Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,531 total complaints in the last 3 years.
21,574 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been charged for a subscription that I never used and would like a full refund for ******. I got a partial refund $ ****** still requesting the remain balance of the refund $281.76 refunded back to my debit card. As of yet no one has not reach out to me about the poor service via phone to discuss the matter.
Business Response
Date: 06/16/2023
Hello *******,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I am sorry for the inconvenience caused to you with the subscription charges. I have reviewed with out team.

I would like to tell you that We are unable to refund any additional months of the ****** + subscription a 12 months exception was already made.

Please contact your bank to dispute the remaining charges.

You can access your payment history by clicking "Payment History" within your Memberships and Subscriptions here **************************************************************

I have passed your feedback along to the appropriate teams. We do not have any additional insight to offer at this time.

We appreciate your understanding."

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sai babu
Amazon.com
***********************************
Customer Answer
Date: 07/05/2023
Good Evening,

I hope you had a great holiday weekend! My apologies for the late reply. I spoke with my bank and they're not able to credit me the balance that is owed to me from Amazon-they stated they I can get the refund back from Amazon.

Therefore, there hasn't been any resolution from Amazon-I would like for this issue to be rectify as soon as possible.

Regards,
Initial Complaint
Date:06/14/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings! Dear BBB Team,I am writing to report a review on Amazon that contains misleading and inappropriate content. The review in question is from Amazon Customer, link: **********************/gp/customer-reviews/************* The buyer discourages purchasing our product based on its condition, although according to Amazon's terms, damaged items are eligible for replacement, and writing reviews specifically about damaged products is strictly prohibited by the review publication guidelines.The review solely focuses on the condition of the product and makes no mention of its actual performance or features. This goes against Amazon's community guidelines, specifically outlined in the "What's not allowed" section, which can be found here: *************************************************** buyer claims that over half of the capsules were opened at the bottom of the jar upon receipt, expressing disappointment. However, I would like to highlight that as the seller, we ensure that all bottles sent to *** are full and intact (please refer to the attached "The package"). During the reconciliation process, Amazon warehouse workers confirmed that the products we shipped corresponded to the product description page.There are only three possible reasons why the buyer received the product with missing capsules: it was an *** returned product, it was damaged in the warehouse, or during transportation. It is important to note that this product is not eligible for returns (please refer to the attached "The product page B08JJC6PPG"). Therefore, the processing and transportation of the product are entirely the responsibilities of Amazon when it comes to ***.Additionally, we have attached live photos of the product jar, showcasing its individual silicone protective shell and the safety valve under the lid. We encourage you to verify our products in the *** warehouse to confirm their quality.
Business Response
Date: 06/15/2023
Greetings from amazon.com,
In regards to the seller request to review and remove a costumer review due to policy violation, we inform that the dedicated team has been alert about the situation and is working on the seller's request. This team will reach out to the Selling Partner with further updates.
Initial Complaint
Date:06/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sell used books from my personal library through Amazon. On 5/12/23 I sent 12 books to Amazon for listing for sale. On 6/9/23, Amazon indicated 25 items were received for this shipment. They had duplicated, and in one case, tripled, items received. I have sent multiple requests to Amazon via the case investigation process to fix their error to properly reflect the 12 books sent in shipment FBA175N4CSKQ. Each time, I receive a response that I need to upload proof of ownership so they can investigate missing items. There are no missing items; Amazon mistakenly recorded more books in the shipment than what was actually sent. Besides not properly reflecting my offerings, this non-existent inventory is taking up my inventory capacity, resulting in additional fees and preventing me from sending in more items for sale.
Business Response
Date: 06/15/2023
Greetings from Amazon.com,

Thanks for reaching out to us. We recognize how crucial it is for their business to get all questions answered.

Upon reviewing the Shipment ID ************, we can see that there is a case being worked, in which the Selling Partner is being asked for information that have not been provided.

Please inform the Seller that to move forward with the investigation on Case ID *********** they must reply with the documentation being requested there (it has been requested 3 times already).

To access the case, the seller can click on *************************************************************************************** (Seller central sign in required)

Our dedicated team cannot properly assist the seller if they do not cooperate with the investigation.

Thanks for your time and assistance on this matter.

Regards,
Customer Answer
Date: 06/15/2023

Complaint: 20184665

I am rejecting this response because:
Amazon has fixed 11 of the 12 errors. Item JX-GQRA-1IS9 is still showing quantity 3 rather than the 1 it should.
Amazon keeps asking me for proof of ownership. These are books from my private library that I have acquired over the past 50 or so years so I do not have original receipts for the purchases.
Since I am not asking for reimbursement, this should not be an issue. I am only asking Amazon to REDUCE the number of items showing in my inventory to accurately reflect what I sent them.
Also, they need to remove any overage fees related to their error (originally they had 25 items for this shipment when I only sent them 12).

Sincerely,

***********************
Business Response
Date: 06/21/2023
Hello from Amazon,

As informed earlier, please ask the Selling Partner to respond back to the case:13021036031 and provide their concerns and issues in detail.

We cannot proceed further via this channel at this moment.
Business Response
Date: 06/23/2023
Hello from Amazon,

As informed earlier, please ask the Selling Partner to respond back to the case:13021036031 and provide their concerns and issues in detail.
If you are unable to respond to the case, please create a new and reference the case **************.

We cannot proceed further via this channel at this moment.
Customer Answer
Date: 06/23/2023

Complaint: 20184665

I am rejecting this response because:
As informed earlier, Amazon has been provided all supporting documentation for this case, including an itemized list of items in the shipment. Amazon errored by recording more items received than what I shipped. They have corrected their error for 11 of the 12 items in the shipment. One item is still showing a quantity of 3 received when I sent one of that item, ASIN 1556151497.
there is nothing more I can provide to prove their error.

Sincerely,

***********************
Business Response
Date: 06/28/2023
Greetings,
The issue is being investigated under the case id: ***********. Please ask the seller to follow up on the same for investigation details and questions.
Thanks.
Business Response
Date: 06/29/2023
Greetings,
As informed, this issue is being handled in the case:***********.
Please ask the seller to follow up on the same for investigation details and questions.
Customer Answer
Date: 06/29/2023

Complaint: 20184665

I am rejecting this response because:
amazons most recent response, received 6/28/23 indicates that the case is pending assignment to a specialist. This issue goes back to 12 books I shipped to Amazon on May 12, 2023. It shouldnt take weeks to resolve Amazons error. They initially recorded 25 books received in this shipment. They have since corrected most errors, but currently show 13 books received. I would like assurance that I am not billed additional fees for excess inventory due to Amazons error.

Sincerely,

***********************
Business Response
Date: 07/10/2023
The issue with the shipment id: ************ is currently being investigated and tracked in case: ***********.

The Selling Partner will receive updates for the investigation though that case
Customer Answer
Date: 07/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I GIVE UP.
I will rely on Amazon to follow up outside of BBB.

Sincerely,

***********************
Initial Complaint
Date:06/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is illegally reserving my product. I don't understand the reason behind this. When I contacted Amazon support, they refused to help me with my issue. In fact, Amazon is stealing my product. The stock of my ASIN - B07QHB7WCD was placed on reserve status without any visible reason. Amazon reactivated ASIN - B07QHB7WCD on May 19, 2023 (I am sending the notification dated May 19, 2023, as proof of this fact).Additionally, ASIN - B07QHB7WCD is active and can be used for trading. The reservation status assigned to my product, specifically the **** units, was done immediately after listing reactivation. Although I was informed that my offers were active and I could sell, Amazon unlawfully put the product in reserve status without prior notice or explanation. I demand that Amazon support respond appropriately to my complaint and activate my offers by removing the product from reserve status.
Business Response
Date: 06/15/2023
Hello from Amazon,

Please ask the Selling Partner to contact Selling Partner Support regarding this issue:

******************************************************
Our Selling Partner Support team is available to offer all selling partners dedicated technical support and should be the first point of contact for addressing any questions or concerns related to your Amazon Selling Account.
While we do understand that some processes can take some time, we must ask that you initiate contact with this channel for support before engaging us.
Customer Answer
Date: 06/22/2023

Complaint: 20184540

I am rejecting this response because: I contacted the Amazon Support representative via phone, as recommended in Amazon's response. The Amazon Support representative assured me that my inventory for ASIN B07QHB7WCD is in a "Reserved" status due to the unauthorized presence of the "GoPro" brand on the mentioned ASIN.

Given this information, I immediately double-checked ASIN B07QHB7WCD for any mention of the words "GoPro". However, none of the bullet points contain "GoPro" on ASIN B07QHB7WCD. So, the statement mentioned above by the Amazon Support representative needed to be corrected.

I want to remind Amazon Support that ASIN B07QHB7WCD has been reactivated and is active now. However, I cannot continue sales on the mentioned ASIN because the entire inventory for this ASIN is in a "Reserved" status. Amazon Support has been unable to provide a valid reason for holding my products in the "Reserved" status.

Based on the above, I request that Amazon Support fix the aforementioned technical error and move my inventory for ASIN B07QHB7WCD from the "Reserved" status to "Available". I sincerely hope for highly qualified assistance from Amazon Support and a prompt resolution of the technical error I have encountered. Many thanks for considering my request.

Sincerely,

*****************************
Business Response
Date: 06/23/2023
Hello from Amazon.com,

The FBA inventory of the seller has been checked for ASIN B07QHB7WCD and it is now available for purchase by interested buyers, as shown in the link provided below:
******************************************************************************************************************:{"sortOrder"%3A"DESCENDING"%2C"sortedColumnId"%3A"date"};search:B07QHB7WCD;pagination:1;

It appears that the seller has taken appropriate action by following our instructions to contact our Selling Partner Support team, as mentioned in our previous communication.

Thank you for your time.
Initial Complaint
Date:06/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had 3 Amazon accounts 2 in my name and 1 in my husband's (***************************). They closed all accounts stating misuse of gift card funds. All order were canceled but no money was returned.i ordered things for myself with the gift cards . I don't believe it's right for them to just take something that's not there's to take. People work hard for there money in this day and time. I'm home bound and this is how I do my shopping and for them just to take from me is do wrong. I've tried contacting them and they were very rude and nasty. Would not explain why this happened
Business Response
Date: 07/22/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 06/27/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:06/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned the item from order 112-0752739-6823421 on June 1st. As of now, Amazon website claims that the item was not received even though their customer service confirmed that they received it in June 5th. And their website states "Your refund will be processed when we receive your item.". However, they have failed to process the refund. The agents are rude and hung up the phone and are making false statements.
Business Response
Date: 06/15/2023
Hello Aleem,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. Upon checking the return I see that the return hasn't processed yet.

In order to issue the refund the return needs to be received and processed. We request you to wait till July 03, 2023. The refund should be processed by that time.

If you don't hear from our returns center by July 03, 2023, please write back so we can find out what happened with your return.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/16/2023

Complaint: 20184340

I am rejecting this response because: The business already received the return on June 5. Yet they are failing to process the refund falsely claiming that the product was not received.

Sincerely,

*************************
Initial Complaint
Date:06/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has blocked me from using their website stating that I returned too many products and refused to let me explain anything. I tried contacting the company several times, a few times I received the same automated email and a few times that I called the customer service agents would not let me talk and said there was nothing that could be done for me all while not even letting me ask questions or explanations. I live in the middle of no where in the Chihuahuan Desert and amazon services are paramount in making life a little easier out here as the nearest "big town" is almost 3.5 hours away from me. Any help would be greatly appreciated.
Business Response
Date: 06/27/2023
Hello,

My name is ******** and I am a member of the Amazon Account ******************** team.

Ive reviewed your e-mail,and I understand you're concerned about the decision to close your account.While we realize issues with shipping and delivery can occur or you may not be completely satisfied with every item you purchase, the rate at which these incidences were reported to us on your account is considerable.

While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. The decision to close your account is a final one, and we arent able to consider further requests to reinstate it or issue anymore refunds.

Im sorry for any disappointment and appreciate your understanding.

Best Regards,

Victoria,
Escalation Specialist
Amazon.com
*****************************
Initial Complaint
Date:06/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon will not charge for all items in a cart, they wait days even sometimes to charge for all items. To avoid my card being repeatedly charged throughout the week, I prefer to buy a gift card for the entire amount of my items. However, everytime I buy a gift card - I get hit with these "fraud" issues, even though I know the correct password and provide the one time pin. I still get locked out and asked to redo my order. On 6/13/23 I had to order 3 gift cards for the amount of $379.60, which 2 customer service reps told me not to worry 2 of 3 of those orders were cancelled. I stayed on the phone with the last rep to place my order with my gift card that was charged while we were on the phone at 7:14pm. Then 3 hours AFTER my cart was paid for with my gift card at 10:15pm amazon charges me again for $379.60 I call customer service they apologize and say there's nothing they can do but refund me and 10 business days later I should get my money back. So on 6/14/23 I have to be without my funds that I need and did not authorize them to take. Please research the gift card process and get other agencies involved, I feel amazon is purposely doing this. Everytime I place a gift card order with this company I am flagged for fraud and asked to redo my order. When I have never had an issue with my password, or fraud on my account. ******************** should not have the right to continue to keep charging someones account, then when you need assistance for the mistakes that they have made the customer service department takes forever to answer and has no same day resolution to provide customers. I do plan to take legal actions my life has sincerely been inconvenienced with my real bills. This company needs more regulation. I am not the only person they are doing this to. I am starting an online petition to change how amazon charges their customers. This company will harbor your information for use at a later day without the consent of their customers and this MUST stop and immediately!!
Business Response
Date: 06/15/2023
Hello Harlow,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about your recent experience on Amazon while placing orders for Gift cards.

We were able to locate one Gift card order #***-9852681-1492262 in your recent complaint. I understand from your complaint that this is a recurring occurrence. In this case, we request you to write ** back with the order ID's of other Gift cards, where you've faced this issue.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:06/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Main complaint is with amazon music services. If you want to buy an album as mp3, it takes you to their music service. One issue is you cannot pick a song to listen to they only have a shuffle button. While viewing an album anything playing should be from that album which is not the case. What is playing most of the time when trying to view a album i might purchase is it plays music from another band while labeling it as from the album i'm viewing. It display the right album but wrong song and band completely. including images.Second there is no way to easily report the issue. Amazon has removed all forms of email communication. Ther help system is a joke and designed to put customers off reporting problems and complaints. It should be illegal for a company to do business without providing email contacts. If amazon cannot provide customers with email, we will have to voice our grief through BBB.I request they fix their service so you can preview albums you are thinking about buying and provide everyone email support instead of the ** help system they are pushing. I'm not gonna chat on the phone or chat session especially when angry with a company that doesn't give a ****. Their customer support people don't deserve to be yelled and cursed at for the companies issues. Email is the only effective means of communication for that.
Business Response
Date: 06/24/2023
Hello *******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand you have feedback regarding the benefits of Amazon Prime Music.

We do offer Amazon Music Unlimited which does let you request a specific song, and turn off shuffling of non purchased music.

You can upgrade to Music Unlimited to access more content and features. You can learn more about the differences between Prime Music and Music Unlimited here:

************************************************************************************

When viewing an album while listening to music, the music will continue in the bottom of the app until a song change is requested.

Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.

Thanks for taking time to offer us your thoughts.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/07/2023
Previous request was closed before I saw it and could respond. Amazon has removed the ability for users to email complaints. This is the absolute best method of communications, especially when users are angry. It used to be you could easily preview mp3s for a few seconds you were going to buy. now they force you to amazon music which prevents you from listening to songs you want to preview. Only a shuffle button is available so you can't select the song you want to hear and checking the song offers no play back options. Also when previewing an album if you click shuffle you may get to hear a song from the album and clicking the next button plays a song from a different album/band completely while still showing the album name you want to hear. uploaded images showing wrong bands on album wanting to preview. And no I do not want amazon unlimited. I travel a lot and need to be able to put them on usb. Not gonna waste data streaming over cellular.
Fix their services so you can email someone and actually preview mp3s you want to listen to and not forced to hear something random that you didn't select

Business Response
Date: 07/19/2023
Hello ****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for taking the time to share your feedback regarding your Amazon Music experience.

Were always looking for ways to improve the service we provide, so I've forwarded your comments to the Amazon Music team for their consideration in future plans.

Thanks for your interest in Amazon Music.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/24/2023

Complaint: 20184184
They didn't even respond with anything about the issue, fixing it or making things right. I skipped prime day cause you can't preview albums on their site. You're lucky if you get to hear one song off the album you're preview, next song says same album title but isn't even the same band!

Sincerely,

*********************************
Initial Complaint
Date:06/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We placed order number 114-3548043-9297820 on May 25, 2023 for a phone, and the total charge was $537.04. We we're in a time crunch and didn't think the other one we'd ordered would arrive on time so this was the backup. It sat in its box for a few days before we returned it with the Amazon provided label attached. Amazon received the item back on June 9, but now is refusing to refund the amount for the untouched item that they have in their possession. Usually return refunds post immediately. Currently in our account, it shows that they are not processing the refund despite telling me over their chat service that they would be manually posting it. From my end, it shows in the account like I still have the item. I chatted in again and the first rep said that they don't have it and asked if I wanted to return it, the second rep said that they do have it and to just trust them in that it shows on their end. Attached are screenshots of the *** label that they sent ** and we subsequently printed and used to send the phone back, the *** tracking showing delivery, and the *** proof of delivery screen.
Business Response
Date: 06/15/2023
Hello *********,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and the order in question. The e-mail address you contacted ** with doesn't have an order matching what you described.

We only provide information and make changes when the request comes from the e-mail address associated with the account.

If you know the e-mail address your account is under, write from that e-mail address using the exact same subject-line.

If your e-mail address has changed, you can update your information by visiting Your Account (*******************************************) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.

If you're not sure what e-mail address your account is under, please contact ** via phone:

**********************************************************

We hope to see you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/16/2023
Amazon contacted us as well, and I provided my husband's email address which is the address on the account. He also responded from his email address advising that I was contacting on his behalf. The account email address is **********************
Business Response
Date: 06/21/2023
Hello *********,

Thank you for writing to us from the correct email address.

Upon checking the order I see that the return has not been processed yet. In order to issue the refund the return shipment needs to be received and processed in the return center.

Generally returns gets processed within two weeks from the date of return, however in some cases for high value items it can take up to 30 days from the date of return.

If you don't hear from our ************** by July 12, 2023 please write back so we can find out what happened.

We hope to see you again soon.

Regards,

Harasankar.M
Amazon.com
Customer Answer
Date: 06/22/2023

Complaint: 20184112

I am rejecting this response because: the item was returned and received with YOUR shipping label. See attached shipping label and tracking information.

Sincerely,

*******************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Amazon.com is BBB Accredited.