Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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  1 Centerpoint Blvd New Castle, DE 19720-4172

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  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***/*****,I'm seeking help regarding the recent termination of my Kindle Direct Publishing (***) account. As a diligent publisher who has sold over ****** books on the platform, this abrupt termination has caused significant distress.My account termination was related to book categories assigned to my Low Content Books. When I identified a potential issue, I acted to comply with ***'s rules, also seeking help from *** Support Team's ******************************Unfortunately, my account was suspended during this process due to the book categories of one book. The new categories were added as per my directives, but the old ones were not removed - an action that was within **************** purview. It's disconcerting that my account termination was due to this oversight by a *** representative.*** currently owes me $35,000 in royalties, a substantial amount that is integral to my livelihood. The lack of assistance from *** post-termination, despite my attempts to rectify the situation, has compounded this ordeal.I request your intervention to review my case and reinstate my *** account. I remain fully committed to adhering to ***'s guidelines and will diligently work with the *** support team to ensure compliance moving forward. My case number is #********.Thank you in advance. I look forward to a resolution that reinstates the spirit of trust and cooperation between *** and its publishers.Best regards,***************************

  Business Response

  Date: 06/10/2023

  On 4/25, Amazon content review team reached out to ****************** to confirm that his *** account was terminated due to repeated violation of content guidelines which caused misleading customer experience. On 6/9, the Executive Customer Relations team re-evaluated the case and confirmed the uphold on the decision. ****************** was also informed that we will not be reinstating the *** account.

• Initial Complaint

  Date:05/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15th 2023, I ordered a pair of Monroe Air Shocks from Amazon.On May 15th, Amazon withdrew $36.53 for the shocks.On May 17th, the package was picked up and arrived at the ******** Amazon facility at 8pm.On May 18th, the package left the ******** facility at 12:59am arriving at the ***** facility at 3:34am.The package left the ***** facility at 4:43am for delivery.And this is where it gets interesting.My address is less than 13 miles from *****.On May 18th, at 3pm the package has been marked as "Package Delayed in transit"At 7pm the tracking was updated to "Delayed in Transit."On May 20th, I contacted Amazon at 4:40pm. and I was told that the package is still on the way, it has been delayed in transit and If it is not there by tomorrow, I should call back.I felt like I was just getting the run around.I did not understand how a package that was just up the road from me delayed.On May 21st, at 3:31pm I contacted Amazon.After being transferred around to 3 different representatives, I was Connected to *************** told me that the package was delayed in transit and may still be delivered.And there is nothing he can do!After 21 minutes on the phone with the representatives, I was told, i could not be shipped replacements.I was told I would receive a refund, if the package doesn't arrive.But Never received a refund.Probably because Amazon claims they are still out for delivery but lost in transit.Immediately after I hung up the phone with Amazon, I received and form email thanking me for calling and helping resolve this issue.And a second email from Amazon, canceling my account.I just want my Money back. Amazon took money from my account, for a product that they lost and refuse to re-ship.I did not receive my product, I should get a refund.

  Business Response

  Date: 05/29/2023

  Hello *****************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the Order ID: ******************* delivery issues. 
  
  I apologize for the inconvenience that you've experienced in this case. 
  
  As requested, I've initiated refund for this order to the original payment method. 
  
  Refund should be credited within 3 to 5 business days. 
  
  Also, I'll surely take this as a feedback from you regarding the order delivery and will ensure that this is not repeated. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

• Initial Complaint

  Date:05/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon promised to provide a full refund for the payment of the shipping and packaging for the return of the item noted below. This was an item shipped and sold by Amazon. I had to pay for return shipping and packaging via **** I should NOT have had to do that. I am an Amazon Prime member. *** should have been able to use the label that Amazon provided. But, due to the size of the return and that it had large batteries in it (which they considered a hazard) I had to use *** specific packaging and labels. I called Amazon while this was happening and was told to just pay what *** was asking me for and that my credit card would be reimbursed.I am seeing a full 100% refund in the amount of $111.01 to my credit card. Amazon is now trying to give me a gift card instead. I do NOT want a gift card!!! I want my money back to my credit card as promised. Proof of Amazons promise and receipts are attached. Please refund my Capitol One credit card ending in 3488.Returned Item: Greenworks 80V 16 inch Brushless String Trimmer, 2.0 Ah *************** Charger (Included), ST80L210

  Business Response

  Date: 05/29/2023

  Hello ***************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the return refund for the Order ID: *******************. 
  
  Upon checking, I see that the previous customer support representative has already processed $112 gift card balance to your account for the return. 
  
  You can view your balance and usage history in Your Account here:
  
  *************************************************
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

  Customer Answer

  Date: 05/30/2023

   
  Complaint: 20112345
  
  I am rejecting this response because:
  I told Amazon that I did NOT want a gift card. They proceeded without my permission. I paid the charges via my credit card and I was told that I would be refunded to my credit card. I will not be satisfied until my original payment method is refunded. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/02/2023

  Hello ***********;*******,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I completely understand your concern *************
  
  However, as the part of refunded gift card balance is already used to place a new order, we'll not be able to unreedem the balance and process to the original payment method.
  
  If there was any option from our end, we would have surely got it done for you.

  Arun
  Amazon.com

  Customer Answer

  Date: 06/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently opened this account to purchase a headphone. It was taking a while before it was shipped out and during that period I cancelled that order as I feel I might opt to get a earphones instead. Once I placed an new order for the earphones, within few hours Amazon sent me an email saying account is closed. I tried appealing but they insisted this account will be closed. They said that I have been requesting countless refunds through this account. Help me understand this. I only ordered 1 item but eventually cancel it. So there could only be 1 item for refund. How is that countless?? I hope they could reinstate my account as this allegation is false and untrue. Now they close my account and seem to not respond when I ask about the refund. How can any business conduct such fraudulent activity??Amazon, please reinstate my account and refund my canceled order. My account is: *********************

  Business Response

  Date: 06/09/2023

  Hello,
  
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 9th June 2023.
  
  Sincerely,
  
  ********
  Amazon.com

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered on May 23, 2023 Order# ***-6806599-8929034 NVIDIA - GeForce RTX **** 16GB GDDR6X Graphics Card Sold by: The ******* Store Grand Total:$1,000.00 Amazon has allowed this seller to commit fraud despite users continually getting scammed, and Amazon even goes as far as negating people's negative feedback on the seller - enabling him to continue to commit fraud. I have contacted amazon support at least 10 times and the refuse to do anything about this. I thought amazon was a trusted marketplace but over the years it has degraded into this. I have been a customer for almost a decade on ******************** and it's sad to see what the marketplace has become. See the attached pdf for the sellers feedback being negated.

  Business Response

  Date: 05/29/2023

  Hello *************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the Order ID: ******************* delivery and seller issues. 
  
  I apologize for the inconvenience that he has experienced in this case. 
  
  Upon checking, I see that the estimated delivery date for this order is Wednesday, May 31, 2023. 
  
  I would request you to wait for the order delivery. 
  
  Also, I would like to inform you that unfortunately we'll not be able to take any action from our end on the seller fulfilled order. 
  
  However, I can contact the seller and get the order update. 
  
  Regarding the seller reviews and feedback, I've escalated this issue to the appropriate team for further review and action accordingly. 
  
  Please feel free to contact us directly by replying to bbbamazon.com if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  *****************************

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon .com closed my account on Thurs may ********* , and there are outstanding money's owed to me and I still have a return to return bit acct doesn't exist

  Business Response

  Date: 06/08/2023

  Hello,
  
  Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business,we do not provide details on our investigation methods.
  
  Sincerely,
  
  Amazon.com

• Initial Complaint

  Date:05/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i returned 4 pkgs on **** and was told they were all being processed, as I call on 5/26 I was told the only refund i didn't receive was being refunded, then as I call on 5/27 to see why the refund wasn't refunded I am told by a supervisor name ***** that Amazon has mixed my item with another customer order and there is nothing that I can do about it, and now Amazon is blaming me for their mistake, which now has me looking as if I sent the wrong item back but in reality just like the supervisor ***** said there is nothing I can do about it she/he said they make those mistakes all the time and the customer has to pay for it nothing I can do, which really upset me cause after they made the statement he/she hung up on me...now they are investigating something that I was told was being refunded on 5/26 along with an email....and if you guys are going to mix my pkg up with someone else pkg then blame me that is not good... if you guys are going to continue to make these mistakes then i am going to escalate this to the ftc....

  Business Response

  Date: 05/29/2023

  Hello *******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I would request you to please help me with the order numbers so that I can help you further.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

  Customer Answer

  Date: 05/30/2023

  ORDER # 113-8722599-1330606   first sent me a confirmation on May 26 at 2:53 pm stating my ***** would be back on my account in 3 days....and said I would be refunded three days later then ** told to wait ***** days then the last agent thought I had already gone 60 days then he says it's too late to be refunded, I'm glad It hasn't been 60 days or I would have been a very unhappy camper. I am upset now about the treatment that I have received. That's why I needed to contact you to see what was going on because I returned the correct product, they obviously mixed it up or they have made some type of mistake that has caused a glitch in their system. This has been a challenge to get some help for this situation...cause once one person puts something positive in the system they will ignore that and give all of their energy towards the negative, it has been a challenge getting anyone to even look at the May 26 2:53 email that was sent to me from a supervisor. This issue is not being resolved i dont want to get the ftc involved but for amazon to give me 3 different answers, and for them tor them to think i had already went 60 days and they deny it what kind of lies does amazon teach their employees that is worthy to gain some national attention.....ORDER # 113-8722599-1330606

  Business Response

  Date: 06/02/2023

  Hello *******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've checked and see that your order is now refunded on June 1, 2023 in the amount of $62.53. You should see the refund already credited in your gift card balance. 
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon wrongfully locked my account out of nowhere one day back in April of 2023, with no explanation, when I had about $300 in gift card balance on my Amazon account as well. I have attempted to give evidence enough from what I have, like photos of gift card codes that I have redeemed or a prepaid card billing history that I have spent on buying a gift card and they keep deeming it as insufficient when it is what they asked for. I have tried to get in contact but customer service has failed to do so multiple times. I just at least want my account and money rightfully back because I dont understand why it is locked when I did what I was asked to do, it is unfair and unjust to be banned with no explanation as well.

  Business Response

  Date: 06/08/2023

  Hello,
  We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6/8/23 confirming account reinstatement.

• Initial Complaint

  Date:05/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am *******************************, and I started a Seller account on Amazon in November 2021. I had only been operating and selling on the Amazon Marketplace for around six (6) months prior to Amazon deactivating my account on May 5, 2022. I want to give your office an overview of my account status so that you can better understand my complaint and potentially help me in my negotiations with Amazon to have my selling account reactivated. In our company, we use a drop shipping business model. According to Amazon policies and guidelines, we need to make sure that we are identified as the seller of record for all the products that we are selling. Unfortunately, because we did not have an agreement with the brand owner in our most recent transaction, our supplier did not attach our trademark, which led to ** giving the customer inaccurate information and violating the Seller Code of Conduct and Drop Shipping policy.In an effort to get my selling account activated and for the benefit of the operations of our company, we are proactively sending out appeals. I, along with my staff, can confirm that since the start of our business as we have always adhered to the Marketplace's rules and regulations. We are asking your office to help us in our discussions with Amazon to have our account reopened, so that we may continue selling on the marketplace because this is my only source of income. You may help me in my attempts to persuade Amazon to give us another chance to take part in the Amazon marketplace by lending your support.Thank you for the time to read my request!Sincerely,**************************************** LLC ************ *****************

  Business Response

  Date: 06/08/2023

  Hello,

  We have reviewed this seller's account and are unable to reinstate it, as the seller does not meet the requirements for reinstatement under our policies.

  Sincerely,

  Amazon.com Seller Performance

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon banned my account and my wife's account without much of information. all they ask for is my credit statement which we have provided. but they dont provide much information on why my account was closed. I guess it has to do with gift cards that we buy. it seems they just dont care about there customer.

  Business Response

  Date: 06/08/2023

  Hello,
  
  Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business,we do not provide details on our investigation methods.
  
  Sincerely,
  Amazon.com

  Customer Answer

  Date: 06/08/2023

   
  Complaint: 20111892
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************