Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,775 total complaints in the last 3 years.
21,915 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/14/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order On October 12, 2022 as Amazon was running a promotion for 3 Exterior Blink Cameras same day delivery for $139. They are now priced the next day for $249. My issue is I received confirmation that the package was delivered yesterday (same day), it was NOT, There is no picture available to see where the delivery driver left the package. I spoke with a rep via chat and was informed they would escalate this matter to the specialty team and that I would receive correspondence within 24 hours, immediately after hanging up the phone I received a generic email stating that I needed to file a police report. I immediately called to speak to a supervisor, I asked for her employee number as to have a record for this investigation she advised she could not provide me with her employee number, but that her name was ****. She reported that the email advising me to file a police report was sent in error and she apologized as there is a **************************************************************************************************** error. She placed me on hold and stated that my order had not be delivered and that it would be delivered today and if I did not receive it by 8pm to call back. In between that time I called the automated system and got 2 opposing automated messages in the same call. The first message again stated my package had been delivered yesterday on the 13th and the second is that there was an error and my package had been marked as delivered as an error. After not receiving the package I spoke with supervisor ***** who is stating again that the package was delivered yesterday and that I have to file a police report in order for a refund. I advised him even after filing the police report I do not want a refund I simply want my order fulfilled for the price that I have been charged for. ***** reported the system is not capable of this. Per Ofc. ****** ************* cannot file the report since Amazon can not provide proof of delivery.
Business Response
Date: 10/21/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Customer Answer
Date: 10/21/2022

Complaint: 18227272

I am rejecting this response because: the issue has not be resolved. They are stating they cant find the order and want me to go back to Amazon to continue. I tried that first to no avail. The order number is 114-9007300-0179430
114-9007300-0179430
Sincerely,

***************************
Business Response
Date: 10/29/2022
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item from order #***-9007300-0179430.

Based on our investigations, we aren't able to provide a replacement or refund for this order at this time.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the police report number, link, or URL to the police report that shows the following information:

* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.
Please contact us back when the police report is complete.

We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before Sunday November 27, 2022 and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

If you have any further questions of a legal nature, you may contact our legal department directly at: Amazon.com ******************************************************************** Fax: ************ Ph#: ************

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/31/2022

Complaint: 18227272

I am rejecting this response because: Amazon is requesting I file a police, which is a clear indication that they are sending generic responses to this complaint as the police report piece was already addressed initially in this complaint. I provided the police officer's name and the presiding office. Although already stated, the police department will not allow me to file a police report due to having no proof that the package had been delivered, since no picture was taken on Amazon's side to prove they delivered the package my request to file a police report was denied. It is clear to me Amazon has done no investigation because if they had they would see that the driver did not take a picture of the package they supposedly delivered. As previously stated, they may contact *************************** at the ******************************* to confirm this information **************.

Sincerely,

***************************
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In short I had some charges that were made to the my Amazon account in error by my wife. I disputed the charges unaware that she made them and Amazon froze my account. Upon learning that the charges does belong to my wife I attempted to pay them. Amazon sent several emails asking me to provide them with my card number and authorization as well as the items to secure the payment. When sending the information Amazon says not to send a full card number and to send the last 2 digits. I advised the card in question on the account was no longer active. They then say to not send card information at all and to update card information online. Amazon has my account locked and I am not able to update any payment information. I have been in contact with Amazon since March and they have only sent emails or promised to send updates within 48 hours to give me access to update my information and they never follow thru. I am an author and have a KDP account with Amazon that I have not been able to access because of this which is causing Amazon to not pay me the royalties owed for my book sales or the ordering of my book that is published on their website. Please help me to get this resolved asap so I can retrieve what's owed and order my books that are being sold on sale and on other sites without my permission.
Business Response
Date: 12/14/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2022-11-22 confirming account reinstatement.

Sincerely,
********
Amazon.com
==========
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is NOT safe to shop on, just in August they authorized my item 3 times and won't give me my money back. I only bought 1 item, I got charged for 3, amazon steals. I am scared to order anything from them now. They did it to me before at holiday time last year and also didn't want to give the money back. They authorized each of my items 2 or 3 times and cleaned out my account. I had to fight with my bank, cancel my account, get a new card, they also charged my mom for amazon music my mom doesn't listen to that $9.99 for 3 months they never give you your money back for what they stole from you. If you buy stuff from amazon I would check your bank account going back even 2 years. They are also so sneaky that they don't charge you/authorize the same time, they actually authorized another same amount a day later and then 2 days later, when I contacted them the rep said they will release the authorizations, but they did not, it's already middle of October. Doing it on separate days after the first payment was "successful" shows its deliberate, not a mistake. They charge you for things without your permission, please be careful. Every website can steal now, don't be fooled.
Business Response
Date: 10/19/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Customer Answer
Date: 10/19/2022

Complaint: 18227112

I am rejecting this response because: They authorized my account more than once, it was NOT a separate order they authorized my bank account on another day after the first transdaction was succesful, they didn't release the second authorization, when I fought with my bank to get my ***** back they lied to my bank that the second authorization was valid and my bank took back the credit they gave me. Amazon are frauds and thieves, they also cleaned out my bank account at holiday time last year with repeated authorizations and I had to close my account and file a police report, I am not going to close my account again and put myself through this but they steal from their customers accounts. They know very well my email is the same one I gave to BBB it's the same email I log into my amazon account, but they are liars and thieves and will pretend clueless so they can steal from disabled people who barely make a living every month. This is why I wanted to report them. I want people to be careful and check their bank accounts and how many times these liars authorize their purchases because that is how they found a way to steal from their customers. I will just pray to the one true God that they finally get caught by the law and all the people they robbed will get their money back

Sincerely,

*************************************
Customer Answer
Date: 10/26/2022
ORDER # 112-8022401-9489865 my total was ***** they charged each item individually and then one item they authorized twice for ***** on two separate days even though the first charge went through successfully on sept 30, they still authorized it again on Aug 1.
I complained, they said they would release the second authorization, but they did not, they let it go through, so they got paid for the item twice, and when I complained to my bank, amazon lied, so my bank took back the temporary credit they gave me for this fraud. Amazon are thieves. I am disabled and living on very low income, to me $26 is a lot of money. ***** is almost $26 I have to often skip my medicine just to get something else that I need. Or often not buy some food. They are not ripping off some rich cheap skate they are ripping off an elderly disabled person. I pray God pays them back.
Business Response
Date: 11/01/2022
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern regarding the payment related to your order #***-8022401-9489865.

I have investigated your order thoroughly and found no additional charge was taken for this order. When you place an order, we contact your bank for a purchase authorization to verify your account but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/01/2022

Complaint: 18227112

I am rejecting this response because:

Sincerely,

*************************************
You are liars, I had two authorizations for ***** and I diod NOT buy two items for the same price. You authorized this same ammount on the 31st and the 1st, in two separate days so you could claim I bought two separate things, you are frauds and thieves and i will warn EVERYONE I COME IN CONTACT WITH to check their bank accounts and hold you responsible for your thievery. I will NEVER shop on your website again and I am not getting your membership again. Liars and thieves. Keep the 26 dollars and you will never get a ***** from me or anyone in my family or my friends again.
Customer Answer
Date: 11/03/2022
i do not trust this company to send them my bank statement, my bank statement includes my personal bank account number and ALL MY transactions. After them stealing from me like heck i will provide them with my bank account. Just close ,my account because i will not trust them with such private info ot=r which bank i bank with. no way i already removed all my payment information from their website
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order for some Pandora ***** earrings and received an notification that they were delivered when I picked the order up the earrings were not in the package called Amazon and was told that they will not refund or replace the item
Business Response
Date: 10/19/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Customer Answer
Date: 10/19/2022

Complaint: 18226963

I am rejecting this response because:

Sincerely,

*******************************
Customer Answer
Date: 10/25/2022
The order number is 111-2158081-7775422
the item is the Pandora ******** crown O stud earrings

They are stating that the items were sent together in the same box however when I received the box the item was not in there along with the silver earrings for women studs

I should not have to pay for something that I did not receive and I am being forced to pay for items that I did not receive, if I had received the items I would not be reaching out
Business Response
Date: 10/29/2022
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-2158081-7775422.

Based on the results of our investigation, we wont be able to provide a replacement/refund for this order at this time. Amazon.com is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Locker, in the future to avoid further problems.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/29/2022

Complaint: 18226963

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 6, 2021 - The Purchase - Order 114-082731-935874 placed with Amazon - ********* Surface Pro **** ****************** Evo Platform Core i7-32GB Memory - 1TB SSD - Total Price $2,599 = Computer ($2,429.86) + Est. Tax ($172.25) - Citibank Reward Points ($342.3 November 1, 2022 - I received The Purchase November 3, 2021 - The Purchase was defective, Amazon could not troubleshoot, Amazon requested The Purchase be returned November 8, 2021 - I initiated the return process for The Return via ********************** November 12, 2021 - The Return was received and signed by CV Amazon at their Avenel ** returns dock, Return Date and time: 11.12.2021 at 9:15 AM, Tracking 1ZE93W519002197376, Shipper: E93W51 November 29, 2021 - I call Amazon about my refund for The Return December 1, 2021 - Amazon charges my Citibank Credit Card for The Purchase December 10, 2021 - I file a Dispute D-************ with Citibank that I have not been refunded for The Purchase December 2021 thru September 2022 - Ongoing correspondence with Citibank and Amazon with no resolution for my Dispute. September 27, 2022 Amazon sends a formal email indicating they received and have possession of The Return October 12, 2022 - Email from Citibank indicating my Dispute is open
Business Response
Date: 12/01/2022
Hello,

We have granted the customers request for a refund.
We sent an email to the customer through their registered email address on 2022-12-01. This email confirms that the refund has been issued for $2429.86 to the original payment method.

Sincerely,

********
Amazon.com
===========
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com froze my account after allowing $446.44 out of a **** purchase go through (that I authorized) but then froze my account because of fraud suspicion because of the big amount. Amazon then had me send in all my personal bank account information ID etc but still locked my account & only refunded $86.59 out of $446.44 . Then keep hanging up stating they cant access a locked account so they cant help. Its been almost 2 weeks of trying to get this resolved. EVERYTIME I call in someone either hangs up, or have me fill out the same repeated form over & over with no *************** still told I cant get any help on a locked account. I was told since the charges went through I would still receive my purchases. I have not received my purchases & it was supposed to come Monday October 10th. The charges of $368.03 cleared October 6,2022 & $17.48 + $60.93 cleared October 5,2022. I have exhausted all efforts with Amazon with no resolution presented to me.
Business Response
Date: 11/03/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 11/3/2022 confirming account reinstatement.

Sincerely,

Amazon.com
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 21, 2022 order was placed, I ask for help after I installed the system, but the company was not able to assist they didn't know how so they offered troubleshooting for about 60 hours a day by day I was working with their technical support, after two months they got to the conclusion that they can not fix it and the system is not able to work as they advertised, I said I want to return that since is not working,they told me to return with Amazon, Amazon sends me back to Blink and they playing the game with me for more than a month today, I have enough of this disrespect I want my money back
Business Response
Date: 10/19/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Customer Answer
Date: 10/19/2022

Complaint: 18226302

I am rejecting this response because:Amazon is still palying gmaes after I did what they requested they said sorry your window oif return past , that is ridiculus there is no support for this product , Amazon is sending me to blink for the return issue and Blink keep send me back to Amazon since Amazon own blink I need real help with this scam please

Sincerely,

***************************
Business Response
Date: 12/04/2022
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return issues with the Blink device.

I apologize for the inconvenience.

I've already provided you with the only possible alternative in this case i,e a return with restocking fee.

We'll not be able to make an exception for the restocking fee in this case.

Please confirm if that is okay and I'll assist you with the return for refund option.

Feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/06/2022

Complaint: 18226302

I am rejecting this response because: the comapny is not fixing the security system , they know the suystem is faulty but yet they keep me whaiting for their higher thechnical support to call me for 3 months , finnally when they called me they said that they going send new generation modem and doorbell to fix my problem but they didnt keep their promise they send exacly the same model with exacly the same problems . they refusing take back the system until I pay restocking fee what I should not have to pay since they was holding me waiting for 3 monts just for this purpose to collect the restocking fee. I read other reviews and I see this system have be rated low for the exact problems I have about **** people complaint about the same issue

Sincerely,

***************************
Initial Complaint
Date:10/14/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Tuesday, October 11, 2022 I made an online purchase at amazon.com for a pair of shears to be delivered by Thursday, October 13, 2022. Today is Friday, October 14, 2022 and I have not heard anything about my order. So I went online and I saw that my order has been delayed. The seller of the item on Amazon does not have any contact information. I talked with an Amazon representative who made it very extremely hard to get contact information for the seller after I ask for it from the Amazon representative. The Amazon representative said there is no tracking of my order which is false information because my bank account was charged $15.36 for this order. Lastly I am very upset because Amazon is not allowing me to cancel this order that they are not giving me.
Business Response
Date: 10/18/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you have not received the order.

I've checked on it and I can see there are no updates on the tracking and we assume it to be lost in transits. In this case, I've issued a full refund on your account for the provided order back to your original payment method. This should reflect back in 3-5 business days on your billing statement.

You will receive an email once the refund is completed. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon bans me from leaving reviews for the products I purchase there and has deleted all my reviews. I just want to have my reviews back and have the right to leave any review for the products I bought there. All the comments are real. My account is ************************* and I have used that account for more than 4 years.
Business Response
Date: 10/19/2022
Hello Zhi,

Amazon previously sent you an email explaining that we had detected unusual review and rating activity associated with this account, leading us to remove all of its reviews and ratings, and restricting it such that it is no longer able to contribute reviews, ratings, customer questions and answers, and other related Community content. As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. We will not restore this account's ability to contribute with Community content.

Why is this happening?
Customer reviews and ratings are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews and ratings that are in violation of our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for the following reasons :
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, and votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews and ratings.
-- The account was created for the primary purpose of writing reviews and ratings that violates our policies.
-- An unauthorized party may have accessed this account to write reviews and ratings.

To learn more about this policy, go to Community Guidelines:
https://www.amazon.com/gp/help/customer/display.html?nodeId=*********

We cannot share additional information about this decision.

Amazon Review Moderation team
Customer Answer
Date: 10/19/2022

Complaint: 18225845

I am rejecting this response because: all my reviews are real and I have bought all kinds of products and done the reviews on all kinds of products. I do not think I have corelation with the behaviors you have mentioned. Also, when I do the research online, it saids the reason might be that I have comments on too much products at a time. Then, I will learn this ****** and would not do this again. I hope I have a change to have the right to leave a review again.

Sincerely,

*****************
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I REQUESTED TO NOT LEAVE PACKAGES OUTSIDE. I BEEN @ MY APT 6 YEARS..AMAZON LEAVES EVERY PACKAGE OUTSIDE????I HVE GOTTEN MY ACCOUNT CLOSED AND THEY BILLED ME SO THE DID GVE ME 10 MNTHS OF CREDIT FOR PRIME..BUT THEY REFUSE TO ALLOW ME TO ORDER SAYIN I DID TO MNY RETURNS WELL THTS CORRECT I SPENT MY BNK CARD ON LEFT OUTSIDE PACKAGES..LIKE ON THE ***** UNDER MY ADDY IS A BLK BOLD PLS DO NOT LEAVE PACKAGES OUTSIDE WILL BE STOLEN..OK EVEN WHEN IM HOME .I HVE MADE POLICE REPORT OF GUY HERE CAUGHT ON TAPE & INVOLVED OFFICE HERE TO ASSIST.MY ************ HVE PROOF PACKAGES ALWAYS LEFT OUTSIDE.ONE DRIVER LIED & SAID HE HANDED ME A PACKAGE FOOTAGE SHOWS HE LEFT IT OUTSIDE AND WALKED OFF AFTER BEING CONFUSED AFTER A WHILE. I LVE NEAR ***************** MY ISSUE IS THE CAMERA DOESNT SHOW THT SIDE OF MY DOOR SO ALL LIVE HERE KNOWS IF THEY VISIT THE ************ STUDIED CAMERAS.SMH THIS IS A ONGOING ISSUE.THEY NOW HVE ME @ ONLY DIGITAL CONTENT...THEY CANCELL EVERY ORDER ORDERED.??I ASKED IF THEY CAN PUNISH DRIVERS FOR THIS ISSUE NOT ME. I **** BEEN ABLE TO PLC ORDERS BUT I STILL PAY FOR DIGITAL SERVICES..MY WHOLE APT IS AMAZON DEVICED I AM SO STRESSED OUT OVER THIS..THEIR CUSTOMERS MEANS NTHN. SO THEY EVEN CANCELLED MY SERVICE WHILE ON A CALL THIS WEEK WITH CSR??HAD TO REAPPLY FOR PRIME IDK WHATS GOING ON.& WHEN U CALL CSR THEY ALWAYS OFFER CREDIT/ REFUND I ONLY ASK FOR MY ITEM STOLEN..I CAN AFFORD ALL PURCHASED THEY ACT LIKE IM FRAUDING THEM.WHEN REALITY ITS THEM.SOME PACKAGES NEVER MKE IT TO MY HANDS SEEMS LIKE ALWAYS.MY POINT IS IF THE COMPANY/ DRIVERS RESPECT MY SHIPPING REQUEST I WOULDNT NEED REFUNDS PERIOD OR MKE A COMPLAINT OR ANYTHING LETS BE REAL.THEY CANNOT HVENOT STOP PUTTIN PACKAGES OUTSIDE LIKE ?? ******* MONEY??THIS IS SO UNFAIR..IM DISABLED & THIS STRESS IS UNNECESSARY AND TIRING.I ASK THT I CAN RECV ORDERS @ AMAZON BOX THEY HVE TREATED ME TERRIBLE &WHY SHLD I ORDER OUT OR PAY WHEN I DONT GET ALL/ FULL PRIME SERVICES..STOP LEAVING MY PAID ITEMS OUTSIDE
Business Response
Date: 10/16/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account and refunds. I'm sorry for the inconvenience caused.

I've checked on it and I can see the Prime subscription charges for multiple months were successfully refunded on your account on Oct 10 and a confirmation email was sent on Monday, October 10, 2022 at 12:25 PM (PDT). You may refer to that email for the details on the refund.

Regarding the account issue, I can see it was escalated to our team and after careful consideration, we have determined that we will not be able to reopen your closed Amazon accounts. This decision is final and we are unable to reverse the decision. Please refer to the email sent on Sunday, October 9, 2022 at 10:50 PM (PDT) regarding your account status.

We are unable to share any additional insight on this matter. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of any other assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/17/2022

Complaint: 18225593

I am rejecting this response because:

Sincerely,

*******************************
UNFAIR & AMAZON WON'T ADMIT THE WRONG OT FOLLOW SHIPING DIRECTIONS

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