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Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 121 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal
    • Amazon.com

      1150 S Columbia Ave Campbellsvlle, KY 42718-2465

    • Amazon.com

      1245 E Washington Ave Ste 300 Madison, WI 53703-3040

    • Amazon.com

      1516 2nd Ave Seattle, WA 98101-1543

      BBB accredited business seal
    • Amazon.com

      1465 Nitterhouse Drive Chambersburg, PA 17201

    Customer Complaints Summary

    • 59,435 total complaints in the last 3 years.
    • 21,502 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *******************. Please, note that my name is *******************, as I got married and changed my last name from ******** to Pozhydaieva. This differs from my account data, as I cannot change the contact person's name in my account (it is considered impossible, as far as I know). To prove that ******************* and **************** are the same people, please, see the copy of my marriage certificate (notary translated) and passport, where this change is displayed.My concern is an extended response from Amazon Executive Brand Team. My trademark EASY SPA has been declined mistakenly to be enrolled on Amazon Brand Registry. According to case *********** from the Brand Registry Account reinstatement request, I was connected with another person who had a trademark similar to mine. Amazon left the emails of these accounts. They were blocked. According to these technical mistaken related, I can't enroll my trademark to the Amazon Brand Registry. It is ridiculous to blame me for an action I didn't commit. I do not know or own the accounts that Amazon flagged as abusive. I do not know how Amazon could link these accounts to mine, as Ive never heard of any of them.I am the sole owner of the trademark EASY SPA, and I am ready to confirm it. To this letter, I attached the following: Passport Trademark transfer agreement I kindly ask you to allow enrolling my trademark EASY SPA to Amazon Brand Registry.

      Business Response

      Date: 06/27/2023

      Greetings from Amazon.com

      We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.

    • Initial Complaint

      Date:06/06/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Amazon has an advertisement banner posted on their app for OLED TVs. Upon opening the advertisement, it clearly advertises the ** OLED C3 77 model for $2,395. When selecting the product from the ad, the price increases to $3,496.99. I have taken clear screenshots of the advertisements and contacted Amazons customer service to have the discrepancy resolved. I was told they do not price match and cannot assist. I explained price matching involves adjusting a price to meet a competitors, not honoring a price they have clearly advertised on their app. This seems to be a clear case of false advertising and I simply wanted them to honor the price. Given the fact they refuse to do so I would like to report this clear false advertising and unscrupulous business practice. I am hoping they resolve the issue by honoring the advertised price.

      Business Response

      Date: 06/07/2023

      Hello ******,

      I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

      I understand that you noticed a price change on the OLED TV's displayed on our website. I'm sorry for any inconvenience caused with this.

      I've reviewed the complaint details and reviewed the provided screenshots and see the below details:

      ** C3 Series 77-inch Class OLED evo TV for $2,395
      ** G3 Series 77-inch Class OLED evo TV for $4,496.99

      However, when you check on the item detail page, you noticed the price of the ** C3 Series 77-inch Class OLED evo TV for $3,496.99.

      Please know that the item price displayed on the Brand Store Front isn't final. The price displayed on the item detail page is the actual price for which the item is listed for on our website.

      Further, we constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low as possible than all relevant competitors. As a result, we don't offer price matching with the previously noticed prices or with any other sellers or third party websites.

      Thank you for your understanding. Have a great rest of the day!

      Regards,

      ****** K
      Amazon.com
      *****************************

      Customer Answer

      Date: 06/08/2023

       
      Complaint: 20148672

      I am rejecting this response because:

      Hello,

      I received BBBs response that included Amazons response to my complaint. Their response did nothing to resolve my complaint, but simply parroted what I was told by customer service reps the day of the issue. They are claiming the price listed on the brand store front is not applicable even though it was clearly advertised on the front page of the Amazon app. They also stated they do not price match competitors, stretching the situation to make it seem that was my request. Amazon is not Amazons competitor. I wanted them to honor the price they had listed. After seeing the price, I had spoken with my family and decided to make the purchase, which would be a large purchase. Then of course, when I select the link from the supposed brand store front, it is a much higher price ($3,496.99) on the product page. Throughout the duration of my interaction with customer service the listed price on the ad banner remained the same ($2,395.99) so this was never a matter of random price changes, it was a clear case of a price discrepancy listed on Amazons app that they clearly were advertising (an ad banner on the home screen is far more visible than seeking out a product page), yet refused to honor. Now Im in a situation that I had told my family we would get it, but there is no way I can pay the inflated price difference between the advertised price and the final product page. I have no idea whether the banner was a mistake, or if it was misunderstanding of a sale price amongst customer service, but it is my opinion that it is an unacceptable practice for a company of Amazons size to refuse to honor a price they had listed on their company software visible to customers. Of course, now the ad banner is nowhere to be found on their app, leading me to believe it may have been an error that I alerted them of. It really seems like a case of false advertisement and bait and switch. I spend a large sum annually shopping at Amazon and Im extremely disappointed in their response to a situation that they created, not me as the consumer. At this point I have very little faith that they will honor the price as they should; however, I do want to bring to light a clear case of false advertising, whether it was intentional or not. I applaud the BBB for their efforts and appreciate the support they provide to consumers. I hope one day large corporations such as Amazon will do right by their customers instead of making excuses for how they run their app and advertise products in a misleading manner.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Amazon and their customer support (or lack there of) are becoming ridiculous. I live in a major city about 10 miles from one of the multiple Amazon distribution centers. My last 2 orders have been delayed by multiple days. First order is 6 days late and second order is 1 day late so far. They were both supposed to be next day prime deliveries. I spoke with customer service and theyre useless. First item is being refunded and second item they told me it will get there when it gets there. Both these orders are needed for me to do my job. They are unwilling to send replacement items for same day delivery to make up for the extremely delayed orders. Im not even asking for free stuff I just want the items that I orders and were promised to me in a certain time frame. The continued habitual order delays is forcing me to stop using Amazon all together and cancel my prime membership.

      Business Response

      Date: 06/07/2023

      Hello,

      I am Mahendra from Amazon.com.

      I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Upon reviewing the complaint details, I see that you are referring to the orders which are delayed in delivery.

      I'm sorry for the inconvenience caused, as we can see order #***-4681607-9521052 which is not yet delivered and for the other order #***-3505346-9960244 is it marked as delivered.

      We Amazon always try to deliver the packages on the given time and in very rare cases such delays will occur.

      I'll make sure to forward the feedback on it to the concern team to work on it so that these types of errors can be resolved.

      Regarding the order which is not yet delivered we can create replacement for it but the delivery date cannot be on same date as it will be based on the item availability and time for transportation.

      Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

      We appreciate your time and patience in this regards. We look forward to seeing you again soon.

      Regards,

      Mahendra
      Amazon.com
      *****************************.
    • Initial Complaint

      Date:06/06/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a expensive computer part on Amazon on 6/1/23 was told it would be delivered the same day by Amazon. It was never delivered and customer support told me wrong information and lied to me. I then canceled the order and was told I would be refunded immediately. I have went through so many support agents to get a refund and have not been able to get a refund. Last night on 6/4/23 I was told that I would get a refund on my account the next day and if I did not to contact customer service. I contact customer service and now they are saying it will be ************************************************************************************** this customer service loop and getting told different information from each one. After this experience I will cease the use of Amazon not only personally but for my businesses. **************** used to be good on ********************** now I can say it has the worst customer service easily in the entire world they do not care about their customers one bit and I'm happy not to give them my business anymore.

      Business Response

      Date: 06/07/2023

      Hello *****,

      I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

      I'm sorry for the inconvenience caused with the order #***-1660842-7741837.

      I've reviewed the details of the order and the correspondence provided by our support team on the issue and can confirm that the information shared is correct. Ive pasted the response below for your convenience:

      "It looks like your package may have been marked as undeliverable and will be returned to an Amazon *************** If you have not received your package or a refund by June 17, 2023, please contact ** back so that we can investigate the issue further."

      Thank you for your understanding. Have a great rest of the day!

      Regards,

      ****** K
      Amazon.com
      *****************************

      Customer Answer

      Date: 06/09/2023

       
      Complaint: 20148586

      I am rejecting this response because: I have not been given my refund and your cs associates are still actively lying to me. I will be most definitely cease the use of Amazon after this experience if this happened anywhere else I would have already received my refund most places instantly. I will not be accepting a solution until I get my refund + compensation for dealing with this situation as this has wasted my valuable time.

      Sincerely,

      *************************
    • Initial Complaint

      Date:06/06/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oh My Lord!!! Amazon has turned so wicked & evil against me, particularly THEIR SUPERVISORS. RUDE & UNPROFESSIONAL.I phoned over 7 times requesting items cancelled & they've ignored it even way before it was in shipment status.Order #***-8089343-6616228 Order total $251.26 (3 items)Furthermore, their rude & crude supervisor named **** REFUSED TO GIVE ME A LABEL TO RETURN THE CITRUS SPRAY. INSISTED I CALL THE VENDOR WHEN AMAZON IS THE VENDOR? THEN, THIS CAN OF $5.68, Amazon goes into my credit card unauthorized to take out over $13+ for shipping & handling on a product i cancelled. Who in a sane mind is going to pay over $13 for a can I can get in the car wash.They need to refund me all the items rejected & returned & today, Amazon delivery guy dump the package of the $5+ dollar can when I cancelled it 7 ****************************** refusing my credits & forcing me to keep it. Shame on them all.

      Business Response

      Date: 06/07/2023

      Hello *******,

      I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

      I've reviewed the complaint and understand your concern regarding the refund for the Order ID: *******************.

      I apologize for the inconvenience that you have experienced in this case.

      Upon checking I found out that the previous representative was unable to cancel your order as it had entered advance shipping stages. I see that the refund of $232.74 was issued to your original payment method on Sunday, June 4, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

      We are unable to issue the refund for Citrus Magic Natural Odor Eliminating Air Freshener Spray, Fresh Orange, 3-Ounce as it is a Not Returnable item.

      Your patience and understanding are greatly appreciated.

      Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

      Regards,
      Pratap

      Customer Answer

      Date: 06/07/2023

       
      Complaint: 20148477

      I am rejecting this response because:

      Amazon did not do their part on obeying my CANCELLATION WAY BEFORE IT WAS SHIPPED OUT.  IM GOING TO REPORT AMAZON TO CONSUMER FINANCIAL PROTECTION BUREAU & MY CREDIT COMPANY to teach them a valuable ******* ****, of Amaxon is your supervisor & she was rude & disrespectful.  I refuse to pay $13+ dollars on a shipment I cancelled. 

       

      Period.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:06/06/2023

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello - This complaint is about items purchased from Amazon Warehouse that didnt meet the standards that Amazon states on their website. The items are Philips Hue Play box and Philips Hiue Play Gradient lightstrip.Problems with the items included:1) missing power cord 2) missing controller,3) missing mounting brackets 4) greasy thumbprint on Play Sync box 5) Sync box scratched all over 6) Actual trash in the box 7) Broken - only lights up 2/3 - 3/4 of the strip The items were listed as Like New products. Amazon defines Like New as:An item in perfect working condition, the packaging may bear some damage. The item fully functions, and all its essential accessories are completeAnd they state that: For each used product we sell, we thoroughly test the condition of the item and provide detailed descriptions They absolutely could not have inspected or tested these items (See pic). Ive been shopping on Amazon for 25 years and have never seen anything like this. Missing parts, broken items they wont replace and trash.this is totally unacceptable! I have talked to Amazon **************** four times to request a replacement - preferably a new replacement to make up for the wasted time and effort this has cost me. To no avail. Amazon customer service is hard to get in touch with by phone. The times that I did get thru to a person, they werent able to help me. Ive not been able to talk to a senior customer service person.I would really appreciate any advice for next steps I could try. Or better yet , is there someone you can contact with the authority to help?At the very least, someone in Amazons senior management should be aware of items being sold in this condition.Thanks in advance for any help or tips!*********************************

      Business Response

      Date: 06/07/2023

      Hello Rachael,

      I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

      I'm sorry for the inconvenience caused with the item purchased in the order #***-9127934-6057834.

      I've reviewed the details of the order and see that the item was completely refunded on June 6, 2023 back to your payment method without any return requirement as an exception by our support team. You will see the refund credited to your card within the next 3-5 business days.

      You can view the status of your refund in Your Account here:

      ***********************************************************************************

      In this case, there's no need to return the item for ** to issue a refund. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.

      Thank you for your co-operation. Have a great rest of the day!

      Regards,

      ****** K
      Amazon.com
      *****************************

      Customer Answer

      Date: 06/08/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and appreciate the speedy reply and refund from Amazon.  What I really wanted was to make sure that someone in management has been told about this.  Selling broken items boxed in trash that are advertised as Like-New seems like it wouldnt even be legal never-mind bad business.  Anyway, if thats been done then this resolution is satisfactory to me.
      Thanks so much for your help!

      Sincerely, 

      *********************************

    • Initial Complaint

      Date:06/05/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Amazon has changed its return policy -- customers used to be able to return items for free. The company is now charging to return items. I bought a product (that I have not used) for $10.25, and they are attempting to collect $3.66 for me to return it. I received no information regarding this change. We pay a significant amount for their "Prime" services ($100+). I wonder why this is legal to change, specifically without alerting consumers. Amazon support continues telling me to reference their return policy, which differs from when I initially signed up for Prime.

      Business Response

      Date: 06/07/2023

      Hello,

      I am Mahendra from Amazon.com.

      I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      Upon reviewing the complaint details, I see that you are referring to the charges related to the return service. 

      The charge for return shipping will only be applicable if the return method is return pickup. There are free return options as well, like *** drop off and *** qr code drop off. 

      If there is any issue with the item you received and you want to return it you'll not be charged for return shipping. If there is any charge made for that based on the issue it will be refunded by our customer service team.

      I request you to return the item to get the refund and if there is any issue related to the shipping charges you can contact our customer service team.

      Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

      We appreciate your time and patience in this regards. We look forward to seeing you again soon.

      Regards,

      Mahendra
      Amazon.com
      *****************************
    • Initial Complaint

      Date:06/05/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Amazon 05/05 for a gazebo. Received the package about a week later and after getting the whole thing almost up we found out we were missing 2 metal roof pieces. After calling Amazon they couldn't do anything but put in a request to get my missing pieces from the 3rd party selling. If the 3rd party seller didn't get back to ** within 7 business days then I could get a refund from Amazon. Finally I got a message from them on the last day they were sending the missing pieces. After another week I got the pieces and they were damaged so I called Amazon again and was told by a supervisor I would get my full refund bc of this. I have a letter from them to prove it also. Now it's been 8 bus days and no refund. Called Amazon again today and was told they can't do anything about it and open up another case to see about getting a refund. Again I have to wait 7 bus days. I'm still missing my 2 pieces for my roof and no refund.

      Business Response

      Date: 06/08/2023

      Hello,

      We have issued a total refund of $2,023.23 back to buyer's original payment method.

      Thank you.

      Customer Answer

      Date: 06/08/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************
    • Initial Complaint

      Date:06/05/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received an email on June 4th from Amazon.com claiming that they have closed my account due to consistently asking them to issue refunds for a large number of my orders. From my record, I did NOT have any request on a refund for any orders for the past 3 years. I would like to appeal their decision and I have sent an email to Amazon.com. But their account specialist didn't listen to me and review my appeal carefully. They just replied to me that this is the final decision and they won't reply to me anymore. I was very disappointed and not satisfied with their service. I have just placed an order last Thursday. I knew that the seller has already sent out the package. But now I cannot log in to Amazon and find the waybill number to track my parcel. My credit card is still being charged but no parcel is received. I just want to know the waybill number so that I can track my package by myself. I have told Amazon account specialists regarding this issue, but they didn't help me and just said that they won't reply to me anymore. Although the amount is not large (USD 28), the book is very important to my boss. I have to pass it to him this week. But now, I do not know where is my parcel and do not know if my order has been canceled due to a closed account.

      Business Response

      Date: 06/15/2023

      Hello,
       
      We have reinstated this customers buyer account. We sent an email to the customers registered email address on 16-Jun-2023 confirming account reinstatement.
       
      Sincerely,
       
      Amazon.com
    • Initial Complaint

      Date:06/05/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,We listed against an ASIN at Amazon, B001SB8G2O. The owner of the brand filed a complaint with Amazon stating we infringed on their trademark on the product, which is absolutely not true.We never sold one unit of this ASIN on Amazon, and as such, we never sourced this product. We do not have invoices to submit because we never sourced or sold this product. Since we never had even one product unit in hand, there is no possibility that we infringed on a trademark on the product.Amazon continues to respond to ** instructing ** to submit invoice documentation in order to clear this false claim. We did not purchase product units; therefore, we do not have invoices to submit. We are seeking to have the defect removed from our Account Health Dashboard since it is an erroneous claim.Our merchant token is A2POUF35C85R5I. Can you please help ** with this matter at Amazon?

      Business Response

      Date: 06/07/2023

      Hello,

      We have reviewed this seller's appeal and require more information to complete our review.We have requested the necessary information from the seller via email on 06/07/2023 11:17 PDT.

      Sincerely, 

      Amazon.com

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