Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***********************, and I used to be an Amazon seller. However, in October 2022, my account was banned for violating the seller policy, seller code of conduct, and dropshipping policy. I am asking as well your assistance to kindly release my remaining balance amounting to eleven thousand three hundred thirty three dollars and ninety nine centavos. ($ 11,333.99).To better understand my disagreement and maybe assist me in negotiating with Amazon to have my account activated, I wish to provide your office with a summary of my account status.. In accordance with Amazon policies and guidelines, we operate and use a dropshipping model for our business. Unfortunately, in a recent transaction, our team did not perform a thorough quality check on the items before they were shipped to our customers, which resulted in the suspension of our current Seller Policy, Seller Code of Conduct, and Dropshipping Policy policies. We run and employ a dropshipping business strategy in accordance with Amazon's policies and guidelines. Our staff regrettably neglected to thoroughly inspect the products in a recent transaction before sending them to our customers, which led to the suspension of our existing Seller Policy, Seller Code of Conduct, and Dropshipping Policy regulations. I'm hoping you can support my company's efforts to convince Amazon to ***** us another chance to participate in the Amazon marketplace. I appreciate you taking the time to read my letter.Sincerely,*********************** ********************** **********

  Business Response

  Date: 06/17/2023

  Hello, 
  
  While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
  
  The seller has received appropriate communication by email on 04/20/2023.
  
  Regards,
  Amazon

• Initial Complaint

  Date:06/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***************************. I have an Amazon seller account but got deactivated last Dec 9, 2021 and after a few days, it got locked out until now. We are not really certain as to the reason why our account was locked but based on our email we received from Amazon, it was due to the late shipment of some of our items. Before our deactivation, my team was consistently doing our business practices as best we could. During that time, some of our suppliers were not consistently delivering our inventories to our warehouse on schedule and our contracted courier had some lapses in shipping our items on time. Because of this, our time schedule also had to be adjusted. We understand that Amazon was only protecting the welfare of the customers by making sure that the customers receive their orders on time. We may have had lapses on our part but we now fully acknowledge our shortcomings in this situation We are asking your good office to help us amend our ties with Amazon and help us persuade them to recover our account. Upon being locked out, my team constructed a measure that will guarantee full compliance with ALL of Amazons policies and guidelines and prevent future violations.I do hope that you can help us in this matter because I only sell on the Amazon Marketplace platform and this is my only source of income, which is why I really want to recover this account. Moving forward, I will make sure to carefully handle our stores orders to prevent late shipment to the customers. We will always update our customers on the status of their orders and immediately address and resolve their concerns. Thank you for the time you spent reading my request, and I do hope that you will assist my business in persuading Amazon to reactivate my seller account.

  Business Response

  Date: 06/06/2023

  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 06/06/2023. 

  Thanks, Amazon.com Seller Performance

• Initial Complaint

  Date:06/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a air purifier and it was marked as delivered with a delivery photo of a package that was from another order. I contacted Amazon and told them about my issue and was told that even though there was a photo taken I have to wait 2 days to see if it will show up. I waited and my package still wasnt delivered so I contacted Amazon and was told that delivery photo is no longer in proof of delivery but that my package was marked as delivered and that there was no resolution because after shipment it is carrier responsibility. I attempted to resolve my issue with supervisors, representatives, and delivery department. I asked to file a complaint with the carrier which is Amazon Logistics and was told that no complaints can be made and that even though picture of delivery doesnt confirm my delivery I cannot be refunded or sent a replacement. Amazon is not able to tell me where my package was delivered and has no contact information for their own carrier, Amazon Logistics.

  Business Response

  Date: 06/14/2023

  
  Hello *******,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Were sorry to hear that you havent received your item(s) from Order No: 113-8703197-5396266
  
  Based on the results of our investigation, we aren't able to provide refund or replacement for this order at this time.
  Please review the **Mail sent to your **Mail address on Sunday, May 28, 2023 at 1:11 PM (PDT).
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************

• Initial Complaint

  Date:06/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *****************************. I have an Amazon seller account but got deactivated last 4 December 2021. After a few days, it got locked out as of writing. We are not really certain as to the reason why our account was locked but, based on the email received from Amazon, it was due to the late shipment of some of our items. Before our deactivation, my team has been consistently doing our business practices as best as we can. During that time, some of our suppliers had not been consistently delivering our inventories to our warehouse on schedule and our contracted courier had some lapses in shipping our items on time. Because of this, our time schedule also had to be adjusted. We understand that Amazon was only protecting the welfare of the customers by making sure that the customers receive their orders on time. We may have had lapses on our part, but we now fully acknowledge our shortcomings in this situation.We are asking your good office to help us amend our ties with Amazon and help us persuade them to recover our account. Upon being locked out, my team constructed a measure that will guarantee full compliance with ALL of Amazons policies and guidelines and prevent future violations.I do hope that you can help us in this matter because I only sell on the Amazon Marketplace platform and this is my only source of income, which is why I really want to recover this account. Moving forward, I will make sure to carefully handle our stores orders to prevent late shipment to the customers. We will always update our customers on the status of their orders and immediately address and resolve their concerns. Thank you for the time you spent reading my request, and I do hope that you will assist my business to persuade Amazon to reactivate my seller account. Good day.

  Business Response

  Date: 06/06/2023

  Hello,

  We have reviewed this sellers account and require more information to
  complete our review.  We have requested the necessary information from
  the seller via email on 6/6/2023. 

  Thanks, Amazon.com

  Seller
  Performance

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time in 2 month for one account and not even 30 days for the other amazon account to be closed..I got it back for them to close it yet again..I've been with amazon over 15 years and spending money faithful,as well as all my devices at home are thru amazon which now I can use any of them due to my account being closed.also they keep closing my account with giftcard balance left and no refund and canceling orders with no refund...all due to some giftcard violation which I have no knowledge of they never explain anything and If it has to do with my registry ill just delete it and no use it because it too much trouble..I need my amazon accounts back both of them one with the email ************************ and other ************************* this is happening to too many people and needs to be addressed i can't even send a gift to my family anymore with its being a violation.when it's theft by amazon for taking people gc balance and closing account and then when u contact them they can't help ,or give u the run around and u can even speak with anyone except untrained work from home people who know absolutely nothin and each one tells u a different thing so u just left with no answers and being on the phone hours for no reason..plz give me my account back I've only had it back a few months and yall closed if yet again

  Business Response

  Date: 06/15/2023

  Hello,
  

  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  We notified the customer of this decision by email on 6/14.
  Funds in your account will not be disbursed.

  Sincerely,
  *********
  Amazon.com

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20138364
  
  I am rejecting this response because:
  That's theft I had money still on those avcounts and they closed both when one  account I barely even used and had actually giftcards Still in my balance they need better ways to judge this because if I get a giftcard I should be able to spend it on whatever amazon allows to go thru they should make contributions and giftcard Two different categories to prevent this issue or close down the registry only if I violated anything 
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***********************. I have an Amazon seller account but got deactivated last 4 April 2021 and after a few days, it got locked out until now. We are not really certain as to the reason why our account was locked but based on our email received from Amazon, it was due to the late shipment of some of our items. Before our deactivation, my team was consistently doing our business practices as best we can. During that time, some of our suppliers were not consistently delivering our inventories to our warehouse on schedule and our contracted courier had some lapses in shipping our items on time. Because of this, our time schedule also had to be adjusted. We understand that Amazon was only protecting the welfare of the customers by making sure that the customers receive their orders on time. We may have had lapses on our part but we now fully acknowledge our shortcomings in this situation We are asking your good office to help us amend our ties with Amazon and help us persuade them to recover our account. Upon being locked out, my team constructed a measure that will guarantee full compliance with ALL of Amazons policies and guidelines and prevent future violations.I do hope that you can help us in this matter because I only sell on the Amazon Marketplace platform and this is my only source of income, which is why I really want to recover this account. Moving forward, I will make sure to carefully handle our stores orders to prevent late shipment to the customers. We will always update our customers on the status of their orders and immediately address and resolve their concerns. Thank you for the time you spent reading my request, and I do hope that you will assist my business to persuade Amazon to reactivate my seller account. Good day.

  Business Response

  Date: 06/05/2023

  Hello,

  We have reviewed your submission and are unable to reinstate your account at this time. Please see email communication sent on 6/1/2023 for the information requested. 

  Thanks,

  Amazon Seller Performance 

• Initial Complaint

  Date:06/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an ongoing problem that has been reported (extensively and repeatedly) to Amazon beginning in 2020 and continuing to current day. I will be brief and to the point and can provide extensive details as needed. This complaint revolves around multiple violations of the *** including Title III and Title II >August of 2020 moved into home, updated my "Delivery instructions" section notifying Amazon that I am disabled (military veteran injured while deployed, I have a cervical fusion, multiple spinal levels fused L1-S1, SI Joint fusion, PTM medication pump implant, neurostim implant to name a few) the instructions were clear "DO NOT LEAVE PACKAGES IN FOYER - USE INTERCOM TO BE BUZZED IN">all of 2020/2021/2022 and in to 2023 I have spoken with Amazon Logistics, they have been at my home and watched the driver deliver to the foyer, take a photo of the package in the foyer never once attempting to notify me. The drivers are so stupid they litereally record themselves leaving the package in the wrong place, ignoring the delivery instructions.>Issue continued to be escalated through Amazon leadership, drivers were told by local dock manager to leave in foyer, my neighbors can get their parcels delivered, but Amazon refuses to place mine in my hand. I cannot lift over 10lbs due to the way the pins are in my back, I risk serious injury.The drivers take photos each and every time they leave packages in the foyer showing they are left there, when I report to Amazon their own middle eastern customer service people give me attitude asking why am being difficult and to quit asking the driver to "buzz your apartment and deliver to your door"Despite being verifiably disabled Amazon continues to violate the ***, refuses accommodations to allow me to use their service, instruct their staff to not deliver as requested. constructively segregating me as a customer by not allowing me access to vital services and products that can be delivered to my home. Reported to *** also

  Business Response

  Date: 07/12/2023

  Hello ***,
  
  I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  Your recent experience with our delivery service, Amazon Logistics, was brought to my attention. This is certainly not the experience we want for our customers. I do understand the level of disappointment this has caused to you and if I had been in this situation I would have felt the same.
  
  We consider logistics to be a vital portion of our business, and handle this type of feedback seriously.
  
  Thank you for sharing screenshots, the stations are being given this information. No further actions needed from your end to modify instructions. 
  
  Rest assured, your feedback has been passed on to specialist team to take appropriate actions on the driver.
  
  Please feel free to contact us directly by replying to bbb @amazon.com if we can be of further assistance.
  
  Regards,
  *****
  ***********************************
  

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20138330
  
  I am rejecting this response because: Amazon despite having had OVER 2 years to address this issue has FAILED repeatedly to contact, apologize or address this issue, the fact they have used an overseas customer service agent who has ZERO understanding or comprehension of the **** IDHR or any of the governing laws requiring the acceptance and accountability of an accomodation for myself or any disabled person, and a complete lack of accountability and disregard for the rights of disabled persons in *****************. 

  Disabled persons are not second class citizens, we pay bills, we pay larger rates for insurance, and our rights are frequently trampled on and forgotten by companies like Amazon. 

  I have repeatedly asked for a senior manager at Amazon logistics or corporate to contact me and explain why an able bodied employee cannot follow a simple instruction such as to deliver an item to my door. its not rocket science, Amazon chooses to ignore the rights of its customers only because they have become to big to govern. As recently as 7/6 they dumped packages (per their own delivery photo) in my foyer, so the words of Adjeep are worthless. 

  This morning I received instructions from the same offshore rep instructing me to pick up my items at a distribution center, I can't stand most days, do you not comprehend what a disability is? pick up a dictionary!!! 

  I have given Amazon more than enough time to contact me, make it right and hold themselves accountable, but I feel the only path to truly seeing change is to file a federal lawsuit numbering the sheer number of *** violations that Amazon commits, and hope it can become Class Action, shame on them. 

  
  *****************

• Initial Complaint

  Date:06/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am ***************. I have an account on ******************** and properly operate them, then Amazon requested a virtual identity verification to confirm our seller account ownership. But last 6 November 2022 I received a new notification that I failed the video verification process. I answered the Amazon representative to the best of my knowledge and submitted the required documentation they requested, which I strongly believe is that my new deactivation notice is an error. From the start of my business, my team and I can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. We are asking your office to help us negotiate with Amazon to reactivate our account to continue selling on the platform because this is my only way of generating income. I hope that you can back up my business to reach out to Amazon and persuade them to give ** another chance to be part of the Amazon marketplace again. Thank you for the time to read my request!

  Business Response

  Date: 06/05/2023

  Greetings from Amazon,

  Upon investigation, we were able to see that the seller has already been notified in the case id: ***********.

  The seller can refer to the case follow the next steps provided. They have outstanding document requests on their profile. Until they submit all
  outstanding documents, they will continue to have limited access to the selling account.

  Thanks

• Initial Complaint

  Date:06/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am *********************. I have an account on ******************** and properly operate them, then Amazon requested a virtual identity verification to confirm our seller account ownership. But last 3 June 2022 I received a new notification that I failed the video verification process. I answered the Amazon representative to the best of my knowledge and submitted the required documentation they requested, which I strongly believe is that my new deactivation notice is an error. From the start of my business, my team and I can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. We are asking your office to help ** negotiate with Amazon to reactivate our account to continue selling on the platform because this is my only way of generating income. I hope that you can back up my business to reach out to Amazon and persuade them to give ** another chance to be part of the Amazon marketplace again. Thank you for the time to read my request!

  Business Response

  Date: 06/06/2023

  Seller failed IPI and the account does not fit a reinstatement. The seller has been notified about it.

  Thanks!

• Initial Complaint

  Date:06/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a prime member and my order was for a 2-day prime item. Amazon shipped it with **** basic mail with 6 day delivery period. **************** refused to help. I paid for prime. This was advertise as a prime item. It is not Okay that they chose to ship it **** snail mail. 112-8616326-3110626

  Business Response

  Date: 06/05/2023

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us regarding the delay in delivery of your Order ID: *******************.
  
  I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it. 
  
  I've issued a $5.00 promotional certificate to your Amazon.com account for any inconvenience, which will automatically apply the next time you order an eligible item sold and shipped by Amazon. com. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 06/08/2023

   
  Complaint: 20138237
  
  I am rejecting this response because:
  Not helpful 
  Sincerely,
  
  *************************