Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,442 total complaints in the last 3 years.
21,579 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am from ********* and have been shopping on Amazon.com online for more than ten years, although I have been an infrequent shopper on the website in recent years due to the availability of alternative shopping sites in *********.Amazon suddenly closed my account earlier this week without any warning. I have not been able to log into my account on Amazon.com in order to contact customer service, and my repeated emails to Amazon received unhelpful automated replies, seemingly generated by robots.I have a balance of USD $49.48 left in my Amazon.com account, and if ******************** does not wish to continue its business relationship with me, it should refund the sum to me.Unfortunately, my repeated emails to Amazon, and even **************, did not receive any response drafted by human.I provide copies of my emails with Amazon for your kind review, as well as recent receipts from Amazon.com evidencing the $41.48 + $8.00 USD being credited to my Amazon account, which I am no longer able to access.Thank you.
Business Response
Date: 06/22/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 22 June, 2023.

Sincerely,

********
Amazon.com
Customer Answer
Date: 06/23/2023

Complaint: 20123820

I am rejecting this response because:
A - Amazon claims that I have violated their terms and conditions, but does not share any details on these alleged violations.
Now that I have regained access to my order list in my account, I have uploaded a list of my purchases in my Amazon US account in 2022 and 2023 - The only purchases I have made is to load my Giftcard account with *** from my various prepaid gift credit cards, whilst I contemplate potential purchases from Amazon ** (although their shipping costs to ********* makes any purchase un-competitive)
Amazon have now suddenly made un-substantiated claims and have in effect confiscated and unjustly deprive me of access to the balance in my account. I have paid out *** in cash directly to Amazon, and they have decided to take them away from me.
In the entire transaction, Amazon have benefited from taking my ***, whilst I have lost all my *** in my Amazon account.
B - After my complaint was lodged on BBB, Amazon have finally decided to reach out to me despite ignoring all my previous pleas for a response by a human. They have offered to restrict my gift purchase to digital purchases only, which they are clearly aware is useless to me as I am no longer in the US, and am unable make use of any Amazon Digital purchases whilst overseas. I attach a copy of Amazon's email for your easy reference.
Point A & B above points to Amazon unjustly confiscating US dollars which I have deposited into my Amazon account.
Point A shows that Amazon does not have any real reasons to take any actions (since the only purchases I have made is to deposit *** into my Amazon account in the previous two years).
Point B shows that Amazon have proposed an unreasonable use for the *** which I have deposited into my account, since overseas customers are unable to make any digital purchases (For example, I had tried to purchase ****** giftcards but these cannot be used outside the US in my account either). This means that I am unable to make use of the *** which I have deposited into my Amazon account.
I would like a full refund of all my US dollars deposited into my Amazon account, as ********************** have refused to allow me to make any meaningful purchases. It is only fair for Amazon to refund a customer who have directly deposited funds, if Amazon does not wish to serve the customer.
Sincerely,

*******************
Business Response
Date: 06/29/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you Amazon Account is locked.

I apologize for the inconvenience that you have experienced in this case.

I've escalated this issue to the appropriate team and received an update from them stating your account is unlocked and you can use the gift card balance in your account to purchase ********************** items only. You can no longer use your account to place ************************** orders in our store. That is because your account has repeatedly violated our Conditions of Use. We will cancel all non-digital orders you place on Amazon.com. Note that in accordance with Amazon.com Balance and Amazon.com Gift Card Terms and Conditions, you cannot transfer your gift card balances to another account or request a cash value payment.

To learn more about our policies, go to Amazon.com Balance and Amazon.com Gift Card Terms and Conditions:
www.amazon.com/gc-legal

If you would like to appeal this decision, reply back to the email that you have received on Thursday, June 22, 2023 to reach an account specialist.

Thank you for your patience and understanding.

Regards,
Pratap
Customer Answer
Date: 06/30/2023

Complaint: 20123820

I am rejecting this response because:
1. Amazon have not provided any details on why my account is deemed "suspicious", and have failed to answer any of the points raised in my response dated 22 June 2023, namely (A) I have done nothing wrong with my account, except to purchase Amazon Gift Credits in my account; (B) I have not made any purchases with these credits, except for one refunded transaction where I had tried to purchase a US ****** credits for my ****** account[*************************], and discovered that digital goods from the US cannot be used by anyone located outside the US, and I had immediately contacted Amazon **************** to refund the purchase.
2. Amazon's offer to allow me to spend my Amazon credits on "Digital Goods Only" is meaningless, as I am currently not in the US and have no meaningful way of making use of any of Amazon US's digital goods due to DRM which restricts access to Amazon US digital goods outside the US.
If Amazon does not wish to allow me to make any meaningful purchases by cancelling my account, or by restricting the use of my credits to items which I cannot purchase and use in *********, it should make a full refund to me. Otherwise, Amazon should not put any restrictions on my account so that I can spend the balance in my account on physical goods which I can ship to *********.
Sincerely,

*******************
Initial Complaint
Date:05/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a bike with Amazon under order number 113-4887425-2433064 on 05/07/2023.Paid $238.95.Delivered bike was completely different style and had defective wheel and requested a return and refund. The online approved return had me paying for the return shipping so I disputed.I requested paid shipping label to send the bike back.The rep said was filing insurance claim and I will not need to send the bike back.Then I decided to trash the bike since I had no use of it and was defective.After days, I still get no refund and reached the amazon back to check the insurance claim status.The rep *** tells me I cancelled the claim and nothing is going on. Why would I cancel and I don't even k*** how. Now they tell me they will reopen the refund request and ask me to return the bike which I trashed. It seemed like they are just playing with words on this.
Business Response
Date: 06/02/2023

Hello,
We have reviewed the issue filed for the Order and noticed that the Buyer has received a different item.
A full refund has been issued to the Buyer in the original payment method .
-- Refund Date:6/2/2023
-- Refund Amount: $238.95
In summary, a full refund has been granted to the Buyer.
Sincerely,
Initial Complaint
Date:05/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon arbitralily closed my account on the charge of asking for refunds for a large number of orders. I have never asked for a refund from the time I opened my account and just recently completed my first order.The other reason they give is I had a previous account that violated their terms and policies, yet this is the only amazon account I have.They have refused to look at my actual history and closed my account. Any commmunications I sent are ignored.
Business Response
Date: 06/12/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 13th June 2023.

Sincerely,

********
Amazon.com
Initial Complaint
Date:05/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/30/23, I was checking my bank account and saw ********************** had charged my account $100.52 4 times for one order. They had also charged $22.45 twice for another order. I contacted Amazon customer service and was told because they were from different fulfillment centers, requiring multiple packages, and because I used my bank account, not a credit card or Amazon gift card, the full total was authorized with each package in the order when it shipped. That is not what Amazon's website says. They should not be charging consumers multiple times for an entire order amount no matter how many shipments are required. Once the full order amount has been authorized, there should be no additional authorizations. While continuing to review the information on my account, I also found I was double charged for 2 different orders that cleared my bank account on 5/16/23. I tried contacting their customer service multiple time and spent over 2.5 hours on the phone between 7pm ET 5/30/23 and 1 am 5/31/23. I was finally transferred to an escalation rep on my final call, who could only advise me to file a claim with my bank as she only sees one charge, while I am looking at my bank statement with multiple charges. She kept asking for a charge ID after I told her multiple times the charges were made from my bank account, not a card, directly from my account, which I use as a payment source on Amazon. Amazon has over $400 pending on my account at this time. What if I needed the money for bills, or an emergency? What if they had overdrawn my account? The ********************** customer service is not equipped to handle these situations and are literally looking through scripts and manuals while trying to assist. I also had a "supervisor" call after midnight, let the phone ring once and then email me stating he was unable to reach me at the number provided.
Customer Answer
Date: 06/06/2023
The reason for the complaint is incorrect, it should be a billing dispute.

Additionally, since the complaint was submitted, my Amazon account has been suspended and my payment methods were removed from the account. I have had no contact from anyone at Amazon as requested since filing the complaint. I was made aware of the removal of the payment methods by receiving emails from Discover Card and Amazon accounts and called them at 4am this morning.

It would appear based on the emails they're trying to make it appear as though I owe them money which is not the case. They received full payment once for each order. My bank has reversed the additional charges on the account.

Amazon has a record of the additional authorizations they submitted for the charges I originally called about. I have attached the screenshot of those transactions.

There is no method to reach anyone at Amazon's executive or corporate offices by any means other than post office box, which is beyond ridiculous.

*****************************-**********;
Business Response
Date: 06/09/2023
Hello *******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've checked with the concerned department in this matter, they've reviewed both the charges and found two different orders placed in your account.

They've confirmed that both the orders were charged for only once and all authorizations were cancelled.

We request you to reach out to your bank for further information in this matter.

We hope to see you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/12/2023

Complaint: 20123620

I am rejecting this response because:
Amazon keeps saying they only charged me once and that the other charges were canceled. That is incorrect I have submitted documentation from my bank where multiple authorizations went through and actually posted on my bank account. Fortunately my bank returned my funds.
The bank can't credit ehat was not taken. There were not two orders this happened on in the month of May it was four. I submitted that documentation as well. I don't know what happened with the Amazon charge system during the month of may, but there is some issue. If you ****** search you will see there other people complaining about the same issue.

I don't know how Amazon can keep disputing what is actually proven instead of accepting responsibility and looking into the issue.

Amazon also failed to address the fact that they turned my account over to a collection agency for money that I do not owe Amazon and suspended my account for absolutely no reason. They removed all of my payment methods from my Amazon account. This still has not been resolved despite me submitting documentation to the collection agency that I don't owe Amazon money.
I am paying for an Amazon Prime membership that I have been unable to use for over a week through no fault of my own.

Sincerely,

****************************************;
Customer Answer
Date: 06/15/2023
I have received the attached email from Amazon advising me to reach out to them to resolve this issue via phone call, however, I cannot get any resolution via phone. My account has been suspended for 2 weeks now while I am paying for Amazon Prime and can't use it. I have needed to purchase items and had to go to another vendor, therefore wasting my Prime membership that I am paying for.

Business Response
Date: 06/20/2023
Hello,

We have reviewed the customers buyer account and sent an email to the customer to their registered email address on 20 June, 2023.

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,

Amazon.com
Customer Answer
Date: 06/21/2023

Complaint: 20123620

I am rejecting this response because:
Amazon has not addressed any of my issues. As you can see from the email that I have attached the only thing they have done is send me another form response stating that my account is with TRS and my account will be unsuspended when I pay money that I don't owe. That does not address the fact that Amazon actually overcharged me multiple times. It does not address the fact that my account is suspended and should not be because I don't owe Amazon any money.

Sincerely,

****************************************
Business Response
Date: 06/27/2023
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your response and checked with the concerned department in this matter.

They've sent you an email in this regard already, also they've requested to reach out to your bank in this matter.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/04/2023

Complaint: 20123620

I am rejecting this response because:
I updated the complaint when Amazon sent my account to TRS collections for money I do not owe them. They erroneously charged me multiple times for single orders. They sent me an email with verification that they ran the authorization for $100.52 multiple times, but stated they had canceled the transactions. This was incorrect. I have submitted proof that multiple transactions cleared my bank for $100.52 x 4, $22.45x2, $10.69x2, and $6.73x2.
Amazon keeps saying they have contacted me, but the only communication they have sent is that they have turned my account over to a collection agency. My account should not be in collections, I don't owe Amazon money. They over charged me. Since they would not assist me with the overcharges and instructed me to contact my bank, I did so. I filed a claim and my bank returned my money for the overcharges. Amazon received full payment for each order. My bank refunded me 3 of the $100.52 charges, one of the $22.45 charges, one $10.69 charge, and one $6.73 charge.
Amazon has not addressed the fact that I have paid for an Amazon Prime membership that I cannot use because they have my account suspended. I have chronic illnesses, and have been forced to go out of my home to purchase items I'd normally obtain through my Amazon account because they have suspended my account due to their error.

Sincerely,

****************************************
Business Response
Date: 07/13/2023
Hello *******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and I understand your concern regarding your account.

I've checked with the concerned department in this matter. They've reinstated the account.

You can place new orders in your account. Also ********************** membership is active in your account, you can avail all the prime benefits.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/18/2023

Complaint: 20123620

I am rejecting this response because:
I am happy my account has been reinstated. I have also received a $16 refund for my Prime membership for the time I was unable to use my account.
I am still waiting for a formal written acknowledgment of Amazon's error as well as a formal written apology.

Sincerely,

****************************************
Initial Complaint
Date:05/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Promised refund of S/H in QA recorded CSR call with Amazon on 5/4/2023. Followed directions from Amazon CSR to return item to **** remit receipt to CS-reply email, and refund will be processed for S/H. Was never refunded per guarantee from Amazon CSR.*** claim filed by Amazon CSR 5/10/2023. Amazon never responded to *** claim. Refund never given as promised. **************, 3rd-party store stated in email they sent a prepaid label to return item. Proof of label enclosed in complaint and Amazon was able to see label. Label was not pre-paid.
Business Response
Date: 06/01/2023
****************,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the exact order you are referring to.

Please share the order number with ** so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/02/2023
The emails containing the order number were in complaint.
I responded to Amazon's email to me and included the order number to the recipient whom sent me the email from Amazon 6/1/2023.
I'll remit again.
ORDER # 111-2618564-5837000
I am asking for refund of the "shipping and handling" of item. Per the promise in call with Amazon CSR 5/4/2023. Third party seller did not remit a pre-paid label per their email in the Amazon CS email feed. Amazon employees can see all of the email transactions with seller.

Business Response
Date: 06/15/2023
****************,

I've received the return shipping receipt and reviewed it.

As promised I've issued a gift card amount of $133.72 to your amazon account for the return shipping fee receipt.

The current gift card balance on your account is $133.72. You can view your balance and usage history in Your Account here:

*************************************************

Your gift card balance will be automatically applied to your next eligible order.

If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page.

Any unused gift card balance will remain in your account until it's applied to an order.

This option is not available for 1-click orders. To learn more about using your gift card, visit our Help pages:

*************************************

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:05/30/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 6, 2022, I ordered a GIGABYTE GeForce RTX **** Ti Gaming OC 12G Graphics Card, 3X WINDFORCE Fans, 12GB 384-Bit GDDR6X, GV-N308TGAMING OC-12GD Video Card. The order number for this was 111-2848616-7053018. Since then, I have been patiently awaiting a status update. The package was lost in transit and has been marked as "On the way back. Your refund will be issued soon." However, the package was either lost or stolen so it will never reach the warehouse and I have still not been provided with a proper refund. A couple of days later, I placed an order for a different model of graphics card and received that. I have tried to work with support, but they said they have no options. In addition, due to the fact that I have been made to wait this long, I am unable to file a chargeback with my credit card company, since the law only requires that I be given 60 days even though Amazon told me to wait longer. The transaction amount was for $1,159.69 and, unfortunately, this amount is large enough that I can't just let this go. This is money I need, and I feel cheated, I feel scammed, and I feel hurt that Amazon is stonewalling me after stealing my money. Their own system shows that it never reached me, and it's been stuck in this status for nearly a year.I love Amazon. I shop all the time, spending thousands of dollars per year. In addition, I am concerned that Amazon knew that making me wait for so long would prevent me from getting a refund in an effort to steal my money, despite my longstanding membership and several thousands of dollars of purchases over the years. All I want is a refund, which I am legally owed, and an apology for this runaround and for robbing me of my ability to pay my bills and live financially secure.
Business Response
Date: 06/01/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with reference the return of your Order ID ending **** and have looked into the matter in detail. The response we shared earlier was correct, as we are not able to issue a refund or make a billing adjustment on this issue.

Considering the date the return label was issued on, the return should have been received by now under circumstances. We have not received the expected return item in processing.

We need the correct item to be returned and physically verified before a refund can be issued. It can take upto 60 days from when the carrier receives the item to be processed and refunded. In this case, the item has not yet been confirmed by our processing center.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/02/2023

Complaint: 20123321

I am rejecting this response because: ***** has ignored the facts of this case. He stated that the carrier could take 60 days, however, as Amazon's own system shows, I never received the item to begin with. This item was not a return - it was an item lost in transit on Amazon's part. I never received the item to begin with, I never applied a return label from Amazon, so it's not possible that the responsibility is on me.
According to the Mail, Internet, and Telephone Order Merchandise Rule, Amazon is responsible for the delivery of merchandise that is delayed. In this case, the order was cancelled because the delays were excessive, and Amazon is legally required to provide a refund within 7 days of cancellation, whether or not the item reaches them back. The reason for this is because the item never reached me to begin with. I never received the item to ship it back, the return was initiated on the part of Amazon, and they were responsible for making sure their drivers shipped it back properly. I am guessing that one of Amazon's delivery drivers stole the package, which would explain both the excessive delays and the reason it was never scanned back in despite it shown in Amazon's system as still being "on its way back," with a refund "coming soon."
In this instance, I am legally owed a refund. I implore Amazon to act in good faith. I would like to avoid drawing this out with consumer protection agencies.

Sincerely,

*************************
Initial Complaint
Date:05/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May 2020, I purchased a ****** muffler with a lifetime warranty from Amazon. Two weeks ago, the weld at the intake portion of the muffler split in half, completely disconnecting it from the exhaust system.On 22 May 2023, I called Amazon *************) and spoke with supervisor ********, who refused my request that Amazon honor the warranty. He kept citing that Amazon can only do that within 30 days of purchase.I quoted to ****** from the Amazon website:Amazon.com Returns Policy Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of delivery, with some exceptions:To determine if a product sold by Amazon.com has a longer return timeline, locate the product type below. Automotive Items If you've purchased a defective automotive item, shipped from and sold by Amazon.com, that is covered by a published manufacturer warranty, Amazon honors the warranty. Amazon will either replace the item or refund the cost of the item for the life of the published warranty.******************************************************************************************************* Further, the information on the muffler sales page: ************************************************************************************************* clearly states:******************* -- Comes with ******** limited lifetime warranty and exclusive 90-Day Safe and Sound Guarantee. Visit Walkerexhaust.com for details.Given the above information, Amazon should replace the parts, or credit me the cost of the muffler (so I can order another one), along with an exhaust gasket. The gasket is a crushable gasket, that can only be used once to connect the muffler to the exhaust resonator assembly.My muffler and gasket order # ***-4188581-2440200.Muffler- $101.78 Exhaust Gasket- $6.49 I was given a $50. credit, but I should have received a full credit.
Business Response
Date: 06/01/2023
Hello ******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question, upon checking the order I see that the order is out of return window.

Hence we will not be able to accept return for the item. For warranty benefits we request you to reach out to the manufacturer.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:05/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
account that needs access: ************************** I need access to my account and I need it to be re opened. I attempted to buy a gift card for my grandsons birthday Monday morning but the order put my account on hold for some reason. I then provided the information needed to prove my ownership but my account was still on hold. Now I have received an email stating that my account has lost access due to my account being related to another that is closed.My credit card information was previously stolen and used on amazon which is the relation they are referring to. I made my own account which is what I attempted to buy the gift card on. Before buying the gift card I previously bought a ******.Please give me access again, I beg you. The account that I need access to: ************************** I need amazon.
Business Response
Date: 06/12/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6/12/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:05/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ******* Galaxy s23 on 5/3/23.I returned it to an Amazon wherehouse for a refund in ******** **. As of today 5/31 I have not received my refund. I have spoken to over 12 associates online. *** been transferred and told 4 different dates of my refund. I have found several online chats ******* it) where Amazon delays refunds and goes past 30 days (against their own policy). This is terrible customer service.
Business Response
Date: 06/13/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the order ending ****, I have reviewed the issue. We apologies for any aggravation on this issue.

A refund had been issued on Friday, June 9, ********************************************* the next 3-5 business days.

While there may occasionally be glitches in processing due to technical reasons, once the return comes in and is confirmed in processing, a refund is issued right away and an email sent.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:05/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*********************** *************************************************************** ORDER # ***-8722599-1330606 Amazon first they send me an email after I spoke with an agent and her supervisor stating my pkg was received and processed over a week ago, and this complaint is taking about that long because this same issue is not being resolved im having to type this out cause its not being resolved, and im about to file a complaint on whoever keeps aksing me for order number that i have typed several times and the price is on the attachments bbb or amazon is not properly handling this dispute they will ask me for an order number then let a day or 2 go by like you are either discriminating against me or attempting to insult my intelligence...by ignoring my BBB complaint...i sent back a pair of boots in this package and first, I was sent an email confirmation on May 26 at 2:53 pm that said I would be refunded three days later then I'm told to wait ***** days then the last agent thought I had already gone 60 days then he says it's too late to be refunded, I'm glad It hasn't been 60 days or I would have been a very unhappy camper. I am upset now about the treatment that I have received. That's why I needed to contact you to see what was going on because I returned the correct product, they obviously mixed it up or they have made some type of mistake that has caused a glitch in their system. This has been a challenge to get some help for this situation...cause once one person puts something positive in the system they will ignore that and give all of their energy towards the negative, it has been a challenge getting anyone to even look at the May 26 2:53 email that was sent to me from a supervisor. since this has been a 3-day issue with bbb what ill do is post this on BBB page and show the others what my issue is since its taking so much to get a complete answer or even a refund for items that I sent back over 2 weeks ago....and I have all the screenshots..casue i should have been refunded
Business Response
Date: 06/02/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your order is now refunded on June 1, 2023 in the amount of $62.53. You should see the refund already credited in your gift card balance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************

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