Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

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  Amazon.com

  715 Airtech Pkwy Plainfield, IN 46168-7442

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THEY SOLD ME A DEFECTIVE **** , ****** RECLINER SOFA WAS RECALLED FOR MAJOR SAFETY CONCERNS / I BOUGHT IT FROM THEM NOT , THEY REFUSED TO TAKE THE **** BACK BECAUSE THE RETURN WINDOW WAS CLOSED , BUT THIS IS A MAJOR SAFETY ISSUE AND I CANT HAVE THE SAME RULES / I OFFERED TO DISABLE THE CAUSE OF THE SAFETY ISSUE MYSELF AND HAUL IT AWAY FROM MY BASEMENT MYSELF IN RETURN OF A FULL REFUND BUT THEY GAVE ME ATTITUDE AND HUNG UP ON ME INSTEAD OF SHOWING APPRECATION TO MY HIGH VOLUME PURCHASING AND GENEROUS SPENDING . NEED A REFUND

  Business Response

  Date: 06/15/2023

  Hello,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We are sorry to hear that the item is recalled. I can see that the item has been removed from our website.
  
  I've reviewed your account and can confirm that the return window has been expired and we will not be able to arrange a return on this.
  However, as the item is recalled we request you to please contact the regulatory agency or manufacturer to help determine if your product is affected by the recall and also for further assistance on it.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20182308
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue: I did not receive the item. Perhaps it was stolen Order date: May 26th 2023 Delivered Date: May 27th 2023 Order# ***-5233840-4622655 Grand total $1205,86 - purchased on installments ( billied over 5 months)order placedment charge: $325.87 next charge Jun 26th $220 I have contacted Amazon support 5 times via chat and 1 phone call. Each analyst states they've opened a case and to refund and/or investigate. There has been zero resolution.Amazon needs to refund the order and cancel the subsequent payments. They cannot bill me for items I have not received.

  Business Response

  Date: 06/15/2023

  Hello Wasim,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We are sorry to hear that you didn't receive your Order.
  
  Rest assured, I can confirm that the refund has been processed on Tuesday, June 13, 2023 at 3:56 PM (PDT)
  Refund amount $325.87 to your Original payment method, remaining refunds will be auto cancelled by your bank.
  
  You can view details of the completed refund on your Amazon.com account:
  **********************************************************************************
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Four Month ago Amazon Prime started drafting my account without authorization for my daughter's account who doesn't live with me nor does she have access to my account. Those payments refunded back. ********** ordered a new card but on today Amazon Prime tried to draft my account again using a sycalled **** updater for new card number. I have not or does not authorize them to debit my account as my account with them also has been canceled. My account is paid until the first of July. ********** had to request one of the payments back on June 2 which was credited back on the 9th. The must cease as I get tired of going thru this every month requesting one of those payments back.

  Business Response

  Date: 06/15/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. 
  
  For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.
  
  We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. 
  
  You can look up your orders online through Your Account ***********************/your-account).
  
  Note: Legal and privacy concerns limit the information we can release and to whom it can be released.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  ***********************************

• Initial Complaint

  Date:06/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Amazon **************** to find out why my 'next day' package (order #***-4879369-1373823) was not delivered and to find out if I am getting the package. The agent, who said her name was ****, told me that I would have to hang up and have someone else help me. I had already been on the phone for over 30 minutes and she says that I would have to go through that again. She refused to assist me. I asked to speak to a manager and she absolutely refused to let me speak to a manager.Amazon took my money ($65.50) and is not delivering the package. Now Amazon will not even let me address the issue with them. I have no recourse to get any service or my actual package.

  Business Response

  Date: 06/17/2023

  Hello ****,
  
  I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding the delivery of order ending with 3823.
  
  I do see that the package is showing as delivered on 6/14/2023 at 6:54 AM PST. I hope you are enjoying the package.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  ==========================
  
  Information received date: 6/13/2023
  
  ==========================
  
  Case Description: I called Amazon **************** to find out why my 'next day' package (order #***-4879369-1373823) was not delivered and to find out if I am getting the package. The agent, who said her name was ****, told me that I would have to hang up and have someone else help me. I had already been on the phone for over 30 minutes and she says that I would have to go through that again. She refused to assist me. I asked to speak to a manager and she absolutely refused to let me speak to a manager. Amazon took my money ($65.50) and is not delivering the package. Now Amazon will not even let me address the issue with them. I have no recourse to get any service or my actual package.
  
  Regards,
  
  Sai babu
  Amazon.com
  ***********************************
  

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20181871
  
  I am rejecting this response because:  My issue is that my package was delivered two days after it was supposed to be delivered.  When I called for assistance, ******* refused to assist me.  She told me to call back, go through the hold process, and someone else would help me.  When I asked for a manager, she absolute refused and hung up on me.  I asked for Amazon to call me in the BBB complaint, but once again Amazon refuses to follow through with customer service.

  Why is it acceptable to deliver a package two days after a 'same day' delivery and then refuse to assist you in tracking down your package?

  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/23/2023

  Hello,
  
  Thank you for responding.
  
  I am sorry for the inconvenience caused to you with the delay in delivery. This rarely happens with Amazon.
  
  I've forwarded your feedback about our logistics to our shipping department. I know they'll want to hear about your experience.
  
  We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.
  
  To make up for this inconvenience, I've also issued a $10 promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.
  
  If you wish to receive the refund for this item, You can return it in new condition with all original packaging and accessories within 30 days of delivery.
  
  Our ********************* guides you through the process and gives you options for a return mailing label:
  
  *************************************
  
  Regards,
  
  Sai babu
  Amazon.com
  *****************************
  
  
  
  

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have purchased an item on 04-07-2023. I requested a return on the item on 04-09-2023. Amazon provided me a shipping label. I packaged up the item, in perfect condition, and sent it back to Amazon. *** shows that the package was dropped off on 04-11-2023. I was not refunded. I contacted Amazon approximately one month later, around 05-10-2023, and I was told that Amazon agrees that the package is marked delivered but the item itself was not scanned back into the system. I was told that sometimes people have to wait up to 60 days before the item gets scanned into the Amazon system. I wait another 30 days. I called Amazon around 06-07-2023 and was told the item was not scanned in yet and I had to wait until 06-10-2023 before being able to take further action. I wait until 06-10-2023 and call back Amazon. They tell me that there is nothing they can do to help me now that 60+ days have passed. Then they tell me to file an investigation with ***. I filed the investigation with *** but the investigation was closed by *** due to the agreement between Amazon and *** where Amazon has to initiate the investigation. I then called Amazon one final time and was told they will not call ***, they cannot help me, and I don't have any more options. I don't know what else to do at this point.

  Business Response

  Date: 06/17/2023

  Hello *****************,
  
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We understand your concerns regarding the return of the order ending with #*****.
  
  We've checked with our fulfillment team and they've confirmed the product we've received is different from what was shipped and we're unable to refund in this case.
  
  We hope to see you soon.

  Regards,
  
  Abhishek
  Amazon.com
  *****************************

  Customer Answer

  Date: 06/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for Sellers' indentity verification over a week ago and shortly after I noticed the *** was wrong. I called 7 times throughout the week and was told that "just wait" or " will email you a link" to correct it. Every email sent has the same generic link that just takes you to sellers Central Log in page. Finally I was told that they will " escolate it to Level 2" last week and got an email with the same generic response. After waiting for a week I called at 8-9 AM today and was transfered to "in house" department and spoke with someone who state that application was pending and wait Shortly after our call I got an email stating " account could not be verified because *** doesnt match" . This was expected since *** was entered wrong I was given an option to reapply. So I did. new application only requested "ID" and "credit card/bank" documents without asking for ***. Now im worried that it would get declined Again becaus it wont match the *** on DL . I called seller central costumer service again and I was told they will email me a link but it can ONLY be emailed after the call. so I hung up and waited recieved the same generic email and link.So i requested a call again at 1:24 PM and spoke with another rep who would not let me finish explaining so I finally asked if she would let me explain to which she responded with " Oh Gosh" and when I asked if thats how she responds to every concern she stated " sorry, im fraustrated because we had lot of calls". She then put me on hold as I was describig my issue and never came back. I called back AGAIN and asked for a supervisor. I was told that they can take my number and a supervisor will call me back in 4 hours. I just want the *** changed so it matches the *** I dont know what else I can do As a prime member myself, I am shocked how seller central costumer service is. I have attached the call logs from just today. Hope they are recorded

  Business Response

  Date: 06/14/2023

  The complainant's selling account was reinstated 7 days ago after being unused for an extended period of time. Please advise the complainant of such. Additionally, we appreciate the feedback they have provided on their customer service experience and we will forward the information to the appropriate parties.

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20181726
  
  I am rejecting this response because: im unsure why im being told that my accound has been reinstated and verified when the last communication I have received from Amazon is as follow:

  "Amazon
  09:55 AM
  06/13/2023
  Hello,
  
  
  We reviewed the documents that you provided but were unable to complete your verification process. As a result, we are unable to activate your account. Why is this happening?The document that you provided as a proof of identity is not acceptable for the following reason:--The date of birth that you entered in Seller Central when you registered your account does not match the date of birth in the identity document. Update the date of birth in Seller Central to match the date of birth in the identity document. To learn more about our requirements, go to "Seller Identity Verification":************************************************************************* How do I resolve this situation?Within the next 30 days, please upload a scanned copy or photo of all the required documents listed on the "Identity Verification" page and make sure that the information that you entered in Seller Central matches the information in the documents.To submit the required documents or update your information, sign in to Seller Central and follow the on-screen instructions:**************************************** Do not attach documents to this email. For security reasons, we accept only documents uploaded to the "Identity Verification" page on Seller Central. What happens if I do not upload the required documents?If we do not receive the required documents within the next 30 days, your case will be closed and we will not be able to activate your account. We're here to help If you have any further questions, you can contact Selling Partner Support:****************************************/cu/contact-us The Seller Identity Verification team Thank you for selling with Amazon,****************Amazon.com Seller Support"

  I have re-applied however as I mentioned, application does not allow me to change my *** which means it will not match the document.  All I want is a call so I can explain the issue and have the *** changed to correct *** so the verification process can be done 

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 06/16/2023

  Good morning 
  
  I received an email from Amazon and account verification was completed today. We can close the complaint as issue has been resolved 
  
  Thank you so much for your assistance 
  
  
  

  
  

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have returned some stuff to Amazon and they wont give me my back my refund and its been more than *********************************************** there warehouse

  Business Response

  Date: 06/14/2023

  Hello *******,
  
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We've reviewed the complaint and understand your concerns regarding the refund for the return of the order #***-7018956-5337005.
  
  As informed by our specialist team, a refund will be issued once the item is received and processed. In this case, as the product has not been processed, it means the product was missing from the return. We're unable to take any action in this case.
  
  We hope to see you soon.

  Regards,
  
  Abhishek
  Amazon.com
  *****************************

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account **************************** has been put on hold, i submitted billing statement for my store card and then i got this email "Thank you for your response. We have reviewed the information you provided but we were unable to verify your payment based on your response."I legit even gave the statement, yet they want me to give again, so i did give again, then i got this "Thank you for your response. We reviewed the information you provided but we were unable to verify your identity because the document provided was illegible/unclear. Your account is still temporarily on hold."Now they say it's illegible, it was so clear not unclear so i gave id this time Guess what you gave me back "After a review of your details, we have determined it is necessary to close your Amazon.com account. Any pending orders have been canceled."makes 0 sense, atleast give a reason Also i am not even the first person with this issue, check reviews, + i know people who have gave eevrything they have and you amazon, keep saying nonsense about **** and **************** not being able to be valid, when you can clearly see they have a store card by their BIN number, like it is clear , 3 is ****************, and 4 is ****, and 6 IS AMAZON STORE CARD, quite pathetic that i am not the first person, and a company like this is broken in their team Thank you all i gotta say is fix up your team Have a great day hope it gets off hold :)

  Business Response

  Date: 06/26/2023

  Hello,

  
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  We notified the customer of this decision by email on **********.

  
  Sincerely,
  ********
  Amazon.com

  ===============

  Customer Answer

  Date: 07/01/2023

   
  Complaint: 20181388
  
  I am rejecting this response because:
  No reason specified

  unfair

  took so long to respond like been a month now not even exaggerating

  trash team mostly not all

  gave proof of statement
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7 2023 I had went through amazon with my Ebt card to buy what's left on my ebt card and I received ( Error and Refresh your Amazon pages ) no clue where that is , I got a hold of Amazon and they claimed that my name isn't in the computer's and they have taken the amazon prime fee from me and will not refund me this and I have orders that they haven't sent to me and literally wiped my orders clean off my board , I ordered a ring and a zip up bra and they have taken the money out of my account through ************** na and now has completely lock me out of my Amazon telling that they suspect defective hacking on my account being that password was right and they keep giving me the runaround on it. Please can you help on this. If they aren't going to send me my orders than I need my money back, I can prove this on my bank account

  Business Response

  Date: 06/28/2023

  Hello ********,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the difficulty you encountered while trying to access your Amazon.com account. For your protection, we're only able to make account changes when we can confirm the request is coming from the account holder.
  
  Ensuring the security of our customer account information is our top priority and were not willing to take any short cuts where your privacy is concerned. The phone security verification questions are necessary to prevent any unauthorized persons from accessing your account.
  
  Please reply back to us with the below information and the concerned team will reach out to you to resolve this issue.
  
  Preferred Contact Number  *
  Best time to call  *
  Preferred Contact Language  *
  Time Zone*
  
  We look forward to hearing from you.
  
  Please feel free to contact us directly by replying to ***********************************************.
  
  Regadrs,
  Pratap

  Customer Answer

  Date: 07/01/2023

  I haven't had amazon in month under the email address I have given you just now. Amazon has taken out amazon prime of **** for this month and **** for last month , they are giving me the runaround about me calling them , I have 3 times and each time they tell me to go through customer service and they will handle and when tell them I can't that I no longer have Amazon with you they hang up on me. I'm having a bad time with Amazon and I would like my refunds back into my bank account , they are suppose to be asking me if to confirm the payment which the way I have them set up on my account with them. I have the proof that you need for you too see it

  Customer Answer

  Date: 07/01/2023

   
  Complaint: 20181047
  
  I am rejecting this response because:

  I haven't had amazon in month under the email address I have given you just now. Amazon has taken out amazon prime of **** for this month and **** for last month , they are giving me the runaround about me calling them , I have 3 times and each time they tell me to go through customer service and they will handle and when tell them I can't that I no longer have Amazon with you they hang up on me. I'm having a bad time with Amazon and I would like my refunds back into my bank account , they are suppose to be asking me if to confirm the payment which the way I have them set up on my account with them. I have the proof that you need for you too see it
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/08/2023

  Hello ********,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  While I see the concern you have shared about the charges, we regret any misunderstanding in this matter. I have reviewed the matter in detail but am not able to request a refund at this time. 
  
  I see the account you have referenced is active and orders have been placed in the recent past. 
  
  While we do not have an option to offer adjustments or waivers for Prime, you can cancel your Amazon Prime membership and receive a refund of the membership fee if you or your registered guests haven't used the membership benefits. 
  
  To cancel your membership, please visit the membership cancellation page to check eligibility and for options: 
  *********************************
  
  I would recommend you use the options from your account to get the refund issued if the eligible. 
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,My name is *********************, I hope this letter finds you well. I am writing to file a formal complaint against Amazon regarding the unsatisfactory experience I have had requesting my held funds. Despite my efforts to resolve the issue directly with the company, I have been unable to reach a satisfactory resolution.I have outlined the details of my complaint below:Background Information:Date of Incident: December 23, 2022 Nature of Complaint: I am the owner of the seller store LNC DIRECT and Amazon deactivated my account in accordance with Section 3 and they withheld my funds Attempts to Resolve: I am kindly requesting the release of funds. Detailed Complaint: My seller account was deactivated in February 2021 for violating their code of conduct, but it was never deactivated for fraudulent activity. However, on December 23, 2022, Amazon denied my request to release all funds, claiming that my account had been used to engage in fraudulent or illegal activities, which was never the case. Even though I can show evidence that my activity was not illegal, they do not want to accept my information. I kindly request your assistance in resolving this matter promptly and effectively. I believe that by filing this complaint with the Better Business Bureau, I can seek a fair and impartial resolution to the issue I have encountered with Amazon. I trust in the BBB's commitment to business protection and their ability to mediate disputes. Thank you for your attention to this matter, and I look forward to your prompt response. Please feel free to contact me if you require any further information or clarification regarding my complaint.Sincerely,********************* LNC DIRECT

  Business Response

  Date: 06/17/2023

  Hello, 
  
  While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
  
  The seller has received appropriate communication by email on 12/23/2022.
  
  Regards,
  Amazon

  Customer Answer

  Date: 06/20/2023

   
  Complaint: 20180975
  
  I am rejecting this response because:

  I do not consider it fair that my funds are still frozen because according to your policy, the funds are held for a period of 90 days, however, this period has already expired. My activity was neither fraudulent nor illegal, therefore an injustice is being committed.

  Given the lack of substantiated evidence supporting the decision to withhold my funds, I respectfully request the immediate release of the funds back into my account. I believe in the importance of fair and transparent business practices, and I trust that Amazon will carefully consider this matter.

  Sincerely,
  
  *********************

  Business Response

  Date: 06/24/2023

  Hello, 
  
  While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
  

  Business Response

  Date: 06/30/2023

  Hello, 
  
  While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
  
  The seller has received appropriate communication by email on 12/23/2022.

  Customer Answer

  Date: 07/04/2023

   
  Complaint: 20180975
  
  I am rejecting this response because:
  
  I believe that I should not be affected because "Amazon believes that my account was used for illegal or fraudulent purposes, I consider that I have all the evidence to show that even though I violated the parameters of the drop shipping policy my account was not used for illegal acts. The 90 days that Amazon stipulates for withholding the funds as a pre-***** have already expired. 
  
  Please reconsider this situation, I can provide invoices, order numbers to which all the money your orders were disbursed to and original tracking numbers. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/14/2023

  Hello, 
  
  While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
  
  The seller has received appropriate communication by email on 12/23/2022.
  
  Reagrds,
  Amazon

  Customer Answer

  Date: 07/27/2023

  Dear Better Business Bureau,
  
  I am reaching out to discuss my current account situation with Amazon, as I believe the responses I have received thus far are unjust. Not only has my account been deactivated, but my funds are also being held, and I am unable to access the total amount of $4,036.44 that is due to be disbursed to my account.
  
  While I acknowledge that I made some mistakes in my procedures with Amazon, I want to clarify that these errors do not imply any engagement in fraudulent or illegal activities. I am eager to rectify the situation and resolve any outstanding issues with Amazon. I believe in fair business practices and am committed to complying with all policies and regulations.
  
  I kindly request your assistance in mediating this matter and finding a resolution that is both reasonable and just.

  Business Response

  Date: 08/11/2023

  Hello, 
  
  While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
  
  The seller has received appropriate communication by email on2022-12-23.

   

  Regards,

  Pooja

  Customer Answer

  Date: 08/11/2023

  Complaint: 20180975
  
  I am rejecting this response because:
  
  I believe that Amazon has not provided me with specific reasons for their actions. They are currently holding all of my funds, and I require specific explanations for this.

  While I acknowledge that I made mistakes by infringing upon the drop shipping policy, I want to emphasize that I have completed all necessary refunds. The 90-day timeframe has been reached.
  

  I hereby request the immediate release and disbursement of the total amount of funds held in my account. Timely access and management of these funds are crucial for both me and my business.

  Please be aware that my preference is to resolve this matter amicably. However, I want to emphasize that I am fully prepared to pursue formal arbitration as outlined in the Business Solutions Agreement if these funds are not promptly released to me.

  Sincerely,
  
  *********************

  Business Response

  Date: 08/19/2023

  Hello, 
  
  While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
  
  The seller has received appropriate communication by email on 12/23/2022.
  
  Regards,
  Amazon

  Customer Answer

  Date: 08/28/2023

  Complaint: 20180975
  
  I am rejecting this response because:
  
  I believe that Amazon has not provided me with specific reasons for their actions. They are currently holding all of my funds, and I require specific explanations for this.
  While I acknowledge that I made mistakes by infringing upon the drop shipping policy, I want to emphasize that I have completed all necessary refunds. The 90-day timeframe has been reached.
  
  I hereby request the immediate release and disbursement of the total amount of funds held in my account. Timely access and management of these funds are crucial for both me and my business.
  Please be aware that my preference is to resolve this matter amicably. However, I want to emphasize that I am fully prepared to pursue formal arbitration as outlined in the Business Solutions Agreement if these funds are not promptly released to me.
  Sincerely,
  
  *********************

  Business Response

  Date: 09/03/2023

  Hello, 
  
  While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
  
  The seller has received appropriate communication by email on 12/23/2022.
  
  Regards,
  Amazon

  Customer Answer

  Date: 09/12/2023

  I have  been trying for years to get Amazon's attention because I have the legal right to do so in the event of a total deactivation like the one I experienced. I have spent the entire time trying to escalate the situation by sending formal requests, letters of appeal, phone calls, and hundreds of emails to all of these addresses.  *****************************************************
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  Please review my case and validate all of the evidence I have provided so that you can see for yourself that my commitment to the platform's customers has been satisfying ever since they granted me the privilege of becoming a Amazon seller. 

  Customer Answer

  Date: 10/02/2023

  The information that Amazon is providing consists solely of automated responses. Amazon indicates that I need to send the information requested on August 31, 2023; however, that notification does not contain the information about the documents and evidence that I need to send.

  
  I have already sent all the necessary information and evidence to demonstrate that my activity was not fraudulent. However, Amazon is still asserting that my account was involved in illegal acts. They are currently holding $4,036.44, and I kindly request the release of these funds, as well as more information regarding the requirements for reinstating my account.

  Business Response

  Date: 10/07/2023

  Hello, 
  
  While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
  
  The seller has received appropriate communication by email on 12/23/2022.
  
  Regards,
  Amazon

  Customer Answer

  Date: 10/11/2023

  I believe the response I received from Amazon is unjust because they made an arbitrary decision. I'm not seeking information about their investigation methods; I'm simply requesting the reactivation of my account and the release of my held funds.

  They are withholding my funds because they 'believe' my account was used for illegal activity. I've provided them with information about my account deactivation and the reasons behind it. 
  
  I think that in order to make a decision like this, Amazon Seller Central should provide more information and not respond in the way it is doing, without providing the information pertaining to the case.
  
  Withheld funds: $4,036.44

  Business Response

  Date: 10/11/2023

  Hello,
  
  We have reviewed the sellers account and we are unable to reinstate their selling privileges.
  
  We are unable to provide information on our investigation methods.
  
  Sincerely,

  Business Response

  Date: 10/19/2023

  Hello, 
  
  While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
  
  The seller has received appropriate communication by email on 2022-12-23.

  Business Response

  Date: 10/25/2023

  Hello, 
  
  While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
  
  The seller has received appropriate communication by email on 2022-23-12.

  Business Response

  Date: 10/29/2023

  Hello, 
  
  While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
  
  The seller has received appropriate communication by email on 12/23/2022.
  
  Regards,
  Amazon

  Business Response

  Date: 11/03/2023

  Hello, 
  
  While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
  
  The seller has received appropriate communication by email on 2021-07-09.

   

  Regards,

  Amazon

  Business Response

  Date: 11/03/2023

  Hello, 
  
  While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
  
  The seller has received appropriate communication by email on 2023-05-18.

   

  Regards,

  Amazon

  Business Response

  Date: 11/03/2023

  Hello, 
  
  While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
  
  After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
  
  The seller has received appropriate communication by email on 2021-07-09.

   

  Regards,

  Amazon

  Business Response

  Date: 11/04/2023

  Hello,
  
  We have reviewed this sellers account and require more information to complete our review. 
  
  We have requested the necessary information from the seller via email on November 4th, 2023. 
  
  Sincerely,