Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,486 total complaints in the last 3 years.
21,523 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has put a pass code on my account and requires that I be home during the day to give this pass code to the driver to receive the merchandise that I purchase through their website. I cannot be home during the day as I work during the day, but they will refuse to put special instructions on their delivery instructions to the drivers to deliver after 5 PM or accept the pass code on a signed piece of paper that I leave on the door for them. They are requiring I take time off work to accept the package from the drive when they show up randomly throughout the day.
Business Response
Date: 06/14/2023
Hello Mr ****,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the experience you've had with recent Amazon delivery.

Unfortunately, we could not locate any account with the email ID you've mentioned in the complaint. We request you to contact us from the email ID associated with the account and include the order ID in reference for further assistance.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 06/15/2023
My account with ********************** is under an older email that is ********************** The last item I had the issue with is Order #***-2544419-5944256. I have since cancelled the order since they attempted delivery twice during the day and after calling they could assure me it would be delivered after 5 pm so I could meet the driver. I just ordered another item, Order # ***-7022850-9637054, and am forced to ship it to a local Whole foods to pick up since I was advised upon order that a passcode will be needed. This is a huge inconvenience and probably not worth ordering from amazon, if I have to go to the store to pick up anyway, I might as well purchase from a local store.

Please have someone contact me that can direct the driver on all future orders to deliver after 5 pm if a passcode is required.
Thank you

Business Response
Date: 06/21/2023
Hello Mr. ****,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us with the requested information.

We've checked with our team and they've let us know, To ensure secure delivery, some orders may be delivered using a one-time password. If your order is being delivered with a one-time password, youll be asked to enter this password into the delivery drivers handheld device. Once the correct password is entered, the driver will deliver your package.

During checkout, well notify you if your order may require a one-time password and we'll confirm this in your delivery confirmation email. You'll receive your one-time password in your out for delivery e-mail, sent on the day of delivery. You can also find it in Your Orders (*****************************************), by clicking "Track Package" next to the applicable order. The one-time-password can be found underneath the tracking information.

We do not have the option to disable it for all orders.

We hope to see you soon.
Best regards,
********
Amazon.com
Customer Answer
Date: 06/22/2023

Complaint: 20180943

I am rejecting this response because:
They did not solve the problem. They are only pushing it away. There should be a way to notify the driver to make deliveries after 5 PM. If theres going to be a pass code on the order. At this time, there is no way to notify the driver of any special instructions other than to leave it at the front door, side door, rear door, etc..
Sincerely,

***********************
Initial Complaint
Date:06/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ordered a rode on luggage on amazon.They tracking showed it was delivered to my house on june 7,2023. But I did not receive anything. I called them about the situation she told me to wait until june12,2023 and told me that if i dont get anything until them they will refund me. I have that email too.Then i called them on june 12 and they told me that you need to file a police complaint in order to get a refund. and i did the police complaint and tell Amazon the complain number and badge number of the police officer. Then amazon told me that the complaint has to be complete or closed to get refund i called police again and officer told me its open and shut case and there is no further investigation needed. I called amazon again and they told me they will call royal canadian mounted police to validate the complaint. Here's the thing when you call them they will tell you leave a msg and officer will call you back. Amazon unable to provide any number to police for them to call back. And now amazon keep on saying thag we can't validate that you file a complaint. I am feeling that they willingly dont want to help at all. I have spend $75 for shipping only and they refuse to provide me any resolution. I told them atleast give me a store credit and they keep on saying the same things. I have all the emails regarding this
Business Response
Date: 06/14/2023
Hello ********,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

We're sorry for the inconvenience you've had with your recent order.

We could not locate the email ID of your account in the complaint. For account security reasons we can provide information only when the request comes from the email ID of the account.

We request you to write us back from the email ID of your account, include the order ID and a copy of the police report for further investigation.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************

Customer Answer
Date: 06/15/2023
My email is ************************
order number - #***-5629420-3496233
i called non emergency Royal *********************** on **********. And the police officer provide me with a police complaint number 23-95515 and his badge number ***** and his name Counstable *********. And the police officer told me it's is open and shut thing and no further investigation is required.
so when you call non emergency number a women picked up and transfer your call and then you will have to leave a message with the information and your number and then a police officer would call you. That's how it works in ******
amazon told me that they need to validate my complaint and need to know its closed or completed and when amazon manager call he had to shut the call and he told me he can't provide his personal number to police to call amazon a call back and hence they are unable to validate and so they cant give me store credit. But it's not my fault. I have called amazon so many times and i feel they are willingly not helping me.
Business Response
Date: 07/25/2023
Hello ********,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Further to our previous correspondence, our team has confirmed they've tried to call the police station and they're unwilling to validate report.

We're sorry to say we cannot take any action on this order.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/26/2023

Complaint: 20180830

I am rejecting this response because in ****** when you file complaint which is non emergency you will need to call on their non emergency number and then it will picked by someone and then whoever picked you call will transfer your call to automated msg that tells you to leave your name and number and brief message and then police officer will call you back on the number that you provided
so if amazon wants to validate my complaint they will have to leave any number to voice message and then police officer can call them back

i have speak to someone on phone who was one of the managers his name was ************** He put my call on hold and then come back and told me that he cant leave any phone number *** its different person every time you call amzon so couldn't validate my police complaint. I mean that's not my fault if they can't provide any contact number to police to call them back.
And after my call he emailed me that if they cant validate my complaint until july 27, they will refund me. I am not asking thek to refund my original payment method but atleast provide me a gift card.
i have attached the email screenshot that I received from the manager stating the same

Sincerely,

*************************
Initial Complaint
Date:06/13/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had Amazon prime for years. They advertise same day shipping yet can never fulfill their same day shipping this is false advertising then when they continue to delay your package they offer a solution of cancellation and a refund? Im confused how this is legal I do not want a refund I want my items when they are promised you are required to purchase a minimum in order to get this same day shipping I have tried numerous times and they never can fulfill their promise. Their refund process is horrible not even same day yet I was promised my items same day.
Business Response
Date: 06/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your recent orders regarding the order delivery. Issues like this where it keep on repeating feel you bad about the service. I would have felt the same .

We always try to fulfill our promise to deliver the packages on the given time and in very rare situations such delays will occur.

And regarding the same day shipping, the shipping will be calculated from the time of item shipped but not from the time the order is placed.

However, I'll take this as feedback and forward it to our internal team for referrence to work on it so that such delays won't get repeated.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:06/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order number 111-6185930-7269058. I used the Amazon chase card and chose the 12 month 0 percent interest option. They billed me for the full amount $486.23 and I collected 0 rewards points in doing so for choosing the 12 month option. I disputed with the bank, but they told me Amazon has to fix it. I called Amazon and all they do is give me a run around and dont fix the issue. At this point I have zero resolution. I either need the money they owe me in rewards points or I need it rebilled at 12 months payment like I chose when placing the order.
Business Response
Date: 07/01/2023
Hello *******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the 12 months equal pay for the order #***-6185930-7269058.

I've checked with our team and they've informed "For equal pay, when your order ships, the total is charged to your card. The required amount to pay each month will be included in minimum payment amount on your statement. The minimum amount to be paid per month is according to the installments."

Please refer our help page for more info: ************************************************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:06/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 24th I order $168.73 worth of DVDs for a down syndrome girls bday. When I reached checkout I opted to pay cash at rite aid. When I arrived at rite aid none of the employees nor the manager knew how to do this transaction. So I cancelled the order and reordered it. So instead I purchased a prepaid Amazon card and when I tried applying the gift card it tried billing my debit card instead, so once again I cancelled the order. The third time ordering this merchandise it went through with no problems. On April 27 the the day the first package was to arrive nothing, so I called customer service and was told my account was on hold and after I verifi s my account the order would be processed and then shipped. After spending the next three weeks sending pictures of my ID, pictures of the prepaid card and receipt of purchase for the prepaid card 4 times. I was finally told by a customer service employee that my accounthad actually been closed on the 26th of April. So why have me jump through these hoops if my account had been closed. When I called to find out about getting a refund I was told that they were not issuing a refund. So now I have no DVDs that were ordered nor do I have the $168.73 that I paid for a prepaid Amazon card nor do I have a prepaid Amazon card worth $168.73. How can a multi billion dollar company just St keep someone's hard earned money? I just want a refund for the $168.73 and would like to never do business with Amazon again. Please help there has to be something I can do to not let this corporate monster just steal my money. Since this order my phone number has changed, the number on my account ************,
Business Response
Date: 06/27/2023
Hello *******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience you've had.

Up on further research, I see the Gift card you've provided is claimed on your another account. To help you with this, we've restored the account and the gift card balance. You've partially used this Gift card balance ($15.81) to place the order #***-4865069-7273847 for the "Two and a Half Men: Season 5". You can view your balance and usage history in Your Account here:

*************************************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 06/30/2023

Complaint: 20180596

I am rejecting this response because: after receiving the email from Abhishek from Amazon I tried logging into my account and could not do so because I no longer have the same phone number to receive a verification code from Amazon, I talked to a few different customer service reps and one told me to create a new account call back and they could transfer my balance of $153.92 to which I found out they can not do. Then I was told that even though I could give them every detail to my account including the previous order and exact total, and all the dates and dollar amounts and what was ordered, that even though they could tell and they believed it was my account that due to the security protocol they couldn't do anything. Then I was told it would be transfered to the security department and I'd hear back in ***** hours which has pasted and still nothing. I was told even if I closed my account I couldn't get a refund of my money, which I don't understand because this is all happening die to something they caused. Into longer have the same number, nor do I live at the same address because this incident cause a lot of problems for me. I would still like a refund of my money as I am not sure I want to do business with them after all the jumping through hoops and getting no results so far.

Sincerely,

***********************
Business Response
Date: 07/11/2023
Hello *******,
Further to our correspondence, I've added the credits to your new account on July 7, 2023 and emailed you stating the following:
"Thank you for writing back to ** with the requested information.
I've added $153.92 to your new account. Please log into your new account to view the Gift card balance

*************************************************

We look forward to seeing you again soon."

Best regards,
Abhishek
Amazon.com
Initial Complaint
Date:06/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I am an Amazon seller (Merchant ID: ATPC10BRQQ5H5) in desperate need of assistance. Amazon has blocked my account and permanently held my funds through a process that makes zero sense.I admitted to violating Amazons dropshipping policies, though inadvertently, and I take 100% responsibility for this. Amazon said I could appeal this mistake. And yet, the process has shown that my appeals have not been reviewed fairly:-2 times, Amazon said I was only restricted for Merchant-Fulfilled selling, meaning I could sell FBA. In addition, I was told twice that my funds would be released. Yet when I checked my account, neither of these were true!-1 time, Amazon sent me correspondence that was addressed to another seller named ***************************. I have no idea who that is.-2 times, Amazon said my seller account **** UNLIMITED was blocked because it was related to my **** UNLIMITED account in ******* and ******. This makes no sense at all! Of course the two are related. They are both allowed to sell under Amazon policies.I provided a detailed Plan of Action explaining how I would prevent any breach of Amazon rules in the future just like they asked me to do. And yet response after response has been baffling, irrelevant and unfair.Please, BBB investigators, help me. I know you are experts at helping sellers like me obtain a fair review of our situations. You are my only hope to obtain both the funds I earned and my Amazon seller account.
Business Response
Date: 06/15/2023
Hello,
Your seller-fulfilled offers have been deactivated and your listings have been removed in accordance with the Drop Shipping policy.Why did this happen? We have taken this measure because we have found that you have repeatedly violated the Amazon Drop Shipping policy. Drop shipping or allowing a third party to fulfill orders to customers on your behalf, is not acceptable unless it is clear to the buyer that you are the seller of record.When a customer sees packaging and invoices or receipts identifying a seller that is not you nor Amazon, they may be confused about how their order is being fulfilled and who they should contact with any problems or questions.
For more information, visit "Drop Shipping Policy":***********************************************************
Have your seller-fulfilled offers been deactivated in error?If you believe there has been an error, please submit an explanation by following the instructions in the banner on the top of your "Account Health" page, and you will hear back from us via email: ***************************************************************************
Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our Drop Shipping policy.
What happens now?Your seller-fulfilled orders will remain deactivated. You may still accept Amazon-fulfilled orders. To learn how to change seller-fulfilled offers to "Fulfilled by Amazon", visit "Fulfillment by Amazon (FBA)":******************************************************
A reserve equal to your gross sales amount for the preceding 14 days will apply while your account is under review. Based on your order volume, the amount of the reserve may change daily. This reserve amount shows as your "Unavailable Balance" in your "Payments Report" in Seller Central.When your account balance exceeds this reserve amount, you will be able to transfer funds based on your settlement schedule. For more details, visit the "Payments Dashboard" in the "Reports" section of Seller Central:***************************************************************************
We're here to help If you have questions about this policy or information requested above, please contact us:******************************************************
For more information, visit "Create a plan of action to reinstate selling privileges":***********************************************************
To view your account performance, select "Account Health" on the home screen of the "Amazon Seller" app on your iOS or Android device, or go to the "Account Health" page in Seller Central:*************************************************************************** The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app:***********************************************************************
-- Download the Android app:********************************************************************************************************

Sincerely,Seller Performance Team Amazon.com
Initial Complaint
Date:06/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 9,2023 I paid ***** for a portable toilet through online Amazon Prime. had it shipped to **** amazonhub on Rainbow. I opened each individual package there at **** on Monday 12, 2023 at ****. I put my three pair of tactical glove, one bag of four pack of utility gloves, one pair of egytian socks, and a headlight lamp, in my big carrying purse. I through the packaging away in the **** garbage can. That is all I received that day. I noticed on my pickup orders through email, that my portable toilet was picked up, never received the item. I reached out to customer care on Monday 12, 23 they refuse to replace the order,t his is what i requested. So i reached out by chat email on Tues 12, 23 at **** they refused to replace let alone refund. So they stuck a shipping label on a box without the item in the box.
Business Response
Date: 06/15/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry that you haven't received your item from order #***-1470282-4882633.

I've reviewed the details of the order and the correspondence provided by our support team. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

You may reply to the email correspondence sent on June 13, 2023 at 5:38 AM (PDT) with the subject line "A Message from Amazon ***************** for any further assistance.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:06/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,My amazon account was put on hold, after I tried reloading my gift card balance with $500, (Which I guess is a red flag). When logging in to my amazon account I was prompted to upload documents that proof my ownership of the credit card and account in question. I uploaded the required documents, but got a response from a ********************************* email, that the uploaded documents are not sufficient or invalid, this happened 3 times, with nobody explaining me what is missing or what else I can provide to proof account ownership, I contacted amazon by phone, but the agents said that this issue is handled by specialists, and there is no way I can talk to that team, all the agents over the phone can do is send feedback to that department, which they claim they did.After the third time getting the same response by email, I wrote a nice letter to amazon (which I uploaded here as well) explaining the whole situation and that I provided all documentation to the best of my knowledge, and that there is no other way for me to contact the relevant team. I also carefully selected 2 documents and highlighted the requested proof. and uploaded it together with that letter (uploaded all 3 here as well.) I got a response in less than an hour (usually it took them about 24 hours) with the following:Hello,After a review of your details, we have determined it is necessary to close your Amazon.com account. Any pending orders have been canceled.We may not reply to further emails about this issue.Sincerely,Account Specialist ******************** ************************************ You can understand how frustrating this is, especially that I have a gift card balance on the account with remaining $200+, and I would be glad if BBB can step in and help me through this.Thank you *********************** ************ *****************
Customer Answer
Date: 06/25/2023
Hi,

The issue has been resolved, as amazon reinstated my account, I am not sure if this was due to the BBB involvement, but thank you anyway.

***********************
Business Response
Date: 06/27/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Based on investigation, the hold on your account is removed and your account is currently in active state.

The current gift card balance on your account is $207.01. You can view your balance and usage history in Your Account here:

*************************************************

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:06/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an carburetor on Amazon and received a used one not even the brand I ordered so I sent it back for a return and it has already been 2 weeks but they are telling me after they receive it they hold my money for another 30 days and I find this very funny that this is only done on items over 100 dollars they are holding over 500 dollars from me for over a month after they receive there item back this is for one unfair and not right as they are making a small fortune on interest on there returns by not returning our money for over 30 days and I feel as if this is a scam and not fair as I am still out the item I ordered plus the money at this moment
Business Response
Date: 06/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-8941938-8379437 regarding the refund for the item you returned.

Based on the order details and return tracking information, the item marked as returned on Jun 13, 2023.

The refunds are processed within ***** days once we receive your return. Shortly after, you'll receive an e-mail message confirming your refund.

As the refund will be issued automatically, we don't have option to process refund manually. I request you to wait for the return to be processed and the refund will be issued.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 06/14/2023

Complaint: 20179939

I am rejecting this response because: this is not an exeptable resone to why I do not have my return this company is scaming people out of there money and time there is no reason for this at all Amazon is nothing but a rip off selling hub that sells second rate trash for a premium price

Sincerely,

***************************
Initial Complaint
Date:06/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a delivery by Amazon, which was not delivered to me. I spoke to customer service and they are really not telling me anything theyre not giving me any information. I let them know that I have two jobs and Im babysitting my grandson and they not accommodating me in no way, I have many of tennis is letting me know they are leaving orders in the building in a high crime area
Business Response
Date: 06/15/2023
Hello Kendo,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from orders #***-4779960-1324215 and ***-1649009-5001007.

To help you with this, I've worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

Ive pasted their response below for your convenience:

Based on the outcome of our investigations, we believe the [package/item] was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact ** back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for ** to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before July 25th to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************

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