Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,435 total complaints in the last 3 years.
21,506 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an item for $47.82 off Amazon got delivered and was not what I ordered. They emailed me a return shipping label and I printed and sent it off got an email dated February 3 that they got my return on January 26 and told they received it could take up to 60 days for them to process my return. After reaching out via phone calls and emails they told me to file a complaint with ********** or *** I explained that wasnt necessary Amazon already has it and I have email to prove it from them. Well after calling for months and months today 6/5/2023 I called again to see when the would refund me my money the passed me around for over and hour the first time then hung up on me. Called back and spoke to a manager and explained everything and he simply said your not getting your money back and stop calling. They even blocked my telephone number had to call from another line and they said the same thing Im not getting my money back and stop calling. Could you guys please help me as Im very poor and need every dollar I spend.!!!!
Business Response
Date: 06/07/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item from Order ID: *******************.

I apologize for the inconvenience that you have experienced in this case.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after 60 DAYS FROM RETURN DATE, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:06/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order#***-4518054-0625849 This order was placed on May 31,2023.As of yet it still not even been shipped.It ids important medical supplies.What are you waiting for?Do you plan on dellivery within the next few weeks?Last time I ever order **************** from Amazon.Poor service.
Business Response
Date: 06/07/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that your order #***-4518054-0625849 isn't shipped out for delivery though this was ordered on May 31, 2023. I'm sorry for any inconvenience caused with this.

I've reviewed the details of the order and see that the order was placed with estimated delivery date by June 8, 2023. Further, I see that the order is now shipped out with **** carrier to get the package delivered as scheduled. You may contact the carrier support if you wish to provide any delivery instructions

You can check the most up-to-date status of your order in Your Account, here:
***********************************************************************************
If your package still hasn't arrived by June 10, 2023, please contact ** through the link below for further assistance.

**************************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:06/05/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon indicated that a delivery attempt for order 111-7377029-5469800 was made at 6:05 am on 06/05/2023, however, I received no phone call and there was no person on my premises at or around that time. I then talked to ***** at around 8:00 am who said it would be delivered today, then again with ******** at 9:00 am who said delivery would be attempted today, then again with ***** at 12:00 pm who sent me an email stating she would escalate this to the delivering station to deliver today. I just got off the phone (it is now 5:32pm) with ******** who said no escalation was ever sent to the delivering station and she can't send one.It is alarming that Amazon provided falsified information on a delivery attempt and then did nothing to correct it, even after I contacted them four times today.
Business Response
Date: 06/07/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the delay caused with the delivery of the order #***-7377029-5469800 and for the assistance provided by our support team.

I've checked our records and see that the order was delivered on June 6, 2023. For the delay caused and with regards to the delivery service provided by our logistics, I've passed the details of the incident to our logistics team as a strong feedback to prevent something like this from recurring.

For the delay caused, I've issued a $5.00 promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

The promotional credit doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:06/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Honorable BBB.org!I appeal to you as the last resort and really hope that you will help to restore justice. I am *******************************, an Amazon Seller. My Seller (Business) Account on ****************** [VANZHASHOP storefront, e-mail address: ************************* merchant token A265S48KX8GH1A]As you may know, Amazon conducts a massive check of sellers [because of INFORM Consumers Act)], including their business addresses. My address: *****************, **************** *******, *****. This is *******. At the moment, my country is in a state of war due to the current war with the ******************. Because of this, postal planes do not fly to *******! Therefore, I simply do not have the opportunity to receive a postcard on which the verification code will be indicated. And without providing this code, my account may be blocked! Doing business on Amazon.com is a source of income for my family and the main professional activity of my employees.I ask you to influence Amazon and replace this check with another type. For example, I can provide utility bills to confirm the reality of this address. I ask you once again to pay attention to the fact that there is a WAR in *******! I can't get a card!!I've collected a package of documents that allows identifying my personality [passport, bank statement] and I am ready to provide any other documents needed for verification.I am an honest seller and employer and I want to continue working for the benefit of the country by developing my business, saturating the market with necessary goods, and creating additional jobs. I hope that my complaint will be heard. Sincerly, *********************.
Business Response
Date: 06/07/2023
Greetings from Amazon,
Thank you for writing to us with your request for assistance with postcard.
Kindly note, I was able to locate an existing case. The Case ID: [***********] is being reviewed, and the concerned team will address your question/request as soon as possible.
For reference the case Link: ***************************************************************************************
Customer Answer
Date: 11/08/2023
Honorable BBB.org! I appeal to you as the last resort and really hope that you will help to restore justice! I'm Amazon Seller, *************************, email ************************* Merchant Token A265S48KX8GH1A. I am writing to address a critical issue with my Amazon seller account that has been causing considerable frustration and financial strain. Specifically, ASINs B0CHFWG7PP and B0CH8LJRZG have been listed as inactive (out of stock) despite having more than 200 units in stock. This issue has persisted, and I have already incurred substantial storage fees for goods that are not active due to what appears to be an internal conflict within Amazon's system. The situation has raised several concerns: 1. Inactive ASINs with Sufficient Inventory: As mentioned, I have consistently maintained a substantial inventory of over 200 units for these ASINs. It is perplexing that they remain inactive despite the available stock. 2. Unjust Storage Fees: I have been billed over $400 in storage fees for goods that are not even active on the platform due to this internal conflict. This is not only unjust but also places an undue financial burden on my business. I kindly request your urgent assistance in resolving this issue. I have made efforts to manage my inventory effectively, but this situation is beyond my control and has resulted in significant financial losses. I am willing to provide any additional information or documentation you may require to expedite the resolution process. Your prompt attention to this matter is greatly appreciated, as it will allow me to continue offering my products on the Amazon platform without further disruptions.
Business Response
Date: 11/10/2023
Hello from Amazon.com,

I understand that the seller has requested assistance 5 mos ago in checking alternative options for the required address verification in their account due to postcard delivery issue happening in *******.

Upon reviewing the account, I can confirm that there is no longer any pending required address verification that requires postcard. There is also no other pending verification found in the account. Currently, seller's account is in Active/Normal status.

Thank you.
Initial Complaint
Date:06/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ordered a sofa bed from Amazon online. They promised to deliver till 2nd of june and then on 2nd they have changed the delivery time to 9th. I called the customer service and they said it shall be on the 5th but today on the 5th they say they may not deliver at all. They are just idling people and have noone to reach for. All they direct me is to cancel the order.
Business Response
Date: 06/07/2023
Hello Suat Peynir,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

*****
Amazon.com

*****************************
Initial Complaint
Date:06/05/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 3 Macbook Air Laptops from Amazon.ca on March 23 - Order# ***-8324756-7107458 for the total of $4,610.20, they arrived shortly after on March 26. I then choose to return them back to Amazon because I purchased Macbook Pros from Apple directly instore instead, so I returned these 3 back to Amazon. I contacted Amazon and they started a return for me, I went to the post office and dropped off the return back to Amazon. I was issued a tracking number by *** for the return which is, 1ZE397E02038223465. The return was delivered back to them April 27, 2023. I waited around 2 weeks for the return to process, I got nothing. I contacted over and over to Amazon, they gave me ZERO help. They just kept telling me please wait, rest assured your return will be processed once its gone through our facility. It is now June 5th, 2023 with no refund email for my order that I had returned so long ago, theyve had more than enough time to process my return and i've been just left behind with no answer, my countless amount of times of reaching out to them has gone unanswered, when I did everything right as the customer. This is by far some of the worst customer service ive ever recieved in my life and I don't know what to do at this point.
Business Response
Date: 06/18/2023
Hello ********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your BBB complaint and I'm sorry to learn about the delay in processing your return refund.

Without any further delay, We've issued a full refund of CDN$ ******* to your order on June 7, 2023. Refund will be processed within 3-5 business days.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:06/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Ryzen 7 5800X3D from Amazon on sale at the beginning of April, instead of recieving my processor I recieved an iphone 14 camera lens protector which is shaped like the processor, Amazon is refusing to refund me $330 for a $4 product after multiple attempts, after searching the *** reddit forums it has happened to multiple people recieving the same exact camera protector, I still have it in my posession with the barcode still on it for proof as well as other photographic evidence. I tried to dispute the charge with my bank and Amazon told them it was a legit charge even though proof was submitted that it was not.
Business Response
Date: 06/07/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im sorry, were not able to accept the return for *** RyzenTM 7 5800X3D 8-core, 16-Thread Desktop Processor with *** 3D V-CacheTM Technology. We accept the return of merchandise as long as it's returned in new condition within the return window. It looks like the return window for your *** RyzenTM 7 5800X3D 8-core, 16-Thread Desktop Processor with *** 3D V-CacheTM Technology ended on May 5, 2023.

As an alternative, we recommend that you contact the manufacturer for any assistance with warranty, replacement, or refund information. You can find the manufacturer's contact information here: ********************************************.

Amazon is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:06/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried the 30 day free amazon prime in September2022. I cancelled it before the 30 days was up. They took the money out in October anyway $15.89. Then again they tried twice on Nov 6th and 9th not enough money in account. I called, they said it was cancelled. On December 3rd they took out $31.78 two months worth. I was buying christmas gifts using my sons amazon so they wouldn't charge me and thought this was from that but $15.89 plus $15.89 equals $31.78 to much of a coincidence. December 18th tried to take it out again. No money in the cash app. Called again took my cash app card off the website. December 26th they took $15.89 out of the cash app and I didn't notice. February 5th tried again. not enough cash. And now June5th at 12:45 a.m. How many other people are amazon doing this to? This cannot be just an error they are making multiple millions of dollars on people who tried there service and cancelled. The only account identification I can see is my name *****************. And when I went into the subscription part for amazon prime it invites me to try it for 30 days.
Business Response
Date: 06/09/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you were charged for Prime Membership.

Upon reviewing, I can confirm that Prime Membership is already cancelled on 11/09, post which we didn't charge you for your Prime on your Amazon account.

Further, I can see that we have refunded for previous month charges.
I've Successfully refunded ***** USD against transaction D01-7807523-6861034 for the month of October and no other charges pending from our end to process a refund.

I recommend you dispute this charge directly with your bank for December and February charges.
The reason it invites for Prime is it's already cancelled.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:06/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,I want to inform you that Amazon Support has mistakenly deactivated my account and has not given proper attention to my appeal process, as guaranteed by the Amazon Services ******** Solutions Agreement.Initially, my account was deactivated due to an association with another seller account that does not belong to me. As Amazon Support informed me during a call, this issue has been resolved. Please check the internal Amazon system to confirm this. However, as additional evidence of the erroneous deactivation due to association with an unknown seller account, I have attached the following supporting documentation:-- EIN;-- Utility Bill;-- ******** Tax Receipt;-- Driver's License;-- Articles of Organization.After that, Amazon Support notified me during a call that I must provide receipts or invoices from Under Armour and *********************** as proof of authenticity for my products. I have attached a PDF file titled "Receipts" where I have compiled the necessary information requested by Amazon Support. I have highlighted the relevant details for your convenience. Please review it.Thus, I have provided all the requested information to Amazon Support. Based on the above, I request the reactivation of my seller account, as I have proven the erroneous nature of the deactivation. Further retention of my account in a "deactivated" status would violate the Amazon Services ******** Solutions Agreement. I sincerely hope for the highly qualified assistance of Amazon Support to avoid enforcement action on my part. Many thanks for considering my request.
Business Response
Date: 06/07/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 06/07/2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:06/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/10/23, I ordered 100 sets of clear name holders with lanyards for a conference. We did not have the turnout we expected so I returned these and Amazon acknowledged they were received on 5/12/23. Shortly after that I received an email that said there was a problem with returning the money to my account and it sent me through the run-around of unhelpful links on the Amazon site. None of these links get me to a resolution to my problem nor do I get a human to help resolve this. The ************ number also sends me around with no help or resolution to the problem. I tried contacting the vendor who told me that Amazon handled the refunds and sent me the same useless links. Amazon still has my money. I have no one to speak with. The automated system and "chat" are automated and provide zero assistance.I need a human. Amazon should not be allowed to provide no human interface for customer service.I need my refund processed back to me.
Business Response
Date: 06/08/2023
Hello *********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your Complaint and see that you have returned Lanyards and waiting for a refund.

Upon reviewing, I can see that the refund has been rejected by your bank.

However, I've re-issued the refund again and waiting to see if it's processed.
Refund amount : $26.49

We request you to please allow 3-5 business days as per banking processing time to confirm if it's credited to your account.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************

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