Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,539 total complaints in the last 3 years.
21,484 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *********************************, an Amazon seller, and my company Trusted Goods LLC owns the Amazon store Quality Bargain Buys registered with the email address ************************ (Merchant ID: ***************. We are appealing the suspension of our Amazon seller account, which occurred on July 28, 2022. Since becoming a seller on Amazon on May 12, 2022, we have prioritized compliance with Amazon's policies and the seller code of conduct. At the time of suspension, our account held approximately $11,705.64 USD in sales proceeds, highlighting the significance of this issue to our business. We highly value our partnership with Amazon and are fully committed to resolving this matter in a cooperative manner. On December 18, 2021, we engaged the services of two virtual assistants, Mr. ***************** and *********************, to manage our seller account and handle its day-to-day operations. These individuals were given user permissions using the email addresses ******************* and **************************** respectively. Our agreement explicitly stated that they were expected to comply with Amazon's policies and utilize the Fulfillment by Amazon (FBA) model. Unfortunately, we were unaware that Mr. ***************** and ********************* violated our agreement by fulfilling orders through their own Amazon Store, using products acquired from online retailers like Walmart.com and shipping them directly to customers. Since the suspension of its selling privileges, we have provided all the information and documentation required to reinstate our seller account. Unfortunately, Seller Performance has consistently denied these appeals. Therefore, we now escalate this matter to your department for review and reconsideration.??? As a result of the foregoing, we respectfully request the reinstatement of our selling privileges and release of our funds.
Business Response
Date: 06/12/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6/12/2023. Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 06/19/2023

Complaint: 20162434

I am rejecting this response because:
We are writing to express our strong disagreement with Amazons decision to not reinstate our Amazon
store, Quality Bargain Buys registered with the email address ************************ (Merchant ID:
*************** and to request a reconsideration of this decision.
As previously stated, we take full responsibility for the actions of Mr. ***************** and *********************, who
were hired to manage our Amazon business and violated Amazon's Policies without our knowledge or
consent. We terminated our business relationship with them immediately upon learning of their violations
and have since provided Amazon with all the necessary information and documentation required for
reinstatement.
We have taken serious measures to ensure that such violations do not occur again in the future and have
committed ourselves to complying with Amazon's policies. We believe that we have addressed the issue
and deserve another chance to prove our commitment to being a responsible seller on Amazon.
We appreciate your time and attention to this matter, and we hope that Amazon will give our appeal serious
consideration. We look forward to the opportunity to continue working with Amazon and demonstrating
our commitment to being a responsible and trustworthy seller on Amazons platform.
Sincerely,
*********************************
Business Response
Date: 06/22/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6/22/2023.

Thanks,
Amazon.com Seller Performance

Customer Answer
Date: 06/27/2023

Complaint: 20162434

Dear BBB,

Thank you for your message. We appreciate your attention to our case. However, we would like to inform
you that we have already submitted the necessary information multiple times to Amazon as requested.
Unfortunately, we have experienced consistent delays in the reinstatement of our account.
Considering this situation, we kindly request your assistance in urging Amazon to review our case once
again. We hope that with your involvement, the process can be expedited and our account can be reinstated
promptly.
We appreciate your time and attention to this matter, and we hope that Amazon will give our appeal serious
consideration. We look forward to the opportunity to continue working with Amazon and demonstrating
our commitment to being a responsible and trustworthy seller on Amazons platform.

Sincerely,

*********************************
Business Response
Date: 06/29/2023
Hello,

We received your submission but do not have enough information to reactivate your account.

Why did I receive this message?

You have not sent ** sufficient information that we previously requested from you to address our concerns with your account. For confidentiality reasons, we do not provide details about our investigation methods.

What happens now?

We will continue to keep your Amazon seller account deactivated to prevent harm to our customers, other selling partners, and our store. We will not consider your submission if your request does not provide evidence that you will no longer pose a risk.

You can learn more about your account health in the Performance section of Seller Central (****************************************************************************).

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to ***************************************.

Thank you,
Amazon.com
Customer Answer
Date: 07/06/2023

Complaint: 20162434

I am rejecting this response because:
Dear BBB,
We appreciate your involvement in facilitating communication between our business and Amazon. We would
like to address the statement that Amazon does not have enough information to reactivate our account.
First and foremost, we want to clarify that we have diligently provided Amazon with all the necessary
information required for the reinstatement of our account. We have fully cooperated with Amazon's
investigation and have been in regular communication with their Seller Performance team, providing
comprehensive documentation and explanations regarding our situation.

As part of our effort to demonstrate our commitment to compliance, we have provided Amazon with a
detailed plan of action outlining the steps we have taken to rectify the issue. This plan includes a thorough
explanation of the dropshipping activity conducted through our virtual assistant, Mr. ***************** and **********
Dogar], and the measures we have implemented to prevent any future policy violations.

Furthermore, we have taken immediate action to terminate our business relationship with Mr. ***************** and
********************* and have revoked their access to our Amazon seller account. We acknowledge that engaging
in dropshipping is a violation of Amazon's Selling Policies and Seller Code of Conduct, and we take full
responsibility for this breach. We assure you that dropshipping will never be utilized again in our business
operations on the Amazon platform.

In addition to the plan of action, we have provided Amazon with supporting documentation, including order
histories, customer communication records, and invoices from our new supplier to verify our intention to
operate our business within Amazon's guidelines moving forward. These documents serve as evidence of
our commitment to rectify the situation, maintain a trustworthy business environment, and protect the
interests of our customers.

Despite our proactive efforts and ongoing collaboration with Amazon, we regret to inform you that we have
not yet received a satisfactory resolution or a clear explanation from them regarding the specific information
they require for the reinstatement of our account. We understand the importance of transparency and
providing Amazon with any additional information they may need to complete their evaluation. Therefore,
we kindly request your assistance in facilitating communication with Amazon to identify any ga
ps in the
information provided and to ensure that all necessary details are adequately addressed.
We sincerely value the opportunity to rectify this situation and regain our standing as a trusted seller on the
Amazon platform. We remain committed to compliance with Amazon's policies and guidelines, and we
assure you that we will continue to work closely with Amazon's Seller Performance team to provide any
additional information or clarification they require.

Thank you for your continued support and guidance in resolving this matter. We trust that, with your
involvement, Amazon will give due consideration to our appeal and provide a fair and timely resolution to
reinstate our account

Sincerely,

*********************************
Initial Complaint
Date:06/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 2 items paid in full, one item was not in stock. So weeks later I was asked to confirm if I still wanted it I confirmed and they rebilled for it double charged. Their records show I was charged seperate but my bank records show that is not true.Included is a screenshot of a full charge of $33.43
Business Response
Date: 06/12/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the double charge of $8.66 for the order Order ID: *******************.

I apologize for the inconvenience that you have experienced in this case.

I've checked and see that we have charged you only once for the order. The authorization for $8.66 was cancelled on Monday, May 15, 2023. When you place an order, we contact your bank for a purchase authorization to verify your bank account but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:06/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for expedited shipping for a specific date due to an emergency. I didnt not get my items on time and they are say it did come on time in there system I have screenshots of the time and shipping date. It changed without my knowledge and I called them immediately
Business Response
Date: 06/12/2023
Hello ******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the order delivery issues.

I apologize for the inconvenience that you've experienced in this case.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

I've issued a $10.00 promotional certificate to your Amazon.com account for any inconvenience, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Pratap
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The seller account named OSWAY, owned by our company, Osway LLC, was mistakenly deactivated by Amazon due to the system linking it to another seller account which was deactivated. Our company did not receive any notification from Amazon regarding the deactivation of our account, nor did we receive any information about the storefront of the associated seller account. However, we contacted Amazon Support via phone, and a representative provided us with the following storefront information for the associated account: ***********************. Our company conducted a thorough investigation and discovered that the Virtual Assistant (***********************), who provided us with the services, also served other owners of seller accounts. Unfortunately, due to privacy policy considerations, the Virtual Assistant (***********************) refused to provide the contact information of other owners of seller accounts. Therefore, our company cannot and is not obligated to assist them because we have never had any business with other owners of seller accounts. We found that the Virtual Assistant (***********************) logged into our account, OSWAY, and other seller accounts from the same IP address and email of user permission. Also, Virtual Assistant (***********************) claimed that she used our company's identification documentation for own benefit. Her statements confirmed by the attached Affidavit. As a result, Amazon's system mistakenly concluded that our company owned other seller accounts. However, this is an erroneous statement. To support our claims, we have attached the following supporting documentation: 1. Virtual Assistant Services Agreement; 2. Notice of Termination; 3. Affidavit. Please also review the Plan of Action to get more information regarding the erroneous deactivation of our account. So, our company requests the reactivation of the seller account named OSWAY, as its deactivation was in error.
Business Response
Date: 06/14/2023
Hello,
We have reviewed the sellers account and we are unable to reinstate their selling privileges.
We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Initial Complaint
Date:06/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Several issues with Amazon and their practices. Contracted drivers would throw or drop packages instead of placing them in front of my door. Contacted Amazon several times attempting resolve this issue but no resolution seems to take place. Secondly, their compensation practices are awful. The only thing that a supervisor could provide as compensation is a ***** credit *** on the account. I requested a refund of my Prime membership and they could not process the refund to the card used due to the fact thta the card was canceled due to fraudulent activity. On April 12th, an email was sent by me and I received a response stating that Amazon could either provide the full amount as a credit or can mail out a physical check. I requested that a check be mailed out to myself and confirmed my mailing address. Amazon stated that since the check will be processed in Washington, that it can take 2-4 weeks to process and mail the check. When I did not receive the check within the time period that they quoted, I contacted customer service on May 26th again to inquire about the check. I was advised that an investigation would need to be completed and that another representative would be in contact within 3 business days. I did not receive any contact from Amazon. I have bee. Waiting two months for this to be resolved and have yet to receive a satisfactory resolution. I demand compensation for the poor customer service along with the stress and time that I have had to take to try and resolve these issues.
Business Response
Date: 06/12/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you refund of $147.34 for the Prime Membership got declined and order delivery issues.

I apologize for the inconvenience that you have experienced in this case.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

I have checked the order and confirmed that the Prime membership was refunded but the refund was declined by the your card issuer. They would not accept the refund.

I understand you would like a check to be issued for $147.34. However, check request *** take 2-4 weeks or more to get processed and we do not have an exact date when the check would be sent to you.

As an alternative we can issue a gift card for the refund amount. Please let us know if you would like us to process a gift card of $147.34 to your Amazon account.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Customer Answer
Date: 06/13/2023

Complaint: 20161616

I am rejecting this response because: This is not an acceptable solution. I have been waiting since APRIL 12TH to receive my refund check from Amazon. I spoke with a representative prior to requesting the FIRST check due to the issue of my bank declining the payment. As I explained very clearly, the card that was used to pay for my Prime membership had fraudulent activity and therefore needed to be canceled. I was under the impression that the check has been sent out. When I contacted Amazon customer service TWO MONTHS after the email, I was informed that there was a delay in the refund check WITH ABSOLUTELY NO REASONING BEHIND IT. You must be absolutely out of your mind if you believe that me waiting ANOTHER four weeks for my refund check is an acceptable answer and solution that I would be pleased with. I am NOT pleased and I am now even further upset at this insult of an answer,

Sincerely,

*****************
Customer Answer
Date: 06/14/2023
I have already contacted Amazon the 8th of June requesting a check to be mailed out again. I am upset that it will take an ADDITIONAL 2-4 weeks for them to process and mail out the check when they should have already done so with my initial contact back in APRIL of this year. I am even MORE upset that they believe that this is an acceptable resolution with my issue. I demand compensation for the time and stress that I have gone through to resolve this matter.
Business Response
Date: 07/10/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

This is regarding the check request for the amount of USD 147.34.

We have received an update from the Payments team that your check has been sent for processing.

You'll receive the check at your preferred check mailing address in 2-4 weeks.

Thank you for being a valued member of our Amazon family. We look forward to serving you again soon.

Regards,
Pratap
Customer Answer
Date: 07/17/2023

Complaint: 20161616

I am rejecting this response because: This is HORRIBLE service being provided by Amazon. I've been waiting since MAY for my refund. I have only received insincere apologies for this "inconvenience" that has been caused by Amazon. I've even been gaslit by an Amazon supervisor who stayed had I just chosen to receive a credit on my Amazon account in the first place, then I would have had not to have gone through all of these issues. And this representative has been everything but helpful to my situation. All he does is provide me with "updates" which are of no help instead of attempting to expedite the process or even provide appropriate compensation. NOTHING has been provided to me for these issues that Amazon caused except excuses and empty promises of which are not followed through. I am VERY dissatisfied still and DEMAND appropriate compensation.

Very dissatisfied and irate,

*****************
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 28 April I ordered and received a Dog kennel order # ***-5241551-7213001, I never opened it and requested a return as I messed up and ordered it too big, on 25 May my wife who has a separate Amazon account revived a delivery order #***-6577871-1650618 it was handed to me by the Amazon driver, At that time I had forgotten I had not yet returned the afore mentioned item to the *** store so I asked the driver that had just delivered my wifes hair color order if he could take my unopened return order #***-5241551-7213001 he said sure no problum I asked him are you sure cause I already started a return are you sure Ill get credit for it he said yes Ill just put it in the return bin and scan it into the system, I said great thank you and handed off the item to him and he left, a few days ago I realized I had heard nothing back about my return or refund so I called Amazon and low and behold they said they have no record of a return and further drivers arent allowed to take returns , well thats funny I said because when I started the return it asked if I wanted pick up at my home for a fee I declined, further your driver took the item, they say theres nothing they can do so Im out 100 dollars and the item, I ask wait I gave it to the driver who delivered my wifes order number which I have provided in this complaint as well as to the rep, she still declined, I will never ever use Amazon again, seems pretty straight forward to me find the driver who delivered my wifes order and ask him, I would like my money back this is fraud plain and simple I requested a legal return and gave the item to a legal agent of their company, I feel taken thank you Respectfully ***************************
Business Response
Date: 06/12/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the item Amazon Basics 2-Door Collapsible Soft-Sided Folding Travel Crate Dog ******* ******** 42 x 31 x 31 Inches.

I apologize for the inconvenience that you have experienced in this case.

I've checked and see that there is no return tracking update yet. I see that the return label was created for *** and not for Amazon. Amazon delivery driver arent allowed to take the return items.

We'll not be able to take any action on it from our end or issue the refund as we haven't received the item.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/12/2023

Complaint: 20161498

I am rejecting this response because: They keep saying the drivers do not accept return packages, they are just reading from a cue card , all that is required on their part is trace the package delivered to our house and handed to me on the 25th of May that is the young man I gave my return to. Instead of driving into town I asked that young man who was driving a large van marked Amazon he was wearing Amazon logo shirt, he delivered a Amazon package and took my return, I dont care what the complaint department says about drivers not takeing returns this one was asked too and took it period , I do not need to commit fraud for 90 dollars , this is just plain laziness on Amazons part , again track my wifes shipment there must be a record of who that driver was and ask him ! I promise you this I will never again use Amazon nor will my wife and she uses them at least weekly , me not as much but a was a loyal Amazon customer, but if this is the service they give forget it I will tell any who will listen not to use this sorry company

Sincerely,

***************************
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of New Balance men shoes from a third-party seller on March 29, 2023. I returned the shoes in April 2023. The item was received for return by a third-party seller on April 29, 2023 (I have a copy of the *** slip documenting item was received back for return). I requested a check refund for $345.67 from Amazon since original form of payment could not be credited because my credit card was hacked and had to be closed. A A-Z complaint was issued by Amazon and was granted on May 6, 2023. I have given Amazon all the necessary information to process this refund request and as of today June 8, 2023 I still have not received the refund check. Amazon customer service has given me the run-around for over one month. I have called and spoke to Amazon customer service reps and leadership team members many times and unfortunately nothing has been done to expedite and resolve this issue. I have complete documentation on my phone that I have responded to requests from Amazon for my name and address to mail the check. The Amazon order number is ORDER # ***-2854286-4321804. I am at a loss what to do anymore so I decided to file a complaint with BBB. If you need any additional information, please let me know. I will be happy to cooperate with you to resolve this matter.
Business Response
Date: 06/12/2023
Hello,

We have refunded the buyer the total amount of USD 345.67.

Thank you,

Amazon
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint is terrible customer service and refusal to replace the order with the right size at no cost to me even through the error was theirs. I had immense difficulty reaching a real person. Finally I spoke with a man difficult to understand. He managed to refund the amount of the purchase and told me to then rebuy the item. I said ok. What I didn't know was that the re-buy would cost about $13 more than the refund. I did not re-purchase. I felt violated and it seemed like an Amazon scam. And my disabled husband now has a limited supply of an item he needs. He is a small man and cannot wear a size large.*Item Amazon Basics Incontinence Underwear for men, size small/medium 60 count.*Subscription order number 112-5026904 05/28/2023; same monthly subscription for over a year *Delivered 06/05/2023 *Box opened on 06/07/2023. Small tag on outside of box said small/medium, 3 packages of 20. This would have been the correct order but the contents of the box were 3 packages of 18 each size LARGE.*06/07/2023 I Started a chat to explain. Chat auto responded that this item could not be returned. End of discussion.
Business Response
Date: 06/12/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund and size issue for the item Amazon Basics Incontinence Underwear for Men.

I apologize for the inconvenience that you have experienced in this case.

We are unable to create a replacement as the order has been fully refunded. Please reorder the item.

I've made an exception and issued the price difference of $ 13 to your gift card balance. The refund amount will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:

*************************************************

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 06/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

************************************************
Initial Complaint
Date:06/08/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im filing this because theres a language issue with your reps. ********* I bought 3 T shirts. I wanted to use try before you buy, however only certain colors were available. Also, the system said 4x, which was too big. I reordered the shirts in 3x. Yesterday I sent all three shirts with the label below back. I have no access to a *** store that will scan and wrap. Please ensure that credit/exchange options are done. Order #***-8228974-7145800 Order total $0.00 (1 item)Complete date Jun 3, 2023 Order #***-9611853-9630639 Order total $36.46 (2 items)
Business Response
Date: 06/21/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-9611853-9630639 on which for one item you have exchanged it and returned.

For the other item I've processed the refund of $15.70 to your original payment method and the $20.76 was used on your next order #***-3964289-7854651.

The refund will be appeared on your bank statement within 3-5 business days.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:06/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has illegally suspended my ASIN B0B7K4DYWP and removed the listing photo. I don't understand why Amazon accepted this complaint (Complaint ID: ************. Nobody checked the legality of the complaint against me, and my content was removed preemptively. The image in the listing, which Amazon removed, belongs to me. I created it myself and invested creative ideas into this image. The source materials of this image also belong to me. The complainant provided the following link to the allegedly infringing content: ********************************************. According to the "** Copyright Law," Chapter 11, Section 102, *************************** of copyright in original works of authorship does not extend to any idea, procedure, process, system, method of operation, concept, principle, or discovery, regardless of the form in which it is described, explained, illustrated, or embodied in such work. The only thing that could theoretically connect my work and the complainant's work is the shared idea. However, ideas cannot be protected by copyright. Therefore, the complaint was unjustly accepted.My work and the complainant's work are entirely different. They have different artistic concepts, distinct shapes, colors, and design elements in the image. The objects, particularly flowers, present in the image have distinct shapes, colors, and designs. Additionally, the background concept of the images also indicates that they are entirely different and have different aesthetic and artistic concepts. You can make certain of my words by checking and comparing the photo of the complainant and mine through the internal Amazon system.The works have different artistic expressions, meanings, aesthetics, and understanding. Based on this, I request that my removed content of ASIN B0B7K4DYWP be reactivated and the corresponding violation on my account also be removed.
Business Response
Date: 06/19/2023
Hello,

We have reviewed this infringement account and confirmed the initial findings. We have responded to the seller via email on 6/19/2023.

Thanks,
Amazon.com

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