Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,514 total complaints in the last 3 years.
21,505 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on Amazon 5/23/2023. I purchased an item that was sold by Amazon. I returned the item. During the purchase process I used a credit that I had on my account and paid the difference of $43.43 using my debit card. Amazon refused to give me my full refund of $43.43 that was debited from my debit card and only issued $37.08. And placed placed my promo credit of $35 and added a $10 inconvenience credit to my Amazon account. But when I asked why I was not issued my refund of the remaining $43.43 I was told that there was a glitch in the system and they would credit my account the remain $6.35 to the account. I said no that my original payment method was my debit card $43.43 and they refused to give me my full refund. I recorded our convo and the representative said she know it was an error but they cant basically give me the remaining cash back to my card. As a customer thats unacceptable because I get to decide if I want an Amazon credit not them but they refuse to refund it back ti my debit card. I also have a voice recording
Business Response
Date: 06/12/2023
Hello *****************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed that complaint and understand your concern regarding the refund issue for the credit used on the orders.

I'm sorry to know what you've been through.

Upon checking, I see that the promotional credit has been applied on the order and as per the policy we have, promotional credit/ Courtesy Credits are for one time use only.

Unfortunately, we'll not be able to re issue the credit if the order is returned.

However, I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

If there was any alternative, we would have surely helped.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 06/13/2023

Complaint: 20172033

I am rejecting this response because:
Had they refunded my original payment of $43.43 from the beginning I would not have had to file this complaint. I went back and forth unnecessarily for 2 days with then and had recently gotten out of the hospital having surgery. They lied and refused to return my original debit card payment method and said they were unable to with no explanation as to why besides there system had a glitch and they wasnt able but however he magically sends $7 to my account today on my debit card that I originally used. This all could have been avoided had they handled their business properly and respectfully. I am the customer who only asked why my refund was short but was told oh we can credit Your Amazon account as if that was the only option instead of my original payment method. So no I dont accept $0.65 cents as a compensation for my unnecessary stress which could have been avoided had they refunded it from the beginning. So this goes to show they lied saying that they could not.
Sincerely,

*****************
Initial Complaint
Date:06/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently purchased an Xbox X console via Amazon and as a collector it came in partially damaged. I reached out to Amazon on 6/10/23 and their rep told me I was entitled to a 20 percent refund via a Balance to respond with the company. I have not received my refund and I keep getting emails saying Im not entitled even though I have photographic proof that a rep told me I was eligible for a store credit. I have added the whole chat for reference and want my 20 percent refund that an Amazon rep told me I was allowed too have
Business Response
Date: 06/12/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you have received the delivery of the order #***-9254576-7021812 in damaged condition and our support agent provided information on the 20% refund on the item.

Ive reviewed your account, as well as our previous correspondence with you.
I'm sorry about the misunderstanding and incorrect information that you received. The previous correspondence doesnt correctly reflect our current procedures at this time.

If you wish to have a refund processed on the item, I suggest you to return the item back to ** for a full refund.

You can return most items sold and fulfilled by Amazon.com in new condition with all original packaging and accessories within 30 days of delivery for a full refund.

Our ********************* guides you through the process and gives you options for a return mailing label:

**********************************

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:06/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started a return with Amazon on May 30th for 2 items and *** scanned the items and they were delivered at the Amazon dock hub on June 6th and I usually get my refunds issued on the days that *** *********** the items but I figured well maybe something changed but now that I got confirmation that my items were delivered and are just sitting there in the hub and no one is processing them yet is really upsetting. I am a PRIME member and there are benefits that go along with that membership and I spend a lot of money on Amazon as well. So I contacted them through the customer service chat and they tell me the same story wait until the end of the month and then they disconnect the chat telling me I have contacted them too many times. i have NEVER had to wait more than 1 week for them to issue the refund, even with more expensive items as well. I want my money and I want respect. It is way too long and I deserve better, They owe me $85 for the ** printer and $13 for the Logi mouse to CC ending ****.
Business Response
Date: 06/12/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with our return refund process on the items returned from the order #***-9567829-9344210.

I've reviewed the details of the return and see that the items were successfully return processed on June 11 and June 12, 2023 with full refund on the items on their respective processed dates.

You will see the refunds for $90.83 and $13.90 credited to your card within the next 3-5 business days.

You can view the status of your refund in Your Account here:

***********************************************************************************

I hope you find this information helpful. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:06/11/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been receiving unwanted and harrassing packages with explicit content once a month since February 2023. I have called and reported these to Amazon each time and they have said they are investigating. I have received no further details on their alleged investigation and no proof that they are actually investigating. Each time I call to report unwanted packages, they have failed to provide me updates on their investigation. I have gone so far to request my address be placed on a DO NOT DELIVER list and the Amazon associate said they can't do this and so refused. I have also deleted my Amazon account, which I should not have to do. I would like for Amazon to take this seriously as I have now filed a police report due to their lack of action to find and punish this criminal falsely using my name and address to ship packages to my residence and possibly other residences, which is in fact identity fraud and should be taken seriously by the company. Their lack of action is allowing this person to continue to harrass me and allowing this person to continue to take advantage of their company for criminal intent.
Business Response
Date: 06/12/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with unwanted and harassing packages received at your delivery address and for the assistance provided to you by our support team on the issue.

With the information available from your complaint, I'm unable to review the details of the packages received to escalate the issue to the relevant team for review.

In this case, I request you to use this link to report the issue to our investigations team: ******************************************************************

You may continue to receive packages for a short period while we investigate. Well take the appropriate action against anyone sending unsolicited packages.

It may take up to ten days to investigate and take the appropriate action. If you receive additional packages, or this issue happens again in the future, contact **************** with the following information:

   Number of unwanted packages received
   A tracking number from at least one of the packages (found on the shipping label)
   Any additional information to assist the investigation

For more information about receiving unsolicited packages, go to:

************************************************************************************

Thank you for your understanding and co-operation. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/20/2023
I have read through the response from the company and do not consider the matter closed. The company had no updates about the status of the alleged investigation regarding why my address is receiving these unwanted packages. They also provided me with the same information (reporting unwanted packages to the enclosed link or calling customer service to report the tracking number, etc.) that I have been pursuing since February with no results or appropriate responses from the company besides "We will look into it". This is what led to me reporting the situation to the BBB. I would appreciate actual contact from the company with the status of their investigation and what actions they will be taking to prevent this from happening in the future.

Please feel free to provide them my contact information: ******************** or ************.

--

Thanks!

*************************
Initial Complaint
Date:06/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,On 4-16-23 I brought a **** Alpha a6400 Mirrorless Camera total of $967.60, when the item was delivered on next day 4-17-23. I noticed the camera box was tampered open. I advised amazon and returned the item- tracking 1Z67561Y2613277739 delivered back to Amazon on 5-23-23. And on 5-30-23, Amazon knowledges receiving the camera, but will not refund me because they received the incorrect camera, which the same camera. I did not what they were talking about. I reached out to customer service and they are no help. I also file a dispute thru amazon store card and it was no help. I am out of the money because of amazon negligence and they employee. I am not aware what the camera went thru before it was deliver to me.
Business Response
Date: 06/12/2023
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-2574361-7017007.

I've reviewed the details of the order and the correspondence sent to you on the issue. I request you to kindly refer to the email correspondence sent to you dated May 9, 2023 at 8:18 PM (PDT) with the subject line 'Your Amazon.com returns'.

Ive pasted the correspondence below for your convenience:

We closely examined your account, any related accounts, and your order history to ensure that any decision regarding your account was made according to our policies.

We have noticed unusual activity on your account. When unusual account activity comes to our attention, we review each account to determine if additional action is necessary, including account closure. We would prefer to do all we can to help you avoid any problems with your Amazon orders.

Your account remains open and available for your use. Please keep in mind, however, that we may close your account if you do not meet the terms of our agreements.

To learn more about our policies, go to Conditions of Use:
www.amazon.com/conditionsofuse

We cannot issue a refund for this order as we haven't received the correct item with the subject line 'Your Amazon.com returns'.

Our Account Specialist team is unable to provide support via phone or chat at this time, but if you would like to appeal this decision, please reply to the email sent on May 9, 2023 at 8:18 PM (PDT) .

We appreciate your efforts to ensure that your account activity adheres to our policies. This decision is final.

Our **************** team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision taken on the order ***-2574361-7017007 or share more details on this matter.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/13/2023

Complaint: 20171668

I am rejecting this response because:
This does not resolve my issue. The package was tamper with and the item was return. Amazon knowledge receiving back the item. Please see attached email. Now if the camera was tamper with it not my fault. There is a lot of media amazon employees tampering with the products the customers orders. Also you cant even return back what I had returned because the item was dispose of. So how am i going to know if you telling the correct information ?
Sincerely,

***************************
Initial Complaint
Date:06/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned two items on 5/30. Amazon received by both items on 5/31. *** swapped return labels. Meaning - *** put the wrong return label on each package. The return label that should have been on the ******** Switch ( order number ending in ****) was on the Buldur's Gate Game ( order number ending in ****). The return label that should have been on the Buldur's Gate game was the Nintedo Switch. It has been 12 days and I have not received my refund. I have spoken to 5 different reps at Amazon. One being a supervisor and was told I should receive a refund in 5-7 business days. It is past that deadline. I am owed $206.50 back to my debit card and $150.45 back on my Amazon Gift Card Account.
Business Response
Date: 06/12/2023
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed complaint details and I understand that you haven't received refund for two items you returned.

Upon checking with our returns center, we can confirm that our fulfillment center received only "Baldur's Gate: Dark Alliance" with RMA ID: DfmMJwrGRRMA and the refund was also issued on Tuesday, May 30, 2023 to your original payment method. You can confirm the refund details through your Amazon account.

However, we didn't see any return tracking for ********* Switch". In this case, to investigate further please share the return tracking number.

We appreciate your quick response here. Thank you for your patience and understanding.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/12/2023

Complaint: 20171541

I am rejecting this response because:My message states "The return label that should have been on the Baldur's Gate game was the ******** Switch & the return label that should have been on the Switch was on Baldur's gate." This means both items had the wrong return label. I have called 5 times and each representative was able to locate the item and have said the item was returned to Amazon. Why can't you? Please read the notes on my account. I have a witness that seen me give the package to **** Additionally - 5 representatives (1 being a supervisor) at Amazon have stated the item was received. If the item was received why have I not received my refund!

Sincerely,

***************************
Business Response
Date: 06/14/2023
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us and sharing us the required information.

I've looped in our internal team to investigate about this return. This item needs further inspection and please allow extra time for item to be inspected and processed.

The tentative date expected to be on or before Thursday, July 6, 2023. Request you to cooperate with ** in this situation as the system is not allowing ** to process any requests for this order.

Hope this information helps!! Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:06/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 coffee warmers for ***** each that had a 1 year warranty and after 10 months they don't work. I sent a message to the company and they said they would not replace them. I did a chat on Amazon and talked to ****** who said contact the company then transferred me to ***** who said contact the company who then transferred me to ****** the Supervisor who told me to contact the company in ***** and I told her I already have. I told her Amazon customer service was terrible and that I wanted a refund and she HUNG UP. I want my $***** times 2! I have closed the Chase Amazon credit card and I wont be going back to Amazon again!
Business Response
Date: 06/12/2023
Hello ****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that the product you purchased from Amazon, isn't working now.

Upon investigating, I can see that this item "nicelucky Coffee Mug Warmer", purchased about an year ago. We accept the return of merchandise as long as it's returned in new condition within 30/90 days of delivery.

You can find more information about returns, including return shipping costs and methods, on our help pages here:

******************************************

While we respect your request for refund, I'm sorry, unfortunately we're unable to honor it. We request you to contact the manufacturer "nicelucky", directly for any issues related to product.

We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/13/2023

Complaint: 20171413

I am rejecting this response because:
The warranty on Amazon 's website said the coffee warmer came with a 1 year warranty. The coffee warmer broke after 10 months not 1 year!! The manufacturer refused to replace the product!!
ALL AMAZON DOES IS TELL ME TO CONTACT THE MANUFACTURER, WHICH IS WORTHLESS TALK.
AMAZON CUSTOMER SERVICE IS GONE!!
I WOULD NOT BUY FROM AMAZON AGAIN AND IF YOU DO, DONT EXPECT ANY TYPE OF CUSTOMER SERVICE ANYMORE!!!

Sincerely,

Todd
Initial Complaint
Date:06/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/7/2023, I purchased ******* from Amazon. The cologne was ***** Army at $34.98. Once the package arrived on 6/10/2023. The cologne was something not ***** Army. The cologne is called Victorinox, off brand. Not what the picture and cologne advertised. False advertisement. When contracting Amazon, that are placing the blame on a vendor/seller that Amazon, has allowed to sell on their site. The accountability is Amazon. And, ** being told after contacting seller that I have to wait. I spoke to a manager only gives her name as SL. She did not have any empathy on the ordeal at all. Poor practice. I work hard for my money and have worn ***** Army for over 10 years. Saw a good deal on Amazon, and was given something other than advertisement and picture displayed on Amazon. It stinks and smells nothing like ***** Army. I want my money refunded and a call with an apology from the seller and Amazon.
Business Response
Date: 06/12/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that the product you ordered from seller is not as expected.

I'd like to inform that, whenever you place an order with the seller on our website the funds will be directly sent to that seller and they will take care of the complete responsibility of the order.

Upon checking, I can see that our customer service team has reported seller and now that the product is not available on our website for our team to investigate on this issue.

Also, I see that seller has created return mailing label for you to return the product for full refund.

We appreciate you bringing this to our attention.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/17/2023

Complaint: 20171394

I am rejecting this response because: The package was return with YSPS tracking number 9202090283532000653722. Package was returned and received be seller on 6/14/2023. Still I have not received my refund. Amazon, playing the blame game, and not accepting accountability for vendors they allow to sell counterfeit merchandise. And advertise on their site products that are not whats in the picture. Plainly selling counterfeit products to consumers.

Sincerely,

*********************************
Initial Complaint
Date:06/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Trying to Purchased a **** camera that showed a 20% promo .June 7 . Would not redeem at checkout . Contacted Amazon for help , they advised they were having a Glitch with promo code and would get back to me in ***** hours once glitch resolved . Never got back to me on resolution and now telling me promo was an error . They will not make good on . I want them to honor the advertise promo . I sent here the screen shot of the promo at the time I was trying to use it and buy it .
Business Response
Date: 06/12/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I understand your concern regarding 20% promotional offer.

Yes, the information you received from our customer service team is correct. Promotional offer was incorrectly displayed on our website. It was a glitch and error fixed by our internal team.

While we respect your request for promotional discount, unfortunately we're unable to honor it.

Thank you for your patience and understanding.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:06/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
False advertisement. Pay for one day shipping and I am day 7 and still not receiving my order. When called on earlier they lied to me about the shipping. I pay a membership and don't get what's promised in my membership.
Business Response
Date: 06/12/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you've experienced with the order #***-5284516-5289063.

I've checked your order details and see that item shows delivered on Sunday, June 11 on guaranteed delivery date.

I'd like to bring you notice that, selecting One-Day or Two-Day shipping (Prime included) doesn't mean your order will arrive the next day, that means after shipping your item from fulfillment center, you *** receive your package within selecting shipping speed.

It also takes time to receive the item from our suppliers, package it, and prepare it for shipment. The One-Day or Two-Day delivery option you choose *** not directly correspond with the carrier-branded shipping service used to deliver your package.

We use your desire for a specific delivery date along with our knowledge of carrier capabilities (acquired through sending millions of shipments) to select the most appropriate and efficient shipping service available for your order. I hope you understand.

Concerning your feedback about the deliveries, I've forwarded to the appropriate teams internally for their review. I'm sure our Internal Transportation Team will look into this instance and will try to rectify these errors.

While we respect your request for refund for prime subscription, I'm sorry, unfortunately we're unable to honor it as you're also using all other benefits of prime.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/13/2023

Complaint: 20171338

I am rejecting this response because:

Sincerely,

*********************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.