Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For order 114-5881367-8550629 and SAFE-T Claim **********************, please forward to your safe-t claim department, buyer returned it outside the return period window. Amazon should not allow this return. also buyer sent back used item and we cannot resell it. Per amazon policy, no refund should be given. Please reimburse ** the full amount. We can provide the picture if needed.

  Business Response

  Date: 06/08/2023

  Hello from Amazon.com,

  Thank you for contacting us regarding 114-5881367-8550629. 

  At this time, I was unable to locate any seller accounts using the email address from which you have written, [ ******************]. For security reasons please know that I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account. Please ensure that all future contacts are sent from the email address used to register the seller account.

  If the issue is still unresolved for your Seller account, you will need to send a new email to Amazon from the email address used to register the seller account.

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an Apple Watch from Amazon on 4/11/23 for which I was charged $356.14.. The wrong watch was shipped to me and arrived 4/19. Though I immediately knew it was the wrong watch, the customer service people required that I unbox the watch and photograph it to prove it was not the watch I ordered. I did this but they would not accept a return at one of their centers. Rather they sent me a *** label and required that I return it to them that way claiming they did not have to refund my purchase for 4-6 weeks. I received the labeling from Amazon 3-4 days after this and brought the package to *** within 2-3 days. *** confirmed delivery of the watch back to Amazon on 4/29/23. I contacted Amazon on May 1 or 2 to confirm receipt of the watch and then again 3 or 4 times over that week. No one at their customer service could or would venture when or how I would be refunded but just kept parroting that they had 4-6 weeks before they needed to escalate my refund. They told me I would be contacted by the appropriate department. Since that time I have not been contacted and have not heard anything about my refund nor have I received it. Their website does indicate they have had the watch back since 5/3. I again tried today to reach someone who could give me information about my refund and after going through 4 different people, the fourth of whom claimed to be in customer service leadership, I got no further info, only a promise that I would hear from the appropriate department within 72 hours. It has been more than a month since I have returned an item which was not properly handled by Amazon to begin with, and I still have received no compensation for the cost of the item let alone for the hours I have spent on the phone with poor customer service.

  Business Response

  Date: 06/08/2023

  Hello ******,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We are sorry to hear that you didn't receive refund on your Order.
  
  Rest assured, I can confirm that the refund has been processed on Monday, June 5, 2023 at 10:01 AM (PDT)
  Refund amount $356.14 to your Original payment method.
  
  You can view details of the completed refund on your Amazon.com account:
  **********************************************************************************
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Best regards,
  *****
  ***********************************

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 4th purchased Print Shop to design flyers for a promotion Spent 6 hours downloading; spent 3 hours with the installation THEN the key would not work Computer froze;Had to purchase ********* at the SAME price 99 plus tax Purchased a less expensive Print Shop to see if it works It didn't it was 49 and tax I need refunds and IF there is a different key to work ok Meantime WHY CANT I REACH AMAZON!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Removed redid and had my IT specialist remote in He removed and reinstalled IT SPEACIALIST says WRONG KEY Speny over an hout researching and trying to reach AMAZON CANT unless it is a physical item to complain My

  Business Response

  Date: 06/07/2023

  Hello *****,
  
  I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  We apologies for the inconvenience caused with your Order.
  Upon reviewing, I can see that the refund has already been processed. Unfortunately, we do not have an option to take further actions or to send key.
  
  Refund amount : $106.74 Refunded on Monday, June 5, 2023
  Refund will be credited to Original payment method within 3-5 business days.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************

• Initial Complaint

  Date:06/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monthly grocery delivery of order 111-2171321-7923455 (smartfood white cheddar 40 pc) placed on May 4 2023 was NOT delivered. Instead the wrong item (cheetos scorching 40 pc) was delivered. When we asked Amazon CS to replace the wrong item w the correct item we were told the system will not let them ship it even though the item is in stock. When we asked for a manager a "team member" confirmed the restriction. Amazon has removed the ability for there CS to properly correct Amazon errors. We were offered a refund only and would have to re order the item orig priced and paid $11.88 but now would cost ** $21.86 to re order. In the past Amazon would apologize and ship the replacement next day. Amazon is now showing there true colors. We would like to have the product we ordered shipped.

  Business Response

  Date: 06/07/2023

  Hello *******,
  
  I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  We apologies for the inconvenience caused with the item you received.
  
  Unfortunately, we do not have an option to replace this Order. As a non returnable item you do not need to return it.
  I'm processing a refund of $11.88 to Original Payment Method and additional $10 as a one time exception. You will see the credit within 3-5 business days back to your card.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, February 25th 2023: Amazon Order # ***-3744784-9748203 Total 350,53$ (PIC 1)Order mattress size full brand Crystli 10inch 321,43$ Invoice mattress only # CA311CYO7Q01 (PIC 2)March 2nd 2023: mattress deliver Nouara Mezar 3-********************************************************* I Request the vendor to be his word, refund full 321.43$ of the bed within 24h base May 18th email (PIC 3), before he went out of communication as if he want to drag me to pass my deadline guaranty, I think I have up to June 9th. He was hard to reach and slow to respond emails in the first place (PIC 4&5&6).Around 45 days I add enough, the mattress was too hard to my back, getting pain instead of felling rest and sleep on my sofa most of the time lately as if that have something wrong with the spring, as this mattress come out of a box after all.I called Amazon to process mattress return and shock to hear I pass my 30 days guaranty March 31st with them. I said in the world of companies selling mattress, it request you to keep it over 30 days to be sure before to return it, so the guaranty should be extend. They said not worry; I have the rest of the guaranty with the manufacture.Amazon can give me back the full refund, then they can deal with the vendor by asking him half or 2/3 back as they were tow responsible for the guaranty, what is unusual and a nightmare as a client as I am stock with the mattress. Nowhere is mentioned the guaranty (PIC 7&8) was split and that require dealing with a manufacturer in ***** with no branch of the companies in North American. Wayfair.** sale the same mattress 100nights and own fully the guaranty. Last call Amazon June 2nd, try again to get help as promise on their email (PIC 9&10) to investigate on the vendor if need to, as he didnt refund me. They refuse to cooperate as I pass their 30 days guaranty, unacceptable customer service, they praise Crystli bed best Amazons choice and in same time not welling to do anything with them. Sincerely Nouara Mezar

  Business Response

  Date: 06/07/2023

  Hello Nouara,
  
  I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint details and I'm sorry for the inconvenience you had experienced with item you purchased on Amazon.
  
  Upon checking, your order was placed on Saturday, February 25, 2023. In this case, we wont be able to provide any refund/replacement/repair at this time.
  
  I would suggest you to contact the product manufacturer for more help on this.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Sandhya,
  Amazon.com
  ***********************************

  Customer Answer

  Date: 06/16/2023

  Hi,

  
  I have already taken several steps to try and resolve this matter of refund he did processed and I didn't recieved, including what you mentioned as I wrote in the complaint I sent, I cannot reach the manufacture.

  
  

  
  Regards

  Nouara Mezar
  
  

• Initial Complaint

  Date:06/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon is a ginormous corporation that is too big for its britches. I have a single product that caused my entire account to be suspended. *** tried multiple ways to present my case to them to no effect. I made a mistake and purchased this product from what I thought was a reputable supplier, *******.com. I provided my invoice to Amazon but have been denied repeatedly. I had no idea I was not purchasing directly from ******* or that it was possible inauthentic products might be sold there! It is not an auction site or a weird guy off the back of a truck.Amazons efforts to drive counterfeits to zero is impacting on our account. A mistake cost me my entire business! It seems to me they would rather ban small businesses from their platform than do any research or think critically about mitigating circumstances. I will never purchase from *******.com again as a consumer let alone stock inventory for sale knowing that I could be purchasing counterfeit products!I hope Amazon will look at the big picture and see how they are affecting small businesses.Thank you,************************* Prosperity Pals

  Business Response

  Date: 06/07/2023

  Hello,
  
  We have reviewed the sellers account and we are unable to reinstate their selling privileges.
  
  We are unable to provide information on our investigation methods.
  
  

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *****************************. I have an Amazon seller account which is deactivated due to policy violation on Seller Policy and Seller Code of Conduct and Dropshipping Policy last July ************************************************************************************************************************ negotiate with Amazon to reactivate my account. We are operating and using a dropshipping model in our business, as per Amazon policies and guidelines. This is deemed acceptable as long as we can guarantee that only our name is identified on all our items. Unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension on Seller Policy and Seller Code of Conduct and Dropshipping Policy. We are proactively sending our appeals to help reactivate our account and improve our store operations. From the start of my business, my team and I can guarantee that we have always abided by the policies and guidelines of the Marketplace. We are asking your office to help us negotiate with Amazon to reactivate our account to continue selling on the platform because this is my only way of generating income. I hope that you can back up my business by reaching out to Amazon and persuading them to give us another chance to be part of the Amazon marketplace again. Thank you for taking the time to read my request!

  Business Response

  Date: 06/07/2023

  Hello,
  
  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 6/7/2023.
  
  Thanks,
  Amazon.com Seller Performance
  

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am *************************, I have an Amazon store that was deactivated for seller fulfilled privileges in June 2021 for violating the dropshipping policy. Previously, my store utilized the dropshipping model, but my team promptly took action upon receiving customer complaints about orders showing different store names. My team developed a plan of action to prevent this issue from recurring by transitioning to the wholesale FBA model, which my store is currently using.As a dedicated seller on the Amazon Marketplace, I have always prioritized providing exceptional products and services to my customers. My team has strived to adhere to Amazon's policies and guidelines, ensuring my store operates with integrity. Now, I seek your assistance in negotiating with Amazon to reactivate my seller fulfilled privilege so that we can resume selling via this ************* sincerely grateful for your consideration and the time you have taken to review my issue. With your mediation, I believe I can demonstrate my commitment to upholding Amazon's standards and regain the privilege of selling on their platform. I appreciate any help you can provide in resolving this matter and allowing me to continue selling on the Amazon platform.

  Business Response

  Date: 06/07/2023

  
  Hello,
  
  We have reviewed the sellers account and we are unable to reinstate their selling privileges.
  
  We are unable to provide information on our investigation methods.
  
  Sincerely,

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction January 5 2023 Date of return January 8 2023 Item LOR' ************** systems Transaction #***-4392029-7560234 After several attempts Amazon refuses to refund my money because the is lost I return it approved center ****** ********************************************************************************************* I paid $125.86

  Business Response

  Date: 06/07/2023

  Hello *********************************,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I understand your concern about the refund on your order of The ************************* and Espresso Machine.
  
  Upon checking your order, I found a full refund of $146.68 was issued for the entire order in January 2023. The refund was issued in form of Amazon.com gift card balance. The refunded gift card balance has already been used for placing new orders.
  
  You can view your balance and usage history in Your Account here:
  
  *************************************************
  
  You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************
  
  
  Regards,
  
  *****
  Amazon.com
  *****************************

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a gift card to an employer provided email address (which is not an active amazon account). We would like to apply that gift card to our Amazon Prime ************************ has been no help - saying contact the purchaser. The purchaser was someone that worked at the company. We have all the details regarding the gift card, but amazon will only allow ** to apply the gift card to the email address it was sent to (which doesn't even have an amazon account).

  Business Response

  Date: 06/07/2023

  Hello *******************,

  I'm ***** from Amazon.com. 

  I couldn't find the gift card you asked about, but I'd still like to help. Please send the information listed below, and we'll look into this further:
  
  1. Gift card claim code or Gift Card number:
  
  2. Street address or e-mail address where gift card was sent:
  
  3. Name and e-mail address of the sender:
  
  4. Order number if possible:
  
  In case you have a physical gift card/store bought gift card purchased from store in possession, please send ** a scanned copy along with receipt, if available, so that we can validate further.
  

  Kindly provide ** a valid email address for communication. 

  We look forward to hearing from you again soon.

  Regards,
  
  *****
  Amazon.com
  *****************************