Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,354 total complaints in the last 3 years.
21,619 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/25/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please for give my frustration, but the Amazon drivers are not paying attention to how they are delivering packages. Speaking with 2 different agents and a supervisor *****, nothing was resolved. My delivery clearly states my address, yet it's being delivered to another address, I'm including pictures, on how can this keep happening. My unit has B on it and their Unit has A how can someone keep placing my items on the wrong door. Which has instructions on the packages,Tracking ID: ***************... Speaking with customer service was even worse. there was no resolution. So I'm out of my item and my money. There was no urgency on trying to resolve my issue. Outside of saying there's nothing I can do, I've done all I can.In the pictures that I'm providing you can clearly see that there's Unit A on their door. And my delivery clearly states *********** is this mistake clearly being made. I deliver for **** and I do Amazon Sundays. I know the importance of making sure a customer gets their correct package. It's disturbing that they let porch pirates still my package and the delivery driver not paying attention. I need someone to contact me ASAP. ***********************
Business Response
Date: 06/08/2023
Hello Alyssa,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing your experience, as we take customer feedback seriously. What you described doesnt reflect our standards for delivery providers, and we apologize for the experience.

Upon reviewing further, I can confirm that the refund has been processed on Saturday, May 27, 2023 at 11:08 AM (PDT)
Refund amount : $42.86

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

We request you to please update your delivery instructions for future Orders.

Visit Your Addresses on Your Account (***************************************************************).
Click "Add delivery instructions."
Provide details such as access codes, landmarks or a safe place packages can be delivered.
Click "Save instructions."
To manage your push notifications to be updated on upcoming deliveries:

Open the Amazon App.

Tap the main menu (icon with three bars).
Tap "Settings"
Tap "Notifications."
You'll be able to toggle whether you'd like to receive each type of available notification.

Alyssa, I appreciate you taking the time to reach out to us to let us know about your experience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 06/09/2023

Complaint: 20106936

I am rejecting this response because:

Sincerely,

*********************
Initial Complaint
Date:05/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unsolicited subscription charges about two memberships, kindle and Audible, which was never asked or authorized, and I am asking full refund for the past 2 years. In addition, I am asking for these subscriptions to be permanently blocked from my account. Also, I am asking for the website to include a one click cancellation button on the memberships, same feature they have readily available for any purchase. I spent hours on the phone trying to cancel.
Business Response
Date: 05/30/2023
Hello ******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear the inconvenience caused with Kindle and Audibles Subscription.

I can confirm that the subscriptions have been cancelled and refund has been processed.
$9.99 has been refunded for Kindle Unlimited subscription and $14.95 has been refunded for Audibles subscription.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************
**********************************************************************************

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is about the order 114-7195733-7739435 that I placed with Amazon.com. As Amazon.com is notorious for messing orders up, I made sure that I took a screenshot (attached with the complaint). Amazon incorrectly charged my credit card instead of using my gift card balance and the chat representative refused to help out in any way.
Business Response
Date: 06/02/2023
Hello Rohit,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear that we charged a different payment method on your Order. I've shared details to our team as a feedback.

Rest assured, I can confirm that the refund has been processed on your Order.
Refund amount : $10.82 refunded on Thursday, June 1, 2023 at 8:27 PM (PDT)

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/25/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has charged me multiple times for the same items. I get mumbo jumbo every time I call. First they said the pending charges wouldnt go through, and when they did, then they said I would get money back. All the while claiming the only charge me once and its the banks fault. Get no help beyond a supervisor. Worse part about, it continued even after I called. A pair of sneakers, I was charged twice, a shirt charged twice, a jewelry box charged twice, a shredder charged 5 times, and a lego set charged 5 times. Ironically the most expensive items were the ones they charged 5 times.
Business Response
Date: 05/28/2023
Hello *******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Immediately after you place an order, we request your bank to authorize the full purchase amount of your order. At that time your bank may place these funds on reserve until the transaction processes.

We collect this amount when your order ships. This experience avoids processing multiple authorizations and charges for the same purchase.

On Order No: 112-6505331-9704244 and Order No: 111-0409733-9124253, it was authorized twice but not actually charged twice.
We have settled only once for each Order.
Rest assured, your bank will release the original authorization within 5 business days or you may contact your bank to confirm how long they hold authorization charges.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 05/28/2023

Complaint: 20106395

I am rejecting this response because: It doesnt cover the entire problem, he mentioned only two orders there are a total of 5 orders. Also he says I would get money back in 5 business days, it has been more than 5 days with most of the orders.

Sincerely,

*************************
Business Response
Date: 06/01/2023
Hello *******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for sharing details again.

I can confirm that the Order No: 111-0409733-9124253 and Order No: 111-5575597-4169859

The above 2 Orders have been charged twice as an authorization. This will be reverted by your bank or removed from your statement.

Rest assured, there are no other pending charges from our end to process. If your bank is unable to locate or remove authorization charges, we recommend you dispute this charge directly with your bank.

Please feel free to contact ** directly by replying to bbb @amazon.com if we can be of further assistance.

Regards,
Best regards,
*****
Customer Answer
Date: 06/22/2023
DEAR BBB,

I AM NOT SATISFIED WITH THE RESPONSE. THE ISSUE HAS NOT BEEN DEALT WITH CORRECTLY. FIRST OF ALL THERE WERE 5 ITEMS, THEY ONLY DEALT WITH 2, AND ONE OF THOSE IS NOT CORRECT. AND THE OTHER ONE WAS NOT RESOLVED. NOW ITS GOTTEN WORSE, AS THEY HAVE REPORTED ME TO COLLECTIONS FOR MONEY THEY ARE NOT ***********.
Business Response
Date: 07/12/2023
Hello *******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear that you didn't receive your Authorization back to your bank.

When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled.
You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Please help us with remaining 3 Order IDs so we could review and confirm authorization charge.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 07/17/2023

Complaint: 20106395

I am rejecting this response because: Amazon doesnt seem to listen. My bank reversed the multiple charges, now Amazon has taken me to collection, trying to collect money that they have no right too.

Sincerely,

*************************
Business Response
Date: 08/16/2023
Hello *******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Rest assured, we have cancelled and refunded the authorization charges

$46.00 refunded on Monday, July 31, 2023 6:42:03 PM PDT on Order ID ending with 4253
$112.34 refunded on Tuesday, August 1, 2023 1:51:51 PM PDT on Order ID ending with 9859

I do not see any pending charge at our end, however we request you to please re-check with your bank statement.

We look forward to seeing you again soon

Regards,
*****
*****************************
Customer Answer
Date: 08/17/2023
This is a very positive step. After denying that they overcharged me they are finally giving refunds. However I am owed a few more refunds, and I also want my account with ********************** no longer banned from purchasing because all of this was their error.
Customer Answer
Date: 08/17/2023

Complaint: 201063
I am rejecting this response because:
This is a very positive step, finally they are paying attention. After denying that they overcharged me they are finally giving refunds. However I am owed a few more refunds, ***** , *****, 25.67. I also want my account with ********************** no longer banned from purchasing because all of this was their error.

Sincerely,

*************************
Business Response
Date: 08/28/2023
Hello *******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for your valuable feedback.

We have found another charge on your order ID ending with 9859
Rest assured, I've issued a refund of $449.36 back to Original payment method.

We have also cleared and removed from collections.

We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 08/28/2023

Complaint: 20106395

I am rejecting this response because: I am actually very happy with their response. I have gotten SOME of the refund I am entitiled to. Their is just one more set of refunds I havent gotten. I was charged ***** a total of 5 TIMES, FOR ORDER ENDING IN **** ON MAY 17TH OF THIS YEAR. Once I get the refund for that, we will finally have this whole issue resolved.

Sincerely,

*************************
Business Response
Date: 08/30/2023
Hello *******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your Order No: 111-0833586-4274605 (Star Wars Helmet)

Thank you again for providing information, which helped me to work and resolve at earliest as possible.

Rest assured, I've issued a refund for 4 transactions and kept one charge as a part of your Order.
Refunded amount : $255.96 refunded on Wednesday, August 30, 2023

You may see the credit back within 3-5 business days back to your Bank statement.

Thank you for being a valuable Amazon customer. We appreciate your business and hope to have the opportunity to serve you again in the future.

Best regards,
*****
Thank you.
Amazon.com
Customer Answer
Date: 08/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a womens top back in December 2022. After handwashing the shirt twice it became all Bolli and Snaggy. Amazon offered to give me a credit for the shirt as they did not want it returned so I went ahead and purchased another one in January 2022. I have now worn the shirt twice since then and after hand washing it only twice the shirt again became all Bolli and Snaggy and it is unable to be worn. This shirt is the worst quality I have ever owned in my entire life. I called Amazon only to be told. Oh there is nothing we can do for you. Because it is out of the return window. I will never ever ever buy clothes on Amazon again and I will be sure to post this on social media. Tell all my family and friends, and make people aware that the clothes they sell are not good quality . The last four digits of the order number are **** and the price paid was $22.99. I dont believe in spending my hard earned money on something I can only wear twice.
Business Response
Date: 05/27/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. I'm sorry to hear about the trouble with the quality of the item.

Upon checking I see that the return window has already expired for the item, at this point we will not be able to accept return for the item.

For any concern related to the quality of the item we request you to contact the manufacturer for further assistance.

Thank you for your understanding. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:05/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Canceling Amazon Prime 1 year subscription and they will not close the account until the full 1 year subscription ends. They refuse to convert account to **************** the remaining Days to Months to refund. Account was closed with 203 days left.. 203 days = 6.6 Months. Simply refunding 6 months of Amazon Prime is all i asked for.They also refused to close the account immediately. Refusing to remove my *****************
Business Response
Date: 05/27/2023
Hello *****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding the refund for prime membership.

Upon checking I see that prime annual membership in your account has been cancelled and a partial refund of $73.82 has been issued to the original payment method on Thursday, May 25, 2023

In most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within 5 business days. This time frame may vary from one financial institution to another.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:05/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has an illegal seller that steals money for years and lets him keep operating and stealing. They take your money and dont ship anything. The seller is called GL RETAIL SOLUTIONS. Amazon refuses to do anything about it.
Business Response
Date: 05/27/2023
Hello ******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question, upon checking I see that a full refund of $37.87 has been issued for the order on Thursday, May 25, 2023 to your amazon gift card balance.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I understand your concern regarding the seller, we would like to review the issue further.

If you have any other orders where you've experienced similar experience from the same seller then please share the order number with **.

Once we receive additional information we can investigate the issue thoroughly.

We hope to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:05/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding my Amazon.ca account.I returned an order #***-6138062-6334644 which was delivered on April 24th with the prepaid label provided to me. The tracking number is #****************. The return was not processed after 30 days, I contacted on May 25th for a refund. A refund was issued. However, I received an email that my account is closed for requesting multiple refunds.I have only requested a refund for one other order #***-4485282-0998637 on my account. This order was never delivered to the Amazon locker and no code was provided. The customer representative told me since there is no code for me to collect the item, they would refund it and I can repurchase the item.Please have a human look into my account and process the refund and reinstate my account.
Business Response
Date: 05/27/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed the correspondence you have had with us and I can understand your frustration in relation to closure of your account. We will not be able to comment further on this issue.

While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. We've found your account is in violation of the terms and conditions of use, and we have shared this communication with you with you earlier. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.

Due to the proprietary nature of our business, we're unable to discuss other accounts with you. After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site.

Please be assured that any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the menu Your Orders on Amazon.com. Please note that your account is restricted to to digital purchases only, we will automatically cancel all non-digital orders placed on Amazon.com.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:05/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a printer with order number 114-5643503-5223403 on may 4th and requested a return around a couple days after and was given the option to have *********** the package with no label required on my part as stated on website only the *** slip. Item was delivered on May 18th waited a couple days and decided to call customer care since refund was not refunded yet. Was told by care package is delivered and refund would come at May 25th. Today is 25th and no sign of refund. So at this point Im ****** off and call again and was told it was 2 to 3 weeks to expect refund as i asked her why did the previous agent lie. I asked what timeframe it would be refund she said and I quote I guess June 1st. So its obviously rep ****** know and is lying to my face. I wanted my refund returned and to recommend care not lie to customers again.
Business Response
Date: 05/27/2023
Hello *********,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. Upon checking I see that the item was returned on 14th May.

In order to issue a refund the returns needs to be received and processed by the return center. In this case the return is not processed yet.

We request you to wait for 30 days from the date of return. If you don't hear from our ************** by June 13, 2023 please write back so we can find out what happened.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:05/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been selling on amazon for a while and have made it my full time income as I do have a husband a newborn. We have worked so hard to start this business and we had a management team that posed as coaches and a management agency that can help ** scale and make more money on amazon. They got our account band and they did things I was unaware off and we would like to get our account back as I will not be giving it to anyone else. Amazon told me to submit a contract I had with them and they denied my request of reopening the account. I really need help getting my account back as this is my only source of income.
Business Response
Date: 05/30/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 5/30/2023. Thanks,
Amazon.com Seller Performance

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