Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,354 total complaints in the last 3 years.
21,619 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a gas alarm from Amazon in Nov of 2022. The alarm no longer works and Amazon refuse to issue a refund saying its only a 60 day warranty
Business Response
Date: 05/27/2023
Hello *****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. upon checking I see that the return window for the item has expired long time ago.

However, the previous agent offered a return shipping label for the item to return for a refund as a one time exception. Return label was issued on Friday, May 19, 2023.

Along with that a $5.00 promo was issued by the agent already. You can return the item for a refund. Since the item is out of return window restocking fee will be deducted from the refund amount.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 05/30/2023

Complaint: 20105103

I am rejecting this response because:On Tuesday, May 30, 2023 at 11:44:34 AM EDT, Amazon.com <***********************************************> wrote:

Hello *****,

I've reviewed your reply and I understand your concern in this matter.

Upon reviewing I see that we haven't received the return for the item yet. In order to issue the refund we need the item to be received and processed in the return center.

Without the return being processed return center will not be able to issue the refund.

Thank you for your understanding. We look forward to seeing you again soon.

Regards,

Harasankar.M

Amazon.com
Obviously what you say is incorrect......I will be filing a claim with the ******** ************** unless these funds are returned to my card at once

Your shipment
1Z4718EE9057988695

Delivered On
Tuesday, May 23 at 11:00 P.M.

The item has been verified by *** that the item was revived at their facility on May 23

Sincerely,

*******************
Business Response
Date: 06/02/2023
Hello *****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and I understand your concern. Upon checking I see that the return window for the item has expired long time ago.

However, the previous agent offered a return shipping label for the item to return for a refund as a one time exception. Return label was issued on Friday, May 19, 2023.

Along with that a $5.00 promo was issued by the agent. Our return center haven't received the return yet, once the return is received and processed refund will be issued.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:05/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an Amazon seller and upon reviewing the net sales on Amazon in 2022 against the actual funds received there appears to be a discrepancy. I reached out to Amazon earlier in the year by opening a case and followed up multiple times via the case portal and calling, but have not heard back despite being told it's been expedited... Hoping this will prompt a call back or resolution.
Business Response
Date: 05/30/2023
Hello from Amazon,

Please ask the Selling Partner to provide their registered email id or Merchant Token.

We would also request them to elaborate their concern in details.
Customer Answer
Date: 05/30/2023

Complaint: 20104657

I am rejecting this response because:
Your Merchant Token: APUHQ6I2TCGQN
Email: **********************
I am showing we are missing about $500 in payments for 2022 based on our net sales and additional fees paid to Amazon. The amount that was deposited in our account doesn't match what I am showing we should have received.

Also I am not understanding how our 2023 payouts are being calculated based on sales. Can someone please provide detailed instructions on how to understand?

Sincerely,

*************************
Business Response
Date: 06/02/2023
Hello,

You may view a breakdown of transactions in Seller Central.

-- Log in to your Seller Central account:
*********************************************;
-- Click the "Payments" button.
-- ****************** Reports".

Have questions? We can help right away by contacting us:
******************************************************************
Thank you,
Payments Specialist
Amazon.com
Customer Answer
Date: 06/06/2023

Complaint: 20104657

I am rejecting this response because:

I am able to pull the reports, but am showing we are missing funds from our 2022 sales. Please look at my initial inquiry and attachment and advise.

Sincerely,

*************************
Business Response
Date: 06/16/2023
Hello from Amazon,
I understand you have questions about payments reports and a potential discrepancy in your payments for 2022.
Upon reviewing your previous correspondence, I see that you created a Customer Summary report for Jan 1 2022 through Dec 31st 2022. I understand the logic behind choosing these dates, however, the amounts in custom reports will not necessarily add up due to a couple of factors.
First, it is important to note that due to the bi-weekly nature of disbursements, not all orders placed in the final weeks of the year will be disbursed by the end of the year. Specifically, you received a disbursement on Jan 1 2023 for orders during the period of Dec 18 2022 to Jan 1 2023. Since the report you created cut off on Dec 31st, this disbursement was not included. I also found that an advertising fee was charged to your account on Jan 2 2023 for services used in late 2022, which was also not included in your report due to the cutoff date.
It is also important to know that funds from orders are automatically reserved until 7 days after the expected delivery date of the order in case of refunds or A-to-z Guarantee Claims. This means that there may be some orders from the end of 2022 that the funds were not disbursed for until later in January 2023. You can find more information on the Expected Delivery Date (EDD) Reserve on the Help page below:
Payments based on delivery date: **************************************************************************
For the reasons listed above, I cannot recommend using custom reports to reconcile order payments with disbursed funds. I recommend using the statement reports that are automatically generated every two weeks when funds are disbursed. These reports break down order payments, fees, and reserved funds, in order to show you exactly how much is being disbursed for that period. Please note that the support team is not able to generate reports on your behalf. You can view and download statement reports on the page below:
Statement reports: ***********************************************************************************************
Initial Complaint
Date:05/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have continuoulsy been having issues with amazon regarding my amazon credit card. Now, for a recent purchase I made on May 22, they refuse to process the payment for my card - WITH MY $50 amazon points added to the purchase unless I now delete and reverify all my card details??!!!! A card that I had used with no issue for a purchase just 3 DAYS prior to that on May 19th! This purchase should be $157 but I am now looking at a $207.99 charge - which STILL won't go through because of amazon's nonsense. I want my purchased item for the amount of $157!!The order number is ORDER # ***-0749400-6732263
Business Response
Date: 05/27/2023
Hello *********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on ***********************************'s by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have see the concern you have shared with the declined purchases using the rewards points on your Order ending ****; I have reviewed the order in detail.

The order shows it did not go through initially for the $157.99 (after the $50.00 being charged to points) because the payment on the card was declined. If you believe the issue which caused the decline has been resolved, I would recommend you revise the payment method to include the rewards points all over and the rest to go on your card payment method.

As an alternative, you could purchase a gift card balance using the rewards points and they try applying them towards your purchase.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 05/30/2023

Complaint: 20104582

I am rejecting this response because:
I had responded to you 3 days ago and in that time the mattress I've been trying to purchase has since been removed from my order history. I want it back!! AND I want to purchase the storage unit that is also on hold for payment revision.
I have enough on my card and already dealt with Synchrony. The issue is with YOU! So fix it please!

Sincerely,

**********************************
Business Response
Date: 06/04/2023
Hello *********,

Thank you for confirming with your bank that there was a payment issue while placing your order. We will not be able to place the order on your behalf or intercede on behalf of your bank.

I have reviewed your order and payment methods, and wish to share more information on this issue.
1. The $30 coupon code which you tried to apply has expired, and is no longer available for use on the item.
2. We are not able to comment on the current status of your rewards points, as the transaction did not complete successfully.
3. Regarding the Amazon store credit card, when we tried to authorize your order, we received a 05-Decline Error from the bank. It just means the ************ will not validate the transaction.

Considering the issue, we will not be able to offer any billing adjustments or credits on this issue. You can try placing a new order; we will not be able to offer assistance with placing it.

I would direct you to your bank for more assistance.

Regards,

Raman
Amazon.com
*****************************
Customer Answer
Date: 06/07/2023

Complaint: 20104582

I am rejecting this response because:
I clearly calrified that the issue is NOT with the bank. I also think it's mighty convenient for this idiot, *****, to wait until the orders have been removed my order history - and subsequent deals and / or applied coupons null in void - before FINALLY responding to my email.
Amazon has become such trash since the pandemic and I see why. They need to take greater responsibility for the issues customers face with dealing with their website and genuinely engage in resolving issues in a TIMELY manner rather than waiting until not much can be done to pop up and say "Oops, nothing we can do now." as this associate just did.
So, again, to reiterate, I need amazon to take off whatever hold / block they have on my credit card so I can purchase the items I had in my order history at the amounts that I was going to purchase them - or less - at prior to this issue. I don't need any c*** excuses like "We can't..." when they very well know they can provide a gift card of the amount of the coupons in order to make up for this nonsense. So, FIX THIS ON YOUR END, AMAZON! Quit with the excuses.

Sincerely,

**********************************
Initial Complaint
Date:05/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My seller account was deactivated in error on Amazon. Amazon is completely inactive. They declined my documents and the appeal without any valid reasons. When they rejected my documents, I lost my money due to their negligence. I do not have any other accounts because it's prohibited. My account ************* was deactivated due to related to **** of products" seller account. The real owner of this seller account is *******************************. ******************************* was my ex-employee. But I stopped working with him a long time ago due to the threat of violating Amazon Policies on his part. I have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated association with ******************************* in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same. Amazon is ruining my companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I started employment cooperation with ******************************* on January 14, 2021 (see Employment Contract). On September 27, 2021 I notified ******************************* about termination of our employment relationship (The Employee Termination Letter is enclosed). ******************************* and I conducted a meeting where we signed and notarized all other documents to finally terminate our employment relationship (please, check Employment Termination Agreement and Letter of Settlement Payments). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. Therefore, I request Amazon Support to review my Plan of Action, documents I attached, and reinstate my account.I kindly ask you to reactivate my seller account *************.Best regards!
Business Response
Date: 05/30/2023
Hello from Amazon,

Please inform the Selling Partner that their account has been reinstated.
Initial Complaint
Date:05/25/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As of 5/25/2023, We are still wait for our disbursement of funds from Amazon from our seller central income. The last payment was disbursed on 3/26/2023 and we have had ~$40K sitting in our Amazon account for these past two months. We have reached out to seller support several times filing claims to fix the apparent glitch that it's causing them to hold and not pay us our money. We have yet to be contacted by an Amazon Representative from their ************************* (it has been sent up to them with each case we've put in), and we have yet to have ANY resolution on this claim. Each time we've been in contact with the initial phase of their Seller Support, they've been able to quickly identify the issue, but despite multiple attempts to move it up the chain for resolution, it has not been resolved. At this point, it has cost us in potential profit we could have made on items we cannot buy because we don't have our money to buy, in interest from our credit cards/lines of credit that we've had to use, in bank fees for overdrafts and bounced payments from vendors, as well as impending (within the next week) defaults on loans that cannot be paid. We need an immediate release of our funds. Any compensation we could receive for loss of income and incurrence of fees would be a bonus. Thanks for your assistance in this urgent matter.
Business Response
Date: 06/14/2023
Hello,

Funds for the amount of USD 40818.21 were transferred to your bank account ending in 270 on 2023-06-12. They should arrive within 10 business days.

We're here to help.
If you have any questions, or if after 10 business days the funds have not been transferred to your account, please contact ** at ***************************************.

You can view your account performance by going to "Account Health":
*********************************************************************************
You can also select "Account Health" on the home screen of the "Amazon Seller" app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS App:
***********************************************************************
-- Download the Android App:
********************************************************************************************************
Thank you,
Payments Specialist
Amazon.
Customer Answer
Date: 06/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:05/25/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a Popsocket for my new cellphone on the 20th. Money was taken out of my bank account then two days later stating my order has been picked up & shipped from ******** ********. There's been no movement for two days now & still showing ******** area. Yet my map tracker they provided on map shows my address. I desperately need what I ordered for my phone. I'm tired of being hung up on & mouthed and off to by the call center as I'd never do this to customers just trying to find where there order truly is & why it's not in route. Please refer to my attachments as they prove no movement & the map is showing my address only.
Business Response
Date: 05/27/2023
Hello ***********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern about the delivery of your order of "Moon Phases Crystal".

Upon checking your account and I found the original Estimated delivery date which was provided for your order was "Sunday, May 28, 2023". The same was confirmed in the order confirmation email which sent immediately after your order was placed.

Your order was shipped on May 22, 2023 with the tracking number TBA306835144811, and is scheduled to be delivered by May 28, 2023.

You can view available tracking information from the order summary in Your Account:

***********************************************************************************

If you haven't received it by May 28, 2023, please check the Your Orders section in Your Account. You'll see an "I can't find it" link next to the shipping status. Depending on the status of the package and eligibility, you will be able to request a refund or replacement.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/27/2023

Complaint: 20104101

I am rejecting this response because:They still haven't provided me with the product I ordered. It's allegedly in ** right now. I was actually supposed to have it no later then the 24th. They're absolutely lieing to me & you. I was verbally abused over the phone & threatened by one of their call center representative's. I want what I ordered delivered on time tomorrow & hand delivered to **. I already have it on good authority that my order isn't in ******** even. I'm supposed to already have it. So no I absolutely don't accept their nonsense lies.

Sincerely,

***********************
Business Response
Date: 06/02/2023
Hello ***********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern about the delivery of your order of "Moon Phases Crystal".

As mentioned in my previous response, the original Estimated delivery date which was provided for your order was "Sunday, May 28, 2023". The same was confirmed in the order confirmation email which sent immediately after your order was placed. Upon checking your order, I found it was successfully delivered on May 29th, 2023.

A full refund of your shipping fee $6.59 was issued on May 31, 2023. This refund will be processed to your original payment card within 3-5 business days.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 06/02/2023

Complaint: 20104101

I am rejecting this response because: The delivery was never done & I am tired of arguing with very rude hateful staff from this company. They need to leave me alone already.

Sincerely,

***********************
Initial Complaint
Date:05/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Amazon regarding a wrongful verification call and the subsequent wrongful termination of my selling account. I believe that Amazon has treated me unjustly throughout this process by conducting an unfair verification call and terminating my account despite providing all the proper documentation they requested.I more in depth explanation of the issue is attached. Thank you,***************************
Business Response
Date: 06/01/2023
Seller has failed IPI and the account does not fit a reinstatement. The seller has been notified about it.
Thanks!
Initial Complaint
Date:05/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 4 Continental ContiProContact Radial Tires - 205/55R16 91H on May 2,2023, Order # ***-8610079-8325823, Order total: $491.56 (4 items), Sold By: Amazon.com Services LLC. On May 8, 2023, I was informed by Amazon that they had delivered the 4 tires to their installer ********. Hyatssville #** located at *******************************************************************. *** Boys indicated to me that they did not receive 4 tires from Amazon. I then contacted Amazon and they said I needed to call Police and open and incident for lost tires and then they will refund me my money. On May 10, 2023, I called Prince ******* ************************ where *** Boys #** is located and talked with the Police officer. The Police officer informed me to give Amazon the following information and indicated to me that Amazon is obligated to give me a refund based on information provided by the Officer ************ ******* County ** Police DepartmentOfficer ************************ Badge # **** Incident Number # PP23051000001251 I emailed Amazon on May 10, 2023 above police report information that Amazon had requested from me and requested Amazon to refund $491.56 immediately for order #***-8610079-8325823. On May 11, 2023, I received email from Amazon **************** indicating that my refund will post on my citi **** card within 7 to 10 days. I have not yet received my refund after waiting for 12 days and hence I demand that Amazon refund $491.56 to my Citi **** card immediately today May 24, 2023 otherwise I ********************************
Business Response
Date: 06/06/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-112-8610079-8325823.

Based on the order details, the refund of $245.78 issued on Wednesday, May 31, 2023 and the refund for the second set of $245.78 issued on Thursday, June 1, 2023.

The total refund of $491.56 issued back to your original payment method and it takes 3-5 business days to get the amount reflected on you account.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 06/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:05/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
case ******** also when i first told the time frame for a refund they would say **** days once they received it now they say **** days now i get a email and read what it says from them thinking that my item had been there for 60 days which it wasnt but their leadership thought the item had been back there for 60 days and read their email to me.. if this isnt scamming then what is double triple standards...they are basically waiting for it to hit the 60 day **** then tell me its to late to receive a refund
why would a billion dollar company take people refunds and lie because they are letting them do what the wanna do to people without any lawsuits at will
Customer Answer
Date: 05/25/2023
on 5/25/2023 I had so many issues with supervisors and agents from 3 am-530am Est, they were so rude hanging up and over talking me sounded like every guy in there was either intoxicated or on drugs please start monitoring these calls I have 1 item they have not refunded out of order 112-6557291-7435463 which was some tissue they have refunded this order so I don't think they will go back to refund some tissue but I sent it back because my wife can't use scented tissue and I didn't know that I am still waiting on a refund for some shoes but I know its takes 2week process thank you and please monitor these agents and supervisors calls
Business Response
Date: 05/28/2023
Hello ***********************

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I checked the order number that you provided.

Upon checking your order, I found that a full refund of $23.35 was issued towards your item - ****** Unisex Adilette Clog Slide Sandal. The refund was issued on May 24, 2023 which will be processed to your original payment card within 3-5 business days.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/28/2023
this was also pertaiing to these agent telling me this could take up to 60 days then as this supervisor thought i had been 60 days he was ready to tell me that after 60 days or over i cant be refunded that was cold why would amazon have one agent tell a customer to wait up to 60 days then after the customer waits and expects to be refunded another supervisor is there to tell the customer that he cannot be refunded that is a scam.... also my issue that is not resolved is the boots that were sent back order number ending in **** i was told by a supervisor and agent and I also received a email on FRIDAY MAY 26 AT 2:53PM THAT ORDER NUMBER ENDING IN **** WAS RECEIVED AND I WOULD HAVE THE REFUNDE WITHIN 3 DAYS, I QUESTIONED THE 3 DAYS CAUSE I KNOW IT WAS SUPPOSED TO GO TO THE **** CARD CAUSE THAT HOW IT WAS PURCHASED NEXT THING I KNOW I WAS TOLD THAT AMAZON MISPLACED THE *** AND THEY COULDNT *********** THEY HAVE TO INVESTIGATE, MY JOB WAS TO RETURN IT TO THE *** STORE, I SHOULD NOT HAVE TO BE PUNISHED BECASUE OF A WAREHOUSE MISTAKE WHY HAVE I NOT BEEN REFUNDED THAT IS NOT MY ISSUE I WAS TOLD THEY HAVE THE *** AND I SHOULD HAVE RECIEVED A REFUND ON FRIDAY...I SHOULD NOT STILL BE SPEAKING ABOU THIS BECAUE IT WENT BACK TO MY **** CARD...ALSO I HAVE SCREEN SHOT EACH ISSUE ABOUT MY REFUND FROM 5/26 THAT I SHOULD HAVE RECIEVED ALSO THE ISSUE THAT ONE PERSON TELLS ME TO WAIT 60 DAYS AND ANOTHER PERSON TELLS ME ITS TO LATE ..AND THE PERSON WHO SAID IT WAS TO LATE WAS SOMEONE WHO WAS HAPPY TO MAKE ME SAD AND THAT IS SAD...
Complaint: 20103158

I am rejecting this response because:

Sincerely,

***********************
Business Response
Date: 06/02/2023
Hello Marquis,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I checked the order number that you provided.

Upon checking your order, I found that a full refund of $62.53 was issued towards your item - Rockport Men's Total Motion Trek Umbwe Hiking Boot. The refund was issued on June 01, 2023 which will be processed to your original payment card within 3-5 business days.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:05/25/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/20 I ordered **** dollars worth off things on Amazon well on 5/21 I had some of my packages showed up well I went to look when the rest of my order would arrive and it showed that more items were delivered then what I got so I contacted customer support they told me sometimes ******* that to wait tell 7pm the next day if I don't receive my items to contact them and they would take care of it well it never showed so I contacted them again well then they told me they couldn't do nothing about it because the wight was right that I needed to find a better place to have them delivered well my house has cameras on it so I see what was dropped off and have it on recording so i asked amazon what all was delivered on what day and the things they told me ws not all delivered on that day and I have it on recording but still tell me they can't do nothing about it
Business Response
Date: 05/28/2023
Hello ***********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

*****
Amazon.com.
*****************************

Customer Answer
Date: 05/28/2023

Complaint: 20103097

I am rejecting this response because:

Sincerely,

***********************
It's under my account with the email *********************** order number 112-8311967-7631419 there is 4 items on the $510 order that are missing I have talked to 2 different people threw chat and really just got told I was a lier that they were delivered or they got stolen off my porch well I don't see that happening due to the cameras on my house and as for calling me a lier well they say because the package weight was right well I don't see how that is when everything that was for that shipment and they told me everything that was to be there came out to weight more then the 7 pounds they said it weighted the socket set alone weights 8 so how is the weight right cuz they don't want to take the time out of there day to try and fix someone's order I mean I have never complained about any of my other orders or asked for anything to be replaced I spent over a **** in one day with you guys so and I'm only trying to get 4 items that were missing or my money back for them items and its been a fight this **** time
Business Response
Date: 06/06/2023
Hello,

Were sorry to hear that you havent received your item from order #XXXXX1419.

Based on the results of our investigation, we aren't able to provide a Refund for this order at this time.

Based on the information provided by the carrier, we're able to confirm that your package was delivered with the same package weight and dimensions mentioned on our website.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Regards,

*****
Amazon.com
*****************************

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