Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,479 total complaints in the last 3 years.
21,515 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Items were returned yet Amazon keeps sending return requests for refund When you purchase a product sellers want you to place a comment for reimbursement . Every time I contact Amazon i get told it's been corrected yet it is not /they hang up the phone as it can be seen on the attachment I have used the product (****) and would like a refund If amazon is not fixing the error they need to credit my account .
Business Response
Date: 06/15/2023
Hello ******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, upon checking the order in question I see that the return mailing label was created for the item on Wednesday, June 14, 2023.

Returns usually gets processed within 14 business days from the date of return, however in some cases it may take up to 30 days for the return to be processed.

We request you to wait till that time. If you don't hear from our ************** by Friday, July 14, 2023 please write back so we can find out what happened.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/15/2023

Complaint: 20184019

I am rejecting this response because:
This person clearly does not understand what the issue is. The problem is items that are purchased through Amazon have a choice for a customer to rate in order to be reimbursed and Amazon has blocked me for that. I had contacted Amazon several times, and it's happened again. Amazon needs to reimburse me for the full refund. Here are images of what I explained to the individual.
Sincerely,

*********************************
Business Response
Date: 07/12/2023
Hello ******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter. They've sent you an email in this regard on Saturday, July 1, 2023 at 2:33 AM (PDT)

For your convenience I'm reiterating their response here.

To write a Customer Review, you must have used your account to make at least $50.00 in purchases in the past 12 months on Amazon.com with a valid credit or debit card.
Once your order has shipped, you'll be able to write your first review. (Promotional discounts don't count toward the $50.00 minimum.)

You can access your purchase history in your account under "Your Orders".

I hope this helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************

Customer Answer
Date: 07/17/2023

Complaint: 20184019

I am rejecting this response because:
if you review the purchase history, you will see that the amount exceeded $50 please solve this issue so I don't have to keep on calling

Sincerely,

*********************************
Business Response
Date: 08/25/2023
Hello ******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked with the concerned department again in this matter.

To write a Customer Review, you must have used your account to make at least $50.00 in purchases in the past 12 months on Amazon.com with a valid credit or debit card.

Once your order has shipped, you'll be able to write your first review. (Promotional discounts don't count toward the $50.00 minimum.)

You can access your purchase history in your account under "Your Orders".

If you've made purchases in the past, you may have done so using another Amazon.com account. If you've forgotten your password, you can request password assistance here: **************************************

As an Amazon gift card is not a valid bank authorized credit or debit card, it therefore does not contribute toward the $50.00 minimum criteria required in order to contribute toward submitting community content.

Once you've met this purchase requirement to a valid debit or credit card on your account and your order has shipped, you'll be able to contribute a review.

The concerned department has sent you an email in this regard on Saturday, August 5, 2023 at 4:32 AM (PDT)

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 08/25/2023

Complaint: 20184019

I am rejecting this response because:
When sellers on behalf of amazon are representing for Full Refund no matter what price it is Amazon has to offer that. You are representing the item on your site therefore you HAVE to do exact or block your sellers from promoting . You are mis representing the item in which is fraud.

Sincerely,

*********************************
Initial Complaint
Date:06/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good morning, Order ID ************************* of item: Apple AirPods Pro (2nd Generation) /// To summarize my issue for you, On march 15 2023, I received an order of AirPods through amazon delivery. The delivery person dropped my package on my front porch as I wasn't home at the time around 2 or 3 pm after I communicated the delivery passcode to him through the amazon app and I collected the package around 5 or 6 pm after going back home from work. He left the package on my stairs to my understanding. Unfortunately, after opening the package which seemed to be slightly tampered with, I find out that the box that's supposed to carry brand new 2nd generation AirPods had a pair of 1st generation AirPods that seemed slightly dirty and used to my understanding. I immediately ( within the hour) got ahold of an amazon agent who then instructed me to take a picture of the item I received next to a paper with my name and the date of the picture and submit it to receive a return authorization. After returning the order, I receive an email from an account specialist stating that the item I returned is the wrong item since it was a pair of 1st generation AirPods and not a 2nd one which is exactly the reason I was returning them in the first place and that I was not eligible for a refund. I clearly stated that I received the wrong generation of AirPods and upon reading comments on the listing it looks like I am not the only person who have had this issue happen to them. I have been ordering on this account since 2019 And never had an issue with a return. I understand if the right order left amazons warehouse but I didnt receive the right order to my house unfortunately. I was denied my refund several times and after multiple calls to the customer service center my issue is still not resolved and I feel like I was ripped off by amazon because Ive just been getting the run around for the last 3 months and Im very frustrated as no one is returning my emails or helping.
Business Response
Date: 06/15/2023
Hello *****,

I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
I am sorry for the inconvenience caused with the order.

As informed by our specialist team we received a different item instead of the correct item, Apple AirPods Pro (2nd Generation) in your return of order #***-0919608-3706642.

The return window for this item expired on March 30. At this time, we're no longer able to accept the return of the correct item. Please see the following Help page for more information about returns and refunds:
***************************************************************************************

If you believe that it's incorrect, and that you did return the correct item, you're able appeal the decision. To appeal, please reply to the email you received on March 28, 2023 with the Subject Line Your Amazon.com Inquiry advising you of the issue with your return.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

******
Amazon.com
***********************************

Customer Answer
Date: 06/16/2023

Complaint: 20183966

I am rejecting this response because:
Good afternoon,

I appreciate your response but I just wish you guys would read my complaint fully because it feels like everyone I talk to is reading from the same script at this point which is why I had to go through the bbb to get your attention. Like I explained, I received the wrong item from amazon initially (I received used airpods that were not the 2nd generation) and I returned what I received from you guys and you are now saying that because you received the wrong item from me I can't get a refund but that's the reason I returned the airpods in the first place. Why would I return airpods if I want them. I can't believe how hard you guys are making this for a simple issue. Please send me a pair of AirPods or send me my money back because I am being punished for something that is not my fault. As for the return window, I have sent you guys multiple emails and appealed so many times and I keep getting the same answer (in the exact same words) from each representative I talk to that it almost feels like Im speaking to a robot. No one is actually taking the time to look into this issue and Understand whats going on. I didnt receive what I ordered, but i did return what I received. and its only fair that Im asking for what I ordered or my refund.

Sincerely,

***********************
Initial Complaint
Date:06/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! Dear BBB team,I am writing to file an appeal regarding a review on ASIN B01MXXD7QS that violates the Community guidelines. I kindly request your assistance in removing this review from amazon.com.The review in question, link: ***************************************************************** which states "Just received this. I have not tried it yet but typo on the box. The manufacturer should be embarrassed," contains abusive and inappropriate mocking content. Not only does this review breach the rules of review publication due to its content being inconsistent with the guidelines, but it also does not reflect the truth.To substantiate our claim, we have attached a screenshot of the product page as well as a live photo, demonstrating that the images provided differ from those captured by the customer. This evidence serves to highlight the discrepancy between the review and the actual product, indicating the review's misleading nature.Despite our efforts, Amazon has denied our request to remove this review. We believe that BBB's intervention will help address this issue and ensure a fair and accurate representation of customer experiences on ********************* kindly request BBB's assistance in investigating this matter and taking appropriate action to remove the violating review. Thank you for your attention to this matter. I look forward to your response.Best regards,KitchenStar store
Business Response
Date: 06/15/2023
Greetings from Amazon.com,
Thank you for contacting us regarding the product review removal request for ASIN B01MXXD7QS.
We have submitted the Selling Partner's request for review to our Community help team that is responsible for reviewing any types of product review issues.
They will reach out to them directly via email once they have made a decision.
Regards,
Amazon.com Executive Seller Relations
Initial Complaint
Date:06/14/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is a complete scam. The last 10 orders *** had did not arrive in 2 days as advertised. What in the world am I paying for a Prime Membership for if I never receive my items in 2 days?? I was extremely sick and trying to avoid going out of my house. I ordered a supplement that I normally get from my doctor or my local pharmacy. The item was supposed to be delivered the same day. Its now the next day and all Amazon says is you can cancel if you dont want to wait. This defeats the purpose! If I didnt want it, I wouldnt have ordered it! Now Im going to have to go out anyway when I pay for the membership for convenience. Lately, its been the total opposite of convenience and a rip off of my monthly membership fee.
Business Response
Date: 06/15/2023
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the account under this email address.

Upon checking I didn't find any recent order in the account. I request you to share the order numbers you are referring to.

In case if you are referring to an order placed under a different email address then we request you to write to us from that email address using the exact same subject-line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/18/2023
The account email is ******************
Business Response
Date: 06/21/2023
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked the order in question. I'm sorry to hear about the delay in your recent order. I've passed your message on to the appropriate department in our company for consideration.

We value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.

Upon checking the order I see that a full refund of $35.81 has been issued for the order on Friday, June 16, 2023

Refunds typically gets processed within 3-5 business days from the issue date. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

As a gesture of apology from our end we would like to add a promotional certificate of $10.00 to your account. Please let us know if you would like to accept the promotional certificate from our end.

Once confirmed we will add the promotional certificate from our end right away.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/14/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # ***-3860284-3361869 5/10/2023 shipment date I received a gift of a toy ambulance for my toddler that was purchased on Amazon that was marketed as a gift intended for children. The toy had a hidden feature where if you push the button a certain way (long press the button 2-3 times and press it quickly 1-2 more times) it tells an inappropriate story about a wolf eating an ***, and the a** kicking the wolf's head in. I reported this to Amazon and (2) separate occasions that this toy is inappropriate for children and they refuse to take it off their website. I submitted a video as well to them in.their reviews and they won't post it to allow other customers to view the warning about the toy that I posted. Their customer service on returning this item has been horrendous and in addition this should be removed from their website as it is inappropriate for children.***********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
Business Response
Date: 06/23/2023
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing your feedback on this matter. We really appreciate the inputs you've shared in this matter.

We value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.

I've forwarded your feedback to the concerned department, after reviewing they've removed the item from the website. Item is not available on the website anymore.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:06/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against Amazon's Seller Support Team regarding an important matter concerning my seller account, RJ DIRECT with Merchant ID: A2AN3XKCW4AL9J, on Amazon. Our account has been deactivated due to allegations of violating intellectual property complaints. To address this issue, we promptly removed and deleted the affected ASINs, and we have informed Amazon about this action. We have also explained that we only sold one item, ONLY ONE ITEM. We did not copy the design of the product packaging or clone it, but only listed the item for sale. Our only mistake was inaccurately describing the product's description, which resulted in false accusations. All our products have been listed in good faith.We have attempted to contact the individual who filed a complaint multiple times in order to reach a mutually agreeable resolution, but we have not received a response. We want to emphasize that this was a single mistake, and we have no plans to infringe on any intellectual property belonging to a brand. We sold only one unit of this specific product and promptly removed and deleted the listing We have diligently sent multiple appeals to Amazon to address the violation and demonstrate our commitment to sourcing products solely from legitimate suppliers. Despite our efforts to follow up on our appeal, we have yet to receive a response from Amazon. We have cooperated fully with their requests and have resolved the issue by submitting appeals and providing invoices from our future suppliers.Thus, I am filing this complaint to request your assistance in drawing Amazons attention to our appeal. We sincerely hope that Amazon will thoroughly review and assess our appeal and ultimately release the funds in our US seller account. We eagerly anticipate your positive response to this urgent matter. Thank you kindly for your invaluable assistance in resolving this pressing issue. Sincerely,RJ-Direct
Business Response
Date: 06/26/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 26/6/2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:06/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a heater that was over $600 Tried to cancel the heater about 3 hours later but was told I could not cancel it because it had been more than 30 minutes since I placed the order. I printed a return label and took the heater to a designated drop off location. Was told shipping was around $120. I called and Amazon said to go ahead and pay the shipping and send them a receipt and I would be refunded for the shipping. I went back and shipped the heater to the address provided and sent Amazon the receipt. I was then told I would not receive a refund because tha heater had been deemed returned in good condition and not damaged even though I was not returning a damaged heater and never claimed to be doing so. I was then told that the heater was never received so I would not be receiving a refund. *** has the heater marked as delivered. Amazon even has the date of delivery (February 15th) because they told me so and how could they not have received it if my first rejection was that it was in good condition? How could they know it was in good condition if they didn't receive it. I have not been refunded for the shipping ( almost $120) or the heater that was sent back. I have been fighting this for months. I have copies of all emails, the *** tracking number marking the item as delivered, and my receipts.
Business Response
Date: 06/16/2023
Hello,

Thank you for taking the time to provide us with more information regarding the claim on order 114-2148174-9547426. Upon further review, we have decided to uphold our original decision.

The claim has been closed because we have no record that confirms the seller received buyer's return. The seller stated that the package did not arrive, and the return tracking information that buyer provided does not show that anyone at the seller's address signed for the package. Hence we will not be able to assist with refund of order and return shipping.

Sincerely,
Customer Answer
Date: 06/16/2023

Complaint: 20183771

I am rejecting this response because: First I have an email stating the first rejection was due to the item being sent back in good condition. Please explain how you know it was in good condition if it wasn't received. It does show that the item was delivered to the address provided by Amazon. So the seller can just claim they didn't receive it even though *** shows successful delivery? You're telling me *** delivered a huge item like that to a business but it wasn't received? This is an absolute scam.
Sincerely,

*********************
Initial Complaint
Date:06/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ********************* Amazon account is ****************** (email: **************************).My problem is the impossibility of logging into my account - ******************, through the primary email - ***************************. This issue prevents the passing of the video verification, which was arranged on the following dates:June 19, 2023 - ***** CET June 26, 2023 - ***** ***** need primary access to my account because I want to prepare for the verification. The account information should be analyzed and prepared with the necessary documents. However, It was hard to do it when Amazon specialists didn't want to pay enough attention to my case. First of all, I was informed to contact Amazon Customer Support to renew access to my account. They informed me that I should contact Amazon Seller Support. I tried to explain to them that it was possible to do when you had access to your account. I couldn't log into my account. They transferred my case to a particular department. I was informed to wait for 48 hours. Unfortunately, I haven't received anything from them.I decided to open the case with Amazon Selling Partner Support through my User Permission, as I couldn`t login through my primary email. I attached the correspondence with them. You can see that their actions have a repeated nature and don't direct me to the main point - renewing access to my primary email. Their incompetence damaged my human rights and prevents me from passing the verification. The imperfection of the account access recovery system or its absence makes me suffer from it. To confirm my identity, I attached the following documents:My passport ID My bank statement I kindly ask you to reinstate access to ****************** through the primary email - ***************************.
Business Response
Date: 08/11/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-08-11.
Sincerely,
********
Amazon.com
=================
Customer Answer
Date: 08/15/2023

Complaint: 20183769

I am rejecting this response because:
Hello,
My name is *******************
I am ready to confirm the ownership of my **** ending in 78.
The last four digits of the card - 0078.
Billing name: ********* ****
Billing address: ****************************************************
I attached the bank statement. There isn't a phone number.

Thank you!

Sincerely,

******************
Business Response
Date: 08/18/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 18th August.
Thanks,
Amazon.com
Seller Performance
Customer Answer
Date: 08/24/2023

Complaint: 20183769

I am rejecting this response because:
My name is ******************, and I am the registered owner of the Amazon account ******************** associated with the email address *************************** I'm writing this letter to bring to your attention a critical issue I have been facing with my account, particularly the inability to log in through my primary email, which is vital for me to complete my video verification.
The scheduled dates for the video verification were June 19, 2023, at ***** CET and June 26, 2023, at ***** ****** earnestly wanted to prepare for these verifications by analyzing my account details and preparing the requisite documentation. Still, the barriers I faced from your side hindered my preparations.
While I respect the protocols set by Amazon, it has been an unfortunate runaround with the support teams. I was initially directed to contact Amazon Customer Support for assistance in regaining access. Upon doing so, I was redirected to Amazon Seller Support, and then again, my case was transferred to a specific department with a 48-hour window for resolution. However, the window passed without any fruitful solution.
Due to my inability to access my primary email, I tried a different route and opened a case with Amazon Selling Partner Support via my User Permission.
The constant back-and-forth, coupled with the evident gaps in the system's efficiency, has not only infringed upon my rights as a user but also jeopardized my verification process. The overarching issue seems to be a glaring flaw or oversight in the account access recovery system, causing significant distress and inconvenience on my end.
Therefore, I humbly urge you to expedite the process of reinstating access to my account ******************** via my primary email *************************** It is crucial for me to move forward with the verification and other related processes, and your immediate attention to this matter will be immensely appreciated.
Thank you for your understanding and prompt response.
Sincerely,

******************
Business Response
Date: 09/04/2023
Hello,

We are unable to reinstate the Seller's account.

We sent an email to the seller informing them of this decision on 06/08/2023

Sincerely,
Customer Answer
Date: 09/08/2023

Complaint: 20183769

I am rejecting this response because:
To Whom It May ************* am writing to clarify my business's status and intentions concerning my Amazon selling account.
My name is *******************
1. Status of my registered business
ULTIMATE TECH LIMITED is the legal entity with which my account is registered (Company Number ********). The business was registered on April 4, 2018, and was later dissolved on January 26, 2021.
2. Intention regarding my selling on Amazon account
I am eager to reactivate and use my Amazon selling account. The reason for its deactivation was a misunderstanding and an unfortunate incident on November 29, 2019, when Amazon detected that my account was engaged in purported fraudulent activity. I strived to rectify the situation, but my attempts were dismissed. Given my challenges and assurance that my case wouldn't be reconsidered, I decided to dissolve my company in ****** on January 26, 2021, and focus on the Amazon *** marketplace. However, my account was reactivated on September 26, 2022, but I couldn't immediately act on it due to circumstances beyond my control, mainly the war in *******.
3. Registration with another Amazon Account
I have no intention of registering with another business entity in ******. ULTIMATE TECH LIMITED is not just a business entity to me; it embodies my dreams and aspirations. In my later years, I dreamed of selling cosmetics, bamboo furniture, and bath pillows, and this account provided me with that opportunity. Moreover, all my employees patiently wait for the account to be restored. I want to continue this business and request that Amazon understand its sentimental and financial importance.
The current situation in *******, particularly in my city, ****, has rendered traditional forms of work and business extremely challenging and perilous. The conflict has not only disrupted our electricity supply but has also posed threats to our very lives. Amidst these hardships, working through my Amazon account is one of my few viable options. It allows me to work from the relative safety of shelters and provides a means to support myself and my family in these tumultuous times.
In conclusion, I sincerely hope that Amazon can understand the gravity of my situation and allow me to reactivate my seller account. My account is more than just a business platform; it's a lifeline in these testing times.

I promise that I renew ULTIMATE TECH LIMITED again! Please give me the chance to do it.
Thank you for your understanding and consideration.
Sincerely,
******************

Sincerely,

******************
Initial Complaint
Date:06/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon accused me of violating its Drop shipping policy. Allegedly we deliver the product and do not identify ourselves as sellers of that product, which is misleading to customers. Because of this, they have blocked the possibility of self-delivery of the product. I don't agree with this accusation and am trying to prove my innocence. All the goods are handled in my warehouse. We receive it from our regular supplier, repackage it, affix our labels and stickers to identify us as sellers, and ship it to customers. I don't know what could have happened that Amazon thought we were somehow violating this policy. We have not had a single complaint from buyers, and we closely monitor the delivery of our items.The only problems we had shortly before the deactivation were that we had several order cancellations because we did not have the inventory in stock. I cancelled ************ a short period of time. 5 orders were simply cancelled and 6 I confirmed but provided refunds. I did not cancel all 10 orders according to the rules, as I was afraid that this could lead to the blocking of the whole account. The reasons for such a large cancellation is that I mistakenly stated the amount of available merchandise in my inventory. When we received the last ***************************************** that there was no product available.This behavior is typical of those who actually drop ship their goods from different suppliers. But there are also other criteria that do not apply to us at all (different locations for sending goods, inability to control delivery, a large number of complaints about problems with the delivery of goods). We have none of this. I ask that my situation be examined carefully and that I be allowed to continue running my business.
Business Response
Date: 06/16/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their Merchant fulfillment selling privileges.

We are unable to provide information on our investigation methods.
Initial Complaint
Date:06/14/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello amazon,I have uploaded My document to unlock my account shopping and still didn't get any response even 48 hours passed
Business Response
Date: 06/27/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 7 June, 2023

Sincerely,
Amazon.com

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