Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

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  Amazon.com

  715 Airtech Pkwy Plainfield, IN 46168-7442

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  113-5599006-6921844 I am escalating a complaint on the above order number for Amazon. I have requested to return the item and received an authorization slip attached below stating that I will receive a return mailing label within 2 days in which I never received.I requested a pick up from Amazon which Im having a hard time with getting and I am currently pregnant. I cannot lift these boxes and take them to any carrier on my own. I have advised their customer service that the items do not fit in my room and they need to be returned and because of that reason they will not provide a shipping label when I was initially advised that I would be provided the shipping label. I need these items picked up and a shipping label provided in order for me to send them back. **************** reps are telling me to ship them back myself and pay for shipping. Also, that if I pay for the shipping they will reimburse me. This is very unprofessional as I have been a loyal customer with ********************** and I make frequent purchases. If they are willing to reimburse me for shipping then they should be willing to help me with the return label, shipping costs, and arrange for the carrier to pick these items up.Your assistance is needed.Thank you

  Business Response

  Date: 05/29/2023

  Hello,
  
  The seller of the Order 113-5599006-6921844 has sent return instructions through our Buyer-************************* Buyer can see this message in the Buyer-Seller Messages section of the ************** on Amazon.com. The seller has provided the return pick up details which has been provided to buyer. The A-to-z Guarantee claim has been temporarily withdrawn. If the return pick up is failed or return reaches the seller and buyer does not receive refund, claim will be reopened and buyer assisted further.
  
  Sincerely,

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 20101530
  
  I am rejecting this response because: Amazon gave me a very hard time about getting my labels. I purchased the item through Amazon and I hold them responsible. I finally received labels after a week of dealing with them. I was highly stressed out and I am pregnant. I returned the items and still have not received my refund.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/06/2023

  Hello *******,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We are sorry to hear about your Order return and refund.
  
  Rest assured, I can confirm that the refund has been processed and you will see the credit within 3-5 business days back to Original payment method.
  Refund amount : $973.49
  
  You can track the status of your refund here
  **********************************************************************************
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************

• Initial Complaint

  Date:05/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AMAZON.COM blood suckers have been charging my account for three years after i cancelled subscriptions. i have zero email or mailed statements, Indicting my seller account was still active. as a consumer i believe you must give statement for every bill accumulated. I will like these months to be looked into an waived as I never used the seller account was just practicing to see how ********** works.

  Business Response

  Date: 05/30/2023

  Hello Mill Couture,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Ive checked the transactions on your account associated with the email address that you provided and couldn't find any charges for any subscriptions. Since the credit card in question is not listed as a payment method, I am not able to investigate further and recommend you dispute this charge directly with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.
  
  
  Regards,
  
  *****
  Amazon.com
  *****************************

  Customer Answer

  Date: 05/31/2023

   
  Complaint: 20101458
  
  I am rejecting this response because: IM STILL BEING CHARGED. THE ***** IS *****************************. correct you aren't able to dispute with my credit card but You are able to revere these charges and stop further charges from coming in. Please review the account, this subscription should cancelled years ago. Ive never signed in since 2019 or used the account, 
  
  Sincerely,
  
  Mill Couture

  Business Response

  Date: 06/21/2023

  Hello Mill Couture,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Ive re-checked the transactions on your account associated with the email address that you provided and couldn't find any charges for any subscriptions. As mentioned, we recommend you dispute this charge directly with your bank.
  
  For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account.
  
  Regards,
  
  *****
  Amazon.com
  *****************************

• Initial Complaint

  Date:05/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***/*****,I am writing to bring to your attention a system error encountered while creating an employee account on ******************** using the email address ********************** Regrettably, this account was mistakenly locked as a result of what appears to be an automated response triggered by the simultaneous creation of multiple employee accounts from our office's IP address.It is crucial to highlight that we have not engaged in any wrongdoing. Each of our employees requires their own Amazon account to efficiently order business supplies necessary for packaging and shipping our products. Our reliance on Amazon's services is integral to the smooth operation of our business.Despite receiving an error message indicating that the account had been locked for alleged misuse of Amazon's services and the expectation of receiving an email with further information, no such email was received even after thoroughly checking all relevant folders.I kindly request your assistance in addressing this matter. As a respected advocate for consumer affairs, I believe the Better Business Bureau can effectively facilitate communication with the appropriate department at Amazon to promptly reinstate the locked account ************************ Restoration of access to this account is vital for our employees to continue ordering the essential supplies essential for our business operations.Please inform me if any additional information or documentation is required to support our case. I am fully committed to promptly providing any necessary details.Thank you for your attention to this pressing issue. I eagerly anticipate your prompt response and a favorable resolution.Sincerely,****************, eWarehouseShop.com *********************

  Business Response

  Date: 05/28/2023

  Hello,
  
  I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  We have reinstated this customers buyer account. We sent an email to the customers registered email address on Friday, May 26, 2023 at 7:25 AM (PDT) confirming account reinstatement.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************
  

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a digit recorder back in March 16th and it was messed up so I sent it back and they sent me another one well months later they charged me again for it and then told me I had to wait 7 to 10 days to get my money back that is ridiculous I did not approve of them taking any money out

  Business Response

  Date: 06/05/2023

  Hello *******,
  
  I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I apologies for the inconvenience caused with your Order return and refund.
  
  Upon reviewing your Order, I can confirm that return is now complete. Rest assured, I've processed this refund of retrocharge.
  Refund amount : $95.39 refunded on Monday, June 5, 2023 at 8:19 PM (PDT) to your Original payment method.
  
  You can view details of the completed refund on your Amazon.com account:
  **********************************************************************************
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************

  Customer Answer

  Date: 06/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Could you check this order 114-3849836-7403446( 3x apple watch) the tracking is TBA306566849557. You delivered to ********* **, but my address is **********, **. I guess you didn't find my address, so I return it back. But you only refunded me one watch, there are 3 watches in this order.Please refund the other two watches.

  Business Response

  Date: 06/06/2023

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  We apologize that you haven't received your items from order #***-3849836-7403446. We're happy to help you further.
  
  Please reply to this email with your responses to the following questions in English or Spanish from the email address associated with the Amazon account that you used to place this order.
  
  Youre able to send your responses directly in an email or through an attachment such as a PDF or JPG file.
  
  The Incident Report has to be completed before August 9, 2023 to be considered for review. Send one set of responses for each package that you didnt receive. We typically respond in about 1-2 business days.
  
  After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.
  
  Incident Report
  
  1. Order number:_______________
  
  2. Today's date. (MM/DD/YYYY) :_______________
  
  3. Package tracking number:_______________
  
  4. Name of the items you didnt receive:_______________.
  
  5. Is it your first Amazon package at this address that was marked as "Delivered" and you didn't receive it?_______________
  
  6. If no, how many times it has happened? _______________
  
  Thank you for your cooperation.
  
  We look forward to hearing from you soon.
  
  Please feel free to contact us directly by replying to ***********************************************.
  
  Regards,
  Pratap

  Customer Answer

  Date: 06/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  ************ original message  and reply ****************

  Incident Report
  
  1. Order number:___114-3849836-7403446
  
  2. Today's date. (MM/DD/YYYY) :__06/07/2023_____________
  
  3. Package tracking number:_TBA306566849557_____________
  
  4. Name of the items you didnt receive:_Apple Watch SE ************** 40mm] ******************************** Case & Starlight Sport Band - M/L. Fitness & Sleep Tracker, Crash Detection, Heart Rate Monitor, Retina Display, Water Resistant
  
  5. Is it your first Amazon package at this address that was marked as "Delivered" and you didn't receive it?__yes,  my address is **********, **, but you delivered to *********, **, not my address.
  
  6. If no, how many times it has happened? ____0___________
  
  
  

  ************ original message  and reply ****************
  
  Sincerely,
  
  ******

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon has completely stolen my money. They are totally non-receptive and won't help me out, so unfortunately I have to go through BBB.I have been struggling lately, so my friend sent me a $25 amazon gift card to email address ********************* I had never used Amazon before, so I signed up with my phone number ************. I tried to buy a $25 ********* gift-card. The order went through, but after 3 hours I hadn't received the code. So I contacted customer service and they said (and I quote) "I'm sweet but was a glitch in OUR system." So they refunded me. Then I tried buying a door dash gift card (because I was hungry and had no food.) Immediately after I tried buying it, Amazon locked my account and said they need more information about the gift card. So I sent in the information (which was a screen capture of the gift card email.) According to Amazon, that should have been sufficient, but It wasn't. They completely locked my account and said "we will reach out to you within 24 hours with the next steps." It's now been 72 hours and I haven't heard anything. I have called customer service 6 times and each time they say "we have to reach out to our accounts team but they will reach out to you in 24 hours" well it's been WAYYYY over 24 hours and there's nothing. Zip. Zero.Amazon has stolen this money and I demand a resolution, even if it's refunding the original buyer of the gift card. They will not get away with this. I have attached the original email and the original recipe that was sent to the original buyer.

  Business Response

  Date: 06/06/2023

  Hello,
  
  We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6/7/2023 confirming account reinstatement.
  
  Sincerely,
  
  Amazon.com

  Customer Answer

  Date: 06/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:05/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have an account with ********************** Video. On the dates listed below unauthorized money was taken from my Debit Card.5/23/2022 $16.19 6/23/2022 $16.19 8/23/2022 $16.19 3/20/2023 $10.79; 4/20/2023 $10.79; 04/23/2023 16.19.I have contacted Amazon Prime and they are telling me that someone in my family may have used my debit card. It is still unauthorized use of my debit card. Because of unauthorized charges to my debit card my account checking account was overdrawn and this activated fees that I had to pay. I want Amazon Prime to reimburse all monies to me.

  Business Response

  Date: 05/27/2023

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us regarding the unauthorized Prime charges on your account.
  
  While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the charge id pertaining to the issue for research. Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.
  
  We look forward to hearing from you soon.
  
  Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 06/13/2023

  Please see attachment. 

  Business Response

  Date: 06/23/2023

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry to hear of the issue you have shared with us regarding the unauthorized Prime charges on your account.
  
  Unfortunately, we were unable to find any transactions with the information you shared.
  
  Since we were unable to find an account with the information you have provided, I recommend you dispute this charge directly with your bank.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 07/17/2023

  Please see attachment.

• Initial Complaint

  Date:05/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #***-6339103-5267407, first Amazon Website indicated that I canceled the order. Then I was told that the package was refused delivery. It was addressed to an Amazon HUB for pickup. I was then told the package was damaged and undeliverable from someone named ******. I was then told by ***** (all of this information was told to me by Amazon **************************** that the package was too big for the locker (Amazon HUB). When I requested an immediate refund, ******************* up on me. Why do I have to wait 3-5 days for a refund? Amazon obviously knows that I did not receive my order. Before hanging up, she said I would get my refund after May 27th, and could reorder. Nope, I want my money $179.64. This isn't the first time. Amazon is not practicing Fair Business Practices.

  Business Response

  Date: 06/02/2023

  Hello *********,
  
  I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I apologies for the inconvenience caused with your Order delivery. We would take this as a feedback and share it with our logistics team.
  
  Rest assured, I can confirm that the refund has been processed on your Order.
  
  Refund amount : $179.64 refunded on Saturday, May 27, 2023 at 6:26 AM (PDT)
  
  You can view details of the completed refund on your Amazon.com account:
  **********************************************************************************
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 20100726
  
  I am rejecting this response because:  First, that isn't a real response.  It's computer generated response, with a phoney name.  Second, there customer service associate hung up the phone without providing me with a resolution that is unacceptable.  Third, the purchase was a gift for my husband's birthday.  Because of Amazon's "inconvenience," I did not have time to go purchase another gift (****'s were for Him). 

  It's obvious that Amazon isn't the same as it once was in the beginning.  The ***** has set-in and customer service is no longer a priority.  Especially when a customer service assocation is allowed to hang up on a customer.   I will no longer do business with this company and will encourage anyone who will listen to do the same.  

  BBB - you may close this complaint.  I am moving on.  Thank you for your time and assistance with this matter.

  Regards,

  *********************************

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold a computer with cheap aftermarket components that went dead after two months. Would not return or give any options to resolve the issue.

  Business Response

  Date: 06/07/2023

  Hello ***,
  
  I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand that you want to return the item, however I'm sorry to inform you that the return window has been expired on April 19, 2023.
  
  Unfortunately, we will not be able to arrange a return for this Order. We request you to please reach out to manufacturer for further assistance.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20100566
  
  I am rejecting this response because:

  I feel that since Amazon is an online only retailer, they should hold their products to better standards and/or a better return policy.  Amazon has become a retailer of very poor quality products and now I have a computer that went dead just outside a 30 day return and is now useless.  Amazon has caused the decline of many local businesses causing a monopoly in the retail world. I feel more than half of the products they sale are either inaccurate listed and/or are very poor quality.  I have had tons of other items break or become unusable around a 6 month average including a bed frame that collapsed in the middle of the night (I never returned these items as it was much past 30 days).  For this high end desktop, there is no reason it should have went dead after 45 days of normal use, which is why I had to make a stand and report this to the BBB.
  I hope the BBB documents Amazons reputation of selling poor products and their poor business practices for handling situations such as mine.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought an Amazon gift card for my son for Christmas. He loaded it onto his account December 24 when he got it for Christmas Eve after you loaded onto his account he is able to spend the additional amount they had on there but once it got to his hundred dollar gift card, Amazon put a hold onto account after making 26 attempts by calling customer service. His account was closed and they said that theres no way he can get his balance of 100 and something from his gift card back.I got the receipt of the gift card purchase and I provided them everything even my sons permit which I have joint custody of him he has two different addresses, and I think thats one of the reasons why Amazon did not lift the hold on his account, but I can provide a tax document with the address on his account, which is my address, and documentation that they wanted and they still refused to give him his money back or to re-open his account so he could use his remaining balance. His full name on the account is ***************************** his number that they need to look them up is ************ Please help

  Business Response

  Date: 06/08/2023

  Hello,
  
  We have reinstated this customers buyer account. We sent an email to the customers registered email address on 8 June, 2023 confirming account reinstatement.
  
  Sincerely,
  Amazon.com