Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,422 total complaints in the last 3 years.
21,537 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number 111-4390857-3929866 Order date 5-13-23 Item : ATIE 18' Swimming Pool Safety Divider Rope and Float Line with 2 Pre-Assembled Stainless Hooks and 7 Bi-Tone Floating Buoys for Effective Visibility (18 FT)Returned 5-17-23 Item received by Amazon 5-22-23 The returned item has been received by Amazon, but I have not received my refund of ***** for this item. Have spoken and chatted with multiple people with customer service who have promised to escalate the issue and provide an update within two days but no update has been given and no refund has been issued.
Business Response
Date: 06/05/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you haven't received refund for your return.

Upon investigating, I can see that refund is not being processed due to system error.

In this case, I would like to offer refund in the form of gift card to your Amazon account. You can use the funds to your future purchases.

Request you to write back to ** with your response. We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:06/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent most of the last weeks of May fighting with Amazon because their delivery drivers cannot follow a simple direction. A note was said to be added to my account for all drivers to see that packages cannot be randomly placed in my unit of 8 apartments. They most be delivered outside my specific apartment door. Otherwise there is no guarantee it was delivered to the right unit and packages were going missing. 2 out of 13 packages arrived. At first refunds were offered and things were said to be escalated to other departments. As this happened again, with delivery driver proof they were not following a simple direction amazon stopped caring. They said it was on me that I had my items delivered there and im taking the loss because their drivers ****. Note, ive lived here FOUR years. This has never been an issue. *********** and **** all deliver w no issue. Just amazon and just very recently. I am furious. I lost 100s of dollars of items this month because of delivery errors that they cant figure out how to fix.
Business Response
Date: 06/11/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you've haven't received your order #***-9931270-6018664.

Upon checking with the shipping department, we've found that your package was delivered on Sunday, May 28.

Based on the results of our investigation, we wont be able to provide a replacement/refund for this order at this time.

Please refer to the outlined Conditions of Use, noted under 'Risk of Loss'. If the issue isn't resolved after contacting local law enforcement and the carrier, please contact ** with the *** to the police report that shows the following information:

* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.

Please contact ** back when the police report is complete.

We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before 45 DAYS AFTER THE DELIVERY DATE and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:06/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've received 4 mails from amazon ****************************** indicating that I committed violations to their refund policy. I replied every one of those mails, explaining I have never asked a refund from amazon. I also contacted the customer service 3 times. The first customer service agent verified that in ********************'s system it appears a refund at December 2018. She also verified that that refund was initiated by their system (not by me). She assured me the "specialist" will solve the issue, and she wil put notes in my account to help "the specialist" in the decision. After that I received two mails indicating the same. The mails indicated violation of refund policy and that I can only use digital services from amazon. I contacted two more times the customer service and the ones who attended me couldn't do anything. They just said that "the specialist" will take care... I feel nobody is taking care to solve the issue and keep my account fully working. ****** of previously explained, I decided to put a complaint here, hoping you can help me to solve this with them.
Business Response
Date: 06/14/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 14th June 2023 confirming account reinstatement.

Sincerely,

********
Amazon.com
Customer Answer
Date: 06/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
They assured me the issue is solved, and I can use my account as before, even sending packages to the registered address. It's good to be treated like a person. Before your help, I felt I was speaking to bots because I felt I only received system template mails from them because it didn't matter the explanations I gave, I kept receiving similar replies.
Now, As you can see in the attached printed mail, there is someone who cares to solve the issue (not bots as I felt before).

I greatly appreciate your help.

Thank you very much.

Sincerely,

******** ***********************************
Initial Complaint
Date:06/03/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Two Items Were Ordered On June 2nd And Was To Be Delivered June 3rd,2023 Amazon Delivered A Package That Didn't Belong To ** So It Was Taken To The Correct Address #*** Statement Says That Amazon Delivered Our Packages Both Of Them At 12:45 p.m. We Checked And Its No Items Left At Our Front Door One Was The Bed Bug Spray And The Other Item Was Cologne 4 Pack Bottles Of Cologne This Has Happened To ** Before And Neighbors Kept The Items Instead Of Bringing Them Over To The Correct Address.# *** Has Our Items Assuming And Kept Them For His-self ************************* Is Known To Be A Thief. We Never Received Our Items That Cost ** A Lot Of MoneyAmazon Is Slipping
Business Response
Date: 06/05/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to hear the delivery of your package was attempted to a wrong address.

I'd be happy to help you with this, but I couldn't find the item/order you asked about. I'll need more information to find the item:
1. Complete name of the item.
2. order number

Request you to write back to us with the requested information from the Amazon account associated with order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/07/2023
Amazon order Number112-4921114-5561806Bed Bug KillerEco Raid 19.95x2 Cans=42.80 Next Item Is Order Number 112-4679331-2383432 Viking Revolution 4 Pack Mens Colonge Solid 0.5 OuncesPrice ***** Please Note That Message Was Sent To A Mr.******* ** Monday June 5th,2023 To bbb.amazon I Was Waiting To Hear Back From The Reply. Yet These 2 Items Were Ordered And Sent To Another Address And To This Day I Still Don't Have The 2 Items I Ordered ** June 2nd,2023 Via Amazon
Business Response
Date: 06/14/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing your experience, as we take customer feedback seriously. What you described does not reflect the standards we have for delivery providers, and we apologize for the experience.

I'm currently collaborating with the local delivery station to ensure this is fully investigated and the appropriate actions taken.

In the meantime, if you have any photo or video evidence of the incident you'd be willing to share, it would be invaluable to the delivery stations management team during their investigation. If youd take the time to respond to this email and attach the requested evidence, it would be appreciated.

If you receive a message stating that the evidence file is too large, please use a website that allows you to share a public link with us, such as Amazon Photos, Dropbox, or similar. Also Kindly confirm the Photo on Delivery is correct, and share us the delivery instructions which need to be applied to your address.

I want to assure you that any evidence shared is for our internal investigation only. We will not pass any of your personal information to the driver, nor will the driver be provided any of the details involving your delivery.

Thank you for alerting us to this issue and for being a valuable member of our Prime family. I hope to hear from you soon. Have a great rest of your week.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:06/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB team,I am writing to you since I did get a response to my appeal from Amazon.I am an Amazon seller ( Merchant Token A2P6766NGQC0IM, email - ******************** On April 12 I went through the video interview and the Amazon team requested me to send some documents to finish the verification.As proof of my address, I sent a bank statement issued by state bank ************************************** and a Payoneer statement. The problem is that my bank statement shows my new address: *************************************************** Mateiuka, building 2 because I moved up to another city because of constant missile attacks of my native city. As a result of it, I sent the bank statement that showed a different address as opposed to the previous one. At the same time, the Payoneer statement showed my old address, so When the Amazon team received the statement with a different address it baffled them, and they deactivated my account.Please accept my genuine apology for this issue because I did not update the business address on time when I moved up to another city due to the War with ******. I also attached both statements( from my Bank and from Payoneer) to verify my address and my international passport along with driver's license to verify my identity.I hope this information will be enough to reactivate my account.If you need anything else, please let me know and I will provide you with the requested documents.Best regards,********* YEVHENII
Business Response
Date: 06/14/2023
Seller has failed IPI and has been notified about it. The account does not fit a reinstatement. BBB portal updated.
Thanks!
Initial Complaint
Date:06/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has black listed my addressed in their system without cause, reason or explanation. Ive spent time with their customer service and they cant figure out the issue and continues to transfer me from department to department. If I place an order I get the well notify you with estimate delivery. I can leave these order for weeks and they never ship. I have to ask my sibling to place the order for the sale item on their Amazon account and if the item says that itll be delivered in 2-5 days they get it at their address within that window. However, mine will still be pending. We have never reported packages lost or stolen. It doesnt matter how many Amazon accounts I try to create I always run into the same issues. My wife has her own Amazon account with different payment methods, different name, different email, different phone number ad mine and when she places or attempts to place orders she gets the same message. The only similarities is the address. This screams class action lawsuit and at this point Im considering taking Amazon to court. I have proof of the same exact items at a different address placed after mine and being delivered and my orders placed before still pending. Amazon isnt behaving like a company who values their customers. Amazon is forcing me to have to go to **** and pay a *** for more money for the same exact item thats on Amazon for less. Amazon is forcing me to spend time and effort and commuting to a relatives house to pick up my items that they were somehow miraculously able to get within the window Amazon says we will get the package. Either that or Amazon is false advertising on their site when they promise next day or 3-5 day shipping.
Business Response
Date: 06/05/2023
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with your Amazon account.

Upon checking, I can confirm that your account is active and there is no issue with your shipping address.

I've checked with your order #***-4383494-5611450 details, I see that one of your item "Binoculars 20x50 for Adults,Waterproof/Professional Binoculars Durable & Clear BAK4 Prism FMC Lens", is not in stock with the seller "ZHI SHANG", while you were placing order. Now that the seller has changed for the item.

Also, you have selected group items to be shipped. In this case, I would suggest you to cancel the item from this order. So that, you will get Estimated Delivery Date for the other items.

If you are in need of this item, you can place a new order for the item "Binoculars lens", alone.

We appreciate your patience and understanding here.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/07/2023

Complaint: 20139448

I am rejecting this response because: Amazon claims everything is good to go. I followed all steps Amazon has suggested. Ive gone as far as replacing the order on my profile. Ive asked a relative to place the order for the same items (excluding the binoculars) and those items are out for delivery while my items are still on hold on a order that was placed 3 days before the one for a relative at a different address is out for delivery. Amazon does have my address blacklisted and they arent willing on admitting. This case can be closed. I will now proceed with looking into legal actions.

Sincerely,

***************************
Initial Complaint
Date:06/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lanaak Kids Fishing Pole and Tackle Box - with Net, Travel Bag, Reel and Beginners Guide - Rod and Reel Kit for Boys, Girls, or Youth This fishing rod was purchased for my son in November 2022 for Christmas 2022. We opened the package recently and the telescopic fishing rod will not close all the way down. My son is highly disappointed, and I am requesting a brand-new replacement. I spoke with ****** in Leadership, she stated to contact the manufacturer because it was outside of the January 2023 return window. It is cold in December-February, so you can't fish outside. The weather is warming up now and this would be the perfect time to fish. ****** showed no compassion in trying to resolve this issue.
Business Response
Date: 06/05/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I understand that the product you bought not as expected.

Firstly, the information you received from our customer service team is correct. We can accept most new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund.

Under these circumstances, we wont be able to honor any refund/replacement at this time.

I suggest you to contact the product manufacturer for any further help.

We appreciate your patience and understanding here.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:06/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had to return two jackets. The vendor is located in *****. Amazon told me to return the jackets, pay the postage, and they would reimburse me.The order numbers for the jackets:11454422722362656 ***************** I mailed the jackets via **** on 5/23/2023. It cost me $89.50. The tracking numbers are:LH199407651US LH199407886US Ive spoken to several customer service representatives who have promised me that this will be taken care of and that someone will get back to me but they never do. I want my reimbursement of $89.50.
Business Response
Date: 06/06/2023

Hello,
We have reviewed the issue filed for the Order and noticed that the Buyer requested a refund for the return charges.
A refund of USD ***** has been issued to the Buyer in the original payment method on 6/6/2023.
In summary, Buyer has been refunded in full.
Sincerely,

Customer Answer
Date: 06/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:06/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-6111562-2445041 Ordered the above order at $220 a couple of days ago and now it is $149.99. I am handicapped and a senior citizen and cannot lift this 40-pound bag of seeds to get it ready for **** This item is shipped and sold by Amazon. I am asking just for a credit and not a price match because it is sold by Amazon of the price change since it has only been a couple of days since this order. ******* and every other online retailer would do this. Being handicapped is the reason I deal with Amazon and getting the Prime. I am considering cancelling Amazon Prime because of this. Please help me and look at my buying record with you and help me get a credit for my account. It is only fair that you treat a prime member and handicapped person fairly and be helpful to me. Always use Amazon over ******* and would not like to change this. Please also forward this to supervisors and upper management and to anyone that can help me. Thank you for your time and consideration. Please get back to me and help me.******************************** - *****************
Business Response
Date: 06/05/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sure it's disappointing to see a lower price on the item you recently purchased.

We constantly compare Amazon's prices to our competitors prices to make sure that our prices are as low or lower than all relevant competitors.

However, I see that you have been refunded $59.83 on Saturday, June 3, 2023 to your original payment method. Typically, refunds will process within 3-5 business days.

You can check complete refund details through your Amazon account.

We appreciate your patience and understanding here.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:06/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i had an amazon account with a gift card on the account, they shut the account down and when i reached out to there support agent i had two different agents tell me if i purchase a product sold and shipped by amazon they would be able to offer me a refund for my money but because the account was shut down they couldnt receive the gift card so this was there best solution. i purchase a Controller for $50 sold and shipped by amazon and reached back out like they told me to do and they said they wouldnt give me the refund. i get a notification that the package was delivered and it was delivered to the wrong address. i supplied them with proof that it was to the wrong because the picture they sent for proof of delivery was not my house. they told me they wont be giving me a refund, refuse to resend the orginal proof of delivery picture and now will no longer respond to my emails because i said i would be in contact with bbb because i had not one but two agents tell me to spend my money reach back out and receive my refund and i have screenshot proof of the chats with the agents that i was told this. so they have my money, never properly delivered my package, lied to me and now wont respond.
Business Response
Date: 06/14/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 6/14/2023.

Sincerely,

Amazon.com
Customer Answer
Date: 06/14/2023

Complaint: 20139318

I am rejecting this response because:
My account being terminated isnt the Problem. The problem is that on May 28th 2023, two amazon agents promised me a refund for a product they told me to place an order for. Due to them s******* up (a so called error) and voiding my $25 gift card i attempted to add to my account. But it gave me an error msg and said contact customer service. So i did just that. I talked to ****** 1st & explained what my issue was & he said for the inconvenience from the gift card (since they dont give refunds for amazon gift cards) he TOLD me to make a purchase for double the gift card amount ($50) and then i would get a refund. once the item was delivered to my address and i contacted customer service to confirm delivery (i was confused at 1st, but i asked him to explain & he told me that due the inconvenience of losing my $25 gift card due to an unknown error in the system that i was going to get double (an extra $25 on top of the $25 gift card i lost) so he kept insisting on the $50 purchase and was 100% sure & clear several times that i would get my refund & get to keep the item for my troubles because amazon does not treat its there customers like that and on top of it a 2nd customer service agent ******* confirmed the samething (i have more screenshots but it will not let me add any more photos with this correspondence) and now im still being refused my promised refund $58.32 for the purchase & my $25 gift card (screenshots found in attachments). Amazon terminated my account AFTER (proven dates of emails and responses found in screenshots) I had reached out multiple times not letting up about the situation in place and then they refused to respond or even try to better the situation (screenshots can be found in attachments)
Sincerely,

*************************
Business Response
Date: 06/28/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on6/28/2023.

Sincerely,

***
Amazon.com
Customer Answer
Date: 07/02/2023

Complaint: 20139318

I am rejecting this response because:
once again two of your agents told me to place this order PROMSING me a refund which i have NOT been given. your responses are simply doing nothing but stating youve reached out to me which you have but did nothing to help the situation and be very unprofessional about the situation. plus you closed my account so even if i wanted too i couldnt go back on and look at the order you guys messed up on. luckily i have the screenshots i already provided. I dont see as a business how you can promise something and not keep up with it.

Sincerely,

*************************
Business Response
Date: 07/12/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 12th July 2023.

Sincerely,

********
Amazon.com
Customer Answer
Date: 07/17/2023

Complaint: 20139318

I am rejecting this response because:
what more information is needed, we have shown multiple times your two agents telling me the samething but not following through with it, lying to me saying ill be able to get a refund for the product but instead shutting down my account.

Sincerely,

*************************
Business Response
Date: 07/22/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 12th July 2023.

Sincerely,
Amazon.com

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Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

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