Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,354 total complaints in the last 3 years.
21,613 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/26/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered things from Amazon on May 18, expected delivery on *****. I was told it was delivered on the 24th by Amazon. However, it was not. The tracking show it was delivered to just off I -84 in ********** area. I live in ********. When I contacted them, I was told they checked with the driver and it was delivered. My only option was to file a police report as the package stolen. I informed them it was not stolen but rather not even delivered to the correct state or time zone. I was then told that was all they could do and hung up on me. I was later sent a message from them telling me how to file a complaint. I was denied a refund.
Business Response
Date: 06/05/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you've haven't received your order #***-9011592-0960251.

Firstly, the information you received from our customer service team is correct. I've investigated with our shipping department and we've found that your package was delivered on Wednesday, May 24.

In this case, to proceed further we would request you to file a police report and contact ** back when the report is complete.

We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before 45 DAYS AFTER THE DELIVERY DATE and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/07/2023

Complaint: 20108257

I am rejecting this response because: the package was not delivered to the correct address despite what the carrier stated. The tracking does not even put the package in the right part of the country much less the right state or address (I live in ********, the package was last reported delivered somewhere in **********).
This is lack of regard for providing any service much less quality service.
Sincerely,

***********************
Initial Complaint
Date:05/26/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SELLER-LEVEL.I want to inform that Amazon Support is not acting appropriately to protect intellectual property rights. My brand has encountered copyright infringement. A seller named "jiangjunqi" (Merchant ID *************** sells items on ASIN B01M2A4IK1 (******** marketplace) without authorization from the copyright owner, ************. ************ is the photographer from my team. A seller named "jiangjunqi" uses the copyright for commercial purposes, namely for selling items. Such use of the copyright requires authorization from the copyright owner. However, the seller named "jiangjunqi" has not received any authorization letter from the copyright owner, ************. Additionally, a seller named "jiangjunqi" has not entered any licensing agreement with ************. Therefore, the seller named "jiangjunqi" is using intellectual property, benefiting from it, thereby violating intellectual property rights. I have tried to convey the abovementioned information to Amazon Support by filing a copyright infringement report (complaint ID ***********). However, I received an unsatisfactory response and inaction from Amazon. Later, I escalated my case (case ID ************. However, Amazon Support has also shown inaction. Here is a link to the website where the original works are located: ************************************************************************************ Our brand respects the intellectual property of other sellers. Therefore, we expect the same respect for our intellectual property. Based on the above, I request the removal of the seller named "jiangjunqi" from ASIN B01M2A4IK1 as soon as possible. PLEASE NOTE: My report has SELLER-LEVEL. Our brand requests the removal of only the SELLER named "jiangjunqi" from ASIN B01M2A4IK1. I do not require any additional actions. I sincerely hope for highly qualified support from Amazon and participation in protecting the intellectual property of my brand and team. Thank you in advance!
Customer Answer
Date: 06/28/2023
Greetings,

Please close complaint IDs ******** AND ******** as my requests are no longer relevant. The requests mentioned in complaint IDs ******** AND ******** have already been resolved by the business, so I see no point in continuing the discussion between me as a consumer and Amazon as a business.

Thank you for your active participation in resolving my complaint!
Initial Complaint
Date:05/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an Amazon.ca seller. I've been selling for about 3 years and my account health is pretty good. Amazon suspended my account on the grounds that I was selling fast and asked me for some documents. I sent all the requested documents and my account was reactivated within 1 week. After 1 month, they suspended my account because of the fast sale again and did not reactivate and do not accept the documents. I contacted Amazon Account Health Specialist team many times and asked what I should do. They told me to review all my orders and refund any undelivered orders. I reviewed **** orders one by one and refunded 21 orders. After I made a refund for these orders, they locked my account and said suspicious transaction was made. I haven't been able to login to my account for 1 month and I can't contact them. They don't answer my emails. I have $90,000 in my account and all that money belongs to me. Since I can't log into my account, I can't talk to them and request money.
Business Response
Date: 06/01/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 06/01/2023.
Thank you,
Amazon.ca
Initial Complaint
Date:05/26/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon the day of the expected delivery. Next I contacted Amazon to make them aware that the delivery was not received and that the delivery photo was no my home . Amazon insistently demanded that the address was correct while avoiding the simple fact that the delivery home was ultimately incorrect. Far worse. I wrote the emailed attached and was reassured someone would reach out to me in 6 hours following receipt of the original email inquiry to no avail 3 days later. After I called and chatted I was met with such condescending negative attitudes from their customer service team (see chat) photos. All I ever asked was for a fair and just resolution which is to replace my order.
Business Response
Date: 05/30/2023
Hello *******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you haven't received your orders.

Upon investigating with our internal carrier team, I can confirm that delivery agent misdelivered shipments to neighbor's home. We have taken appropriate action on that particular agent.

To make things right, geopins are set to correct address now and created replacements for the items. Below are the order details:

Order ID: ******************* Item : White ****** Gold Plated Hoop Earrings For Women Statement ****** Earrings Trendy
Order ID: ******************* Item: Mliyasan Women's Layered Ruffles Tulle Skirt Pleated High Waist Fluffy Maxi Skirt Fairy Cake Dress Long Tutu Party Skirt

You can track the orders through your Amazon account. We appreciate you bringing this to our attention.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 05/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me however 2 of the items were required within a specific timeframe and are no longer needed therefore I will need to return them.

Sincerely,

***************************
Customer Answer
Date: 05/31/2023
*******,

Good morning and thank you for prompt response and efforts to properly communicate. Your customer service team are the main purpose of the escalation of this complaint given the circumstances as follows:

1. Failure to initiate communication with within the 6 hour timeframe promised to me on 3 prior attempts (see attachments).

2. Secondly, when communication was initiated via phone and Amazon chat, the customer was met with hostile communication and the pinnacle of unprofessional, harsh, and condescending communication furthermore with no offer of just solutions to me a loyal customer.

3. Thirdly, accountability is the central to this matter Upon request, no policy on Amazon carrier mishandling and loss was provided to the customer. The customer service agent refusal to provide contact information to your managements chain of command.

4. Fourth and finally, the chat was informed by your customer support member to contact local authorities as if they are in direct interest of your company. Given the circumstances, I dont find this condescending behavior a proper reflection of your company.

It is very disheartening that this has to be the means of a viable solution. However, *******, I proceed with gratitude for your actions to provide a fair solution. I look forward to your response.
Business Response
Date: 06/04/2023
Hello *******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us.

As requested, I've created return mailing labels for you return the items.

We appreciate your patience and understanding here.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:05/26/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a faja from amazon on May 16 , and the delivery driver left my order at the wrong address & when i contacted amazon they refused to refund me for the delivery drivers mistake. i just want my money back for something i didnt receive .
Business Response
Date: 05/30/2023
Hello ***************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and Were sorry to hear that you havent received your item(s) from order #XXXX2219.

Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:05/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an order on Amazon using Amazon Gift card currency. While doing so, I added 270$ to my amazon account; but a few minutes after making my purchase my account was suspended; so I made sure to do everything they asked for, and even after they still didnt unlock my account. So basically now theres an account with 270$ of my money that I cant use, nor access. What am I supposed to do?
Business Response
Date: 06/08/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 6/8/2023.

Sincerely,
Amazon.com
Initial Complaint
Date:05/26/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was locked multiple times in the past month, and I spent a lot of time to unlock it but never being resolved. Simply because I'm trying to purchase any gift card. The customer service are rude and full of discrimination. They asked me to repeated email address and phone number again and again (more than 5 times), pretend they didn't understand it, and simply end the phone with "I couldn't understand you". E.g. For letter X in my email, I used multiple way to confirm with them, including X for X-ray, the letter between W and Y in wxyz. They just don't listen and pretend they didn't understand, the truth is they just didn't listen. If I don't ask whether they're still there, they just keep silence. In order to unlock my account, I already provided statements for 3 of my credit card, and my utility bill. I don't know what else amazon looking at, maybe my driver license and deed for my house?
Business Response
Date: 06/03/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that your Amazon account is locked.

I apologize for the inconvenience that you have experienced in this case.

We have restored your access to this account. You can now sign in and place orders. You can review the orders canceled in the "Your Account" section of our website.

If you want to continue using Prime benefits, please re-subscribe.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********
Initial Complaint
Date:05/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 tshirts and 2 sweatpants on Amazon. I payed *****.when I got items only got 1 tshirt and one sweatpants were damaged.i contacted Amazon chat and first person would not help me and after 3 different people they said I would get a refund of *****.now email said *****.i went back on Amazon chat and after 4 people had no clue even though I can see previous chats they said the person made a mistake and they can't help me .
Business Response
Date: 05/28/2023
Hello *****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear about the problem you've had with your Order as the items arrived damaged and inconvenience caused with customer service representatives, we would take this as a feedback and coach them accordingly.

At this time, we're unable to move forward with refund for this order unless we receive the original items back.

You can mail your package back using the return label provided in our ********************* (*************************************) or by clicking the following link:
******************************************************

In most cases, after the carrier has received your return package, it takes about two weeks for us to receive and process your return. Please note that international returns take longer.

Once the return process is initiated, you can track your return here:
***************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed and ORDER # ***-1245081-7173021 on May 24, 2023 TOTAL $33.47 and ORDER PLACED May 18, 2023 TOTAL $33.47 ORDER # ***-7141947-3395427 and ORDER PLACED May 18, 2023 TOTAL $39.64 ORDER # ***-2483102-7155469 and ORDER PLACED May 18, 2023 TOTAL $14.03 ORDER # ***-5846164-9298647 and ORDER PLACED May 25, 2023 TOTAL ORDER # ***-2438708-3733805 and ORDER PLACED May 18, 2023 TOTAL $84.22 ORDER # ***-7443093-8030641 supose to be a replacement. I received DEAD SHRIMPS and the flower was also dead. I call Amazon the same day that I received the DEAD SHRIMPS and Flower. With no avail but to only receive more nasty attitudes then help with these orders. I spent over $204.83 and these people are playing games not trying to help me nor refund me my money on guarantee live shrimps and flower that, I pat for. The company, Jungle Aquashrimp sent me a very nasty rude message concerning my money and me filing this complaint against them. I attaching pictures of the Dead Shrimps and Flower. This company is a fraudulant scammer. They sent DEAD shrimps to my home.
Business Response
Date: 05/29/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the Order ID: ******* *************, Order ID: ******* *************, Order ID: ******** ************ and Order ID: ******** ******* **** .
I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that refund has been issued for all of the below mentioned four orders

For Order ID: *******************, Order was cancelled and the authorization for $33.47 was cancelled on Saturday, May 27, 2023.

For Order ID: *************************************, Refund of $33.47 has been issued to your original payment method on Saturday, May 27, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
For Order ID: *******************, Refund of $39.64 has been issued to your original payment method on Saturday, May 27, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

For Order ID: **********************************, Refund of $84.22 has been issued to your original payment method on Friday, May 26, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Your company has the most rude and unprofessional representatives there are.
Initial Complaint
Date:05/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/12/2023, I discovered that there were 16 different unauthorized transactions from Amazon.com on my checking accounts for a total of $575.00. I contacted ***** to disputed the charges since I haven't purchased anything from Amazon for years. On 5/25/2023, I was notified by ***** that 14 of the charges were deem valid while the other 2 are not. This is impossible since I never made those charges. ***** rep told me that there is nothing he can do. I contacted Amazon and provided them with one of the transaction reference number. I was then told that someone from an unknown/ non-verifiable account made those transactions for gift cards. The account that made those transaction were not under my name. Amazon said since they cannot verify the account, there is nothing they can do. They recommended disputing the charges with Chase bank.Here are the reference #:1. HS6ID21H0 2. HS1Tt8Ag1 3. HS3Yw3Dg0 4. HS70R28L2 5. HS4VT7Qj2 6. HS9Aw7Ry1 7. HS7IV1Kt2 8. Hj0Op40C0 9. HS8M50742 10. HS9Cb9U72 11. HJ30N0Xv0 12. Hj0Zr2Ve0 13. Hj1XI5Jh1 14. Hj2F63F22 15. Hj2290Fy2 16. Hj9U214H2 I am living off Social Security check and this is unacceptable. Apparently there is a loophole in Chase system because 15 charges within the same day for $25 each went through easily as well as the other $200 charges. I am hoping that you can help since this is my last resort.
Business Response
Date: 06/13/2023
Hello,
We have researched this matter and can confirm that the disputes in question have been resolved between Amazon.com and the customer's card issuer. Therefore, we are unable to reimburse the customer.
We sent a confirmation to the customer's registered email address on **********.
Sincerely,
********
Amazon.com
==========

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