Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,435 total complaints in the last 3 years.
21,576 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an Apple Watch and accessories. This shipment required a signature upon delivery but because I was not home when they attempted delivery, they could not deliver it and it was marked undeliverable. The return page on the order says that a refund would start being issued within 48 hours. They attempted delivery on May 19th and the refund still has not been issued as of June 3rd, 16 days later. Theyve been giving me the run around and continue to tell me that the refund wont process until they receive it even though they lost the package (it never got into my hands.. it was always in their hands from the moment it left their warehouse, to when they attempted and failed to deliver and every minute from that moment forward). I had nothing to do with the fact that they claim they have not received it back in their warehouse. Im not okay being out $400+ for a package that was never delivered to me. Further, the tracking details show that there were 2 separate orders in my package. One of those orders has already been refunded. This tells me that the package made it back to their warehouse, but for whatever reason they are continuing to refuse to refund the other items that were in that package. Order number: 112-3034095-6081855 Order total: $410.43 I am seeking a refund in the amount of $410.43
Business Response
Date: 06/06/2023
Hello ********,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, upon checking the order in question I see that a refund of $410.43 has been issued for the order on Sunday, June 4, 2023.

Refund was issued to the original payment method and it typically gets processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:06/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase Sheba *** food like I do through Amazon every month. The packaging changed and my *** will not eat it at all. I made amazon aware and they won't let me return it or even get a refund.
Business Response
Date: 06/06/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that your cat doesn't eat the item purchased in the order #***-8805636-7024245 as manufacturer changed the packaging of the item. I'm sorry for any inconvenience caused with this.

I've reviewed the order details and see that the item is listed as Not Returnable item. Hence, we're unable to accept the return of item for a refund.

Also, the order is placed with promotional credit balance which is of one time use and that can't be refunded even if the item can be returned back to Amazon.

You can see our promotional code rules and restrictions on our Help pages:

****************************************************************************

Thank you for your understanding. Have a great rest of the day.
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:06/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved to ******* in October of 2021. I have ordered this particular item 3 times from Amazon. The storefront that an item was ordered from is participating in a 'Bait and Switch' scheme. The item shown is NOT the item sent. I have complained to Amazon several times about the Bait and Switch experience multiple times and NOTHING has been done since the date of my first order. The excuses from Amazon: "We have contacted the seller and this item is out of stock so a similar item was sent." This is a lie! After the second complaint: "The store is no longer selling on Amazon." This is another lie! The store has just changed its name. Only 1 store were selling the item and there is STILL only 1 store selling the item. It seems that Amazon, whether or not, is conspiring with sellers on their store to ABUSE customers. I have taken a video of the most recent order and again, the 'Bait and Switch' game continues. If this item is no longer attainable, the seller NEEDS to take this item off their items for sale page. Please assist me with this problem.
Business Response
Date: 06/06/2023
Hello ****,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item ordered in #***-0053881-3021010.

I've reviewed the details of the order and see that the seller has responded to the query stating that they are unable to fulfill the order as the item is out of stock and the item listing on our website is removed.

You may verify the same from the item link here: ********************************************

To help you with this, I've contacted the seller and requested them to cancel the order so that any pending charge to be released / refunded back.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:06/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6/7/2023 $21.44 Ordered coffees on amazon on 6/2/2023 , Ordered 2 cases and was charged 3 times for the coffee. Contacted amazon and they said its a hold on my bank to confirm I had enough money which I did cause they already charged me 2 times beforehand. I am requesting a refund as the money has not been returned to my bank and its now 6/5/2023.
Business Response
Date: 06/06/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed the account and the concern you have shared about your coffee orders payment in detail. The information we shared with you was correct, as the charges on your orders were processed correctly.

When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. We only charge you when the order is ready to ship so that your funds are not help up for longer than required.

You would see an initial authorization which may also show up as a pending charge. Once the order is shipped, a final charge or settlement shows on on your statement and the pending charge drops off.

However, some banks may hold funds longer in your account for these authorizations even if the order is canceled. You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
this is a summary of what's going on/sent to the business "Dear Customer Support,I am writing regarding a recent order with the following details:Order Number#2: 114-0154183-8042601 Item: WD_BLACK 2TB SN850X NVMe Internal Gaming SSD Solid State Drive - Gen4 PCIe, M.2 ****, Up to ***** MB/s - WDS200T2X0E I was informed during a phone call yesterday that I should contact you on May 25th after 7 pm regarding a refund or replacement for the above-mentioned item. I would like to request a refund for this item because upon receiving the package, I noticed a hole in it, which likely led to the item going missing unexpectedly. I want to clarify that the package was not stolen; rather, an item was lost due to the hole.However, I have been informed that in order to proceed with the refund, a police report is required. I want to emphasize that the package was not stolen, but an item is missing due to the damage caused by the hole.I kindly request your assistance in resolving this matter promptly and processing a refund for the WD_BLACK 2TB SN850X NVMe Internal Gaming SSD Solid State Drive.Thank you for your attention to this issue. I look forward to your prompt response. I'm requesting for a refund to my original payment method Sincerely,[***************************][***********************]"
Business Response
Date: 06/11/2023
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I understand you are concerned about the missing item from order #***-0154183-8042601.

As informed earlier, based on the information provided by the carrier, we're able to confirm that your item was delivered with the same package weight and dimensions mentioned on our website.

Since you claim that there is no item in the package, you may wish to contact your local police authorities to pursue this matter further.

We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/13/2023

Complaint: 20142597

I am rejecting this response because: Order Number#2: 114-0154183-8042601 Item: WD_BLACK 2TB SN850X NVMe Internal Gaming SSD Solid State Drive - Gen4 PCIe, M.2 ****, Up to ***** MB/s - WDS200T2X0E
I was informed during a phone call yesterday that I should contact you on May 25th after 7 pm regarding a refund or replacement for the above-mentioned item. I would like to request a refund for this item because upon receiving the package, I noticed a hole in it, which likely led to the item going missing unexpectedly. I want to clarify that the package was not stolen; rather, an item was lost due to the hole.
However, I have been informed that in order to proceed with the refund, a police report is required. I want to emphasize that the package was not stolen, but an item is missing due to the damage caused by the hole.
I kindly request your assistance in resolving this matter promptly and processing a refund for the WD_BLACK 2TB SN850X NVMe Internal Gaming SSD Solid State Drive.
Thank you for your attention to this issue. I look forward to your prompt response.
WD_BLACK 2TB SN850X NVMe Internal Gaming SSD Solid State Drive - Gen4 PCIe, M.2 ****, Up to ***** MB/s - WDS200T2X0E documents are the ones not numbered

Sincerely,[***************************][***********************]
Initial Complaint
Date:06/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
01/28/23 $530.19 ******** promised in writing record recordings to accept return for refund as well as extend date. return/refund Business has been unwilling to assist. Disconnected multiple calls, not willing to address multiple clear attempts to remedy the situation.
Business Response
Date: 06/20/2023
Hello,

We have denied the customers request for a refund on this order 113-4162250-5491457. Customer raised a chargeback dispute on this order. The dispute has been closed in Amazon's favor by their card issuer.

Customer never returned the purchased item. Kindly request customer to reach out to ********************** customer support team and check if the product is still eligible for returning to avail a refund.

Kindly request customer to reach out to their card issuer for more information with regards to this reimbursement.

Sincerely,

*****
Amazon.com
Initial Complaint
Date:06/04/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i order using the subscribe and save otherwise the prices are ridiculous. but the workers take NO CARE in packing. the liquid detergent opens and spills all over everything and several boxes came already open. one was tissues and they had plastic wrap around them so they were packed and shipped that way. another item was garbage bags and the bottom was ripped and the bags got out into the mayhem. i go to leave a review of the item (the item in my hand) and i am told by amazon i can not leave a review because i am not a verified purchaser!!! and so i call amazon and get (surprise) some overseas rep who doesn't speak or understand english. and he has to 'verify' my account and i give him my email. THEN, INSTEAD OF TELL ME THE ****** that he doesn't really speak english and did not really understand me, HE LIES and tells me i have no amazon account. and we go round in circles a few times with me spelling it out, him not understanding the words i am saying and instead of apologizing and telling me the truth, HE LIES AND AGAIN TELLS ME I HAVE NO ACCOUNT. and then of course he hangs up on me. as they all do because in all honesty i don't tolerate idiocy or lies and they know it. hope amazon's business is doing as poorly as i keep reading about because this is not customer service and i just subscribed to ***************
Business Response
Date: 06/06/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the packaging of the items received from your subscribe and save orders.

I've tried to locate the order with the information available in your complaint. Unfortunately, I'm unable to locate the exact order you are referring to.

In this case, I request you to please reply back to this email with the order number so that we can review the details and escalate this further with our internal team to prevent something like this from recurring.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:06/04/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was reloading my Amazon gift card balance using prepaid **** gift cards. I had received a bunch of them from wedding and baby showers as gifts. I accidentally tried to use one that was invalid. I had previously had a problem with it so I called the company. They sent me a new one but I forgot to throw the old one away. I realized it when the payment was declined but Amazon immediately put my account on hold. I am unable to get into my account without submitting documentation showing that I own the card I was trying to use. I cannot give this documentation because it is invalid and it also is a gift card. I have called Amazon more than 6 times to try to resolve this issue and they will not do anything about it. They want to close my account, which would be fine but I have almost $400 in gift cards sitting on the account. They will not release the money or allow me to get into my account. Theyre stealing that $400 because I am unable to access it.
Business Response
Date: 06/14/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 06/14/2023 confirming account reinstatement.
Sincerely,
*** B
Amazon.com
Customer Answer
Date: 06/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was being disrespected and refused my money for a refund that they have the item for I did all the hoop jumping the asked for and I was called an idiot and mistreated by Amazon in an unfair way because of me being a white american
Business Response
Date: 06/06/2023
Hello ***********,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and we definitely have very high standards when it comes to what we expect from our **************** representatives and I'm sorry your experience didn't reflect that.

I'll gladly take any necessary actions to ensure that you and other customers don't encounter service below our standards moving forward.

Upon checking, I can see that there is no return received on ZER-LON GeForce GTX 1660 Super Graphics Card. Incase, if you have returned self, please share ** the tracking id, so that we will be able to help further.

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:06/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 2nd 2023, I placed an order online (113-1654756-0093817) for 3 items: 1 bg kelp, 1 pk triple AAA batteries, and 1 pk glad forceflex 40ct trash bags, lavender scent, but when I received my order, it was missing an item, the trash bags. At first I called them because my invoice said they charged me$5.99 for shipping & my order always qualifies for shipping or I DON'T ORDER! Well come to find out they didn't send the glad bags & stated that I cancelled the trash bags? I know that I didn't but they refused to resolve the issue & just send me the missing item! I would never cancel & opt to pay shipping! I buy extra things, just to get the free shipping! I spend what little I have, I shouldn't be hounded for shipping costs . I'm asking for a refund on shipping or the bags, I originally ordered!
Business Response
Date: 06/06/2023
Hello Nurah,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry that one item is missing from your order #***-1654756-0093817.

Upon investigating, I can see that you have contacted our customer support on June 2, 2023 to exchange the item "GLAD ForceFlex Tall Drawstring Trash Bags", with other one. Our team suggested you to cancel the item and reorder the one you want to.

As per our records, we can see that item was cancelled on same date. It looks like your order didn't qualify for free shipping because the order value is less than $25.00 excluding shipping costs.

While we respect your request for shipping charges or the bags, unfortunately we wont be able to honor it.

We appreciate your patience and understanding here.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/08/2023

Complaint: 20141917

I am rejecting this response because: I believe Amazon is responsible for my item being cancelled; their employee who tried to help me that day was incompetent & cancelled my item by mistake and Amazon is not willing to accept the loss. No one reads their stank shipping contracts, which they claim, the cost of any shipping mistakes are passed onto us, the consumers! Wow They have dropped way low in customer service these days, this is unfortunate. CONSUMER BEWARE! Read all the fine print before submitting your order. They use a lot of shady tactics to get their money for shipping! Dont believe the so called spend $25 or more, and get free shipping, unless you do your due diligence by making sure its not automatically tacked on or that your items arent being mysteriously cancelled! They are pushing their Lame Prime Membership. On 2 occasions their incompetent employees have tried to coax me into lying about the reason for my return ( this I figured out after) so they can file warranty/insurance claims on returns! They have taken my qualified refund balance & put it on a gift card instead of crediting the original payment method, my credit card! They are NO LONGER your friendly big box wholesale conglomerate ANYMORE! They are CROOKS!

************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.