Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,392 total complaints in the last 3 years.
21,598 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a regular Amazon shopping where I spend thousands and thousands dollars buying stuff from Amazon, unfortunately recently purchased two items and shipped back because of below reasons.1- Maui *** Glasses, the original packing was open and item seemed to be replaced before shipping I received item with original packaging and different product inside the box.2. The robot vacuum my wife purchased was knocked off brand, we decided not to keep it.I shipped these two items using *** on 23rd on of may, I reached out to Amazon for resolution and the agent (***) said unfortunately cant do anything as they wait for their investigation team go through items, 1. Why would Amazon extort money like this from customers, 2. They shipped me the item with original packaging and replaced item inside packaging. Imagine they do hold ****** paying customer an average $200 its free ********* dollars for Amazon that they can circulate and make profit off of.Its a very unpleasant experience Ive had with Amazon and I have been a customer for years.
Business Response
Date: 06/08/2023
Hello Zia,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you didn't receive refund on your Order.

Rest assured, I can confirm the return is now complete and refund has been processed on Sunday, May 28, 2023 at 1:56 AM (PDT) for Order ending with ******* for the amount $116.28 to original payment method.

For Order ending with ******* refunded on Wednesday, June 7, 2023 at 12:44 AM (PDT) $353.29 to your Original payment method.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************
**********************************************************************************

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was logged out of my Amazon account and no longer have access. It states my account was closed due to misuse of services yet no one can explain what misuse of services are. I have spent a lot of money with Amazon through the years and this is how they treat a customer. Very disappointing!
Business Response
Date: 06/08/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 9 June, 2023 confirming account reinstatement.

Sincerely,

*****
Amazon.com
Initial Complaint
Date:05/26/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item today from Amazon in the morning that was same day delivery. Two hours later (before it had left the warehouse) I canclled the order and contacted Amazon Support via their chat system. I spoke to an agent, they said at the time they couldn't do anything but submitted a stop delivery notice and put a refuse delivery on the package to attempt to stop it.They provided Amazon Logistics # and said to call if it shows shipped. I called when it did, they said they couldn't help unless it said out for delivery, again stating they have added a refuse delivery notice.Called when it went out for delivery, again, they couldn't do anything but they submitted a don't deliver and refuse delivery and like the others said, if they attempt to deliver tell the driver you refuse it and they'd return it.Driver shows up, tell them I refuse and they said they can't return it because they are a third party company on behalf of Amazon. They attempted to contact Amazon but no one answered or returned his call.Called amazon again, spoke to 4 more agents who kept transferring me around and at the end of the day they informed me they can't come pick it up, they can't setup a pick up with *** or Intelcom and I would have to take the package to a drop off location.I have a fractured leg and currently on crutches and unable to walk or go anywhere that isn't a doctors appointment or to the hospital. The product was $700 so untill I can walk, I am out of $700 because of Amazon's day long screw-*** and lies.
Business Response
Date: 05/30/2023
Hello ****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I can completely understand the inconvenience caused as the item has been delivered.

Upon reviewing your Order I can confirm that we can create a return label to return the item at *** drop off or at CanadaPost as we do not have an option to pick the item.

I agree it isn't possible for you to return it but I request you to please arrange someone to return the item if possible.
Return Window: June 25, 2023 (26 days left) as it's the high value item we still require the item back to process a refund on the Order.

We request your patience and understanding in this.
Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/26/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hey,My funds are on hold due to an open dispute of intellectual property complain which Is now resolved u request you to please release my ******************************* Amazon account email
Business Response
Date: 05/30/2023
Hello,

After our investigation, we determined that you have an unavailable balance due to a legal reserve regarding a temporary restraining order (TRO).

You must contact the Rights Owner directly to settle the dispute.

Contact Info:
*****************
Case 23-cv-02522
If you resolve this matter with the rights owner, please advise them to contact ** to withdraw their complaint.
The Payments or the Seller Partner Support teams cannot remove, override, or assist you with this legal reserve.
Initial Complaint
Date:05/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon locked our account. At first they said it was due to having two locations associated with the account, so we had to upload utility receipts for both locations. Then they said it was related to a gift card purchase, and I had to upload a receipt for proof of purchase which I did. Now they will not respond back to ** and it has been almost two months. Because they have locked out account, we no longer have access to all the movies we purchased through Amazon prime and the books purchased through audible which has nothing to do with any recent transactions. They also wont tell ** what happened or why they have locked it to begin with, and cancelled items purchased with a valid gift card and did not provide a refund. I am looking to get our account restored and all of the purchased we have made over the years back as well.
Business Response
Date: 05/29/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you are unable to access your Amazon account.

Upon checking, I can confirm that your account is open and "Active". If you are unable to login into your account, I've requested a password reset on your behalf.

You should receive an e-mail from ** with instructions for resetting your password shortly. If you don't receive this e-mail, please check your junk mail folder.

Hope this helps. If the issue still persists, please write back to ** with screenshot of the error you're seeing while logging in.

We appreciate your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 05/30/2023

Complaint: 20111242

I am rejecting this response because: this is inaccurate. My husband and I had the account together- under his email *********************
I attempted the instructions to reset the password and it still shows the account as locked. There Amazon has all of our purchased movies through prime, all of our audible audio books, and the valid gift card credit that they are no longer giving ** access too.

Sincerely,

*************************
Business Response
Date: 06/13/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 05/01/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 06/13/2023

Complaint: 20111242

I am rejecting this response because: I purchased a valid Amazon gift card. I submitted the receipt for the valid gift card. The gift card was then used to purchase items. Why would Amazon sell gift cards to then not allow customers to use them on Amazon? Amazon cancelled my orders, stole the gift card balance, and locked ** out of previously purchased books and movies. Minimally I would like the books and movies returned to ** as those were purchased before the use of any gift card. Furthermore, I would like Amazon to restore our account and we will no longer (ever!) purchase another Amazon gift card.
The account closing was fraudulent, and no terms of use were ever violated. Amazon is scamming their loyal customers, and something needs to be done about this.
In addition, they did email on 5-1 about wanting to close our account without giving us any indication of what we violated. After that, I spoke with multiple customer ******************** reps who also believed it was an error and had us upload additional items. There is email evidence of this! It feels as though Amazon does not take the time to speak with their customers or actually resolve issues. We still to this day have no idea what was even triggered in the account, but why wouldnt they issue a warning before closing the account due to using a purchased Amazon gift card. Amazon essentially stole $150 from ** through valid gift card purchases. Then the additional amount of all the movie and books we had purchased.

Sincerely,

*************************
Initial Complaint
Date:05/26/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon was supposed to deliver a package on 5/25/23, but their driver didn't deliver it. I contacted them on 5/26/23 (today) to make sure they delivered it today. The agent told me they escalated it and it would definitely arrive today. But they didn't. Instead, the escalation delayed it by a day. A driver came and delivered other packages due yesterday that had not been escalated. He told me the supervisor nearly handed him the other package, and then held it back -- even though other packages were being delivered today! I then contacted Amazon again about this, and they told me now that the package was lost in transit! They said I could get a replacement or a refund, and I said, given that this was due to their incompetent driver, and then supervisor, and the customer service agent lying to me, and since I had spent over an hour trying to rectify this, I wanted both. They refused. Given that I spend around considerable money at Amazon, I am appalled they are comfortable treating me in such a way. I want a replacement and a refund. Order # ***-9997464-0702602 , Order # ***-3339698-2407402 , Order # ***-1087104-3694646.
Business Response
Date: 05/29/2023
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you've experienced with order you placed from Amazon.com.

Upon checking, I can confirm that all of your three orders delivered on Saturday, May 27. Hope you have received your packages.

We appreciate you bringing this to our attention. Concerning your feedback about the deliveries, I've forwarded to the appropriate teams internally for their review. I'm sure our Internal Transportation Team will look into this instance and will try to rectify these errors.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 05/30/2023

Complaint: 20111175

I am rejecting this response because:
I contact this Amazon representative, to inform her that I was promised a refund on these items, but because they had ended the chat, was not able to access it. So, another instance of them not doing what they promised.
Once I have the full refund, and a recognition that their way of performing **************** is just as problematic as their transportation issues, then I will be more satisfied.
This is what I received from the supervisor I chatted with, who told me not to email, but to chat. But chatting didn't get me to an agent, just to their computer.
5/26/23 5:26 PM
Hello ***

This is **** from ********************* at Amazon. It's been a pleasure to assist you today.

Since your orders 114-9997464-0702602, 111-1087104-3694646, 114-3339698-2407402 were no yet delivered as was promissed once you receive them please contact us back to issue a returnless refund for each one.

I appreciate your patience on this matter.

We look forward to seeing you again soon.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,
**********

Sincerely,

*********************
Business Response
Date: 06/02/2023
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us.

I'm sorry for any miscommunication you received from our customer service team.

As informed, since the products are delivered to you, unfortunately we will not be able to honor any replacement/refund at this time.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,

Sandhya,
Amazon.com
*****************************
Customer Answer
Date: 06/02/2023

Complaint: 20111175

I am rejecting this response because:
As I pointed out to Amazon, who sent me their response to you: this latest message contradicts the promise I received from ****, a customer service supervisor. So along with not getting the package on time, delaying it an extra day when I called in to make sure it arriving that day, with assurance it would be arriving, and customer service ultimately saying they would refund me after I received it by returning to the chat, which was not possible, now this customer service agent is not even honoring the promise they already made me! Thus every time I contact customer service, even through the ********************, I end up getting LESS satisfaction. This is how they treat a customer who spends hundreds of dollars a month with them. Amazon is great until they mess up, and then they are increasingly awful.

Here's the response I received from the supervisor assuring me of a refund, which the bbb rep, even though aware of this, insists it's not going to happen:

Hello ***

This is **** from ********************* at Amazon. It's been a pleasure to assist you today.

Since your orders 114-9997464-0702602, 111-1087104-3694646, 114-3339698-2407402 were no yet delivered as was promissed once you receive them please contact us back to issue a returnless refund for each one.

I appreciate your patience on this matter.

We look forward to seeing you again soon.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,
**********

Sincerely,

*********************
Initial Complaint
Date:05/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Netgear Nighthawk Pro Gaming Router XR1000 from Amazon.com on 3/15/23 using an Amazon payment installment plan with my debit card. Total order was $258.75. Initial installment that was due at time of purchase was $62.17 and the other installments were $49.15. I paid the initial installment when it was ordered, then paid 1 installment of $49.15 on due date. $111.32 out of my checking account. I returned the item due to usability with my new ISP. Nothing was wrong with router. So I started the return process on 4/18/23 and received the Return Complete email on 4/25/23 stating the refund of $62.17 and $49.15 would be refunded back to my debit card without 3-5 business days. The remaining balance would be canceled due to returning item. A week later I contacted Amazon support through Chat asking about my refund and they said my refund was processed on 4/25/23 and to contact my bank if it doesnt appear. A few days later I contacted my bank Truist to confirm the refund and was told that there wasnt any refund being processed. I contacted Amazon through chat again and was sent to a billing team member who told me the bank had declined the refund and to contact them. The next day, I contacted ****** again and asked if there was a problem and they said No problem on their end or with my account. Chatted with ********************** again and the billing agent resubmitted a refund form for the $111.32 to be refunded to my Amazon account balance within 48 hours. I have done that exact process 3 different times after each of the 48 hours were up and have still not received the refund. All Ive been told is the resubmission has been filled out and escalated 3 different times and I would be contacted by Amazon about the refund. This has been going on for almost a month now and I would just like my refund.
Business Response
Date: 05/29/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you have received partial refund on order #***-9957340-7225052.

Upon checking, I can confirm that complete refund of $258.75, processed to you original payment method on Tuesday, April 25, 2023 at 3:49 AM (PDT). You should be receiving the refund by now.

You can also confirm the same details through your Amazon account. If you don't see the refund posted to your account, please contact your issuing bank.

We appreciate your patience and understanding.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/03/2023

Complaint: 20111136

I am rejecting this response because: I havent received a refund at all. I never received a partial refund. Of the $258, I will only get $111.32 due to making two installment payments of $69.17 and $49.15. The rest of the balance was canceled the second I started the return. After numerous calls with my bank Truist and have confirmed everytime that there was no error on my end, there was never a refund that tried to process back to my debit card.
Ive attached the bank statement from the entire day of May 25 when they said my refund was processed and youll see there was no Amazon credit of any amount.

Sincerely,

***********************
Initial Complaint
Date:05/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For Order# ***-7115635-1645828, I returned the item and was issued a refund but I do not see the courtesy credit back on my account.
Business Response
Date: 05/31/2023
Hello ****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your account and see that we received your return and refunded the amount originally charged to your credit card $11.00 and $11.98 to Gift card balance.

You do not receive a refund for any promotional discounts or coupons that were applied to an order. I'm sorry for any misunderstanding.

You may review Amazon.com Promotional Terms & Conditions here
************************************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account has been locked, I have contacted the Amazon service for many times, but no result has been given, let alone the reason. There is $500 in my account, and there is no difference in this robbery. I have provided the account billing address, phone number, name and information, but still do not unseal it, I am very angry I have asked the customer service for countless times, but the answer is always waiting. It has been a month, but the account is still locked, my amazon account *****************
Business Response
Date: 05/29/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

Our account specialists have investigated the issue and have decided not to reinstate the account. For privacy reasons, we are unable to share any other information in this case.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 different IPads and ***** Airpods from Amazon that were returned within the time allowed. I have not received credit for any of these 3 products and I am still being charged monthly on my Amazon card and for the ***** care as well, My son and I have been trying since December to resolve this issue and have repeatedly been told it would be credited but it never happens. I have emails from ************************,***, *****, *******, ****, ******, ********, *******, ************************ and numerous sent from account specialist. 1st Ipad- purchased Nov, 26, 2022 for $849.+tax order # ***-9794011-6916204 2nd Ipad purchased Dec.13, 2022 for ****** +tax order #***-4393***-1144208 ***** airpods purchased Nov. 26th, 2022 for 361.62+tax order #***-1946867-4101802 we have tried exhaustedly to get my money back with no credit being issued. All 3 items were picked up from my house by **** which can be confirmed by *** employee and tracking #s, there are even emails stating the receipt of the items This has been an EXHAUSTING process during which I have had medical issues that prevented me from trying again. I have *** tracking numbers the first attempt was to wrong address( my neighbor- bc she would be home to sign for delivery, so they went to her house for first attmpt to pick up- then we called and told then to p/u from our address - 1Z1V17R52620909014 AND 1Z1V17R52620910146 FROM my home- 12/30 1Z 1V1 7R5 26 **** **** 1/28/23 1Z 1V1 7R5 26 **** **** and 1/30/23 1Z 1V1 7R5 26 **** ****
Business Response
Date: 05/29/2023
Hello ********,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you haven't received refund for your returns.

Upon investigating with order #***-4393113-1144208 (Item: 2021 Apple 10.2-inch iPad (Wi-Fi, 64GB) - Silver), our carrier team has received different item in used/damaged condition. Which is the reason why, you haven't received refund for the item.

Also, I have tried checking with the tracking ID's you have provided, unfortunately we're unable to locate any return details in our records. Based on results of investigation, we're unable to honor any refunds at this time.

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/08/2023

Complaint: 20110930

I am rejecting the Amazon response.
1. There are tracking numbers showing returns received that ******* said that she could not find. I Cannot go back and get the return information for the AirPods but Amazon should have that info

2. There are two separate emails saying that you received an iPad. There were only two iPads purchased at that time,both of them purchase through you. If *** mixed up the tags thats not my fault and you have acknowledged receipt of an iPad that needs to be credited immediately

3. ******* does not acknowledge the 15+ emails responding to my son and myself trying to get this situation resolved , being promised repeatedly that things would be taken care of and credits would be issued that never were. ******* dismisses the 20+ hours spent on the phone and corresponding with Amazon. The lack of customer service is incompetent.

I have witnesses to the whole process including pick up from ***.

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