Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,442 total complaints in the last 3 years.
21,579 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon initially on 5/22/22 when I went to leave a review of a product and noticed it would not allow me to do so. I had left reviews before, and never saw an email about being banned. Since then, I have emailed several times, chatted online and spoken over the phone with customer service and all I ever get is them routing me back to the same email no one answers. No one is willing to even reply as to why they banned me from leaving reviews.
Business Response
Date: 06/01/2023
Hello,

We have reviewed the customer's account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.
Customer Answer
Date: 06/04/2023

Complaint: 20122937

I am rejecting this response because:
It does not explain anything nor help resolve the issue.

Sincerely,

*************************
Initial Complaint
Date:05/30/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Because of the methods for billing my debit cards are locked almost daily. Because of this I frequently utilize gift cards. After purchasing one they flagged my card for verification via email. Instructed me to sign in and verify. I went to sign in and couldnt because my account has been locked, with thousands of dollars in inventory 50+ hours spent last week alone preparing for this large inventory week I now cant access anything, I cant verify, and further I cant even reach assistance because I have to log in to get to customer support. Pleas help in 48 hours all my orders will automatically cancel and all my time and efforts will have been for nothing
Business Response
Date: 06/11/2023
Hello,

We have restored access to the customer's account.

Thanks for the patience and we are sorry if any inconvenience was caused.

Account Specialist
********************
******************************
Initial Complaint
Date:05/30/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MORE GROSS INCOMPETENCE ON THE PART OF AMAZON .. I CALLED SEVERAL TIMES JUST EARLIER THIS EVENING ... I WAS LIED TO, INTENTIONALLY DISCONNECTED, INTENTIONALLY DISCONNECTED WHEN I ASKED T0 SPEAK TO A MANAGER SEVERAL TIMES AND, ON ONE PHONE CALL, AFTER ASKING TO SPEAK TO A MANAGER ON SEVERAL OCCASIONS, THE REPRESENTATIVE JUST IGNORED ME, AND INTENTIONALLY DID NOT SPEAK TO ME.ALSO, ON ONE OF THESE PHONE CALLS, I GAVE THE SPECIFIC NAME OF THE SUBSCRIBE AND SAVE ORDER, AND THE AMAZON REPRESENTATIVE, TWICE TOLD ME I NEVER GAVE HIM ANY SPECIFIC NAME .. HE WAS APPARENTLY NOT LISTENING TO ME ... I DO NOT LIE AND NO ONE AT AMAZON IS GOING TO ACCUSE ME OF LYING EITHER!!!I ALSO DO NOT UNDERSTAND WHY THEY CANNOT TRANSFER ME TO ***************** WHEN I REQUEST TO . I AM CONTINUALLY TOLD THAT THEY DO NOT HAVE THE ABILITY TO TRANSFER ME.THE SPECIFIC ISSUE IS THAT I HAVE A SUBSCRIBE AND SAVE ORDER, INCLUDING HAMMERMILL PAPER, 8 *****, THAT I GET EVERY 3 MONTHS .. NOW THE OTHER ITEMS I HAVE ON THE SUBSCRIBE AND SAVE IS COMING BY JUNE 10, 2023 .. THOUGH THIS HAMMERMILL PAPER IS NOT INCLUDED ... I JUST SAW THAT IT IS "TEMPORARILY UNAVAILABLE" . IF SOMEONE AT AMAZON DID THIS INTENTIONALLY (WHICH DOES NOT SURPRISE ME AT ALL) ... I HAD INITIALLY CALLED TO ASK WHY THE HAMMERMILL PAPER, ORIGINALLY SCHEDULED FOR JUNE 10, 2023 DELIVERY, WAS NOT LISTED UNDER THE OTHER SUBSCRIBE AND SAVE ORDERS ... I ALSO STATED THAT WHEN I REVIEWED MY SUBSCRIBE AND SAVE LAST WEEK, THAT THE HAMMERMILL PAPER, 8 *****, WAS ON SALE FOR $35.AND SOME CHANGE THE AMAZON CUSTOMER REPRESENTATIVES WERE COMPLETELY USELESS .. EVEN THE SUPERVISOR I SPOKE TO ...THEY TOLD ME THAT THIS HAMMERMILL PAPER WAS A "SEPARATE" ORDER WHICH MADE NO SENSE TO ME ... USUALLY ALL SUBSCRIBE AND SAVE ITEMS ARE ALL LISTED AT ONE TIME ..ANYWAY, I ASKED FOR THIS TO BE INVESTIGATED, AND AMAZON AGAIN WAS COMPLETELY INEPT AND USELESS .. I ALSO STATED THAT I WANT THE SALES ***** THAT I SAW LAST WEEK THEY TOLD ME "YOU WILL FIND OUT THE ***** WHEN THIS ORDER IS GENERATED"THIS WAS NOT WHAT I WAS EXPLAINING .. I WANT AMAZON TO GIVE ME FOR JULY 10, 2023 DELIVERY THE SALES ***** OF $35. AND SOME CHANGE THAT WAS ON THERE LAST WEEK WHEN I REVIEWED THE SUBSCRIBE AND SAVE ORDERS, WHICH INCLUDED THIS HAMMERMILL PAPER, 8 ***** AS IT IS NOW LISTED AT $84. SOMETHING WHICH IS A HUGE INCREASE FROM WHAT I SAW LAST WEEK WHEN I INCLUDED THIS PAPER WITH MY OTHER SUBSCRIBE AND SAVE ITEMS SLATED FOR DELIVERY ON JUNE 10, 2023 DUE TO THIS AMAZON LAZINESS AND GROSS INCOMPETENCE, I CHANGED DELIVERY DATE TO JULY 10, 2023
Business Response
Date: 06/01/2023
Hello Ky,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding recurring delivery for Hammermill Printer Paper.

I apologize for the inconvenience caused to you in this regard. I've updated the next delivery date to 10 Jun. 2023. Hence the next order for Hammermill Printer Paper will be delivered on 10 Jun. 2023.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/05/2023

Complaint: 20122810

I am rejecting this response because:
IT IS VERY APPARENT THAT THIS PERSON AT AMAZON DID NOT BOTHER TO READ THE ENTIRETY OF MY COMPLAINT. HE SENT ME SOME GENERIC MESSAGE WHICH DOES NOT COME CLOSE TO RESOLVING THIS MATTER. THIS PERSON ALSO WENT IN AND CHANGED THE DATE OF DELIVERY WITHOUT MY EXPRESS CONSENT.
I HAD ALSO STATED THAT, WHEN I REVIEWED MY UPCOMING MONTHLY SUBSCRIPTIONS, THE **** BEFORE LAST, I SAW THAT THE HAMMERMILL PAPER, 8 *****, WAS ON SALE FOR $35. AND SOME CHANGE. I REQUESTED TO GET THIS HAMMERMILL PAPER AT THIS RATE. I HAD CALLED AMAZON CUSTOMER SERVICE AND THEY WERE OF NO HELP WHATSOEVER. I REQUEST TO RECEIVE THIS HAMMERMILL PAPER, ON JULY 10, 2023 (WHICH IS MY NEXT DELIVERY DATE) AT THE DISCOUNTED PRICE OF THE $35.AND SOME CHANGE.
ALSO AFTER I REVIEWED THE MONTHLY SUBSCRIPTIONS AND I HAD ALREADY CALLED AMAZON TO NO AVAIL, I SAW THAT FOR THIS SAME HAMMERMILL PAPER, IT STATED THAT IT WAS "TEMPORARILY UNAVAILABLE." I BELIEVE SOMEONE DID THIS INTENTIONALLY. ANYWAY, I HAVE HAD SO MANY PROBLEMS WITH THE CUSTOMER SERVICE AT **********************. CUSTOMER SERVICE REPRESENTATIVES NOT GETTING A MANAGER ON THE LINE AFTER I REPEATEDLY REQUEST ONE, THEY ALSO TELL ME THEY ARE UNABLE TO TRANSFER ME TO *****************, WHICH I DO NOT UNDERSTAND.
I WOULD LIKE ALL OF THIS THOROUGHLY EXPLAINED TO ME FROM SOMEONE HIGH UP AT AMAZON CORPORATE HEADQUARTERS BY CALLING ME ON MY MOBILE PHONE.
THANK YOU
Sincerely,

Ky Lie
Business Response
Date: 06/08/2023
Hello Ky,

I apologize for the misunderstanding regarding the preferred delivery date for the subscribe and save order.

All Subscribe & Save orders are eligible to receive a discount over the regular price of the item.

The discount you receive for each order is calculated off of the Amazon.com price for the item on the day the order is placed.

Therefore, if the price of the item increases or decreases, the amount you're charged may also increase or decrease accordingly.

For more information on Subscribe & Save, please visit our Help pages:

***************************************************

We hope to see you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:05/30/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 29, **************************************************************************************************************************************************** a 30 day free trial on my cameras so in return I had to find out who was to refund a $3.18 that I was charged through Amazon so I contacted Amazon and they keep telling me theres nothing they can do. They cant give me back my money but I paid for a service that I did not get a theyre not willing to give me back my money I think they should because otherwise its fraudulent. Theyre taking money for a service On April 29, **************************************************************************************************************************************************** a 30 day free trial on my cameras so in return I had to find out who was to refund the $3.18 that I was charged through Amazon so I contacted Amazon and they keep telling me theres nothing they can do. They cant give me back my money but I paid for a service that I did not get and theyre not willing to give me back my money I think they should because otherwise its fraudulent. Theyre taking money for a service that was not provided and Ive contacted customer service a few times, and they are not willing to budge. They only gave me some five dollar promotional thing that is only good on e-books and digital products which I do not use so its pointless to me. I just want my money back.
Business Response
Date: 06/13/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the Blink Subscription and the plan. We regret the aggravation when you reached ** regarding the issue.

We have requested the maximum possible refund in this case of $2.97 to your MasterCard on Tuesday, May 30, 2023. I do see the difference of 21 which needs to be taken care of and have requested it to your gift card balance.

In this case, I have requested a gift card balance for the amount. It applies substantially like a card payment. I have also noted your feedback regarding the credit and passed it on.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:05/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This issue is regarding several problems with Amazon. In April 2022 I purchased a gas grill, order number 111-6296721-6282644. The grill was defective and burned my hand from using the handle. All the heat from the grill was at the front of the grill. On May 6th 2022, I contacted Amazon for a BULK return and scheduled it for them to come pick up the grill and refund me. The grill was never picked up and therefore a return was never provided. Amazon stated the return request was cancelled, which I never did. I have contacted Amazon for months regarding this issue and I am repeatedly told that I am out of their return window, even though it was initially requested within the appropriate timeframe, it was JUST NEVER PICKEDUP!. Amazon has been extremely difficult to deal with. Most recently, I was hung up on by "******" a representive in their call center. I wasn't difficult or anything, I was just told to basically deal with it. ******* is also a Supervisor who provided no help whatsoever. The second Supervisor I spoke with ***, told me as well there is nothing she can do as their system won't let them do anything. She was going to email me an email link to corporate and her email didn't have any information specific to that and had invalid expired links. Amazon is doing absolutely nothing to remedy this issue as I was withing their written legal policy for a return. I have contacted the manufacturer Char Broil as well and have no resolution on their side either. This issue is however, Amazon's because I followed their policy and have waited for months and month and nothing has happened.
Business Response
Date: 06/01/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with ** with reference the warranty on your order and have looked into the matter in detail. We will not be able to issue a refund unless the item is actually physically picked up and confirmed in processing at our processing center.

As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. We will not issue a refund as advised earlier,

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/02/2023

Complaint: 20122511

I am rejecting this response because: I attempted to return the item during the return window, outlined in her corporate policy and it was never picked up by your third-party. I am willing to return the item now, as I have an asked you for a refund

Sincerely,

*********************
Business Response
Date: 06/08/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your appeal for the return of the Char-Broil ****************** Grill and have looked into the options in detail. We will not be able to accept a return or issue a refund on this issue.

I have reviewed the previous contacts as well as the timelines on this order in detail. The order was placed Sunday, April 24, 2022, and a return label was requested on Friday, May 6, 2022.

You do have the option to request a new return pickup label or ask for an alternative type of return (dropoff label or others), so long as the return window has not expired. In this case, the return window expired on May 27, 2022.

At this time, we cannot speculate on what happened. Per the order notes, we were contacted reached last on Sunday, May 8, 2022 on the return issue. The next contact on this issue was on Monday, May 29, 2023.

There is an option to request a new return pickup label or an alternative type of return (dropoff label or others), so long as the return window has not expired. In this case, the return window had expired on May 27, 2022.

Considering the time that is past, we will not be able to offer a return label on this issue.

We appreciate your feedback regarding your interaction with our associates and have forwarded it to the correct team internally.

I do not have any other information at this time.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:05/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a order with Amazon for a ********************** System on April 10, 2023, the item says is was delivered April 13, 2023 but i never received. i contacted the seller and received one reply from them. I then filed claim with Amazon a-z guarantee program which was denied. i called Amazon and one of their employees filed another a-z guarantee which was denied since then a total of 4 a-z guarantee has been denied and no one is trying to help. this was a gift for a 7 year and i spent $202.73 on something that was never received. No on from Amazon has tried to help me not even offering to send another ******** out. I am just out of $202.73 with no item that i purchased. Definitely not fair or right by all means.
Business Response
Date: 06/01/2023
Hello ******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to locate the order you are referring to.

Please share the order number with ** so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/02/2023
Order number: 112-4639404-7619408
Business Response
Date: 06/07/2023
Hello,
Thank you for writing to us about this order. Although we understand your position, we have reviewed this claim and we stand by our decision. We cannot give you more information about this matter, and we may not reply to further emails about this claim.
Sincerely,
Customer Answer
Date: 06/07/2023

Complaint: 20122228

I am rejecting this response because: its totally not right im losing out on money for something i never received and no one with this company is trying to help me not even the seller. How is this right to do to anyone?

Sincerely,

*************************
Initial Complaint
Date:05/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've participated in the Amazon Associates program where I promote Amazon products and receive commission from sales. I have been doing so for a couple of years already. I have a following to who I post links to pages on my site where they can then click the link to purchase the item on Amazon. These items are very applicable to our community. I've been careful what I post and I put a disclaimer on the site that people should check the prices before purchasing (as prices are subject to change). When posting to my following, I don't even show the original price that Amazon many times has crossed out unless I'm pretty confident that it usually does indeed cost somewhere in that range.On 5/23/23 I received an email from Amazon Associates saying that they're terminating my account stating that I'm in violation of the operating agreement. I have constantly checked the operating agreement to ensure I'm being compliant, but it seems that the more detailed rules are buried further.I have worked really hard building up my website and I rely on the income that I receive from promoting Amazon products which I've been doing in good faith. I'm appalled by their behavior to abrubtly terminate an account without warning, even if there is a violation to their policies. Why can't they warn me and tell me what to fix?After I appealed their decision to terminate my account, they responded that "A specialist has reviewed your account and the decision to terminate your account was found to be correct. As stated previously, under the terms of the Operating Agreement (*********************************************************************), we may terminate your account at any time, with or without cause. This termination is final and not subject to appeal." Who needs a "specialist" to determine that they're correct because they may terminate an account at any time with or without cause?!It's extremely bothersome that they act this way and they know that people rely on income from Amazon.
Business Response
Date: 06/10/2023
Hello ********,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

They've reached out to you directly in this matter and sent you an email on Friday, June 2, 2023 at 12:11 AM (PDT).

We request you to refer to that email. Thank you for your understanding.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/12/2023

Complaint: 20121968

I am rejecting this response because:
This is the text of the email I received that amazon is referring to:
"Dear Sir or Madam,

As stated in our previous communications, our decision to terminate your Associates account is final. Any further requests to review your account for reinstatement will not receive a response.

It is important that you immediately stop using the Content and Amazon Marks and promptly remove from your Site(s) and delete or otherwise destroy all links to the Amazon site, all Amazon Marks and all other and any other materials provided or made available by or on behalf of us to you under this Operating Agreement or otherwise in connection with the Program.

Please be aware that any other accounts you have, or may open in the future, may be closed without payment of any commission income pursuant to our rights under the Operating Agreement. Amazon reserves all other rights and claims."

It is self evident why this issue is not considered resolved. Not only do they not attempt to resolve the issue, but they also don't address my concerns at all.

This is disgusting bullying behavior though I can't say that I'm surprised in the least.

Sincerely,

***************************
Business Response
Date: 06/25/2023
Hello ***************************,

We reviewed your account ****************, the email appeal sent to Amazon, and the BBB complaint regarding your Amazon Associates account being closed. The decision to terminate your accounts was found to be correct.

We have closed your accounts because you are not in compliance with the Operating Agreement you agreed to on 09/09/2020.

As stated in sections 2(b) and 6 (b) of the Associates Program Participation Requirements:
- You must not make inaccurate, overbroad, deceptive or otherwise misleading claims about any Product, an Amazon Site, or any of our policies, promotions, or prices.

- You will not sell, resell, redistribute, sublicense, or transfer any Program Content or any application that uses, incorporates, or displays any Program Content, PA API, or Data Feeds. For example, you will not use, or enable, or facilitate the use of Program Content within advertising outside of your Site or on or within any application, platform, site, or service (including social networking sites) that requires you to sublicense or otherwise give any rights in or to any Program Content to any other person or entity, nor will you create links formatted with your Associates tag for, or display such links on, a site that is not your Site.

Any outstanding earnings related to your account have been withheld based on violations of the Operating Agreement and Program Policies, which include the following:

-Your Site makes inaccurate, overbroad, deceptive or otherwise misleading claims about Products, the Amazon Site, our policies, promotions, or prices. It has language that misrepresents or embellishes Amazons relationship with you (including by expressing or implying that we support, sponsor, or endorse you).

- The prices for Amazon products mentioned on your websites *************************** and ***************************** were inaccurate when compared with the actual prices on Amazon.

-You are redistributing our Content to Third parties, in order to drive traffic to Amazon Site through your Special Links. Sublicensing or otherwise transferring rights to Amazons content and/or referring traffic from websites that are not yours is not permitted. Example Due to the above-mentioned violations, we will not be paying any outstanding fees and the corresponding reports cannot be unlocked for your access. It is important that you immediately stop using the Content and Amazon Marks and promptly remove from your Site(s) and delete or otherwise destroy all links to the Amazon site, all Amazon Marks and all other and any other materials provided or made available by or on behalf of us to you under this Operating Agreement or otherwise in connection with the Program.
Please be aware that any other accounts you have, or may open in the future, may be closed without payment of any commissions pursuant to our rights under the Operating Agreement. Amazon reserves all other rights and claims.
Regards,
Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/04/2023

Complaint: 20121968

I am rejecting this response because:
This non-response response which doesn't address my complaint at all just emphasizes my complaint about how they deal with the individual.
Harasankar.M from Amazon.com clearly didn't read my complaint which wasn't about the reasoning but rather about the method of dealing with it.
To reiterate: Amazon should be understanding that even if people try their best, they may still not be compliant with all the rules and they should give a warning and be understanding about it. They really don't care about people. People rely on this. They terminate an account and then when the individual requests an appeal, they say a "specialist" reviewed and deemed their decision to be correct because they may terminate an account with or without reason.
It's a joke.

Sincerely,

***************************
Initial Complaint
Date:05/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
purchased a ******* Galaxy S21 on 5/22/23. Today Tuesday 5/30/23 @ 2:40pm, the *** driver said he couldn't give me a receipt and I don't understand this,but he explained. I called Amazon to ask about this Joy answered and lied to me, I wanted to complain. How is it Amazon can take my money for a purchase but to no fault of my own this phone was faulty. I'm told I will have to wait 2 weeks for my ****** after *** have the phone to take to Amazon. I'm very uncomfortable with this and need to know that my money will be returned to me asap,not 2 weeks, I had nothing to do with it this product not working. I want my ****** for this purchase,you sent *** to pick up the phone, it's in *** hands and now I'm with the phone and my money,no this doesn't make sense. Pending BBB. I asked *** to speak with someone to file a complaint " THERE IS NO ONE" I then asked for Corporate phone number,THERE ** NO CORPORATE. All lies,so I contacted BBB. Not fair that I should have to wait 2 weeks for a refund and they have *** picking up returns and giving no proof so that I could get a return faster. What if he loses the return package,what if they don't scan it properly to prove it's with them. There should be a faster way for me to get my refund, Amazon took my money quickly with no problem. I would appreciate your help in resolving this matter. I can't afford to just give 314. 57 away., I have no faith I will be getting my money back at all.
Business Response
Date: 06/01/2023
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you've experienced with return.

Upon checking with our internal carrier team, I can confirm that your item was picked up by the carrier on May 30, 2023.

Once the carrier has received your return package, it can take awhile to arrive at our returns center. We ask that you wait 14 days from the carrier's first return scan on your package to allow for any delay in delivery or processing. Some items may take up to 30 days.

As soon as your return is processed, we'll request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************

We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:05/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I don't have my money so how is my problem solved my item on May 25 2023 have been returned they refuse to issue my refund saying that I have to wait over a month to get it
Business Response
Date: 06/01/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with ** regarding the return processing time on your order and have looked into the matter in detail. A refund has already been issued on this return.

It can take upto 30 days from when a returned package is received by the carrier for it to be received and confirmed in processing by our returns team. We will not be able to issue a refund unless the process is complete.
***********************************************************************************************************************************************************************

The refund was issued Wednesday, May 31, 2023 to the **** original payment method. You should see the refund in 3-5 days of issue.

We appreciate your patience.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:05/30/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the complete Season 6 of the show ************************* from Amazon Prime Video and have only been provided 21 of the 22 episodes on their streaming service. Episodes **** and ***** are available to watch although ***** are unwatchable as far as continuity if you are unable to watch 20. I called customer service and was told even though I paid for the full season that I now need to pay for a Paramount+ streaming service to watch that episode. I bought and paid for the entire season, not 21 of 22 episodes of the season.
Business Response
Date: 06/01/2023
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you're unable to watch 20Th episode of ************************* from Amazon Prime Video.

Upon investigating with our internal team, I can see that our technical team is aware of the issue and is working on a resolution.

You will get an update, once the issue has been resolved.

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/02/2023

Complaint: 20121016

I am rejecting this response because:
I have received notice that the missing episode is available, but have not received a refund as requested since I did not receive what was paid for in the timely manner that it was supposed to be provided and only after contacting Amazon multiple times and eventually the BBB. I expect a full refund for the purchase as resolution to this matter.
Sincerely,
*********************************
Business Response
Date: 06/11/2023
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to **.

After investigating your Order ID: ******************* for ************************* Season 6, we noticed that the total Price was: $29.99 however it was applied a Total Promotions of $29.75 therefore the Order Total was: $0.24.

Due to this matter an Amazon Gift Card was added to your account for $30.00. It will apply to your next order, and you can view your balance and usage history in Your Account here:

*************************************************

We care deeply about customer experience and appreciate the time you've taken to contact us.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************

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