Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,514 total complaints in the last 3 years.
21,497 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/11/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a prime account..and I called ********************** to ask them if I have prime video account. I was speaking to ******* in the prime video ***** I am asking her questions and she is not listening to anything..then all of a sudden she got quiet..she never came back to the call instead she hung up..causing me to call back. I call bk for the 4th time and get a rep that transfers me over to Shanquine in prime video she sends me link. I get an error page. I ask for a supervisor that first tells me that I am unable to watch the movie because I'm not a member of lifetime movie club..but yet I'm on prime video why would I need to be a member..I'm not able to rent buy or watch as a free trial. Your customer service reps are not listening to the customer to assist
Business Response
Date: 06/25/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked your account and see that you were able to sign up for the ******************* and watch the desired movie.

I hope the issue is already resolved.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:06/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/22/2022 order number 114-63095050203449. I purchased this item from amazon it it sold by amazon.com services llc, this item was defective. I called amazon to report the issue initially in 2/2022 and was referred to the merchant. Merchant has an open case for this item since 2/2022 that is still open and not resolved. The merchant has quoted that this item is defective, and nothing can be done due to out of warranty. I call amazon for assistance and was told it is still in warranty and its life time warranty. I call 6/6/2023 ********** product support specialist was told a full refund or replacement was going to be given within 48 hours. Nothing happened so I call 6/11/2023 and given the run around with several representatives telling me yes full refund or replacement then escalation to lead who was very rude and mean telling me no nothing can be done. Call back being told yes full refund/ replacement but now I have to pay ****** restocking fee which is ridiculous because how am I going to order a new if money is being taken away from my refund.
Business Response
Date: 06/13/2023
Hello Pearl,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the item.

As the return time is up, we are unable to take any action on the order.

Contacting manufacturer is the only option in this case. If Manufacturer doesn't help, please send us the letter of service denial so that we can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/13/2023

Complaint: 20172497

I am rejecting this response because: this is all the merchant sent me when I asked for what your needing, however I don't see that your even helping in anyway. You have failed to see that I mentioned on 6/6 I called and spoke to an Amazon rep and was told a full refund/replacement would be given in 48hours!!! Acknowledge that!! I removed the water heater from my home after being told that and have been without hot water ever since. Take accountability and honor what the representative said since it has caused a huge inconvenience. The merchant argues the warranty is not valid since the item was not registered within 30days. Which I have no knowledge of, its clear on your website there is no information of that. My item did not come with any registration paperwork, nor a manual which I did not worry since I had a licensed electrician install this. Please honor the representative that gave me the false hopes of taking care of this. This has been the biggest nightmare I no longer want to continue this. I just want this resolved. If you cannot, please get leadership evolved

Sincerely,

***************************
Business Response
Date: 06/18/2023
Hello Pearl,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Unfortunately its too late to take any action on the order. We can take action only within 30 days from the date of delivery.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************

Customer Answer
Date: 06/20/2023

Complaint: 20172497

I am rejecting this response because: this did not resolve anything

Sincerely,

***************************
Initial Complaint
Date:06/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a Prime member of Amazon. I am paying for a service and not receiving the product on the date it should arrive. I have been on the phone for over an hour and still counting concerns about this issue. I am constantly getting passed around. Now, the representative just came back on the line and stating no lead is accepted her request. This is absurd for a business of this magnitude to handle customers that have a specific amount of money with them. My products are not being delivered on time. There is always some sort of delay, but my prime fees are never delayed. I should be compensated for my time and products not arriving timely. Take a look at the unloaded document, you will see how much time I have been on the phone with an associate.
Business Response
Date: 06/12/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to learn that your Prime orders are getting delayed.

I've forwarded the feedback to the shipping department so that they can work on future improvements.

I see that your prime was already discounted by issuing refund in the month of March in the amount of ***** USD.

Unfortunately we are unable to issue any compensation. We take one order at a time as each issue is unique. Resolution is provided on case to case basis.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:06/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is consistently not delivering packages on time. 3 orders that were supposed to be delivered today have all been rescheduled to be delivered tomorrow. This has been going on for over a year and is progressively getting worse. Approximately 60% of my packages are being delivered late. I'm being charged for prime membership buy not receiving prime membership guarantees. I am unable to cancel my orders according to Amazon even though they aren't honoring what they advertise. I am offered 10$ promotional credit that can only be used with products that are shipped and sold by Amazon which is very little.
Business Response
Date: 06/12/2023
Hello ***********************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the order delivery issues.

I apologize for the inconvenience that you've experienced in this case.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

We'll ensure that the orders are delivered as per the delivery date assigned.

Regarding the credit that you've mentioned, I agree that $10 will be less for the delivery miss issues.

However, I've added an additional $30 promo credit to your account as this is the best I can do in this case.

The previous agent has already issued $10 credit.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 06/13/2023

Complaint: ********

I am rejecting this response because:
To who it may concern, I filed a complaint against Amazon.com yesterday (#********). I wanted to provide feedback on response from Amazon.com. I received an email apologizing for the issues I've been experiencing and informing me that I'm going to receive 30$ credit for the inconvenience. I responded to the email thanking them for the credit and responding to the complaint I filed. I provided updated details regarding my delayed orders. Which, currently still show 2 of the delayed orders still at warehouse. The remaining 4 delayed orders tracking information show that they are "out for delivery ". So, as of this moment, the complaint has not been resolved completely. Once it has I will be sure to inform you. Thank you for your time and consideration in this matter. Sincerely, *********************************** ************

Sent from *********************************** (***********************)

Sincerely,

***********************************
Business Response
Date: 06/18/2023
Hello ***********************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience *****************

I've already added $30 promo credit to your Account.

However, I'll surely followup with the delayed orders that you've mentioned and will ensure that they are delivered at the earliest possible.
Regards,

Arun
Amazon.com
Initial Complaint
Date:06/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started a wedding registry. Items were recommended by Amazon as well. The promise of a 20% of completion code was given for after the wedding. I attempted to use the code today and it didn't work. When I contacted customer service, I was transferred 10 times. I was told I could only use the code for Amazon items. However, this was not made clear what this meant. Some items Amazon even recommended were not Amazon items. Items were listed as being fulfilled by Amazon but they didn't count either. After being transferred 10x, the representative Livi continued to state the same thing over and over again-I could use the code on anything as long as it was sold by Amazon. I asked several times how to find a comparable item sold by Amazon and she referenced a "buy now" button. When I told them it didn't exist, they tried to end the chat. I told them I needed assistance and I didn't see what they were referencing. They closed the chat anyway. I couldn't get a response on how to filter items.Honestly, the entire experience is frustrating. The parameters weren't clear, Amazon suggested items that don't even fit in their own criteria, and when I reached out for assistance, I was transferred 10x before have the rep close the call on purpose. (They literally said "how else can I assist" immediately followed by "you can contact us at any time" and when I followed up asking the question about the buy now button again, they closed the call.
Business Response
Date: 06/12/2023
Hello *******************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the issues with the wedding registry discount code.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that registrants with $500 or more in qualifying purchases from their Amazon Wedding Registry receive a 20% Wedding Registry Completion Discount.

The Discount can be used once, for one order up to $1,500, for a maximum discount of up to $300. Only the Primary Registry Owner can redeem the Wedding Registry Completion Discount during the eligibility period.

When redeeming the code, the 20% Discount applies to select products shipped and sold by Amazon.com. It doesnt apply to the same items sold by other sellers.

You have 90 days after your event (wedding) date to use your Discount. Restrictions apply, see our terms and conditions for more information about the Wedding Registry Completion Discount.

Regarding the filter option for sold and fulfilled by Amazon products: I'm sorry, there is no filter option to get the sold and fulfilled by Amazon products only.

However, once you select an item, you can check for items which shows Ships from Amazon.com Sold by Amazon.com on the right hand side on the website.

This is an example for the item sold and shipped by Amazon: ********************************************************************************

I'll surely take this as a feedback regarding the filter options for sold and shipped by Amazon items and I've already forwarded to the appropriate team for further review on it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 06/13/2023

Complaint: 20172406

I am rejecting this response because:
Amazon should be transparent with their customers. Proposing registry items that cannot be used by the registry code is bait and switch. There is no information about what items qualify as there is (1) no way to search for Amazon specific items, (2) Amazon recommends items that don't qualify, (3) there are items sold by Amazon and fulfilled by Amazon without clear information on which qualifies, (4) and there is no way to compare items that qualify and those that do not without clicking on every item that generates with a search.
Additionally, getting transferred over 10 times and then having the chat closed without answering the concern is not appropriate. I was refused assistance. Had Amazon been transparent, the registry items would have been with another company. This was false advertising.
All the response from Amazon did was generate the same information that was not easily accessible when creating the registry. They were negligent in their marketing, misleading, and failed to observe the issue I am reporting.
Sincerely,

*******************
Initial Complaint
Date:06/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/22/23 I received a refund for a Bali bra that I returned to Amazon. On 5/27/23, I received an email reminding me to return that same bra or I would be recharged for this item for not returning it. I called Amazon and was assured that the item was returned, this was a technical error and I would not be re-charged for the item. Today, 6/11/23, I received an email advising that I was indeed being re-charged for this same bra for not returning it. So I contacted Amazon again today, and was again told that this was a technical error and I would be refunded. This has happened before. In looking back thru my emails from Amazon, I see record of this happening several times a year. Amazon has millions and millions of customers. How many times does this happen to customers and they dont see the repeated emails? How much money does Amazon make on these technical errors?? To my knowledge, there is no way to go back thru your Amazon account and see what items you might have been re-charged for AFTER you had been refunded. None of these items show being recharged on my account on the ********************** website, just via 1 email. If Amazon is going to continue to let this happen, they need to show any and every re-charge on a customers account so that its easy for the customer to see. What a scam!
Business Response
Date: 06/13/2023
**************,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your order was fully refunded earlier and later was charged for $18.39 which was later refunded too on Sunday, June 11, 2023.

I hope this issue is already resolved.

I've forwarded the feedback to the concerned team so that they can work on future improvements on returns process.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:06/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hope this email finds you well. I am writing to bring to your attention a matter of great concern regarding the unreasonable deactivation of my European marketplace accounts on Amazon.com. I believe that Amazon.com has engaged in unfair practices that have had a detrimental impact on my business operations, and I kindly request your assistance in investigating this matter.This sudden deactivation has caused significant financial loss and severe disruption to my business.Despite my multiple attempts to contact Amazon's seller support for clarification on the reason behind the deactivation, I have only received generic, automated responses that fail to address the specific issues related to my accounts. The lack of transparency and unwillingness to provide proper explanations have deepened my frustration and suspicion that my deactivation was unwarranted.I firmly believe that Amazon.com's actions are not only detrimental to my business but also in violation of fair business practices. I have always adhered to Amazon's policies and guidelines, maintaining the highest standards of customer service, product quality, and fulfillment. Therefore, I kindly request your assistance in conducting a thorough investigation into Amazon.com's decision to deactivate my European marketplace accounts.Specifically, I would appreciate it if the BBB could inquire into the following aspects:The exact reasons for the deactivation of my European marketplace accounts, as Amazon.com has failed to provide any satisfactory explanation.The evidence or documentation supporting Amazon.com's decision to deactivate my accounts, if such evidence exists.Whether there have been similar complaints or reports from other sellers regarding unreasonable deactivation or lack of proper communication from Amazon.com.
Customer Answer
Date: 06/12/2023

The seller email is ******************************

The seller Merchant Token is A3I3FVBT1ELSOV.

Please solve this issue immediately

Thanks
Business Response
Date: 06/12/2023
We are unable to locate a seller account associated with the email " *****************************
Business Response
Date: 08/24/2023
Hello,

The seller account created under ******************************* for which this complaint was raised, is an account for a European Marketplace.

We recommend that the seller sends their information to the support team in European Marketplace.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:06/11/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pool pump on June 2, 2023 Order #***-8241270-3985006. The description said it was a 2** pump. The box it came in said it was a 2** pump. After paying a pool guy $300 to modify my system & install this pump we turn it on and it's not very powerful. Upon inspection it appears their are two stickers on it one says max ** **** start up and the other one say 2 **.It's a 1.5 ** pump that the seller has slapped a 2 ** label on, thrown it into a 2 ** box and sold it that way. Looking closer even the instructions included has it as a 1.5 ** pump. It looks like the instructions were copied so I checked the model number on the internet, Yep it's a 1.5 ** pump.This is fraud. I can't return it as it is installed and I would have to pay to have it removed plus lose the $300 I paid to pool guy to install it. The 1 year warranty would be void if I didn't pay a professional to install it as per their warranty.
Business Response
Date: 06/12/2023
Hello *******************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the pool pump that you've ordered.

I apologize for the inconvenience that you've experienced in this case.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on the product description.

We'll ensure that this is fixed on the website.

Regarding the partial refund, I'll be able to issue $80 promo credit in this case and this is the best I can do.

Please confirm and I'll add it to your Account.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 06/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:06/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an item on 6/4 for $23.34. On 6/6 Amazon canceled the order but never issued a refund. They said a refund would come within 3-5 business days that didn't happen. When I contacted customer service l, they were of no help and stated when they get the product back to the warehouse from whenever it is in their logistics then a refund would be processed. They have no idea where it is or when that would happen. Per their website it states the product was in *******, ** as of 6/5 and was supposed to be returned as it was damaged during transit. Seems like it's in a blackhole, the product never made it to me, I never canceled it, Amazon did that then they should issue a refund and it should not be the customer's problem on how their logistics work. Seems like they are holding customer funds for their errors.
Business Response
Date: 06/12/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the delivery of the order #***-3187504-0592236 that is marked as "Package was Damaged and will be returned".

I've reviewed the details of the order and sorry to inform you that the option to replace or refund the order before June 13, 2023 from our end isn't available.

However, if the package is returned and processed at our warehouse as undelivered, the refund will be processed back to your payment method automatically.

In this case, I request you kindly wait until June 13, 2023. If the order isn't delivered or refunded by then, we can initiate the refund on the order.
If your refund isn't initiated by June 14, 2023, please contact ** through the link below, and we'll be happy to provide a refund for you.

**************************************************

Thank you for your patience and understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:06/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear *** / ***** I am writing to file a complain against amazon regarding a recent issue experience with Amazon from 21st April 2023. I have my seller account in Amazon create on my gmail (gootamaar11@ gmail .com) My VA was handling from 1 year . He was trying to submit my new credit card for the charg methode purpose to amazon .But the amazon was not accepting my new card details, We contact many times to seller support and followed the instructions which were provided through links,In mean while I recieved a mail from amazon for video verifacation.I conducted video call for verifaction I provided whole my documents to representative during video call which were alreday submited through the links send by amazon,I have attempt to resolve the issue through their internal dispute resolution process.Despite those efforts the issue has not been resolved to my satisfaction . Amazon has closed my account and now we are not able to login .The issue has had significant impact on me and I am frustrated by the lack of progress in resolving it.I am seeking for ********** my seller account and release my stucked funds .Thank you for your assistance in this matter,Please let me know if you required any additional information Sincerley ******************************** ********************* ***********
Business Response
Date: 06/26/2023
Seller has failed IPI and the account does not fit a reinstatement. This has been notified to the seller.
Thanks!
Customer Answer
Date: 06/27/2023

Complaint: 20172062

I am rejecting this response because: My seller account is one and Half year old ,The business is not clear of postions.My account was handling by an assistant. He listed , and made a good sale .The assistant was trying to put my new credit card details for charge methode,The business was not accepting my card, Assistant contacted the business many times to know the reason but the business did not sort out the issue ,after few days business deactivted my account and asked to submit the required documents which were submited and call for video verifiacaion and After deactivation my account I requested many times the Business to clarify me and reactivate my account ,I have submit my whole asked documents and also coduct 2nd video verificatiom call on 08 May 2023 ,The interviewer was an indian he did not properly verified even I couldnt see him during video verification call, The interview was intentially skiped ,The intrview services were not satisfactory and after 2 days the business closed my seller account permanently the assitant was not able to login the acount .My funds and inventory are stucked ,That time business was not accepting my new credit card details and after closing of account they charged their feeses from the same card .
Now I want to notify that if assitant did some mistake or the business has issues of their service providers then why I am being sufferd ,Why I am being punished ?
Its therefore earnestly requesting that overview the documents and vedio verfication on humanitariun base ,Reactivate my account that I could run my business smoothly.

Sincerely,

********************************

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