Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,435 total complaints in the last 3 years.
21,515 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/05/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a sprinkler that was supposed to be delivered on 6/3 then on Monday 6/5 still did not have an estimated delivery date. I was lied to about this situation. I needed to have this product by 6/6. Why do I pay for prime when I cant get this in the 2 day guarantee that I pay for. I even had a rep tell me that I cannot transfer you to a manager. I spent an hour on the phone with no resolution. I am requesting a member of upper management call me back.
Business Response
Date: 06/07/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm very sorry to hear about the delivery problem you reported, and I appreciate you making ** aware of your experience. We use valuable feedback like yours to continually improve delivery performance by all the carriers.

Upon reviewing further, I can see replacement Order has been placed and it was delivered on Wednesday, 7 June and refund has been processed on Monday, June 5, 2023 at 10:28 AM (PDT)
Refund amount $32.22 to your Original payment method.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:06/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the Resident Evil 4, ps5 game in English, I received the Spanish version. The company is not attempting a quick resolution and instead is requesting I send the product back, and wait an additional few weeks for a refund to be processed. Being a full time worker and student I dont have the time to correct their mistake. Im seeking a quick resolution. Whether it be a refund, the correct item being sent promptly, or even a gift card would suffice The order number is written on the attached picture
Business Response
Date: 06/07/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 06/07/2023

Complaint: 20145572

I am rejecting this response because:
the order id and account information was clearly presented on the attached picture. To make it clearer for the business the email associated with the account is **********************************
the order id in which there is an issue is: 112-6450196-0255400
The issue is in regards to the resident evil 4 game on the above mentioned order number. Concerning the fact that I received a Spanish copy instead of the English copy for which I paid
Sincerely,

*********************
Business Response
Date: 06/09/2023
Hello *****,

I'm ***** from Amazon.com. I thank you for sending us the order details.

I've created a prepaid return label for you to return us the wrong game that you received.

Once the carrier has received your package, it can take up to two weeks for us to receive, thoroughly verify and process your return. Check on the status of your return by visiting:

**********************************************************

You can find information about returns and refunds by visiting: *******************************************

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:06/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE BEEN TRYING FOR MONTHS TO RETURN AN ITEM THAT WAS ATTRACTING BUGS. AMAZON TOLD ME I NEEDED TO CONTACT A THIRD-PARTY MERCHANT WHO SOLD THE PRODUCT. WHEN I CONTACTED THE MERCHANT THEY TOLD ME THAT AMAZON IS THE ONE THAT SHOULD PROVIDE A PRE-PAID LABEL FOR RETURN. WHEN I CALL AMAZON THEY TELL ME THEY ARE PROCESSING A RETURN LABEL BUT I HAVE NOT RECEIVED ANYTHING. I HAVE BEEN IN A NEVER ENDING CIRCLE WITH NO ONE TAKING RESPONSIBILITY!
Business Response
Date: 06/08/2023
Hello,

We have issued a full refund of $70.61 back to buyer's original payment method.

Thank you.
-Amazon

Customer Answer
Date: 06/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought in ******* two high-end expensive watches for my wife and my son in ******. These are Seiko 5 manual automatic watches. A few weeks after, they both stopped to work. Since they are automatic, I guided my wife and son to shake the watches. After trial and error for a few more weeks, they appeared broken - not working as expected. I researched and found the ************************ (official) in ******. Since I am busy working and traveling a lot, I took two more months to take the watches to the chief technician of Seiko in ******. Immediately he told me that these watches are VERY old (he said that boldly) and fixing them will cost 400 dollars with a limited warranty. The technician also noted that the watches have no warranty from Seiko.After that, I contacted the seller via Amazon messages and complained that they are not working and that there was no warranty. The Amazon seller responded not clearly; he said there is no warranty from *****, and if I want to fix them, it can be done only in *****!It took me a few more months to return to *******. I contacted Amazon and complained about that. In the past week, I talked to many representatives from Amazon, and they all promised to solve the problem or escalate it, but I did not hear from them. I am afraid I fell into a watch scam, and Amazon does not take responsibility. I want my money back.
Business Response
Date: 06/07/2023
Hello *********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the issues that you experienced with your high value watches.

Because more than 30 days have passed since you received this item, we can no longer accept a return. Moreover, your order was sold and fulfilled by third party seller and we're unable to take any action on behalf of third party seller.

Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.

Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 06/08/2023

Complaint: 20145162

I am rejecting this response because:
Amazon did not consider that both!!! watches are broken out of the box. It took me time to travel with them to ****** and give them as a give to my beloved family.
Amazon did not consider that this type of watches (manual automatic) and this type of problem take time and special efforts to discover that they are broken.
Amazon did not consider that It took me time and considerable efforts to find and bring the watches to Seiko in ****** to set an appointment with the chief technician just to reveal that they are both counterfeit! - this is why it take time till January 2023 to file a complaint to the seller.
Amazon did not consider that I am one of their first customers since **** without complaints
Amazon did not consider that it is effectively selling counterfeit products with zero warranty without alerting the buyers and without protecting its loyal customers.
Amazon did not consider that these watches come anywhere with minimum of one year warranty. They are not cheap chinese toy!!!
Amazon did not consider that its automatic responses and offshore customer support personal is not helpful to resolve serious problems of its loyal ** customers.
Amazon did not consider that we are considering deleting our accounts and stop doing business with it.
Sincerely,

*********************
Initial Complaint
Date:06/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item (hot tub cover) from Amazon reportedly sold by The Ultimate Cover Incorporated last summer. The fabric has a three (3) year warranty as it's supposedly made by *********. Since then the item completely faded and I attempted to reach out for the warranty. I emailed Ultimate Cover and they responded that they DO NOT use amazon as a platform. **************** at ******************** acknowledged, after going round and round, that the company is not the Ultimate Cover but rather some company called Superralla out of *****. There is no contact information and warranty is basically bogus. Another amazon ploy piggy backing off of a legit company's reputation.
Business Response
Date: 06/07/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you had with item from order #***-6868858-8993848.

Upon checking, your order placed a year ago. In this case, please contact the seller "Superrella", directly for warranty help for this product, as they are in the best position to help you with this.

Also, you can reach out to "ULTCOVER", manufacturer for more help.

In this case, we from Amazon end wont be able to help you with refund/replacement/repair at this time. I hope you understand.

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/08/2023

Complaint: 20145058

I am rejecting this response because:
There is no company address or phone number for Superrella. ULT COVER also does not have a contact number or address. All efforts to contact either get directed back to Amazon. Please pass along a phone number (if one exist) since you deal directly with the company.

Sincerely,

*******************************
Business Response
Date: 06/21/2023
Hello *******,
I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for writing back to us.You can contact the seller directly through seller storefront.
When you open the item link on our website you will see option "Visit the Superrella storefront", from there you can reach out to seller.
Here is the link : *******************************************************************************************************...
Hope this helps!!
We look forward to seeing you again soon.
Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 06/23/2023

Complaint: 20145058

I am rejecting this response because:

There is no seller contact info through the storefront. ********* is a business from *****. I've asked amazon to provide the contact info (phone number) numerous times being that they are in contact with them as their products are sold throughs their website. Amazon cannot provide the contact info because it doesn't exist.

Sincerely,

*******************************
Business Response
Date: 06/28/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us.

As informed earlier, you can contact the seller directly through seller storefront. Also, manufacturer contact information should be in the product manual or on the packaging for the item.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Sandhya,
Amazon.com
*****************************
Initial Complaint
Date:06/05/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon sold expired cosmetics in the amount of $296.74.My husband and I share an account. The account is in my husbands name.The project was purchased using my credit card, not my husband.I went online and submitted a request to return the expired MAC lipgloss.I was ;provided the option to pay for a shipping label to be mailed to me to return the expired lipgloss or have Amazon to pick up the expired lipgloss and be charged transportation fee or to pay to print the label and use my gas to travel to *** to return expired lipgloss.I called to get help with this matter, specifically, to request that Amazon pick up the expired products from the address the products were shipped to and Najae wouldn't assist even though I provided her with the order number. My husband works during the day, doesn't have access to personal email or cell phone so he could not receive verification notification. However, I find it interesting that Amazon didn't send me a verification asking me if I authorized the charge of $296 to my **** card.
Business Response
Date: 06/08/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that you received an expired Cosmetics, we never intended this to happen. We would surly take this further and share it to our internal team for review.

However, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:06/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On may 31 I ordered a e trike on Amazon and got a confirmation of sale and then conformation of shipping but the day it was due to be delivered I received a refund instead with no reason I think this is a total scam between Amazon the seller.
Customer Answer
Date: 06/08/2023
Order number ***************** they have done nothing to resolve this issue I ordered an received a confirmation for the sale and then conformation of shipping but they never shipped confirmation of both on may 31 same day I ordered

Business Response
Date: 06/08/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your Complaint and see that you have requested a delivery of an Order which was refunded. We are sorry to inform you that once an Order is refunded, it may not arrive. We would like to review this Order.

However, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact us from the email address on the account used to place the order.

Please feel free to contact us directly by replying to bbb @amazon.com if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 06/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Business Response
Date: 06/11/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing Order ID. I can confirm that the refund has been processed on your Order.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:06/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My lawyer and I have been trying to reach out to Amazon in terms of them closing my buyer account under my email address. We came up with a great appeal that stated my reasoning for the refunds and returns I have made. Yes, there were a lot, but I provided them proof of all the returns and why I was returning those items. I have included every bit of information in the appeal. I submitted a valid appeal that was not accepted for reasons unknown to me. Moreover, I have clearly put, per my appeal, that there were mitigating factors in regards to the issues that led to the closure of my buyer account. Using ******************************************** to purchase my goods is very important to me, and I do understand that it is a privilege to trade on the platform. That being said, I am respectfully requesting the team to re-review the issues and permit me a second opportunity as I had no intentions of misusing its services. Moreover, the refunds that I requested, per my appeal all had legitimate reasons for them. I am not fully understanding why Amazon is not evaluating the mitigating factors and permitting me a second opportunity with my new preventative measures in place to avoid future issues. With all this information, I would appreciate it if Amazon can really delve into my account and give me a second chance as I never meant to go against their terms and conditions.
Business Response
Date: 06/14/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 06/14/2023

Complaint: 20144866

I am rejecting this response because I have taken time to sincerely apologize for returning many items even when I have submitted proof of the returns and items. I even had a lawyer help me with an appeal to show next steps and it seems like thats been completely ignored. Amazon doesnt take their customers seriously and Im tired of being left in the dark with no responses and no assistance. I understand I may have gone against their terms but it wasnt intentional at all.
I submitted proof and a proper appeal and I feel like those materials have not been considered and looked at at all.

I would appreciate Amazon reconsider.

Sincerely,

***************************
Initial Complaint
Date:06/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has repeatedly and is currently defrauding me as a disabled customer. I am deaf as well and the customer service chat is the most ableist time wasting abusive resource imaginable. I spent 4+ hours yesterday alone to resolve an issue of damaged goods delivered. the rep told me my refund was issued and to keep/dispose (the bottle of lotion leaked in transit all over everything). I have a screenshot of this chat which ended at around 4pm EST. over four hours later, AFTER I was told my refund was issued, I was asked to submit photos of the bottle. as I am disabled, I'm incapable of climbing into and digging through the dumpster where it was disposed as the rep ADVISED. the fact that Amazon would even ask any customer to do this is sick, but especially a disabled person. today I AGAIN contacted customer service this time by phone which is always excruciating for me. I was told by a supervisor "***" that she would process my refund. instead of doing this she issued a barely partial refund of $7 instead of the item cost of $19. not only is this FRAUD, but they are forcing my hand of contacting my bank to report said fraud which I am sure will result in the retaliatory cancelling of my account which I NEED TO SURVIVE as a disabled person. I will now be seeking compensation for the almost 6 hours I've put into this issue which is still UNRESOLVED as well as the ORIGINAL REFUND AMOUNT of the damaged product. I also want to request a review of the customer service chat/phone call so that the egregious misinformation and abuse these reps ******* can be documented.
Business Response
Date: 06/15/2023

Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you received a damaged item and inconvenience caused with customer service representative. We never intended this to happen and we would take this feedback seriously and pass it on to our internal team.

I do understand that you are looking for a refund of Promotional credit but sorry to inform you that promotional credits are one time use and cannot be re-issued, you do not receive a refund for any promotional discounts or coupons that were applied to an order. I'm sorry for any misunderstanding.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 06/30/2023
I want to update my report to add that I have once again contacted Amazon and they are once again refusing to allow me to return a product that I purchased under a warranty that does not exist. there is no option to contact the supposed manufacturer and Amazon does not provide any other options to return the item unless it can be dropped off at a *** store which I do not live within a 50 mile radius of. I am also disabled and do not have a car and even if I did boxes too large to be put in a drop off box. Amazon is actively defrauding me and I need this situation address immediately it has been ongoing for almost an entire month now.
Customer Answer
Date: 06/30/2023

Complaint: 20144758

I am rejecting this response because:

someone needs to HELP ME WITH THIS. I've just wasted another 4 hours on the phone with customer service and they STILL WON'T REFUND ME. I submitted the photos of the damage they requested, they followed up almost 18 hours later asking for more photos with slips of paper, AFTER TELLING ME TO DISPOSE OF THE ***** which I did. they are actively defrauding me and someone needs to help me! PLEASE

Customer Answer
Date: 07/02/2023
I want to update my report to add that on Friday i spent another two hours on the phone and was finally able to get a ********** for the defective item in question. I was advised by a supervisor ***** that it was a free pickup because it was defective and within the return window. they have still deducted $7.99 for the return from the pending refund amount. PLEASE HELP ME.
Business Response
Date: 07/09/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've taken a feedback on the Representative because we will not be able to process full refund when a promotional credit was used for Order ID ending with 6602

Sorry to inform you that ********** isn't free and charged as per item weight and size.
May I know last 4 digits of Order ID so I can re-confirm pickup charges on the Order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 07/25/2023
YES YOU WILL REOPEN THIS CASE because this is the fourth time I had to file it because you people refuse to do your jobs. The copy and pasted response from Amazon for the past 2 months is completely unacceptable it is not an answer it is GASLIGHTING and I want my REFUND. STOP CLOSING MY CASES. I never even got a response on this you people are just doing this on purpose.
Initial Complaint
Date:06/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to get access to my old account . 2 step verification is on and I no longer have access to the phone number on the account. There are many purchases that I made of videos and books that I just want back. It says on the Amazon website if you no longer have access to the phone number call customer service and they can fix it. They keep asking my old billing address and I don't have it. No one has been able to help me. I just want my purchases back. That's all I want.
Business Response
Date: 06/07/2023
Hello *******************,
I'm ***** from Amazon.com.
I'm sorry to learn about the issues that you experienced accessing your account.
Unfortunately, I was unable to determine the exact account which you've mentioned as locked.
I request you to please help us with the email address of the account in question.
We look forward to hearing from you soon.

Regards,

*****
Amazon.com
*****************************

Customer Answer
Date: 06/07/2023

Complaint: 20144673

I am rejecting this response because:
Email of account is ********************************************.

Sincerely,

*******************
Business Response
Date: 06/09/2023
Hello ******,
I'm ***** from Amazon.com. I thank you for confirming the email address of your correct Amazon.com account.
Further, I'd request you to please help us with the following details below -
Preferred Contact Number -
Best time to call -
Preferred Contact Language -
We look forward to hearing from you soon.
Regards,

*****
Amazon.com
*****************************

Customer Answer
Date: 08/01/2023
Amazon won't help me restore access to my account. The user name is **************************** Every time I call they tell me I need my billing address associated with the account. I've spent quite a bit of money on that account and I just want my stuff back. Everyone I've talked to refuses to help me. Money was spent on books, movies, and music
I want my account back or give me a credit for everything that was spent

Business Response
Date: 08/03/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear that you are facing issues accessing your account and have looked into the matter in detail. We will not be able to issue any refunds or credits in this connection.

I do not see any holds on accounts using the information provided, so we need more information. We need you to write back on what is the nature of hold you see as well as any order numbers from the relevant account for more research.

In case you are not able to access the account, I would suggest a password reset using the link on the login page.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************

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