Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,435 total complaints in the last 3 years.
21,515 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Business Bureau,I am writing this letter to express my deep concern and file a formal complaint regarding the deactivation of my seller account on **********************. Additionally, I am also troubled by the withholding of funds under my account, which has caused significant financial distress for me.To provide you with a comprehensive understanding of the situation, I would like to offer some background information. My seller account was suspended by Amazon due to the perceived misalignment between our sales volume and the feedback received from buyers, as well as our relatively new presence in the marketplace. In response to this suspension, Amazon requested proof of deliveries for all shipped items, which we promptly provided. Additionally, we submitted the necessary bank information to verify the legitimacy of our account.Despite our best efforts and compliance with all requested documentation, we have continually received rejection notices from Amazon. This repetitive response has left me deeply frustrated and concerned about the integrity of the review process for seller accounts. It is my sincere hope that by lodging this formal complaint, my account will be thoroughly reviewed, and the decision to deactivate it will be reconsidered. I earnestly request that my seller account be reinstated as soon as possible so I can regain access to my funds, which are essential for my business operations.I eagerly await your response and a swift resolution to this issue. Should you require any further information or clarification, please do not hesitate to contact me. Thank you for your attention to this matter.Sincerely,THREE WILDFLOWER, LLC
Business Response
Date: 06/06/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on June 6, 2023.
Thanks,
Amazon.com Seller
Performance
Initial Complaint
Date:06/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon account is closed without any proper reason.
Business Response
Date: 06/27/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on '6/27/2023 confirming account reinstatement.

Sincerely,

Eva
Amazon.com
Initial Complaint
Date:06/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was closed on false premises. I tried ordering a gift card on Amazon with a new credit card I received, and Amazon then said they have temporarily locked my account to verify my payment details. I entered all of the necessary information that they asked from me about the card, and a day later they sent me another email saying my account was permanently closed because this account was related to another account that was closed?? This is the only account I personally have. I regularly browse items on Amazon and I have ordered hundreds of items on this account since 2021. Furthermore, i am and have been a registered student with Amazon and I paid $69 for a year of Amazon prime just a few hours before my account was locked, and I was not refunded for that. I dont know if this is a big misunderstanding or what, but I would appreciate it very much if I just like my account back and be able to continue ordering items.
Business Response
Date: 06/14/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 06/14/2023.
Sincerely,
Ann
Amazon.com
Customer Answer
Date: 06/15/2023

Complaint: 20143082

I am rejecting this response because:
Hello ***, I have submitted to you all of the details that you requested in your email sent to me. However, I just received an email from Amazon that my account is on hold (again??) saying that my gift card balance is in violation of the terms and conditions??? All of my recent gift cards were from Amazon shopper panel. The email told me to sign in to Amazon and submit my gift card receipts, however I am unable to do that because it still says my account is on hold. I believe that this is a mistake and I would like to have it corrected; I thought the problem for my account was my payment method couldnt be verified? Please confirm with me what is going on.

Sincerely,

Fanjin Meng
Business Response
Date: 06/30/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 6/30.
Sincerely,
*********
Amazon.com
Initial Complaint
Date:06/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Amazon seller center wore my money they never give me back I tried to contact not able to connect them Money issues Please resolve the problem
Business Response
Date: 06/08/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 11/12/2020.

Regards,
Amazon
Initial Complaint
Date:06/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $12.00 for compression socks from Amazon on 06/03/23 with the understanding that I would receive the item on 06/04/23. I never received item. I am seeking a full refund plus compensation for my trouble
Business Response
Date: 06/06/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the delay caused on the delivery of order #***-5926995-4025069 placed for the item 'Compression Socks for Women and Men Circulation' for $11.99.

I've reviewed the details of the order and checked for the options available to help you with this. As the option to refund the item without the item returned to us isn't available on the order, as an exception, for the delay caused with the order, I've applied a $5 promotional credit to your account.

The promotional credit will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.

Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

The promotional credit doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:06/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First, I've been charged for half shipments. These partial shipment refunds have also been delayed arbitrarily. The Electronic Signatures in Global and National Commerce Act (E-Sign Act) and the Federal ************************* of ******** Protection prohibit these activities, which violate my consumer rights.Your warehouse got a $700 monitor that I had trouble returning. Unfortunately, my return was delayed for over 60 days. The regulations require prompt settlement and fair treatment, yet this refund delay breaches them.I also bought a $1800 video card with **************** points on April 30. The points were withdrawn from my account before the card was shipped. Importantly, merchants cannot take payment before shipping. I canceled the video card order before it shipped, expecting a quick **************** point reimbursement. I received conflicting explanations from Amazon's customer service, from promises to restore my points within two months to claims that Amazon never deducted them. I also had a similar issue with Windows software that I returned unopened and unused. The Amazon warehouse charged me a restocking fee equal to the software's cost, even though the item description didn't mention it.I purchased three power strips but only got one. Thus, I returned the partial order, but the refund is also delayed.
Business Response
Date: 06/06/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the inconvenience you faced with your orders and have tried identifying them from the information you have shared on the complaint. I realize delays in payments and refunds can be disruptive; I can relate to you.

We need more information to avoid any speculation in this matter. To address your concerns objectively and accurately, we request you share specific order numbers and the related issues you need ** to research and address.

We assure you of a quick response once we have all the information. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/12/2023
Here's the revised version of your text:

Order Number: 111-6787113-6616226 - This pertains to a ******* Odyssey CRG Series 49-Inch Dual QHD Gaming Monitor (LC49RG90SSNXZA) that I returned in February within the designated return period. Despite this, the warehouse refused to refund the money, leading to a two-month struggle with the helpdesk to secure the release of the funds. During this period, I was compelled to use a credit card for the purchase, incurring interest charges.

Order Number: 111-9500776-1228248 - This involves a ********* System Builder Windows 11 Home software. I returned the unused software, but the warehouse only refunded $10 out of the $130 order, attributing $120 to a restocking fee. I had to involve **************** to resolve this issue.

Order Number: 111-1702844-6342665 - This order was for a Blink Outdoor Security 3 Camera System Kit with a VIECAM Accessory Bundle. Although the order was supposed to include three units, we only received one. The vendor promised to send the remaining two units, but they have not arrived yet.

Order Number: 111-8931879-4160255 - This order was for a ************ Strip Surge Protector, Pack of 3. I received only one unit and decided to return it due to the ongoing issues and the need for all three units at that time. Currently, the refund is being held by the warehouse.

Order Number: 111-2875801-0267410 - This is the most significant issue. It involves a PNY GeForce RTX **** 24GB Verto Triple Fan Graphics Card. I used **************** points for this purchase but canceled the order before shipment. Despite this, Amazon deducted the points. The helpdesk initially informed me that the points would be refunded within three days. However, two months later, I was told that Amazon did not recognize my issues and that I was never charged. I had to involve **************** to reverse the charges. During this time, I had to use cash for other purchases that were supposed to be covered by these points.
Business Response
Date: 06/14/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for sharing the order numbers, it helped research the issue in detail. While we see your concern here, there are limited options. I will respond to you in the sequence the order numbers have been provided and hope this is useful.

1. Order ending **** - ******* Odyssey CRG Series 49-Inch Dual QHD Gaming Monitor - the refund has been issued on Saturday, May 6, 2023 for $688.73 to your Original Payment Method

2. Order ending **** - ********* System Builder software - the correct refund was issued, as software is non-returnable. Please check under the "Partial Refunds or Restocking Fees" section.
************************************************************************************

3. Order ending **** - Blink Outdoor Security 3 Camera System Kit... - This was shipped and sold by a third party seller, 27Stores. I have reviewed the communications with the Seller and was not able to see any exchanges on this issue. You can email the seller directly by using the "Contact Seller" option on the order details page. If the seller cannot help, use the submit an A-to-z Guarantee claim by visiting our our Help pages at :
***************************************************

4. Order ending **** - ************ Strip Surge Protector, Pack of 3 - A detailed review of the returned items on this order shows an incorrect item, the "Utopia ************************ was returned in place of the expected item. Ensure you enclose the correct and complete item when making a return. While we recognize errors, Amazon cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Amazon.
***********************************************************************************************************************************************************************

5. Order ending **** - PNY GeForce RTX **** Graphics Card - This order was cancelled and not shipped, Amazon only charges for an order once it is shipped. In this case, I see the order was cancelled and not charged - you should mostly see the funds back by now. We recommend you reach the bank on this issue, and file a chargeback dispute if required. The bank will ask for the funds to be reverted and help with the issue.

I hope this helps with your concerns.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/29/2023

Complaint: 20143055

I am rejecting this response because:

My response to Raman R. Amazon.com Customer Service
2. Order ending **** - ********* System Builder software - the correct refund was issued, as software is non-returnable. Please check under the "Partial Refunds or Restocking Fees" section.
************************************************************************************

This is an unfair action on Amazon's part because the item was granted as a return with a full refund and the link is only for open items which this was not..

4. Order ending **** - ************ Strip Surge Protector, Pack of 3 - A detailed review of the returned items on this order shows an incorrect item, the "Utopia ************************ was returned in place of the expected item. Ensure you enclose the correct and complete item when making a return. While we recognize errors, Amazon cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Amazon.
***********************************************************************************************************************************************************************

Regarding the ************ Strip Surge Protector, I don't actually own a queen-size bed. I returned the power strip, and I distinctly recall informing the Amazon associate that I received only one unit instead of the three I was supposed to get.

Business Response
Date: 07/02/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see that you have your concerns regarding the returns processing on your order and have noted your feedback in this connection.

As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly. The information I have after a thorough review of the return notes leads to the same conclusion, we will not be able to issue any additional refunds to the ones issued earlier.

Regarding the software, as I have informed earlier, the correct restocking fees applied per our returns policy. Notwithstanding what was informed to our **************** teams when you reached us about the Belkin product, the return refund is based on the item confirmed in processing.

While I see you are disappointed with the information weve previously provided to you, this is the best answer we can offer. We will not be able to offer any overrides or exceptions at this time.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/07/2023

Complaint: 20143055

I am rejecting this response because: Amazon's system for returns and return process itself is therefore in violation of the company's return policy that this associate is citing. please see the attached screen shot; it states that
Sold by Amazon.com
Returns
Eligible for Return, Refund or Replacement within 30 days of receipt.
Sir, your response raises significant concerns as it appears to contravene federal and state consumer protection laws. The rule you are referring to contradicts our position, and it is worth noting that the Amazon website itself continues to state, as it did when I made the purchase, that the item is "Sold by Amazon.com" and is "Eligible for Return, Refund, or Replacement within 30 Days of Receipt." The fact that Amazon's warehouse assumed the entire cost of restocking the item clearly violates both Amazon's policies and consumer protection regulations related to e-commerce. There is no provision in the policy you are citing that mentions restocking fees. If such a provision exists, please indicate the exact wording in the policy pertaining to the matter under discussion.
I deserve an apology and it should be understood I as a customer should not be treated this way
Disappointed long-term customer,
*************************
Initial Complaint
Date:06/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a bug screen for my 22 **** super duty with a front camera and the wrong item was sent, I tried to return it online like I have done with several other Amazon products over the years but the only return option was to have *** pick it up at the location they shipped it to, this was problematic since I was no longer at that location as I had bought the vehicle I wished to protect in another state. The agreement which I saved via chat was that I would pre pay to ship it back and would be credited that shipping amount, now that they have the item back they are refusing to credit the shipping amount, It isnt even that I did not want the item, they sent the wrong item to begin with, it should be noted that this item cannot be shipping to my home state so even getting a replacement item was not possible. This is unique in that I have never had an item where a return label oils not be generated and I was even amenable too dropping it off any of a number of Amazon return locations in person but that was not allowed either for some reason.
Business Response
Date: 06/06/2023
Hello Dak,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with the return on your order ending ****, I have looked into the issue in detail. We regret any aggravation caused.

While we would like to offer customers the most convenient options on their account, at times we have limited options. We are not able to make any exceptions or offer billing adjustments in these cases.

At times products cannot be shipped to some locations or by some carriage modes. We do realize the limitations, and try to work with carriers for safe and quick deliveries.

A return pickup is set to the address the item was originally shipped to, but can be changed in many cases. I would recommend you reach **************** over chat or call if you need assistance and thank you for trying to work with the returns teams on alternative options.

We appreciate your feedback and have forwarded it to the correct team internally. While they do review in detail and take your inputs into consideration, I do not have any other information at this time.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/07/2023

Complaint: 20143042

I am rejecting this response because: Amazon has still not fulfilled their agreement with me in reimbursing for return shipping costs. Attached is a screenshot of the conversation I had with the customer support chat option. This was done PRIOR to me returning the item and PRIOR to me initiating this complaint.

Under the terms of my account agreement with Amazon, I request a BBB mediation hearing in this regard.

Sincerely,

********************
Initial Complaint
Date:06/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jan 15th my wife and daughter gave me a $50 amazon gift card as a gift, and I added it to my account to be used at a later date. Today Jun 4th I was wanting to use it to buy something. I went to my account but the balance was zero. I looked at how this was spent and amazon had taken just a little of this $50 dollar card and put it on every purchase I had made since January without my authorization. They had taken only small amounts so I wouldnt notice. I contacted customer service and they told me that's how they treat gift cards, that I would have a opportunity during checkout to "uncheck" a box if I didn't want some of my gift card used for the purchase, and I would have to do this each time. The last rep I talked to ask me if I bought things through the cart or buy now feature. I told her both. She said well in the cart I could find the box to "uncheck". I said I didn't see it. I said sometimes I use buy now, where would I see it there, after shuddering a few seconds, she well that would be default and you should have known. My wife took the phone and ask her if this is how you treat senior citizens, the lady said they would not refund my gift card.
Customer Answer
Date: 06/05/2023
I filed the complaint number #******** yesterday. I just realized I forgot to add the Amazon number that referenced this complaint.

Claim code p9cn-xa5896-7yam and

Order number 111-6926806-

2872202

These were the numbers on the gift card order.

Thank you for all you do!!

*******************;
Business Response
Date: 06/06/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the gift card usage on your account.

I've reviewed the gift card balance usage details and see that the $50 gift card was applied on three of the orders placed on your account.

I see that the order #***-6905246-2222666 placed on April 22, 2023 for $40.60 was ordered using the Buy Now option. Please know that gift card balance will be automatically applies to the eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page.

This option is not available for 1-click orders. To learn more about using your gift card, visit our Help pages:
*************************************

I see that rest of the amount was used on the orders #***-4213463-0326667 and ***-6117455-2081067 ordered on April 30, 2023 and May 28, 2023 respectively.

As the gift card balance is used to place the orders, we won't be able to refund the gift card amount back.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:06/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Urgent: Account Hold Issue - Assistance Needed Dear Amazon Support Team,I am writing to inform you about an urgent issue regarding my Amazon account. I am an employee responsible for purchasing items on behalf of a business. Unfortunately, my account has been unexpectedly placed on hold, preventing me from fulfilling my duties and assisting with orders.I have been a long-time user of ********************** without any prior issues. As a trusted employee, it is crucial for me to access this account to handle purchases, track shipments, and manage returns. The sudden suspension has caused significant disruption to our business operations.I kindly request your immediate assistance in resolving this matter. I assure you that there has been no unauthorized access or misuse of my account. I have always complied with Amazon's terms of service and have never engaged in any prohibited activities.While I understand the importance of security measures, I request a reconsideration of the account hold to resume my responsibilities promptly. Please find the relevant account details below:Account Holder's Name: Keurig Godron Email: ************************* Phone Number: ********** Shipping/Billing Address: **************************** Business Name: Wholesale Electronics As a valued partner, we greatly rely on Amazon's efficient and reliable service for our business needs. I kindly urge you to prioritize the resolution of this matter to minimize the impact on our operations.Thank you for your prompt attention and assistance. I look forward to a swift resolution and the reactivation of my Amazon account.Sincerely,Keurig Godron
Business Response
Date: 06/14/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 06/14/2023.
Sincerely,
Ann
Amazon.com
Initial Complaint
Date:06/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Urgent: Account Hold Issue - Assistance Needed Dear Amazon Support Team,I am writing to inform you about an urgent issue regarding my Amazon account. I am an employee responsible for purchasing items on behalf of a business. Unfortunately, my account has been unexpectedly placed on hold, preventing me from fulfilling my duties and assisting with orders.I have been a long-time user of ********************** without any prior issues. As a trusted employee, it is crucial for me to access this account to handle purchases, track shipments, and manage returns. The sudden suspension has caused significant disruption to our business operations.I kindly request your immediate assistance in resolving this matter. I assure you that there has been no unauthorized access or misuse of my account. I have always complied with Amazon's terms of service and have never engaged in any prohibited activities.While I understand the importance of security measures, I request a reconsideration of the account hold to resume my responsibilities promptly. Please find the relevant account details below:Account Holder's Name: Keurig Godron Email: ************************* Phone Number: ********** Shipping/Billing Address: **************************** Business Name: Wholesale Electronics As a valued partner, we greatly rely on Amazon's efficient and reliable service for our business needs. I kindly urge you to prioritize the resolution of this matter to minimize the impact on our operations.Thank you for your prompt attention and assistance. I look forward to a swift resolution and the reactivation of my Amazon account.Sincerely,Keurig Godron
Business Response
Date: 06/14/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 06/14/2023.
Sincerely,
***
Amazon.com

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Business Response

Complaint statuses

Business Response

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