Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,392 total complaints in the last 3 years.
21,612 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I accidently, even though I don't remember doing it, paid with an old bank account with ********************** on November 22, 2022, Order #***-8063832-1539402 for vitamins. This is strange because I always charge to my Prime account. Three weeks later TRS sent me a collection letter, Tracking #********. The amount to Amazon is $37.07; TRS wants an additional $25. Amazon keeps telling me I don't owe them any money. My old bank, *************************************** said no money was submitted for me by them to pay Amazon. I don't know what else to do. I'm a nervous ****. I'm trying to contact an attorney to find out what to do, but he hasn't returned my call. I had an email from Amazon, that didn't say much and same with the Bank, their letter didn't say much either. Something about 3rd party. Most of the contact for both Amazon and the bank were phone calls. I pay all my bills in full, I never pay interest on any of my credit cards.
Business Response
Date: 06/04/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the collection letter sent to you from TRS for the amount of $37.07 to Amazon.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that this transaction processed on 11.22.22 and returned from the bank account closed on ********. When a check returns Account is Closed it is considered non-bankable and cannot be sent out for redeposit. The item was sent to TRS recovery and is currently active and unpaid. The reference number is 44-223324426162.

The amount of the check is ***** and the return check fee is 25.00. You can call ************** and give them the reference number and they will be able to pull up the transaction and you can pay it right over the phone.

Please reach out to TRS to get this issue resolved.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/07/2023

Complaint: 20109915

I am rejecting this response because: You never contacted me to let me know that the payment didn't go through as your rules state you will do. Had you let me know I would have had you put my purchase on my Prime Card as I always do. Instead, you sent me directly to TRS. I have called the old bank and they tell me no transactions has been sent to Amazon. I called Amazon several times and the people keep telling me I don't owe any money because it was paid. I have gone round and round with Amazon and TRS many times to get only the same letter you sent me. You are punishing me for an accident and not even following your own rules by not contacting me to get the payment to you in a timely manner; instead, as I said before, you sent me directly to TRS. I'm in the process of finding an attorney to get this sorted out in court. I have contacted TRS through BBB a well.

Sincerely,

***************************
Initial Complaint
Date:05/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i purchased a bike from amazon and they sent me the wrong color. When i followed up they said it was an error of the third party and they had nothing to do with it. If they are working with the third party they are reliable that doesn't make sense. They are responsible because they have an contract with them and any unsatisfied customer falls on them. I was told to send the bike by *** and i would be refunded. So i sent the bike back using my debit card in the amount of $172.22. But they decided to give me a gift card with the amount i spent. i was never told this and this is outrageous because it was the third party error not mine. i didn't have the money to send back the package, i only sent it back because i were told i would get a full refund. they decided to give me a gift card from amazon for the amount spent. They lied and i dont need a gift card. I want my money back as promised.
Business Response
Date: 05/30/2023
Hello,
the returned package is still in transit back to the seller and the delivery date is 6/2/23. Once the item is delivered seller has two business days to provide a refund. At this moment, we will have to wait until item is returned and allow seller to provide refund.
Initial Complaint
Date:05/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We can't get our account unlocked. We have wasted several hours on the phone with Amazon's customer service reps. **** have hung up on us several times. **** offer no solutions other than call back in 24 hours. We still get the same error message. I attached an email with all of our information.
Business Response
Date: 06/02/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the difficulty you encountered while trying to access your Amazon.com Business account. For your protection, we're only able to make account changes when we can confirm the request is coming from the account holder.

Ensuring the security of our customer account information is our top priority and were not willing to take any short cuts where your privacy is concerned. The phone security verification questions are necessary to prevent any unauthorized persons from accessing your account.

Please reply back to us with the below information and the concerned team will reach out to you to resolve this issue.

Your name *
Preferred Contact Number *
Best time to call and Time Zone *
Preferred Contact Language and *

We have provided complete and correct information pertaining to this issue. We'll not be able to take any further action on these matters without the above requested information.

We look forward to hearing from you.

Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Initial Complaint
Date:05/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This April, I used my personal account to buy some electronic components for the laboratory on Amazon, but then I was told that I could not be reimbursed for the purchase using my personal account. So I requested a return on Amazon on 2023/04/21, and the return package was sent inside the *** drop box near my home on the same day. However, I still haven't received any updates on the delivery status. I sent my phone camera inside the *** drop box a few days later to see if the package was picked up. I found that the drop box was empty and made sure that the *** officer had picked up my return package. But the officer did not scan it and lost it.I contacted Amazon several times during this time and their agents told me that I just need to wait and I can get the refund after May 23rd even the Amazon does not receive the return package (attached figures are the screenshots of our chat). But when I contacted them again these days, they said that it has been more than 30 days and they have no solution. Not only do they deny their previous commitments, but they also have a negative attitude and do not provide any help. What they said about making me wait until after May 23rd is a complete lie, delay, and waste of my time.What's even more outrageous is that after I contacted ***, *** told me that they thought the package had been lost and clearly told me that Amazon had the right to apply for a claim (attached text file), but Amazon refused any investigation and claim even they have an agreement with the ***.*** tracking number: 1zr7y0129010361206 Amazon order number: ORDER # ***-8601897-1373821 and ORDER # ***-0195430-5345823
Business Response
Date: 05/30/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned items from the Order ID: *******************.

I apologies for the inconvenience that you have experienced in this case.

A careful review of your account reflects that the correct information has already been provided.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

Our ************** hasn't yet received the package although the carrier has picked it up. You'll receive an update on the return once it's delivered and processed by our ***************

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************

I've checked and see that there is no return tracking update yet. Please contact the carrier team for further assistance.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/03/2023

Complaint: 20109333

I am rejecting this response because:
Amazon didn't address or even answer the two questions I asked along the way.
1. Why did two Amazon specialists tell me within 30 days that I can get my refund even if the lost item is not found. However, after 30 days, they refused to provide me with any help and solutions on the grounds that 30 days had passed (There are screenshots of the chat to prove this). How do you explain this blatant deception and irresponsibility?
2. ***'s agents has made it clear that Amazon can easily file a lost package claim with *** because Amazon is the direct person who pays for the shipping fee. Amazon, however, refuses to do anything to recover losses for consumers (There are screenshots of the chat to prove this too).
I hope Amazon can respond to these questions and evidence, rather than shirking responsibility.
Sincerely,

*************
Business Response
Date: 06/08/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned items from the Order ID: *******************.

I apologies for the inconvenience that you have experienced in this case.

A careful review of your account reflects that the correct information has already been provided.

We are unable to take any action on this order as there is no return tracking update yet. Please file a claim with the carrier team.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Business Response
Date: 06/11/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned items from the Order ID: *******************.

I apologies for the inconvenience that you have experienced in this case.

We are unable to file a lost package claim with UPS.

A careful review of your account reflects that the correct information has already been provided.

We are unable to take any action on this order as there is no return tracking update yet. Please file a claim with the carrier team.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/19/2023

Complaint: 20109333

I am rejecting this response because:
Hi,
Thanks for your reply! However, I recevied a totally different reply from *** regarding who can request a claim. They said only Amazon (who pay the delivery fee) can request the claim based on the agreement between *** and Amazon. Is there any chance to let ** conact the *** together so that we can be on the same page? I believe this could be a good way to make this problem more clear since you and *** have different statement.
Sincerely,

*************
Initial Complaint
Date:05/26/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date of Tuesday March 23 - Cost $203.00 - Guaranteed delivery May 25, 2023 Item was specifically purchased for my son's birthday on May 27th. The guaranteed delivery date was 2 days before. I did not receive the item and called on May 26th. Spoke to customer service who said item would now not be delivered until May 30th. I explained that this item was needed by the guaranteed delivery date due to being my son's birthday gift. Put me to Supervisor *****, who did not help either. When i ask to speak to her supervisor at first she told me that she did not have one. Then when i told her that i was making complaint she said she did have a boss, but would not disclose how she speaks to them and would not transfer me to them. This is not the first problem. Amazon recently withheld a credit from my card for 4 months. It was not until i threatened to file a report that it was recently returned. I explained that I needed this item or the money so that I could buy my son his birthday present. I was offered no such thing. The guaranteed delivery is very misleading if the company will not accept and responsibility or stand behind its offer. I know have an 8-year-old without his birthday present and was rudely brushed off. This is unethical and bad business practices to treat paying, trusting customers in such a way.
Business Response
Date: 05/30/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the status of your Order ID: ******************* CHAMPRO Triple-Play Youth Catcher's Set, Ages ****, Scarlet.

I apologize for the inconvenience that you have experienced in this case. I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

Upon checking I see that the Expected delivery for this item is Tuesday, May 30, 2023. Please wait till the estimated delivery date.

I've issued a $20.00 promotional certificate to your Amazon.com account for any inconvenience , which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:05/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My seller account was deactivated in error on Amazon. Amazon is completely inactive. They declined my documents and the appeal without any valid reasons. When they rejected my documents, I lost my money due to their negligence. I do not have any other accounts because it's prohibited. My account ******** was deactivated due to related to "SHOP UA MUKHA" seller account. The real owner of this seller account is ***********************. *********************** was my ex-business partner. But I stopped working with him a long time ago due to the threat of violating Amazon Policies on his part. I have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated association with *********************** in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same. Amazon is ruining my companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I started cooperation with *********************** on February 21, 2023 (see Partnership Agreement). On April 15, 2023 I notified *********************** about termination of our partnership (The Notice of Dissolution of Partnership is enclosed). *********************** and I conducted a partnership meeting where we signed and notarized all other documents to finally terminate our partnership (please, check Partnership Dissolution Agreement and Letter of Settlement Payments). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. Therefore, I request Amazon Support to review my Plan of Action, documents I attached, and reinstate my account.I kindly ask you to reactivate my seller account NoMobily.Best regards!
Business Response
Date: 05/31/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on May 31st 2023.

Thanks,
Amazon.com - Seller Performance
Customer Answer
Date: 06/06/2023

Complaint: 20109105

I am rejecting this response because: I provided the information and documents that Amazon required. Contract termination= Partnership Dissolution Agreement. It is the same document. I again attached it.
Amazon asked to submit any of the following documents:

1) Sales deed, Purchase agreement, Business transfer agreement - I did not sell my business and account.
2) Contract termination - I attached this document. It is named the "Partnership Dissolution Agreement." This document showed when we terminated our cooperation.
Amazon does not navigate documents and every time asks to send documents that I have already sent. I sent the following documents:
1) Partnership Agreement - my ex-business partner (the owner of the related account) and I created a partnership.
2) Notice of Dissolution of Partnership - I notified my ex-business partner (the owner of the related account) about the termination of our partnership.
3) Partnership Dissolution Agreement and Letter of Settlement Payments - my ex-business partner (the owner of the related account) and I conducted a partnership meeting where we signed and notarized all other documents to finally terminate our partnership.

I kindly ask you to reinstate my account because I am the owner of only one seller account NoMobily. The real owner of the ***** UA MUKHA" Amazon seller account is ***********************. He was my business partner from February 11, 2023, to April 19, 2023.
We did not have access to the accounts of each other. We did NOT work together before signing Partnership Agreement and after Partnership Dissolution Agreement. After I terminated my partnership with ***********************, I never communicated with him. I stopped working with *********************** due to violating Amazon policies on his part.
Sincerely,

**********************
Business Response
Date: 06/09/2023
We have decided to reinstate this account and an email was sent to them informing them of this decision on June 9, 2023.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:05/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 7th, 2023 I, *************************, purchased a **** Vanilla Gift Card in the amount of $40.00 from a Family Dollar Store located at ************************************************* ********** ** *****. This credit card's last 4 digits were ****. I went home to use the card on Amazon. I ordered "mini thins" in the amount of $35.00. I received my order number from Amazon that this order was processed and being shipped. My order # was 114-3369231-6449814. Several days later upon checking shipment details, I check my order and it was "cancelled" by Amazon. I call Amazon to inquire about my cancelled order. The Customer Representative verified this order and was not able to provide any details as to why the card was not valid. Amazon said to re-order. The problem is this card was only in the amount of $40. I destroyed the card. My order was cancelled by Amazon. I cannot re-order without all the credit card digits. Amazon has the credit card number in their system. **** won't reimburse me because I cannot provide a receipt from The Family Dollar store. Amazon has all the digits to this credit card. Nobody wants to help me and I am frustrated by Amazon for cancelling the order. They also have put my account on "hold" because of this dispute. Please help me BBB. A sad consumer, *************************
Business Response
Date: 06/08/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6/8/2023 confirming account reinstatement.

Sincerely,
Amazon
Customer Answer
Date: 06/08/2023

Complaint: 20108348

I am rejecting this response because: Amazon will not provide me with the ************ credit card
I entered into their system while trying to place an order they rejected 5 times. In order to get a replacement
gift card, **** requires me to provide the 16 digits which I do not have but Amazon does have these
numbers in their system. The card's last four digits were 9100. They have the ability to provide me
(the consumer) with this information and that is why I reject their easy response of how they put it
back into my account. I can't re-order without the full credit card number. Does anybody understand me ?

Sincerely,

*************************
Initial Complaint
Date:05/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon disabled my account and refuses to allow me access. I have attempted to resent my password only to receive the message that "unusual activity detected," although only attempting once. I have been hung up on, lied too and stolen from. Amazon refuses to provide me access to my PURCHASED books from at least 10 years. No one seems to be able to help me, I have been transferred on 7 separate calls to at least 15 people.
Business Response
Date: 05/29/2023
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you're unable to access your Amazon account.

I have escalated the issue with our account specialist and I see that your account access is restored now and you can now place the orders from your account.

If you still see any error popping up while logging, please send the screenshot of the error, will be happy to help.

We appreciate your patience and understanding, while our team work on this issue.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:05/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Complaint against Amazon - Unethical Deactivation of Selling Account Dear Sir/*****,I am writing to file a formal complaint against Amazon regarding the unethical deactivation of my selling account following a failed verification call. I believe that Amazon has acted unfairly and without proper consideration for my business by deactivating my account based on a single instance of failure during the verification process.Account ********************************** Seller Account ID: Bodega ********************** This text box won't allow for all the details I need to explain so instead I'm going to attach it as a simple text file.Thank you for your assistance in addressing this issue promptly.Sincerely,Bodega Prime
Business Response
Date: 05/30/2023
Hello Team,
Thank you for contacting us regarding the deactivation of the concerned seller account.

I was unable to locate any seller accounts associated with the email address from which the Seller has written,
[*******************]. For security reasons, please know that I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account. Please ensure that all future contacts are sent from the email address associated with the seller account.
Customer Answer
Date: 05/30/2023
My apologies for that.
The Amazon account is under ************************************************************************

Thank you for your efforts.

Business Response
Date: 06/06/2023
Seller failed IPI and the account does not fit a reinstatement. Seller has been notified about it.
Thanks!
Customer Answer
Date: 06/15/2023
The situation is still the same, my amazon account is still deactivated. When I spoke with Amazon, all they could say was one of my documents seemed fraudulent. I don't understand how because each document was sent to them as I received them. That includes bank statements from my bank, LLC documents from the government websites, and invoices from the vendor. I did not manipulate any of them, yet they can't tell me exactly what is wrong with any of the documents. It feels like they don't have a valid reason and are now holding my inventory. They're essentially stealing from me and this should not be allowed.
Initial Complaint
Date:05/26/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered things from Amazon on May 18, expected delivery on *****. I was told it was delivered on the 24th by Amazon. However, it was not. The tracking show it was delivered to just off I -84 in ********** area. I live in ********. When I contacted them, I was told they checked with the driver and it was delivered. My only option was to file a police report as the package stolen. I informed them it was not stolen but rather not even delivered to the correct state or time zone. I was then told that was all they could do and hung up on me. I was later sent a message from them telling me how to file a complaint. I was denied a refund.
Business Response
Date: 06/05/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you've haven't received your order #***-9011592-0960251.

Firstly, the information you received from our customer service team is correct. I've investigated with our shipping department and we've found that your package was delivered on Wednesday, May 24.

In this case, to proceed further we would request you to file a police report and contact ** back when the report is complete.

We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before 45 DAYS AFTER THE DELIVERY DATE and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/07/2023

Complaint: 20108257

I am rejecting this response because: the package was not delivered to the correct address despite what the carrier stated. The tracking does not even put the package in the right part of the country much less the right state or address (I live in ********, the package was last reported delivered somewhere in **********).
This is lack of regard for providing any service much less quality service.
Sincerely,

***********************

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