Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,382 total complaints in the last 3 years.
21,614 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/24/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an order with amazon that was scheduled for delivery Monday the 22nd. After contacting their delivery agents (Amazon and **** around 4 calls to each and wasting 48 hours at home for a delivery during my working hours I am done being a customer to this company and I am done with the waste of my resources that this has been. I was on the phone earlier with 3 separate agents who could not authenticate my account after reading them my email, phone number, address, account number, and order number, and date and time the order was placed. All of which is a rediculous and unnecessary amount of information to be able to receive my money back from this piece of s*** company. I still have not received my item and I want a full refund for my money spent and my time wasted. Their customer service is a F****** embarrassment.
Business Response
Date: 05/28/2023
Hello *****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I apologies for the inconvenience caused with your Order delivery and customer service. Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards. We'll make sure any misses are coached.

I've reviewed your Order and see that the Order has been marked as delivered on Saturday, 27 May.

You can review your Order tracking status here
*****************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 05/28/2023

Complaint: 20100048

I am rejecting this response because: nothing has been recieved on my end. It has been two weeks. Ive contacted both Amazon and *** repeatedly. F*** you people. I would like to proceed with lawsuit.

Sincerely,

***********************
Business Response
Date: 06/06/2023
Hello *****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from Order No: 113-4085421-6857066

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Item that isn't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the item was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities and the shipping carrier to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact ** back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for ** to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- The name of the police department.
- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before 06th July to be considered for review.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a package wanting to return there charging me to return it ridiculous.
Business Response
Date: 06/13/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your Complaint and see that you would like to return an item but it is charging a return fee.

I'd love to assist on this, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account was closed on 20/05/2023 by the company. I have been told that this was due to misuse of their T&C. Upon reaching out for clarification this was their justification "This is because you have consistently asked us to issue refunds for a large number of your orders. While we expect the occasional problem with an order, we cannot continue to issue refunds to you at this rate."I told them that this never happened. In the past year I only cancelled one order and this was done within minutes of realizing I made a mistake. No refund or anything was needed since I was not charged and the item was not shipped.Finally they decided to close my account without sharing update on my current pending orders. This is not fair, large implies more than one at least if not more. I only made one cancellation and I believe it is not a refund since I was not charged and the item was not delivered. In my 10+ years I have been using their service I might only once returned a package that I have received (again once does not mean large). This is an abuse of my rights as I have not done what they claimed.
Business Response
Date: 06/07/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 06/07/2023.

Sincerely,

***
Amazon.com
Initial Complaint
Date:05/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
in 2021 Amazon signed us up, unbeknownst to my wife and I, for Amazon Prime and Amazon Music and started charging our account on a monthly basis, $14.99 and $4.99 respectively. We buy a lot of items from Amazon so these specific transactions did not stand out in our statements until this month, May, 2023 when we realized the same numbers were recurring.We contacted Amazon and informed them that we never authorized them nor did we ever sign up for these services. On May 24, 2023 we contacted them to have services cancelled and request full refund as we did not authorize any of it. They refused and only refunded one months worth stating we used the service. I asked when services were used and was told that Amazon Music was used ONE TIME in the two years on May 16, 2023. And as far as the Amazon Prime usage; this was done underhandedly by automatically choosing it for us without our knowledge of using it, another reason why we never caught on to it. Thier new "Purchase Now" set up removed our ability to select the type of shipping we wanted and automatically doing it for us. We did not put 2 and 2 together and thought they must have just streamlined their process and selected what we always selected in our history, which was 2-5 day free shipping (depending on where product was coming from). We feel that this type of business model should be scrutinized and corrected as we can't be the only people experiencing this underhanded business practice.
Business Response
Date: 05/28/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the charges for $14.99 and $4.99 on your account.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see you were charged $14.99 for your Prime membership. However I was unable to find the charge for $4.99. Please share the charge ID for $4.99, Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

I've made an exception and issued the refund of $117.92 to your original payment method for the unused Prime months. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to ***********************************************.

Regards,
Pratap
Customer Answer
Date: 05/30/2023

Complaint: 20099580

Thank you for the below message.
>> It is my wife's credit card that has the charge for
>>Amazon music of $4.99 and more importantly also has an additional
>>Prime membership charge of $14.99 on her credit card,
>>both without her knowledge and/or authorization.
>> Please understand, we never signed up for Prime
>>memberships or Amazon Music. We are a married couple of
>>34 years, why would we ever sign up for two memberships?
>> Amazon Music was used one time so we are hoping this is
>>not hard for you to accept that we must have been hacked
>>in one way or another and paying for a service
>>unsuspectingly.
>> That said, any usage of the Prime membership or Amazon
>>music were done unknowingly by **, therefore, we are
>>requesting a full refund to both of our credit card
>>accounts. You can also check the history of all our
>>previous Amazon orders before someone hacked into our
>>account, you will see that we have always received free
>>shipping by simply waiting for the orders to come in, as
>>we have no need for fast, free shipping on a regular
>>basis. Your records will show that is how we have always
>>completed our Amazon orders.
>> We apologize for not catching onto this sooner. We
>>receive multiple orders from Amazon and it has never been
>>a concern when seeing your name listed on our statement.
>> We have come to know Amazon as a solid, reliable
>>company. It was only when we noticed some of the
>>numbers were recurring that we put it all together.
>> I believe these are the numbers you requested off, as you mentioned, the bank numbers
>>appear to change with every charge.
**** - $4.99 @ month
>>- ****** Amazon Music HC92H888-8 80 WA. (Our records show
>>charges since January of 2023, please indicate if yours
>>says otherwise)
>> TOTALING - $24.95
>>
>> **** - $14.99 @ month - ****** Amazon Prime HB6EWAmzn.
>>(Our records show since December of 2021, please indicate
>>if yours says otherwise) ($12.99 @ month for Dec 2021 -Feb
>>2022).
>> TOTALING - $263.82
>>
>> ***** - $14.99 @ month - ****** Amazon Prime HC73GAmzn.
>>(Our records show since October of 2021, please indicate
>>if yours says otherwise) ($12.99 @ month for Oct 2021 -Feb
>>2022).
>> TOTALING - $289.80
>>
>> This is a TOTAL SUM OF $578.57 between both our
>>Credit Cards.
>>
>> Thank you for your time on this matter. I hope we can
>>get this resolved. If you have any further questions,
>>please don't hesitate to contact us and we will be happy
>>to respond.
>>
>> Best regards,
>> **** and *******************************

Sincerely,

*******************************
Business Response
Date: 06/02/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the charges for $14.99 and $4.99 on your account.

I apologize for the inconvenience that you have experienced in this case.

As informed previously I've made an exception and issued the refund of $117.92 to your original payment method for the unused Prime months.

I've also issued the refund for $117.92 for your prime membership in addition to the above mentioned refund amount. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

I was unable to find the charge for $4.99. Please contact your bank and dispute the charges for $4.99.

Thank you for your understanding.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/03/2023

Complaint: 20099580

Hello Pratap,
My understanding is that you have now issued, two times, a refund of $117.92 to **.
If you will issue a third $117.92 then I will be happy to settle this case with you. It will put us a little past the half way point of what is owed to us, and we will live with that.
Thanks,
**** and *****

Sincerely,

*******************************
Initial Complaint
Date:05/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was suspended. When asked for proof that payment method belonged to me I submitted it. My account continued to be suspended. **************** advised I fill out the form and submit documentation again. I did this five times until I received an email saying that Amazon has "determined it is necessary to close your Amazon.com account." I had funds in my account balance that are now gone and customer service says they cannot do anything except fill out the form again.
Business Response
Date: 06/13/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 6/14/2023.

Sincerely,

Amazon.com
Customer Answer
Date: 06/16/2023

Complaint: 20099494

I am rejecting this response because:
Amazon sent an email regarding the wrong credit card. I request Amazon to review their records and send a new email so that I can respond accordingly. The card they originally blamed for closing my account was an **************** not a ***** I do not have a **** ending in **** that they refer to.
Sincerely,

**************
Business Response
Date: 06/24/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 06/24/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 06/28/2023

Complaint: 20099494

I am rejecting this response because: Amazon is requesting that I show proof of ownership of a credit card I do not own in order to reopen my account and restore the Amazon funds I had in my account. They have functionally stolen my money by closing my account and making an impossible demand of me in order to reopen it. They repeatedly send the same email to me even though I respond every time that I do not own the credit card they reference. Amazon refuses to work toward a solution with me.

Sincerely,

**************
Business Response
Date: 07/25/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/25/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:05/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been unable to access my store for many months, I have sent multiple emails but have received no response, at this point I have studied too much and I have my action plan ready to put it into action.PLEASE HELP!
Business Response
Date: 05/30/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to complete the review because you did not provide the documents required for the appeal.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Initial Complaint
Date:05/24/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/17 I placed an order with Amazon for a mini refrigerator. The order was delivered in a damaged box and the fridge had dents was missing the back panel. On Amazon.com the fridge is advertised with a black panel. I contacted Amazon upon delivery of this issue on 5/22. Despite several calls and messages, I have not received a prepaid label or a refund for my order.
Business Response
Date: 05/29/2023
Hello *****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We are sorry to hear about the missing panel and dent on the refrigerator.

Upon reviewing, I can confirm that the refund has been processed and a confirmation of return pickup has been shared to your E-mail address on Thursday, May 25, 2023 at 4:39 PM (PDT)

Please feel free to contact ** directly by replying to bbb @amazon.com if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I OPENED MY ACCOUNT RECENTLEY WITH AMAZON MY NAME IS ***************************** MY NUMBER ON MY ACCOUNT IS ************ I DIDNT USE A EMAIL I WAS GOING ALL WEEK TO A LOCATION TO LOAD MY AMAZON WALLET SO WHEN I WAS READY TO PURCHASE STUFF FOR MY TRIP I WOULD BE READY SO WEEK LATER AFTER I LOADED MY ACCOUNT WITH A GIFT CARD BALANCE WHICH I PAID CASH FOR I SPENT EVERYTHING ON THERE AND NEXT DAY THEY CLOSED MY ACCOUNT AND TOLD ME FRAUD HOW IS IT FRAUD WHEN I PAID CASH ALL I WANT IS THEY STUFF I ORDERED OR MY MONEY BACK!! YOUR CUSTOMER SERVICE ***** KEEPS GIVING ME RUN AROUND EVERYONE HAS SAME ISSUES I DONT UNDERSTAND HOW YOU JUST TOOK MY HARD EARNED MONEY SEND ME A CHECK WITH MY TOTAL OR SHIP OUT WHAT I PAID FOR !
Business Response
Date: 06/06/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 6/7/2023.

Sincerely,
Amazon.com
Initial Complaint
Date:05/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 20, I purchased a refrigerator from amazon.com. Several days later, the refrigerator was delivered, but did not work. Amazon was informed the next day. I was told that *** would be picking up the refrigerator. I have contacted Amazon numerous times to no avail. *** unprofessional. This refrigerator is still sitting in my front yard. I have wasted many days off and many hours trying to get this refrigerator picked up so that I may receive a refund. I have been hung up on I have been lied to
Business Response
Date: 06/05/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order #***-5190939-9847400. Issues like this where it keep on repeating feel you bad about the service. I would have felt the same .

Based on the order details, the refund of $409.39 issued to your original payment method on Friday, May 26, 2023.

The refund will takes 3-5 business days to get reflected on your bank statement.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:05/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Amazon system removed ASIN B094VX6VKG by mistake. Brief description of the situation I faced: On May 19, 23, Amazon notified me to remove listing ASIN B094VX6VKG from the catalog unless I take remedial actions. On May 19, 23, I removed all trigger words that could cause a system reaction by identifying any phrases on my listing as being violated. I removed such words and phrases as "Our magnesium chewable gummies help with regulating blood pressure, improving your vitality and supporting the immune system"; "They support nervous system and release muscle tension" and so on, and such changes have taken effect, my listing has been updated. After that, I filed an appeal in the "Appeal" button with the information that I had made the necessary changes to my listing.In response to my Appeal, I received a notification that Amazon did not have enough information and wanted me to upload images of all sides of the product that has ingredient listings to **** I am trying to understand why I am asked to upload a product photo with a label to the **** If it is already uploaded on the listing, you can check it through the internal system. (I also send a photo of the product with the label in the attachments to this Appeal).I created a Case - ID - *********** and received a response on May 22, 23 "ASIN is removed because of the claims "reduce anxiety" in item description. You will need to remove the claims for possible reinstatement."I went through all the suggested steps and removed the A+ content altogether.On May 22, I answered through the case that I had taken steps to remove A + content. After a while, I received a response from Amazon that I still needed to remove the claim "reduce anxiety". I deleted all trigger words and phrases. I have removed A+ content from listing but Amazon refuses to reactivate my listing, citing that no changes were made. I request that ASIN B094VX6VKG be reinstated, as there is no legal basis for depriving me of the sale of this product.
Business Response
Date: 06/05/2023
Greetings,

I understand the seller has concerns with the status of ASIN: B094VX6VKG.

I have confirmed SIN: B094VX6VKG no longer displays as a restricted product within the Account Health Dashboard. The seller can navigate to Inventory > Manage Inventory and verify the listing's Active status there. Also, they can navigate to Inventory > Performance > Account Health and they can verify the listing no longer appears within the Restricted Products section.

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