Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,382 total complaints in the last 3 years.
21,614 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Three items under tracking number TBA306806885409 is already canceled on the morning of 05/23. It was showing returning to Amazon. But on the afternoon of 05/23 the status changed as delivered. However, the fact is that the package was not delivered at all. I attached the screenshot of the wired tracking status. Amazon agents confirmed that the status he saw is same as what I attached but refuse to refund the amount.
Business Response
Date: 05/28/2023
Hello Han,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the experienced you had with your order #***-7944793-8535429.

Upon checking, I can confirm that your order canceled and being returned to Amazon.
To make things right, I've issued refund of $199.99 to your original payment method on Thursday, May 25, 2023. You can confirm the refund details through your Amazon account.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:05/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon tech support after my fire stick tv got stuck in reboot mode. We troubleshoot the device and nothing work. The *********** me that he could offer me a 50% refund for a new device once it showed that the unit was delivered. He advised me that the refund would be applied back to my original form of payment method within 3 to 5 business days. I contacted Amazon back to see if the refund has been issued back and they stated that they could only offer me a credit to my account. They researched the notes and verified that he did state that but were on able to Credit my account and not issue the refund back to my original payment method.
Business Response
Date: 05/30/2023
Hello ,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your concern and see our customer service team was able to address your issue concerning the fire stick.

We work hard to make sure our customer service team is very well trained to help with any questions you might have and Im glad to see they were able to help you.

Again, we appreciate your time in writing to us, and I hope you have a great day.

Our customer service team will be able to help if you have any remaining questions or concerns; please contact them here: ****************************************.
Regards,
Pratap
Initial Complaint
Date:05/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon canceled my account for no reason, all I did was I added and used the credit card that was a replacement of the card on file, nothing more nothing less.Oh well, I see Amazon has 1.75 out of 5 stars that explains a lot that i'm not the only one have problem with amazon, but numerous other people have problems with amazon too.
Business Response
Date: 05/25/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you're unable to access your Amazon account.

Upon investigating with our internal team, I can see that your account has been limited due to suspicious activity.

Once you verify and submit the requested information, our investigations team will contact you and reinstate the account.

Please look in your inbox for an email from Amazon with the title:"Action Required:Verify your Amazon account" and click on the verify account link provided.

We appreciate your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 05/25/2023

Complaint: 20097236

Amazon was provided with everything an online store needs to process the buyers orders as long as the credit card approved the order no one can ask the person to provide any personal info about them or their credit cards. As simple as that

Sincerely,

*************************
Business Response
Date: 06/08/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 6/8.
Sincerely,
*********
Amazon.com
Customer Answer
Date: 06/08/2023

Complaint: 20097236

Amazon has no right to ask their buyer for their personal info. All Amazon need is a credit card approval for the purchase, nothing more nothing less

Sincerely,

*************************
Business Response
Date: 06/27/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6/27/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Customer Answer
Date: 06/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/15/2022 I purchased an Echo show 8 from Amazon for $69.99, it shipped from and was sold by Amazon.com. The echo show 8 comes with a 1 year warranty I'm well in the time frame, my Echo speaker stopped working properly and sounded blown out. I contacted Amazon support and got them to send me a shipping label to send it in for warranty. I sent it in and waited over a week with no communication from Amazon on any process or any details of the warranty. When it finally shipped back to me I opened up the box, the Echo came with a new power supply, new user guide. It was wrapped in plastic like brand new. After setting it up I asked it the weather, and it was very quiet. I turned it all the way up and asked again, low and behold they had sent me the same device back with the same problem. I immediately contacted Amazon support and they apologized for the inconvenience. When asking what was going on with it they told me they didn't know and that they could send me a return label and they would refund me for the device. But since it was out of the return period they would be charging me a restocking fee, and the refund would be in Amazon credit. Upon telling them I didn't want a refund, I wanted the device warrantied, they told me they can't do that. They said that because "the seller can run out of stock, we cannot honor this warranty", as if it was sold by a third party and not Amazon itself. I asked for information on who I could contact higher up than customer support and they told me there is nobody higher. When insisting I wanted my device warrantied they told me to buy a new one. Why they didn't fix my device when they had it in their possession the refused to tell me. They refused to make it right. They did not put me in contact with their corporate to file a complaint. And they ended the chat before I was satisfied. Never have I been so upset by a companies appalling buisness practices. I work in retail and we would never refuse a warranty like that.
Business Response
Date: 05/30/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im really sorry to hear about the inconvenience you experienced and your interaction with customer service. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

Id like to get you a new replacement Echo Show 8 as soon as possible at no additional cost to you. In order to receive this replacement, we'll require you to return your Echo Show 8 within the next 30 days after the replacement is sent.

To help make the return trouble-free, I can create a pre-paid label that can be used to drop off your original device at a *** location. The label will be sent via e-mail and you'll only need to print it out.

Let me know if you'd like to proceed with the replacement and the return. Also, Id appreciate if you could confirm your shipping address to send you the replacement. Note the address needs to be an active address registered under your Amazon account.

Thanks for choosing Amazon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and am only accepting the deal because the company hadn't responded to my follow up email asking about whether or not I will still have a warranty on the new device since with the original device I should still have 6 months of a warranty left. I also didn't get any response as to why my device was shipped back still broken. If the device won't have a warranty, I would not like to go through with that deal presented to me.

Sincerely,

*************************
Initial Complaint
Date:05/23/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 05/20/23 I ordered an item on Amazon and it was listed as Prime Shipping eligible and that it could be delivered on 05/22/23. This was perfect because I needed to order in a timely manner to take the product out of town to my parent's cabin with me on 05/25/23. On 05/22/23 late in the day, the shipping notice stated it would be delivered by 10pm. After 10pm it switched to say "Delayed, not yet shipped. We will email you as soon as this order ships. You won't be charged until then. We're sorry for the inconvenience." This has continued to be an issue with Amazon Prime Shipping. Items are advertised to be able to ship within a deadline, the deadline comes and goes and then an update states it hasn't shipped yet. I contacted Amazon on 05/23/23 to notify them of this and they cannot provide details of how they will remedy the issue with the vendor selling on their site. There is still no shipping date known. There is no known delivery date at this time. I could go to the Amazon website right now, select the same item and it still shows they could ship it to me within 2 days. I've reported to them this is not the case, the vendor is not fulfilling this Prime Shipping contract with Amazon. Please do not allow this product to show as Prime Shipping available. But they do not edit, they do not remove, they do not correct anything. Customers pay for this service. Customers understand ***** or *** could cause a delay. But customers expect that Amazon, or the third-party vendor, fulfills their part of the Prime Shipping deal. How can Amazon continue to charge for 2 Day Prime Shipping memberships and not do anything to help the member recoup these costs when it repeatedly happens? When is a company going to be held responsible and accountable? If I didn't pay a membership, it would be different. But I'm paying for a 2-day delivery, and they are continuously not providing that.
Business Response
Date: 05/25/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-1495894-5901026 regarding the delay in delivery.

I understand that the item delivery is delayed which we don't want our customers to face such situation.

Based on the details available, the item is delayed due to the availability and I'll make sure take this as feedback and forward it to the concern team. You can get the refund for the item or you can wait for the order to get delivered.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 06/01/2023

Complaint: 20096488

I am rejecting this response because: Amazon is still promoting this item and still would allow me to order it, showing it could be delivered within 2 business days as shown in the attached screenshot. This is misrepresentation of the Prime Membership that customers pay for. Ive been charged for the item and Amazon states I would not be charged until its been shipped. Please see additional image showing payment cleared my ***** Fargo account. After 11 days since ordering and still delayed and not shipped, the order is unable to be cancelled on Amazon website for the refund. I also should not be paying for a Prime Membership when the company cannot successfully adhere to their own Prime advertising.
If I notify Amazon that the third party is not meeting Prime shipping policy, they shouldnt allow the third party to continue to promote the item as available to be delivered within two days.
I would like a refund for the item ordered which hasnt yet shipped, as well as partial refund for my Prime Membership. I do not need the item any longer as I purchased a replacement at Radio Shack instead.

Sincerely,

***************************
Business Response
Date: 06/06/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-1495894-5901026 regarding the delay in delivery.

I'm sorry for the delay in order delivery, as the item is not yet delivered I've processed the refund for the order back to your original payment method.

And as per your request I've processed the partial refund for the prime membership back to your original payment method of $10.

The refunds take 3-5 business days to get the amount reflected on your bank statement.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 06/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:05/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing on behalf of Moogy LLC, owner of the Amazon store "Moogy LLC" (Merchant ID: ***************, urgently seeking assistance to resolve the suspension of our seller account. Please find below a detailed account of the circumstances leading to this situation. As new sellers on Amazon.com, we sought additional support in managing our seller account, leading us to hire **************. Under our contract, ************** was responsible for operating our account in compliance with Amazon's terms and conditions. We expected him to utilize the Fulfillment by Amazon (FBA) model and adhere to policies such as confirming shipment before fulfilling orders. Regrettably, without our knowledge or consent, ************** violated Amazon's Selling Policies, Seller Code of Conduct, and Drop Shipping Policy by fulfilling orders on our store through purchases from other Amazon stores with direct shipment to customers. This unauthorized approach resulted in the suspension of our account on April 30, 2022. Upon discovering the violation, we promptly terminated our relationship with ************** and revoked his access to our account. It is important to note that prior to this incident, our account had maintained good standing, and we were unaware of Amazon's Drop Shipping Policy. We operate as a reputable business with no intention of causing harm to Amazon or its customers. Since the suspension, we have diligently cooperated with Seller Performance, providing all necessary information and documentation to reinstate our account. Despite our efforts, our appeals have consistently been denied. Thus, we are escalating this matter to your department for review and reconsideration. Considering the circumstances outlined above, we respectfully request the reinstatement of our selling privileges. We believe a thorough review of the evidence and our commitment to adhering to Amazon's policies will demonstrate our dedication to operating within your guidelines.
Business Response
Date: 05/25/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 5/25/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 05/29/2023

Complaint: 20096244

I am rejecting this response because:

Sincerely,

************************************
Business Response
Date: 06/18/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from
the seller via email on 06/17/2023.
Thanks, Amazon.com Seller
Performance
Initial Complaint
Date:05/23/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 1: I received email from Amazon noting that they detected unusual payment activity and therefore temporarily placed my account on hold. (What happened was I used my credit card to purchase an amazon gift card on Amazon account)May 1: I contacted Amazon and they asked me to provide evidence that the credit card I used for a payment belongs to me. They asked my name, phone number, billing address. I provided all of those information.May 2-6: Amazon kept saying they need additional information that prove the card belongs to me, they requested documents/files such as credit card bank statement, image of the physical card, utility bill, etc. I have provided all requested information back to Amazon and they still hold my account without any valid reason. I have provided all they asked to prove the credit card I used for payment did belong to me.May 6: I received an email from Amazon noting they have determined to close my account. This action has no valid reason as I can and already proved the payment method I used actually belong to myself multiple times to Amazon.May 6 till now: I still cannot access my amazon account.
Business Response
Date: 06/06/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6 June, 2023 confirming account reinstatement.

Sincerely,
Amazon.com
Customer Answer
Date: 06/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:05/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told that I would be receiving a $9 refund on 5/10. As of 5/23 Ive yet to receive said refund. I have an email from Amazon confirming a forthcoming email. I called Amazon on 5/23 and was passed around over 5 times over the span on 9 minutes. At one point a worker told me they couldnt issue the refund despite me being in possession of an email confirming the refund. Amazon is engaging is deceptive and fraudulent business practices. I expect a $9 refund plus additional compensation for the delay and the inconvenience of having to fight for whats rightfully mine.
Business Response
Date: 06/04/2023

Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact us from the email address on the account used to place the order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/23/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon order # ***-3770870-0552235 was delivered to the incorrect address by Amazon. The tracking number is TBA306766854814. The shipping address that I provided is as follows: ************************************************************************************************************************************************************************************. However, the order was delivered to ******************************************************, which is a different address. This was a result of faulty GPS coordinates, which I called in and got corrected. This correction acknowledged, then, that the faulty coordinates before correction were not the correct address. However, Amazon is now insisting that my order # ***-3770870-0552235 was delivered to the correct address. Refunds have been issued for Order # ***-7971631-4834665 and Order # ***-5731963-0379401, which were also delivered to Country Road instead of ************ Road as a result of the faulty coordinates, but Amazon is refusing to refund me for order # ***-3770870-0552235. They cite their policy that problems after delivery aren't Amazon's responsibility to resolve, however this problem is not after delivery - it is with the delivery itself. Furthermore, the carrier for this delivery was Amazon, not an outside company. This order was for $60.09, and I would like a refund in that amount.
Business Response
Date: 05/25/2023
Hello ***,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not received your item Amazon Basics Non-Stick Cookware Set, Pots, Pans and Utensils - 15-Piece Set even though the tracking says as delivered.

I apologize for the inconvenience that you have experienced in this case.

I've issued a refund of $61.37 to your original payment method. Since the order was originally paid for by gift card, your refund will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order. You can view your balance and activity here: *************************************************

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 05/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Customer Answer
Date: 05/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Customer Answer
Date: 05/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Customer Answer
Date: 05/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Initial Complaint
Date:05/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear *** Support Team,I am writing to seek assistance regarding an issue I have encountered with my *** account and would like to request an escalation to a higher manager or supervisor for further review and resolution. also it's a 90 days ago and i didn't received my funds. I firmly believe in the value of the *** platform and the opportunities it provides to authors and publishers like myself. It is my sincere hope that, with the involvement of a higher authority, we can work together to find a fair resolution to this matter and continue fostering a positive relationship with ***.I would be grateful if you escalate my case to higher manager or supervisor.Thank you for your attention to this matter. I appreciate your time and consideration in resolving this issue promptly. I remain available for any further information or documentation you may require.Thank you
Business Response
Date: 06/05/2023
On January 12, 2023 KDP terminated the publishers account for violating the Content Guidelines. The publisher appealed several times, we reviewed this case diligently and confirmed that actions taken were correct. We informed the publisher on February 1, 2023 that their account will not be reinstated and we will offer no **************** on the matter.
Customer Answer
Date: 06/05/2023

Complaint: 20094870

The probblem is resolved, I'm confident I have only one account, i have attached the proof that i have resolved the problem
******* investigate again.

Sincerely,

*************************

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