Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,539 total complaints in the last 3 years.
21,500 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order: 112-9204798-9864226. Bought defective item. Told I could return for full refund and get shipping reimbursed by Amazon. Both verbally and in writing with two supervisors. Amazon is not honoring their promise.
Business Response
Date: 06/10/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern shared over the return of the order ending **** and have reviewed the matter in detail. We regret any misunderstanding in this matter and have reviewed the order in detail.

This order has shipped and sold by a third party seller, ********** (SN Recorded), and they handle their own shipping and handling. We will not be able to issue any additional refunds on this order from our end.

In this case, we require you to reach the seller using the "Contact Seller" option on your order details page for assistance. You could also check if you're eligible to submit an A-to-z Guarantee claim. You can find more information about our A-to-z Guarantee by visiting our Help pages:
***************************************************

We appreciate your feedback regarding the communication and have forwarded it to the correct team internally. I do not have any other information at this time and the seller will typically reach out to you within 3 business days.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/12/2023

Complaint: 20159725
I am rejecting this response because:
Dear Raman,
Thank you for your response. However, I am confused as to your response that you reviewed the matter.
There has been NO misunderstandings and the recorded phone calls, notes, and emails from Amazon will show that.
Please see Amazon Supervisor notes from supervisor Rose on May 29, 2023x approximately around at 11:26am as well as listen to the phone call.
Additionally please see the notes from Amazon Supervisor Mouishi on May 26, 2023 approximately at 11:40am.
Further the phone call with Amazon Friday, June 2, 2023, where the Amazon supervisor himself again guaranteed the refund and was trying to process the ** guarantee the same day.
Multiple phone calls with Amazon representatives confirm the notes are present internally.
Amazon must honor their verbal and written promises.
The record distinctly is clear multiple times with what was promised and guaranteed within these specific circumstances.
I would appreciate speaking with a BBB- Amazon liaison located on shore in ************* as well as the phone contact to speak with.
Thank you,
*****
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order: 112-1346893-7961033 bought mislabelled and defective item. I was told I could return it with free shipping. Return not being honored.
Business Response
Date: 06/10/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the order ending ****, this was sold and shipped by a third party seller, *********

When you order from a seller that fulfills and ships its own inventory (also called a third-party seller), your return is sent back to the seller instead of Amazon.com.
**********************************************************************************************************************************************

I have shared above the return process. Third-party sellers must offer any one of these methods for your return:
- Provide a return address within *****************
- A prepaid return label
- A full refund without requesting the item be returned.

Please note that in some cases, the seller may choose not to issue a prepaid or a free shipping label. If a third-party seller does not offer any one of these methods to return your items, you may file an A-to-z Guarantee claim. To file an A-to-z Guarantee, visit *****************************************************************************************

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/12/2023

Complaint: 20159720

I am rejecting this response because, the vendor has previously agreed to a shipping label solution before rescinding the offer upon us sending a request that it would need to be disabled and picked up from our address..
UPS (the shipper) will not accept the couch unless its packed in a box as it was delivered. We paid for the couch to be assembled (receipt available upon request), we did not keep the packing nor have substitute packing for we did not anticipate that we be returning it.
Therefore, since the couch was not as stated in the description, our request is a full refund and an arrangement for the vendor or Amazon to pick up the couch.

Sincerely,
*******************************
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sent a return back in May. Shipped through **** Amazon claims to never have gotten package. This is an almost $400 return. I want my refund this is getting ridiculous. *** scanned therefore amazon needs to take it up with **** I have tracking codes but I ship so much stuff back through *** I cant tell which is which. I have the ** code *** scanned. I keep all my documents.
Business Response
Date: 06/10/2023
Hello ********,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint unfortunately I'm unable to determine the order number you are referring to.

Please share the order number with us so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/12/2023
114-2705731-2303448
amazon order #
Business Response
Date: 06/19/2023
Hello,

We have denied the customers request for a refund on this order 114-2705731-2303448. Customer has raised a chargeback dispute on this order with their Card Issuer on May 02, 2023 and this dispute is now settled in customer's favor by their card issuer. Kindly request customer to reach out to their card issuer to trace this credit posted to customer's account.

Sincerely,

******
Amazon.com
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 9th, my wife purchased a nearly natural bamboo tree from Amazon.com. But we received a ficus tree shipped in two pieces of a box. After calling Amazon to report the error, they provided a return label which we used to return the ficus tree in the same packaging they shipped to **. Upon receipt, Amazon now refuses to refund our money until they receive a bamboo tree per our order. After multiple appeals to their Account ******************** trying to explain we cannot return a bamboo tree we NEVER received, they refuse to listen and will NOT allow ** to speak with an Account ******************** person (only by email). I have filed complaints with the **** with the ************************* and tried to dispute my credit card, all to no avail. This is NOT an isolated incident and it appears to be intentional. Here is a link to another incident exactly what I experienced *********************************************************************** I am required to prove that I received a ficus tree (with pictures), yet Amazon is not held to the same standard. How could I return a ficus tree if they had not erroneously shipped it to me? I have never purchased a ficus tree from Amazon as can be verified by their records. Amazon claims they shipped a bamboo tree in a box and blame us for returning the wrong tree in a "frankenstein box". That is what they shipped to us and I have testimony from the *** driver verifying they bad condition of the box (contradicting their claim). I have tried to appeal to Amazon headquarters but am told the decision of Account ******************** is final. My only means of appeal is email correspondence that consistently yielded a canned response, "we cannot refund your money until we receive the bamboo tree". This looks suspiciously like an intentional act where Amazon essentially stole $149.39 from me. Why else would they refuse to talk or listen to me? They have clearly perpetrated this on others as the link I provided demonstrates. Please help me get the refund I am due.
Business Response
Date: 06/10/2023
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the exact order you are referring to.

Please share the order number with ** so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/12/2023
Below is a copy of my response to Harasankar.M of Amazon.com
To whom it may concern,

The complaint filed is in reference to Amazon Order #***-7676593-9913854. The bottom line is that Amazon sent the wrong item and not only refuses to refund our money, but accuses ** of deceptively sending the wrong item in a "Frankenstein box" - please see their response to our appeal:
"we received [Ficus Tree ************] that looks used/damaged condition [Box in bad condition MCI7 reconstructed the box and now we have a Frankenstein box. Item in hand deteriorated. We confirmed the Nearly Natural **** 75in. Bamboo Silk Tree,Green from the order number ***-7676593-9913854 was in the box given to CARRIER at the time it left our fulfillment center"

That is NOT true - we returned the exact item we received in the exact same packaging in which it was delivered - within 24 hours of receipt. Please see attached the note from the *** driver as verification of the bad condition of the packaging (contrary to Amazon's claim that an item was "in the box given to CARRIER at the time it left our fulfillment center").

The question is how could Amazon "confirm" a bamboo tree was in the box given to CARRIER when it left the fulfillment center? My wife explained to me that on one of the pieces of box used to ship the ficus tree (i.e., from their fulfillment center) was a label for a bamboo tree. That does not confirm that a bamboo tree was shipped from their fulfillment center, only that a piece of a box intended for a bamboo tree was used to ship the ficus tree. The poor packaging, verified by the *** driver,confirms the shipment was NOT normal.

While this claim boils down to Amazon's word versus mine,please consider a couple of things:

1. How could I return a ficus tree to Amazon without ever having purchased one from them? I have begged Amazon to check their records - there is NO record of purchasing a ficus tree from Amazon - EVER!!
2. This is not an isolated incident as Amazon has perpetrated this exact same scheme on others -I have attached a Word document with the link to a story about a family receiving the wrong product with Amazon refusing to refund their money until they returned the correct item. This is PRECISELY what happened to us!!!

I have tried repeatedly to resolve this with Amazon, yet am told that Amazon customer service cannot do anything because Account Specialists have deemed this decision "final". I cannot talk with an Amazon Account specialist, but am forced to appeal via email. I appealed multiple times only to receive a canned response, "We cannot refund your money until the correct item is returned" (please note this is the same response to the customer in the video I shared with you). I cannot return a bamboo tree that was NEVER shipped to me!

I have tried talking with Amazon, I have filed multiple complaints (with the ************************* and the **** and even disputed the charge on my credit card (who tells me that I must prove that the wrong item was shipped - such as with a picture). Did Amazon have to prove they shipped the bamboo tree with a picture? They couldn't have because that is NOT what was shipped. We contracted with Amazon to purchase a bamboo tree, but we received a ficus tree in a "Frankenstein" box. My wife IMMEDIATELY contacted Amazon upon receipt of the ficus tree and explained that the tree was not only the wrong tree, but it was not shipped in a box, rather two pieces of a box - one covering the top of the tree and the other covering the bottom of the tree. This should be documented in Amazon's customer service records.Finally, even if ********************** believes they shipped the bamboo tree we ordered, that is NOT what we received.

I only want my $149.39 back - I should not have to pay for something I never received!! I am including my phone number below if you would like to discuss this further.

*****************
************

-----Original Message-----
From: Amazon.com [mailto:***********************************************]
Sent: Saturday, June 10, 2023 1:39 PM
To: ***********************
Subject: Your Amazon.com Inquiry - BBB Complaint #********

Hello *******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the exact order you are referring to.

Please share the order number with us so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

==========================

Information received: 6/8/2023.

==========================

Case Description:
On March 9th, my wife purchased a nearly natural bamboo tree from Amazon.com. But we received a ficus tree shipped in two pieces of a box. After calling Amazon to report the error, they provided a return label which we used to return the ficus tree in the same packaging they shipped to **. Upon receipt, Amazon now refuses to refund our money until they receive a bamboo tree per our order. After multiple appeals to their Account ******************** trying to explain we cannot return a bamboo tree we NEVER received, they refuse to listen and will NOT allow ** to speak with an Account ******************** person (only by email). I have filed complaints with the **** with the ************************* and tried to dispute my credit card, all to no avail. This is NOT an isolated incident and it appears to be intentional. Here is a link to another incident exactly what I experienced *********************************************************************** I am required to prove that I received a ficus tree (with pictures), yet Amazon is not held to the same standard. How could I return a ficus tree if they had not erroneously shipped it to me? I have never purchased a ficus tree from Amazon as can be verified by their records. Amazon claims they shipped a bamboo tree in a box and blame us for returning the wrong tree in a "frankenstein box". That is what they shipped to us and I have testimony from the *** driver verifying they bad condition of the box (contradicting their claim). I have tried to appeal to Amazon headquarters but am told the decision of Account ******************** is final. My only means of appeal is email correspondence that consistently yielded a canned response, "we cannot refund your money until we receive the bamboo tree". This looks suspiciously like an intentional act where Amazon essentially stole $149.39 from me. Why else would they refuse to talk or listen to me? They have clearly perpetrated this on others as the link I provided demonstrates. Please help me get the refund I am due.

Desired Resolution:
Refund
None Provided

Regards,

Harasankar.M
Amazon.com
***********************************
Business Response
Date: 06/19/2023
Hello,

We have denied the customers request for a refund on this order 111-7676593-9913854. Customer failed to return the original item purchased and therefore for not processed a permanent refund on this order.
Customer also tried to raise Chargeback dispute on this order and we have shared the evidences with their card issuer. Their card issuer has closed this dispute in Amazon's favor. Kindly request customer to reach out to their card issuer for more information with regards to this dispute.

Sincerely

******
Amazon.com
Customer Answer
Date: 06/20/2023

Complaint: 20159666

I am rejecting this response because:
It is impossible for me to return the item we ordered because it was NEVER delivered (Amazon shipped us a ficus tree in a makeshift package composed of two pieces of a box). For this dispute, I am required to prove that I received a ficus tree in lieu of the bamboo tree we ordered, such as with a picture (this is why my credit card closed the dispute). We did not take a picture of the ficus tree because we followed the instructions precisely as conveyed to us by Amazon's customer service. We have provided proof that this was a questionable shipment from the very beginning; i.e., we immediately reported the wrong tree was shipped and the packaging was in very poor condition (this should be documented in the notes from that call). This is also confirmed by the notes from the *** driver (see attached). But Amazon account specialists claim they can "confirm a bamboo tree was shipped from their fulfillment center" and blame us for the "frankenstein" box we used to return the ficus tree. We immediately returned to Amazon exactly what we received from Amazon in the very same packaging! How insulting it is that Amazon would blame us for the poor packaging they used to ship us the wrong item! How could we return a ficus tree if one was not erroneously delivered to ** in the first place? Contrary to Amazon's insulting claim, we did NOT receive a bamboo tree, return a beat-up old ficus tree in a frankenstein box in hopes of getting a bamboo tree for free.
How could Amazon "confirm" a bamboo tree was shipped when that is NOT what happened? Perhaps their proof relies on a scan of a label on one of the pieces of box they used to ship the ficus tree (my wife told me about this label). If so, this is NOT proof they shipped a bamboo tree, only that pieces of a box intended for a bamboo tree were used to ship the ficus tree! There can be no valid proof a bamboo tree was shipped because that is NOT what we received! I initially thought this was a horrible mistake but could not understand why Amazon hides behind their canned response "we cannot refund the customer until they return the product that was ordered". We have provided proof this was an unusual shipment, yet Amazon refuses to listen to reason. My credit card tells me they believe what I am saying but need a picture verifying receipt of a ficus. Did Amazon have to submit a picture of a bamboo tree being handed over to the delivery service? This was not a mistake, rather a purposeful act designed to take money from its customers. As I have said before, this is not an isolated incident (see attached link to a video of another customer with EXACTLY the same issue) and it is intentional. In the response Amazon provided to my credit card, they include inconsistencies such as "the item was shipped to the wrong address", although we used the shipping label Amazon provided and "they provided the customer with a gift card that now has a zero balance". This is NOT true - we did not receive a gift card - check your records!!
How is it possible that issues cannot be escalated to someone who might actually listen to reason? It can only be that Amazon never intended to listen to reason - they certainly didn't allow a fair review of this issue and continue to hide behind "policy" that empowers account specialists to be the judge and jury. Amazon account specialists have never intended to get to the truth of this matter - their scripted responses and refusal to listen to reason can only point to intentionality. Amazon should be ashamed of itself - for perpetrating such fraudulent, and insulting practices!
***********************
Initial Complaint
Date:06/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon's **************** is the worst I ever encountered . They lie and transfer you to multiple agents because they are clueless and stupid!My order 111-1161320-3249009 was late and when I chatted with someone They said they would give me a $10 promotional credit for a future purchase. When I go to make another purchase there's no $10.00 credit. I reached out this morning was transferred to FOUR different people and all they did was lie and give me the run around They like to copy and paste sentences because they don't know what they are doing nor do they resolve/fix issues! Bunch of liars is what they are.
Business Response
Date: 06/10/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared about the issue and usage of promotional credits related to the delivery of your order ending ****. I have reviewed the matter in detail, the promo credits were issued but there seems to be some misunderstanding regarding usage. We will not be able to issue any further account credits on this issue.

Promotional credits added to your Amazon.com account will automatically apply when you order an eligible item sold and shipped by Amazon.com. The promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.

The promotional credit doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged. The promotion will not apply to digital game and software download orders from Amazon.

For more information about promotional credits, including the terms and conditions of use go to:
************************************************************************************

Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/08/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, Amazon Support is not taking appropriate action regarding the copyright infringement of some sellers who violate ************'s (photographer from my team) intellectual property rights. On May 6, I filed a copyright report where I detailed all the IMAGES that are being infringed upon, both on the product and **** B01M2A4IK1 (******), by two sellers: -- jiangjunqi (Merchant ID ***************. Link: ********************************************************************************************************************************************** -- ****** (Merchant ID ***************. Link: ********************************************************************************************************************************************** However, Amazon Support categorized my report (complaint ID ************ as a trademark and said they could not accept it. I double-checked the "issue type" and the description of my report. I did not mention the word "trademark" at all. After that, I escalated my report (escalation case ID ************. ********************** Support reviewed my escalation case and denied it again, citing that I provided "new information"; therefore, they cannot process my report. However, I did NOT provide any "new information". I just pointed out their mistake in considering it a trademark infringement report instead of a copyright infringement. I attached responses from Amazon Support to my BBB complaint. Please, review them. From this, it can be concluded that Amazon Support did not even look into my report, thereby supporting intellectual property violators. Based on the above, I request that Amazon Support immediately review my Complaint ID *********** and escalation case ID ***********. After that, I request the removal of the mentioned above sellers from **** B01M2A4IK1. PLEASE NOTE! I am only requesting the removal of SELLERS from **** B01M2A4IK1 (******), not the images or the **** itself. My report has the SELLER LEVEL.Many thanks for considering my request.
Customer Answer
Date: 06/27/2023
Greetings,

Please close complaint IDs ******** AND ******** as my requests are no longer relevant. The requests mentioned in complaint IDs ******** AND ******** have already been resolved by the business, so I see no point in continuing the discussion between me as a consumer and Amazon as a business.

Thank you for your active participation in resolving my complaint!
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a refurbished phone with an Amazon seller. They sent me a phone with a battery that had to be replaced before 90 days was up. Neither the seller nor Amazon, under their A to Z Guarantee, will give me my money back for the bad battery. I don't want the entire phone refunded because everything else on it is fine; I just want enough money refunded to replace the deficient battery the seller gave me in what was supposed to have been a new phone. The seller claims it was "OK" because the battery life was over 80% before i got it but it fell below 80% before my 90 day refund eligibility occurred so they need to pay me for a battery replacement.
Business Response
Date: 06/11/2023
Hello,

We have closed your claim for this order because you are unwilling to return the item to the seller. We cannot expect a seller to issue a refund for or replace an item that a buyer will not return.
We are unable to provide information on our investigation methods.

Sincerely,
Customer Answer
Date: 06/12/2023

Complaint: 20159569

I am rejecting this response because:
I am not asking for a full refund of the phone and thus should not have to return the phone; I am ONLY asking for money to replace the faulty battery the seller issued me with the phone. I've told Amazon this several times but they still don't seem to understand. Under their A to Z policy, my understanding is that I should have gotten a reliable battery within the refurbished phone the seller sent me. However, the battery fell below 80% capacity before 90 days was up and now must be replaced. Everything else about the phone is fine so I do not want a new phone NOR do I want money for the entire phone; I only want money to replace the battery. See attached photo showing that the battery health is below 80% and must now be replaced.

Sincerely,

*************************
Initial Complaint
Date:06/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ******* I was looking at my acct for a Loan I have with ********** when I notice I had a bill from Amazon . I owed $20. Last week I received a credit card from Amazon and I do not understand why because I close my acct with them on Feb 2022.If I buy anything from Amazon I use a different credit card . I have not charge with there card at all . Amazon cheats consumers and when you return things they put it back in a gift card why I close the acct I got tired of them doing that and me having to call them to return it back how I charge it . Got tired of dealing with the situation so I close the acct . So I finally paid them off and closed . Now it open again and I do NOT OWE THEM ANYTHING. No $20. So I want that acct close Would appreciate the help of BBB with this problem . I have proof I stop using there credit card charging anything with them I only use another charge card . Thank you *******************************
Business Response
Date: 06/10/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the concern about the unexpected charges on your ********** Statement; I have tried looking up the information in detail but was not able to find a related account as the amount was not a match.

Since we were unable to find an account with the information you have provided, I recommend you dispute this charge directly with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

As an alternative, Amazon descriptors include a unique nine-digit Charge ID, which is linked to the charge for the order, or subscription. Using the Charge ID, we can identify and answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:
***********************************

Once you have the Charge ID, please reach ************* 24/7 for more information about this issue. We need to verify the charge is related to the accounbt to take more action

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ********************************** Amazon account is Siberian Green **** (***********************).The core issue revolves around my inability to log into my account through the primary email - ************************ I have attached all the communication messages exchanged with Amazon. Reviewing these correspondences will reveal the repetitive nature of their responses and the lack of commitment to addressing my concerns. Amazon has violated my rights as a consumer by neglecting to provide a satisfactory answer to restore my access to the account through the primary email. Additionally, this situation is exacerbated by the fact that all Amazon account is required to comply with the INFORM Consumers Act. I am unable to submit the necessary documents and verify the information within my account due to a lack of access to my account. In light of the above, I attached my ********* passport, along with a translation. Prior to the outbreak of the war between ****** and *******, I had initiated the process of obtaining ********* citizenship. Unfortunately, my account is currently registered with a ******* passport, which associates me with the regime responsible for the bloodshed in my home country. It is of utmost importance to me to verify my account with my ********* passport as I strive to dissociate myself from the oppressive ******* regime.Furthermore, I have attached my card statement to demonstrate my change of residence to **********. The ongoing conflict compelled me, as an elderly individual with concerns about my physical well-being, to relocate to ********** to escape the constant threat of shelling and protect my health.The stress and pain I experience as a result of the situation in my country are exacerbated by the incompetence displayed by Amazon, leaving me uncertain about my future and well-being.Please restore access to my Amazon account through my primary email - ************************ so that I can proceed with the verification process.
Business Response
Date: 06/29/2023
Hello from Amazon,

Please ask the Selling Partner to provide a screenshot of the error received.

We will proceed further once they write back to us.
Customer Answer
Date: 06/30/2023

Complaint: 20159488

I am rejecting this response because:
My name is *******************************.
My Amazon account is Siberian Green ********** (***********************).
The core issue revolves around my inability to log into my account through the primary email - ***********************.
I have attached screenshots that demonstrate the problem I am encountering. When I attempt to log into my account using my primary email, I am redirected to a page where I am prompted to enter my password again. This loop continues indefinitely, preventing me from accessing my account and fulfilling the verification requirements imposed by Amazon. (See Screenshots about the errors)
I have diligently followed Amazon Seller Partner Support's recommendations and contacted your customer support team multiple times. Regrettably, the responses I have received thus far have been inconclusive and unable to provide exact instructions on restoring access to my account. This lack of clear guidance and support has frustrated and helpless me.
Adding to my concerns, I have received messages from Amazon notifying me that I must complete the verification process by a specified deadline. However, I cannot comply with this requirement due to my inability to restore access to my account. This situation has caused me extreme stress, negatively impacting my mental and physical well-being.
Time is of the essence, as failing to complete the verification process *** block my account, leading to significant financial and reputational consequences for my business.
Additionally, any assistance you can offer in expediting the verification process would be greatly appreciated. Restoring access to my account will allow me to promptly fulfil the required verification, ensuring compliance with Amazon's policies and avoiding adverse repercussions.
To prove my identity, I attached my passport and bank statement.
Please restore access through the primary email - ***********************.

Sincerely,

*******************************
Business Response
Date: 07/12/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on July 8 2023.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:06/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 4 Amazon gift cards. I received the package, but later, I realized that there were only 3 gift cards instead of 4. The package missed $10 Amazon gift card. I talked through Amazon customer ******************** three times about the matter, but they all declined to refund or replace because they claim that their package was delivered in their system. They said that they cannot do anything about it because it's the policy. I was puzzled about the response because yes the package was delivered, but there were only three out of four gift cards.Below was the final email I received from Amazon:Hello,Im Akash k. of Amazon.coms Executive Customer Relations Team. Our CEO received your email, and I'm responding on his behalf.Were sorry to hear that there were no items inside the package from order #***-0892930-6297016.It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you.Shipments that aren't received are inconvenient for you and costly for Amazon.Based on the results of our investigation, we aren't able to provide a replacement or refund for this order at this time.Based on the information provided by the carrier, we're able to confirm that your item was delivered with the same package weight and dimensions mentioned on our website.At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See *********************************************************************************************** more information.Thank you for your understanding.Best regards,********************* Thank you.Amazon.com
Business Response
Date: 06/15/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the order 113-0892930-6297016.Accept our sincere apologies for any inconvenience this has caused. We kindly request you to contact your card issuer again and re-dispute this transaction to be reimbursed.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

*****

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