Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,536 total complaints in the last 3 years.
21,498 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Good evening. As of today Amazon refunded the outstanding amount of $78.04 for ORDER # ***-0935162-1855461. I appealed the denied outstanding amount of $39.52 for Order # ***-1842421-8193054 waiting for results. Sincerely, ***********************

Customer Answer
Date: 06/08/2023
The date of Transaction is May 12, 2023 Total for both orders of bras $157.09 Order ending **** total cost ***** received $19.77 in refund, outstanding $78.04 ***** was paid using my Amazon gift card and $51.19 was charged to my debit Order ending **** total cost $59.28, paid with Amazon gift card received $19.76 in refund outstanding $39.52 The sellers product page at Amazon states:Return this item for free You can return this item for any reason: no shipping charges. The item must be returned in new and unused condition.How to return this item:Go to Your Orders to start the return Print the return shipping label Ship it!Even though the seller states that returns are free and full refund will be granted.Seller will not provide free shipping label, instead seller was offering me a portion of my money and informing me to keep the bra because shipping is expensive, I contacted Amazon numerous time, eventually Amazon intervened asked seller to provide free shipping but sellers did not. Sellers informed me that shipping requires postage and informed me that shipping will be very expensive be bras must be returned to *****. Amazon filed a claim on my behalf , then the sellers provided shipping labels that requires postage payment by me. I informed amazon of the required postage for the shipping, amazon filed an A to Z and informed me that they ensure that I will receive the outstanding refund due to me after an investigation. Today I was informed that my A to Z was denied with no explanation. amazon (Order# ***-0935162-185****) Five bras for Order Number (Order# ***-0935162-185****) Total price I paid was $*****; ***** was paid using my Amazon gift card and $51.19 was charged to my debit card. Received $19.77. Refund due $78.04 ORDER # ***-1842421-819**** For the 3 bras Total price I paid $59.28, from my Amazon gift card. Refund due is $39.52
Customer Answer
Date: 06/12/2023
Good morning.

Amazon denied my appeal for my outstanding refund of $39.52 for for Order # ***-1842421-8193054 (please see attached).

Thanks for you support.

Sincerely,

***********************
Customer Answer
Date: 06/15/2023
Good morning.

Credit is reflected in my account.

Thank you for your time and all your support.

***********************
Initial Complaint
Date:06/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to complain about the sudden and unjustified suspension of my Amazon account ************************* Despite providing the required verification documents promptly, I received an abrupt response stating that my account would be permanently closed without a thorough review.I urgently request your intervention to resolve this matter. As a relatively new user, I believe in fair treatment and a proper review of my case, regardless of my account's duration.Additionally, I am concerned about potential racial discrimination against individuals of Asian descent. It appears that my account's closure may have been influenced by biased decision-making. I urge a thorough investigation to ensure fairness and non-discrimination.I implore Amazon to conduct a comprehensive review of my account, considering the evidence provided. It is vital for Amazon to acknowledge and rectify any biases in their decision-making process.The account suspension has inconvenienced me greatly and restricted my access to Amazon's services. I trust that the Better Business Bureau will prompt Amazon to address these concerns, provide fair and non-discriminatory customer support, and reinstate my account swiftly.Kindly convey my deep dissatisfaction with Amazon's conduct and emphasize the need for transparent and unbiased customer support. I believe it is crucial for Amazon to promptly address this matter, ensuring their policies promote equality and fairness.I kindly request the Better Business Bureau's assistance in facilitating a swift and satisfactory resolution. I trust in your commitment to consumer rights and fair business practices.Thank you for your attention. I eagerly await your prompt response.Yours sincerely,QING **********************
Business Response
Date: 06/20/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 6/7/2023.

Sincerely,
Amazon.com
Initial Complaint
Date:06/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Full set of HEXCLAD STAINLESS STEEL COOKWARE from Amazon Online on aprox May 25th 2023 with some other items but this set of cookware was all in one piece at time of order costing $****** I Ordered it from my cell phone while on vacation depending on the fact everything including the cookware would be at my home when I returned on June,7th 2023 At the time of arrival at my home on June7th at aprox 10am MST Nothing was in or around my home as far as packages that on the amazon website said was DELIVERED which should have consisted of at least 5 separate orders I had made. As I was looking around outside my gate thinking maybe the packages were hidden in bushes or something my neighbor flagged me down and said he had received several different packages at his address and was wondering if they were mine. and on inspection they were all mine so I took them home and started to unwrap them but on seeing that the large box with the cookware was already opened and considering they are for cooking I didn't trust that they were no longer sanitary to use and the fact that they were misdelivered and STILL MARKED AS DELIVERED TO MY RESIDENCE NOT MY NEIGHBORS WHERE THEY WERE ACTUALLY DELIVERED TO. I then contacted Amazon letting them know the situation and that I wanted to return the cookware but all other packages were ok. (NOTE) at this time still being under the impression my cookware was all ONE SET THE WAY I *****ED IT NOT SEPERATE THE WAY AMAZON DID IT WITHOUT MY KNOWLEDGE OR CONSENT. So on receiving my return Bar code from Amazon I noticed I was only going to receive a refund in the amount of $310.32 I called Amazon to inquire why I wasn't going to receive my full ****** and they informed me that the order was split as per some regulation THAT WAS NOT TOLD TO ME AND THAT THE ***** CAME IN 2 ***ES NOT ONE as I Thought so then I told them that IF there was another box to the order I did not have it and did not receive it from my neighbor where the whole order was delivered and Amazon went on to tell me I would have to file a police report to receive the rest of my refund and that they would send me a email with a link to in put the police report but on opening and reading this email NO SUCH LINK WAS IN THIS EMAIL FOR ANY POLICE REPORT AND IT WENT ON TO SAY WITH LONG DRAWN OUT LEGAL SPEACH THAT EVEN WITH A POLICE REPORT THEY WILL NOT BE ISSUEING A REFUND EVEN THOUGH IT WAS DELIVERED TO MY NEIGHBORS AND OPENED TAKEING A RANDOM DRIVERS WORD THAT IT WAS DELIVERED TO THE RIGHT ADDRESS (WHICH IT WASNT) And I did file a police report TODAY WITH PINAL COUNTY SHERIFFS DEPUTY (*******) BADGE#**** REPORT#********* I did everything required to receive my FULL REFUND OF $****** AND THAT IF THIS ***** WAS IN ONE PEICE THE WAY I *****ED IT THE INCOMPETANCE OF THE DELIVERY SERVICE WOULD HAVE BEEN IRRELAVANT AND IT WOULD BE IN THE *** THAT I RECEIVED AND AM RETURNING TO THEM AND NONE OF WHAT TRANSPIRED AS FAR AS BEING SEPERATED WITHOUT MY KNOWLEDGE AND THE MISDELIVERY TO MY NEIGHBOR WAS ANY OF MY FAULT AND I WANT MY FULL REFUND AND TO BE COMPENSATED FOR ALL THE **** IT TOOK TO FILE POLICE REPORTS THEY ASKED FOR AND SAID WERE NESSECCARY.
Business Response
Date: 06/09/2023
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question upon checking I see that a return has been created for the item "HexClad 6 Piece Hybrid Stainless Steel Cookware Pan Set".

Refund will be issued when the item is received and processed in our return center. Once the carrier receives your return package, it can take awhile to arrive at our **************.

In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation.

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************

If you don't hear from our ************** by July 7, 2023 please write back so we can find out what happened.

Also I see that a refund amount of $115.89 has already been issued for the item "HexClad 12 Inch Griddle Pan with Stay Cool Handle" on Thursday, June 8, 2023

It will be processed within next 3-5 business days.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thank you for your understanding.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has the worst customer service on the face of the earth. I ordered three items. Ended up returning and according to my return summary I would receive my money back in my Amazon balance when they received the item. Its been several days now since they have taken possession of all three items (talking to whoever in chat admitted they had all three items.) After contacting support for three days in a row they have apparently just cancelled my returns and kept my money. During todays attempt I had 9 different reps over the course of two hours just press the same script buttons and jerk me around until my phone was dead. Looking at any of the things I returned it just shows it was delivered originally and no return has been attempted. I have been a prime member for almost 12 years and consistently Amazon reaches new lows. I just wanted my money back and not a single person seems to care. Guess bezos needs head shaving money.
Business Response
Date: 06/09/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message..

I see the concern you have about the return refund time and have reviewed your account. I believe you are referring to the Order ending ****, the information we shared earlier was correct.

It can take upto 30 days for a return to be processed and a refund issued once the package is received by the carrier. I see the tracking shows a package has been received but has not been processed yet.

In most cases it is much quicker, and I request you to allow some time for the refund to show up. If you do not receive your refund by June 30, please reach ** and we will manually escalate the issue.

I hope this works.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/12/2023

Complaint: 20159237

I am rejecting this response because:
I was told repeatedly June 12th would be the latest date I would receive my refunds. Its the 12th and I still am missing almost 350$ in refunds.

Sincerely,

***************************
Initial Complaint
Date:06/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After attempting to make an order my account was locked out.I followed the steps to regained control, found the order was cancelled, and re-ordered. The account was then locked out again.Called customer service 3 times and nobody is able to help. I am stuck with pending charges on my credit card and unable to know the status of my orders or my account. Speaking with the customer service manager was also no help.I need help breaking the cycle of endless account lockouts.
Business Response
Date: 06/09/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the account being locked and have looked into the issue. I see the account has been reinstated, the email was sent Thursday, June 8, 2023.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

We appreciate your feedback and have forwarded it to the correct team internally. I do not have any other information at this time.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to make a purchase with Amazon, but they will not let me buy without signing on to Amazon Prime. This amounts to extortion. I cancelled my Prime membership and do not wish to renew it. Prime membership is not a requirement for making purchases on Amazon.
Business Response
Date: 06/09/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared of the ordering experience and have tried looking up your account for this issue. I was not able to find the account.

The expectation you have is correct, you should be able to place the order without having to sign up for Prime. When you sign up for Prime, you are presented an option to sign up but it is not mandatory.

We request you to share specific information including screenshots so we can research the matter. At this point, I have also passed on your feedback to our internal teams.

They will investigate the matter, but may or may not reach out to you. We appreciate your patience in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Amazon on multiple occasions to get my money back but no resolution even though they tell me its being processed. On May 8, amazon charged me $32.60 for Peach Ketones that I had set up on auto ship. On May 10, I canceled the auto ship. I never received the product nor did I receive the product. I have asked for my money back with no success. The original form of payment was Venmo. Also on June 7, I was charged $15.07 by Amazon. I did not authorize this transaction nor do I even know what it is. At this point I feel as though Amazon is wrong and I should be refunded immediately.
Business Response
Date: 06/09/2023
Hello ****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding the charge you've mentioned.

Upon checking your account I didn't find any recent transaction there. However, we would like to investigate further in this matter.

We request you to provide us the charge IDs of those charges you've mentioned.

A payment descriptor is text that appears on your bank, or credit card, statement, and shows details for which company processed a payment.

Descriptors could include information such as the company name, date of the charge, and the State where the purchase was made.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:

***********************************

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:06/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In February I purchased a lamp from Amazon. The day it arrived I returned it to **** I mistakenly put the wrong shipping label on it. I called amazon as soon as I realized. The woman I spoke to assured me she would get it fixed and I would be receiving my refund in 30 days. Well March comes around and still nothing. Once again I call and have to explain my story. Im told that they will open an a-z claim and not to worry I will receive my refund. Weeks go by and still nothing. I call and once again explain my story. They tell me the exact same thing and do the same thing everytime I call! When I started to get visibly frustrated Im told it will be ***** hours and Ill receive my refund. I continue to call every chance I have and continued to be LIED TO Still nothing! In may I spoke to someone who ASSURED me this would be the last time I have to call and that shes opening a TICKET which is different from a claim and that I will receive my refund in 1 week! Still nothing!!!! Today in JUNE I call and ** finally told they wont be giving me my refund and that the lamp was thrown out etc in MARCH. When I called in March the lamp was no where to be found and I would have to wait until it was found. I am owed over $200 by amazon. A billion dollar f****** company. If I dont receive my refund I will be calling a lawyer. The response I got today from the customer service team was awful. I have been lied to for MONTHS by the employees at this company and now theyre making it out to be my fault when I told them the situation IMMEDIATELY and they told me they had fixed it and not to worry. I cant tell you how many f****** times I was told not to worry and how many times I called this company just for them to waste my time
Business Response
Date: 06/10/2023
Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that the Buyer returned the item for a refund. Upon investigating the issue, we noticed that the Buyer didn't use the prepaid return label provided to them by the Seller. Instead, the item was returned by Buyer on their own to a different address , other than the one provided by the Seller.
Per return/refund policy, Buyers are eligible for a refund only when the concerned item is returned to the exact address provided by the Seller. The seller stated that the package did not arrive, and the tracking information that ***** provided does not show that anyone at the seller's address signed for the package. Hence, per policy, Buyer is ineligible for a refund.
However, as a one time goodwill gesture, we have issued a full refund to the Buyer in the original payment method on 6/10/2023.
Refund Amount: USD 212.57
Refund Date: 6/10/2023
In summary, Buyer has been refunded in full for the concerned order as an exception to our policy. Going forward, ***** must adhere to the return guidelines in order to be eligible for a refund.
Initial Complaint
Date:06/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon froze my account. My account is **********@qq.com.I also confiscated more than ****************** my account.Mainly, they haven't unsealed me yet.I ask you to negotiate and unseal my account, because I still need this account.
Business Response
Date: 06/20/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Initial Complaint
Date:06/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charged me $16.12 for prime. I never ordered it and it was taken out of My credit card. When I called them I was they would have 2 call me in an hour with the verification code to put $16.12 back into my. Checking account and then I could apply it to my credit card. They had me going to an app on my ******* phone. Which I called ******* on and they were suspicious. It was called a rust app in applications so they could scan my debit card so being a smart woman. But stupi'd let him do it. And right after that I knew something was wrong huh I? Called my bank I canceled my debit card. They were supposed to call me back Amazon within an hour to tell me that they had an authorization and they were going to put the $16 12. Cents into my account it never happened. My bank has been notified they're watching the close the count but something. Really. Bad is going on and these people were from overseas and they said they were Amazon and it was on their telephone call and he never ever called me back. It's now 710 mountain time so that goes to show that I did the right thing. I canceled my card it was my mistake for doing giving them that information but you know it was legit I thought at 1st. But then I said nope and no one is called me so somebody scamming somebody out there.
Business Response
Date: 06/09/2023
Hello Dellen,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding prime membership charge. I apologize for any inconvenience caused in this matter.

Upon checking your account I see that a refund of $16.12 has been issued for the prime membership on 7 June 2023 and the membership has been cancelled.

Refunds were issued to the original payment method and they typically gets processed within 3-5 business days.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Customer Answer

Customer Answer

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.