Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 59,435 total complaints in the last 3 years.
- 21,515 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/05/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a rather unpleasant situation. At some point I was unable to log into my Amazon accounts (buyer and seller). I didn't get any emails. It's been about two weeks and I still don't understand what happened. I just can't get into my account. But the interesting thing is that the account is not blocked. I'm getting messages about incoming orders. But I can't do anything about it. Through the buyer's account I was asked to send my card statement, which I did. But it was not accepted. I do not know the reasons. At the moment no one contacted me and I can not write anywhere. I made a call to **************** and I was promised that the team in charge would contact me. It's been 4 days and still no one has contacted **** have several thousand dollars worth of merchandise in my account. I can't send it to my warehouse, I can't do anything at all. It's like my account has been stolen. I am demanding an immediate review of my complaint and contacting Amazon about this issue. My account is active! I want my access back to it, which was restricted for reasons I don't understand.Business Response
Date: 06/14/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.Customer Answer
Date: 06/15/2023
They not only denied me access to the Customer account, but also the seller's account. I didn't violate anything there. The account is active and selling, but I can't log in. What do I need to do to regain access to at least the seller's account? My money, merchandise is there, and I can't use it. What will happen to my goods?
Please do not close this complaint! They only partially answered my question. Let them return access to the seller's account where I did not violate anything!
Complaint: 20143605
I am rejecting this response because:
Sincerely,
*******************************Initial Complaint
Date:06/05/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am ***************************, the owner of an Amazon store that was deactivated in October 2022 for violating the dropshipping policy. Despite initially using the dropshipping model, my team always ensured compliance with Amazon's guidelines and were committed to delivering excellent products and services. However, due to customer complaints about receiving items with different store names, my account was suspended. My team promptly addressed the issue, formulated a plan of action, and decided to transition to the Fulfillment by Amazon model to prevent such occurrences in the future.Throughout my store journey, I have strived to be a reputable seller on the Amazon Marketplace. My stores main goal is to provide top-notch products and services to my valued customers. I kindly request your assistance in negotiating with Amazon to reinstate my account, as this is my sole source of income. I sincerely hope that you can help me reach out to Amazon and convince them to give my store another opportunity to sell on their marketplace.Thank you for taking the time to consider my situation and read my request. I appreciate any help you can provide in resolving this matter and allowing me to continue selling on the Amazon platform.Business Response
Date: 06/08/2023
Hello,
We have reviewed the sellers account and we are unable to reinstate their selling privileges.
We are unable to provide information on our investigation methods.
Sincerely,
Amazon.comInitial Complaint
Date:06/05/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau,I am the primary owner of the Amazon seller account Tenpercent, and I would like to register a complaint against Amazon for deactivating my account without addressing the multiple appeals I have submitted to reinstate it.After receiving an email from Amazon informing me about the deactivation of my seller account, citing violations of Amazon's Seller Policies, Seller Code of Conduct, and Drop Shipping guidelines, I promptly submitted an appeal along with supporting documentation to demonstrate my adherence to Amazon's policies. I have provided a detailed plan of action to address the drop shipping violation, along with evidence of deliveries and images of the packages sent to our ******************************** responded by stating that they were still reviewing my account and promised to notify me once the evaluation was complete. Despite maintaining regular communication with Amazon regarding my appeal, my efforts were unsuccessful. I have diligently complied with their requirements throughout the appeal process, meticulously reviewing and submitting my action plan to demonstrate my adherence to Amazon's Seller Policies. However, Amazon persistently rejects my appeal without providing any feedback.Consequently, I am filing this complaint to seek your assistance in capturing the attention of Amazon, urging them to review and assess my appeal, with the hope of reinstating my account. I eagerly anticipate a positive response from you regarding this matter. Thank you for your assistance in resolving this issue. If you have any inquiries, please feel free to contact me without hesitation.Best regards,Tenpercent LLC Merchant ID: **************Business Response
Date: 06/07/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on June 7, 2023. Thanks, Amazon.com Seller PerformanceCustomer Answer
Date: 06/09/2023
Complaint: 20143447
I am rejecting this response because:We have already sent numerous appeals and explanations regarding the occurred violation. Additionally, we have submitted detailed information that led to the deactivation of our account. We promptly rectified our actions and clearly communicated the steps we took in our appeals. Moreover, we have emphasized that we are transitioning our entire business to FBA (Fulfillment by Amazon). Considering the funds currently withheld in my account and the urgency of paying our expenses, it is crucial for them to expedite the review of my seller account. I sincerely hope they can prioritize and thoroughly assess the situation.
Sincerely,
***************************Business Response
Date: 06/13/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6/13/2023.Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:06/05/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is *********************. I opened an Amazon store named ******* GHOST. Since we started our business, we have made sure that we are always aligned with the Amazon Marketplace policies and guidelines, and that my team is always compliant with every business protocol that we constructed to guarantee that we always give our customers first-rate products and services. We want to give you an overview of the status of our account to properly understand our situation and help us with our dispute.Last 31 July 2022, my store got deactivated due to a drop shipping policy violation. When we started our business, we used the dropshipping model, where we let our third-party supplier deliver our orders from their warehouse straight to the customers. This model was acceptable to Amazon as long as we abide by the drop shipping policy that we always guarantee that we are the seller of record on all our items and make sure that all the labels of our third-party supplier are properly removed. Amazon flagged us with this suspension due to some customers messages claiming that they received orders with other store names indicated on our items. Upon receiving the notification, we immediately addressed the issue and constructed a plan of action and preventive measures to guarantee that this will not happen again in the future. We also decided to not use the dropshipping model anymore and change it to Wholesaling. We can assure you that since we started our business, we have been trying our best to be a model seller on the Amazon Marketplace platform. Our priority is to deliver quality products and services to all Amazon customers. We are asking your office to help us negotiate with Amazon to reactivate our account to continue selling on the platform because this is my only way of generating income. I hope that you can back up my business and help us reach out to Amazon and persuade them to give us another chance to be part of the Amazon marketplace again.Business Response
Date: 06/07/2023
Hi,
We have received seller's submission but they do not have sufficient information to reactivate their account.
An email was sent to them informing them of this decision on 8 June 2023.
Thanks, Amazon.com Seller PerformanceInitial Complaint
Date:06/05/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is *****************************. I opened an Amazon store named AGAPE TRINITY. Since we started our business, we have made sure that we are always aligned with the Amazon Marketplace policies and guidelines, and that my team is always compliant with every business protocol that we constructed to guarantee that we always give our customers first-rate products and services. We want to give you an overview of the status of our account to properly understand our situation and help us with our dispute.Last 6 November 2021, my store got deactivated due to a drop shipping policy violation. When we started our business, we used the dropshipping model, where we let our third-party supplier deliver our orders from their warehouse straight to the customers. This model was acceptable to Amazon as long as we abide by the drop shipping policy that we always guarantee that we are the seller of record on all our items and make sure that all the labels of our third-party supplier are properly removed. Amazon flagged us with this suspension due to some customers messages claiming that they received orders with other store names indicated on our items. Upon receiving the notification, we immediately addressed the issue and constructed a plan of action and preventive measures to guarantee that this will not happen again in the future. We also decided to not use the dropshipping model anymore and change it to Wholesaling. We can assure you that since we started our business, we have been trying our best to be a model seller on the Amazon Marketplace platform. Our priority is to deliver quality products and services to all Amazon customers. We are asking your office to help us negotiate with Amazon to reactivate our account to continue selling on the platform because this is my only way of generating income. I hope that you can back up my business and help us reach out to Amazon and persuade them to give us another chance to be part of the Amazon marketplace again.Business Response
Date: 06/07/2023
Hello,
We have reviewed the sellers account and we are unable to reinstate their seller-fulfilled offers on Amazon.com.
We are unable to provide information on our investigation methods.
Thanks,
Amazon.com
Initial Complaint
Date:06/05/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, dear BBB. We appeal regarding a review posted on Amazon, which we believe contains abusive and misleading information that has the potential to harm our product's reputation. The review in question pertains to the product "Aprika Life - Sleep Tea with Sleep Guide, 100% Natural Herbal Tea with 12 Herbs Created by Herbalists, Promotes Relaxation, Stress Relief - Restful Sleep" with ASIN B084MBLXHV.Link: amazon.com/gp/customer-reviews/***************** would like to address several important points in relation to this review:1) The reviewer's claim regarding the product's adverse effects and the resulting sickness raises concerns. The review's misleading nature may inadvertently influence other customers to avoid our product without considering other potential factors that could have contributed to the reported sickness.2) The reviewer's statement lacks substantial evidence to establish a direct link between their reported sickness and the consumption of our product. The review states that other customers should avoid purchasing the product without presenting any evidence of similar experiences. We believe in the importance of helpful and truthful reviews that guarantee the safety and satisfaction of our customers. We appreciate your attention to this appeal and your dedication to maintaining the integrity of online consumer feedback. Therefore, we kindly request the BBB's assistance in conducting a thorough investigation into this matter. If deemed appropriate, we request the removal of the review as misleading.Best regards, aprikalife storeBusiness Response
Date: 06/16/2023
Hello Solidco,
Thank you for informing us that one or more of the customer reviews for Aprika Life - Sleep Tea with Sleep Guide, 100% Natural Herbal Tea with 12 Herbs Created by Herbalists, Promotes Relaxation, Stress Relief - Restful Sleep - 60 bags may violate Amazon's Community Guidelines.
We will investigate your report and take the appropriate actions. While we cannot share any additional information about any actions we take, we appreciate your help in ensuring other customers are empowered to make informed purchase decisions with authentic customer reviews.
If you would like to learn more about Amazon's customer review policies, please see our Community Guidelines (*****************************************************************************).
Amazon Review Moderation teamInitial Complaint
Date:06/05/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, Dear BBB.We would like to file an appeal regarding a review posted on Amazon, which we strongly believe contains misleading information that has the potential to harm our product's reputation and disinform other consumers. ASIN B094VT1JD3. Link: amazon.com/gp/customer-reviews/***************** would like to address some important points in relation to this review:1) Our product is not intended to be a treatment for any specific medical condition. It is important to clarify that our product is not marketed or advertised as a treatment for ADHD or any other medical condition.2) Combined type ADHD, referred to in the reviewer's comments, is recognized as a chronic condition that requires proper medical attention and supervision by a qualified healthcare professional. We believe the content presented by the reviewer carries a potentially dangerous implication, as other customers may follow her example without seeking appropriate medical advice.3) The reviewer herself expresses uncertainty and speculation about the potential link between her daughter's condition and the consumption of our product. The reviewer admits that her conclusions are not firmly established, and she merely supposes a connection. Furthermore, she mentions that her statement would only be relevant if other customers had a similar reaction. However, after a thorough examination, we have not found any other comments or reviews indicating similar experiences among our customers.We strive to ensure that our reviews are based solely on truthful information and guarantee the safety of all individuals, especially children. Therefore, we kindly request the BBB's assistance in investigating this matter further and, if deemed appropriate, removing as the review potentially misleading or inaccurate.Best regards, ****************Business Response
Date: 06/07/2023
Hello,
Thank you for letting us know that this Customer Reviews issue *** violate our policies.
We have investigated the situation, and have taken the appropriate action. For privacy reasons, we cannot share the results of our investigation with the reporting party.
Amazon Review Moderation teamCustomer Answer
Date: 06/10/2023
Complaint: 20143304
I am rejecting this response because: I am asking for real help to protect my customers from false advice. I insist on the removal of the review, which is misleading.
Sincerely,
*******************************Initial Complaint
Date:06/05/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Greetings,My Amazon *** account was deactivated in error due to being related to another account. Initially, ********************** *** Support did not provide me with information regarding the associated account. ********************** *** blocked any channels of communication with them after deactivating my account. Therefore, I had to contact Amazon *** Support through the "appeal" button to obtain any necessary information for my investigation. However, Amazon *** Support treated my information requests as appeals. As a result, Amazon *** Support is rejecting any of my appeals, even though I am currently appealing Amazon ***'s decision and not trying to obtain the information I need. Therefore, I request Amazon *** Support to review my appeal and additional information. The Amazon *** system mistakenly considered me as the owner of a *** account with the author name Maxybridge Publishing. However, the actual owner of the *** account with the author name Maxybridge Publishing is *****************************. ***************************** is my ex-business partner.The Amazon *** system has mistakenly associated my account with ***************************** 's account based on IP address, cookie files, and business address. I kindly request you review my appeal, which I have attached to the complaint, to get more information.I terminated any business relations with *****************************. After termination, my business has not interacted with *****************************. Therefore, Amazon ***'s claims that I violated Clause about multiple *** accounts are incorrect. I have only one *** account with the author name ******** Publishing. Based on the above, deactivating my *** account was a mistake. Therefore, I request a review of Amazon *** Support's decision and the reactivation of my account. Otherwise, I will be forced to take legal action on my part. I really appreciate any help you can provide.Business Response
Date: 06/07/2023
This has already been handled in previous complaint IDs - ********, ********
On November 13th 2022, we terminated the account of ******************** for operating multiple accounts, which is a violation of Kindle Direct Publishing's Terms & Conditions. While ******************** claims that this other account was for his former business partner, they were still operating multiple accounts. ******************** appealed the termination, but we upheld the decision to terminate his account based on the relationship between these accounts, which we base on multiple criteria, and on November 17th 2022 we advised ******************** that this decision was final and we would not offer any further insight into this matter. The same has been confirmed in previous BBB cases: ******** & ********
Initial Complaint
Date:06/05/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase of $140 in amazon gift cards on 06/02/2023. Then I applied them to an Amazon account I maintain for more anonymous purchases (this account contains shipping information, but no billing info. It instead works with gift card balances). I have used this account in this manner for years. After redeeming the most recent gift cards on my account tied to the ************* address, I made a couple of purchases. The order was confirmed by Amazon.Then 5 or 6 minutes later. I received an email requesting detailed information about me, my address, my bank information, etc. I refused to submit this information, because to submit it would defeat the entire purpose of having this account. As a result my account has remained locked. I cannot access the account or the money I have on it. Additionally, my recent purchases have been locked or cancelled by Amazon. Effectively Amazon has taken my $140 and is extorting me for my private information.I have since contacted Amazon reps via the phone twice. Both interactions were somewhat hostile. In both cases Amazon reps claimed there is no one else to talk to when asked to speak with a manager, anyone with the power to override the hold, or anyone with supervision over the reps with whom I was speaking. In the second call the rep hung up on me. The first call took place on 06/02/2023. The second call took place on 06/05/2023.Customers shouldnt be treated like this. If its happening with me, its happening with other customers.Business Response
Date: 06/14/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 06/14/2023.
Sincerely,***
Amazon.comCustomer Answer
Date: 06/23/2023
As I stated in my response on June 21st, 2023; I provided the attached photo in a June 20th, 2023 email to Amazon as evidence that the $140 gift card on my account was purchased legitimately. This was the information requested by the representative from Amazon. As of the writing of this email; no action has been taken to unlock my account, send the items I purchased with the card, or provide any help to return the money currently held by Amazon.
Effectively, Amazon was happy to accept the redemption of my gift card, and they were only concerned with the authenticity of the gift card when I sought to use the previously mentioned gift card to make purchases.
A receipt for the $140 gift card was requested on 06/14/2023. I provided the attached picture of my receipt in 06/20/2023.
Business Response
Date: 07/12/2023
Hello ******,
I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and checked with the concerned department in this matter.
After reviewing they've reinstated the account and the gift card balance in it. You can view your balance and usage history in Your Account here:
*************************************************
I hope this information helps. We look forward to seeing you again soon.
Regards,
Harasankar.M
Amazon.com
*****************************Initial Complaint
Date:06/05/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau,I am writing this letter to formally lodge a complaint regarding the deactivation of my Amazon seller account, DRD **********************. I am deeply disappointed with the lack of response and assistance I have received thus far. I have taken all necessary steps to provide the required documentation, proving my commitment to honest business practices and my compliance with Amazon's policies.Firstly, I want to emphasize that I have never engaged in any fraudulent activities or violated any of Amazon's terms and conditions. I understand the importance of maintaining a transparent and trustworthy online business platform, and I have always upheld these principles throughout my tenure as an Amazon seller.I have made numerous attempts to resolve this matter by contacting Amazon Seller Support multiple times and submitting all the requested business documentation. Despite my efforts, I have not received any meaningful response or a chance to undergo a video verification process to clarify any concerns that Amazon may have had.It is particularly distressing to note that a significant sum of money is currently being withheld in my Amazon seller account. This situation has created a considerable financial burden for me, as I rely on the funds to continue operating my business effectively. I urgently request the immediate release of these funds, as they are crucial for my ongoing operations and financial stability.I implore Amazon to thoroughly review my case and reinstate my seller account promptly. This deactivation appears to be a misunderstanding or a miscommunication, as I have diligently followed all of Amazon's policies and guidelines. I believe that a fair and thorough examination of the evidence I have provided will result in the reinstatement of my seller account.I kindly request that you investigate this matter further and provide a proper response to my concerns. Thank you for your attention to this matter.Sincerely, DRD SALESBusiness Response
Date: 08/07/2023
Hello,
While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
Sincerely,Seller Performance Team,
Amazon
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