Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,536 total complaints in the last 3 years.
21,507 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item off Amazon & on 01/15/23 I was notified that the item was delivered. They uploaded an image of the package & as soon as I saw the image I knew that was nor my porch. I have tried reaching out to Amazon several *********** always a person outside of ******* & when they can not answer my questions they get frustrated & hang up on me. Amazon reps keep saying they have verified the package was delivered to the right place although no address was displayed in the picture & have offered to send a picture of what my porch looked like & that the address is clearly visible on my porch. Amazon refuses to credit me back the $53.86 & feel they have robbed me of my hard earned money. It's sad that they can do business like this here in *******, but have no customer service in *******. There's a huge difference in speaking a language & understanding the language which a lot of their reps ******** don't understand the language in my opinion. I would like my refund as I spend a lit of money shopping on their site. What happened to the money back guarantee?!?
Business Response
Date: 06/09/2023
Hello Raid,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern shared on order ending **** placed Friday, January 13, ******************************************* detail. The response you received was correct, we will not be able to issue a store credit or a refund.

You have contacted us earlier on this issue. As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:
- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

We had referred you to reach your local police authorities to pursue this matter further. We have not received valid documentation in this matter.

We will not be offering any new action on this issue considering the time that has passed.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ID ********. You rejected my last complaint about Amazon about their delivery system not having my correct address & unable to deliver my orders correctly to the wrong address I had made it clear & Amazon seem to correct this problem once I made the complaint,
Business Response
Date: 06/09/2023
Hello *******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for updating your account details as requested by us in your previous complaint #********.

I've forwarded the details of the account to our internal team for review.

I'm positive that your future orders to get delivered to your correct address without any errors.

If you still face any issues with the delivery by our AMZL logistics, you may let ** the order details on which you face the issue to escalate further.

Thank you for your understanding and co-operation. Have a great rest of the day.
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/12/2023

Complaint: 20157643

I am rejecting this response because:
I have to wait to order again probably tomorrow to see if they do the same miscue & excuse not to deliver to my address

Sincerely,

*******************************
Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** picked up 3 items I was returning back to Amazon on 1-30-2023. With the tracking number *** stayed Amazon received my returned items on 2-6-2023. Amazon is refusing to give me a refund on those 3 items saying they have not received the items. Ive been going back in forth with *** and Amazon since 2/2023, about my refund. *** & Amazon say the other needs to call and file a claim. Fast forward to 6/7/23, ** still trying to get a refund. *** nor Amazon will do a claim for these lost items. I had to call my bank to block Amazon from taking monthly installments from my CEFCU checking acct. which they are still deducting as of 2/27 and 3/29, in the amounts of $237.80 even after they received those items were returned. Ive contacted Amazon Chase credit card to also dispute the charges but they said its past the 120 days. Not sure if my bank will be able to dispute the charges. Im frustrated because I cant seem to resolve this because neither one will budge. *** reached out to **** 4 Investigates hopefully they can help me. *** says Amazon has it in their warehouse but refuses to file a claim. Amazon says they dont have it and *** has to file a lost claim. So my last option is file a BBB complaint hopefully you can help me get my refund. Its not fair that I dont have the items nor the refund. If you need documentations on the order numbers and tracking numbers I can definitely assist with that.
Business Response
Date: 06/10/2023
Hello **************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:06/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an issue with Amazon send me damaged items. I put in a request to have the damaged items replaced. I called Amazon customer service on 3/4/23 and was told to dispose of the damaged items rather than sending it back. Amazon has now charged me for not returning the damaged items and is refusing to acknowledge that I was told to dispose of the items.
Business Response
Date: 06/10/2023
Hello *****************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn you received damaged item from us in your order #XXXX8226.

I'm sorry for any confusion or incorrect information that you received regarding not to return the item. This is a returnable item and a return is mandatory required

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 06/14/2023

Complaint: 20157515

I am rejecting this response because I was informed via phone call with an Amazon customer service representative to dispose of the items instead of returning them. The

Sincerely,

*****************************
Initial Complaint
Date:06/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/13/2023 I ordered 2 bifold doors from Amazon. Order # ***-9270266-6325045. I returned the doors via *** on 3/31/2023. Tracking #*****************. According to *** both doors were delivered to *******, ** and received by *** Seven on 4/5/2023. I received a refund for one of the doors two weeks later in the amount of $156.08. I did not receive a refund for the second door.I called customer service on 4/******* and was told there was a 60 day hold on the refund and the refund should be received prior to 6/5/2023.I called customer service on 5/8/2023 and was told to wait 60 days because the second door had not been processed even though the agent acknowledged amazon had received both doors at the same time.I called again on 6/2/2023 and was told the 60 day wait period was over and I should receive my refund on 6/2/2023. I didn't receive the refund.I called on 6/4/2023 and was told the refund should be issued on 6/5/2023. I did not receive the refund and called again. On 6/6/2023 I spoke to someone who identified himself as ******. ****** put me on hold while he investigated the issue. I stayed on hold until Amazon disconnected the call because it timed out.I called back again on 6/6/2023 and spoke to another agent. She said she could not help me and if there was nothing else she would terminate the call and ended the call.I have made every effort to deal with customer service without success.I would like a refund for the second door.
Customer Answer
Date: 06/27/2023
Dear *****,

I am writing to you regarding a complaint filed with the Better Business Bureau #********.

If you had actually read my complaint, you would know that I returned the item. I shipped the item via *** on 3/31/2023. It arrived at dock *** SEVEN on 4/5/2023. *** tracking number is 1Z4436382600239709. As you can see, I have already contacted the carrier. You have had the item well over 60 days and I would like my refund.

*************************
Business Response
Date: 06/27/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after 60 days from return date, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****

Amazon.com

***********************************
Business Response
Date: 06/30/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your correspondence on your BBB complaint and understand you're concerned about refund on your Order #XXXX25045 . While I know you're disappointed with our stance on this matter, I want to assure you the information and response that you received from us is correct.

As mentioned, Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after 60 days from return date, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:06/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon illegally and unjustifiably rejected my application to sell the **Bet Magnet brand, specifically the following ASINs: B088D3HWXJ "Decorative Magnets for Fridge Glass Magnets for Refrigerator Cute Fridge Magnets for Office and Kitchen Succulent Whiteboard Magnets for Locker"; B087Z5XY4B "Magnetic Strips with Adhesive Backing - Magnetic Tape for Crafts - Tool and Knife Magnet Strips for Kitchen, Garage and Garden - Adhesive Magnetic Tool Holder Strip for Wall"; B07FKKLT8F "Foam Magnets and Magnetic Letters for Toddlers and ****** *** Alphabet Magnets for Refrigerator and ***************** Baby Magnets for Fridge and Whiteboard - Ideal for Kids!".I have an Authorization Letter from the **Bet Magnet brand and an invoice confirming the purchase of products directly from the brand's owner.The authorization letter and Invoice comply with all the standards of such documents. Both documents have the necessary details and are signed by an authorized brand representative. Amazon didn't even attempt to contact the brand to verify the authenticity of the authorization letter and *******; they simply rejected my documents. I don't understand why this is happening. I have the impression that nobody even reviewed my documents, and Amazon's system automatically rejects them. I request a review of the Authorization letter from the **Bet Magnet brand dated May 15,23 and the Invoice dated January 03, 23 from RHCP LLC, the owner of the **Bet Magnet brand, and ***** me access to trade the products specified in the authorization letter.
Business Response
Date: 06/10/2023
Hello,

We have reviewed the sellers account and we are unable to accept your application for x-bet magnet.

We are unable to provide information on our investigation methods.

Customer Answer
Date: 06/14/2023

Complaint: 20157114

I am rejecting this response because: I have new evidence supporting the validity of my request for authorization to sell **Bet Magnet brand products, specifically the following ASINs: B088D3HWXJ "Decorative Magnets for Fridge - Glass Magnets for Refrigerator - Cute Fridge Magnets for Office and Kitchen - Succulent Whiteboard Magnets for Locker"; B087Z5XY4B "Magnetic Strips with Adhesive Backing - Magnetic Tape for Crafts - Tool and Knife Magnet Strips for Kitchen, Garage, and Garden - Adhesive Magnetic Tool Holder Strip for Wall"; B07FKKLT8F "Foam Magnets and Magnetic Letters for Toddlers and ****** *** Alphabet Magnets for Refrigerator and ***************** Baby Magnets for Fridge and Whiteboard - Ideal for Kids!"
I have contacted the official representatives of the **Bet Magnet brand, RHCP LLC, and they informed me that On June 10, 23, they received an email request from Amazon to verify the invoice I submitted. On June 12, RHCP LLC responded to Amazon, confirming the authenticity of my invoices and authorization letter. RHCP LLC also mentioned that this communication was conducted with Amazon Reference Number C571378159402.
Please review the communication case associated with this referral number and ***** me access to the mentioned brand products.

Sincerely,

******************* *******
Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought this shoe cabinet on May 1 this year, but when we installed it, we found that the frame of the cabinet was too small and irregular, and the four doors were too big to install at all. After calling Amazon customer service twice and contacting the shipper, I Email sent three photos to the shipper. As a result, the answer is, let's adjust the door connection buckle. Isn't that the answer to the question? I ask for a full refund or re-delivery to me. Thank you.
Business Response
Date: 06/09/2023
Hello Junhua,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-5929588-9161808, placed with Ningbotangxindianzishangwuyouxiangongsi, a seller on our website.

As the order related options aren't available to Amazon on the items sold and fulfilled by a seller, to help you with this, I've requested a return request on the order. Kindly allow the seller 48 hours to review and approve the return request.

To learn more about the seller's return options, click the "seller profile" link from the Return items page.

You can also learn more about seller returns by visiting our Help pages:

*****************************************************************************

If you can't work out something with the seller, or if the seller doesn't respond within 48 hours, you're always welcome to request a refund through the A-to-z Guarantee at:

www.amazon.com/a-to-z-guarantee

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a $1000+ gaming pc around June 2nd and paid overnight shipping for it but I got a $20 toilet seat instead Amazon had photo evidence that I didnt get what I ordered and refused to send me a replacement Ive called and text over 30 times in just 3 days and have sent the item back literally the day after I bought it and theyve been jerking me around telling me diffrent things every time I call and some times theyd either just stop talking to me or hang up on me so I was forced to get a refund which they said would be done by Wednesday and now theyre saying itll be 2 weeks or up to 30 days for me to get a refund when it was theyre fault why I didnt get a computer. I asked them to give me the contact to whoever has the option to give my money back but they said I cant contact them. I need that computer for my job so I cant wait a month to get my money or a replacement back and they like I said refused to issue me a replacement for the item I had purchased even thought they had photo evidence and Ive tried to plead to them and told them they can hold whatever that toilet seat is worth but they still refused to give my $1000 dollars back.I hate to contact yall about this but I need my money or the product I bought now. My order number is: 111-2732433-6284221
Business Response
Date: 06/09/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item purchased in order #***-2732433-6284221.

I've reviewed the details of the order and see that you have already returned the item for a refund. Further, the option to replace the item isn't available on the order.

Once the carrier receives your return package, it can take awhile to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************

If you don't hear from our returns center by July 4, 2023, please write back so we can find out what happened with your return.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:06/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6.6.23 I went on Amazon to order a Makita Lawnmore that was listed for $399 with a 20% off coupon to be applied at checkout.The coupon was not being applied at checkout so I contacted customer service.They said they would forward it to the appropriate department.6.7.23 Amazon emails me saying there is no promotion. They have chat records acknoledging the 20% promo was on the item but not being applied at checkout.To resolve the problem they removed the promo and told me to contact *******This is blatant false advertising and bait and switch garbage.They say there is no one there to handle the complaint.They should not be allowed to advertise discounts then remove them after someone tries to use it.
Business Response
Date: 06/09/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you were unable to redeem the 20% promotional coupon that was listed on our website. I'm sorry for the inconvenience caused with this.

At any given time, despite our best efforts, few of our promotions are posted in error. We do, however, verify the details as soon as we are notified.

We have already reported this to our technical team, and they've taken care of it by restricting the promotion to the actual item.

The promotion is listed in error on multiple items on our website instead of on a particular item.

As this was posted in error and have rectified, we won't be able to honor the 20% coupon promotion on the item.

Thanks for your understanding and co-operation. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an Amazon seller and when I was selling, Amazon, not the customers, refunded about $25,000 worth of orders. The refund, although questionable, is okay. What is not okay is that I never received any products back but they took the money back. I have about 50 different cases with them and all they do is run me in circles. This all happened in around October of 2022 and the struggle is still ongoing. I am currently in law school and was doing this in order to help pay my tuition. Now I am in an even bigger hole than before.
Business Response
Date: 06/19/2023
We are unable to relate a selling account with the email on this complaint, *******************
Customer Answer
Date: 06/29/2023
Good afternoon,

Amazon has not resolved anything to help my situation. My case number is 20156883. As far as my seller account, the email associated with the account is ********************.

Thank you,
*********************************
Business Response
Date: 07/02/2023
The case ID *********** is the current case open to investigate the seller's concerns. The seller provided multiple orders that need to be investigated. The proper team is researching the issue and as soon as a resolve is available, a specialist will reach out to the seller via the case.

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