Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,514 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order may 19 2023. I was told that it was delivered may 19,2023. I did not received my order. I was told to wait until may 23, 2023 to see if my order was delivered if not to call. I did can amazon customer service did not help me at all. They did not want to give me a refund or a replacement. I told Amazon that I would be filing a dispute with my bank. Amazon cannot get away with this. They are saying that if the package was delivered that they are not responsible for it and that they wont help at all.
Business Response
Date: 06/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-7853665-9858664 refund for the item which you didn't receive.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: All items purchased from Amazon.com are made pursuant to a shipment contract.

This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

We recommend you to consider a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:06/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Placed: June 12, ********************************************************** stock at ******************** fulfillment center. Now told this item that is sold and shipped by amazon is coming from *****. Amazon supervisor refused to replace with a similar machine at the same price. Also, Amazon charged $5.99 shipping.Amazon.com order number: 111-4103303-5795467 Order Total: $192.40
Business Response
Date: 06/14/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern regarding the shipping for your order ending **** and see the misunderstanding regarding the shipping timelines. I assure you the item is being shipped within the normal timelines, we will not be able to issue a replacement.

The order was placed Monday, June 12, 2023 with Standard Shipping with an estimated delivery date of Friday, June 16, 2023.

In this case, I would prefer not to speculate on the shipping location as we aim to get your package to you on or before the delivery date promised. Further, I share the link to the help pages to avail FREE Shipping on eligible orders.
*******************************************************************************************************
***********************************************************************************************************************************************************************

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/16/2023

Complaint: 20175409

I never get the official BBB emails and they are not in my spam folder.
NOTE: Amazon's Response is UNACCEPTABLE. I will only speak with a ******* Headquarters Executive.
Initial Complaint
Date:06/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I ordered an item on April 22 from amazon that was in stock. After a month I contacted amazon regarding the Item and an associate named ****** told me that the item was in stock and would arrive on the 29th of May. He also said that if the item did not arrive that I could contact Amazon again for a replacement item free of charge.On the 30 of May I chatted with Amazon Associate ******* who helped me place a replacement order and cancel my previous order. She also told me that once the order arrived that I could request a refund for that order. My order arrived on June 10. I requested the refund and was told that the item was delivered and there will be no refund. Several attempts with amazon customer service have returned nothing but apologies for the inconvenience and even an apology for the misinformation but there was nothing they could do. Two separate associates on two different dates clearly and repeatedly told me that I would not have to pay for the replacement item. I am including a PDF of the conversations.****** clearly stated on pages ***** that if the item from order # ***-1093064-6690633 was not delivered by the 29th of May that I could ask for a replacement Item and a refund. ******* also clearly stated several days later on pages ***** that this was also the case. Specifically, I could get a refund once the item was delivered. I was clearly misinformed. Had I known that I would have to pay for the order in full then I would have continued waiting for order # ***-1093064-6690633. For item ASIN B08SVMKWZX which as of today is still out of stock. I placed order # ***-1093064-6690633 on April 22. The item was in stock when I ordered it and it was on sale. Order # ***-6934377-0***007 was placed under the advice of your associates to substitute for the item in order # ***-1093064-6690633. Amazon should offer me a partial refund or price match for the inconvenience.It took 50 days to receive the item
Business Response
Date: 06/14/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference to your order and have reviewed the communication and options. We regret any misunderstanding or miscommunication in the matter of the order that could not be shipped.

The information you were provided was correct, we will not be able to offer any price match or refunds in this matter. Once an order is cancelled, we are not able to ship the order.

In this case, you do have options. You can return the items for an applicable refund in this case. You could be able to see the appropriate options on the Order Details page.

Regarding the shipping timelines, there are some special considerations when shipping to ******, ******, and ************** share the link to the help pages for fore assistance and hop this helps in future.
***********************************************************************************************************************************************************

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/14/2023

Complaint: 20175395

I am rejecting this response because:
There are two issues at hand.

One, the fact that the item originally ordered still is not in stock. Therefore the shipping is not the issue because Amazon did not have the item in their warehouse to ship. The item did not get lost or delayed in transit. It was listed as in stock when it was ordered but in fact was not in stock. Hence the replacement order and cancellation of the previous order.

Two, the misinformation provided by two associates that clearly stated there would be no charge for the replacement item ordered and repeated that information when asked to clarify.

I appreciate the apologies for the misunderstanding. There is no misunderstanding on my part. Misinformation on the part of Amazon's associates is the issue.

I understand Amazon does not have a price match system in place for competing rival businesses selling similar products but there should be a way to match prices on items within Amazon's website. Especially in a case such as this where an Item is unavailable and its availability date is unknown to offer a nearly identical alternative at the same price. Such as in this case where it is the same make and model, just a different color.

I appreciate that you have taken time to go through the correspondence between myself and the Associates.

I hope that Amazon can offer a better solution to this issue than apologies.

Sincerely,

Yenzy ********
Initial Complaint
Date:06/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 05/25/2023 I purchased a HP Desktop from this company through a website called Amazon.com. The order number was: 112-1390791-1425850. It cost $91.34 which included shipping cost to have it shipped to me. The business was committed to providing me a functioning HP Desktop. However, received a defective desktop that continued to shut off while using, wasn't up to date with updates in ******************** restarted continuously on it's own giving a complete blue screen before restarting and referencing a stop code message, had no HDMI or other port in order to use multiple monitors as it promised, and monitors were not able to work with the desktop. The fan was also exposed and very loud when first turned on after receiving it. No, the business has not resolved the issue. The website that they sold me the item through (Amazon) still has not sent my refund as they are saying that it may take up to an entire month to receive. This has caused me a great deal of suffering because I needed this HP Desktop for a remote job opportunity. This product being defective as well as the company they sold it through not escalating this issue so that I could receive a refund earlier has placed my job in jeopardy. I have a 3 year old son that I must care for and provide for. I also have bills due such as rent and utilities. What matters to me most is that no one else buys this product that they are still advertising on the same website (Amazon.com). I also have been researching their other products that they are selling on the website and there are people complaining of consistently receiving defective products from this company. I would like for this company to be banned from selling their products on Amazon any longer due to their reputation of consistently selling defective products as well as selling products that are not as they are advertised online (another action mentioned by buyers in reviews about this company on the website called Amazon.com).
Business Response
Date: 06/16/2023
Hello Mr. ********* style="color: rgb(0, 0, 0); font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.16px;">
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the experience with the seller of the order #***-1390791-1425850 and any inconvenience you've had.

I've forwarded the details you sent us to our Investigations team. We investigate each report received and take appropriate action. However, we won't be able to release the outcome of the investigation.

A full refund of $91.34 has been issued on June 11, 2023.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:06/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I emailed Amazon Sellers Support. I wanted to start an individual seller's account. I emailed the support email account and discussed that there was no way for me to sign up for an individual sellers account. I tried multiple times and it kept leading me to a professional sellers account. The support customer service representative stated that I could sign up and then switch to an individual account and be reimbursed for the $39.99 for the professional sellers account. I did just that. I have emailed Amazon 3-4 times regarding my refund of the $39.99 as I immediately switched to an individual accounts. I do not want a professional sellers account. I ONLY ever wanted an individuals account. Please refund me my $39.99
Business Response
Date: 06/13/2023
Hello from Amazon,

Upon review, we observed that the registration process has already started. Once it starts, there is no option to switch the selling plan.
However, the Selling Partner can change the plan once the registration process is completed. They are also eligible for a one-time refund of subscription fee that will be charged to their account soon after the completion of registration process.

They are only eligible for that one-off refund if they have not used any professional tools or benefits within 90 days.
Once they have finished setting up their account, downgrade their account to the Individual selling plan by following the steps outlined in the following help page: **********************************************************
After completing this step, contact us again requesting reimbursement of the Professional selling fee of $39.99.
Customer Answer
Date: 06/13/2023

Complaint: 20174647

I am rejecting this response because:
I have switched plans and I have contacted your company to be reimbursed. I have not been contacted. Please reimburse me now.

Sincerely,

***************************
Business Response
Date: 06/15/2023
Hello from Amazon,

Upon review, we observed that the registration process has already started. Once it starts, there is no option to switch the selling plan.

However, the Selling Partner can change the plan once the registration process is completed. They are also eligible for a one-time refund of subscription fee that will be charged to their account soon after the completion of registration process.

If they have switched the plan, please ask them to provide Encrypted Token ID and screenshot of their plan present in the account.

They are only eligible for that one-off refund if they have not used any professional tools or benefits within 90 days.

Once they have finished setting up their account, downgrade their account to the Individual selling plan by following the steps outlined in the following help page: **********************************************************

After completing this step, contact us again requesting reimbursement of the Professional selling fee of $39.99.
Customer Answer
Date: 06/18/2023

Complaint: 20174647

I am rejecting this response because:
I am submitting screenshots of my downgrading of the plan. I never wanted a professional sellers plan. I want to be refunded my $39.99 and I also want to CANCEL/TERMINATE my entire sellers account. I am done with Amazon. I will never use them again.

To reiterate, I want $39.99 refunded back to my card and my sellers account terminated.

Sincerely,

***************************
Business Response
Date: 06/22/2023
Greetings from Amazon.com

Thanks for reaching out to us. We recognize how crucial it is for their business to get all questions answered.

Upon reviewing the request, we can see the refund cannot be completed due to the Seller account is not active for missing valid bank account information.

Please inform the seller that their Seller Account is missing valid banking information, and therefore their Seller Account for US is not currently Active.

To activate the Seller Account for US, they must enter this information as soon as possible.

For more information, please visit the below help pages:

How do I update my bank account information?
*****************************************************************

Bank account and credit card information for your seller account.
*******************************************************

Once they have completed the process described above, we will move forward with the refund and correct process for account termination.

We regret that the resolution offered is not what they have hoped for; however, please be assured that we have worked with several internal teams to obtain the proper resolution after the necessary investigation was completed.

Regards,
Customer Answer
Date: 06/26/2023

Complaint: 20174647

I am rejecting this response because:
After careful consideration and incredibly disappointing customer service I have received from your company, I have decided to close my Amazon Seller's account. All I wanted was to have an individual seller's account, not be charged for a professional seller's account that I would not have used. Because I have had to contact over ****************************************** order to receive a refund for $39.99, I will take my selling business elsewhere.
However, I want my refund of $39.99 since I never used your professional seller's services. It does not matter if you don't have my banking information- I no longer have an account. See attachment #1 which demonstrates the closure of my business account. Please refund my Mastercard the $39.99. I am fully aware that your company has my Mastercard on file since that is how you charged me. Or I would also accept a $50 gift card to Amazon for my major inconvenience.
Failure to fully resolve this issue, will result in me contacting my credit card to contest the Amazon $39.99 charge as a fraudulent charge and I will also be contacting the ******** State Attorney General. It is obvious Amazon engages in fraudulent, and arguably illegal business practices.
Sincerely,

***************************
Business Response
Date: 06/28/2023
Hello from Amazon,

Please request Selling Partner to contact Selling Partner Support regarding this issue.

Our Selling Partner Support team is available to offer all selling partners dedicated technical support and should be the first point of contact for addressing any questions or concerns related to your Amazon Selling Account.
While we do understand that some processes can take some time, we must ask that them initiate contact with this channel for support.
They can reach Selling Partner Support by using the Contact Us form linked below for your convenience:
*********************************************************
Customer Answer
Date: 06/29/2023

Complaint: 20174647

I am rejecting this response because:

I have contacted them 10 times. I have not received a response. I want a refund of my money- $39.99.

Sincerely,

***************************
Business Response
Date: 07/10/2023
Hello from Amazon.com,
Upon research, we were able to find that the seller is contacting regarding their Professional Subscription Fees Refund from a terminated seller account that is also missing valid banking information.
In this case, we request the seller to confirm active seller account details so we can further investigate this reimbursement issue and process their request accordingly.
At this time, it was confirmed that the seller account associated with the contacting email address ***************************** is in the terminated status with no valid banking information and hence, we are unable to process this reimbursement.
Thank you,

Customer Answer
Date: 07/13/2023

Complaint: 20174647

I am rejecting this response because:
I need to be reimbursed. I have cancelled my account and you have my Mastercard. I can also provide my email address and my physical address where a check can be delivered for reimbursement.
This is illegal. I will be contacting the ******** Attorney General, ********************* regarding this treatment. Amazon is admitting I am entitled to a reimbursement but claiming since I cancelled my account and they dont have my banking information, they are unable to process a reimbursement. There are a multitude of ways they can process a reimbursement. I will provide my physical address.

Sincerely,

***************************
Business Response
Date: 07/18/2023
Hello from Amazon,

I understand that since we cannot disburse to your bank account, you would like to receive a physical check for your reimbursement. In order to proceed, we will need the following information:

-Full name
-Phone number
-Address in the following format:
    Address line1:
    Address line2:
    City:
    State:
    Postal Code:
    Country:

Once we have the information requested above, we will contact our internal Payments team to request that they send you a check for the balance in your closed seller account.

Thank you.
Customer Answer
Date: 07/22/2023

Complaint: 20174647

I am rejecting this response because:
Thank you for your resolution. Here are the following details for disbursement of refund.
***************************
*************
551 ***************
*****************, ******** 49506
************************

Sincerely,

***************************
Business Response
Date: 07/25/2023
Hello from Amazon,

After review, the refund is already provided to the account.

Selling Partner need to contact Selling Partner support first with all the information.

Once they have done that and the issue is not resolved, please reach out to us.
Customer Answer
Date: 07/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:06/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I orderered Order# ***-4667079-7751430 and returned it via the *** store on May 15. Amazon has acknowledged receiving the return, but it is refusing to issue my refund. There is no reason a refund should take 60 days. They have the item (or *** shows they did). I demand my refund for $20.69
Business Response
Date: 06/13/2023
Hello ***************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn you did not receive refund for the item that you returned under your order #XXXX51430.

I'd like to offer the refund in form of Amazon.com gift card to avoid any further delay. In case if you wish to received to your original payment card, we'd request you to please wait for the return to get processed by our returns warehouse team and they shall provide you an update.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 06/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
pls issue my amazon credit today.

Sincerely,

***************************
Initial Complaint
Date:06/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was offered a credit card through Amazon, and bought a bunch of items with it. They deleted everything I bought, and then took off their card they offered me. Now they are giving me the run around, I've spoken to 5 people in their live chat. One agent called and hung up, the other 50-minute phone call, and no one is helping or responding. I am just getting the run around and passing the buck. No one seems to know what happened, and all I want is the credit card back, and my recent purchases back, thank you.
Business Response
Date: 06/24/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 06/16/2023 confirming account reinstatement.
Sincerely,
***
Amazon.com
Initial Complaint
Date:06/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a Titan Attachments 72 inch Flail Mower from Amazon. The tracking shows it was delivered and handed off directly to the customer. It was not delivered to my address, but to ************************* which is not my address and I'm not sure how that was ever an option on the order. I've contacted Amazon 7 different times, and seem to get different answers. They blame the Seller, but when I called Titan Attachments, they said they are only seller of their products on Amazon and that Amazon never placed the order. Amazon says their only option is to offer me a refund and then I can submit another purchase, but the prices are now almost double what I paid originally. I'm not sure what is going on, but I would like Amazon to honor my purchase and ship me the Flail Mower I paid for over a month ago, and I paid for a warrenty on the item and that is just sitting static since I don't even have the product yet.
Business Response
Date: 06/27/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn you did not receive your order.

Without any further delay, I've issued a full refund of $1706.93 which will be processed to your original mode of payment within 3-5 business days.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 06/27/2023

Complaint: 20173966

I am rejecting this response because I would like the product I ordered.

Sincerely,

*************************
Business Response
Date: 06/30/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your correspondence on your BBB complaint and I understand you'd like to receive the item instead of the refund that we issued.

We'd like to inform the item is not in stock with the same seller and we're not able to create a replacement. We request you to please check for the stock available with other sellers and place a new order.

Regards,

*****

Amazon.com

*****************************
Customer Answer
Date: 06/30/2023

Complaint: 20173966

I am rejecting this response because: the work should not be on me resolve the issue. Amazon should obtain the equipment and issue the replacement.

Sincerely,

*************************
Initial Complaint
Date:06/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm filing this complaint in regards to Order #***-9098386-1652264 Order Date:June 7 2023 Order total $52.25 (1 item) **** tracking ID# ********************** I Ordered these shoes for work and needed them by Monday June 12th 2023. Pet my call to Amazon and ****- I was told that my package is delayed until June 25th 2023 due to the zip code being entered wrong by Amazon.. therefore package was sent to the wrong post office.I have requested that a refund is sent to me immediately but per Amazon I will need to wait until after June 14th 2023 to request refund, giving the item time to arrive... ALTHOUGH I HAVE TOLD THEM THAT I NO LONGER WANT THE **** I NO LONGER NEED IT. But Amazon is still refusing to give my refund immediately although it wasntmy fault that the zip code was entered wrong.Please stop making rhe customer pay for company mistakes. I am requesting a FULL refund immediately. Please see images attached.
Business Response
Date: 06/15/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you haven't received your item "PUMA womens Riaze Prowl Running Shoe".

Upon investigating with our internal shipping team and delivery agent, we can confirm that driver delivered the intact box to you.

Also, I see that return created both the times from your end on June 11 & 12Th.

Based on the results of our investigation, we wont be able to provide a replacement/refund for this order at this time.

Please refer to the outlined Conditions of Use, noted under 'Risk of Loss'. If the issue isn't resolved after contacting local law enforcement and the carrier **** for more information on this.

We appreciate you bringing this to our attention.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:06/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recieved an item that is of questional legality. The item did not even come close to the description. After messaging the seller they attempted to offer a $30 refund to not report the illegal activity to law enforcement. When i refused and again asked for a refund or replacement with the correct item they sent another messaging threatening me, blaming me for Amazon closing their store. What was amazons response to the scammer... Please take a considerable amount of time out of your day to mail the 50lb package back even though we clearly agree with you the product should NEVER have been sold on Amazon as it directly violated policy. I want a FULL refund in the amount of $414.06 and prime membership for 12 months from this absolute time consuming ordeal.
Business Response
Date: 06/13/2023
Hello *****************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that you received an inappropriate item instead of your 47LB Silicone *** Doll Full Body SexDolls Lifelike Full Body *** Doll for Women Life Size Dolls for Women Real *** Doll with Standing Feet *** Doll for Men.

You can return the wrong item for a refund within 30 days of the date you received it. Please mail your package back using the return label provided in our *********************** ************************************* )

In most cases, after the carrier has received your return package, it can take about two weeks for ** to receive and process your return. Please note that international returns may take longer.

We hope to see you again soon.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 06/18/2023

Complaint: 20173807

I am rejecting this response because: It continues to fail to address the issue. Amazon has now admitted over the phone during my investigation they would "tell you to return illegal drugs to get a refund if they were shipped to you, it's their policy" Disgusting.

Sincerely,

*****************

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