Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,536 total complaints in the last 3 years.
21,507 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/*****,I am writing to report a system error encountered while creating an employee account on ******************** using the email address ********************** Unfortunately, this account was erroneously locked due to what appears to be an automated response triggered by the simultaneous creation of multiple employee accounts from our office's IP address.It is crucial to emphasize that we have not engaged in any wrongdoing. Each of our employees requires their own Amazon account to effectively order business supplies necessary for packaging and shipping our products. Our reliance on Amazon's services is fundamental to the seamless operation of our business.Despite receiving an error message indicating that the account had been locked for alleged misuse of Amazon's services and the expectation of receiving an email with further information, no such email was received even after conducting a thorough search across all relevant folders.I kindly request your assistance in addressing this matter. As a respected advocate for consumer affairs, I believe the Better Business Bureau can play a crucial role in facilitating communication with the appropriate department at Amazon to expedite the reinstatement of the locked account ************************ Restoring access to this account is vital for our employees to continue ordering the essential supplies necessary for our business operations.Please let me know if any additional information or documentation is required to support our case. I am fully committed to promptly providing any necessary details.Thank you for your attention to this urgent matter. I eagerly await your prompt response and a favorable resolution.Sincerely,****************, eWarehouseShop.com *********************
Business Response
Date: 06/28/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed your complaint in detail and regret the inconvenience caused. In response to your appeal, we have reviewed the decision and have reinstated the account with your earlier privileges.

Regarding the process, we have passed on your feedback to the correct team internally. They will review the issues involved in detail and take action as appropriate.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the most disgusting outrageous order I have ever experienced. 111-8834235-8259402 The seller refuses to ship, provided a fake tracking number, and admits to stealing my money on messages, and then gave a $51 refund to trick the system into thinking this is a return.Amazon reps on May 30 told me I have to wait until June 6 And now it is June 7 the amazon reps tell me to wait until June 20 and their responses are robots like they are not even reading what I say and just to wait as sometimes shipments are delayed. NO!!! I DEMAND A REFUND. THIS ORDER WAS CANCELLED MANY TIMES!! THIS SELLER HAS NOT SHIPPED!!! IT IS A FAKE TRACKING NUMBER AND PACKAGE NEVER GIVEN TO *** This is absolute none
Business Response
Date: 06/09/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. Upon checking I see that a total refund of $397.35 has been issued for the order on Wednesday, June 7, 2023.

Refunds typically gets processed within 3-5 business days from the issue date. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an Amazon purchase in January 2023, I received an email from Amazon stating they didnt receive it and they were going to charge my credit card. I called Amazon and spoke to customer service, who told me the label had not been activated and that they took care of it so I wouldnt be charged. Next month, I get another email stating that I needed to return the item. I again called Amazon and was told everything was taken care of. **** *** received an email stating they charged my credit card because they never received the item. So, I called Amazon again, and spoke with a supervisor, ***, who basically told me that if I did not have a receipt from **** they would not refund my payment back to me. I returned the item in January and now its June. I cannot locate the receipt from **** and I dont have the item. And, they did not charge my original payment and charged a different credit card. As far as Im concerned, Amazon has stolen $50 from me, and I want a refund.
Business Response
Date: 06/09/2023
**************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the retrocharge on the order ending **** and have reviewed the matter in detail. I see the charge was in order, we will not be able to issue a billing adjustment on the issue.

We need a return to be physically received and confirmed by the processing center before a refund can be issued. In the case of this order, we have not received the expected item.

We have reached you in the past over emails about the return requirement. In this case, unless we are able to locate the item ,we will not be able to issue a refund.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/12/2023

Complaint: 20158551

I am rejecting this response because: I do not have the item, and I do not have the *** receipt. *** lost this item. I turned the boots in to ***, THEY scanned the return code, which notified Amazon that they had received the item. *** would not have been able to let Amazon know they had the item unless they scanned the return code. The scan was done, Amazon acknowledged the item was received by ***, and THEN gave me a refund. I dont think its right to charge me again because *** didnt send the item! I do not accept this response!

Sincerely,

*******************
Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon processed an automated refund to a buyer that returned an item back and also refunded the original shipping fee to the buyer.This is going against Amazon policy and I want the $14.95 original shipping fee refunded back to me immediately.This is for Order 114-6856823-4623452
Business Response
Date: 06/10/2023

Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that there is no A to Z Claim filed .
A to Z Guarantee didn't debit the Seller for the concerned amount. Instead, Seller refunded the amount USD 47.62 to the Buyer on 03/30/2023, proactively. Since, Seller has already refunded the order themselves without an A to Z Guarntee on file, we are unable to reverse the item charges. Please consider this transaction closed.
In summary, since A to Z Guarantee team didn't debit the Seller for the item charges, we are unable to reverse the credit pertaining to the order.
Customer Answer
Date: 06/12/2023

Complaint: 20158543

I am rejecting this response because:
I never stated that this was an A to Z case. What I stated in my dispute is that Amazon automatically refunded the buyer along with the original shipping fee of $14.95 without my consent.
This item should of only been refunded for the item itself which was $29.95.
The $14.95 original shipping fee should of never been refunded to the buyer and is owed back to me.
I am rejecting your response until I receive my $14.95 money back from Amazon.

Sincerely,

*********************************
Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon processed an automated refund to a buyer that returned an item back and also refunded the original shipping fee to the buyer.This is going against Amazon policy and I want the $14.95 original shipping fee refunded back to me immediately.This is for Order 113-06012224-2234607
Business Response
Date: 06/15/2023
Hello from Amazon,

Please ask the Selling partner to provided Encrypted Merchant Token ID.

We will proceed further once we receive the required information.
Customer Answer
Date: 06/18/2023

Complaint: 20158530

I am rejecting this response because:
I still have not gotten my $14.95 refund from Amazon, and my merchant token ID is **************
Where's my refund?

Sincerely,

*********************************
Business Response
Date: 06/22/2023
Hello from Amazon.com,
Kindly allow me to begin by informing that the given Order 113-06012224-2234607 does not pull up any results in our records.
Also, please know the Executive team requires that a case regarding specific issues be addressed by our Selling Partner or Brand Registry Support teams first. Our Support teams are on hand to offer **************** dedicated technical support, and should be the first point of contact for addressing any questions or concerns related to your Amazon Selling account.
While we do understand that some of the processes can take time, we must ask that you initiate contact with the aforementioned channels before engaging the Executive Seller Selling Partner Relations teams.
Therefore, please write to our Selling Partner Support with the Order ID you would like us to investigate further with detailed information pertaining to the same.
You can select the appropriate Support path for your account type when needed:
Selling Partner: ******************************************************
Vendor Partner: **********************************************************************
Brand Partner: ******************************************************
Customer Answer
Date: 06/22/2023

Complaint: 20158530

I am rejecting this response because:
Attached is the order where Amazon stole my $14.95 original shipping fee that was never suppose to have been refunded to the buyer.
I want my 14.95$ as soon as possible.

Sincerely,

*********************************
Business Response
Date: 06/28/2023
Hello from Amazon.com,
Thank you for confirming the correct Order ID ******************* instead of the initially provided Order ID ********************.
At the same time, please know the Executive team requires that a case regarding specific issues be addressed by our Selling Partner or Brand Registry Support teams first. Our Support teams are on hand to offer **************** dedicated technical support, and should be the first point of contact for addressing any questions or concerns related to your Amazon Selling account.
While we do understand that some of the processes can take time, we must ask that you initiate contact with the aforementioned channels before engaging the Executive Seller Selling Partner Relations teams.
Therefore, please write to our Selling Partner Support with the Order ID you would like us to investigate further with detailed information pertaining to the same.
You can select the appropriate Support path for your account type when needed:
Selling Partner: ******************************************************
Vendor Partner: **********************************************************************
Brand Partner: ******************************************************
Customer Answer
Date: 06/30/2023

Complaint: 20158530

I am rejecting this response because:

Where is my refund? Amazon owes me $14.95????

Sincerely,

*********************************
Customer Answer
Date: 06/30/2023

Complaint: 20158530

I am rejecting this response because:

Where is my refund? Amazon owes me $14.95????

Sincerely,

*********************************
Business Response
Date: 07/11/2023
Hello from Amazon.com,
As informed previously, please contact Selling Partner Support for this issue.

Our Support teams are on hand to offer **************** dedicated technical support, and should be the first point of contact for addressing any questions or concerns related to your Amazon Selling account.

While we do understand that some processes can take time, we must ask that they initiate contact with the aforementioned channels before engaging us.
Therefore, please ask the Selling Partner to write to our Selling Partner Support with the Order ID you would like us to investigate further with detailed information pertaining to the same.
They can select the appropriate Support path for your account type when needed:

Selling Partner: ******************************************************
Vendor Partner: **********************************************************************
Brand Partner: ******************************************************
Initial Complaint
Date:06/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a prime order 6/2 in time for 6/3 delivery. All items shipped and were set to deliver on 6/3 I received a message that it would deliver next day 6/4. When package was tracked it showed mainsfield *****. Package never came Amazon asked me not to reorder but to wait until 6/6 they guaranteed the package delivery by 9pm. 6/7 the order was cancelled I was told it would still deliver please keep at no charge and I would receive a full refund for the inconvenience. 6/7 when I called to check said delivery I was told it was cancelled and returned to Amazon when the agent found the notes the previous rep left about the package being delivered and I could keep as courtesy she changed her story and said the package was damaged. I had to reorder the needed items spend additional money and told it happens. This is not proper customer service. I would like a full refund for this order.
Business Response
Date: 06/09/2023
Hello Isshia,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry your experience didn't reflect that. I'll gladly take any necessary actions to ensure that you and other customers don't encounter service below our standards moving forward.

Upon checking, I can confirm that refunds processed on Tuesday, June 6, 2023 to your Amazon gift card balance and the funds have been used for placing orders.

You can view your balance and usage history in Your Account here:

*************************************************
We appreciate you bringing this to our attention. Thank you for your patience and understanding here.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase an Apple iPad mini tablet on April 30th from Amazon. Delivered May 1st. The tablet has a manufacturer error, in which the screen had a shiny dust particle. Tried to call for a replacement and I was told I couldnt get a replacement. I took the second course of action, which was to contact Apple themselves. They helped me schedule an appointment and they evaluated the tablet and it was eligible for replacement. Condition was brand new. I was told I would get a brand new one. I then went to pick it up and I didnt get the brand new tablet, and I was dissatisfied with it because it was used. I reached out to Apple and they told me to reach out to Amazon. I explained the situation to customer service, and I asked if it was okay to send in the replacement tablet I got from Apple and they confirm that it was okay. ( This is documented and they take notes). Due to getting that confirmation I send the tablet back and Amazon received it on May 11th tracking number: 1ZR7Y0122610599303 . Yesterday I received and email saying l I couldnt get a refund due to the serial number of the tablet not matching the original one. At this point Amazon refuses to further assist me. Theyve been directing me in endless circles and tell me to email and I get the same answer and Im not able to talk to anyone about my situation. Theyre saying I need to return the original item, but I cant unfortunately. Because Apple took the original one. And I made sure to call Amazon and confirm that this was okay to do. I wouldnt have taken this course of action if I was told this information beforehand. Ive been met with rude customer service and unwillingness to help me. Amazon has mentioned that theyve disposed of the item. This means I dont get a refund or get item. And I suffer a loss. I have proof of this if needed. Id appreciate the help so much at this stressful time. Thank you so much for your time.
Business Response
Date: 06/15/2023
Hello Alondra,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed your previous correspondence and I empathize with your frustration in this matter. I see that our returns escalation team has looked into the case in detail, we will not be able to issue a refund.

As shared in the previous correspondence, We closely examined your account, any related accounts, and your order history to ensure that any decision regarding your account was made according to our policies.

We cannot issue a refund for this order until we receive the correct item. Please return the correct item to us if you would like a refund. To protect our employees and customers, we have disposed the incorrect item as per our policy.

I share the link to the help pages regarding our returns policy for reference.
************************************************************************************************************************************************************

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a heating pad in Dec 2022 and now it stopped working. It's defective and since it's past 30 days Amazon doesn't want to do anything to help and will not issue a refund. The customer service representatives including a supervisor hung up the phone and were aggressively arguing with me as if I did something wrong by asking to file a complaint for the bad customer service. The supervisor agreed to give me the refund then transferred me to a representative without telling me who was u.able to help. I want the refund and a complaint filed.
Business Response
Date: 06/09/2023
Hello Chavay,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the defective hearing pad and reviewed the matter. I have tried looking up your account but was not able to locate the order in question.

Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund. It the item is out of the return window, we can no longer accept a return.

If this is the case, I would recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty. Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/09/2023

Complaint: 20158152

I am rejecting this response because:

Now I will file a complaint with the attorney ************** of ***. This is a defective product with plenty of complaints listed on your website and technically yiu are responsible for having knowledge of it and still allowing the seller to sell this product. A refund is demanded and if not received I am going to the next step.
Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I deeply regret my recent actions and the negative impact they may have caused. I request your understanding and cooperation in resolving this situation. I made a dumb decision by using an unauthorized store card to assist a friend in need. I assure you that my intentions were compassionate, and I never intended to cause harm or violate any policies.I accept full responsibility for my actions and sincerely apologize for any inconvenience caused. I am willing to provide additional information or evidence to aid your investigation, including the source of the card and relevant details. I am committed to learning from this experience and maintaining a trustworthy environment.I kindly ask for your fair assessment and guidance to rectify this matter. Your understanding is greatly appreciated.
Business Response
Date: 06/20/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Customer Answer
Date: 06/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon continually refuses to refund and remit $1,175.45 payment total back to my ******************* debit card ending in ****. Said refund is the total for the return of two New $549.00 OnePlus 10 Pro 5G 6.7" QHD Display 12GB+256GB ** Unlocked *****************developed with Hasselblad Volcanic Black Android Smartphone devices.Said devices state **** network compatible in Amazon's listing; however **** stated otherwise and refused to accept {and/or} allow devices onto their postpaid network per advanced technical support. I returned said devices back to Amazon expeditiously. **** went on record to state the listing was false.
Business Response
Date: 06/09/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue you have shared with your delayed refund on return on the orders ending **** and 4640.

We need the correct items to be received in processing and confirmed before a refund can be issued. It can take upto 30 days for the processing to complete, in exceptional cases it can take upto 60 days.

If you do not received your refund in that time, please reach us so we can look into the matter. We appreciate your patience.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/16/2023

Complaint: 20157995

I'm rejecting the business's response for the reasons enclosed herein the attached PDF file:

Sincerely,

***************************

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