Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,392 total complaints in the last 3 years.
21,577 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item for ****** and have never received a refund after two months the item needs to be refunded to ****** r ******* I require a refund check for that amount since the merchandise has been returned and the business has neglected to refund the order I need the refund sent to **** ***************** apt 6 ****** ***** its getting ridiculous ORDER PLACED April 20, 2023 TOTAL $502.78 SHIP TO ****** k ******* ORDER # ***-7748694-2394651
Business Response
Date: 07/02/2023
Hello ****** k *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I was not able to locate this order or your account.

It appears that your account was closed and data was deleted as per your request. Therefore, we're unable to retrieve any order or account information.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:05/28/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account has been restricted from posting reviews/posting anything, I have not reviewed products in months. Right now Amazon is saying they detect unusual review activities. I am sure that I did not violate the Amazon policies.
Business Response
Date: 06/05/2023
Hello,

Thank you for your inquiry. We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews, ratings, or votes.
-- The account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.
-- An unauthorized party may have accessed this account to write reviews, ratings, or votes.

To learn more about this policy, go to "Community Guidelines":
*****************************************************************************

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our policies.

To contact us about this decision, please reply to this email.

The Amazon Review Moderation team
Initial Complaint
Date:05/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I tried to log in to my account on May 27, it says that the account was closed. Then I tried to contact Amazon and their response was the following:Hello,As we informed you earlier, we have closed this account. We took this action because you consistently asked us to issue refunds for a large number of your orders. While we expect the occasional problem with an order, we cannot continue to issue refunds to you at this rate.After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site.Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the menu Your Account on *********************** learn more about our policies, go to Conditions of Use:www.amazon.com/conditionsofuse ******************** team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.I have never asked for a refund so this is directly a lie, when I asked for more information they said the following:Hello,We closely examined your account, any related accounts, and your order history to ensure that any decision regarding your account was made according to our policies.After careful consideration, we have determined that we will not reopen your closed Amazon accounts. This decision is final.We will likely not respond to further emails about this issue.So they not only lie, they just directly shut down any kind of request about this. Even when I call them, they were very rude since I don't speak English very well. This is full discriminatory since I come from a latn **************** and don't have a way to defend myself against them. My account have at least 3 years with me and I use it for work with AWS, for entertainment with prime and purchases with amazon.com and now I lose all of that.
Business Response
Date: 06/11/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because their account is directly related to another account which has been previously closed due to the abuse of our policies.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 27 May, 2023.

Sincerely,

***
Amazon.com
Customer Answer
Date: 06/20/2023
Hello I would like to reopen the case, I'm sorry for not answering.

Amazon's answer doesn't make any sense, first they didn't report the closing of my account on may 27. The only reason I realized it was closed was because I tried to login and the account was closed.

Then I sent several emails and even called customer service about an explanation and not only they didn't provide one, they were rude on the phone. Then some days later one of my emails received an answer that my account was closed because of refunds. Then I answered the email saying that I didn't ask for any refunds on the history of my account so that was a lie. Then I seek your help with this because I see some forums about this arbitrariness of amazon and you were successful solving the issue.

Now they say that the reason for closing was the link of my account with another that was closed, so another lie. Why do they change their story? I don't know but it doesn't make any sense to me. I really need my account back. I use not only for buying, I use prime for entertainment and aws for work and if I try to open a new one they will close it.

Please help.
Initial Complaint
Date:05/28/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon delivery serviced delivered my package to the wrong house and is refusing to do anything about it. i ordered a couple of curtain rods and a set of coasters last weekend. The original order was supposed to arrive Sunday. Get a notice it arrived, the only problem is the picture confirming wasnt my house. Immediately notified Amazon and to their credit the instantly refund the money. The problem really starts when I reordered the exact same items. Again the next day (Monday) I get a notification my package has arrived right after I got home from work. No delivery driver ever came to my house and the picture confirming is once again not my house, although it was a different house than the previous one. Immediately notified Amazon. The driver should have still been in the area! This time the guy says the want to do an investigation. Completely understandable, but Im not worried because I honestly did not receive my package. A week goes by and I havent heard anything so finally I call back. Suddenly there is nothing they can do to help no refund, no credit, just a better luck next time! Its only $57 but I assure you I need my $57 more than Amazon does.
Business Response
Date: 05/30/2023
Hello *****************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #XXXX0664.

Based on the results of our investigation, we aren't able to provide a Replacement or Refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:05/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I do keep buying electronic items from Amazon and I do use Amazon physical gift cards which I buy from the stores. I do keep my receipts for gift card purchases.On May 15th at 6:21AM Pacific Time, I got an email from Amazon which said after review of my details, Amazon has decided to close my account and any pending orders have been canceled. It did state that they may not reply to any further emails about this issue.Then on May 16th at 1:30AM Pacific Time, I got another email which said they have detected unusual activity on my account they have placed temporary hold and suggested to follow on-screen instructions to restore access. I did follow on-screen instructions and uploaded my credit card statement with address proof. After that, I did not get any email but when I tried to logon to my Amazon account it says information supplied was reviewed by Amazon but cannot remove the hold and to check email for further details. But there is no email for last 10 days. I did contact customer service by phone multiple times and every time I was told there will be email in 24 hours but I did not get any communication. I am still not able to logon to Amazon account. ********************** should give exact details about an issue and if there is something I need to do. I am willing to provide any documents they need. I do have huge gift card balance on my account. At this time, I would like to request Amazon to restore my account access. If they cannot restore my access they should refund all my gift card balance on my account and give me the reason/explanation for disabling my access.Thank you,*************************
Business Response
Date: 06/13/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 06/09.
Sincerely,
Ann
Amazon.com
Customer Answer
Date: 06/13/2023

Complaint: 20114003

I am rejecting this response because: As I mentioned earlier, I have bought these gift cards my self from the stores and I have receipts for all my gift cards. If Amazon cannot give me access to my account they should refund all my gift card balance.

Sincerely,

*************************
Initial Complaint
Date:05/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. I was attempting to order ****** egift cards from amazon online store. In regard to my last few orders ref Order #***-6366620-6182626 The order was confirmed and then not sent several times every day. I was locked out of my account. Had to do some verification and change password several times. NOW cannot get into my account. 2. I tried to chat with the agents of Amazon and none of the agents addressed any of my issues. 3.I have several problems with my account. A. NOT being able to pay the membership yearly as noted available on the account. B Not being able to buy ****** egift cards. C.continually being harassed with two step verification. I did not consent to two step verification. D.I do not consent to my credit card information being stored on amazon web site. E. MY consumer rights and disability rights have been continually violated by chat agents. I stated I do not have a phone. I do not call and do not receive calls. I do not consent to third parties calling or receiving calls or messages on my behalf. The chat agents have continually ignored my statements and insist I call to resolve any issue - even when I restate I do not have a phone the disrespect is call when you are comfortable. I am not able to call, and this cannot be negated or dismissed by the prejudice and preconceived notions of chat agents. NOT everyone is able to use a phone or the phone enhancements available to the hearing impaired. I do not agree with bio collection or two step verification. I am unable to call. I have no access to my account and my information is stored on Amazon. My consumer rights are being violated. And this company is continually charging my account. And I have no access to the account. Everyone is making changes to my account but me. this is unacceptable and the service from chat agents has been less than professional and less than helpful.
Business Response
Date: 06/03/2023
Hello *****************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn your account is in locked status.

I researched your Amazon Account that is associated with this email address, and I can confirm the account is temporarily locked. Nevertheless, in order to re-open the account our security process is made of asking customer security questions related to account and it is required to do it through a phone call . Unfortunately, we are unable to facilitate people with disabilities in terms of the advanced security process. In this case, we request you to please call our customer service along with someone who can assist you as an interpreter.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 06/03/2023

Complaint: 20113798

Merely unlocking the account does not rectify the continued errors of Amazon or provide resolution for all issues of the complaint. That is why I am rejecting this response. Only addressing one concern of the complaint does not resolve the complaint. The response does not FULLY address the complaint or offer resolution that is not in violation of established Laws and does not offer resolution for all aspects of reported Amazon wrongdoings in this complaint. Committing federal even state and local laws, rules and regulations violations are being encouraged. PLUS, the requirement of a phone call is a blatant discriminatory practice. I have never had to place a phone call with previous Amazon security errors. The suggestion of an interpreter violates my rights as a consumer and all rights to privacy- this is discriminatory on its face projecting preclusive bias that does not address the issue- requiring a phone call without alternative form of communication needs to be addressed and rectified within Amazon policy. The losses of services already paid for and the continued errors that lock me out of my account are not resolved by continually having to reset my password. NOW, Amazon security error is requiring a phone call that is a furthered violation of my rights. The Amazon security measures continually & successfully ONLY stopped me. I have been blocked from all access, purchases and subscriptions. This continually caused financial harm with a waste of time and a loss resources. Everyone is making changes to my account but me. this is unacceptable and the service from chat agents has been less than professional and less than helpful especially with the repeated privacy lapses regarding my Alexa assistant and Ring security cameras.   All issues with this complaint are not eliminated or even addressed by the response authored by ***** from Amazon.com.

Sincerely,

*****************************
Customer Answer
Date: 06/15/2023
3.I have several problems with my account.
A. NOT being able to pay the membership yearly as noted available on the account.

B. Not being able to buy ****** egift cards.

C. continually being harassed with two step verification. I did not consent to two step verification.

D.I do not consent to my credit card information being stored on amazon web site.

Business Response
Date: 06/16/2023
Hello *****************************,

I've reviewed your message and understand you're concerned about access to your account. While I know you're disappointed with our stance on this matter, I want to assure you the information and response you previously received is correct.

As mentioned, at this moment for Account issues, the security questions are required to be done through a phone call with the account owner if the account owner is hearing-impaired the option that we have is to do the security process with an interpreter.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 06/16/2023

Complaint: 20113798

I am rejecting this response because: My original complaint has not been fully addressed. Then, BBB has reopened the complaint with Amazon to have the business address the points below:

A. NOT being able to pay the membership yearly as noted available on the account.
B. Not being able to buy ****** egift cards.
C. continually being harassed with two step verification. I did not consent to two step verification.
D.I do not consent to my credit card information being stored on amazon web site.

BBB may not be able to address, investigate or enforce violations of federal laws or company policies that violate federal laws such as discrimination, hence BBB has provided an avenue for companies to respond to complaints from consumers. Amazon has failed to act in good faith to address the full complaint as original and as altered by BBB.
It seems to me that Amazon responder ***** has failed to respond to this reopened complaint and submitted the original response without regard to the substance of this complaint.
Thus, this subsequent complaint is also without substance to address the questions of the complaint.
Initial Complaint
Date:05/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an Echo show 8 and I have a blink xt2 outside. I have called there customer service several times as this problem has been out going for 3 months. The people in *************** have not heard of this command I am refering too. Then I requested a us rep which many are reluctant to get because they take this more personal when it's not. We just know that they don't use or pur have these ans so we thought we would get a us rep that perhaps owns both devices. The issue here is plain the command to the show 8 is ***** show last activity on (then name of the customers camera) and then the last video clip would appear on the screen. This has been a feature for 5 yrs and none of these incompetent reps are familiar with this and have no answers. When you ask ***** to do this the response says blink does not support this feature yet. Now you have to power up a phone and view that via the app. Another person from ****** had an answer but I think he don't know what he is talking about. This is very inconvenient and this feature was always available prior. Can a your company get us a *** rep that's familiar with this command and with these devices and have an answer so we could get this feature command working like it should.
Business Response
Date: 06/11/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you have with Echo and Blink camera.

I've checked with both the technical teams and see that our Blink team contacted you directly and has forwarded the feedback about the commands being used. Unfortunately we do not have any other information at this time.

If you have any questions, please try to reach out to the Blink team directly so that they can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I regret to inform you that my Amazon seller account, TeemPick/WallKlock, was unexpectedly deactivated without prior notification, resulting in the blocking of my funds which are $6394.32. Despite numerous attempts to seek clarification from Amazon, I have not received a satisfactory explanation for this action. Consequently, I lodged an appeal with the Amazon Merchant Credit Team after a period of 90 days, urging them to disburse my funds. They requested a video call for verification, which, despite initial difficulties in receiving the call link, I eventually managed to attend.During the verification call, I promptly provided the requested documents as proof of my compliance with Amazon's policies. Following the call, I submitted the necessary documentation as instructed. However, to my dismay, I received a notification from Amazon a few days later stating that my funds would not be released, with no accompanying explanation provided. Despite my best efforts to contact them, Amazon has been unresponsive, leaving me in a *****************.I want to emphasize that I have not engaged in any illicit activities on my Amazon account and have readily provided all necessary evidence to substantiate my claims. Consequently, it appears that my funds are being unlawfully withheld. These funds are of utmost importance to me, and their retention has caused severe financial hardship, leading to detrimental consequences with my financial institution.I humbly request your assistance in facilitating the retrieval of my funds from this distressing situation, which I consider to be an unjust act by the Amazon platform. Any support or guidance you can provide in rectifying this matter would be sincerely appreciated.Thank you for your attention and understanding.
Business Response
Date: 06/01/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-2-28.
Merchant Credit Team Amazon.com
Initial Complaint
Date:05/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Begining Sunday 5/21/23 and through today Saturday 5/27/23, I have been working with agents of Amazon to varify my Prime Video subscrition to allow it's use on our TV. In order to do this, they had me move money around telling me this how their system works but it never did. I have lost a total of $10,342.06 from various accounts thru these operations. For a full week I spent hours on the telephone with one agent or his suppervisor and still no money has been returned. I have been a willing participant ****** i was continually told that if I wanted my money back i had to continue with their program. Today I had to lock my credit cards and change passwords for fear of their continued use of them seeking a path to return my money. This varification process is now totally out of control and I fear I may never see my money returned. I'm asking for your help in returning these monies. I currently have a Prime Video subscription in good standing which they new from the very begining.
Business Response
Date: 06/09/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that our account specialists have contacted you and informed that the unauthorized activity has been cleared and charges which incurred during this time needs to be disputed with the bank.

I hope this information helps!

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a necklace that was never received and amazon refuses to do anything about it saying it is against there policy. The order # ***-9623346-3264249 was never received but they will not refund or replace the item. They are in essence stealing my money.
Business Response
Date: 05/30/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry your order never arrived even though the tracking shows delivered.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We advise you to contact **** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/30/2023

Complaint: 20113140

I am rejecting this response because: **** states they cannot help me as I am not the shipper. Only you as the shipper can file a claim. You cannot even prove to me this was delivered. Was it signed for and do you have proof of delivery. It could have been delivered anywhere. I am requesting a refund as I am not responsible for the company you chose to ship with.

Sincerely,

*****************************
Business Response
Date: 06/03/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

As mentioned earlier, we are unable to issue refund for the order. You will need to check with the carrier which is **** in this case to know about the whereabouts of the item and file a complaint with them.

Unfortunately there is nothing we can do in this case from our end.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/06/2023

Complaint: 20113140

I am rejecting this response because: As previously stated contacting the carrier does nothing as I am not the shipper. You are trying to take the responsibility off of you when you cannot. It is the shippers responsibility to file any loss claim. As you are refusing to do so you are in essence stealing from me. Please provide the customer service that you guarantee and take care of this issue.

Sincerely,

*****************************
Business Response
Date: 06/18/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a full refund of $47.06 was issued for the order on June 9, 2023. You will see the refund in 5 business days.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************

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