Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,536 total complaints in the last 3 years.
21,508 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased vegetarian rennet tablets. I returned with another item. I received *** confirmation and email from Amazon with refund acknowledging they had received item. In May of this year, I started getting harassed about not returning it. I chatted with an agent on customer service **********************. He too acknowledge they had received it. Im attaching email, which notified me they charged me, again. Both returned items were scanned individually, sent inside package.
Business Response
Date: 06/09/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the retro charge processed on the item returned.

I've tried to locate the order with the information available in your complaint. Unfortunately, I'm unable to locate the exact order you are referring to.

In this case, I request you to please reply back to this email with the order number so that we can review the details and assist you further.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/12/2023
I heard from them directly. I had already submitted proof and I resent it, herein nThey should compensate me besides the refund. They have clearly, ignored all previous correspondence until I filed a complaint with BBBi could attached more proof.
Business Response
Date: 06/14/2023
Hello ****,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I'm sorry for the inconvenience caused with the retro charge processed on the order #***-7089816-0403451.

I've reviewed the details and see that the return isn't processed on the order.

To help you with this, I've processed the refund on the charge successfully back to your charged card.

You will see the refund credited to your card within the next 3-5 business days.

You can view the status of your refund in Your Account here:

***********************************************************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/02/2023
I have provided the information awhile back and he responded that he issued refund. Still waiting.
Business Response
Date: 07/13/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the details and can confirm that a refund was issued to your **** card on June 11, 2023 for $7.36.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

If you don't see the **** refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at *****************************************.

Please include:

- the order number if available
- the last 2 digits of the payment method
- the amount of the refund
- the date of the transaction
- any other information you find pertinent

If your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:06/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We decided in January 2023 to stop selling our product on Amazon and attempted to close the account. We were told from our seller account that we needed to wait *************************************************** January, we deleted our product and put in an inventory removal order. We waited 90 days from the last sale and tried to close the account again. We were not able to close it and put in 4 requests for help to no avail. We scheduled phone calls with the help line. The first call, we were told that the only thing that was stopping ** from closing it was that we owed them 88 cents. We have an email about the money owed. They refused to let us pay and told us that the payment would be taken out the following month. When the account was at 0 balance, we tried to close it again and we were unsuccessful. We scheduled another call and this time we were told that we needed to downgrade the account. We downgraded and the next day tried to close the account again unsuccessfully. We had another call and we were told that we had done everything needed and would be transferred to the account closure team and the Rep hung up on us. Never heard from the team. Another call and this time we were told that we still had products listed (I deleted the products in January). We scheduled another call and now we were told that we still had inventory in several locations. We put in the inventory removal order in January and we were told this in June 2023. I checked the account in June 2023 and some of the inventory had been removed but there was a cancellation on removing the remainder. We did not cancel this order. Then we checked the account again and now the inventory removal is pending in 3 locations and has been pending since January. We scheduled another call and we were told that we cannot close the account because of the pending removal order and that they would not help us. We want this account closed and want the proof in writing and time is of the essence.
Customer Answer
Date: 06/08/2023
You have confirmed that we successfully filed our complaint yesterday. We just want to add the following information. Although I handled the account with **********************, and my name is specified in the complaint, we need to include the name of the business and product in the complaint. The business name is KAPAZATION, LLC; and the name of the product we were selling on Amazon is No Slip Hair Ties. The business name and product is what was listed on Amazon.

Please let me know if you need anything else.

****************;

Business Response
Date: 06/09/2023
Hello from Amazon.com,

At this time, I was unable to locate any seller accounts using the email address from which the seller have written, ******************** For security reasons, please know that I am not able to provide any information or take any action on a seller account unless I have the main email address of that account.
Customer Answer
Date: 07/07/2023
We appreciate this response and we do not consider this matter resolved for the following reasons:

1. Our account with ********************** is identifiable in 3 ways (as specified in our complaint), KAPAZATION, LLC, our product, No Slip Hair Ties and our business email, *********************** (although the business email was not included in the original complaint, Amazon has used our business email countless times for over a year)

2. We did not receive any response to either email from Amazon regarding our account

3. Please re-open the complaint, based on 1 and 2 above, since our whole purpose of the complaint, is for Amazon to close the account and confirm in writing that our account is closed and that we have a "0" balance.
Business Response
Date: 08/08/2023
Hello from Amazon Selling Partner Support,
As per your message, we see you have questions related to terminating your account.

You can terminate your account by using this tool:

***************************************************************************
Customer Answer
Date: 08/09/2023

Complaint: 20156561

I am rejecting this response because: this issue is not resolved. We are requesting arbitration. Amazon has not allowed us to close the account. We do not have questions for Amazon. If Amazon closes the account and puts in writing that the account is closed and the balance is "0"--then the issue will be resolved.
We are requesting to be contacted by a Supervisor from BBB because we can give more information.

Sincerely,

***** Nico
Customer Answer
Date: 08/15/2023
This issue has not been resolved. This is not about a lack of knowledge regarding closing the account. We know how to close the account. I am going to summarize what has happened so that we can be helped.
*In January we tried to close the account but needed to wait 90 days past the last sale. At this time, I put in an inventory removal order and deleted the products
*90 days later, I went in to close the account but was not able to because there was a balance of 88 cents. Put in several help requests and was told that they could not help us pay the 88 cents.
*1 month later the balance was "0" and I tried to close the account but was not able to because we had inventory. I looked at the inventory and someone from Amazon had cancelled my inventory removal order. I did not do this and I am the only one who has access to the account.
*I put in more help requests and got someone on the phone who said he was a supervisor. He contacted the *** to have them remove the remainder of the inventory and I went into the account and put in a removal of old inventory. The cancellation of the removal order was no longer there.
*For the last few months, we have had a balance of $4 and now $7.76. I have asked amazon through the help requests to charge my credit card to get the balance to "0" but they will not respond.
*I am not able to close the account because of the balance and that we still have inventory--even though I have requested more than once to remove the inventory.
*We would like to pay the balance and close this account.
Thanks
Business Response
Date: 08/25/2023
Hello from Amazon,
You have a balance on your account. Once your balance is $0.00, you can close your account.
Also, currently have inventory stored at one or more of our fulfillment centers. This inventory needs to be either returned to you or disposed of before your account can be closed.To create an inventory removal request, visit ***********************************************************
Customer Answer
Date: 08/27/2023

Complaint: 20156561

I am rejecting this response because: I have put in inventory removal more than once. I will put in another one--but so far this has not worked.
I asked Amazon to charge the credit card on file but they have not done this so I have no way to pay the balance.
I want a response that tells me how to pay the balance.

Sincerely,

***** ****
Customer Answer
Date: 08/27/2023
We are asking for the third time for an appointment with a BBB Supervisor because we have serious concerns about how our complaint is being handled by BBB.
Business Response
Date: 09/06/2023
Hello from Amazon.com,

We appreciate you contacting us and requesting assistance the issue of seller on the reimbursement for the missing units from Shipment ID FBA172KXH5LL .

Upon review, we have confirmed that out of the 120 units expected, 59 units have been received and 61 units are missing.

The missing units have been reimbursed through the Reimbursement ID ***********.

Please note that as per our FBA inventory reimbursement policy, if Amazon determines that the reimbursement claim is valid, we will reimburse seller for it in form of cash or we will replace the lost item with a new item of the same FNSKU.

Hence, the seller should see total of 61 units under Quantity Reimbursed [Inventory] tab in their Reimbursements page.

Seller may refer to these Help Pages:
FBA inventory reimbursement policy: ********************************************************************************
Reimbursements report (overview): *******************************************************************************

Thank you for your time and understanding.
Business Response
Date: 09/06/2023
Hello from Amazon.com,

Kindly disregard the previous response as it was not meant for this claim.

I understand that the seller wants to know how to the balance on their Seller Central Account.

Upon checking, there is no balance that needs to be settled in their account.

Seller can verify that they have $0.00 for ********************* and Expenses through the Payments Summary page of their Seller Central account.

Please also advise seller that they currently have inventory stored at one or more of our fulfillment centers. This inventory needs to be either returned to seller or disposed of before they account can be closed.

Typically, removal orders are processed within 14 business days. With the exception of recalled products, products designated for removal remain listed on Amazon can be purchased by customers until they are picked from inventory.

Note: Removal order processing may take 30 business days or more during the holiday season and peak removal periods.

Once inventory is cleared on seller's account, they can terminate the account by using this tool:
***************************************************************************

Thank you for your time and understanding.
Customer Answer
Date: 09/10/2023

Complaint: 20156561

I am rejecting this response because: I put in several help requests to get the balance paid and now it is "0". But I still cannot close the account because I am getting a message that says that there is inventory in 1 or more locations. I have put in a removal order more than once. Today --I tried to put in another removal order but was not able to do so because I cannot find any inventory and the system will not let me put in a removal order. I am still not able to close the account.
Please help me close this account.

Sincerely,

***************
Business Response
Date: 09/19/2023
Hello from Amazon.com,

At this time, I was unable to locate any seller accounts using the email address from which the seller have written, ******************** For security reasons, please know that I am not able to provide any information or take any action on a seller account unless I have the main email address of that account.
Business Response
Date: 09/22/2023
Hello from Amazon.com,

We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.

Thank you.
Initial Complaint
Date:06/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the Ring doorbell, then I requested a replacement as the one sent stopped working. A new replacement was sent after trouble shooting the first one. The internet speed was fine, the electrical feed was also fine. The new one refurbished was send to replace the new one that was bought as new for the full price. The refurbished did not work after a few days. When trying to get support from Ring or AMAZON they say they do not support the item. Either RING or AMAZON needs to simply send an *** label to send their item back and get fully refunded.I do not want this product any longer, the Ring door bell did not work after a simple few days.
Business Response
Date: 06/12/2023
Hello ***************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/18 I purchased a 77 tv from ***** tv and it was defective when received. I processed a refund via Amazon. The return request was acknowledged by ***** Tv and they advised to follow the instructions provided by Amazon and use the included RMA from ***** Tv. I followed the exact instructions. However ***** tv gave Amazon the incorrect instructions for the return. Amazon escalations Department told me to pay the 400$ shipping cost and ***** tv will be refunding me or Amazon will refund me. Well the tv was to big for *** to accept. So they attempted to get a 3 rd party to handle the freight. Well that shopping company then contracted someone else. Long story short! The Amazon A-Z guarantee has failed to do their job, in appropriately closed my claim falsely stating I withdrew it. Which was a complete lie. I have spent over 13 hrs on the phone with at least 12 escalation team members providing the same documentation at least 6 times just to be shuffled to the button of the pile and having to wait again and again! I have an email from the escalation team stating they provided the a-a claims team with everything they needed and I would be receiving a refund within 2-3 days. We are past that and have had to provide more of the same info to the a-z that has been provided at least 5-6 times already. I want a refund of my ******* immediately as I have dropped the product off to *** as instructed even paid the 400$ in shipping and what happened with the 3/4/5th party freight is not on me. Amazon senior leadership team is saying there is nothing they can do and no one to speak to above them. So I am filing the BBB claim. And I would have no problem sharing this horrendous experience with executive management, to allow them to understand their and **** tv failure, the a-z failure so no other customer has to go through this ever! I have been with Prime since it was a trial membership over 13 years. I have included pics of the communication, and the EXACT instructions followed
Business Response
Date: 06/19/2023
Hello *******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item purchased in the order #***-7011041-1457043.

To help you with this, I've worked with our A-to-Z team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

I see that as the seller has offered their support to help you return the item for a refund, the A-to-Z guarantee claim was denied. Further, I see that the seller has provided their correspondence on the A-to-Z Claim submitted on the order.

Ive pasted their response below for your convenience:

"We would like to provide an update on this order ***-7011041-1457043 for a Freight Return. As of today June 16, 2023, ****'s TV scheduled a Freight pick up with Ceva Logistics on 6/9/203 with Pick up ## RIC0183697. The carrier reached out to the customer multiple times to schedule a good date and time for them to pick up the damaged tv from the customer. There has been communication back and forth between the carrier and the customer to get a pick up appointment scheduled. This has even escalated to the carrier's Manager ***** on June 13th, 2023. He called the customer to get the customer taken care of but was not able to get an appointment booked.

Ceva Logistics attempted to reach out to the customer today June 16th and the customer was not friendly to the carrier and also was demanding to be compensated for taking the time to book an appointment. **********;TV is handling the cost of the return and there are no charges to the customer. The customer would need just a person to be available at the pick up address for the appointment when the carrier arrives and sign the paperwork and hand over the damaged TV. Once it arrives back to our warehouse, it will be inspected within ***** hours and will be sent to our ****************** for the processing of a refund.

Lastly, Ceva Logistics reached out to **********;and kindly stated that after the many attempts to try to work with the customer, that he was unwilling to work with them, there is no other solution for them to get the damaged item picked up. We are also at the mercy of the customer as well, to get a resolution of this return, however if there is not effective communication from the customer we are unable to assist and leaves us with no other options. Please see the pick up number and the correspondence from Ceva Logistics below. Added pickup order # RIC0183697, our RIC station will call the customer to schedule a pickup appointment. Or the customer may call our RIC office directly at the number listed below. Business Phone ***************"

In this case, I suggest you kindly work with the seller / carrier facility to get the issue resolved as the seller won't be able to refund the order without the item received at their warehouse.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:06/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon decided to close my account, they will not give any explanation other that they records show that they closed another account for not meeting the terms of Conditions of Use agreement. When I asked why, the response was that i consistently asked to issue refunds for a large number of your orders, and this is not true. I asked to review this, and they told me they will not. This is completely against my right, i lost all of my warrantees, and all of my receipts. I have purchases two phones last month, and now i have lost everything they promised that i would have. Lastly, they told me "After careful consideration, we have determined that we will not reopen your closed Amazon accounts. This decision is final. We will likely not respond to further emails about this issue." I think this is totally illegal, I would like to have my account back, i been an user for many years.
Business Response
Date: 06/09/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with this your account that is closed.

I've reviewed the details of the account and see that our account specialist team has already responded on your issue. Ive pasted their response below for your convenience:

As we informed you earlier, we have closed this account. Our records show that we previously closed an account of yours for violating the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.

After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site.

We have temporarily reinstated your account so you can print invoices for past orders.

Your account will remain open for the next 48 hours.

Please note we will automatically cancel all non-digital orders placed on Amazon.com during this time-period.

We will get back to you with details on your request soon. Thank you for cooperating with us.

If you wish to appeal the decision, you may continue to reply to the email received on June 7, 2023 at 12:44 PM (PDT) with the subject line "Your Amazon.com account has been reinstated temporarily".

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/12/2023

Complaint: 20156419

I am rejecting this response because they did not give my account back. It was only for 48 hours. I want to be able to continue shopping in amazon, because i didn't do anything wrong.

Sincerely,

*******************

Initial Complaint

Date:06/07/2023

Type:Billing Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

On 6/7/2023 I purchased an Apple Card on Amazon.com in the amount of $25. I logged into my Amazon account to make a purchase, to send this money to a family member who was in **** need of food. After receiving my payment for the electronic Apple Card and processing the order to send to the following email address: ******************** these idiots at Amazon, tells me that my account is locked, logging into amazon account, receiving a one-time text to my phone, and sending several documentation with the Virtual Card Number and information, a screeshot of the amazon account login in in which I have to authenticate the account to retrieve this information. Now my friend that needs the money has been told that it may take 3-5 days. IF MY ACCOUNT WAS LOCKED, I SHOULD NOT HAVE BEEN ABLE TO MAKE THIS PURCHASE.

Customer Answer

Date: 06/08/2023

		CANCELLATION CONFIRMATION

		AGENT NAME: ********************* PIN: ***** Thank you for your message! This email will confirm that your Independent Travel Agent status with InteleTravel.com has been terminated, in accordance with your written Independent Contractor Agreement (Click Here to see the Agreement). Please be advised that you will no longer receive travel commissions, travel industry professional privileges or other benefits and services associated with InteleTravel.com.

		ALLOW FOR PAYMENT PROCESSING

		InteleTravel.com will faithfully remit any outstanding commissions or other payments due to you, however please allow the appropriate processing time for the transaction. Travel Commission are paid in accordance with our written policies: by the 15th of the month following the month InteleTravel receives payment from the supplier. Keep in mind that suppliers take a MINIMUM of 30 days from the END OF TRAVEL to pay InteleTravel, with 60 or 90 days not uncommon. Please do not request payment prior to commission due dates in keeping with these industry norms. Amounts you owe InteleTravel, if any, will be deducted from any payments we make to you.

		24 HOUR LAST CHANCE!

		Many Agents leave our unique program only to regret it when their next big trip or travel customer comes along. Then the cost to rejoin the program is the full prevailing enrollment fee at the time you return (currently at least $199), plus the ongoing monthly support charges. What a waste! Once you have enrolled, it costs less than $500 a year to stay in our program. You MUST be able to earn back many times that in commissions and other rewards and benefits. Please think about it, and let us know within 24 hours if you want to reconsider, and we will reinstate you without any additional charges.

		THANK YOU

		We thank you for being part of The Intelligent Travel Revolution!^SM And we look forward to another opportunity to work with you in the near future.

		Agent & Customer ******************** InteleTravel.com

2023 InteleTravel.com

Seller of Travel

Business Response

Date: 06/20/2023

Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6/20/2023 confirming account reinstatement.

Sincerely,
Amazon.com

Initial Complaint
Date:06/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a 3rd Party Seller on Amazon for 8 months. I recently went through an account "Audit" as a result of the INFORM consumers act. I had my video phone call on May, 18th, 2023. The person who interviewed me didn't have their camera on, and the call was recorded by Amazon. During the call, I asked if this call was as a result of my account being flagged for anything, which the representative answered no. I also asked for a copy of the recording, as I thought it was only fair if they are recording me I should have a copy for my own records, the representative told me I would receive a copy of the call. During the phone call I presented every document that was requested from me consisting of invoices, banks statements, credit card statements, etc. I was also able to upload these same documents to the representative within 45 minutes of the completion of our phone call. On May 21st, 2023, I received and email that stated, "We have received all of the requested documents and we will get you a response on your account within 5 business days. Flash forward to Wednesday May 31st, 2023, I still haven't heard anything on my account, so I called account health ********************. They stated my account should be re-activated within ***** business hours as I have completed all requests. Flash forward to Monday June 5th, I call again to account health ******************** who tell me they are sorry for the delay but they have everything they need, and I can resume selling. Tuesday June 6th, 2023 I get an email stating my account has been deactivated because of suspicion of deceptive, harmful, or illegal activity. After calling twice on the 6th to try to find answers it turns out the people I do have contact to have no access to information, and I have no way to speak to someone who can explain to me why I was wrongfully de-activated. Amazon has shut down my business, accused me of illegal activity, and sent me and email saying "We will not respond to this issue moving forward." I want answers
Business Response
Date: 06/13/2023
Seller failed IPI and does not fit a reinstatement. This has been notified and the BBB portal updated.
Thanks!
Customer Answer
Date: 06/13/2023

Complaint: 20156170

I am rejecting this response because:
This addresses none of the concerns I have about the store being shut down. I am demanding a response as to why my account was deactivated. According to their own representative which is on a recorded video call, my account had no negative marks regarding anything against amazon guidelines. Amazon has only stated the following: "Hello,After reviewing the information from your virtual identity verification, we believe that your account *** have been used to engage in deceptive, fraudulent or illegal activity that ***** our customers, other selling partners and our store. As a result, your account will not be reactivated. We *** not respond to further emails about this issue.'
This statement which is pulled directly from the Amazon email is accusing me of taking part in illegal activity. If that is the case I would like to be presented the evidence of these findings. It is disgusting that they can do this and then add the final statement about not responding to future emails.
The only resolution I will accept is if the business can provide me with proof about their findings. If they are unable to provide anything more than what they have, I will continue to pursue my complaint.
Sincerely,

****** *****
Initial Complaint
Date:06/07/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***************************, the sole owner of the Amazon Seller Account: ******* Enterprises I am currently in the process of getting the release of the funds withheld by Amazon, I still have no response from them through my email or access to the account, I would like to request a response from them with this situation, I have already made the identity verification through a video call. I have been going through this process for too long and I need to have my funds released and my account active as soon as possible.
Business Response
Date: 06/10/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Regards,
Amazon
Customer Answer
Date: 06/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********
I hope you can make the right decision to complete the process of releasing funds and unblocking my account.
Sincerely,

***************************
Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 7, 2023 at approximately 8am EST I called customer service because I was having technical issues with my online order. I did not get any professional assistance at all from the representative nor her manager. Please help! All I wanted was a replacement for my item Jxlepe Womens Choker Chain in order #***-2081450-6561855 but because I prefer a different size its best to return but the manager told me I cant.And sadly I have to keep the defective item because customer service is not helpful.
Business Response
Date: 06/09/2023
Hello *******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item 'Jxlepe Womens Choker Chain' purchased in the order #***-0864068-2261857.

I've reviewed the details of the order and see that a replacement created was cancelled as you preferred a different size.

In this case, as the option to replace the item with a different size isn't available on our website, you may return the item for a refund so that you can re-order the item in your preferred size.

You can return most items sold and fulfilled by Amazon.com in new condition with all original packaging and accessories within 30 days of delivery for a full refund.

Our ********************* guides you through the process and gives you options for a return mailing label:

*************************************

You can find more information about returns, including return shipping costs and methods, on our help pages here:

******************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Business Response
Date: 06/09/2023
Hello *******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item 'Jxlepe Womens Choker Chain' purchased in the order #***-0864068-2261857.

I've reviewed the details of the order and see that a replacement created was cancelled as you preferred a different size.

In this case, as the option to replace the item with a different size isn't available on our website, you may return the item for a refund so that you can re-order the item in your preferred size.

You can return most items sold and fulfilled by Amazon.com in new condition with all original packaging and accessories within 30 days of delivery for a full refund.

Our ********************* guides you through the process and gives you options for a return mailing label:

*************************************

You can find more information about returns, including return shipping costs and methods, on our help pages here:

******************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Business Response
Date: 06/09/2023
Hello *******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item 'Jxlepe Womens Choker Chain' purchased in the order #***-0864068-2261857.

I've reviewed the details of the order and see that a replacement created was cancelled as you preferred a different size.

In this case, as the option to replace the item with a different size isn't available on our website, you may return the item for a refund so that you can re-order the item in your preferred size.

You can return most items sold and fulfilled by Amazon.com in new condition with all original packaging and accessories within 30 days of delivery for a full refund.

Our ********************* guides you through the process and gives you options for a return mailing label:

*************************************

You can find more information about returns, including return shipping costs and methods, on our help pages here:

******************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Business Response
Date: 06/09/2023
Hello *******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item 'Jxlepe Womens Choker Chain' purchased in the order #***-0864068-2261857.

I've reviewed the details of the order and see that a replacement created was cancelled as you preferred a different size.

In this case, as the option to replace the item with a different size isn't available on our website, you may return the item for a refund so that you can re-order the item in your preferred size.

You can return most items sold and fulfilled by Amazon.com in new condition with all original packaging and accessories within 30 days of delivery for a full refund.

Our ********************* guides you through the process and gives you options for a return mailing label:

*************************************

You can find more information about returns, including return shipping costs and methods, on our help pages here:

******************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/12/2023

Complaint: 20155988

I am rejecting this response because:
My issue has not been resolved and I will never purchase from you again!

Sincerely,

*************************
Initial Complaint
Date:06/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had ordered a ************************* Aeron chair on the Amazon platform (but sold by ************************ I received it November of 2021, and it included a warranty with the chair. You can view the invoice attached.A few weeks ago the chair started to malfunction so I went to amazon to contact the seller about the warranty and any options, but the seller Madison ******* was no longer on the platform.I went directly to the Amazon customer service associates first to see if I could submit a claim or see other options since they were not on the platform. They had told me that since the chair was purchased long ago it could not be submitted for a claim. This is not acceptable since the warranty is void for no reason and a promise was broken.They had also suggested that I contact ************************* directly which I have, however they need the *** number" and manufacturing date/details for their 12 year warranty. This should be on my chair but is not. They suggested contacting the seller (again - Madison ******* Outlet), which would've had the information but is not on the platform. Regardless the warranty should have been honored by ***************, similarly to any other purchase on Amazon by a 3rd party seller.My main issues stem from the support and unwilling to help or listen. You can view the conversations about the chair in the convo attachment. The main consensus was that a claim could not be submitted because of the time passed, however multiple associates and even supervisors told me differently. You can see an email (email1) from a supervisor where she had "submitted" the claim for me, but the associates could not see it because it actually was not submitted. Then when I had asked another supervisor to escalate it to the right team and send me a confirmation - he was hesitant to send me the confirmation as if he was not going to escalate anything.Overall, I just want to be compensated for this chair that should have been covered by the 3rd party seller/amazon
Business Response
Date: 06/19/2023
Hello,

Thank you for taking the time to provide us with additional information regarding your claim on order 114-8629732-2717823. Upon further review, we have decided to reverse our original decision and ***** the claim in your favor. On this order, you have now received a total refund of $748.05 back to your original payment method.

When will I receive my refund?
If you paid with a credit or debit card, the refund(s) may take a few days to appear on your statement. If you paid with an Amazon Gift Card, the refund(s) will be credited to your Amazon account.

Thank you.

-Amazon
Customer Answer
Date: 06/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Customer Answer
Date: 06/22/2023
Hi I am looking to re-open this case. The original seller (Madison ********* has contacted me saying the refund should not have been processed and now I am stealing. I was under the impression that the A to Z claim from Amazon would cover this incident and not the seller. I would like to speak with Amazon directly but they are hard to reach past the associates who do not help. I am hoping this complaint will work better as it has before.

I would want to come to a resolution in the matter that satisfies all 3 parties.
Business Response
Date: 06/28/2023
Hello,

We have reviewed already credited the buyer for the **** 114-8629732-2717823 on June 19, 2023 and this refund amount was covered from Amazon and Seller was not held responsible for the same.

We are unable to provide information on our investigation methods.

Customer Answer
Date: 06/29/2023

Better Business Bureau:
I just wanted to make sure that the refund was covered by Amazon and was not a chargeback to Madison ******** I am not sure why ******* Seating pretended that it was. I am glad Amazon was able to confirm this.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,

***********************

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