Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  4255 Anson Blvd Whitestown, IN 46075-4412

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  715 Airtech Pkwy Plainfield, IN 46168-7442

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning,I reported a fraudulent purchase on my Amazon account to ********************** **************** on 5/5/23 as soon as I saw an email that the order occurred. Despite my urgent requests to stop processing the order, the item in question ($900+ Milwaukee tool unlike anything I've ever bought or ever will buy) shipped out on 5/6/23 to the fraudulent purchaser at an address I have never heard of.My account is still under review and it is more than one month after the fraud occurred. My primary concern that I'd like resolved is that I am unable to access digital content that is already paid for. I do all of my reading on Kindle and am beyond frustrated.I am unable to log into my Amazon account to read/listen to hundreds of books and audio books I purchased through Kindle and Audible, and am unable to view Prime content which I am still paying for. If I am not able to access these items, I'd like a refund for all of the digital content and I'll buy it again elsewhere.I've tried 3 times by phone and each time am told someone will reach out to me regarding status, to no avail. I do not know what to do to get a response.Please provide assistance or recommendations on how to proceed.Thank you,*********************

  Business Response

  Date: 06/21/2023

  Hello,

  
  We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
  We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 2023-06-21.
  For more information on our privacy notice, the customer can search for Privacy Noticeon the Amazon shopping website.

  
  Sincerely,
  ********
  Amazon.com

  ===========

  Customer Answer

  Date: 06/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reason for my request is that my Amazon account was blocked due to providing a fabricated invoice. This accusation is baseless and devoid of any evidence. For several months I tried to prove my innocence to Amazon. I contacted the vendor whose invoice was considered fraudulent. I provided screenshots of correspondence with the supplier, where they confirmed the VALIDITY of the invoice, but Amazon did not accept this evidence. They also did not provide me with any evidence that the invoice was tampered with. Only once did they say that the problem was the name on the invoice. Allegedly they contacted the supplier and he was unable to confirm that the invoice was original. But I also contacted the supplier and corresponded for a month. They told me that the invoice was real and it matched their database. Have they decided to make me look bad here? After a long struggle, the Amazon representative said that the only way for me to reinstate the account was to admit guilt. I was willing to do anything to get my business back. So I prepared an appeal, where I pleaded guilty to changing the information on the invoice, and provided them with a new invoice from a new supplier (the appeal form required this). To my surprise, they refused to reinstate me. What surprised me more was that after the call they told me that the only way to reinstate the account was to prove my innocence... Does this sound like some kind of game? If so, it's not funny at all. I lost my business and Amazon employees decided to make fun of me some more. I demand a thorough analysis of my case and the reinstatement of my account. I did not forge any invoices. I have repeatedly provided confirmation from the supplier that the invoice is valid. What more do they need to prove my innocence? Reinstate my account!

  Business Response

  Date: 06/15/2023

  Hello,
  
  We have reviewed the sellers account and we are unable to reinstate their selling privileges.
  
  We took these actions because the seller has been in violation of our Selling policies and seller code of conduct.
  
  Under the terms of this sellers agreement with Amazon Services,we removed their selling privileges and placed a temporary hold on any funds in their seller account on September 07, 2022. We notified the seller of this decision by email on that day.
  
  
  Sincerely,
  
  Amazon.com

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint regarding this issue. Please see complaint ******** regarding the first complaint. On 4/19, I received the resolution from BBB and the email from A-Z claims. I was asked in the email to send the euphonium back and I will be reimbursed the return shipping as long as I included the receipt. I sent the euphonium back on 4/21. On 5/6, I was issued a refund in the amount of $102.70. Apparently, the restocking fee of $316 was held from my refund. The third valve was stuck on the euphonium and would not play. That means the item was defective. Also, I had not received a refund of the return shipping and handling charges. I contacted Amazon on 5/8 regarding the issue and spoke to *******. He asked me to send an email to charge-********************************* with the necessary information. I did on the same day. I called Amazon within the next week and was told it could take up to 14 business days for a refund. I allowed the time to pass. I contacted Amazon on 5/31 because I had not heard anything back. I spoke to ********* regarding the issue. She said that she will need to send the information to the appropriate team and to allow 3-5 business days for the resolution. I called Amazon today and was told that the only thing they could do is to offer a $100 store credit to the account, which I will not accept. The whole issue I have been having, including the first complaint, has been going on for three months. I want the restocking fee of $316 and the return shipping charge of $152.72 refunded.

  Business Response

  Date: 06/12/2023

  Hello,
  
  A full refund for the claim amount and return shipping cost was issued to the payment method used to place order 112-8029510-0275434.
   
  Sincerely,

  Customer Answer

  Date: 06/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: Sat, Nov 26 2022 The amount of money: $7.99 They committed to provide USB-C to Lightning Adapter with MFi certificated.Actually, the adapter is not MFi certificated. Yes. They tried to give me a refund. But I did not accept it. Apple only issue USB-C to Lightning Cable as MFi products. The brand BOUTOP and seller xianningshiduanjingshangmaoyouxiangongsi are CHEATING the consumers. Amazon should investigate relevant listings, the brand BOUTOP, and the seller xianningshiduanjingshangmaoyouxiangongsi. We do not want to see the consumers are cheated by BOUTOP and xianningshiduanjingshangmaoyouxiangongsi on Amazon. The seller and brand are totally deceiving consumers. They violates the INFORM Consumers Act. Order: #***-4617828-4229846

  Business Response

  Date: 06/10/2023

  Hello ****,
  
  I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint. I'm sorry to hear about the inconvenience you've experienced in this matter.
  
  I've passed your message on to the appropriate department in our company for consideration. We value this kind of feedback, as it helps ** continue to improve our store and provide better service to our customers.
  
  To make the situation right we can offer you a gift card balance of $7.99 to your account.  Please let ** know if you would like to accept it from our end.
  
  Once confirmed we will address the issue as soon as possible.
  
  We look forward to seeing you again soon.
  
  
  Regards,
  
  Harasankar.M
  Amazon.com
  *****************************

  Customer Answer

  Date: 06/13/2023

   
  Complaint: 20160244
  
  I am rejecting this response because:

   I just do not want to see the seller deceiving more customers on Amazon. They used a fake certification to cheat Amazon and its customer. Why does ********************** allow this seller and brand to exist on Amazon?  It ***** consumer rights on Amazon. Please update me on the investigation progress. 
  
  
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:06/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue: Theft by 'AMAZON LOGISTICS' anonymous delivery carrier. Amazon REFUSES to provide the name of their pseudo-delivery service that STOLE or fraudulently reported my product as delivered. This BAD business practice implicates Amazon as a participant in this fraud.Our local security is impacted; Is there a thief in the neighborhood or just a delivery error? ... Amazon refuses to provide the name of the subsidiary Amazon delivery carrier in possession of my 'paid-for' item, fraudulently reported as delivered. Amazon policy needs attention.

  Business Response

  Date: 06/10/2023

  Hello *****,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am sorry to hear of your apprehensions of theft and have reviewed the order ending **** you reported to ** in detail. While we see your concern, due to security and privacy reasons, we will not be able to share specific information for a driver or an employee. 
  
  In this case, shipments that aren't received are inconvenient for you and costly for Amazon. Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:
  - Information collected at the point of delivery.
  - The package weight and reported condition upon delivery.
  
  You may wish to contact your local police authorities to pursue this matter further. They will look into the matter but if the issue isn't resolved after contacting local law enforcement and the carrier, please contact ** back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. 
  
  There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report. In order for ** to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:
  - The delivery address regarding this incident.
  - The items were delivered according to the carrier tracking.
  - The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
  - The date the report was created.
  - The name of the police department.
  - If the Police Report was created over the phone: The name and badge number of the reporting officer.
  
  Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed within 45 days of the delivery date to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. 
  
  To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.
  
  I look forward to your information and assure you that we will take appropriate action once we have these inputs. However, We may not be able to share information on subsequent findings or action taken on the basis of the investigation. 
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of shampoo from Amazon.com on April 18, 2023. I returned the products April 23, 2023 via **** The *** clearly has proof that the return was DELIVEREd to AMAZON in ******* on April 26, 2023.I paid $43.54 for this order. 111-8395282-4051425 It's now June 8th, 2023 and I haven't received a refund whatsoever. When I spoke to an inadequate Amazon customer server member **********, I was rudely told that it "takes a while for Amazon to receive returns" despite the fact that *** already delivered the return to Amazon on April 26th.When I ask what happens if the return is not found within the 60 days, ********** says I should go talk to the ***/carrier despite the fact that the *** has proof they delivered the return to Amazon on April 26th.******* ridiculous and ******** customer service filled with people who don't know what they're doing. Matter of fact, this isn't the first return that Amazon hasn't refunded to me despite having returned the items to them. Stop using Amazon.com. No one at Amazon gives a s*** about the customers. It's a self-destruction corporation that feeds off *********** customers worldwide.

  Business Response

  Date: 06/10/2023

  Hello ******,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared with reference the return on your order ending ****, and have reviewed the matter in detail. We will not be able to issue a refund on this issue. 
  
  The order was placed on Tuesday, April 18, 2023 and the return label was requested on Sunday, April 23, 2023. In this case, I have reviewed the processing notes carefully.
  
  We need the item to be received as well as physically verified in processing before a refund can be issued. 
  
  While the tracking does show a package came in, the item could not be verified. In the absence of this confirmation, we will not be able to issue a refund. 
  
  I hope this helps. 
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:06/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I ordered ciga design watch at amazon twice. ***** one I the delivery guy comes I did ask for call , they but they dont. The when back next day they come the dont call too they just cancel my order. So I ordered second time . The second time when I received is an opened box. So I return it. the refund looks like forever so I ask the customer service they say there just one order and the dont tell me when they just closed the chat. They helps nothing they just closed the chat so many times when the first time I dont received delivery. An the thing is I got charged twice the day only one. OMG thats crazy just go rob the bank.

  Business Response

  Date: 06/10/2023

  Hello Enhua,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the issue you have shared with the returns on the orders ending **** and ****, I have reviewed the options in detail. We regret any misunderstanding or aggravation when you reached us in this regard. 
  
  While we can relate to your concern due to the delay, we will not be able to issue a refund at this time. We need the return to come and be verified in processing before a refund can be issued. 
  
  Once the returns come and are confirmed by the returns team, an automatic refund email would be sent to you. The order package ending **** shows a package was received and is awaiting processing, while in reference to the order ending ****, we are still awaiting the return on the package. 
  
  It can take upto 30 days to be processed and a refund to be issued but in exceptional cases it can take upto 60 days. 
  
  We appreciate your patience and assure you that the appropriate refund would be issued once the return is processed. I do not have any other information at this time.
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 06/22/2023

  Is been about a month now, and dont hear anything. Please help 

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a two part complaint. I was told that I didn't have to return an item on order ORDER # ***-3928226-4576225, I got an email saying later that If I did not return it I would be recharged, I was told this wouldn't be an issue and I was recharged ***** on 5/19/23. I contacted support two times about this, and was told both times the charge would be refunded, it never was. My mom also signed up for an amazon prime trial several months ago and used my card ending in ****, and forgot to cancel, I contacted amazon on her behalf they told me on four seperate occasions the charge of ***** that I was charged on 4/10/23 would be refunded, I never was. Amazon owes me ***** in refunds to my payment method of ****. I have made numerous attempts to rectify this with them, and been incorrectly told these charges were refunded a total of 6 times between the two charges. I sincerely hope filing this complaint can rectify this.

  Business Response

  Date: 06/17/2023

  Hello *****,
  
  I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint and checked the order in question, after reviewing I've issued a refund of $24.64 to the original payment method on Saturday, June 10, 2023.
  
  Refunds typically gets processed within 3-5 business days from the issue date. You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************
  
  I hope this information helps. We look forward to seeing you again soon.
  
  Regards,
  
  Harasankar.M
  Amazon.com
  *****************************

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, My name is ***********, and I am a seller on Amazon. My account has been deactivated on September 17, 2022, and all this time I have been working hard to reinstate my account. The problem arose because of my incorrect business practices. I haven't known much about team management and educated my team wrongly. So all of ** did a lot of mistakes, which led my account to deactivation. However, I did everything I could to fix all this mistakes. I improved my management skills, I learned from vebinars of successful supervisors and even had a private courses, I paid for courses for my team and trained well enough the person who create the listing wronly and because of which my account is deactivated now. I hired a supervisor so the team won't have any problems with working perfectly. Moreover, I fix all I could on my account so the Seller Performance Team could see the difference. I couldn't change my product page to remove violating words, but I removed all violating listings from my inventory. I still cannot make an application for receiving Amazon approval for the brand and the category of the product but I found the listings of the brand which have "apply to sell" button. I did everything and wrote my plan of action which I already completed to be honest. But the Seller Performance Team do not want to reinstate me anyway. I am here to ask for your help. I lost the greatest opportunity to work with Amazon and I worked hard to show Amazon that I am reliable and responsible seller, and I really appreciated being a part of this marketplace, of this culture. I did everything I could and I ask you to give me last one chance. Please, send it to Amazon and I hope that they will be able to help me.

  Business Response

  Date: 06/11/2023

  Hello,

  We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.

  Thanks,

  Amazon.comSeller Performance

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 20159744
  
  I am rejecting this response because: Please, tell me, if I do not fit for reinstatement right now then when I will fit? Please, tell me when I need to contact you to reinstate.
  
  Sincerely,
  
  ***********

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a MacBook Air from Amazon that did not fit the description of the website so i returned the item. Amazon then said i didnt return the right item and did not send back the item received. Ive attached the tracking number of the return and would like a refund issued. Thank you!

  Business Response

  Date: 06/11/2023

  Hello ******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the refund for the returned item Apple 2022 MacBook Air Laptop with M2 chip: 13.6-inch Liquid Retina Display, 8GB RAM, 256GB SSD from Order ID: *******************.
  
  I apologize for the inconvenience that you have experienced in this case.
  
  Upon checking I see that we received a wrong item instead of the original item, in your return of order # 113-3170993-8166660. We confirmed the item from order # 113-3170993-8166660 was in the box at the time it left our fulfillment center. Hence we are unable to issue the refund in this case.
  
  We have discarded the item that you sent.
  
  We cannot issue a refund as we received a wrong item instead of the original item.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap. 
  

  Customer Answer

  Date: 06/12/2023

  I do not accept this response from the business. I returned a MacBook Air and want it back if they are not going to issue a refund. Hopefully I will not have to take this matter to small claims court. Again please issue a refund or return the item. Im not paying for something i never received. 
  Complaint: 20159743
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************