Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,479 total complaints in the last 3 years.
21,546 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a e-gift card for my friend for $103 which I owed her the money. She received the email with the claim code & when she went to use it the code showed already redeemed. I went to chat and tried reasoning with them & got nowhere the first time. Then went back later & finally got a rep that said that the card had been used on an order but couldn't tell me the name or where the order was supposed to go. However she gave me an initial of a Z.W & told me to ask ***** did she know anyone with those initials which she doesn't. Then the rep proceeded to say that the order had been flagged fraudulent and the account it was used on was shut down. I asked did the merchandise whoever used it get shipped out & she said no. With that being said I told them that they had my $103 & also never shipped out anything for the money I spent meaning they just basically doubled their money. They werent out any merchandise and still kept my money. They told me the gift card ***** would reach out to me via email which they did & they requested information from me which I sent to them as requested & never got a reply back & was told by a rep to send it again to them which I did & then I got a reply finally back stating there was nothing they could do since it was already used. I tried explaining it wasn't actually used because nothing ever was shipped but I assume they didn't understand English. I am attaching both chats that I had with Amazon reps as well as a supervisor so you can see how ridiculous of answers I received. Also I am attaching all communication via email to and from the gift card ***** so you can see they wouldn't bother to research the issue or otherwise they would see that I am entitled to get my money refunded. I have never been treated so unfairly by any company like this & when you read all the attachments you will understand where I am coming from. If you need any further information from me please contact me.
Business Response
Date: 10/27/2022

Hello,

We have denied the customers request for a refund.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 10/27/2022.

Sincerely,

Amazon.com
Customer Answer
Date: 10/28/2022

Complaint: 18230667

I am rejecting this response because: I am aware that they denied me a refund this is why I brought the issue to the Better Business Bureau. What is the proprietary nature of their business? Evidently it is stealing people's money. I have provided evidence showing everything that happened and the customer service representative plainly states in the chat that whoever used the gift card they meaning Amazon canceled their account and they nevef received any merchandise (which I uploaded the transcript of). With that being said Amazon is plainly admitting that they have the $103 taken from me as well as whatever the thieves tried to order with the $103 of mine that was stolen. As the old saying goes Amazon can have their cake and eat it too because they were never out anything and gained $103 wrongfully. How can this be legal and legitimate. If a business receives money they should have to ship the goods out or return the money, but somehow they get by with this. It has made me a firm believer to never purchase a gift card from Amazon because even though they admitted whomever was in the wrong and cancelled the order they still get to keep my money. I would like to know how this can even be fair and how that Amazon thiniks anyone would accept a denial after having $103 stolen from them. I plan to blast this all over social media because I want others who also work hard for their money to be aware of what could happen to them just like it did me. With Christmas time coming I am aware also that many people purchase gift cards for their family and friends. I want everyone to know so they don't get in the same trap as I have.

Sincerely,

*************************
Initial Complaint
Date:10/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a rabbit hutch and it was delivered damaged and broken. Call customer service same day to have a pick up and return processed. Burn processed. I don't was picked up and no refund has been returned as of yet. Have called customer service 7 times now and there has been no resolution. I need ithis. I need a Refunded immediately as I have a animal running loose that I can not properly house as its home was delivered damaged. Also asked to speak somebody in ***************** several times and customer service refused.
Business Response
Date: 10/17/2022
Hello *******************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the Order ID: ******************* return issues.

I apologize for the inconvenience.

I've checked and see that the return order tracking shows that the package is still in transit to the returns center and the refund will be processed automatically by the system once the package is checked and scanned as delivered.

We'll not be able to manually take any action on the refund from our end.

I would request you to wait for the refund.

Also, I would like to inform you that we'll not have an option to transfer the contact to particular region or location.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/17/2022

Complaint: 18230650

I am rejecting this response because: you can take my money as ************** for a product which means you can return it when it is transit. Secondly your driver could clearly see the product was very damaged (I have pictures of how the product was delivered) and still choose to leave it at my door. It shouws a complete lack of care on amazons part and I am the one being inconvenienced for it. I am the one who has a animal I cannot house *** to Amazon's poor customer service.

Sincerely,

*******************
Initial Complaint
Date:10/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon order #***-6348206-6962651. Customer said they never received the package and it was running late. The customer opened an A to Z claim against us. Amazon refunded them. I waited for the package to arrive and showed Amazon proof it was delivered to the customer. I gave them all of the information needed to overturn and they send this to us on 10/15 8:31pm est:Thank you for taking the time to provide us with more information regarding your claim on order ***-6348206-6962651. Upon further review, we have decided to uphold our original decision.Why was my appeal denied?We understand your concerns and would be happy to revoke the claim associated with this listing and recharge the buyer, but we can only do so by their direct request. We encourage you to contact the buyer directly regarding this claim. The buyer can then let us know the issue has been resolved.The customer is not going to give us money or send it back. They were very rude in our emails and threatened us. Amazon needs to refund us in full as the package WAS delivered to the customer with a proof of delivery showing it on the customers doorstep!! While they are at it they can remove the negative feedback the customer gave as well. We are owed $127.36
Business Response
Date: 10/17/2022
Hello *********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the Order ID: *******************.

I've checked and see that the claim on the order has been approved and a refund of $127.36 was processed to the card used on Tuesday, October 11, 2022 at 8:04 AM (PDT).

Refund will be processed within 3 to business days.

Hope this helped.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/17/2022

Complaint: 18230626

I am rejecting this response because:

No this is Amazon refunding my customer!!! We are owed this refund and reverse the outcome! It was delivered to the customer and I showed you a picture of their home with the package!

Sincerely,

*********************
Business Response
Date: 10/24/2022
Hello,
Thank you for taking the time to provide us with more information regarding your claim on order 113-6348206-6962651. Upon further review, we have decided to uphold our original decision.
In this case, the order was not shipped by the seller in a timely manner and the order should have been received by the buyer no later than 10/08/2022. The proof of evidence that the seller has shared, it shows that the delivery of the product to the buyer is done 10/12/2022, whereas the maximum estimated date of delivery for this product was 10/07/2022. Also, when the delivery of the product was done at the buyer's address, there is no proof of delivery that shows the delivery with a signature confirmation.
We encourage you to reach out to the buyer to revoke the claim associated with this listing and recharge the buyer, but we can only do so by their direct request. We encourage you to contact the buyer directly regarding this claim. The buyer can then let us know the issue has been resolved.
In summary, we have upheld the original decision since the product was delivered late as per the image shared by the seller and also educating the seller to reach out to the buyer to authorize retrocharge.

Thank you.

-Amazon
Customer Answer
Date: 10/25/2022

Complaint: 18230626

I am rejecting this response because:

Oh really? That could not have been more of a LIE! Here is your proof below...

As per your site:
Order summary

Ship by: Mon, Oct 3, 2022
Deliver by: Wed, Oct 5, 2022 to Fri, Oct 7, 2022
Purchase date: Fri, Sep 30, 2022, 10:01 PM PDT

Shipped on 10/2! Was it late...yes...but then it was delivered to the customer with a picture as proof and you still let the refund go! Its funny how when I order from Amazon you guys can careless and always tell me "wait a few more day" but for them it doesnt matter. Well guess what...you owe us money and we expect it! We do over $8,000,000 per year for the last 15 years with Amazon!

Sincerely,

*********************
Initial Complaint
Date:10/16/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an Amazon shopper for many years and am a person who depends on reading reviews to make decisions about purchases, so I take the time to write reviews for the products I buy so that other people can make an informed decision on the products they are buying. On September 7, I attempted to write a review for a product I purchased on Amazon and received a notice that there had been unusual review activity on my account and that I was no longer able to write reviews. I was given an email address for questions, and I promptly sent an email asking for an explanation for why I have been blocked from writing reviews. After receiving no response, I wrote a second email on September 17, again asking for an explanation to why I have been blocked. Still, no response. I attempted to find an explanation through a ****** search and found numerous other people who had the same experience. I am an average person buying common products. I have only written reviews on products that I have purchased and used. I have never left anything inappropriate on a review and work hard to write my reviews in a way that are balanced and as objective as possible, again because I depend on this from others when I am considering products to buy. Im confident there is no valid reason that I should be blocked from writing reviews, which is upsetting in and of itself, so I would like to assume that Amazon made a mistake. However, the lack of response from them on this issue leaves me distrusting of their company and the way it is being run. I have already begun taking my business elsewhere but think Amazon should be held responsible for these shady business practices, if only by making this more public.
Business Response
Date: 10/17/2022
Hello ***** & ****,

Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we have already restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content.

Amazon Review Moderation team
Customer Answer
Date: 10/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I remain disappointed that Amazon did not respond to my prior attempts to resolve the issue directly with them, nor offer any folow-up or explanation. It is notable that the issue was resolved within less than 48 hours of contacting BBB.

Sincerely,

***********************
Initial Complaint
Date:10/16/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has blocked my account from writing product reviews with no explanation and deleted ALL the product reviews I spent 100's of hours writing. Over the last two years I have spent over $18,000.00 on Amazon. I've never written any fake reviews or reviews for products I didn't purchase.Amazon does not respond to my emails about the issue. I have called and was told I'd get an email from someone from that department within a week. Never heard anything from them. Been a couple months and nothing from them.I am really upset, angry, hurt. Amazon is my go to for about everything and I considered myself a loyal customer. Why would they do this? I'm sure it was an algorithm that did this. Why can't a human look into it and fix it?
Business Response
Date: 10/19/2022
Hello,

We have decided to reinstate this customer's account.

We sent an email to the customer informing them of this decision on 10/19/22.

Sincerely.
Amazon.com Seller Performance

Customer Answer
Date: 10/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/16/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought "2K Home Security Cameras, Galayou 2.4Ghz WiFi Cameras for Home Security, Baby Camera Monitor for Nursery/Elder/Nanny with Smart Motion Tracking and Phone App, Works with Alexa/Google Assistant 2Pack" Order date: Oct 6, 2022 Order #: 113-6267651-5958605 Order total: $45.93 (1 item)I did not recive the order and contacted Amazon.com about that. The Tracking ID: ****************** shows it was not delivered to *********************. It was delivered in Cadillac ******** about 40 miles away. Amazon said to use a shipping address of a work place or a Amazon locker. I am disabled and don't work. Also there are no Amazon locker in my area. Also if *** was to do something to cover the item lost. They money would go to the person/company that sent it. I did not contract the carrier and have no way of choosing the carrier. I have now disputed this with the credit card company. If Amazon will not fix their logistics problem when we, the customer has no choice over what carrier to use when they ship to a rural area. Then I will start posting the email they sent me and we will see how that goes with their customer base.
Business Response
Date: 11/15/2022
Hello,
The seller of your order confirmed that the order 113-6267651-5958605 was shipped by *** on 07 October 2022. The tracking ID is ****************** and it was delivered to ****************************************************************************************, "left at deck."
Once you have received the item, you can pay for this order following the steps outlined in the confirmation we sent to your registered email address on 2022-11-15.
Sincerely,
********
Amazon.com
=======
Initial Complaint
Date:10/16/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Incident Report 1. Order number: 113 - ******* - ******* 2. Today's date. (MM/DD/YYYY): 10/14/2022 3. Date return item was shipped. (MM/DD/YYYY): 09/12/2022 4. How did you ship back your return? **** pickup, *** drop off, mailed with ***** or ************* *************** Hemes, Royal Mail, etc.): *** Drop off. 5. Description of the item returned (item name, color, size, quantity, etc.): Logitech Combo Touch iPad Air (4th, 5Th gen 2020, 2022) Keyboard Case Detachable Backlit Keyboard with Kickstand, Trackpad, Smart Connector Oxford Gray; *** Layout 6. Have you experienced prior issues with returning items to Amazon?Yes, big issues with the return item. I started the return item on Sep 12 2022 by dropping it at the *** Store. The tracking number was 1ZR9Y3179066207975. After a few days, I did not see any updates from *** Website. I contacted Amazon customer care and they provided me another tracking number which was 1ZR9Y1900315338191, and it was already delivered at ********** ** ** on Sep 16 2022. And until today I did not see any update on my order. I tried to contact Amazon several times from middle of September until now Oct 14 and I had no receive any responsibility answer from Amazon customer service and my third party company ( Affirm) keeps calling me about payments even I was no longer own the item. So please confirm my return item and close my order that ****** wont call me anymore. I will attach the screenshot of the return process item and some email from Amazon customer care confirmed that they already received my item.
Business Response
Date: 10/17/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a refund has already been issued for the order.

An email has been sent regarding the same. If you still have issues, please let us know so that I can help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18230204

I am rejecting this response because: Yes after submitting the complaint, Amazon immediately refunded my order, but it already affected to my credit score since the affirm said I missed payment even I returned item since Sep 12, and it took over 30 days for complete my return order. Very unprofessional

Sincerely,

*****************
Initial Complaint
Date:10/16/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered protein bars and laundry detergent from amazon and the detergent lid came off and spilled over all contents in the package including the protein bars. I wanted to send everything back but amazon said they wouldn't take back food. The stated to send photos of the products, which I did and they refunded me for one of the four boxes of protein bars. I sent them a photo of the detergent and they keep stating to send photos which I have already done. They only work through email and I cannot get anyone on the phone. They keep passing me to someone else that says the same pre written email asking for photos when they photos have been sent in previous emails. I've sent the photos three times to three different people and the same "canned" email requesting a photo is sent back to me. I am down $100 from all the products and there is no one to personally talk to.
Business Response
Date: 10/17/2022
Hello Brenden,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued refund for the "Gatorade Whey Protein Bars, Variety Pack, 2.8 oz bars (Pack of 18)".

You will see the refund in 5 business days. I see that the detergent order has already been refunded.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered gifts from Amazon and it said on the items they are returnable until January 31st, 2023. Now when I am trying to return another item I saw that return policy has changed to 30 days which was advised to me by an agent I spoke with on the phone. It still says returnable until January 31,2023 on the Amazon App. This is fraudulent practice. I tried to speak to multiple agents same answer was given. I have been paying for Prime membership and I have never experienced such practices before.
Business Response
Date: 10/17/2022
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return window date until January 31st, 2023.

I apologize for the inconvenience that you've experienced in this case.

Upon checking I see that the return is already created for ****** ***** Women's Lux Highline Pant, Black, 12. You may return it for full refund.

However if you want to return other items from your orders, Please reply back to this email with the item name and the order number and we'll create a return for you as an exception.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

We'll make sure that this is not repeated.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:10/15/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son, **********, who is 11 purchased an item twice on accident with his Green ***** card. Amazon would not return the item. It was a game.
Business Response
Date: 10/17/2022
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return for an item that was purchased twice.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 10/18/2022
Please cancel complaint. The issue has been resolved. Thank you!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.