Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,435 total complaints in the last 3 years.
21,579 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an Amazon prime customer for years. I shop on ********************** all the time and never had an issue until now. I ordered a mini couch off their website. It showed delivered may 21st but never arrived. I called them three times and they told me it was accidentally marked as delivered and would arrive by June 2nd. It did not arrive. I called them and they stated they are not responsible for the delivery or for lost packages as it came from *****. Its on their site! They should be responsible. So now Im out 204 dollars as they wont reimburse me
Business Response
Date: 06/27/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern shared by you on the order ending **** and have reviewed it in detail. We regret the delay responding due to the time take to research the matter.

In response to your appeal, a full refund was already issued on Wednesday, June 21, 2023 to the MasterCard used for the purchase.

You should see the refund in 3-5 days of issue on your statement.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon credited me $77.64 for misleading inaccurate used and missing parts for items and then i was using this credit on amazon ship and sold items that stated a week at most to receive items upon ordering them. The next day all my items showed it taking 3 weeks to 45 days. I asked to cancel and they wont give my credit back and are holding my credit hostage now. The Reps i called many times tell me 2-4 hours next time i call its 24 hours. they baited me and switch items i ordered and switched shipping dates and holding my credit hostage. i cancelled a item and they said it had shipped when in-fact wont ship for 45 days. They are punishing me for the inferior products they sale and i complained to get refunded.
Customer Answer
Date: 06/06/2023
they complied and refunded.
Business Response
Date: 06/06/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with order #***-4881425-5132255.

Upon checking, I can see that you have ordered 4 items. Out of 4 items, 3 were able to cancel and 1 item "************;SWD-8GB-10PK 8-Gallon Vacuum Tank Universal Replacement Paper Filter Bag for Wet/Dry Shop Vac and ************* 10 Pack", entered into shipping process and schedule to deliver on Sunday, June 11, 2023. You have been charged only $38.28 for the item.

You might be long delivery date, because of item which is not in stock and you have selected "Group items into as few shipments as possible". Since we're unable to cancel the item, we would request you reject the item upon delivery. We appreciate your understanding here.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:06/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email from Amazon about a product recall on 6/1/23. - I was on chat for over 1/2 hour and was told that amazon did not send the email despite me copying the email.- I was on the phone for over 1/2 hour only to be offered less than 1/3 ($33 vs. $133) refund - I was told I have to find a 3 foot box (I live in a rural area) and that it would not be possible to send a box from the amazon wharehouse with literally thousands of boxes that the item could fit in. - I was told that I could only get a refund on the original card that has EXPIRED!! (not the card I currently have on file) or an amazon gift card once i magically found a box the item could fit in.Amazon MUST do better with customer service and recalls. This is absolutely absurd and unacceptable. I do not want to have to use a gift card for a compnay that cannot deal with recalls in a more reasonable manner. Do not make customers return recalled items. Just issue the refund.
Business Response
Date: 06/06/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with order #***-2928804-1009845.

Upon investigating with our customer service team, I can see that you have been issued refund to your Amazon account gift card balance on Monday, June 5, 2023. You can view your balance and usage history in Your Account here:

*************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

If you still have any issues regarding the item, you can write back to us. We are happy to help.

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/12/2023

Complaint: 20141611

I am rejecting this response because:
The amount refunded is less than the amount paid.

Sincerely,

***********************************
Business Response
Date: 06/14/2023
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to **.

While creating return mailing label, difference reason entered in our system, which is why restocking fee of $24.79 deducted in the total refund amount.

Please do not worry, to make things for you, I've added difference amount refund to your Amazon gift card balance.

The current gift card balance on your account is $133.73. You can check the same on your Amazon account.

Hope this information helps and resolves your issue. We appreciate your patience and understanding.

We look forward to seeing you again soon.

Regards,

Sandhya
Amazon.com
*****************************
Customer Answer
Date: 06/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:06/04/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased some Apple Watches from Amazon, but they declined my original payment method and decided to use my backup payment credit card which I gave no authorization to used. So, for about 5 of my orders, they used a credit card that I did not want the charges to be on so I called, and they told me they could not do anything about it and the best thing to do is to return them and reorder them. Once I received them, I returned them so I can get refunded but 1 day after I processed the return my Amazon account has been closed and I have been emailing to speak to an account specialist for over a week, but I cant get a response and if I call them, they say they cant do anything for me because my account is locked. Since it closed, I have been unable to check the refund status and still have not gotten refunded for items that I returned to them. I cannot even tell you the order date or original tracking numbers because I cannot access my account. Each order total was $2,189.97. I included an image of the email I received from Amazon and an image of me trying to contact them and not getting a response.Any help I can get from you would be great or else I will just have to contact my bank and dispute the charges. Thanks, ******
Business Response
Date: 06/15/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 15th June 2023.

Sincerely,

********
Amazon.com
Customer Answer
Date: 06/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********.
The issue is still not resolved.

Sincerely,

*********************
Initial Complaint
Date:06/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon owns 'Twitch' and as part of the Amazon yearly membership, one is supposed to have a Twitch membership as well as certain perks. For the past 7 years of my membership, ****** has kept my account suspended for an unknown reason and I have never been able to realize these benefits to my membership. I have begged, I have pleaded as a licensed medical provider who is required to watch certain medical presentations, I feel that I have a right to have my account activated.
Business Response
Date: 08/16/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the Twitch account.

I've forwarded the details to the Twitch team. They will confirm the issue and get in touch with you directly. If your issue is not resolved, please let us know we will be happy to escalate this further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 08/17/2023

Complaint: 20141408

I am rejecting this response because:
The responder only says that he will "look into it". Remember, this is something that has been going on for 7 years. It is a benefit that I am paying for that I have never received. Once something has been done, I will be more willing to accept their "steps" in the right direction. It seems to me that this would be an easy fix, and yet year after year, nothing gets done. Here is to hoping this time something will in fact be done.

Sincerely,

*************************
Business Response
Date: 09/06/2023
Hello ****,

It appears that your account and/or IP are currently suspended from accessing our services. If you haven't done so already, it would be our recommendation to appeal your suspension. To do this, please navigate to our Appeals Portal at appeals.twitch.tv and login with your Twitch account details. Within the appeal, please be as detailed and thorough as possible and make sure it is well-formatted. The easier it is for our Moderation Team to read, the easier it is to investigate as quickly and effectively as possible! Appeals sent via any other means will not be considered. For additional information, please review this help article where the steps are outlined in detail. Once reviewed, the appropriate team will relay information to you regarding your appeal. Please note that Twitch Support cannot provide you with further details about the status of your suspension appeal or reason for the enforcement on your account.

You may want to inform BBB about the same regarding the resolution so that they can stay updated. We are unable to get the option to update our response.

We look forward to see you soon.

Regards,

Praveen M
Amazon.com
*****************************

Customer Answer
Date: 09/06/2023

Complaint: 20141408

I am rejecting this response because: I have appealed, and for some reason they think that something 'threatening' occurred, which couldn't be true, and apparently they think that this has been "recently" which couldn't be true either because I've bee writing Amazon about this for 5 years. Obviously, someone has made a mistake.

Sincerely,

*************************
Business Response
Date: 10/22/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry once again for the trouble you had with the Twitch account.

Unfortunately there is nothing we can do in this case. The decision taken by the Twitch team is final.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 10/23/2023

Complaint: 20141408

I am rejecting this response because: They are openly admitting that they will not give me access to Twitch as prescribed in their membership agreement. Amazon supposedly owns Twitch, but they apparently have not control over them? Very strange. So here we are in a situation where an organization promises something to its members as part of the membership agreement and then after receiving the money, decides that, no, we aren't going to provide that, despite my needs as a licensed medical professional in 3 states with not a single derogatory **** over the 30 years that I have served. The damages from this decision from the company are BOUNDLESS and institute a clear case of fraud.

Sincerely,

************************* PharmD. MSCIS NMD.
Initial Complaint
Date:06/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Amazon regarding a missing refund for a returned item. The purpose of this complaint is to seek your assistance in resolving the issue that has not been adequately addressed by Amazon's customer support.On order number *******************, I returned three unopened iPads in their original packaging to Amazon. While I have received two refunds totaling $2090 for two of the iPads, I have not yet received the refund for the third iPad. Despite my attempts to resolve this matter directly with Amazon's customer support, I have not received a satisfactory resolution.To provide you with the relevant information, please find the details below:Order number: 112-7804733-3582642 Date return item was shipped: 01/12/2022 Method of return: *** drop off Tracking Numbers:1Z67561Y2605167382 1Z67561Y2605165106 1Z67561Y2605167686 Description of the item returned:All three iPads were returned in their original packaging, unopened. I am also seeking clarification regarding the condition of the iPads when they were initially sent to me by Amazon, as well as the condition in which I returned them.I must emphasize that I have never encountered any prior issues with returning items to Amazon. In the past, I have received prompt refunds upon the successful return of items. Therefore, I find it concerning that this particular refund is still pending.I kindly request your intervention in verifying the accuracy of the refund and facilitating a resolution to this matter. As a long-standing customer of **********************, I have always appreciated their exceptional customer service. However, the lack of response and delay in resolving this issue have left me disappointed and concerned.I kindly request that you investigate this matter and ensure a prompt and fair resolution. I expect Amazon to honor their commitment to customer satisfaction and address this issue in a timely manner.
Business Response
Date: 06/14/2023
Hello,

We have denied the customers request for a refund.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on ***********.

Sincerely,

Amazon.com
Initial Complaint
Date:06/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sept of 2022 ordered recliner. Total cost over ****** dollars. At being of May 2023 a bar appeared in the seat making it impossible to sit in chair. Contacted Amazon. Sent me to seller vuyuyu. Said warranty is only for 30 days. I don't understand that you purchase a piece of furniture for 500. And are told that is should only last. Seven months. I would like my money back as I am a disabled senior citizen who cannot afford to throw 500. Away on a piece of furniture for only 7 m ok nths
Business Response
Date: 06/06/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed complaint details and I'm sorry for the inconvenience they've experienced with item purchased from Amazon.com.

I'd like to inform that, whenever you place an order with the seller on our website the funds will be directly sent to that seller and they will take care of the complete responsibility of the order.

In this case, to help consumer with this, I've contacted seller on your behalf and refund has been requested from A-to-z Guarantee team. Seller will review the request and will resolve the issue within 7 days.

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:06/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Regarding Amazon - ORDER # ***-2463970-3406625 I am writing to file a formal complaint against Amazon regarding my recent shopping experience. The purpose of this complaint is to bring to your attention the lack of satisfactory resolution and poor customer service I have received concerning order number ***-2463970-3406625.January,I purchased three iPhones from Amazon, but due to certain issues, I had no choice but to return all three devices. Regrettably, while I received a refund for only one iPhone, the refunds for the other two iPhones have not been processed, despite a significant amount of time passing since the returns were made.I have attempted to resolve this matter directly with Amazon, but their response has been unsatisfactory and unhelpful. Despite my repeated inquiries, they have failed to provide me with a clear explanation for the delay in issuing the refunds. I have provided all the necessary information and adhered to their return policies accordingly. I want to emphasize that there are no issues with my account, and I have been a loyal customer who has consistently abided by **********************'s terms and policies. This situation has caused me significant inconvenience, financial loss, and a loss of trust in Amazon's ability to handle customer issues effectively.I am seeking your assistance in urging Amazon to conduct a thorough investigation into this matter, determine the status of the pending refunds for the two iPhones, and provide me with a prompt resolution. I firmly believe that Amazon should be held accountable for their actions and be compelled to rectify this situation immediately.I kindly request your intervention and guidance in this matter. Please use your influence as a respected consumer protection organization to address the lack of responsiveness and satisfactory resolution from Amazon. I expect Amazon to take this matter seriously and provide me with the refunds owed without any further delay or inconvenience.
Business Response
Date: 06/26/2023
Hello,
We have denied the customer's request for a refund.
********************** reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,
********
Amazon.com
===========
Initial Complaint
Date:06/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 1, 2023 I did not receive my orders from Amazon ****** which included 3 separate orders all packed as 1 for purposes of delivery. By the next day after delivery was said to have taken place by Amazon I still had no packages. They told me I had to fill out incident report on 2 of the 3 orders before they could refund me and as for the other order they said Intellicom ****** their delivery people for Amazon would have to pay for other order. Now being an Amazon prime member for many years I have never heard of delivery company paying refund. Amazon had no reply to this. Upon contacting Intellicom to find out about my delivery not being made to me and that I have not received anything, they were able to confirm to me that my delivery had indeed been delivered to wrong address and they made apologies but not much they can do now. They made it clear after giving me their name that I should call Amazon and have them get in touch with them and they will confirm I had packages go to wrong address and I indeed had not received them myself as I said. Should sort out all my trouble they said. As well they confirmed they never pay for lost or mis delivered packages they have contract that Amazon pays not them. Upon calling Amazon back with my info, they had no interest in calling their delivery people to confirm what I said and instead were now demanding a police report from my local police department. Amazon could not explain why I would be involving city police when their own delivery people have explained what has happened and are waiting for a call from Amazon to confirm this. Does not matter at this point we need a police report now. After filing report to police I send in copy to Amazon only to be told that copy was not good enough that police sent me. So I had to get a different police report and send it in. Now Amazon has told me I have to wait for police to end this investigation and if not done by July 21, 2023 they may refund me then. Stuck til police finish.
Business Response
Date: 06/06/2023
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and we definitely have very high standards when it comes to what we expect from our **************** representatives and I'm sorry your experience didn't reflect that.

I'll gladly take any necessary actions to ensure that you and other customers don't encounter service below our standards moving forward.

Upon checking with our internal team, I can see that products shows delivered to your shipping address on Guaranteed Delivery Date. Since you claim that you haven't received the products, our team has already issued refunds on below orders:

Order ID: ******************* Refund amount : $38.41 issued on Monday, June 5, 2023
Order ID: ******************* Refund amount : $76.98 issued on Monday, June 5, 2023
Order ID: ******************* Refund amount : $45.19 issued on Monday, June 5, 2023

You will see this refund posted to your account within 3-5 business days. If you don't see the refund, request you to contact your issuing bank.

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/07/2023

Complaint: 20141269

I am rejecting this response because: It is vey misleading and I was forced to file police complaint on a Saturday then asked to contact the police **** on the Monday 2 days later to have them close the complaint so Amazon could then call them to confirm closed before I could get refund even though Intelicom wanted to verify to Amazon that my order had been mis delivered and I had not received it in the first place. All before I was forced to file police report. Amazon would not call their delivery partner to confirm my story. Then when they had me on phone after I did all they asked they called police **** and informed me they were busy so I would have to call the police **** threw out the day until they could tell me they were not busy so I could then call Amazon back to let them know so that they may then call them. LOL Until then I could not get my refund That Amazon has made it sound like I called in reported parcels not received and they gave me my money back even though they say verified that my delivery was done on time on right day and all. After I said that me calling the police **** all day as requested was out of the question I then asked for supervisor who came on the line and finally said she could not understand why all this happened and refunded my money immediately as should have been done when I first gave them the name of Intel operator who was waiting for call from Amazon to let them know I did indeed not receive my packages as I said all along. I had to jump threw hoop after hoop to prove I was not a criminal trying to steal these things. When their own delivery company was ready to tell them right up front. So I am disappointed in the way the Amazon response paints such a rosy picture for the way things had happened and how easily I was refunded. Ignoring the fact that my local police had to handle a non existent case and waste their time and resources as well. Like it means nothing all the way ignoring me and the facts. Now I just have to sit by and wait for my account to be locked now that I have spoke the truth over something that just should never have happened. But Ya, in the end Amazon did give me back my money if they would like to make that the bright spot in this endeavour.

Sincerely,

***********************
Initial Complaint
Date:06/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AWS changed their terms of service some point a few months ago and started billing me without permission or notice. I then attempted to cancel the billing, but I could not figure out how to do so on the website. I then emailed customer service, who informed me they CANNOT cancel the billing for me, even though I am explaining that I should not be billed and cannot figure it out. AWS has stolen about $100 so far and counting. Please help me!
Business Response
Date: 06/08/2023
Hello *****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to hear that you have unexpected charges.

I've checked and I see that you have been in contact with Customer Support via case ***********.

The most recent update provided was that the linked account where the charges were accruing from has been working on terminating the remaining services.

Once this is completed by the linked account, Customer Support will work with the internal service team for a possible Billing Adjustment (BA).

Please keep in mind, as the owner of the management account, you are responsible for paying for all usage, data, and resources used by the accounts in the organization.

For more information about AWS Organizations, please see below FAQs:
**************************************************
If you have any other questions, comments, or concerns, click below to directly access your open case 12930443911:

**********************************************************************************[12930443911]&language=en.
Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************

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Complaints

Customer Complaints Summary

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