Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,511 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/13/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on the Amazon app on 6/12/2023. The order included a Green ****** with stand and a Bluetooth headset. I paid the highest shipping price to ensure my items would be delivered the next day. However, once my order was placed, I received an email advising that only the headphones would be delivered the next day. The purpose of paying extra for next day was because I needed the Greenscreen with stand next day for business. I contacted Amazon's customer service to inquire about ********** date and request a refund for the extra monies I paid to have next day delivery. I was assisted then transferred to another agent who had me on hold for over ************************************************************************ addition, I could hear the agent come back every so often but never acknowledged me. Eventually the agent disconnected the call and no one from Amazon has followed up. I am looking to have the $12. 69 I paid for overnight delivery refunded.
Business Response
Date: 06/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-4684831-9153827 regarding the delay in delivery and refund for the shipping charges.

Based on the order details and previous communication, the refund of $12.69 is issued in the form of gift card balance on Tuesday, June 13, 2023.

The current gift card balance on your account is $12.69. You can view your balance and usage history in Your Account here: *************************************************

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 06/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:06/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get this stupid company to FIX whatever is going on with my card that is preventing me from purchasing items with it for nearly a month now. I had been dealt with Synchrony on the issue and they repeatedly state that amazon is the problem and they need to fix the issue on their side of things. I have already missed out on purchasing a mattress for $157 and a drawer that was on sale for about $80. I am tired of dealing with issue with this stupid company and need them to honor my purchase for the mattress I was about to purchase, most especially since I have already tried TWICE to purchase this item at that price. I will not rest until they finally take responsibility and FIX THE ISSUE WITH MY AMAZON CREDIT CARD SO I CAN MAKE PURCHASES!
Business Response
Date: 06/15/2023
Hello *****************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern shared about the declined transactions on the Amazon Store Card on your account around May ***** or so. While we are sorry to hear of the inconvenience you faced, I see that Amazon was not the initiator of the declines.

On the transactions around that date, we received a 05 decline code. This is a common generic decline with no information received from the bank. You can ask the bank about it or look it up online.

In this case, we recommend you add the card all over on your account, taking care that the latest and correct information for the card is used. As an alternative, you could reach the bank for assistance.

While I realize you are frustrated and we are happy to help, I would request you to desist from name calling and work with us towards a solution.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was locked for absoulute no reason they said i should file proof of rje account i did that i showed propf of ownership of the giftcard it was $120 my account is still locked they wont give my money back that was hard earned i just newd my money back the phone number of the amazon account was ************
Business Response
Date: 07/11/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. Please provide the phone number or email associated with your Amazon account.
Sincerely,
**********
Amazon.com
Initial Complaint
Date:06/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item has been received it was returned on 06/09/23 I've asked Amazon to update tracking info they refused. At first it was *********************** to receive my funds back but now it's 30 days. Then the agent told me today they don't know where my package is on the phone. I just want my money back the chair was missing screws ********.
Business Response
Date: 06/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-8658391-6372213 regarding the refund for the item you returned.

Based on the order details and previous communication, the refund of $40.95 is issued to your gift card balance on Tuesday, June 13, 2023.

The current gift card balance on your account is $40.95. You can view your balance and usage history in Your Account here: *************************************************

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:06/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a box set of blu ray movies and received them damaged so I returned the item and was promised a refund to my gift card of ****** and I was told it would be within a couple of hours and it's been almost a month and they keep putting off my refund
Business Response
Date: 06/14/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you haven't received refund for your return.

I've checked with our returns center and this order needs inspection. Please allow ** to investigate and our team will definitely send you an email confirmation, when once the refund is processed.

As per our records, the estimated refund date shows July 24, 2023, which is why we're unable to raise request for refund. In this case, I would request you to wait. Hope you will understand our limitations in this regard.

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/15/2023

Complaint: 20179168

I am rejecting this response because:
I have already waited longer than I was originally told I would have my refund. I want my refund now.
Sincerely,

*********************
Initial Complaint
Date:06/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on June 3rd, 2023 for a product at a price of $99.91.The product should have shipped like any other order, but this one got delayed and I could not be given a specific reason as to why this order was not being processed. I was sent an email asking for my approval of the item that I had ordered which made no sense as I have never received such an email from Amazon before asking for such an action. However I did approve the order and since then its just been issues and excuses from the Amazon associates. I will supply a photo with this bogus email. As I investigated it appears to me the item may have been cancelled by the seller because the price I paid did not reflect the price of the item the next day when the price had changed, Im guessing due to inflation or some other change. The new price is $104.80 and so I had been instructed by the Amazon associate that they could do nothing about my order because it got lost in between something. Not sure exactly what that meant. And just to mention that on June 9th, 2023 I had originally called Amazon to investigate the issue I was experiencing and that associate had told me that my order was damaged in processing and it was the last item left and no more in stock. Yet the website was showing it was in stock and when I told him it was in stock he started telling me another story but I didnt pay attention to closely because I knew something wasnt right and I was being given excuses. Today June 13th, 2023 the associate told me the only option I have now is to cancel my order and redo the order all over again. If placing the order now I will be paying more than what I originally would have paid and I believe my order was cancelled by the seller because of the price.There is a bit of dishonest business practices occurring within Amazon that needs to be investigated. Orders dont just mysteriously get lost in between something as I was told by the Amazon associate on June 13th, 2023.
Business Response
Date: 06/14/2023
Hello ******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the processing of the item purchased in the order #***-0710476-2953808 and for the assistance provided by our support team to help you on this.

I've reviewed the details of the order and see that the order was placed when the item was listed by 'Brownstone Brooklyn', a seller on our website though it was fulfilled by Amazon.

Further, I see that the item is currently out of stock with this seller listing and hence the order was on hold.

In this case, as the item is unavailable with the seller and you still need the item, to help you re-order for the same price, I've applied a $6 Gift Card balance to your account as an exception.

You may cancel the current order and re-order the item at your convenience. Below is the item link for your convenience:

********************************************

You can view your balance and usage history in Your Account here:

************************************************

Thank you for your understanding and co-operation. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 31, 2023 I contacted Amazon customer service regarding two issues. (1) purchases I had made were charged to my account multiple times and (2) I had two charges on my account that I could not match to any purchases. The customer service representative reviewed my account and told me that the charges were only authorized one time, even though she read me what she was reviewing and it was clear that it had authorized multiple times. She failed to resolve the issues, so I disputed the charges through my bank as "duplicate charges." After filing the dispute, amazon FROZE MY PRIME ACCOUNT and sent me to a COLLECTION AGENCY for the amount that I was disputing because they charged me multiples times for my orders. My account has been frozen since June 1, 2023. I have been a Prime member for YEARS with no issues and now I can't use my benefits and have to dispute amazon's error with a collection agency. I contacted the collection agency (TRS) to get an update on my dispute and they told me I have to wait THIRTY DAYS for a response, and wouldn't even tell me if they had all the information needed to review my dispute. So, i tried to called amazon customer service today, June 13, 2023. I requested a call to my cell phone from them, I was transferred to a representative who was driving a car? There was horrible noise in the background and the person had an accent so I could not understand a word she was saying. She asked me to repeat what I needed three times so I hung up. I want my account reviewed, the dispute at TRS completed/resolved because I do not owe Amazon money, they owe me money for 4 duplicate charges and 4 unknown charges on my account. I want my ********************** account unlocked and I was a refund for the time I have been unable to use the benefits I PAY FOR! This whole experience has been unacceptable.
Business Response
Date: 06/26/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 26/6/2023.
Sincerely,
Amazon.com
Customer Answer
Date: 06/26/2023

Complaint: 20178873

I am rejecting this response because: I have already provided Amazon and their collection agency with the necessary documentation to unlock my account. I have provided this documentation more than once including with this complaint.

Sincerely,

Rainbow *******
Business Response
Date: 07/27/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear your account was froze due to account activity.

Upon reviewing, I can confirm that the account has been re-activated and you can place Orders and an E-Mail has been shared as a confirmation on Wednesday, July 12, 2023 at 10:01 PM (PDT)

Further, We only charged you once per Order for 3 orders ending with ****, **** and 6668.

When you place an order, we contact your bank for a purchase authorization to verify your checking account but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled.

Thank you sharing screenshot of statement. As you can see these are not actual charges but pre-authorizations. You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
****************************************;
Initial Complaint
Date:06/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dress for ***** from amazon.com . The dress did not fit so I returned the dress on June 6 2023 . As of today I have not been refunded for the dress . Below is a copy of the return slip from *** ,a picture of the dress at purchase and the amount coming out of my bank account. I have contacted the seller four times and Amazon three with the last phone call today. I still have no refund and do not have funds to purchase a new dress for this wedding on Friday . They are refusing to refund the purchase price of the dress in time for me to purchase a new dress from the store. I'm on SSI so I have no other means to get another dress until my SSI check comes on Saturday which is to late for this trip. The dress was returned on time my refund should be done the same . Thank you
Business Response
Date: 06/14/2023

Hello,
We have reviewed the issue filed for the Order 114-7260114-8600202 and noticed that the Buyer wished to return the item for a refund.
A full refund has been issued to the Buyer in the original payment method.
Refund Amount:
Refund Amount: USD 82.66
Refund Date: 06/14/2023
In summary, we have refunded the Buyer in full.
Initial Complaint
Date:06/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/27/23 I retured 2 items. 1 x Power Cord for Cricut Explore air 2, 18V 3A AC Adapter Charger for Expression 2, Personal Expression Create, Mini, Cake, Explore, Cricut Maker Model:;1 x Ledy Champswiin Christmas Newborn Baby Boy Girl Clothes Set ************ Tree Print Long Sleeve Tops Pants Toddler Winter Outfits They seemed to have got lost in return transit somewhere. ********* I recieved an email saying I would be charged again if I didn't return the items. I called Amazon and explained I returned them to *** in Jan and wasn't sure what happened. They agreed to remove the "re-charge" and close the issue per the email below.Hello,I'm glad I was able to help you with your concern I'm sorry you received an e-mail notification indicating you were required to return the 1 x Power Cord for Cricut Explore air 2, 18V 3A AC Adapter Charger for Expression 2, Personal Expression Create, Mini, Cake, Explore, Cricut Maker Model:;1 x Ledy Champswiin Christmas Newborn Baby Boy Girl Clothes Set ************ Tree Print Long Sleeve Tops Pants Toddler Winter Outfits you shouldn't have received that e-mail notification. I've fixed this error, and we won't be charging you again for the item.We are here to take care of the issues you encounter and we always endeavor to provide the best service to our valued customers.Your patience and understanding are highly appreciated.We hope to see you again soon.We'd appreciate your feedback. Please use the buttons below to vote about your experience today.Best regards,El M.Amazon.com However this issue arose again in May and I called Amazon AGAIN... and went throught he same song and dance. They apoligized and assured I wouldn't be charged. However, I was charged on June 9th for the 2 items. This is unacceptable. I have been dealing with this for 6 moths now. I want my refund and a year of prime or store credit credited to my account for the hassle of this.
Business Response
Date: 06/14/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing this to our attention.

I'm sorry that you have been charged for the returns. That's definitely not what we want our customers to experience.

Upon checking with our internal team, your returns wasn't scanned properly at the time of return, which is why you have been charged again.

However, please do not worry, I've taken liberty and issued refund on both the items. You will receive this refund within 3-5 business days to your original payment method. Here are the details.

1. Order ID: ******************* Refund amount $13.99
2. Order ID: ******************* Refund amount $16.00

We appreciate your patience and understanding.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/14/2023

Complaint: 20178695

I am rejecting this response because: This refund is simply not enough and I will continue to pursue a credit for my Prime membership.

I called and had this issue taken care of on 2 separate occasions and still was wrongfully charged. Luckily, I don't live paycheck to paycheck, so it was not that big of a deal. However, I still had to clear this issue up twice before and have email confirmation from amazon that it was resolved, and still wound up being charged. Unacceptable. Terrible way to treat customers. I am due a credit.

Sincerely,

***********************
Initial Complaint
Date:06/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Team, I purchased a rug from amazon with order no #***-1214687-6858610 but due to quality issue I returned back product to *** on 06/06/2023 and its was received back by amazon executive 06/08/2023 on and now its been more than 5 days they have not processed my refund. I tried to reach out to them multiple times and they are giving some lame excused it will take **************************************************** past also I returned the products and refund gets processed in 1-2 days so why this product has been a special treatment to harass customers and not refunding their money? What is point of being a prime member if refund takes 14 days to process.I need my full refund and delay compensation as well ASAP.Thanks Rohit
Business Response
Date: 06/14/2023
Hello Rohit,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the return process of the item from the order #***-1214687-6858610.

I've reviewed the details of the return and see that the return was successfully processed at our returns center on June 13, 2023 and a full refund was processed back to your payment method (gift card balance) used on the order.

You can view your balance and usage history in Your Account here:

*************************************************

I see that the gift card balance refunded was applied on order #***-5923301-6697041 placed on June 13, 2023.

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/15/2023

Complaint: 20178596

I am rejecting this response because: I didn't received delay compensation from seller or amazon yet.

Sincerely,

Rohit Kotak

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