Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,422 total complaints in the last 3 years.
21,537 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April and May 2023 - and several times in past my account had been charged for online services, HBO,SHOWTIME and other services which I never signed up for or approved. I have all my cable services thru Directv...why would I pay for another subscription. just stop this action, i'm sure many folks aren't as focused on here budgets as I am... and I have been a Amazon purcheser for over a decade.
Business Response
Date: 06/05/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the charges noticed on your account for Showtime and other services which you haven't signed up.

I've reviewed the details of your account and can confirm that subscription for Showtime was successfully cancelled on June 3, 2023 and refunded the charge back to your payment method. You will see the refund credited back to your card within 3-5 business days.

Further, apart from Prime membership, there isn't any active subscription found on your account.

If you have been charged for any other subscription, kindly help us with the charge ID(s) by replying to this email for further review.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time. So we would request you to reply back with the charge IDs.

For more information about identifying unknown charges on your statement, visit: ***********************************

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:06/03/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *****************************, a well known jazz guitarist. scotthenderson.net Many of my CD's are for sale on Amazon.Someone in ***** has hacked my account and is using the name ***************************** Music, with my email and password. I've changed my password, but I'm unable to start a selling account with ********************** because of this fraudulent account in *****.I've written Amazon about this for three weeks and all I get back from them is bot emails. I've never seen a company with such disregard for customer support.
Business Response
Date: 06/05/2023
Hello,
We have reviewed your submission. Please reach out to Seller Support at seller-******************************** for account reinstatement assistance.
Thanks
Amazon Seller Performance
Customer Answer
Date: 06/06/2023
My name is *****************************, a well known jazz guitarist in ***********.
scotthenderson.net
Many of my CD's are on sale at Amazon, through record labels. I would like to start an FBA selling account on **********************, but I'm unable to do so, because when I try to sign up, I get this message - "One of your seller account is terminated, so please use new credentials for registration. The word account is not a typo - apparently you also have a problem with English.
Im getting this message because someone in ***** is using my email and password for a store called ***************************** Music. THIS IS NOT ME - I HAVE BEEN HACKED. I logged into this fraudulent account and its telling me I dont have permission to close it, even though I logged on with my correct email and password. Since I cant do it, I want you to close this seller store immediately.
Unfortunately I've been writing to you about this matter for three weeks and have not received one legitimate reply, only bot letters, so I've reported you to the Better Business Bureau hoping to get some results from them. My case number at BBB is 20139212.
*****************************
Business Response
Date: 06/13/2023
Greetings from Amazon services,
On checking, I see that the account with ID: ************** is a buying account in IN market place and there is no selling account. Further, our team have confirmed that there has been no compromises or account hack on your selling account. In order to register as FBA, our team have requested you to create a new account.
Here are a few help pages for your reference:
Sign up for a *********************************************************************************************************************************** Gain insight into Selling on Amazon, our tools and policies for sellers, and the products and services that can help you swiftly grow your business.
**********************************************************

Individual and Professional Selling Plans
*****************************************************************************
Customer Answer
Date: 06/13/2023

Complaint: 20139212

I am rejecting this response because:
I have been trying to set up a new FBA account - attached is a screenshot of what I see when I try to sign up. Apparently there IS a selling account in ***** using my email which you say doesn't exist, and I have NEVER registered a selling account with **********************. Please resolve this issue so I can use my current email and password to sign up for an FBA account.

Sincerely,

*****************************
Business Response
Date: 06/15/2023
Hello from Amazon,

Once an email address is used for registration, you cannot use the same email id for another account.

We see the email used by the Selling Partner used to contact ** is being used in NA marketplace.

Hence, they need to use a different email id to register their account.
Customer Answer
Date: 06/16/2023

Complaint: 20139212

I am rejecting this response because:
I understand that my email was used to create a seller account, and I find ********************** to be extremely unprofessional by ignoring the fact that this account was set up by a hacker and not me. I would never do business with a company with these kind of ethics so I've decided not to open a selling account with **********************. What a ****** up company.

Sincerely,

*****************************
Initial Complaint
Date:06/03/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I share a document explaining my issue
Customer Answer
Date: 06/13/2023
This case with the complaint ID was resolved.

Thanks for your help I can access to my account on ********************

Greetings.
Initial Complaint
Date:06/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 1st, I purchased items from Amazon. I was then sent an email by Amazon telling them they required additional information, to include my credit card statement with my address verifying my location (I had also used a two factor authentication to log into and place the original order with Amazon). I provided the requested information and Amazon immediately close my account without further explanation. Now all of my previous records and subscriptions are lost. Amazon has done this a number of times, some of which included me losing gift card balances, which I could never reclaim. This type of discriminatory behavior, where a business just arbitrarily decides you're no longer allowed to shop with them, without cause is completely foreign to me.
Business Response
Date: 06/14/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you're unable to access your Amazon account.

With the information available on complaint, we're unable to find Amazon account associated with email address.

To investigate further, we would request you to write back to us from the account associated with Amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:06/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order May 25, 2023 I returned the item. I was advised refund couldn't be prodded to call to have information processed. I spoke with 13 people was told it would be immediate. Then was told they can't process refunds. Which is misleading to consumers if your sending emails advising you to have it processed. It's against federal laws to mislead
Business Response
Date: 06/05/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I understand that you are having issues with refund on order #***-4396149-0768231.

Upon investigating with our internal team, I can see that our customer service team has attempted twice to initiate refund. However, its getting declined from your bank.

Our team has offered refund via a gift card or by mailing you a check refund. We haven't heard any response from your end.

In this case, we request you to respond to that email and once done your refund will be initiated in the preferred payment method.

We appreciate you bringing this to our attention. Thank you for your understanding and patience this far.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:06/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am ***********************. I am operating an Amazon Seller account, but last 24 July 2021, it got deactivated due to a policy violation because of a product inauthenticity issue. This suspension stated that my store is selling potentially counterfeit items followed by a manipulated documents issue last 4 September 2021 because of the previous invoice that we submitted.We previously used the dropshipping model, where my team allowed our supplier/s to deliver all our items from their warehouse straight to the customers. Because of this, we had no opportunity to physically check and inspect all our items. We made sure from the start that all our supplier/s are authorized and legitimate. Because of this, we were very complacent that the items that our supplier shipped to our customers are authentic, legitimate, and not counterfeit. Since 24 July 2021, my team has been constantly sending appeal letters as per the instruction from the Seller Performance Team. We have also been consistently coordinating with them by phone and always gathering new pointers to include in our last appeal. We provided them with all the necessary documentation, like invoices and information that they are requesting. I am humbly asking your good office to help us negotiate with Amazon to reactivate my account. From the start of my business, my team can guarantee that we have always been abiding by Amazons policies and guidelines and there is no way that we purposely sold inauthentic items in the Amazon Marketplace. Additionally, we already explained in our previous submission the cause of the manipulated documents that our previous management mistakenly provided to Amazon. Moving forward, we will always check all our items accuracy and authenticity and strictly coordinate with authorized and respectable supplier/s only. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.
Business Response
Date: 06/07/2023
Hello,
We have received seller's submission but they do not have sufficient information to reactivate their account.
An email was sent to them informing them of this decision on 7 June 2023.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:06/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am ***********************. I am operating an Amazon Seller account but last August 8, 2021, it got deactivated due to a policy violation because of a product inauthenticity issue. This suspension stated that my store was selling potentially counterfeit items.We previously used the dropshipping model, where my team allowed our supplier/s to deliver all our items from their warehouse straight to the customers; because of this, we had no opportunity to physically check and inspect all our items. We made sure from the start that all our supplier/s are authorized and legitimate; because of this, we were very complacent that the items that our suppliers shipped to our customers were authentic, legitimate, and not counterfeit. Since August 8, 2021, my team has been constantly sending appeal letters as per the instructions from the Seller Performance Team. We are also consistently coordinating with them by phone and always gathering new pointers to include in submissions. We provided them with all the necessary documentation, like invoices and the information that they are requesting. I am humbly asking your good office to help us negotiate with Amazon to reactivate my account. From the start of my business, my team can guarantee that we have always been abiding by Amazons policies and guidelines and there is no way that we purposely sold inauthentic items in the Amazon Marketplace. Moving forward, we will always check all our items accuracy and authenticity and strictly coordinate with authorized and respectable supplier/s only. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.
Business Response
Date: 06/05/2023
Hello,
We have reviewed the sellers account and we are unable to reinstate their selling privileges.
We are unable to provide information on our investigation methods.
Thanks,
Amazon.com
Initial Complaint
Date:06/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 27th I purchased online of Amazon a Honeywell HEPA Series 300 Air Purifier along with Replacement Air Filters, so when the package arrived on May 30th, but when I opened the Air Purifier box of the Air Purifier I immediately noticed that this was a used item, and not a New one, as there were Dust and Dirt inside the machine.I immediately contacted Amazon to inform them of this, and that I needed to Return the Air Purifier and Filters with explaining why that I needed to return these items to include informing the Amazon Rep that the Air Purifier was sent to me used , and I find that to be Unacceptable and Disgusting.The Amazon **************** Rep asked me how would I like to return the merchandise, so I stated that I would drop it off at an *** Store, which I did on May 31st, which I have Drop Off Receipt from the *** Store. but Amazon is refusing to issue me a Full Refund onto my Amazon Gift card that was used for that purchase.Amazon is stating that I have to wait until Amazon returns the 2 merchandise on their end, which can take over 2 weeks, so I was not in Agreement of this, and Requested for them to expedite my Refunds, due to them sending me a Used product, but they Refused during each of my Phones.I am asking for the Assistance here of the BBB to help me retrieve back my Full Refund back to my Amazon Gift Card, and I paid $200.19 for the Air Purifier, and $48.and change for the Replacement Filters.Not even the ********************* of Amazon would Assist me to expedite my Refunds even though that I do not have the two Merchandise in my Possession.I have the Drop Off Receips from *** with Tracking numbers as Proof of Evidence, so if copies are needed I will provide upon request along with Amazon Order Details.I should Not have to wait several weeks for my Refunds Please Help Thank you
Business Response
Date: 06/06/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned items Honeywell HPA300 HEPA Air Purifier for Extra Large Rooms and HPA300 HEPA Replacement Filters.

I apologize for the inconvenience that you have experienced in this case.

Once the carrier has received your return package, it can take a while to arrive at our returns center. We ask that you wait 14 days from the carrier's first return scan on your package to allow for any delay in delivery or processing. Some items may take up to 30 days.

As soon as your return is processed, we'll request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************

If you don't hear from our returns center by June 14, 2023, please write back on June 15, 2023 so we can find out what happened.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 06/07/2023

Complaint: 20138495

I am rejecting this response because:

These 2 items have already been Returned by me by Dropping to gem off at the *** Store, which I have attached as Proof those Drop Off Receipts given to me by ***, and these 2 items have already been Received by Amazon since last week.
Amazon Failed to take accountability that instead of sending me a New Honeywell Air Purifier, which was described as New on their Website, but instead they sent me a used one that someone 0urchaded it, used it, then Returned it, and then sent this Unsanitary Used item to me.
I had endlessly contacted them from time that I have returned the Air Purifier and Replacement Filters requesting for them to Expedite a Refund back to my Amazon Gift card, as that was the method used for that purchased, but Amazon Refuses to Expedite the Refund, and keeps speaking about their 30 Day Refund Policy, and keeps stating we will process once received, but those items have been in Amazon's Possession since last week.
Let me give an Update, as *************** to this Notice I just received an email from Amazon informing me that only the Replacement Filters are being Processed for a Refund, but No Refund info for the Honeywell Air Purifier, and this is Unacceptable, because both were Returned to *** by me on the same day last week, and they were both received last week, but Amazon now is only processing 1 Refund for the Replacement Filters and Not the Air Purifier.

Your Assistance is still immensely needed for this Refund to be Expedited of a credit Refund back to my Amazon Gift card by Amazon
Thank you
Sincerely,

***************************
Initial Complaint
Date:06/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 1 each sodastream bubly Drops 3 Flavor ***** ***** Variety, **** FL Oz (Pack of 3). For a total price of $15.70. Instead of shipping the item that I ordered, the arrogant fraudsters of Amazon.com sent me a flavor that I didn't order. I.E., sodasteam bubly drops lime bubly, **** Fl Oz (Pack of 3.Unfortunately, the arrogant fraudsters of Amazon.com won't let me return the sealed bottles of the wrong flavor for a refund. Nor will they replace the sealed bottles of the wrong flavor with the the flavors that I ordered.
Business Response
Date: 06/06/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you received a different item on your Order.

Rest assured, I've processed refund on your Order and you will see the credit within 3-5 business days back to Original payment method.
Refund amount : $15.76

You can track the status of your refund here
**********************************************************************************

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 06/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:06/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am ************. I am operating an Amazon Seller account but last 2 May 2019, it got deactivated due to a policy violation because of a product inauthenticity issue. This suspension stated that my store is selling potentially counterfeit items.We previously used the dropshipping model, where my team allowed our supplier/s to deliver all our items from their warehouse straight to the customers; because of this, we had no opportunity to physically check and inspect all our items. We made sure from the start that all our supplier/s are authorized and legitimate; because of this, we were very complacent that the items that our supplier ships to our customers are authentic, legitimate, and not counterfeit. Since 2 May 2019, my team has been constantly sending appeal letters as per the instruction from the Seller Performance Team. We are also consistently coordinating with them by phone and always gathering new pointers to include in our last appeal. We provided them with all the necessary documentation like invoices and information that they are requesting. I am humbly asking your good office to help us negotiate with Amazon to reactivate my account. From the start of my business, my team can guarantee that we have always been abiding by Amazons policies and guidelines and there is no way that we purposely sold inauthentic items in the Amazon Marketplace. Moving forward, we will always check all our items accuracy and authenticity and strictly coordinate with authorized and respectable supplier/s only. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.
Business Response
Date: 06/07/2023
Hello,
We have received seller's submission but they do not have sufficient information to reactivate their account.
An email was sent to them informing them of this decision on 7 June 2023.
Thanks, Amazon.com Seller Performance

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Initial Complaint

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.