Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Amazon spoke to several representative letting know about the amazon rental I had purchased got stolen, My car got broken into and I explained to them every detail, they still offered no Help which is sad, I been with amazon for years never had any problem s until now, this is ridiculous how they treat people, I will never recommend no one to amazon, I have a police report stating my car got broken into my purse and booksack was stolen my booksack had my amazon book in there, I called amazon trying to make payment installements for the book they didn't try to help because they don't care about people like me, They suppose to be a success company, making billions 1 book get stolen which cost $100 they been rude, over a hundred dollar book I called trying to do a payment or something even though it wasn't my fought my car got stolen and broken into, it goes to show you how much they care about people,

  Business Response

  Date: 06/02/2023

  Hello *******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry to learn about the stolen book from your car.
  
  I've closed the rental from my end so that you will not be charged further. I've forwarded the feedback to the concerned team so that they can work on future improvements and coaching.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered shoes that were received as the incorrect make and model as ordered, received a credit to amazon account. I tried to login into my amazon account to retrieve the credit for purchase and i was unable to enter the account pending a change of phone number I changed. I was able to sign on using same username and password, but was unable to verify the account using email address, security questions or other alternatives previously provided to me to verify the account. I called, ******************** and was told more than once by different reps that I would have the credit from the old account sent to the new account. Ticket # ************* was made for this. I called again and was advised that I was misinformed on the store credit and amazon is keeping the credit I paid for when receiving the wrong item from Amazon themselves.Amazon made it impossible for me to access my amazon account by verifying my account like i was able to before because they claimed the account has not been used in a year., They took my account credit from me after selling me the wrong item from their end.In all of my years purchasing online I have never been robbed unfairly like this where i am given excuses when not being able to verify, restore, and receive my unexpired credit back to me then denying the credit and amazon robbing it from me when amazon sold me the defective item I had to return. This is not about money, this is about protecting customers from robberies like this that is not found with other competitors such as **** and other online vendors after my many years of using online shopping.

  Business Response

  Date: 06/01/2023

  Hello ********,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've checked and see that you have two accounts under the same email address. This is the reason why you are unable to login.
  
  Since our usual password reset methods won't work for this specific situation, you'll need to contact our Account Specialists by phone to manually update the email address or other information on your account. To contact **, visit ******************************************** and follow the "Forgot your password?" prompt.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 20119024
  
  I am rejecting this response because:
  I contacted Amazon customer service and they refused to let me verify the initial account I had after i mentioned I had funds on the account. They advised I remake a new account and they would transfer the existing credit to the new account with the same information which was denied by Amazon. I was not able to verify any security questions, email my account for verification or verify my account in any other way like other companies usually let you verify. As I stand now, I lost my initial account, its order history, and my credit on the account.
  Sincerely,
  
  ***********************************

  Business Response

  Date: 06/09/2023

  Hello ********,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  Unfortunately without answering the security questions, we cannot confirm the ownership of the account and hence transferring the credit is also not possible.
  
  While we certainly didn't mean to let you down, however, I hope you would understand this is only to make sure your account and information is secure.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon has suspended my account and ignoring my appeals.I am accused of a violation I did not commit. My account has been suspended due to intellectual property violation on my account. The problem is that Amazon accepted Potential Trademark Text Misuse (**) by mistake, and because of this, my account metrics fell, so after a while my account was suspended. The product under Asin B0BTLXJN86 is Replacement Pump 1/6 Hp. Amazon accepted this complaint by mistake, as the letters Hp in the title and description of the listing were perceived as an infringement of the ** trademark.Amazon's trademark policy states that using trademarks in their usual dictionary meaning is permitted..On Asin B07QHB7WCD, the phrase "Hp" was mentioned by me in its usual dictionary meaning. "Hp" in the case of my description of my listing and product meant "horsepower". "Horsepower" is abbreviated as "Hp". The abbreviation "Hp" or ************* is used on my product detail page to describe the power of my pump product directly. Also, I want to mention clause 3 of the Amazon Services Business Solutions Agreement. "Amazon will promptly notify you of any such termination or suspension via email or similar means, including Seller Central, indicating the reason and any options to appeal, except where we have reason to believe that providing this information will hinder the investigation or prevention of deceptive, fraudulent, or illegal activity, or will enable you to circumvent our safeguards." On April 15, 23, I received a notification from Amazon that my account was suspended due to violations of intellectual property policies.Also, the notification said I could send a plan of action to reactivate my account. I compiled my POA and sent it to Amazon several times, but Amazon just ignored my appeals. They do not answer at all. Amazon Support directly violates the Amazon Services Business Solutions Agreement.Please read the Plan of Action I attached and reactivate my account.

  Business Response

  Date: 06/01/2023

  Hello,

  Thank you for bringing this matter to our attention. Based on additional details discovered during a holistic investigation we are unable to reinstate seller's account and the seller has received appropriate communication on 06/01/2023 02:53 PDT.

  Sincerely,

  Amazon.com

• Initial Complaint

  Date:05/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in to Amazon.con because my package stated that it was delivered, however it was not. The manager in **************** was extremely rude and was referring to me as honey in a very condescending manner. I asked her to be professional and not called me honey and she hung up on me. Do not only did they not deliver my package as stated , but they were extremely rude. I need someone to call me back as soon as possible.

  Business Response

  Date: 06/02/2023

  Hello ******,
  
  I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry to hear that you didn't receive your Order.
  
  Upon reviewing, I can confirm that the Order has been refunded for few shipments
  Order Total: $579.84
  Total Refunds: $378.05
  
  Can you confirm if anything else is still missing to be refunded or please share tracking ID which wasn't delivered, so we can investigate further and take appropriate actions.
  
  Please feel free to contact us directly by replying to bbb @amazon.com if we can be of further assistance.
  
  Regards,
  *****
  ***********************************

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Transaction made on 4/29/2023.-They charged me with no warning $47.59 to my credit card for opening a KDP account.-The business was supposed to help me with any kind of problems, but they closed my account and didn't even talk to me.-I need my money back, I know it's an insignificant amount, but I'm from ********, it is money here.-I tried talking to them, but they only sent automatic responses regarding an allegedly violation guidelines on my part, which they haven't made clear. They charged me and closed my recently opened account.

  Business Response

  Date: 06/02/2023

  *** has reviewed the complaint entered by *******************************. We'd like to clarify that this claim was entered using the email ( ******************** but the *** account ******* is making reference to is related to a different email address, for security reasons we can not discuss details unless we're in correspondence with the email on file. If someone else published the book for *******, he can ask them to contact ** from the email address they used to publish the book. It's also worth mentioning that this user says "They charged me with no warning $47.59 to my credit card for opening a *** account." and opening an account in *** is free of cost, please refer to our help pages here ********************************************************** for more information on how to open an account with ***. The attached image the user shares makes reference to a Seller Account, for which we advise the user to contact their customer support here: ***************************************************************.

  Customer Answer

  Date: 06/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a swivel chair on May 1st, 2023, the order got cancelled on May 4th, 2023. This order was placed on my husbands Amazon Prime account. I spent $620.25 on this chair and I have YET to revive my refund for this purchase. $245 of this refund should be refunded to my Mastercard and the remaining among should be put back on my Amazon gift card on my account. I have called Amazon customer service 5 times to get this resolved and it has yet to be resolved. Every time I call it is always the same responses and no one ever helps. Every time I call, they say the money will be refunded but it has not. This is absolutely unacceptable and a horrible experience considering it is a ***************** of money I am missing. I need my refund and Amazon is not doing anything to ensure I am getting refunded, and they are not helping me get my money back.

  Business Response

  Date: 06/11/2023

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the refund of $620.59 for the item 42.2" W Swivel Accent Barrel Chair, Oversized Round Sofa Chair with 4 Pillows, Modern Cozy Club.
  
  I apologize for the inconvenience that you have experienced in this case.
  
  I've verified that your order has been canceled and you have not been charged. 
  
  When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.
  
  I've checked the order details and see that the charge authorization of $275.59 was cancelled on Monday, May 15, 2023. You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders. The gift card refund of $345.00 was refunded to your Amazon pay balance on Monday, May 15, 2023. I see that you have used that gift card balance for placing other orders on Amazon.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 20118791
  
  I am rejecting this response because: this is incorrect. We have not received any refund to our Amazon account. The money on our Amazon gift card was already on our Amazon gift card PRIOR to buying the chair. We have yet to receive our refund and it is absolutely ridiculous that we can get our refund for the chair. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order 113-8374449-6845030 Your supervisor escalates situations and psychologically abused a customer by knowinglingly making false claims, proven by photo, in an attempt to gaslight a customer.. And then blame the customer for their reaction.I meant what I said. Cancel my account if you don't like it. Your rude and unprofessional supervisor didn't not resolve my issue and now at this point, Amazon knowingly and intentionally threw my package randomly on the ground somewhere and took a picture of it, and did not take any steps to rectify the situation after being made aware of it. Instead, your supervisor denied the contents of the picture as "maybe the wrong picture"I expect that my refund will be issued immediately and that my new order will be delivered today.You will have a BBB complaint for theft and psychological abuse of a customer. If you want to terminate my account, I gave ******* plus and couldn't care less. You have stolen from me, tried to gaslight me, and then tried to make it about my reaction to your abuse. I recorded the phone call and you can hear your supervisor on ******* if you like, clearly trying to gaslight. My order that was suppose to be delivered SAME DAY on May 29th was delivered to a random dirt pile. Your Amazon supervisor argued with me that this was not intentional, that the driver may have uploaded the wrong picture. Clear attempts to gaslight. I have PTSD. I went off and told that abuser exactly what I thoguht and I'm not sorry. You won't tell me my eyes are lying by some foreign scammer that's as honest as the people claiming I need to call ******* about my account. You intentionally stole from me, lied to me, tried to gaslight me, blamed me for my reaction, and continued your theft. Resolve this now. Take whatever steps you need to take with my account. I don't need drivers that cant pull off their ONLY purpose in life or abusers telling me direct lies. Anyone that tries to abuse me will face wrath.NOT SORRY

  Business Response

  Date: 06/01/2023

  Hello *****,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern that you did not receive your items Vitafusion Fiber Well Fit Gummies Supplement and TROJAN Magnum BareSkin Premium Large Condoms, Comfortable and Smooth even though the tracking says as delivered.
  
  I apologize for the inconvenience that you have experienced in this case.
  
  I've forwarded your feedback regarding your experience with our **************** to the appropriate team for further review on it. That team will investigate and take action on this issue.
  
  I have successfully replaced both the items to you with fastest shipping available. It will be delivered to you by Guaranteed delivery Friday, June 2, 2023
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap
  
  

• Initial Complaint

  Date:05/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a long standing Amazon Prime Member. Amazon has recently opened a fulfillment center in ************** which is about 80 miles south of my home.When Amazon ships an order through their delivery service, the package gets marked as undeliverable each time.Not only does this cause a delay in items ordered, but it also holds up money in my account while waiting for a refund for the canceled shipment.I have now lost out on one time discounts and sales because of this issue.The most recent was an order placed May 28th with a delivery date of May 30th. On the morning of the 30th, my order was marked undeliverable. Order number was 113-2837180-4367448.Also upcoming are multiple "subscribe and save" orders which will also likely be marked as undeliverable. I will lose out on discounts with these items, as well as having to wait for the money to return to my account before ordering again, and being forced to pay more to do so.This is a known issue in my area and Amazon has been made aware, yet does nothing to solve it.

  Business Response

  Date: 06/21/2023

  Hello *******,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm very sorry to hear about the delivery problems, and I appreciate you making us aware of your experience. We use valuable feedback like yours to continually improve delivery performance by all our carriers. In order to address your concerns, which appear to relate to deliveries made by Amazon Logistics, in the future we will attempt to prioritize different carriers to deliver to your shipping address.
  
  There is still a possibility Amazon logistics may be selected. Carrier de-prioritization doesnt eliminate a carrier completely, but reduces the likelihood they're selected as the carrier for a specific order. Additionally, subsidiary carriers and last mile carriers associated with this carrier may still be chosen for your deliveries.
  
  The de-prioritization is specific to a single address entry on your account, so orders shipped to a different address will not carry the same priority.
  
  We request your patience and understanding in this.
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************
  

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon,My husband and I purchased a Shark robotic vacuum cleaner in April of 2022, Model #RV1001AEC, from Amazon.ca. Unfortunately, the cliff sensors stopped working in August and thus, so did the vacuum. We tried cleaning them to no avail. We decided to return the unit to Amazon.ca after confirmation from them that we would be reimbursed the purchase price minus an $80 restocking fee as it was past their30 days return date. This was on August15, 2022. Amazon sent ** the shipping documents, and we forwarded the unit back to them with the appropriate labels. (we didn't find the original box the unit came in at the time but did after we sent the vacuum back). We figured all good. We received anemail from Amazon approximately a week afterwards stating we didnt return what we purchased, what we had sent them was disposed of and to send the product we bought to them for a refund. We sent back what we received. If you read the entire attached documents Im hoping something may click.Long story short, Amazon has now ghosted ** and would not provide any proof or indication as to what we returned. It could have been an Amazon employee who read the model number wrong. We dont know. We are now out over $400 and have no vacuum.We also reached out to a reporter at *** as they had recently ran a story about a customer with ********************** ****** who had a similar experience with being denied a refund or return of the product back to the customer - telling them the same as us that it had been destroyed.I appreciate any help you can provide and feel free to reach out to me.Thank you for your time. Sincerely ***** and *******************

  Business Response

  Date: 06/01/2023

  Hello Ms *****,
  
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We understand your concerns regarding the refund for the return order # ***-7202815-7188208.
  
  Up looking into this, I see that the information shared by our specialist team is correct. we've received the incorrect item and we're unable to refund in this case. Amazon donates or disposes all incorrect items we've received. Please refer to our help page: *****************************************************************************************************************************************************
  
  We hope to see you soon.

  Regards,
  
  Abhishek
  Amazon.com
  *****************************
  

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 20117378
  
  I am rejecting this response because:
  

  We are not accepting this response as this is the same response we have been fighting since day one, and what has precipitated the entire complaint in the first place. Amazon's policy states that they dispose of incorrectly returned items but they do not provide any proof that it was the incorrect item returned (which it wasn't as it was the same item that was initially shipped to us), nor do they provide an option to return the item back to us which we have paid for thus technically belongs to us, the owner. This disposal of our paid for item did not even give us the opportunity to try to fix the broken item ourselves through other means such as Shark's warranty process.

  No other company, that we are aware of or have ever dealt with, asks you to ship the item back, and then dispose of said item just because they indicate it is the wrong one returned with no compensation or return option back to the owner.

  We cannot believe that over 80 pages of evidence and numerous discussions back and forth with Amazon (we even reached out to Shark to see if the wrong item could have initially been packaged) has not resulted in somebody realizing that a mistake was made some place and it was not in returning the item. We are out over $400 and no vacuum.

  As you can see by the dates on our interaction, it predates the recent ******** story about the same experience that another customer had with **********************. Therefore it is obvious that this type of error has occurred with Amazon before. We cannot believe that this is a standard business practice that leaves a customer with nothing more than a "he said, she said" scenario.

  The short version of the answer to the question is, no, we do not accept this as the answer/response.

  
  Sincerely,
  
  **** And *********************

• Initial Complaint

  Date:05/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a item from Amazon and itt was clearly sent to the wrong address. I called Amazon and asked that they look at the picture where the item was sent and they see it wasn't my door. Now due to them having so much loss from the incompetence of their drivers. I am being penalized for it and was told that they could not issue me a refund or replace the item. I have had this problem before and needed your assistance. I pay for a service from this company every month and now I'm being told that I need to have my item sent to a safe place like their lockers. I'm not using the lockers because I don't have away to pick up my items. The issue isn't that my items aren't safe once they're delivered. My problem is the packages AREN'T DELIVERED TO THE CORRECT DOOR! Picture one with the mat isn't my address... Picture without the mat is the correct address. It clearly shows it wasn't DELIVERED to the right address and that isn't my fault!

  Business Response

  Date: 06/07/2023

  Hello *****,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We are sorry to hear that you didn't receive your Order.
  
  Based on the results of our investigation, we aren't able to provide a refund for this order.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."
  
  We recommend you to consider a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20118543
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************