Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,392 total complaints in the last 3 years.
21,598 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 5th, I purchased an item and accidentally charged it to the wrong credit card. I reached out as soon as I realized this and asked for assistance with fixing the issue. I was told by the Amazon customer service reps to "just return the item". I tried to request a return shipping label from the seller with Amazon customer service's assistance. The seller would not provide free return shipping. Amazon customer service continued to say that they wanted to contact the seller again and again about the same request that the seller declined. They all kept saying if the seller doesn't give the label, they'll file an A-Z claim and I will get my money back. I reached out for about the 4th time and asked to speak to a supervisor, who said she can't help until I return it. Then, I "might" get the shipping charge covered-no guarantee. The item will cost almost what I paid for the item in shipping costs. The supervisor today said Amazon A-Z won't reimburse the shipping cost. The supervisors will not stand by their customer service team's repeated error in misinformation and refund the shipping cost. This all would have been avoided had the Amazon customer service person told me the correct info and helped me fix it rather than tell me to just return it. I love how they all say "don't worry" but really they have no ability to fix it or even give correct information. Doesn't say ANYWHERE what this company's return policy is on this item. Order # ***-8085396-3503466 I would like a refund of the return shipping cost or a refund of the item, whichever is easier. It has been going on for 3 weeks with missing funds from a joint checking acct while I'm trying to get a refund or fix this problem.
Business Response
Date: 05/31/2023
Hello ****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I completely understand that you have entered incorrect card while placing the Order and would like to return the item for a refund.

I'm sorry you had to pay for return shipping. since the seller didn't provide free return shipping to their address.

Please review below page for more information on seller return shipping charges.
************************************************************************************************************

If seller do not respond, you may file A to Z claim to request a refund from below link.
************************************************************************************

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 06/02/2023

Complaint: 20110831

I am rejecting this response because:
I have been told THIS EXACT SAME message over texts and phone calls to Amazon to ultimately be told by Supervisors that they can't help and the A to Z would NOT refund the shipping charges I would have to pay, which is almost the cost of the item!
Sincerely,

******************************* ***************************
Initial Complaint
Date:05/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered hair extensions (2 packages ) to be delivered Thursday , May 26th 2023. I received a notification saying my items were delivered to the mail room. However the driver did not submit a photo . I reached out to customer service who told me that they had believed someone stolen my package and would be contacting the driver after they transferred me to an escalation team who then tried to say that they dont think it was stolen just the driver submitted the item as delivered when it wasnt , however to tell someone their item was stolen then to say falsely delivered I was lied to . Even if my package was at the facility waiting to be shipped because thats what they tried to say after I questioned on why I was lied to about saying my package was delivered when it wasnt since they claimed it was in a warehouse . Spoke with a supervisor who had sent me replacement after admitting I was lied to . On May 27th, 2023 I received USED HAIR extensions as a replacement. USED HAIR THATS BEEN ON SOMEONES HEAD . Thats unacceptable and UNSANITARY and not to mention they she t the replacement in a ZIP LOCK BAG. I contacted Amazon again who could not give me a response or resolution whats so ever to explain why not just give me a refund instead of sending me used items. Now Im being told after I return the replacements. I have to wait ***** days for my money back. So Amazon will WITHHOLD your money without a product for you to have . Sounds like lack of accountability, lack of respect and safety for a consumer . Extremely dissatisfied. Ive been lied to more than once by Amazon within a 48 hour time span .
Business Response
Date: 05/29/2023
Hello *********,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you've experienced with both the orders you received.

To make things right, I've tried creating replacement for you, unfortunately our system is throwing error while creating request as the request already taken once.

Upon checking, I see that you have purchased the item from seller on our website. I suggest you to place the order which is sold and fulfilled by Amazon.

As informed by our customer service team we request you to return the item for full refund. You can select the gift card as refund option, which you will receive within ***** hours. Post which, you can place the order on our website.

We appreciate your patience and understanding here. Thank you for bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:05/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a balance on Amazon prime of $192.55. I sent the money as a gift card to my daughter. Instead of taking that balance, they took the funds from my account. I havent been able to get funds back. I cant get funds on my prime transfer to my account. I havent been able to get in contact with Amazon since the transaction!
Business Response
Date: 05/29/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a full refund has already been issued on Saturday, May 27, 2023 in the amount of $192.55. The refund usually shows up in 5 business days.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/30/2023

Complaint: 20110613

I am rejecting this response because: I did received one refund but you never refunded another $192.55 (that was on my Amazon balance) and now its gone! In total shouldve been a refunded $385.10 (so far only been refunded $192.55)!

Sincerely,

*************************
Business Response
Date: 06/03/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you would like to get refund for the gift card balance which you had on your account.

Unfortunately its not possible. I would request you to please let me know if you are referring to any other balance in your account apart from the information you can see using the link below:

You can view your balance and usage history in Your Account here:

*************************************************

The total gift card amount used till now is $175.41

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/07/2023

Complaint: 20110613

I am rejecting this response because: Amazon continues to not do their due diligence on investigating the funds Im due (which is $192.55)! They still havent communicated with me (through the phone) for I can better assist on providing detail info on my refund! I filed this complaint May 26th, and still no resolution! From this point on, I will into my legal rights to *** to receive my refund! I will also file a complaint with the **** as well as with my State Attorney!

Sincerely,

*************************
Initial Complaint
Date:05/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last year in October 2022 (October 25, 2022), I ordered a MacBook from Amazon. After buying that MacBook, when I used that for one day, I found the laptop's battery backup was terrible, so according to the Amazon return policy, I requested to return the product. Amazon gave men an option that *** would come and pick it up. *** picked up the laptop on 11/07/2022 and handed me the "Customer Receipt." After waiting almost three weeks, when I received no information regarding the return, I contacted Amazon customer service. I was told it'd take another week to get it processed and that Amazon had already received the laptop. So, I waited another two weeks and contacted Amazon again, and this time I was told that Amazon didn't receive the computer, and I have contacted *** for this. I instantly called *** after that and gave them the tracking number, and *** told me that Amazon has to contact them (***) to claim the lost item as *** and Amazon have some partnership. It's been over six months, and I still need to receive my refund, and there's still no clear response from Amazon. Every time I try to contact Amazon customer service, every representative has a different reply. Order Details:Product: 2022 Apple MacBook Air Laptop Total Amount: $1,211.10 Order Date: October 25, 2022 Order Number: 112-9603483-0654662 *** Return Tracking Number: 1ZY082792698013263
Business Response
Date: 05/29/2023
Hello Bhanupartap,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that when you contacted on Sunday, January 8, 2023, there was no scan from **** I would suggest you reach out to *** and escalate the issue further.

Unfortunately we are unable to take any action in this case.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ive had this amazon account for a few years, ive always used the same address for my purchases.however one time i wanted to use another address when purchasing a USB drive and after placing my order i was notified that my account had been locked for suspicious activity. i have over $160 in my Amazon Gift Balance that i would like to recover and be able to spend. when contacting support, i provide all questions asked, but to no prevail.
Business Response
Date: 06/08/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that your Amazon account is locked.

I apologize for the inconvenience that you have experienced in this case.

We have reviewed and unlocked your account. You should be able to sign in.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:05/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Amazon regarding the deactivation of my seller account and their refusal to pay back the funds that are rightfully mine. It has been a distressing experience, and I wanted to bring this matter to your attention and ask for help, in the hopes of finding a fair resolution.I started selling on Amazon in November of 2021 and on February 15, 2022, I received an email from them informing me that my account was deactivated due to Section 3 Violation of drop shipping, and that my funds in the amount of $44,240.76 would be held for up to 90 days.We first submitted an appeal on March 8, 2022 and multiple times after that. However, despite numerous attempts to get refunded the massive amount of money I spent on products that were successfully sold in my store, Amazon has blatantly refused to give my money back to me.October 27, ********************************************************** to schedule a video call for my virtual identity verification. We set it up on November 7, 2022 at 3:00 AM PST and the Amazon representative missed the scheduled call because they didn't change their clocks due to daylight savings time. It was very frustrating on my part since I had to wake up before 3am my local time to be on the call.We were able to reschedule and complete the video call for identity verification on November 14, 2022. On the same day, I sent the Disbursement Team the additional documents they requested (Articles of ************* **** Statements, etc.) which they confirmed as received on November 21, 2022. Yet despite all of these, Amazon still refused to release the funds that are rightfully mine. After repeated requests to release my money, they have been unresponsive and have shown no willingness to cooperate or resolve the matter. I have proof of all these interactions (and lack thereof on Amazon's part).It has now been 1 year and 3 months since my money was withheld. This situation has caused severe financial hardship for me and my business because they refused to release my money. The lack of communication and transparency from Amazon has not only harmed my business but has also extremely affected my mental health. I did not sell any illegal items and I did not break any law to deserve this kind of treatment. I take pride in everything I do as an honest, law-abiding individual.I also have proof that all of the items that I bought to ship out to Amazon buyers were shipped out in a timely manner, and any refunds to buyers were processed timely.I kindly request the Better Business Bureau to intervene in this matter and help get my money back from Amazon as soon as possible. I appreciate your attention to this matter and hope for a prompt resolution. I trust that the Better Business Bureau will diligently investigate this complaint and take appropriate action to rectify the situation. I understand if Amazon wants to shut a storefront down, but refusing to give back the money I earned fair and square is just completely wrong.Thank you for your time and consideration.
Business Response
Date: 06/01/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-6-12.
Merchant Credit Team Amazon.com
Customer Answer
Date: 06/08/2023

Complaint: 20110223

I am rejecting this response because:
I do not accept this explanation and decision to withhold the funds that are rightfully mine. While I understand their position in protecting customers and ensuring a safe selling environment, it is disheartening that they have not provided any specific details or evidence to support their decision.

My seller account was originally deactivated due to violation of Section 3 which is their Dropshipping Policy. Because of my lack of knowledge and experience selling on Amazon, I acknowledge that I did not realize that by sourcing products from a retail store, I was violating their policy. Nevertheless, as soon as we were notified about the violation for dropshipping, we corrected the issue right away. Still, my account was suspended without the chance to rectify with reasons that are completely untrue. I stand firm that I have never engaged in any prohibited, deceptive, abusive, or illegal activity both in Amazon and in my personal life.

Amazon refusing to release my funds amounting to $44,240.76 is causing me extreme financial and mental stress. This is a huge sum of money that came out of my pocket to purchase the products that were ordered by customers. It absolutely doesnt make any sense that Amazon is withholding my funds when all orders on my store were fulfilled and all customers who requested for a refund were refunded.

If Amazon does not want to reactivate my seller account, thats totally fine. But to refuse to give me back the money that is rightfully mine is just downright stealing and completely illegal.

I need Amazon to release this money ASAP. If not, I will be forced to hire a lawyer and pursue this case to the full extent of the law.

Sincerely,

***************************
Business Response
Date: 06/22/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-12-6.
Seller performance team Amazon.com
Business Response
Date: 06/28/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022/06/12.
Seller performance team Amazon.com
Business Response
Date: 07/05/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
Sincerely,
Seller Performance Team.
Business Response
Date: 07/14/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-12-06.
Business Response
Date: 07/21/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 12/06/2022 and 07/14/2023.
Business Response
Date: 08/12/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 12/06/2022.

Regards,
Amazon
Business Response
Date: 08/19/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 12/06/2022.

Regards,
Amazon
Business Response
Date: 08/26/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 12/06/2022.

Regards,
Amazon
Business Response
Date: 08/29/2023
Hello,

We are in receipt of the latest correspondence related to Complaint ********. We have looked into ********************** claims and, after careful consideration, concluded that the actions taken with respect to his account were correct and taken in accordance with the Amazon Services Business Solutions Agreement (BSA), which serves as the agreement between Amazon and this seller, and Amazons Funds withholding policy

For more information on Amazons our "Funds withholding policy", please visit: ****************************************************************************************** . For more information on the **** please visit: *****************************************************************
Sincerely,
Seller Performance Team.
Initial Complaint
Date:05/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I desperately need help with a dispute with Amazon. I placed an order for two items on Dec. 29, 2022. They told me the items would be delivered on Jan. 5 & Jan. 9, 2023. I called Amazon on Jan. 9 stating that I had not received either of my items. The customer service rep told me to wait more days for the item to show up. I called everyday for a week, but never received anything. Then they told me that they "lost" my delivery. They said I must wait for it to show up. I waited one month longer and called back. The representative told me again to wait longer. I called back the next month. I was told to wait longer. I have documented the calls, I have the tracking number they provided me, and now they are refusing to refund me, and will not attempt to reship my items. They claim I have waited too long (past 90 days), when I did exactly what they told me to do. I am very upset. I want either a refund or the original items I ordered. I have proof to document my phone calls and attempts for help, but they refuse to reship nor refund.I have also contacted ***** and they said that I would have to get help from Amazon as **** never received or scanned the items.Can you please help me get a refund, or the original items I ordered? I live on a small income, and I am also disabled. This amount of money ($507.73) is tremendous and not something I can do without. I feel they are taking advantage of me. I don't know what else to do.Amazon order number: 113-2954588-6557067 Date ordered: Dec. 29, 2022 Items ordered: (1) eufy RoboVac L35 Hybrid+ Robot Vaccum and Mop $449.99, (1) Apple Air Tag $29.00 **** tracking number provided by Amazon: ********************** Affirm payment service was used to make the purchase at Amazon. Affirm balance after interest was added is $789.20 for the two Amazon items. Affirm is threatning to damage my credit due to non-payment for items that were never received.********************************************, ** ***** ************
Business Response
Date: 06/06/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from Order No: 113-2954588-6557067
It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you.

I am sorry but I am unable to issue a refund or replacement for Order. Due to the age of the order, I can no longer track the items. I would recommend contacting the carrier to see if they can offer you any assistance.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My orders of glass vials arrived with missing quantity, and the amount I did received came shattered and broken. So there were shards of broken glass and it sliced up my hand. Amazon told me to pack up the shards of broken glass to return it for a refund. The shipping courier employees refuse to handle it and accept the return to be shipped back because even they find it dangerous to handle the broken glass and blood, but according to Amazon, it's totally reasonable for Amazon to continue demanding that I handle the shards of broken glass and pack it up. How am I suppose to return it when even the shipping courier and returns center employees refuse to accept it? I sent in photo evidence of the shards of glass and my sliced up hand, but they still want me to return it. I've told them it will slice up my hand even more but they insist.They also ask for photo evidence that I have already submitted, and now they're asking me to take more photos and handle the shards of broken glass once again. Each customer agent I speak to tell me to take more and more photos, and when I told them I don't want to handle the shards of broken glass for more photos because it's already sliced of my hand, they continue to demand for more photos.
Business Response
Date: 05/30/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the damaged item Mini Spray Bottles 70PCS 10ML Clear Glass Perfume Bottles Refillable Fine Mist Spray Bottles.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that the refund of $19.55 has been issued to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:05/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon lists the movie Turbo Cola on its search results as being available to rent from $3.99 (see the attached screenshot). But when you click on the movie, the rental cost is actually $4.99, surprise, surprise. (I wasn't able for some reason to make a screenshot of this page; the link is ****************************************************************************************************************************************************************************.) This discrepancy seems to me to be intentionally misleading.
Business Response
Date: 06/02/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with ** regarding rental cost of movie Turbo Cola.

In order to rent Turbo Cola for the shown "From $3.99" on the search results, click "More Purchase Options" once in the detail page.

The standard definition (SD) version is $3.99 to rent, where as the high definition (HD) version is $4.99.

I hope this helps.

Thanks for choosing Amazon.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/06/2023
Complaint: 20110015

I am rejecting this response because:
I wrote the reply below, though I don't see it in the communication history of my complaint.

Sincerely,

*********************************

Thank you for your reply. This is an example of subtly deceptive presentation. When you get to the movie page (***************************************************************************************************************************************************************************************************************), there is no option for $3.99 listed. It is only if you click on "Other Purchase Options" that you see the option for **. It would not occur to me to click on "Other Purchase Options" since I was trying to rent the video. In other words, Amazon shows only the higher-priced option, unless the customer happens to think to explore further. Why isn't the ** option listed on the movie webpage?

I insist on Amazon refunding me $1.00 and changing its practice of how it lists movies like this. Thank you.

Sincerely,

********
Initial Complaint
Date:05/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid ****** for a phone Amazon then canceled my order due to having 0 on hand to sell they then took another ***** causing my account to go in the red where it's been for the last 5 days my bank Varo blames Amazon and Amazon "who should have never taken my money for a item that they don't have to sell " blames Varo. Fact is Amazon took the money and they are refusing to give it back.
Business Response
Date: 05/30/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the cancelled order Samsung Galaxy Note 10, 256GB, Aura Black - for AT&T (Renewed).

I apologize for the inconvenience that you have experienced in this case.

I've verified that your order has been canceled and you have not been charged.

When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

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