Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,514 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.ca has charged the monthly fees of Unlimited Music in my account since Dec. 2021. I didn't ************ and I had never used it. I requested a full refund of $217.09, but only received ****** $ for the past 12 months. The Amazon Customer ******************** said their system did not allow processing refunds beyond 12 months. I want to get the other $78.33 back ($11.19 per month starting in December, 2021 until June, 2022 paid to Amazon.ca Prime Member. Please see the "transactions" attachment). Order numbers:Order #D01-1973290-9699403 June 4, 2022 $11.19 Order #D01-9207809-8793824 May 4, 2022 $11.19 Order #D01-4737721-4048213 April 4, 2022 $11.19 Order #D01-2787238-3142668 March 4, 2022 $11.19 Order #D01-0320773-7936208 February 4, 2022 $11.19 Order #D01-0870941-7517037 January 4, 2022 $11.19 Order #D01-4404589-9152234 December 4, 2021 $11.19 Total: $78.33
Business Response
Date: 06/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the refund for the unlimited music subscription charges.

Based on investigation, I've reviewed your account and understand you're concerned about your Amazon Music Unlimited subscription. While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service team on June 7th is correct.

As mentioned, we are unable to refund more than 12 months of the subscription. Please contact your bank for the remaining charges.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 06/15/2023

Complaint: 20168694
I am rejecting this response because: Regarding Amazon's advice, "Please contact your bank for the remaining charges." I've contacted my bank, but they couldn't do anything about the payment that happened 12 months ago. I request a refund from Amazon. If it's impossible to process the refund, I request a gift card for the same amount of money I've been charged without using any Unlimited Music services.

Sincerely,

*************
Initial Complaint
Date:06/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon,I am writing to address a concerning issue with my deactivated seller account. Despite my efforts, unhelpful responses leave me frustrated and seeking assistance.On April 19, 2023, Amazon blocked my seller account, citing the reason as "We were unable to verify information related to your seller account." Unfortunately, no clarification or requests for additional documentation were provided at that time, leaving me unsure of the specific issue.Later, on May 21, 2023, Amazon requested that I verify my address by submitting a utility bill. However, by that time, I had already relocated to ******. I promptly adjusted my contact information in the Seller Central platform to reflect my new address. I provided the requested document, which was a bill from my home internet provider in ****** (file attached). Additionally, I updated the credit card associated with my seller account, and ********************** successfully charged the amount.On May 30, 2023, I received an email confirming that my account had been verified (screenshot attached). However, my account was still deactivated due to the same reason as before: "We were unable to verify information related to your seller account..."At this point, my seller account remains deactivated, and the only available option for me to contact Amazon is through the "Appeal" button in the Account Health section. I have made numerous attempts to reach out to Amazon in order to obtain any information on what steps I should take to reactivate my account. Additionally, I provided Amazon with the bill from my internet provider, accompanied by a notarized translation (file attached). Unfortunately, Amazon's unresponsiveness and generic messages fail to address my questions or provide useful information to resolve the situation.It is my sincere hope that writing a complaint here, I can receive the guidance and support needed to reactivate my seller account.Sincerely,*********************************
Business Response
Date: 06/13/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;
If you have questions about our policies or the required information, you can contact us:
***********************************************************;

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 06/13/2023

Complaint: 20173440

I am rejecting this response because: despite providing all the necessary documents to verify my identity in accordance with Section 3 of the Amazon Services Business Solutions Agreement.I have not received a clear response to my complaint.

According to Section 3 of the agreement, I am required to provide you with the necessary information for identification and confirmation of my identity as a seller. I have fulfilled this requirement and provided all the requested documents.

However, despite the information provided, I continue to receive the same response from you: "We do not have enough information to remove the violation at this time." I am perplexed as to what specific information I need to provide in order to resolve the violation and reactivate my account.

I would like to invoke your agreement to request clear explanations of the information and documents I need to provide in order to meet your requirements and resolve this situation. According to Section 3 of the Amazon Services Business Solutions Agreement, I am entitled to clear instructions on the necessary steps I must take to restore my account.

Furthermore, I want to emphasize that I have not violated any terms of this agreement. I kindly request you to review my complaint, provide clear guidance on the required information and documents, or activate my account promptly, in accordance with the provisions of the Amazon Services Business Solutions Agreement.

I hope for your prompt response and a constructive resolution to this matter. Thank you for your attention.

Sincerely,

*********************************
Business Response
Date: 06/15/2023
Hello ***********/AROMZEN,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;
If you have questions about our policies or the required information, you can contact us:
***********************************************************;

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Business Response
Date: 06/18/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
******************************************************
If you have questions about our policies or the required information, you can contact us:
******************************************************

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
***************************************************************************
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
***************************************************************************
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
***********************************************************************
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 06/19/2023

Complaint: 20173440

I am rejecting this response because: I have provided all the necessary information on this case:
- information that verifies me as the owner of this account (passport, **** of the host country, utility bill with a notarized translation)
- evidence that I did not violate section 3 of the Amazon Services Business Solutions Agreement (the screenshot of the order's page and the explanation that I did not sell on this account for more than 365 days)
- evidence that my account complies with the section 3 of the Amazon Services Business Solutions Agreement (the screenshot of the account's health condition and customers' feedbacks)

Your response is not grounds for continuing to deactivate my account, as it does not contain any reasonable request about what specific information is not enough for you.

According to the section 3 of the Amazon Services Business Solutions Agreement, you have no right not to reinstate my account.
I insist that you reinstate my account.

Sincerely,

*********************************
Business Response
Date: 06/22/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;
If you have questions about our policies or the required information, you can contact us:
***********************************************************;

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 06/26/2023

Complaint: 20173440

I am rejecting this response because:
I am reaching out concerning the sustained deactivation of my account (seller's ID *************, email ******************* in what appears to be an unexplained circumstance.

The initial deactivation of my account was anchored on the requirement for identity verification documents. Given the fact that this account hasn't been used for trading activities exceeding 365 days, the INFORM Consumers Act does not apply to my situation. I have dutifully submitted all necessary documents and even received Amazon's notification that my identity has been successfully verified. Yet, my account remains inactivated.

Despite numerous correspondences seeking resolution, I repeatedly encounter the automated response: "We have received your submission but do not have enough information to reactivate your account at this time." This is despite the comprehensive information I have provided concerning this case:

1. Proof of account ownership (passport, host country ***** utility bill with a notarized translation, Polish ID)
2. Confirmation of no violation of Section 3 of the Amazon Services Business Solutions Agreement (order's page screenshot and a written explanation of my inactivity on this account exceeding 365 days)
3. Evidence of compliance with Section 3 of the same Agreement (screenshot of successful account verification, account health status, and customer feedback)

The repetitive automated response from Amazon, devoid of any specific inquiries or meaningful communication, does not constitute a valid reason for the continuous deactivation of my account.

I harbor growing suspicions that the deactivation may be a result of my Belarusian origin. Based on Section 3 of the Amazon Services Business Solutions Agreement, there is no justifiable basis for the persistent deactivation of my account. I hereby request a comprehensive investigation into this matter and a swift reinstatement of my account. Nationality-based discrimination should not be a factor in Amazon's operations. Such discriminatory practices are not only ethically unacceptable but also in violation of the *************' law.

I appreciate your immediate attention to this matter and eagerly anticipate a speedy resolution and reactivation of my account.

Sincerely,

*********************************
Business Response
Date: 06/28/2023
Hello ***********/AROMZEN ,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;
If you have questions about our policies or the required information, you can contact us:
***********************************************************;

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 06/30/2023

Complaint: 20173440

I am rejecting this response because:
Your response is insufficient and does not address the issue at hand. The deactivation of my account was initially due to the need for identity verification documents. I have provided all the necessary information, including proof of account ownership (passport, ***** utility bill with notarized translation, Polish ID), evidence of compliance with the Amazon Services Business Solutions Agreement (order screenshot and explanation of inactivity), and proof of account verification, health, and customer feedback. The response stating "We have received your submission but do not have enough information to reactivate your account at this time" does not provide a satisfactory explanation. If additional information is required, I kindly request a clear response specifying the exact details needed. I urge for a thorough investigation into the account deactivation, as I suspect it may be based on discrimination due to my Belarusian origin. It is concerning that Amazon not only fails to provide an explanation for the account blockage but also restricts phone contact with their support team. Discrimination based on nationality is morally wrong and prohibited by U.S. laws. Thank you for your attention. I anticipate a prompt resolution and the reinstatement of my account.

Sincerely,

*********************************
Business Response
Date: 07/11/2023
Hello,

Thank you for bringing this matter to us.

We reviewed the sellers account belonging to ****************;and we regret to inform you that the seller is not eligible for reinstatement due to high risk associated with the account. We wouldnt be able to disclose any further information due to the confidentiality of the process.

Thank you for your attention to this matter.
The Seller Performance Team
Customer Answer
Date: 07/19/2023
Dear Seller Performance Team,
...
I hope this letter finds you in good health. I am writing to request a review of the decision regarding the suspension of my seller account on ********************** under the name AROMZEN (seller's ID *************, email ******************** In your communication, I was informed that my account is not eligible for reinstatement due to perceived high risk associated with it.
...
I understand your concern regarding the risks associated with my account. However, since you have not disclosed detailed information about the reasons for this risk, I can speculate on the following possible reasons for the account suspension:
...
Related to my trading on Amazon prior to May 15, 2021:

===Issues with the Shipping Performance metric: My account had violations of this metric for several reasons:
a. Due to the Covid-19 pandemic and weather conditions, there were challenges with courier services, resulting in delays in delivering to customers and adversely affecting metrics such as Late Shipment Rate and Valid Tracking Rate.
b. Difficulties in organizing warehouse operations sometimes led to shipping returned items to new customers, which resulted in negative feedback and A-Z claims.
c. The need to adapt to new requirements from Amazon, which also impacted our Valid Tracking Rate.
===Potential risk of counterfeit: We have always sourced only branded products from verified suppliers and carefully verified their authenticity. Most invoices were sent to my billing address in the *******************. Currently, I do not reside there due to the danger of political repression and do not have direct access to those documents. However, if necessary, I am willing to provide all invoices for specific ASINs and/or brands that you *** request.
===Possible customer complaints: I cannot provide information about complaints that are not presented in Seller Central (if any). However, all negative reviews and claims received through Seller Central were always resolved in favor of the customers, even when we believed they were unjustified. We consistently monitored sections such as Messages, Voice of Customers, Feedback, Chargeback, and A-Z Claims to ensure the best service for consumers.
...
I fully understand that Amazon has a complex sales policy aimed at satisfying customers, and I take full responsibility for my actions. I acknowledge that my team and I *** have made mistakes in the trading process, but we always strived to rectify them and adhere to Amazon's policies.
...
Furthermore, to enhance the quality of our partnership with Amazon and demonstrate our accountability, I made the decision to register a company in *****************. I did this specifically for working with Amazon because, despite the challenges, Amazon has consistently demonstrated the highest standard of quality in its interactions with both buyers and sellers. In 2021, I opened a new account on ********************** under the company name D&T Deals LLC (seller's ID A332ZR5FY08QJG, email ********************* after notifying Amazon. I entered into new contracts with suppliers, refined business processes, and started trading on the new account. Frankly, I intended to close my old account (seller's ID *************, email ******************** but unfortunately, I forgot about it. Subsequently, on April 19, 2023, Amazon deactivated my old account (seller's ID **************, which led to the automatic deactivation of my other account (seller's ID A332ZR5FY08QJG) in accordance with Amazon's policy.
...
I fully understand that the suspension of one account *** result in the suspension of another. However, dear Seller Performance Team, I sincerely request that you provide me with an opportunity to reinstate this account so that I can close it and continue trading on my other account, D&T Deals LLC (seller's ID A332ZR5FY08QJG, email *********************. I assure you that there have been no violations on this account, and I sincerely hope that you can see that my team and I now pay the utmost attention to complying with all the rules and policies set by Amazon. Currently, all aspects of our work on the account are in order, and I guarantee that I will continue to strictly adhere to Amazon's policy in all my actions.
...
I am prepared to provide additional information or documentation that *** be required for the consideration of my appeal. I would appreciate the opportunity to discuss this matter further with you or your representative.
Please feel free to contact me at ************* or via email at ****************** if you have any further questions or if there are additional steps I need to take to expedite this process. I eagerly await a favorable response.
...
Thank you for your time and attention.

---------
Sincerely,
*********************************
Phone: *************
Email: ******************
Seller's Profile: ******************************************************************
Initial Complaint
Date:06/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The seller account named SteelBox, owned by me, ***********, was mistakenly deactivated by Amazon due to the system linking it to other seller accounts which were deactivated. I contacted Amazon Support via phone, and a representative provided me with the following storefronts information for the associated accounts: 1) *********************************** 3; 2) UPRENEUR; 3) Dzobko20; 4) Driss Ez-Zire; 5) VITALII FEDORISHCHEV.My team and I conducted a thorough investigation and discovered that the Virtual Assistant (*******************), who provided me with the services, also served the owners of the seller accounts mentioned above. Unfortunately, due to privacy policy considerations, the Virtual Assistant (*******************) refused to provide the contact information of the owners of the associated seller accounts. Therefore, I cannot and is not obligated to assist in reactivating a seller accounts with that I have never had any business. I found that the Virtual Assistant (*******************) logged into my seller account, SteelBox, and the seller accounts of other clients from the same IP address and email of user permission. As a result, **********************'s system mistakenly concluded that I owned the seller accounts mentioned above. However, this is an erroneous statement. To support my claims, I have attached the following supporting documentation: 1. Virtual Assistant Services Agreement; 2. Notice of Termination; 3. Affidavit. Please also review the Plan of Action to get more information regarding the erroneous deactivation of my account and steps I implemented. So, I request the reactivation of the seller account named SteelBox, as its deactivation was in error.
Business Response
Date: 06/13/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6/13/2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:06/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
hello BBB,Its ************************* JAVED owner of ARJ BROTHERS LLC I had amazon selling account and i had sold a product Called The Chosen: Season one and Season Two, DVD ASIN: B09LD524QH i had purchased this product from a supplier in *** callad the vision vedio i have the valid invoice of purchase but amazon deactiavated my account in Section 3 product quality issue i want to do business on amaozn and it is a serious loss for me i had contacted amazon for reinstatment of my account for many times but amazon is not reactivating my account i am going to attach my invoive and my busines documents please help me to get my account back. thank you so much NOTE: my amazon merchant token A3803VRZS53XXZ regards ******************************* ARJ BROTHERS LLC ***************************************************************
Business Response
Date: 06/14/2023
Hello,
We have reviewed the sellers account and we are unable to reinstate their selling privileges.
We are unable to provide information on our investigation methods.
Customer Answer
Date: 06/14/2023

Complaint: 20173302

I am rejecting this response because: Amazon is just not allowing me to sell on their site i have provided all documents and i also request amazon to allow me to submit invoices from new verifiable supplier as per thier criteria please request amazon to allow me to sell and let me try new authorized suppliers like Honest Green ,*************** this item i would source product from these supplier and make a authentic business
thank you

Sincerely,

*******************************
Initial Complaint
Date:06/12/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB, My Amazon account has been locked about one month, during which time I have contacted Amazon multiple times to resolve my issue. But they haven't unlocked my problem so far, so I can only ask the BBB for help. I haven't done anything against Amazon's rules on my account, and I don't know why Amazon locked my account for a long time. This is very unfair to me and I feel very frustrated and helpless. I have provided my account details in the attachment. I request the team of Amazon account specialists to review and reinstate my account ASAP! Thanks! My Amazon account email: ************************* Sincerely, *******************
Business Response
Date: 06/13/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

I've checked and see that our account specialists sent you an email confirming the actions taken on the account on June 12, 2023. I would request you to please check and let ** know if the issue is resolved.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:06/12/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in March I ordered a wig from Amazon from a company by the name of Hermosa wig. This has literally been the worst nightmare of my life. The wig was not delivered when Amazon said it was goi g to be deliveredwhen I did receive the wig it was trash. It shed like a dog and it was matted up. I filed a complaint and Amazon refused to replace the wig or give me a refund. So I left a review and no it was not good because I wanted to Warn others before they spent their hard earned money. Well I have been HARASSED by this company Hermosa since that daysomeone named ****** and *** have continuously emailed me trying to force me to delete my review. I have asked them to stop contacting me and they still contact me. I am exhausted and I have reached out to Amazon several times for their help and they have done nothing. I just found out that I can file a complaint in my state and they will step in and solve the issue. I uploaded the last est conversation with ********* ones from *** have been included in my local complaint . This has been an awful Experience and I will never order from Amazon again.
Business Response
Date: 06/13/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

I've checked and see that the email addresses seem to be personal and normally your email address isn't shared with the seller. You may want to report this to the local authorities who deal with online fraud.

You can visit reportfraud.ftc.gov and follow the onscreen assistant.

I'm sorry for the inconvenience this has caused.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:06/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau I am writing to file a complaint against Amazon concerning the freezing of multiple employee accounts associated with eWarehouse LLC and the ongoing unresolved verification issue. This situation has caused significant operational disruptions and financial losses for our business. I kindly request your assistance in resolving this matter.Amazon has frozen several employee accounts within our organization and placed payment holds on them, requiring us to submit a picture of the credit card or a billing statement to verify ownership. However, each time we provide the requested information, Amazon automatically closes the accounts, citing their linkage to other accounts within our business.We want to emphasize that we are more than willing to provide Amazon with any necessary documentation to verify our ownership and reinstate the frozen employee accounts. As a standard practice, our business operates multiple accounts using the same address, IP address, and credit cards under the name of our CEO, *************************. This is done intentionally for the convenience and efficiency of managing our operations. All employee accounts are company-owned and are accessed solely from our office location.We would like to reiterate that none of our accounts have violated any of Amazon's policies and none of them were ever in bad standing ever. We had brought on some new employees and opened about 10 accounts, causing a mass payment freeze of all ewarehouseshop.com accounts at amazon and now whenever we submit the requested payment info the accounts get auto closed. Here are the accounts currently facing problems:********************* ********************* ********************* ********************* ********************* ********************* ********************* ********************* ********************* ********************* ********************* ********************* Thank you for your assistance.Sincerely,************************* Owner, eWarehouse LLC
Business Response
Date: 06/24/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 06/24/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:06/11/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 09JUN23, while chatting in in an effort to receive assistance with the 'refused to deliver' order issues, I chatted with an agent named *************This agent accused me of being racist, then threatened to have my account closed.This happened right after he repeatedly ignored the order information I provided multiple times, as he kept requesting it, then ignoring it.As a result, I am not able to engage with any foreign agents anymore for fear of them accusing me of being racist and closing my account.
Business Response
Date: 06/13/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the terrible experience you had on chat with our agent in **************** Department.

I've forwarded the feedback right away to the leadership team to take appropriate action. These incidents negatively reflect on our reputation. Please be assured that such incidents are reported and avoided from happening in future.

Since Amazon's customers come from all over the world, it's helpful for ** to have customer service centers in a variety of time zones--so that someone is always available when a customer needs help. We currently have customer service centers in the **************, Ireland, *******, *****, ***************, *****, *******, **********, and ************, as well as several in *****************.

All our agents are trained to help you on any issue. Unfortunately we do not have an option to transfer to an agent from the **.

I'm sorry once again for the inconvenience this has caused.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/15/2023

Complaint: 20172787

I am rejecting this response because:
The agent did not address my actual complaint, they just told me what they're doing now.

Sincerely,

***********************
Initial Complaint
Date:06/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased a book from Amazon (Order number:112-4737462-9097849, Oxford Textbook of Clinical Nephrology). I did not like the book and returned it. It was shipped for return on 4/3/2023 via *** Drop Off using the provided return label, documented by *** as delivered to the Amazon processing facility on 4/5/23 at 11:00PM.I have not received my refund yet. I have spoken with multiple Amazon representatives about this in April, *** and June with no one able to help me. I filed an incident report on 5/19/23 with no resolution. On 6/11/23 I was told that Amazon did not receive the package at the processing facility despite the *** confirmation. I was not issued a refund. Every time I call Amazon, I am given a run around, my call is disconnected or I am told that nothing can be done.I have almost spent 5 hours on the phone with Amazon to sort this matter out. I wish to be refunded for my item and to be paid adequate compensation for the five hours I have spent with Amazon on this.
Business Response
Date: 06/13/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that we didn't receive the 2 and 4 volumes this is the reason why refund wasn't issue. I would request you to please check if you have missed by any chance. If you have sent it then you will need to get this investigated with the carrier. They will assist you further in recovering the items or file a claim.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/13/2023

Complaint: 20172680

I am rejecting this response because:
the response is wrong because of two reasons.
1. As mentioned before I have spent many hours on the phone with Amazon. They have never mentioned to me that they received any books, I was always given a false explanation each time , and was told the books have been received and it takes 60 days for it to be processed.
2. More Importantly : The book only has three volumes. The reply from thee business has mentioned that they didn't receive the 2 and 4 volumes this is the reason why refund wasn't issue. They need to check things on their end. The book had three volumes and all volumes were shipped back.
3. Amazon needs to return my money back and investigate with the carrier. Unfortunately Amazon representatives kept on telling me to wait for 60 days and the money will come back.. Now the carrier does not owe any responsibility( as the policy only allows for 60 days)

Sincerely,

***********************
Initial Complaint
Date:06/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an online purchase from amazon and they sent it to a third party whuch ripped me off and sent me a letter thanking me for my money but did not send what i ordered. They commited fraud and amazon helped.
Business Response
Date: 06/25/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the seller order.

I've forwarded the issue to the seller. They will respond within 2 business days. If they do not provide a satisfactory solution, Visit the following link to view the terms of the A-to-z Guarantee:

************************************************************************************

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************

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