Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,442 total complaints in the last 3 years.
21,571 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/31/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi there, I'm hoping you guys can help me with this. I appear to have hit a dead end with Amazon.com with my issue. I had received an e-bike from them that was damaged upon opening and assembly and my first ride I realized all these major problems it had. I hadn't opened it until a few weeks after reception bc it was a Christmas gift and had until the end of January to process a return.. after I assembled it, I said no way can I give this and after a bunch of back and forth with Amazon, being first told I'd not have to return due to the lithium battery and could rid the bike locally, then they said a month later, no you'll have to send it back to the seller.. this is now right at the end of my return period. I went to the shipping place and they said the return shipping would cost hundreds of dollars.. this company had already ran me through the ringer saying no no no you've got to go get it fixed and send us the bill.. I didn't want to repair something that came to me broken!.. and the issues would not be able to be repaired without new parts that would take God knows how long.. I said, no I don't want your lemon or it was damaged in shipping, I DON'T KNOW.. but, when I put it together, these are irreparable issues.. the gear not being able to twist past the middle gear.. etc.I filed complaint after complaint, waiting on a pre-paid shipping label. This box is still to the side in my studio, taking up space.. and Amazon has ghosted me. Where's the label?Why don't they recompense me for this item that came to me broken?I guess the years of being a devoted Prime member mean nothing to them, and honestly I've bought maybe 5 things in the past 4 months of dealing with this, whereas I normally buy 30 items a week. I'm over it.The email address associated with my account is ******************** and this is in regards to the **** bike. I'm tired of waiting and waiting. I've sent videos of the bike gear in the box. I call and call and have spent hours on this.
Business Response
Date: 06/03/2023

Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that the item received by Buyer was defective.
A full refund has been issued to the Buyer in the original payment method.
-- Refund Date:6/3/2023
-- Refund Amount: $630.64
In summary, Buyer has been refunded for the concerned order
Initial Complaint
Date:05/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,Amazon Seller Support rejections for the "De La ****" brand approval were in error.According to Amazon policies, I can sell on ASINs that need approval to sell if I confirm the originality of the source of my products. I opened several cases in the Amazon system to receive approval from Amazon Support. However, my requests were rejected in error without relevant reasons.The critical fact is that I have the invoices from a distributor required by Amazon to sell under the "De La ****" brand on Amazon.ca. So, I want to resolve this issue via BBB. If Amazon Support suspects me of submitting invalid documents, they always have the opportunity to contact the distributor.All contact information is provided in the invoice. For the convenience of Amazon Support, I want to duplicate the contact information of the distributor here:- Company name: ************** Logistics LLC - Brand's contact person:- Email: ****************************** Phone number: ************** In the files attached to my request, you will find the following:- Invoice confirming the purchase of goods - A copy of the statement from my bank account confirming payment to the supplier for my order - Confirmation of the shipment delivery of my order Based on the preceding, I am requesting Amazon Support to allow me to sell products under the "De La ****" brand on Amazon.ca, as I have fulfilled all the requirements to obtain this right. Many thanks for considering my request.Best Regards,*************************** Business Name: *** Shack Inc.Amazon.** Storefront Name: Westcoast Wellness Seller ID: **************
Business Response
Date: 06/02/2023
Hello from Amazon.ca,

I understand the Selling Partner is interested in selling De La **** ASINs on Amazon but the application has been denied.

There is currently an open case requesting the Selling Partner for more information. The Selling Partner can provide the documents on the case ID ***********.

We were not able to verify the supplier information listed on the invoice provided. Please request the Selling Partner to send documentation that solves the issues described.

Documents and information required from the Selling Partner's supplier's supplier:
-- Copies of invoices, receipts, contracts, delivery orders or authorization letters from your supplier's supplier issued in the last 365 days.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.

These documents must include:
-- Contact information for your supplier's supplier, including name, phone number, address, email, and website.
-- A description of the item.
Initial Complaint
Date:05/31/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a disabled senior citizen with mobility issues. I do not leave my apt without medical assistance. Therefore, everything I purchase is delivered. I have very detailed delivery instructions on all my delivery services to bring to my apt door. Most of the time the i structions are followed. However, on May 19, 2023, I placed an order with Amazon for same day delivery. I received notification that the package was delivered. However, it wasn't delivered to my apt. My Amazon app sent a picture of the delivery. The package had been left in the unmonitored main lobby of my building of 180 units. I contacted Amazon customer service and explained that the delivery wasn't left at my door and I had no means to go downstairs to get it. I stated that I could try to call my granddaughter to come over after school and get it for me. The rep said that if the package wasn't there when she got there over 3 hours later to call back and she would refund or resend the package. The package wasn't there. I called back and was told that I would have to wait 48 hrs. I waited and called back many times and finally received an email saying there would be no refund since the package was sent to my address.I am out of $44.87. I want my money refunded, not a credit from Amazon, as they try to do. They are responsible for the problem. I contacted corporate office, who kept calling me when I was sleeping and never left a number to call back. I emailed them and gave them a time frame to reach me, but the never have. You can't speak to a live person in the ***************** This has caused me much anxiety, as I'm on a fixed income and had to go without the items needed due to my money being tied up.
Business Response
Date: 06/02/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item from order ending 7838.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states:

"All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

Please See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/09/2023

Complaint: 20124789

I am rejecting this response because: Amazon received my payment to deliver my order to me, not to the table of an unmanned public lobby. There are signs from building management to delivery people not to leave packages in the lobby.
I have explicit delivery instructions on my orders. Amazon hires delivery people who choose not to want to take the elevator to drop off orders. They need to be held accountable. They provide a service. Therefore, they are required to make this right.

Sincerely,

***************************
Initial Complaint
Date:05/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email from Amazon """Hello,We have closed this account because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.If you had open orders on this account, those orders were canceled when we closed the account. Any ********************** content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the Your Orders menu on Amazon.com.If you would like to appeal this decision, please reply to this email to reach an Account Specialist. Our **************** team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.Sincerely,Account Specialist ******************** """I have no other closed accounts. I need to reinstate this.
Business Response
Date: 06/12/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 13th June 2023.

Sincerely,

********
Amazon.com
Initial Complaint
Date:05/31/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 25th 2023 my daughter made an unauthorized purchase on my Amazon account resulting in $1200.Was advised by Amazon to just decline receiving package from carrier and it will be received back and a refund will be issued. 30 days later they tell me they lost my package but it's somewhere at there return center and they can not refund me anymore I just lost $950. Other items in the parcel was refuned but not the most expensive item wich was a iphone. I've called multiple times and have been told the same thing they are just going to keep my money even after they tracked the package and it is on there return center property.
Business Response
Date: 06/10/2023
Hello ******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologize that you haven't received your items from your recent order. We're happy to help you further.

Please reply to this email with your responses to the following questions in English or Spanish from the email address associated with the Amazon account that you used to place this order.

Youre able to send your responses directly in an email or through an attachment such as a PDF or JPG file.

The Incident Report has to be completed before July 26, 2023 to be considered for review. Send one set of responses for each package that you didnt receive. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY) :_______________

3. Package tracking number:_______________

4. Name of the items you didnt receive:_______________.

5. Is it your first Amazon package at this address that was marked as "Delivered" and you didn't receive it?_______________

6. If no, how many times it has happened? _______________

Thank you for your cooperation.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/12/2023

Better Business Bureau:

I have reviewed the response and submitted all the information requested by Amazon. I would like the refund for the attached item since it has already been confirmed and tracked at the Amazon ****** center property.

Sincerely,

*******************************
Initial Complaint
Date:05/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB, we are trying to resolve our issue with Amazon for more than half a year already. Their last response to our submission was never received since November, 2022, and they have left ** with no option to submit the requested information. We created a case through Amazon Seller Central, and asked to transfer our documents to the relevant team. Amazon responded they did it. Case ID: *********** created on May, 18, 2023. We still have no response from Amazon. We have provided all the information they have asked for, however, they just do not respond. Please contact them on our behalf in relation to the case ID: ***********, and ask them to review our information, and contact us back. Kind regards.
Business Response
Date: 06/02/2023
Hello,

We have decided not to reinstate this account and an email was sent to them informing them of this decision on 6/2/23.

Thanks,
Amazon.com
Initial Complaint
Date:05/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/*****,I am writing to file a formal complaint and seek your assistance regarding the deactivation of my Amazon Seller account due to an inauthentic suspension (May 11, 2023). I have diligently followed the process outlined by Amazon and submitted all necessary documents, including a receipt from ******* a verified and reputable supplier with a long-standing history. Despite my efforts, Amazon declined these documents, stating, "We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time" (May 16, 2023).The receipt I submitted clearly shows the questioned items in the proper quantity, and ****** fully complies with Amazon's supplier requirements. Furthermore, there have been no customer complaints against these products, which demonstrates their authenticity and quality. As an honest seller, I strongly believe that the decision to suspend my account is unjust, and it is negatively impacting my business, as Amazon is withholding a significant amount of funds from my account.In light of these circumstances, I am seeking your assistance in resolving this disputed situation and appealing for the reactivation of my Amazon Seller account. I kindly request the following actions to be taken:1.Engage in direct communication with Amazon on my behalf to provide any additional information or clarification required to reactivate my seller ****************** for a fair and just assessment of my case, taking into consideration the evidence provided and the lack of customer ********************* address the issue of Amazon withholding funds from my account, as it is significantly impacting my ability to conduct business effectively.I have attached copies of the receipt from ****** and any additional supporting documents for your review.Thank you for your attention to this urgent matter.Sincerely,************************* *****************************
Business Response
Date: 06/03/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on May 11, 2023. We notified the seller of this decision by email on that day.

We are unable to provide information on our investigation methods. The seller can write to ** at payments-****************************** to request a transfer of any funds remaining in their seller account.

Sincerely,
Seller performance team
Customer Answer
Date: 06/09/2023

Complaint: 20124134

I am rejecting this response because:
Dear BBB,
I am writing to escalate the dispute I have with Amazon regarding the deactivation of my account. Despite my efforts to resolve the issue, the response received from Amazon does not meet our requirements and fails to comply with applicable laws.
We have diligently submitted all the required documents to Amazon in order to reactivate our account. However, ********************** declined our request without providing any specific details or explanations as to why our account remains deactivated.
It is important to note that we sold authentic products sourced from a trusted supplier, ******* Our business practices have always adhered to the highest standards of integrity, ensuring that customers receive genuine and reliable products.
In light of the circumstances, we kindly request your assistance in escalating this dispute against Amazon. We believe that our account deactivation is unwarranted and unjust, and we seek a fair resolution to this matter.
Thank you for your proactive actions and willingness to assist. We greatly appreciate your support in advocating for a just resolution to this dispute.
Sincerely,

************************* *****************************
Initial Complaint
Date:05/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB! On the 23th of March I received the notification from Amazon: To continue selling ******* products, provide all requested info for the **** B07HNT8SQL within SEVEN days. Documents need to be issued BEFORE 22-01-2023. Submit this info to csm-brand-****************************** (screenshot attached).On the 27th of March I as a bona fide seller, SENT the necessary info and invoices to csm-brand-****************************** (screenshot attached). It was declined on the 31st of March with a phrase: We cannot accept this INVOICE because it was not submitted. But this is false! After I duplicated the info, Amazon started not responding. That is why I sent an application several times through my seller account. But nothing Iinvoices contain all the required info. They were issued BEFORE January 22, 2023, as Amazon requires. At the time of my FIRST submission to csm-brand-****************************** which took place on MARCH 27, 2023, both invoices were issued no later than 365 days. Invoice N26-709 is issued on the 22nd of April 2022. Invoice N32-186 is issued on the ************** 2022. So, they are both were issued in the last 365 days at the moment of my first submission and BEFORE the 22nd of January 2023, it is obvious! I have complied with the requirements and sent the correct info to the correct email address and on time.Of course, more than two months have already passed since I sent the necessary info for the first time, which Amazon groundlessly refused to accept. But I want to emphasize that at the time of my response which took place on March 27, the invoices fully met the date requirements and covered my sales volume. All my subsequent invoices for the purchase of goods are dated after January 22, 2023, so I cannot send them now because it will be not correct.I also want to draw attention to the fact that my invoices from the same supplier have been repeatedly accepted by Amazon.I ask you to send a request to Amazon to CAREFULLY look into this point and give me an approval.
Business Response
Date: 06/03/2023
Hello,

We have reviewed this sellers account and sent you appropriate communication via Seller ******************* notification.

Customer Answer
Date: 06/08/2023

Complaint: 20124003

I am rejecting this response because:

The information from Amazon side that our invoices are forged or manipulated is fully false.
This statement is incorrect at all. Because our invoices are fully authentic and correct.
We purchase goods from our reliable supplier. A supplier himself issued invoices that we sent to Amazon.
Here is the contact information of our supplier:
*******************
*******************************************************-1158
***************
****************

It is possible to contact our supplier and discuss the issue regarding invoices.

Invoices are issued exactly for the items we are going to receive an approval for selling.

I also want to draw attention to the fact that invoices from the same supplier have been repeatedly accepted by Amazon: to get the previous approval to sell ********branded items, remove complaints from the Account Health for various reasons, including product authenticity customer complaints. Everything was perfect. Invoices were accepted by Amazon multiple times. It was never stated that our invoices are forged or manipulated. It is fully untrue!!!

Based on the above, we request to approve selling ********branded items.

Sincerely,

*********************************
Business Response
Date: 06/12/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Customer Answer
Date: 06/13/2023

Complaint: 20124003

I am rejecting this response because:

Amazon answered that Amazon cannot reinstate our selling privileges. But this answer is not applicable in our situation. After all, we requested Amazon to receive an approval for the sale of ********branded products. As we wrote to you above, our invoices are in perfect order and have already been repeatedly accepted by Amazon to receive the previous approval for the sale of ********branded products, as well as to remove complaints from the Account Health. This time we sent our invoices not to the email csm-brand-******************************* but through our seller account. Our invoices, we repeat, fully comply with all the requirements imposed by Amazon. Now our invoices for the review. We are sure that they should be accepted by Amazon. We finally have to get an approval!

Sincerely,

*********************************
Initial Complaint
Date:05/31/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two items on one-day shipping. The two order numbers are:ORDER # ***-6715308-9548237 ORDER # ***-2346933-8189830 The orders did not arrive. Amazon would not let me complain until it didn't arrive for four days in a row. I contacted Amazon everyday and the representative would just play games.
Business Response
Date: 06/02/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive your item TUMS Antacid Chewable Bites - Ultra Strength Chewable Tablets and Utopia Bedding Adjustable Bed Furniture Risers - Elevation in Heights.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that the replacement order has been created for both of the above mentioned items. The replacement item will be delivered to you by the Guaranteed Delivery Date June 1, 2023.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 06/02/2023

Complaint: 20123978

I am rejecting this response because: I ordered the products on a one day ship the first time. It is silly you are using the one day ship as a resolution when that was the very problem. You even capitalized the Guaranteed part like it means something.

Sincerely,

***************************
Initial Complaint
Date:05/31/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 3 items off Amazon using iPhone app on 5/31/23 totaling to $52.52 with free shipping. Received order placed message along with Forgot something? Place another order with in 24 hours to receive free shipping Why, because we appreciate your business etc. I placed another order for another power strip that has a price of $14.99. Noticed that l one single item has a message stating, Item qualifies for free shipping with no other language or minimum required set amount required or mentioned. Upon going to the check out screen there is absolutely no option for free shipping. Screen shots attached. Got on chat with Amazon customer care and was asked to send a screenshot of what I was referring to. Didnt get much help. Got another chat agent on and this person was not present to deal with and their resolution was to process the order so he can see why shipping was not free. The other resolution was to process the order and I would have to reach back out to Amazon to see if I can get my shipping refunded, after the item is delivered. This is improper sales practices and also bait and switch. Amazon needs to honor whats disclosed on the screen with my screen shots as proof. Note, in past there would be a disclosure such as $5.01 or more additional purchase required to meet $25.00 free shipping on a $19.99 item, however this is not the case as the screen shots never mentioned such in this situation.
Business Response
Date: 06/02/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the shipping charges for the Order ID: *******************.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that you have not been charged for shipping for the Order ID: *******************. You have been charged $52.52 for the items Extension Cord, 5ft Ultra Flat Plug 4e3 Outlets, Mount-It! MI-LCDCM Kitchen Under Cabinet and Amazon Basics 11.6-Inch Laptop and iPad Tablet Shoulder Bag Carrying Case, Black

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 06/02/2023

Complaint: 20123852

I am rejecting this response because:
I am requesting you reread the details on my complaint and understand the English language properly as we seem to have a language barrier. I obviously was not referring to the first order of the 3 products not providing then free shipping option. The complaint refers to the 2nd order I was attempting to place with in the 24 hour window from my primary order offering free shipping on the extra product I was trying to purchase and it does mention it qualifying for free shipping. Now on the check out screen there is no option to select the free shipping as mentioned prior to the 2nd item I was trying to order and purchase that falls with in the 24 hour free shipping window. Please do not sweep my complaint regarding the single item under the rug and not even acknowledge the issue as I have included 2 screen shots of what happened.
Once again, I was attempting to place a 2nd order to take advantage of the free shipping option if placed with in 24 hours of my original order. The single item I was trying to place an order for states it qualifies for the free shipping option and to select the free shipping options in the check out screen where the shipping part is found - 1st screen shot. On the check out screen there was no such free shipping option to be found (2nd screen shot) as stated on the previous screen. Now going back and forth with this for too long I lost the free shipping option for the 24 hours after I placed the order. Please acknowledge you fully understand this reply as to what I am referring to.
It is against sales practices and deceitful acts for any company to offer something free and state its free then have no possible way to select the free option as mentioned and stated to do so on the next screen which is the check out screen.

Sincerely,

***********************
Business Response
Date: 06/08/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Free shipping by Amazon.

Were sorry for any misunderstanding.

To take advantage of free shipping:

1. Place at least $25 of eligible products in your Shopping Cart. Any item fulfilled by Amazon that indicates free shipping on the product detail page count towards the threshold.

2. Proceed to checkout

3. Ship your items to a single **** delivery address in the 50 states (territories not eligible)

4. Select "Group my items into as few shipments as possible" as your shipping preference

5. Select "FREE Shipping" as your shipping speed on the shipping options page

6. Place your order, and enjoy free shipping. Your order will be delivered 5-8 days after all of your items are available to ship.

Be sure you select the "FREE Shipping" option when ordering. If the option doesn't appear on your order form, the order may not contain eligible items. More details about this shipping option are available on our Help pages:

*******************************************************************************************;...

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/08/2023

Complaint: 20123852

I am rejecting this response because:
This is the 2nd time now with a response containing the generic wording script. I am asking for the next level up supervisor of Amazon to now review the case and get involved because there seems to be a language barrier. Once again, your response sent to me still contains false information and the original issue of not being able to receive free shipping as disclosed on a 2nd order I was trying to place with Amazon on a qualified item. The attempted order was attempted to be placed within ********************* Amazons extended shipping offer that was disclosed to me and also there is no minimum purchase requirement on this offer I was trying to take advantage of. Your providing a false response stating there is a $25 minimum requirement, which is absolutely no where on the offer. The item in the screen shot once again states eligible for free shipping and meets the criteria 100%. The check out screen did not provide the option to select free shipping. Once again, no minimum purchase amount required on a 2nd order placed within 24 hours with the extended free shipping for qualified products if ordered within the next 24 hours of the 1st order. Attached is the screenshot of the extended free shipping offer and also can be found at this website:
************************************************************************************
You will also see the no minimum part of the offer highlighted in the screen shot as well.
Now with that said, please provide a proper resolution for an offer that was presented to me, yet not able to take advantage of the said offer with it stating item qualifies for free shipping then there not being an option to select free shipping at checkout which I decided to back out of and seek for help.

Sincerely,

***********************
Business Response
Date: 06/21/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Extended Free Shipping Promotion by Amazon.

To take advantage of Extended Free Shipping:

1. Place eligible products in your Shopping Cart. Any item fulfilled by Amazon that indicates free shipping is eligible for Extended Free Shipping.
2. Proceed to checkout during your 24 hour Extended Free Shipping time frame.
3. Ship your items to the same delivery address as your original order.
4. Select "FREE Shipping" as your shipping speed on the shipping options page.
5. Place your order, and enjoy free shipping.

Be sure you select the "FREE Shipping" option when ordering. If the option doesn't appear on your order form, the order may not contain eligible items.

I've made an exception and issued a $5.99 promotional certificate to your Amazon.com account for any inconvenience, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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