Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,442 total complaints in the last 3 years.
21,588 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Sir or Madam, My name is *****************************, and I am the owner of an Amazon.com store, My Amazon seller account ******* global was deactivated on November 5, 2021, and has remained inactive for nearly a 2 years with no end in sight.I have not could contact any type of Amazon support for my enormous issue since 2 years ago.Amazon is not actually reviewing my situation or evaluating my case on its merits. Amazon has locked me out of my Seller Central account and is refusing to release the proceeds from sales to my store prior to my suspension.If I only knew the basis for Amazons decisions, I could take steps to cure any deficiencies and allay their concerns. Unfortunately, I remain almost totally in the dark and lacking any instructive guidance. Accordingly, I must ask the Better Business Bureau for its assistance in this matter. I hope you can appreciate the seriousness of my predicament, which Im certain affects many other business owners and Amazon sellers. Please investigate this situation and do whatever you can to push Amazon to fairly consider my appeal and get access to my store. Thank you for your attention to this important matter. Sincerely, *****************************
Business Response
Date: 06/01/2023
Hello,

We have decided to reinstate this sellers account.

We sent an email to the seller informing them of this decision on June 01,2023.

Sincerely,
Seller Performance Team Amazon.com
Initial Complaint
Date:05/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Date- May 3rd, 2023 Order #***-1020326-9254636 Item cost- $329.00 plus tax Paid via **** **** Order was returned and received by Amazon on May 11th Refund still has not been processed despite multiple calls to the customer care number. Was advised it could take over 30 days to process. However multiple items were returned at the same time and processed. During my last call they stated if i did not receive the refund my friday the 26th to call again and they would process manually. Called today and told once again they could not process. They have my unopened item returned for over two weeks now. The refund needs to be processed.
Business Response
Date: 06/05/2023
Hello Brittany,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry that you haven't received refund for returned item.

Upon investigating, I can see that carrier picked up your product on May 9, 2023 and delivered to nearest fulfillment center by May 11, 2023.

Once the carrier has received your return package, it can take awhile to arrive at our returns center. We ask that you wait 14 days from the carrier's first return scan on your package to allow for any delay in delivery or processing. Some items may take up to 30 days.

I've checked and see that Estimated Refund Date given is Thursday, June 15, 2023 while creating return.

Since you have taken time and contacted us, I've forwarded your feedback to our internal carrier department to speed up the process.

As soon as your return is processed, we'll request a refund to your payment method and send you an email confirmation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:05/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon accounts were closed. The reasons I have been getting are that some details of my account were linked to an account that was closed earlier. I don't have many returns or refunds on my account as well. There is an AI algorithm that is automatically closing all accounts which is affecting me and my family. Please help me get my accounts and services restored. My family and I have been nothing but loyal customers of amazon. All my accounts had prime membership paid for and now all of them have been locked by Amazon. I am a student who has been using amazon to order groceries and other home supplies. Please help. Accounts that were blocked: ***************************** **************
Business Response
Date: 06/12/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 12 June, 2023 confirming account reinstatement.

Sincerely,

*****
Amazon.com
Initial Complaint
Date:05/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item Ordered:- DualSense Wireless Controller Gray Camouflage, Playstation 5 - Sold by: Third Party Seller: Nationwide Distributors and fulfilled.by Amazon.com Services LLC - Condition: Used - Like New Regrettably, upon receiving the package, I discovered that the item I received did not match the item I had ordered. To compound the issue, the packaging in which the item arrived did not correspond to the item that was inside. This unsettling experience has left me deeply dissatisfied and questioning the integrity of the seller and the reliability of Amazon's quality control processes.Upon conducting thorough research, it has come to my attention that this issue extends beyond my personal experience. Several Amazon customers who have purchased from this particular seller have reported similar incidents, consistently documenting instances where they received incorrect items or encountered fraudulent practices. This widespread pattern of misconduct raises serious concerns about the seller's practices and Amazon's responsibility to protect its customers from such deceptive practices.I would like to highlight an additional disconcerting aspect of my experience. In one particular interaction with customer service, I was informed that the item I had returned was not the item I originally ordered, which was precisely why it was returned in the first place. This email correspondence further stated that the incorrect item had been received and subsequently discarded. However, I am puzzled as to why I am being asked to return an item that, according to the aforementioned email, had already been received and discarded by Amazon. These contradictory statements indicate an internal issue within Amazon's system that requires immediate attention and resolution.
Business Response
Date: 06/01/2023
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with order #***-2506889-3470666.

Upon checking with our shipping team, we've found that the serial number for the item you've returned to ** wasn't matching with the item serial number which we've sent you in the original package.

Under these circumstances, We won't be able to process a refund/replace until we receive the correct merchandise.

We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/02/2023

Complaint: 20120202

I am rejecting this response because:

Dear ******* from Amazon.com,

I must emphasize that the issue at hand is far more serious than a simple mismatch of serial numbers. The heart of the problem lies in the fraudulent practices employed by the seller, which I believe Amazon should take immediate action against.
The reason I launched the complaint is that the serial numbers do not match due to the seller sending an item different from what was supposed to be in the box. Upon reviewing the seller's history, it has become evident that this individual has scammed numerous customers in a similar manner. Unfortunately, it appears that Amazon continues to support and enable this fraudulent behavior by not taking appropriate measures to address the seller's misconduct.
As I mentioned in my previous message, not only did I receive an item that did not match my order, but the packaging itself did not correspond to the actual contents. This unsettling experience has left me deeply dissatisfied and has raised serious doubts about the seller's integrity as well as the reliability of Amazon's quality control processes.
Moreover, I have conducted extensive research and discovered that many other customers who have purchased from this particular seller have reported similar incidents, consistently documenting instances where they received incorrect items or encountered fraudulent practices. This widespread pattern of misconduct raises significant concerns about the seller's practices and places the responsibility on Amazon to protect its customers from such deceptive activities.
Adding to my disappointment, the customer service I have received throughout this ordeal has been inconsistent and unhelpful. Despite reaching out to Amazon's customer service team multiple times and providing detailed documentation, my complaints and supporting evidence seem to have been disregarded or overlooked. This lack of attention and response undermines my confidence in Amazon's ability to address customer grievances and effectively resolve issues.
Furthermore, I would like to draw your attention to an additional disconcerting aspect of my experience. In one particular interaction with customer service, I was informed that the item I had returned was not the item I originally ordered, which is precisely why it was returned in the first place. The email correspondence further stated that the incorrect item had been received and subsequently discarded. However, I find it puzzling that I am now being asked to return an item that, according to the aforementioned email, had already been received and discarded by Amazon. These contradictory statements indicate an internal issue within Amazon's system that requires immediate attention and resolution.
The apparent absence of a genuine effort to investigate and rectify the misconduct of this seller, coupled with the inconsistent information provided by customer service representatives, has eroded my trust in Amazon's commitment to customer satisfaction and safety.
In light of these circumstances, I urgently implore you to conduct a thorough investigation into the misconduct of the seller in question and the inconsistencies within Amazon's customer service department. It is imperative that Amazon takes immediate steps to rectify the situation, ensure that affected customers receive the correct items they ordered, and take appropriate actions against sellers engaging in fraudulent practices. Additionally, I kindly request a comprehensive review of my complaint and supporting documentation, followed by a prompt resolution and appropriate compensation for the inconvenience, disappointment, and loss of trust caused by this incident.
I firmly believe in Amazon's ability to uphold its values and commitment to customer satisfaction. However, it is crucial that swift and decisive action is taken to restore my faith in the platform and provide a satisfactory resolution to this matter.

Sincerely,

*************************
Initial Complaint
Date:05/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was so much noise in the background ******* Amazon employee said they were working outside refuse to give me her contact information On 5/28/23 I tried to cancel my order of the Echo Show (5) 2013 and the echo stand , the stand was cancelled but Amazon stated the Echo show they were unable to cancel , However the echo show was not sent for mailing til 5/30/23, I need to understand why would Amazon ship an item that I cancelled in a timely manner. I paid through PayPal.
Business Response
Date: 06/01/2023
Hello Walteretta,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I understand that you want to cancel the item "All-new Echo Show", from order #***-2852706-4356242.

Upon checking, I can see that package shows delivered on Wednesday, May 31.

Our customer service team was unable to cancel your order as the item already entered into shipping process when you contacted them. Generally, when you place an order you will be able to cancel the order only within 15 mins of time. I hope you understand.

Since the order shows delivered, if you do not want the item you can return the item for full refund.

We appreciate your patience and understanding in this regard.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:05/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Repeated issues with orders. Drivers misdelivering packages. Amazon refusing to follow their own policies and making customers wait an additional week to 2 weeks for lost or misdelivered packages to get replacment or refund. Having to escalate calls repeatedly just to get Amazon to uphold their own policies.
Business Response
Date: 06/02/2023
Hello ******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your Order delivery.

I've reviewed your complaint and I'm unable to find an Order with the **Mail address filed on this complaint. Please share ** the Order ID to review further and take appropriate actions.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:05/30/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/29/23 Delivery driver delivered the wrong package. When i Informed him i have someone else package the told me to drop it off at a location. I called customer service 24/7, corporate headquarters and still no assistance.
Business Response
Date: 06/01/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I see that your item has been refunded in the amount of $17.62 on Wednesday, May 31, 2023. You will see the refund in 5 business days.

I hope the issue is now resolved.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:05/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are advertising free shipping then shipping via **** and not paying postage. The post office then holds my packages and makes me pay the postage to pickup. This is the third time it has happened. I contacted Amazon and they told me there is nothing they can do and hope I understand. They are advertising free shipping, but I am having to pay for shipping to pickup my package. This false advertising.
Business Response
Date: 06/01/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

USPS charging you amount to pickup the package is something which usually doesn't happen. I would request you to please share the receipt of the fee paid for the pickup.

Once we receive the information, we will investigate this issue.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/01/2023

Complaint: 20119211

I am rejecting this response because: They have only asked for the same documents I have already submitted to your folks.

Sincerely,

*********************
Initial Complaint
Date:05/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 18 I put $84 a gift card on my Amazon account n they flagged it has flaunt it was the first purchase on the account I been fighting with them for over a month to get my account unblock they ask for a SS of the gift card I sent it the ask for a SS of the receipt I throw it away not thinking I would have a problem with using a gift card they ask for my driver's license I sent a SS of it to *********** still want unlock my account I got a email from them telling me my account is being close
Business Response
Date: 06/12/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6/12/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:05/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon had suspended my account and was withholding funds. On 05/26/2023 my funds were taken by amazon without any notice. I request for my funds to be returned to my account and relesased. weaveRIGHTHome A2H5KF9ZDJF9A5
Business Response
Date: 06/04/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Regards,
Amazon
Customer Answer
Date: 06/05/2023

Complaint: 20119130

I am rejecting this response because: My funds are not longer in my account. Please transfer my funds back to my account.

Sincerely,
Weave Right Home LLC
Business Response
Date: 06/09/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Seller performance team
Business Response
Date: 06/22/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Seller performance team Amazon.com

Customer Answer
Date: 06/22/2023

Complaint: 20119130

I am rejecting this response because: my funds has not been released. Amazon stealing my money and i have no choice but to file claim in court and make this issue viral .please release my funds.

Sincerely,

**********************
Business Response
Date: 06/28/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 6/28/2023.
Thank you,
Amazon.com
Customer Answer
Date: 09/08/2023
My seller account on **********************, associated with the email address **************************** was deactivated on 08/18/2022. Amazon cited due to violation of Amazons Seller Policies and Seller Code of Conduct ******************************************************, and your violation of the Amazon Drop Shipping policy as the reason for this action. While I respect Amazon's right to enforce their policies, my primary concern is the withholding of funds accrued from legitimate sales on the platform. As of my last reconciliation statement, my Amazon Payments account held a balance of $5,102.40 USD. These funds represent the revenue from lawful sales transactions. I have consistently fulfilled my obligations as a seller, including promptly shipping orders and addressing customer inquiries. Despite multiple attempts to resolve this issue through communication with Amazon Seller Support and my Compliance Specialist, my funds remain inaccessible. This financial hold is causing substantial hardship, as my business operations and financial commitments depend on these funds. I am willing to provide any necessary information and documentation to aid in your investigation. I believe that a prompt and impartial review of this situation is essential for the protection of sellers and consumers alike. I kindly request that the ************************ take appropriate action to compel Amazon to release the funds held in my account and to prevent such practices from affecting other sellers in the future. I appreciate your attention to this matter and look forward to a resolution that ensures fairness and compliance with consumer protection laws. You can reach me at *************************** for any further information or clarification. I also requested video verification back in July and did not receive any response. Furthermore Amazon had given me **** for year of 2022 including the funds that are being withheld. Sincerely,Weave Right Home LLC.
Desired Outcome:
Funds release

Business Response
Date: 09/22/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 2023-09-22.
Customer Answer
Date: 10/30/2023
Good morning! I had completed verficiation video call. However Amazon is still holding my funds. My last email to amazon was unanswered for over 10 days.
I am requesting a transfer of $5095.32 from the "Other Expense" category to the "Reserve Balance."To be more specific, I am requesting a transfer of 5,095.32 from the "Other Expense" category that was placed on 05/24/2023 to the "Reserve Balance." so i can release my funds.

Thank you!

Please release my funds.
Business Response
Date: 11/04/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Business Response
Date: 11/10/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Regards,
Amazon
Business Response
Date: 11/13/2023
Hello,

Funds for the amount of ******* USD were transferred to your bank account on file. These funds should arrive on 11/22/2023. If you do not receive these funds by that date, you can contact us at payments-*******************************

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