Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Amazon.com has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

• 

  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

• 

  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

• 

  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned and item to Amazon 8 weeks ago, and still have not received my refund. The item was received by Amazon on 3-31-23, but after numerous phone calls they acknowledge receiving the item but say it still has not been processed. I am very worried and upset by this and really need the refund to be processed. Ordered on November 7, 2022 Delivered on 3-8-23 I am an Amazon Prime member and have not had any problems with the few returns before. Order# ***-9084516-2513839 IYV 6 String IYV-ILP-400FR Solid Body wilth ******************* **************** Guitar Guitar was sold and shipped by Amazon with Free Returns. Guitar had numerous problems, so I set up a return with Amazon on 3-29-23. They sent a *** driver to pick up the guitar and it was delivered to them on 3-31-23 in ******* **. I double boxed the guitar and included a printed label inside the box for identification as instructed by Amazon. I did every thing I was instructed to do for the return. Since then I have called 7 times to try and expedite the refund, but to no avail. They tell me to wait till 5-29-23 and then get in touch with ***. This makes no sense. Amazon set up the return with ***-It was picked up and delivered to Amazon's return center-Amazon has not processed the return after almost 2 months. This is Amazon's fault, not ***.Please help me to get my refund of $229.91. I am a senior citizen with health issues and can not afford to lose that much money. Thank You, *********************************

  Business Response

  Date: 05/28/2023

  Hello *********************************,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.
  
  If you haven't been issued a refund after Monday, 29 May 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.
  
  
  Regards,
  
  *****
  Amazon.com
  *****************************
  
  

  Customer Answer

  Date: 05/28/2023

   
  Complaint: 20103092
  
  I am rejecting this response because: *** has provided proof of delivery to your return center. Why would I reach out to *** when they delivered it to your return center in ******* ** one 3-31-23? Amazon set up the return. I packed it as instructed. *** picked up the package as requested by Amazon. *** delivered the package and has provided proof of delivery. If after almost 2 months of waiting for my refund Amazon has not entered the returned package (guitar) into their system, the fault lies not with *** or me, but with Amazon. And after all the phone calls and this BBB complaint, Amazon responds every time  with the same generic pre-fab email without really addressing the problem. I am a good and loyal Amazon customer and am just asking for what is fair and what was promised--free return with the purchase price of $229.91 refunded to my AMEX card.
  Sincerely,
  
  *********************************

  Business Response

  Date: 06/02/2023

  Hello,
  
  Thank you for contacting us.
  
  I'm sorry for the inconvenience caused by order #XXXX3839, IYV 6 String IYV-ILP-400FR Solid Body wilth ********************* **************** Guitar, Satin Black, Right (ILP-400FR).
  
  A careful review of your account reflects that the correct information has already been provided.
  
  We recommend that you reach out to the carrier that you used to return the item to Amazon.
  
  Unfortunately, we're unable to offer additional insight on this matter.
  
  Thank you for your understanding.
  
  

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 20103092
  
  I am rejecting this response because: *** has provided proof of delivery to your return center. Why would I reach out to *** when they delivered it to your return center in ******* ** one 3-31-23? Amazon set up the return. I packed it as instructed. *** picked up the package as requested by Amazon. *** delivered the package and has provided proof of delivery. If after almost 2 months of waiting for my refund Amazon has not entered the returned package (guitar) into their system, the fault lies not with *** or me, but with Amazon. And after all the phone calls and this BBB complaint, Amazon responds every time  with the same generic pre-fab email without really addressing the problem. I am a good and loyal Amazon customer and am just asking for what is fair and what was promised--free return with the purchase price of $229.91 refunded to my AMEX card. *** did not lose the guitar. I contacted *** and they said the guitar was delivered and signed for in ******* by someone from Amazon that signed as ****. They insist that  Amazon received the guitar and Amazon is responsible from then on. I followed all Amazon's instructions for return. Something happened at your return center after the guitar was received. Please do what is right and refund my purchase.
  
  
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer Name: *********************** Customer Email: ******************* Issue: Unexpected account restriction Dear Sir/*****,I am writing to the Better Business Bureau to report an issue I have encountered with my Amazon account. On May 23, 2023, my access to the Amazon account associated with the email address ******************* was unexpectedly restricted, with Amazon citing a violation of their Conditions of Use agreement.Since the year 2021, I have made a total of 11 purchases on my Amazon account. Only one of these purchases led to a refund which totalled to **$20.29. This refund was explicitly pre-approved by an Amazon customer service representative due to an excessively high shipping fee for the particular order (Order# ***-2317801-7045058). Notably, this refund represents a mere 3% of my total expenditure on Amazon, an amount well below industry norms and even Amazon's own standards for return rates.My three most recent orders were completed on May 20, 2023, and there have been no issues or refund requests related to these transactions. Despite this, Amazon unexpectedly restricted my account access a few days later, with little to no concrete explanation as to why this action was taken.Furthermore, Amazon has mentioned in their communications that "related accounts" of mine have been closed due to policy violations. However, I have not received any prior notification about such related accounts nor do I have knowledge of their existence. To date, Amazon has not provided any specific details about these alleged related accounts despite my repeated requests for more information.The abrupt restriction of my account access without sufficient explanation or valid reasoning has led to unnecessary inconvenience and confusion. I am filing this report in the hope of resolving this issue amicably with Amazon and restoring my account privileges.I am more than willing to provide any additional information or cooperate in any way needed to resolve this matter.Thank you for your attention to this matter.*********,***********************

  Business Response

  Date: 05/26/2023

  Hello,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the trouble caused with your account that is restricted citing a violation to our Conditions of Use.
  
  I've reviewed the details of your account and see that you are receiving correspondence from our account specialist team on the issue. As we are unable to take any action on your account, I suggest you to kindly reply to the emails sent to your registered email address for any further assistance.

  I see a recent email dated May 25, 2023 at 10:04 AM (PDT) with the subject line "Your Amazon.com Account: Returns and Refund Policy Violation Notification" was sent to your email address.

  If you would like to appeal the decision, reply to the email from **************************** to reach an account specialist. Our customer service team can only confirm that we sent you this message and help you with any technical issues. They cannot reverse this decision or provide you with more details on this matter.
  
  Thank you for your understanding. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 05/26/2023

   
  Complaint: 20103061
  
  I am rejecting this response because:

   

  Dear **************,
  Thank you for your prompt response to my complaint filed with the Better Business Bureau. I understand that you've recommended replying to the Account Specialist team's emails for further assistance, but it seems that my concerns are not being adequately addressed.
  Between May 23 and May 25, I have sent approximately five emails to the Account Specialist team at ***************************** detailing my concerns and requesting more information about the reasons behind the restriction of my account. Despite this, I've received responses that appear to be standard templates and do not address the specifics of my case. These emails have been attached as evidence in my BBB complaint.
  Moreover, I've made significant efforts to self-investigate the alleged violations. I have reviewed my entire order history over the past 24 months, thoroughly documenting every transaction to ensure there were no irregularities. The result of this analysis revealed that there was only a single instance of a rebate applied to an order. This rebate was pre-approved by an Amazon **************** representative due to an unusually high shipping fee associated with the order. Importantly, there were no other refunds or rebates requested or processed.
  The allegation concerning "related accounts" is still unclear to me. I am yet to receive any specific details or evidence of these accounts despite repeated requests in my correspondence with the Account Specialist team.
  In light of the above, I respectfully request a detailed review of my case and a reconsideration of the decision to restrict my Amazon account. The communication from Amazon has thus far been vague and unsatisfactory, given the lack of evidence and failure to address the detailed concerns I've raised.
  I appreciate your understanding in this matter and hope that we can come to a resolution soon. I am more than willing to cooperate in any way necessary to expedite this process.
  
  Sincerely,
  
  *************** *****

  Business Response

  Date: 06/09/2023

  Hello ******,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with your account that is restricted citing a violation to our Conditions of Use.
  
  To help you with this, I've worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.
  
  As we don't have an option to reinstate your account or make your account eligible to place retail orders, I request you to kindly reply to our account specialist team at ****************************.
  
  We can only confirm that we sent you a message and help you with any technical issues. We cannot reverse the account related decision or provide you with more details on this matter.
  
  I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.
  
  We appreciate your business and hope to have the opportunity to serve you again in the future.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 20103061
  
  I am rejecting this response because:
  

  Dear ******,

  I appreciate your prompt response to the complaint I filed through the Better Business Bureau (BBB). However, it seems there might be some misunderstanding or miscommunication regarding my case.

  In your message, you mentioned a previous correspondence dated May 25, 2023, with the subject line "Your Amazon.com Account: Returns and Refund Policy Violation Notification". To clarify, this was the first instance where I received a notification about policy violations related to my account. Prior to this, I had no knowledge of any such issues.

  
  I have been actively corresponding with the account specialist team at **************************** and have raised a number of points to which I have not received a satisfactory response.

  The main issues are:
  1. The lack of concrete evidence or specific details regarding these supposed multiple violations of the returns and refund policy.
  2. My analysis of my own purchase and refund history, which I have previously detailed in my emails, reveals only a single instance of a rebate, agreed upon with an Amazon customer service representative to reduce shipping fees. This rebate amounts to approximately 3% of my total purchases since 2021, a percentage far below Amazon's average return rate.
  I am not disputing Amazon's right to enforce its policies. My main concern lies in the fact that I have been unable to get a clear understanding of exactly which transactions or behaviors have led to my account being flagged as a policy violator.

  
  My hope in reaching out through BBB is to gain some clarity and hopefully rectify the situation. I believe that there must be a misunderstanding here, and I'm certain we can resolve it if provided with the necessary details.

  
  I would greatly appreciate it if you could escalate this matter and help ensure that the points above are adequately addressed by the account specialist team. I value my relationship with Amazon and would like to resolve this matter promptly.

  
  Thank you for your understanding and assistance.

  *************** *****

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had waited 2 month as requested for my refund. I had told Amazon that Pilot picked up and returned the item to Amazon on the 7th of April.I even sent Pilots tracking number to Amazon on April 19th, it is ********* listed below Amazon insisted they will refund me when they received it from **** I had told Amazon at least 20 times it was not sent by **** but they refuse to acknowledge.I called Amazon today, customer service told me, they do not have the monitor and I will not get a refund and hung up on **** cannot believe Amazon is putting me through this... my blood pressure went sky high again every time I had to contact them.....read below....LG 32UN880-B 32 ORDER # ***-2881310-6549046 Purchased march 10, shipped March 12, received March 23nd. returned request March 25th Pilot picked it up March 30th and was delivered to amazon in *******, ***** on April 7th Price: $501.11 Pilot is a company sent by Amazon to pick up the monitorI have copies of the receipt signed by Amazon ******* office receiving the item....hopefully the screen shots will upload. If not, I can e copies to Amazon.Contact person: ******************* Pilot transport ****************************************************** ***** Tel: ************ Pilot tracking number to Amazon is ********* ************************* *********************************************************************** ***** Tel: ************.landline Tel: 702 219 ****cell

  Business Response

  Date: 06/06/2023

  Hello *****,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the return-refund process on the order #***-2881310-6549046.
  
  I've reviewed the details of the order and see that a return is created using UPS Dropoff option. However, as you confirmed that Pilot picked up the item to return the item back to Amazon, there isn't any return received of the item to process the return to refund.
  
  Usually, once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.
         
  As the return isn't received even after 60 days, we recommend that you reach out to the carrier that you used to return the item to Amazon as we won't be able to refund the item without the return being received and processed at our returns center.       
  
  Thank you for your understanding. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20102991
  
  I am rejecting this response because:

  I had send BBB a copy of the receipt that Amazon had signed and received the item.......but I don't know if it showed or worked..... it is a screen shot, please tell me how to upload because I don't know how.....the item was returned and signed by Amazon return center in *******, ***** on April 7th........Amazon cs-****************************** also has a copy of the receipts and acknowledged it indeed had been returned.....but Amazon refuse to refund me because it was not sent by ********** what does *** even have anything to do with this???????  The label was sent to me but it was never printed or used......

  Pilot is a company Amazon use and Amazon is the one made the arrangement for the picked up....I gave Amazon the tracking number from Pilot back in April, but Amazon is not getting their act together, they never followed or checked those information and STILL insist I should send back an item I longer have using *** because someone in Amazon messed up.......

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Were very sorry your delivery is late. If you have not received your package by May 27, you can come back here the next day for a refund.Delivery by Amazon Tracking ID: *************** See all updatesBS!!!!

  Business Response

  Date: 05/28/2023

  Hello *******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern that you did not receive your item Apple iPhone SE 3rd **** ****** RED - Unlocked (Renewed Premium).
  
  I apologize for the inconvenience that you have experienced in this case. I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it. 
  
  I've issued a refund of $422.94 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am contacting you guys to request to have my Amazon account deleted.

  Business Response

  Date: 06/07/2023

  Hello ******,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand that you want to close your Amazon account. I'm sorry for any inconvenience caused using our website.
  
  Protecting your privacy and the security of your data is and has always been a top priority for us. The most secure and straight-forward way to submit the request is to follow the steps below:
  
  1. Go to Close Your Amazon Account: ****************************************************
  
  2. Sign into the account you want to close.
  
  3. Review the products and services associated with your account.
  
  4. If you still wish to proceed, select a reason in the drop-down menu, tick the box next to "Yes, I want to permanently close my Amazon account and delete its data" and click "Close My Account."
  
  Please note that if you have multiple accounts, please follow the steps above for each of them to ensure that we have the correct authority to take action on each account you wish to close. By requesting the permanent closure of your Amazon account and the deletion of your data on any Amazon site, youll lose access to all of the products and services across all Amazon sites globally where you use the same login credentials (email, mobile phone number, and password), such as international Amazon sites (e.g. amazon.co.**, amazon.fr, amazon.com.mx), Audible, etc.
  
  A confirmation notification will be sent to the email address associated to your account or via text message. Youll need to reply within 5 days to verify your request.
  
  If you are experiencing issues with logging into the account you wish to close, visit the Help page below:
  
  ************************************************************************************
  
  I hope this helps. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER # ***-3207***-1879450 for Neck to Wrist Restraints kit. Item is defective. Broke in half when tried to use and stitches ripped apart. Horrible quality. Item listing page shows item is eligible for full refund or replacement! I want my refund!

  Business Response

  Date: 05/26/2023

  Hello ****,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the item purchased in the order #***-3207***-1879450.
  
  I have reviewed your previous correspondence and I empathize with your frustration in this matter. As shared in the previous correspondence, due to health and safety regulations, we're unable to accept returns of this item.
  
  We would highly recommend that you contact the manufacturer for any assistance with warranty, replacement, or refund information. You can find the manufacturer's contact information here:
  
  ********************************************
  
  We're unable to take action if you choose to not contact the manufacturer.
  
  Thank you for your understanding. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:05/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 27, 2023, I placed an order with Amazon for ORDER # ***-8430168-2179415 for about $100. The shipping terms were such that delivery should have been in a few days. 10 days later, the package had never shipped and I requested a refund, which was granted. I reordered the item on May 11 ORDER # ***-9681542-9014661 using Amazon Prime's next day shipping. This shipping guarantee was false advertising. Not only was the item not even shipped on the next day, but it took about a week to arrive. When I contacted Amazon for a refund, they would not issue it until the item arrived, which was something of a catch-22. The item did eventually arrive, but three weeks after the original order was placed.

  Business Response

  Date: 05/26/2023

  Hello ****,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I sincerely apologize for the inconvenience caused with the items purchased in the order #***-8430168-2179415 that isn't delivered as scheduled and was refunded on May 11, 2023.
  
  I've reviewed the details of the other order #***-9681542-9014661 that is placed on May 11, 2023 with the Estimated delivery date by Wednesday, May 17, 2023.
  
  However, I see that the order has been delivered One day earlier than Guaranteed Delivery Date.
  
  For the inconvenience caused with the initial order, I've passed the details of the incident to **** carrier team as a strong feedback.
  
  Thank you for your understanding. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last night, I spent a VERY LONG TIME on chat with Amazon because I tried to enter a new debit card number in my account. The site rejected the card over and over to the point that I was told to wait 24 hours before trying again. I was told to come back tonight and to engage in chat as I tried once again to enter the card information, except I saw that the site makes customer chat so hidden that finding it was impossible for me. The time passed that I was supposed to chat and enter the card information, and I knew that if I did it with no instructions, I would end up in the same situation as last night, being told to wait 24 hours and try again. I see absolutely no way to make progress. I have succeeded in entering the card information on many other sites and even made purchases with it successfully; the problem is uniquely Amazon's problem, but if they are inaccessible to me for help, I'd like to know to whom am I supposed to turn? That is why I am complaining here; I am DESPERATE!!!I tried to enter the card information now on May 24, 2023. I have attached the response I received from the website. That is what I saw all of last night and it isn't changing! This problem is only on Amazon; it has worked on every other website with no problem!!!

  Business Response

  Date: 05/27/2023

  Hello *******,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared with reference the addition of your card payment method. While we regret the difficulty or confusion in the process, as your cards are a secured payment method, we would strongly recommend you do not share this information or have someone else add them on your behalf. 
  
  You can add a new payment method to your account before you place an order or during the order process. Visit Your Account (******************************************), click "Your Payments" and follow the on-screen instructions. To add a new card when placing an order, enter your new information in the payment section of our order form.
  
  If you have an Amazon.com Store Card, it doesn't have an expiration date because it doesn't expire. When you enter a valid Amazon.com Store Card number, the expiration date box should disappear or get grayed out, indicating that the field is not necessary. If the box doesn't get grayed out, simply choose the furthest expiration date possible and you'll be able to add the card.
  
  You'll find more information about managing your payment methods on our Help pages:
  ***************************************************
  
  You may also want to check the addition of the card on a regular website version of the website in addition to the mobile app version in case you are running into issues. I hope this helps. 
  
  We look forward to seeing you again soon.
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:05/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My delivery dates and times have been falsely advertised. I want someone to figure out what the h*** is going on. I'm tired of paying Prime and getting lied to on my deliveries.

  Business Response

  Date: 05/27/2023

  Hello *******,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I learned of your concerns submitted to the Better Business Bureau, and I wanted to reach out to you regarding the delivery concerns you reported.
  
  Were sorry for any misunderstanding. The "Want it...? Order within..." date on the product page can be different from what appears during checkout if a different delivery zip code or a different shipping speed is selected during checkout. Your estimated delivery date, adjusted to reflect any changes you make to shipping destination or shipping speed during the checkout process, will be included on the final page of your checkout, and in your order confirmation email.
  
  If you would like to cancel your order due to a change in this delivery date, you can follow these instructions:
  
  1. Go to Your Orders (********************************************************)
  2. Click the "Cancel Items" button.
  3. Select the check box next to each item you want to remove from your order.
  4. Click the "Cancel checked items" button.
  
  You can find more information about our Shipping & Delivery Help Pages here:
  *******************************************************************************************************
  
  Our delivery estimates are based on a variety of factors, but if we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date. The guarantee may not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control.
  
  We've recently been informed of issues impacting carrier delivery estimates in your area and are actively working to address any concerns. The delays different carriers are experiencing across the country impact both the timely delivery of packages in transit, as well as the shipment planning. Packages in transit with the carriers may become delayed because of the unprecedented demand and stricter safety protocols present during this ongoing global pandemic. Subsequently, when planning the shipment routes, extended delivery windows may appear because carrier capacity has reached their threshold during that period, for that delivery area.
  
  Customer satisfaction is our top priority and we are partnering with our carriers to continue to increase capacity. 
  
  We appreciate your patience and understanding while we strive toward resolving your concerns.
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pool on 5/19 for $1,387.66 from Amazon.com. In the pool ad Amazon offers a 30-day money back return if unopened. On 5/23 I discovered the pool had been reduced to $861.84 (exact same pool/ad said had been reduced by 39% from the original price). I called in on that day 5/23 to request a price adjustment since it had been only 2 business days and I had not even received the item yet. Amazon said since it was via the Amazon marketplace/sold by a 3rd party they would reach out to the 3rd party on my behalf for the price adjustment and also was told if the 3rd party refused to make the adjustment, that Amazon would step into make it right. I will also mention at that time, I communicated I would be willing to repurchase the item again at the reduced price and return the original per return policy described earlier in my comments. I was told not to repurchase a second pool/return the first one and that the issue would be resolved by the 3rd party or Amazon directly if necessary without a problem. The 3rd party communicated back to me they would not adjust/honor the advertised price. I called back into Amazon today 5/23. First I spoke with ******, then escalated to ************** No one offers any identification. The communication was there was nothing they can do for me regarding adjusting the advertised price (I have a screen shot of the advertised discounted price by Amazon.com). I also asked why then was I not able to repurchase the item and return the original based on the return policy. Their communication was they didn't want me bypassing the process to get a lower rate. Unfortunately now the price is no longer reflecting the discounted rate. At one point in the conversation speaking to ************** asked for escalation and he said his manager doesn't speak to customers directly. I also asked him if he thought I was being treated fairly and he acknowledged a problem with the process for this circumstance. Order#***-4035514-2029844.

  Business Response

  Date: 05/26/2023

  Hello ****,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the item purchased in the order 114-4035514-2029844.
  
  I've reviewed the details of the order and see that the order is placed with 'In The Swim Pool Supplies', a seller on our website. Further, I've reviewed the item details provided in your attachment and see that the item was offered for $861.84 when the item was available with Amazon.com on deal price.
  
  We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.
  
  To read more about our pricing, please visit our Help pages:
  
  ************************************************************************************
  
  Thank you for your understanding. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************