Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,422 total complaints in the last 3 years.
21,532 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I RETURNED THE **** OF 78 USD VIA TRACKING NUMBER AND NO REFUND ..ALSO WEBSITE SHOWS LIEK I HAVE TO RETURN AGAIN BC I CAHTED WITH AN AGENT AND HE MESSED UP THE RETURN THIS HAS BEEN RETURN AND NO REFUND GIVEN Your shipment 1ZE910V79037749277 Estimated delivery The delivery date will be provided as soon as possible.Past Event Label Created Current Event On the Way Future EventOut for Delivery Future EventDelivery Return To *******, ** ** I HAVE PRROF OF *** RECEIPT THAT THSI HAS BEEN RETURNED
Business Response
Date: 06/06/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Buedarate Hidden Camera Wall Charger with WiFi Spy Camera Hidden Cameras Outlet HD 1080P.

I apologize for the inconvenience that you have experienced in this case.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

Although the return has been marked as delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************************

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Pratap
Initial Complaint
Date:06/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
order # ***-4524108-6695465. Defective item sold by Amazon. Filed 1st warranty thru the manufacturer, this took 8 weeks for resolution. 2nd warranty (pictures attached) weld has failed- defective product. Amazon service is stating that I need to contact the manufacturer and cannot return this defective product sold by them. the time it took to resolve the first warranty claim ate up the refund timeframe provided by amazon.tried to explain what had happened to amazon Akyyah - did not provide an associate # when asked. Asked for leadership to call me back, no call and no response from Amazon
Business Response
Date: 06/05/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item purchased in the order #***-4524108-6695465.

I've checked the details and see that the return window on the item was expired on January 31, 2023. As this is outside the return window, we won't be able to accept the return of the item or refund the item.

However, as this is still under manufacturer's warranty, I'd recommend consulting the owner's manual and/or contacting the manufacturer to see if the problem in question is covered under warranty.

Most manufacturers list contact information on the product packaging. If there isn't any information available, you may try doing a web search to find their phone number or website.

Here is the link to the manufacturer's website : ********************************************

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/07/2023

Complaint: 20140321

I am rejecting this response because:

Amazon as the retailer sold a defective product. Granted they didnt know the product was defective when sold they still have a responsibility to accept a return and/or issue a credit to the purchaser when alerted to selling a defective product.
Telling me to contact the manufacturer is not acceptable as my business transaction was with Amazon not Masterbuilt
Amazon needs to approve this item for a return plain and simple
Sincerely,

***********************
Initial Complaint
Date:06/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned two items in one box back to Amazon sometime in April. Amazon claims that they had only received one item in the box, or the third-party seller that Amazon utilizes claims that they had only received one item in the box, when in fact I had placed two items in there. I was subsequently refunded once *** picked up and scanned the returned items. However, Amazon notified me in May that they would charge me $18.01 if I didn't return the missing item. I explained to a representative via Amazon chat that this order was already returned in one box, and there were two items inside the box (not just one). The representative via chat assured me that I would NOT be charged back for this item. I then closed my account after speaking with that representative, since I no longer trusted Amazon.About a few weeks after closing my account, on 6/3/23 (the date of this complaint filing), I received a charge notification from my bank indicating that I was still charged $18.01 for that order I had previously discussed, and that this occurred even after I closed my account and had already settled this with an Amazon chat representative. The *** Pickup Request #: 29B3HN7L76A, which I paid for in order for these items to be picked up and returned to Amazon.Some of the items were returned in the SAME BOX instead of using 2 tracking numbers. I explained this multiple times to different representatives, all of whom at the time stated that they noted my account, that it would be with the notes on my orders so that I don't get charged, even if I close my Amazon account. I was still charged because they failed to count the number of items in the box as well as look at the notes on my account.I am asking for a full refund of $18.01 for the items I had faithfully returned to them in one box with another item in that order.
Business Response
Date: 06/06/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with ** regarding the refund for the returned items.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/07/2023
As I've stated numerous times with explanations and proof of past discussions with Amazon representatives, the item was ALREADY RETURNED AND RECEIVED BY AMAZON'S WAREHOUSE, as it was shipped in ONE BOX with TWO ORDERS INSIDE, totaling 3 sets of 6-pack hand towels (not solely 2 sets). The last representative at Amazon assured me that they received the items, that I would not be charged. I closed my Amazon account after that assurance. Then, a week or two later, I receive a charge from Amazon AFTER I HAD ALREADY CLOSED MY ACCOUNT AND SETTLED THAT CASE, to which they fraudulently and wrongfully charged me back for an item I had already returned, an item that they had already received, and an item/order I was assured would not bill me back, by an Amazon representative. But if Amazon can just charge their past customers any fees with any excuses they want AFTER THEY'VE CLOSED THEIR ACCOUNTS, what is to say they aren't just stealing funds out of retribution or discrimination against prior customers that decided to no longer do business with Amazon or its affiliates ever again? I've explained and offered proof so many times, to which either an Amazon bot or some manufactured response email would not truly view the information I provided as attachments and within the email - many times within the past couple of days, which took at least two hours for me to prepare for, write up, and attach the pertinent documents only to find that I receive this sort of manufactured message via the BBB from Amazon's response, indicating that Amazon has NOT read any of my emails in their entirety at all, and that we're dealing with bots or some manufactured response from human Amazon employees who could care less about their stealing my money when I had shown time and time again the past information I received with assurances that I would not be charged back.
Attached are the email responses from me to Amazon's bot email replies, with listings of the attachments I had sent them as well. The BBB doesn't offer enough bandwidth for me to attach more files, so I'm sending these 5 attachments detailing what communicates I've tried to convey to Amazon's email replies many times, only to find that Amazon is ignoring my pleas for a refund of $18.01. It's as if they are trying to milk every ounce of energy from my disabled body in these attempts to get the $18.01 refund back to the payment method for which they charged me.
PRIOR to my closing my Amazon Account, I recorded (copied and pasted) the following chat correspondence with one of the representatives at Amazon:
Original chat notes copied and pasted:
Amazon Chat 5/19/23: Messaging Assistant | **************** Hi! It's **********************'s messaging assistant again. COTTON CRAFT Ultra Soft Washcloths -12 Pack- 12x12-100% Cotton Facecloths - Baby Wash Cloths - Absorbent Quick Dry Everyday Luxury Bathroom Kitchen Sp Is this what you need help with? 11:06 AM Yes, thats it 11:06 AM Messaging Assistant | **************** OK, looks like we received this item. Thanks for returning it. Give ** 3 to 5 business days to credit your money back to you. Amazon takes up to 5 business days to process a refund. If you don't see it after 5 days, please come back here for help. You can track your refund status. 11:06 AM Need a **************** Associate 11:06 AM Messaging Assistant | **************** Ok, you can chat with an associate now or request a call back. You can also go to your **************** hub to fix most things or to search help pages. What do you prefer? 11:06 AM Chat with an associate now 11:07 AM Messaging Assistant | **************** If you have details you think would help the associate, type them here. An associate will join the chat. 11:07 AM A ***** has joined and will be ready to chat in just a minute. Order# ***-7846931-2285062 - I just received a message from Amazon indicating that I haven't sent a return item in, even though I returned both items in ONE BOX already. I'm worried that you will charge me back for the items already refunded. 11:07 AM ***** | **************** Hi ********************** here to help you regarding the item COTTON CRAFT Ultra Soft. Oh I'm really sorry to hear that. A11:08 AM I believe so, *****. It stated in an email today that they are still expecting the return and haven't received it. I returned BOTH ***** in ONE BOX, so they received ALL ***** for the FULL REFUND. I should not be charged back for any items in that order Order# ***-7846931-2285062 The message from Amazon in an email stated, "Hello *****, This is a reminder to return the item below. Weve issued your refund in advance, but still expect to receive the return. Send the item back by ***, May 29 to avoid being charged again. Please click View return and refund status to access your return label." I'm confused as to why I'm being notified now about something I had already mailed back in ONE BOX, which included ALL ***** in that order. The rest of the message stated, "Item subtotal: $16.99 Tax: $1.02 Total: $18.01 Your original payment method or another valid payment method in your A/C will be charged $18.01 if you dont send the item back by ***, May 29." I had ALREADY SENT THEM ALL THE ***** FOR RETURN IN ONE BOX, instead of separate boxes. The representative stated that I won't be charged, but now I'm being notified that I will be charged for something I had already returned. 11:10 AM ***** | **************** I do understand your concern and frustration on this as the item was already returned. I would have felt the same if I was in your situation and I sincerely apologize for it. A11:10 AM Can you stop them from charging me? 11:10 AM ***** | **************** I apologize for the inconvenience caused. No worries, I will help you with this. Please allow me a moment to check this for you. A11:10 AM Sure, thank you. 11:10 AM ***** | **************** Thank you for waiting. We've received the item. You won't be charged for it and we won't send messages asking you to return it. You can ignore the message we sent previously. The Retrocharge on the item has been disarmed successfully. I've taken care of it. A11:13 AM Thank you so so much! 11:13 AM ***** | **************** You're welcome. Please be rest assured A11:13 AM ***** | **************** Thank you for waiting. We've received the item. You won't be charged for it and we won't send messages asking you to return it. You can ignore the message we sent previously. The Retrocharge on the item has been disarmed successfully. I've taken care of it. A11:13 AM Thank you so so much! 11:13 AM ***** | **************** You're welcome. Please be rest assured A11:13 AM Thank you. 11:14 AM ***** | **************** You're welcome. Is there anything else I can assist you with? A11:14 AM No, I'm great now. Thank you! 11:14 AM ***** | **************** You're most welcome. Stay safe and healthy. Thank you for contacting Amazon. Have a nice day! Take care Bye. A11:15 AM End this chat

HOWEVER, upon closing my Amazon Account AFTER I received the above assurances that I would not be charged back $18.01, I was still charged AFTER I HAD CLOSED MY AMAZON ACCOUNT. I feel that Amazon has wrongfully and now fraudulently charged me back for an item I had faithfully returned in one box (two orders, 3 total items - all the same sets of 6-pack hand towels) in ONE BOX. Are Amazon's chat representatives not to be trusted? Are Amazon's methods post-closing-account not to be trusted? I certainly cannot trust Amazon anymore. This is the SECOND TIME this has happened to me with Amazon, which is why I can no longer do business with them stealing my money after promising me a refund, issuing me a refund, then charging me back/rescinding that refund for something they claim is NOT TRUE. I feel this is retaliatory and predatory business practices that should be investigated and properly addressed.
I would like a full refund of $18.01 and NOW I would like a refund for the $13.25 I paid for *** to pick this item up from my home, which I paid out of pocket, per my MANY responses to Amazon. I would also like a formal apology in addition to the refund totaling NOW $31.26.

Business Response
Date: 06/11/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with ** regarding the refund for the returned item COTTON CRAFT Ultra Soft Hand Towels - 6 Pack.

I've checked and see that your account is closed. Hence, We are unable to take any action or issue refund of $18.01 for COTTON CRAFT Ultra Soft Hand Towels - 6 Pack - 16x28-100% Cotton Face Towels.

Once your account is closed, it is no longer accessible by you or anyone else, and it cannot be restored. To learn more, visit What Happens When I Close My Account? from the link below

************************************************************************************.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/12/2023

Complaint: 20140274

I am rejecting this response because: the charge back of $18.01 by Amazon occurred AFTER I had closed my account (not before). If what they said were true, I would have never been charged anything AFTER I had closed my account. That is precisely why I'm asking Amazon to refund me the incorrect charge back of $18.01 since they charged me AFTER I had closed my account. I had already submitted all the proof from past conversations with former representatives, who stated that I wouldn't get charged back. But I close my account only to find that I did get charged back. I find this to be faulty business practices by Amazon.
The only way I'll be satisfied is if a manager were to look into this and refund me the $18.01.

Sincerely,

*************************
Initial Complaint
Date:06/03/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has suspended my account which inside for business. They have given no reason and refuse to respond to any communication. With a suspended account I have no access to return defective products, I have no access to view warranty information from products that I have recently purchased, and I have no way of logging into my digital purchases. I am requesting for my account to be restored so that I have access to the product information that I have purchased as well as warranty information from the sellers that I have purchased from. I have product that I need to return that are within the 39 day return window. I feel that Amazon refusing to give a reason for the suspension is unacceptable to me as a consumer as I have paid for this service.
Business Response
Date: 06/13/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6/5/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Customer Answer
Date: 06/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:06/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 3, 2023, I ordered medicine for my cat (who has liver cancer - milk thistle). On the website it stated delivery for Saturday, June 3, 2023. I placed my order, paid an extra $10 in delivery fees and waited for delivery. I received an email from Amazon informing me that my order would not be delivered until Monday, June 5, 2023. I contacted Amazon and spoke to someone obviously from a foreign county who could not understand English. I finally got through to this individual and told him what happened He stated that the delivery date would NOT change and that he refused to cancel my order or refund my money. I do NOT want the order now. The only reason I moved forward with this order was because it was to be delivered today (june 3, 2023)
Business Response
Date: 06/05/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that the delivery date on the order #***-1130485-3880263 has changed to June 5, 2023 from June 3, 2023 and you want to cancel the order for a refund as you need the item on initially scheduled date. I'm sorry for the inconvenience caused with this.

I've reviewed the details of the order and see that the order is successfully delivered on June 3, 2023 as initially scheduled.

Further, the item in the order 'Milk Thistle for Dogs and Cats' is listed as not returnable item on our website and hence, we won't be able to accept the return or refund.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/07/2023

Complaint: 20140178

I am rejecting this response because:
I will not order anything else from Amazon and they need to have people who speak and understand English working for them.
Sincerely,

*********************
Initial Complaint
Date:06/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My ORDER PLACED May 24, 2023 Items Ordered 1 of: Dewalt DCD796 20V *************** Lithium-Ion Compact Hammer Drill (Bare Tool) Sold by: TYH Sales Of course its not something reputable (Business Name: CJC Distributors LLC Business Address:****************************************************************) Condition: New $119.00...With a Delivery Date of May 30th 2023. My bank Account was charged the funds removed and the items were shipped, I then received an Email from Amazon stating there was a Delay in Shipping. for one Item the Dewalt Drill, with a covenant statement attached. "If your shipment arrives too late, you may refuse delivery or return it for a refund." Its very interesting statement get a refund for the $PRICE I paid then, buy it again, at a $50 to $100 dollars more from Amazon..Seems like fraud of some kind now the same item Price has changed and the delivery date is sooner for the item as well $149.00 FREE Returns FREE delivery Tuesday, June 6. Order within 9 hrs 49 mins ODD My delivery has not shipped YET the delivery date is Friday June 9th 2023. (Screen Shot Attached)I would like THE **** I ORDERED the price I paid $119.00 Delivered ON May30th. This seems like fraud.MY account has been drawn upon this company and I still have not received my ****
Business Response
Date: 06/05/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you haven't received your item "Dewalt DCD796 20V MAX XR Cordless Lithium-Ion Compact Hammer Drill".

Upon investigating, I can see that product is scheduled to deliver Friday, June 9, 2023 and we haven't seen any progress in shipping. However, I see that you have been refunded $129.00 on Sunday, June 4, 2023 for the same.

I see that item is sold by seller "TYH Sales", on our website. On this occasion, I'd like to explain that pricing for merchant items are determined by the individual merchant--not by Amazon.com. You might be see different price on website, as the seller for this changed to "TOOLNUTOOLS".

Amazon regularly monitors the prices of items on our marketplaces, including shipping costs, and compares them with other prices available to our customers. You can submit a pricing concern to us by clicking Report incorrect product information on the product detail page, then select Other product details, then Price issue. While we are not able to respond directly to all reports, we appreciate your feedback.

You can place the new order for the item which is sold and shipped by Amazon. We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/07/2023

Complaint: 20140170

I am rejecting this response because:
Earlier today i received a message from the seller it was pitiful ("how can we help you") that was it, yet it's well known there is a shipping problem something very suspicious. With the Seller.
Next I received another response from Amazon stating this'''
"Hello *******, Thank you for writing back. I understand your frustration here. However, this product will not be shipped as the seller on website changed, since it was not available with seller "TYH Sales". I've made sure the relevant team is aware of this error, and I can assure you appropriate actions will be taken on that seller. While we respect your request for seller information, unfortunately we wont be able to disclose it. However, I would suggest you to cancel and place new the order, which is sold and fulfilled by Amazon. We appreciate your understanding and cooperation in this situation. We look forward to seeing you again soon.Regards,Sandhya Amazon.com *****************************"
I have to laugh at the avoidance from the staff working at Amazon, i ask for public information about the seller i was deinied.
I have attached screenshots from just a few minutes ago showing the item for sale, list price, from the seller in the complaint.
My bank account has been charged ****** again and NO ITEM HAS SHIPPED.

Sincerely,

***************************
Initial Complaint
Date:06/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was closed by the company because they say I've filed for too many refunds on non-delivered items. I have time and time again contacted the company of having a more secure delivery as I was either worried they were delivering to the wrong address or possible package theft, I have also, in the past, asked about requiring a signature upon delivery which they didn't even give me an option for. I recently filed a claim for a bigger item that I just didn't receive (a mini-fridge) that was about 250$ on amazon, tax and shipping not included and was told I couldn't get a refund. Ok, no problem. I was then told that if I wanted to have anything done about it, to file a police report. Which I did. Now I've failed a report and I'm waiting for the report to be processed, which naturally may take some time, and only a few hours later- I recieved an email at 5AM that my account has been closed for requesting too many refunds from non-delivery claims. It hardly seems like my fault that the company's means of delivery are not secure and that even after talking to them multiple times about a more secure means of delivery and not just leaving an item (in it's original packaging that reveals what's inside, in many cases) on my front porch in plain view (I have doubts they delivered to the correct location anyway, but that's a separate matter entirely). I have, and it is reflected in my entire chat history, consistently also requested if there was a means to have a more secure delivery to avoid this issue in the future and nothing had been done. Now my account has been closed, even after following all the steps told to me, and I know that the company often likes to drag their feet when it comes to responding to these kinds of matters so I would prefer to get a head start on these things considering that, at the moment, I am not able to access my Amazon message history which may possibly be required in the police report in the future and my order history itself.
Business Response
Date: 06/14/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 6/14/2023.

Sincerely,

***
Amazon.com
Initial Complaint
Date:06/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is advertising a product though a vendor that is selling fake products. I bought a ******************* product cleanser on Amazon and what I received was a product that was either a watered-down ******************* product or completely fake. When I used the product, it became clear right away that there was a problem. To be sure, I bought the same product from the ******************* website for comparison. The difference was *****! The real ******************* product is thick, green, and a substantial. The fake ******************* product from the Amazon seller was watery, only slightly green, and did not clean. In addition, the small round disk that seals the product before it initial use was not fixed firmly to the bottle. When I contacted Amazon, I remained on the chat for over an hour while a cycled through 4 customer service representatives, each having to familiarize themselves with my complaint before the chat was abruptly ended by the Amazon representative. The last representative indicated that the product could not be returned because it was beyond the one-month return window. I bought the product in advance of its use, and I am only asking for a refund a chance to return the remaining product. Amazon is selling fake products and makes it very difficult to return the fake products. This should not be allowed.
Business Response
Date: 06/05/2023
Hello ****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-7948913-4078609 placed on May 22, 2022.

I've reviewed the details of the order and for the options to help you with this. However, as the return window for the item was expired on June 23, 2022, we can no longer accept return for the item or refund the item.

Further, I've passed the details of the incident to our internal team to check the quality of the item to prevent something like this from recurring.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/10/2023

Complaint: 20139943

I am rejecting this response because it should not matter that the product was outside of their return window if they are selling counterfeit products. Amazon should take responsibility for the selling counterfeit products.
When I opened the cleanser bottle, the product didn't seem right...it was runny, lacked the green papaya color of the ******************* product and did not clean. To be sure, I bought the same product from *********************** website. The cleanser from ******************* was sealed closed, had an expiration date on the bottom of the bottle, and the product was thick, green, and cleaned my skin well. I placed a drop of the product from both bottles on a plate, and turned lifted the plate sideways. The product I bought from Amazon (the fake product) ran down the plate like water while the product I bought from *********************** website (the real product) stayed in place. I recommend that customers avoid buying ******************* product from Amazon. I will certainly be buying all my beauty and skin care products from the original manufacture moving forward as Amazon refused to take the fake product back because it was over their 30-day return window. So I am stuck with the fake product,

Sincerely,

****
Initial Complaint
Date:06/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am unabel to open a account. Anytime I try and open an account It is automatically closed. They send me an email saying there has been supicous activity on my account. Thats immpossible becuase I havent been able to open an account for almost 2yrs now. If I call they say they cant give me a reason over the phone. They wont email you the reason either. I REALLY DONT APPRECIATE ****** LIED TO BY A FORTUNE 500 COMPANY. ITS UNACCEPTABLE. They refuse to help in any way whatsoever. *** never asked for a refund, *** never complained about anything i have bought. For this very reason. I know they willl shut it down because of that. But I know THAT cant be the reason. Their customer service is horrible and they blatantly lie to you. How is a company as big as this one allowed to just lie to its customers becuase they dont want to do any accutlal work.
Business Response
Date: 06/13/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6/14/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:06/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi okay my account for ******************** got disabled and the account specialists are the worst thing in the world they tell you different problems with your account and lie at first they asked for proof of my gift card purchase I easily sent that then they said that's not enough proof so send your billing statement for my most recent order well my debit card didn't get charged since the item didn't ship so how can I send the billing statement it's so stupid. Then they asked me to send my id and I did and then they said my account is linked with other accounts that have been put on hold so they can't remove it which is true but it's all because the same problem with amazon I've had 4 other accounts be put on hold for absolutely no reason and they always lie and change the information they request this is the worst of amazon and you can't talk to a live agent about it the account specialist can be talked to only through email and they respond 24 hours and almost all of them give you the same automated robotic response. I have money on my gift card balance so they basically stole my money it's so bad and all those 5 other accounts also had amazon credit on them so they basically stole $300+ from me it's so silly and stressful I'm about to be done with amazon and also my other accounts like for example 2 of them I had promotional credit and I went to buy something with my amazon promo credit and they put my account on hold and said send the billing statement or transaction on your bank of your most recent order and It's so weird because I never used my debit card to buy the item I used promotional credit fully and they don't listen and then lie it's so stressful please fix my account atleast that one but I'd like them all since amazon has no right to lie and steal.
Business Response
Date: 06/14/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 4/6/2023.

Sincerely,
Amazon.com
Customer Answer
Date: 06/14/2023

Complaint: 20139862

I am rejecting this response because:
Amazon hasn't given me any reason to close the account and they keep changing the reason why it needs to be close I gave them my id then they asked for the last digits for my **** for the order I placed or my billing statement which makes no sense? Because I didn't place any order with my ****.. but they keep making things up and they say they won't tell you because of the proprietary nature but they just lie and make new excuses up cause they don't even know it's so stressful and I want my account or my money back.
Sincerely,

***********************

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