Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,435 total complaints in the last 3 years.
21,503 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from Amazon on 05/31/2023 for $212.49. The item I received was supposed to be brand new, however it was not sealed as it should be. I returned the item via *** the same day, tracking # 1Z1V17R52625344544. I contacted Amazon and a Rep. ****** confirmed that they do have the item in their return facility. ****** stated that Amazon will not refund my money for up to 3 weeks. This is unacceptable. I am requesting that Amazon refund me the $212.49 immediately since they have the returned item in their possession.
Business Response
Date: 06/08/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the return refund process on the order #***-2390510-5982665.

I've reviewed the details of the return and see that the return tracking confirms that the return package was delivered on June 05, 2023.

As the item needs to be reviewed and processed at our returns center to refund, I suggest you to wait on this until June 22, 2023. Once your refund is processed, we'll send you an email confirmation. Check the status of your return anytime by visiting:

**********************************************************

If you don't hear from our returns center about the refund by the mentioned date, please write back so we can find out what happened with your return.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/08/2023

Complaint: 20148192

I am rejecting this response because:
The item was advertised as new. I received an used item. The item was shipped via *** back to Amazon with a tracking number. I spoke to three different Amazon representatives.
All three confirmed that Amazon is in possession of the returned item. They are holding my refund for no reason at all.
I demand immediately the immediate refund of my payment.

Sincerely,

*****************************
Initial Complaint
Date:06/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This has been the absolute worst experience with Amazon ever. I set up a return for the product. I handed it to the *** driver on May 23, 2023, and it was delivered to Amazon's return center on May 25, 2023. They have had it since then, and I have not received any refund as of yet. They keep giving different excuses every time. The first time I called them, They said to send a photo to prove it was the wrong item, which I did. After it had been a week or so, I contacted them to ask what the hold up was. They stated there was a problem with the return at the returns center and would open an investigation. They stated at that time that if I don't receive my money back by today (June 5, 2023) to call them and they will refund my money. I called them today, and now they are telling me that the product was returned used and damaged. It was NOT used or damaged in anyway. The only time my hands even touched the product was to take the photo they requested proving that it was the wrong item. They then said I have to wait until June 23rd to get my money back. I purchased this item under monthly payments, so by that logic, I will be charged for a monthly payment for an item that I don't even have. Amazon has been refusing to help me from the start, and I've resorted to going through the BBB to get this resolved, as I need my refund and monthly payments both cancelled.
Business Response
Date: 06/07/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-6647335-3998662 regarding the refund for the item you returned.

Based on the order details, we can see the refund of $849.42 is already processed on Friday, May 26, 2023 to your original payment method.

On Friday, May 26, 2023 at **** AM you can see that we sent you the confirmation emails to your registered email address regarding the refund confirmation and the Monthly Payments outstanding balance has been cancellation.

I request you to check the emails on the given date to get the confirmation.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:06/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Request for Account Reinstatement - ********************* Dear ***/*****,I am writing to inform you about a system error encountered while creating an employee account on ******************** using the email address *********************. Unfortunately, this account was mistakenly locked due to what seems to be an automated response triggered by the simultaneous creation of multiple employee accounts from our office's IP address.It is important to emphasize that we have not engaged in any wrongdoing. Each of our employees requires their own Amazon account to effectively order business supplies necessary for packaging and shipping our products. Our reliance on Amazon's services is crucial for the smooth operation of our business.Despite receiving an error message indicating that the account had been locked for alleged misuse of Amazon's services and expecting an email with further information, no such email was received after thoroughly checking all relevant folders.I kindly request your assistance in addressing this matter. As a reputable advocate for consumer affairs, I believe the Better Business Bureau can assist in facilitating communication with the appropriate department at Amazon to promptly reinstate the locked account (*********************). Restoring access to this account is vital for our employees to continue ordering the essential supplies required for our business operations.If any additional information or documentation is needed to support our case, please let me know. I am fully committed to providing any necessary details promptly.Thank you for your attention to this urgent matter. I look forward to your prompt response and a favorable resolution.*********,****************, eWarehouseShop.com *********************
Business Response
Date: 06/11/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding your locked Amazon account.

I apologize for the inconvenience that you have experienced in this case.

We have restored the access to your Amazon account. You can now sign in and continue to use our services.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:06/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon took money out of my bank account for a Vinyl Record called This One's For You by *******************. I had returned the Vinyl the day after I received it. I received a threatening email a week later from Amazon and immediately chatted with an agent who assured me that I would not be charged and claimed they made it so I wouldn't get automated emails. That agent assured me they already received the item.It was a shock to me that I received an email late this evening telling me they took the money out of my account. I spent all night trying to reach a human, which is almost impossible on their chat. Then waiting forever to talk to a supervisor and then a second one who both refuses to put a stop to the charge and instead just send me a reimbursement so I have to wait 5 business days. Now I'm going to wind up with a late fee for a bill that Amazon needs to pay unless they put a stop to this fraud charge before it goes through.
Business Response
Date: 06/07/2023
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the retro charge processed on the replacement order #***-3567767-0402632.

I've reviewed the details of the charge and see that the retro charge is successfully refunded on June 5, 2023. Usually, the refunds are credited within 3-5 business days from the date processed.

You'll also be able to see the refund request here: ***********************************************************************************

Further, I see that you were also refunded on the original order #***-8730390-1009811 on April 25, 2023 as you have created a replacement and as well a refund on return.

As a return isn't received on the replacement request, you were charged for the replacement order. However, this has been now refunded.

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/08/2023

Complaint: 20148075

I am rejecting this response because: he owes me an additional $5 as my bill is now late as he refused to simply cancel the charge and I still don't have the money in my bank account. He is also not telling the truth on the refund. He claims I was charged for the replacement order because I didn't return the replacement. Amazon did not tell me I had to return the replacement. Their automated bot when I returned the original told me that they would be sending a replacement to me free of charge and I would owe for the original if they didn't get the original one back by July 1st. An agent told me a week later after I received a threatening email reminding me to return the original by July 1st that Amazon indeed had the original. No where did it say to return the replacement to not get charged.
I would be more than happy to return the replacement if Amazon would give me the postage as they did for the original. Amazon has not given me that.
Also, he claims I was charged for the replacement. That is false. The attachment shows that an email I received on Monday says I was charged for the original for not returning the original, not the replacement.
I explained all of this to him through email, which he ignored.

Sincerely,

*************************
Initial Complaint
Date:06/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had an Amazon Seller Account since 2021. I stopped selling on Amazon in December of 2022. I have tried continuously since then to close my Amazon account. I had been unable to speak to someone about this at Amazon until recently because there was no mechanism to contact them directly by telephone. My company was TXAM ENTERPRISES LLC, which was registered in *****. I have just successfully closed it down with the **************. When I went on Amazons seller site, sellercentral.Amazon.com, I was caught up in an automated answer vicious circle. Either it was they claimed there was still inventory (which was damaged by Amazon), or there was a balance that I owed of a few dollars. There was no mechanism to pay the balance on the website. Any time I tried to rephrase the question, I would get the same automated response from Amazon. I was able to contact Amazon today and they set up a ticket. I just received response that says Amazon wants me to re-verify my identity(which was an involved process with providing documents of identification and scheduling a Zoom call for some time in the future). I want Amazon to close my account immediately. Over the last several months I get additional charges placed on my account(without explanation) even though I have not sold anything since December. This company takes advantage of their 3rd party sellers. As a buyer of Amazon products, my experience is completely opposite. They cater to buyers but s**** their sellers. This has been a nightmare.
Business Response
Date: 06/07/2023
Hello from Amazon.com,
Please inform the seller that they made fully close their account by using the tool below and following the steps therein:
********************************************************************************;
Thank you for your time.
Initial Complaint
Date:06/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon STOP ignoring ** and allowing our funds to be defrauded like this, our agreement with you states you cover ** in events like this,Why is this being handled in a deceptive fashion & attempting fraud with our funds?we believe you amazon are intentionally defrauding people,we believe you have a system set in place to defraud people.Buyer stated she received the items & the az claim was closed in our favor & funds taken from us after. You then some very suspiciously way did charge us for this refund when we weren't supposed to be.You said funds were taken since buyer said didnt get items but BUYER CLEARLY STATED SHE DID GET THE ITEMS.YOU GRANTED THIS REFUND BASED ON ISSUE WITH PACKAGE NOT RECEIVED ALTHOUGH BUYER CLEARLY SAID SHE DID GET THE ITEMS.We think YOUR DESTROYING SMALL BUSINESS ACROSS THE USAWITH THESE DECEPTIVE ACTIONS /POLICIES OF YOURS.WE HAVE NEVER SEEN ANYTHING LIKE THIS IN OUR ENTIRE LIVES.AZ CLAIM id number is id *********************** claim was closed in our favor & then & it was opened /closed immedtaley very suspiciously &done you then rushly deceptively.& took our funds from this even though it was closed in our favor,we provided proof the buyer said she did getthis.why are you intentionally acting suspiciously & closing justified claims & intimidating small businesses?DECEPTIVE & DISGUSTING TACTICS AMAZON.AMAZON STOP USING YOUR POWER TO INTIMIDATE/HARM BUSINESSES WITH YOUR HORRIBLE DECEPTIONS.HOW CAN YOU TAKE A SMALL BUSINESS'S FUNDS LIKE THIS & MISLEAD US?THIS IS DECEPTIVE BUSINESS PRACTICE BY AMAZON.STOP TAKING FROM SMALL,HARDWORKING PEOPLE.YOU SHOULD BE ASHAMED OF YOURSELF.YOU CANT PUT US TO BEAR THESE COSTS THAT YOU ARE ENTITLED TO HANDLE.THIS ISNT RIGHT(OR LEGAL,WE BELIEVE).HOW CAN YOU TREAT STRUGGLING SMALL BUSINESSES LIKE THIS THIS IS BAD.WHY ARE YOU INTENTIONALLY DEFRAUDING PEOPLE & WHY DONT YOU HAVE A PHONE NUMBER/CUSTOMER SERVICE TO call ? WHY ARE YOU stone ******* US WITH DECEPTIVE PRACTICES TO DEFRAUD US?
Business Response
Date: 06/20/2023
Hello,

Thank you for taking the time to provide us with additional information regarding the A-to-z Guarantee claim on order 113-4623288-1658630.

We have credited USD ****** (seller-proceeds) to seller's account and the Order Defect Rate is already updated to reflect this change.

Sincerely,
Initial Complaint
Date:06/05/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to get into my account because it is banned. And I know why. But please allow me to tell the story why it all happened. See. When I got my first ever account. I called your associate and asked her this question. "If I return several *************** if I would be banned?' She replied. "No. You can refuse as much order mistakes you done." So I told her are you sure. She replied "Yes". So yes I am guilty for several refusals. But honestly. It was not fully my fault. But that is the truth. I will even do a lie detector test if you like. I am not lying nor mistreating your TOS Rules. I did as she told me. So I am so sorry for the ignorance and mistreated you guys. But honestly I held this in for a few years. Sorry is I misused your trust. And your company trust.
Business Response
Date: 06/15/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 06/15/2023 confirming account reinstatement.

Sincerely,

***
Amazon.com

Customer Answer
Date: 06/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I have charges that I didnt authorize for a membership that I didnt have and they refunded some of the charges but Im still missing a total of $45.15 for those charges.I contacted my bank and they told me Amazon keep rejecting the payment and when I called Amazon now the accounts that were under my name supposedly is closed and theirs no records of these charges but they are coming out of my bank account.
Business Response
Date: 06/08/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the unauthorized charges noticed on your account.

I've tried to trace the details of the charges but couldn't able to locate any charges from the account registered with the email address provided.

Further, upon further review, I'm able to locate an account registered using your phone number. I see that the Prime subscription on the account was cancelled and refunded on May 5, 2023 back to your payment method for the amount totalling to $45.15 ( 3 x $15.05).

If you are referring to any other charges, I request you to please contact us with the Charge ID details of the transaction(s).

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

You can contact us by phone here:

**********************************************************

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Depending on the outcome of our investigation, you may still need to contact your bank to resolve this.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/08/2023

Complaint: 20147751

I am rejecting this response because:

Sincerely,

*********************************
Initial Complaint
Date:06/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last year, I received a $100 Amazon gift card as a Christmas present. Since I didn't have an existing Amazon account at the time, I created a new account specifically to claim and store the gift card. At the moment of claiming, I didn't have any immediate purchase in mind, so I left the gift card balance within the account. Recently, when I attempted to log into my account to make a purchase and use the gift card, I discovered that my account had been locked. In an effort to regain access, I followed the necessary steps to reset my password, including entering the *** sent to my email. Unfortunately, this did not resolve the issue.I contacted **************** (twice, as the first call was abrupt cut off) and was told that absolutely NO ONE can access the account because there was insufficient information on my account for verification purposes, and that I lose on the $100 balance that was never used. During the call, I emphasized that I did receive the *** sent to my email, and that my phone number was also listed on the account for verification purposes. I expressed my willingness to provide additional identification to verify that the email and phone number do indeed belong to me.And I emphasized that when I initially created the account, I refrained from placing an order due to the lack of immediate purchasing intentions. My intention was to claim the gift card promptly to avoid expiration, assuming that leaving the balance within the account would be secure. But I was wrong. Had I been aware of the requirement to place an initial order for account verification, I would have gladly complied. It just doesn't make sense how there was no indication that an initial order is needed to verify the account, if not, then my account will be locked and the balance inside the account will be gone. It is also frustrating that the gift card was allowed to be claimed without the account being fully verified in the first place, which ended up being taken away at the end.
Business Response
Date: 06/11/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the difficulty you encountered while trying to access your Amazon.com account. For your protection, we're only able to make account changes when we can confirm the request is coming from the account holder.

Ensuring the security of our customer account information is our top priority and were not willing to take any short cuts where your privacy is concerned. The phone security verification questions are necessary to prevent any unauthorized persons from accessing your account.

Please reply back to ** with the below information and the concerned team will reach out to you to resolve this issue.

Preferred Contact Number  *
Best time to call  *
Preferred Contact Language  *

We look forward to hearing from you.

Please feel free to contact ** directly by replying to ***********************************************.

Regards,
Pratap
Customer Answer
Date: 06/17/2023

Complaint: 20147722

I am rejecting this response because:
I have responded to the email sent by ****** from Amazon as per instructed (replied to the email & CCed ************************************************* providing my contact information and availability (2PM to 5PM (PST) on Mondays, Wednesdays, Thursday (Jun 15), and Fridays) to discuss the matter on June 11, 2023. Additionally, I followed up with three subsequent emails on June 12, June 14, and June 15, respectively, requesting confirmation of receipt and assurance that someone from the Amazon care team would be contacting me. I've attached a screenshot of the emails that I've sent. Regrettably, I have not received any response or communication from Pratap or Amazon. This lack of communication is very concerning and Im starting to doubt whether Amazon is genuinely wanting to address the issue promptly, or just simply buying time in hopes of resolving it through the BBB.

And while I do acknowledge the importance of phone security verification questions, it raises a valid concern: if the security measures are truly robust, shouldn't non-verified accounts be restricted from claiming gift cards altogether? This would help prevent legitimate account owners from being mistaken as hackers attempting to access their own unused balance. The current situation appears contradictory, as Amazon strives to protect genuine account owners, yet it leaves us feeling helpless in circumstances like this. And it seems unjust for me, as the rightful account owner, to lose $100 simply because I wasn't informed in advance about the necessity of verifying my account through a placed order, which puts my funds at risk.
Sincerely,

*****************
Business Response
Date: 06/22/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the difficulty you encountered while trying to access your Amazon.com account.

As informed earlier I've escalated this issue to the appropriate team and received an update from them stating our security process is made of asking customer security questions related to account.

After thorough review, the appropriate team confirmed that there's no information to be asked related to your account also they did not find gift card balance on your account, so you would need to create a new Amazon account to regain access to Amazon.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/22/2023
I am writing to request the closure of complaint #********.

After one week, I finally received a response from Pratap from Amazon.com. He mentioned that he had escalated the issue to the appropriate team, However, upon conducting a thorough review, the team concluded that there was no relevant information to be requested regarding my account, and they did not find any gift card balance associated with it. I am absolutely certain that their assessment regarding the gift card balance was incorrect.

Interestingly, yesterday I contacted the *************** Team once again, and this time I was transferred to a representative from Amazon.ca. Surprisingly, within a span of less than 5 minutes, he successfully assisted me in regaining access to my account by sending an Account Confirmation Request to my registered phone number. As a result, I can confirm that the $100 gift card balance is now clearly visible in my account, validating my initial claim.

It is disheartening that I had to engage with three representatives from the *************** Team and resort to filing a BBB complaint in order to reach a resolution. I am uncertain which "appropriate team" Pratap consulted and how "thoroughly" they reviewed the information, as they seemingly failed to identify any gift card balance associated with my account. It appears that someone did not fulfill their responsibilities adequately. If the first representative I spoke to had been aware of this solution, the entire situation could have been avoided.

Having said that, I have successfully regained access to my account, and I can confirm that my $100 gift card balance remains unaffected.
Initial Complaint
Date:06/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A gift card was purchased in March and was attempted to be used today June 5, 2023. A pop-up indicated that the card is invalid so I called customer service to find out they cant do anything for me about the card because it is past the refund date, I do not want a refund. I just want the gift card to work. They couldnt provide me with technical support or put me on the phone with a superior. Instead, they created a ticket for me and had me on hold for a very long time. This is extremely unprofessional and uncalled for because I purchased an Amazon gift card from Amazon, and the fact that they cannot fix the problem or provide me with another one of their cards I basically spent money on an invalid card for no reason with the gift card number, and the order number and the serial number it should be proven that there were no purchases done with this card and then it probably was never loaded when I bought it online. I will never buy anything from Amazon again and I will make sure it is known how unprofessional they are about this matter and how there really is no customer support.
Business Response
Date: 06/07/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you are unable to redeem the gift card Amazon.com Gift Card in a Blue Bow-Tie Box.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that the refund of $50.00 has been issued to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

We are unable to cancel the refund and send a replacement gift card as the refund is already processed. If you want the gift card, please re-subscribe.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 06/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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