, I received nothing, I called again they said I will send it out in a few minutes, but again nothing. I called again yesterday, and she said you will receive it within 24 hours, I got nothing. I also showed them what is missing, took a picture of my swing, and compared it to the photos that are on Amazon, but no one has gotten back. For the time I have spent just trying to return this, I want a prepaid return label.

  Business Response

  Date: 05/26/2023

  Hello,
  
  We want to let buyer know that we are reviewing information on the A to Z Claim for Order 114-7065563-8707419. We are waiting for seller's reply. No further action is needed from buyer at this time and we will contact them soon with a decision.
   
  Sincerely,

  Customer Answer

  Date: 05/26/2023

   
  Complaint: 20097573
  
  I am rejecting this response because: I have the option to return this product, now that I want to, they are not letting me return so easily, I have returned stuff before but I never faced such situation 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/28/2023

  Hello,

  Thank you for reaching out. Our records indicate that we have issued a total refund of $349.78 back to your original payment method on 30th May 2023.
  
  When will I receive my refund?
  If you paid with a credit or debit card, the refund(s) may take a few days to appear on your statement. If you paid with an Amazon Gift Card, the refund(s) will be credited to your Amazon account.
  
  Were here to help
  For more information about the A-to-z Guarantee policy, please refer to our help pages: *****************************************************************************
  
  Thank you.
  -Amazon

• Initial Complaint

  Date:05/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 03/24/23 an Amazon delivery worker delivered a package to our front door at 6:29pm. On returning to his vehicle he performed a 3 point turn in the process and hit my car in the rear right bumper. The amazon driver proceed to drive off without leaving his details.The amazon delivery package tracking number is TBA305912097671 Upon finding my vehicle damaged I immediately filed the incident with the police and they confirmed it as a hit and run. I have the full police report along with cctv footage of the incident.report agency case number: 2023-00109826 HSMV crash report number:25660390 On 03/27/2023 I contacted Amazon.com to report the incident and to ask that they pay full damages for repair of the bumper, approximately $450.They requested that I emailed the evidence to cs-****************************** and advised it can not be any larger than 23MB. I made sure my collective files were lower (approx 17.9Mb) however the email kept bouncing back for being too large. I instead emailed them just the police report. I got an automative response saying I would be contacted after 6 hours. It has been nearly two months and I have yet to receive a response. I notified my insurance company of the incident and they advised that it is unlikely anything will be done unless I know the license plate of the vehicle. Unfortunately this was not captured in the cctv footage. However given we know the amazon package number and date and time of the incident, it it well within amazon remit to know who was responsible for the incident to move this claim forward.On 20/04/23 I recontacted Amazon looking for a solution. They sent me to a different email address account to deal with my claim. This time they asked for a subrogation form from my insurance. My insurance company advised they do not normally provide such forms.I would like my bumper to be fixed by the responsible party.

  Business Response

  Date: 05/28/2023

  Hello *****,
  
  I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for taking the time to report your property damage caused by the driver.
  
  I'm very sorry to hear about your experience. We take all incidents, feedback, and suggestions very seriously and look forward to delivering a better experience next time.
  
  To help you with the damage occurred, We can file a property damage claim on your behalf.
  
  To file a property damage claim, we will need confirmation on few details from you to proceed with this claim, as these details would be used for communication through out the claim process :
  Claimant Full Name:
  Claimant Email Address:
  Claimant Phone number:
  Date and Time of incident:
  Incident Address:
  Tracking number (if there's any):
  Short description of the incident:
  Evidence if any :
  
  We request you to please provide any related photos or video of the incident/damage by attaching and replying to this email along with the above details. Please make sure to keep the originals and the file size of the evidence should be under 20 MB.
  
  Note: Please be informed that, by sharing these files you are providing authorization and consent for Amazon to view their content.
  
  We strive to make shopping and delivery delightful for Amazon customers and we will pass your comments along to the appropriate team.
  
  We'll immediately file the claim and submit a driver report after we've received your reply and share the claim reference number for the property damage claim that we will file on your behalf. Despite the inconvenience, please enjoy the rest of your day!
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Sandhya,
  Amazon.com
  ***********************************