Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,511 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased $1,000 video graphics card said signature required. Someone must be at home to receive it. *** just dropped it with nobody here. Once I arrived home the package was missing. Filed a police report sent the police report number the officer number, the badge number the information for the police department to Amazon and they still deny the claim stating the package was dropped off without no one being here and being stolen. This is not my fault. This is *** and Amazon. They need to work it out and I need to be refunded.
Business Response
Date: 10/30/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-5070207-9566651. Upon checking I see that a full refund of $1079.99 has been issued to your original payment method on Friday, October 28, 2022 at 7:52 AM (PDT). Refund confirmation email was sent to your email address on Friday, October 28, 2022 at 12:12 PM (PDT).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Two problems with two separate ordersOne order revolves around a pair of AirPods ordered that had a defect in the battery life. I attempted to discuss the options as far as Amazons policy. The representative was not only unhelpful, he attempted to turn me towards the manufacturer warranty, Out of the box problems are subject to return policy procedures, it took a request for an escalation to a supervisor to get the appropriate action to be conducted. In the past, returned items have been credited back to me extremely quickly, my return has yet to be processed. Second issue,The wrong item was delivered to me. This isn't the first time this has happened, An opportunity to have a replacement item sent in an appropriate time manner was not made available to me.Frustrated by numerous issues, I requested to have a conversation with a person within an elevated supervisory role. I was given an email address, to which I was instructed to file the request, This referral was to a fake email address, therefore affirming the attempt to avoid an Amazon investigation into the inappropriateness of the staff, done so by the staff who failed to address the problems correctly,
Business Response
Date: 10/17/2022
Hello ***,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the AirPods and ******* Decaffeinated ************* Black Tea

I apologize for the inconvenience that you've experienced in this case.

Upon checking I see that the refund of $17.88 has been issued for ******* Decaffeinated ************* Black Tea to your original payment method on Saturday, October 15, 2022. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. There's no need to return the item for us to issue a refund as it is a Not Returnable item. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.

For AirPods, I see that return has been created. As the replacement option is not available you may return it for full refund or you may contact the manufacturer with this inquiry.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:10/15/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was placed on hold on 9/19/2022 because of fraudulent activity. However, I didnt notice it until later in the week. On 9/24, I called Amazon and was able to find out that multiple orders had been placed on my account and shipped to ******* during that month. None of those orders were placed by me. There isnt an actual department that you can speak with on the phone to help with verifying and unlocking your account. I was advised that the representative would send a note to the Account Specialist, and I would receive an email with instructions to verify and unlock my account. I received an automated email from an the next day indicating that I needed to verify a card ending in 47 to unlock my account. I dont own, and have never owned a card ending in 47. Unable to respond to that email directly, I called Amazon back to advise that I didnt own a card ending in 47. I asked if there was another way to verify or contact that particular department. I was advised that there wasnt a way to contact that department, and that another note could be sent advising an Account Specialist that I did not have such a card.In response to that call, I received another automated email on 9/28 advising the exact same thing - that I needed to verify ownership of a card ending in 47.I called Amazon back that same day to once again explain the entire situation. The representative expressed that they would reiterate to that department that I didnt have such a card. I then received another response the following day indicating the exact same thing that the previous 2 emails stated - needed to ownership of the card ending in 47.I called again, and received the same response on 10/1. A few days later I called and requested to speak with a Supervisor. The Supervisor sent another note.On 10/6 I received another automated email stating to log in and upload my ID. When I attempted to login, I received a message to contact customer service for further assistance.
Business Response
Date: 10/26/2022

Hello,

We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 10/27/2022.

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,

Amazon.com
Customer Answer
Date: 11/02/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:10/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered iPads through Amazon. The first pair of them didnt come to me so they sent me a second shipment. I decided to return the iPads. They gave me the option to do *** pick up so I used the pick up option and got the receipt. I wait and never get my refund Im constantly calling amazon to get this resolved. They told me the return receipt I got from *** has the incorrect information! I call *** they tell me that is indeed the iPads and that amazon has to file a claim on my behalf. Amazon told me they cant because its the wrong information. I email them about the situation and I have on record within 4 hours they tell me the package is on the way to them, its on the way back to me and *** never received it so they clearly dont know what happen to it why cant they file the claim this point the package clearly got lost. Since they werent helping me out much I decided to file a charge back since I returned the iPads and they arent helping me resolve this issue. Due to me filing a chargeback they decided to close my account for violating their terms and conditions. They customer service is horrible and they deserve to know this!
Business Response
Date: 10/27/2022
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 27 October, 2022.

Sincerely,

*************
Amazon.com
Initial Complaint
Date:10/15/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charged my personal checking account ****** in ERROR instead of my EBT (which has over $1000.00 in food benefit). They refuse to fix their mistake.
Business Response
Date: 11/06/2022
Hello *******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We are sorry to hear about the payment method charged on the Order No: 112-1116280-6133806

After reviewing, I can confirm that EBT is not selected as a payment method on this Order and Credit card is selected instead. Also would like to confirm that the system alone cannot change a payment method on its own unless if there is any back payment method is selected and it only changes when there is a payment decline on the default selected card.

To manage your backup payment methods, visit your Amazon Wallet (https://www.amazon.com/wallet), click "Manage backup payment method settings" and update your preferences. Turning this feature off prevents orders and subscriptions from using a backup payment method and may cause service and delivery interruptions if your selected payment method fails.

Furthermore, as the default selected payment method is charged and settled, we will not be able to change payment method or refund at this time. We request your patience and understanding in this.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a **** **************** string of lights for about $250.00. Approx. three days after the order was made and credited to my credit card, I cancelled my account with Amazon for other financial reasons. I received the order and found the items not to be as advertised or like the photo on the product box. I called Amazon for a return label. They refused and said since I no longer had an account with Amazon they could not send a return label. I stated that at the time of the order and with agreement from my account they had a written obligation to allow me to return this product. They still refused. Secondarily you should review the **** **************** as this is the third box ********* Ace Hardware, Amazon) that I have purchased and returned or attempted to return their **** String Lights. Their boxes are clearly false advertisement of the product inside.
Business Response
Date: 10/16/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the issue you have shared while you attempted to return your order but the response shared with you was correct. Once an account is closed, we are not able to offer any returns or refunds for orders placed from that account.

I share a link to the help pages on what closing an account entails.
https://www.amazon.com/gp/help/customer/display.html?ref_=***************&nodeId=GBDB29JHRPFBDVYV&qid=1665944816879&sr=1-2

We appreciate your feedback about the lights and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18229350

I am rejecting this response because: I was told by another Amazon supervisor that returns would be excepted seven days after Account closed. I do not except their interpretation of the contract agreement

Sincerely,

*************************
Initial Complaint
Date:10/15/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was recently closed due to wrongly being labeled as having unauthorized access. This has actually happened to me before and I was able to get it resolved.I got a message saying my account had been closed and that I am allowed to open a new Amazon account. What happened in this case was that I have a friend in ****** and I tried to purchase an Amazon.co.** voucher to give to her. I logged in with my Amazon.com account and it was immediately flagged and my account closed without any ability to explain my situation.There was nothing unauthorized here and nothing was disputed from my end, and indeed nothing ever had been disputed from my account which has been active on Amazon for quite a long time.Id much prefer not to have to open a new Amazon account as all my stuff along with my purchase history are on this original account. Could I please have some help reopening it?Thank you ***************************
Business Response
Date: 10/20/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 10/20/2022 confirming account reinstatement.

Sincerely,
Mark
Amazon.com
Initial Complaint
Date:10/15/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon delivered a package and just threw it in a public area. Now, their stupid overseas call center is telling me I have to go find it. I am a disabled person. They have a picture of the package near the mailboxes, but its not there. They keep doing thisdelivering packages anywhere they want even though there are locked secure package lockers. I spoke to their stupid idiot call center employees and the only thing that they would do was replace the item and give it to me by tomorrow but I need it today. Now they wont give me a refund. I want a refund for this item. I want US base call centers. I am sick of dealing with Indian call centers who dont care about customer service and who they steals from customers. They refused to refund my money. They offered a replacement, but it would take too long. I want MORE than a refund. I want additional funds becayof the constant aggravation, disrespect and idiocy I deal with from their idiot overseas call center. I am sick of their disregard of my disability. I never got this package and I demand a refund and apology credit. They discriminate against disabled people and disrespect us. I am tired of being told to **** for packages that were stolen.
Business Response
Date: 10/16/2022
Hello *********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the concern you have shared with the delivery of Order ID: ******************* and have looked into your concern in detail. We regret any aggravation you had when you reached us.

We have issued you a full refund on the order on Saturday, October 15, 2022 and will be reviewing the deliveries in detail. The refund was issued as a gift card balance to your account.

We will not be able to issue any additional credits or refunds on this issue. You could place a new order for the item if it was not received. We work incessantly to ensure our customers get the highest standards of delivery and service.

We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since moving to our home on ***********************************************************************, our deliveries in Amazon-branded vans have gone to *****************************************************************************. Despite repeated attempts for Amazon to correct this error, our Amazon Prime deliveries are being sent to this other address. Our requests and explicit delivery instructions on our house located in the delivery process are being unread or ignored. To reach someone or email Amazon has been fruitless despite the insistence that a "GPS update" was done. It hasn't. The staff seems helpful and I have spent several times going over step-by-step the delivery address and location. I would like someone at Amazon logistics in ************ ******* to recognize and fix the delivery issue. There is no direct contact except for the ******* toll-free or off-shore chat. Thank you.
Business Response
Date: 10/19/2022
Hello ***********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for writing us regarding the incorrect deliveries on your account, the information you provided was very helpful in identifying the issue.

I have reviewed the matter in detail and requested a detailed investigation into the deliveries. I found the geocode that was used as not correct and have requested the delivery address has been updated with the correct geocode.

I am confident that would ensure the issue does not recur and you get the packages correctly as intended.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Complaint: 18229015

I am rejecting this response because:

I emailed Amazon with specific questions and have yet to receive an answer. This has been my experience with Amazon.

Sincerely,

*******************************************
Customer Answer
Date: 10/26/2022
I emailed Amazon on this delivery issue as directed and received no response.
Business Response
Date: 11/01/2022
Hello ***********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your frustration with the information that you shared was not actioned, and can relate to you. We have looked into the matter in detail.

Let me assure you that the issue was identified and appropriate corrections have been made, these instructions will be available to your local delivery location.

I would request you to allow 2 weeks for the instructions to correctly apply, in case you have older shipments in process from earlier orders. As an alternative, you could consider cancelling and replacing earlier orders if they have not been delivered yet.

In case you see any orders with the same issue, feel free to share the full order and tracking numbers with us so we can escalate the issue.

Customer satisfaction is our top priority and we work with our delivery partners to ensure accuracy.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/01/2022

Complaint: 18229015

I am rejecting this response because: Amazon has repeatedly told me the issue was fixed. It has not. Waiting two weeks so a logistics company can fix and BBB only gives a seven day window. *****, I request this issue remain open until delivery issue is solved. Today, a delivery was attempted and was at the wrong address. I was tracking via the app. Clearly Amazon or the contractor for delivery, has not read the delivery instructions. Ironic is that an Amazon help team worked with me on the narrative.
please understand, as a Prime paying customer, I would like my deliveries to my residence. I contend that despite this issue, the help, including Ramans mail, has been and is forthright.

thank you for your time

Sincerely,

*******************************************
Customer Answer
Date: 11/14/2022
Hello and good afternoon.

Re: Amazon's resolution to delivery of ORDER # 114-*******-8958617

Today's delivery war originally going to the other address in another zip code across town. When I raised this delivery issue, I was assured by the Amazon's team this has been corrected. Despite pleas, phone calls, and a BBB complaint, Amazons original plan was to delivery to the incorrect address.

Amazon's Raman promised me in writing this would be solved (see below). Today, the address was not. I can only conclude Amazon made poor or no attempts to correct your "geo-code".

The graphic shows the initial delivery was going to Palmetto Glade Dr. I live on Palmetto Bluff Dr.

Please understand the delivery driver *******, I believe last name, *****, may have fixed the address. He found my house! He delivered the package!

Then he showed me the geo-code correction on a smartphone, took a picture, and the reconfirmed. My future deliveries should be good.

While ******* saved my delivery, *****, I am disappointed your promise to solve this was not done. Please do not promise something you cannot deliver. In this ************************ delivered and showed me he may have fixed the future attempts.

************************************************************;
Customer Answer
Date: 11/18/2022
hello

Based on Amazon employee, Ramans request, he said wait two weeks. I did. Wednesday and today items were not delivered. At lease the LED Bulbs delivery were not left at the incorrect address.

Amazon ORDER # 114-*******-******* LED Bulbs

Email is below requesting instructions.

There is information in the delivery instructions that was done in conjunction with the customer service representatives and confirmed several times. The set of instructions done:

******************** is in Arlington, off ******, next the ***************. ************ is the community name. 5th house when you turn left to the first corner. Leave the package at the front porch. Call ************ if need more assistance.

The next line by Amazon is:

Your instructions help us deliver to this address. However, deliveries may not always follow all the instructions.

Amazon deliveries has never followed these when delivering.

Clearly , I want to use the delivery service and want the items at my house. My neighbors receive their packages fine.

+~~~~~~~~~~~~~~~~~~~~~~~+

*******************************************
Customer Answer
Date: 12/08/2022
Good morning, Raman. Here is the information as requested. Please note that our deliveries have been coming to our house. A driver from the Amazon contractor company came over and painted our house after Thanksgiving. With fingers-crossed, we have been getting our packages.

Our detailed instructions in the delivery area specify the information you seek. I worked with am Amazon rep on the wording sometime ago.

I want to stress the only delivery company with this mis-delivery issue is Amazon. I hope this issue has been corrected. We want to be customers.

30.344278 -81.461852

Raman, I do want to thank you for your due diligence in this matter.

Business Response
Date: 12/15/2022
Hello ***********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I thank you for confirming the issue seems to be corrected, and am optimistic the issue is well and truly resolved. We appreciate your patience while we engaged with the appropriate internal teams for review and assistance.

Let me assure you that we take the utmost care with the packages and in case you need any assistance, feel free to reach us at any point.

We are reachable 24/7 over chat or call. We truly appreciate your business and wish you our very best.

I personally wish your family and you a very positive and prosperous New Year.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/15/2022
Happy holidays. Thank you *****. After nearly nine months this issue was identified with Amazon on delivery, it appears to be fixed and satisfactory settled.

Indeed, Raman, thank you. May the best be before us.

Stay healthy and hug you family,

+~~~~~~~~~~~~~~~~~~~~~~~+
*******************************************

Customer Answer
Date: 01/20/2023
Our deliveries have once again, started showing up at the incorrect address. Unfortunately our issue is back to square one. The logistics company is not using street addresses; and a logistics company that *** pride itself on delivery is failing to do that. Deliver.

Please let me know what information you need. But honestly, I believe we are done with Prime.

Delivery address should be
12969 *****************
************ ** 32225

Business Response
Date: 01/24/2023
Hello ***********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for reaching out to me regarding the delivery issue and I truly regret the issue was not fully put to rest the first time.

Can you please share the order / tracking number pertaining to the order in question so I can escalate the issue.

I will be engaging our specialists in this matter and hope to be of assistance.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/25/2023

Complaint: 18229015

I am rejecting this response because:

Ordered on January 19, 2023 Order# ***-3918234-2467467

Please fix this. You promised, *****. No ********************** except Amazon has this issue. Honestly, Raman, we have been putting up with this since March. Dont fail us now.
+~~~~~~~~~~~~~~~~~~~~~~~+
*******************************************

Customer Answer
Date: 01/26/2023
Raman (Amazon)

30.34424 N, ******** W

12969 *****************
************ ** 32225

Coordinates and address.

+-------------

*******************************************
Customer Answer
Date: 01/30/2023
Three deliveries were sent to wrong address

ORDER # 113-*******-******* porch is not ours. I have no idea where this is.

113-*******-******* is missing.

Plus, my wifes delivered to the wrong house.

Raman, what we need is seamless ordering and delivery.

30.34424 N, ******** W are our house coordinates. Frankly, no one else has this problem except Amazon and to witness this again is not the experience needed. This delivery problem has been ongoing since March 2022.

I am a stockholder in a logistics company. It is mysteriously why this continues to be an issue. Please fix this. Simple logistics. Keep the customer happy.

+~~~~~~~~~~~~~~~~~~~~~~~+

*******************************************

************

+~~~~~~~~~~~~~~~~~~~~~~~+
Business Response
Date: 02/09/2023
Hello ***********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with us and have passed on your inputs to our Delivery Support Teams. They are engaged on this matter and are monitoring the issue.

I am confident the issue is resolved by now, but you could reach our **************** teams 24/7 if the issue persists.

Most questions are answered in Your Account (www.amazon.com/your-account) or in our Help pages (www.amazon.com/help). If you do need to contact us in the future, here's a link to our Contact Us page:
***********************************************************************

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/14/2023

Complaint: 18229015

I am rejecting this response because:
in Ramans response, he did not tell me anything I have not heard before from chat or phone calls. Additionally, itis very difficult to communicate directly on issues. We dealt with mis-deliveries from Amazon since March 2022. I was sent email from the company questioning my high rate of refunds.
we thought by December the misdirected delivery problem was fixed. Raman assured me this was.
the website of answers does not have solutions. I searched the web and found the logistics support number. While Ramans words are appreciated, I spent too much time trying to resolve their issue of not delivering to a street address. We found out that delivering is done by latitude and longitude. Coupled with specific delivery instructions that Amazon logistics placed in the process, they were ignore by the drivers.
as a stock holder I found this confusing. As a customer of ********************** since inception, baffling. We honestly dont know if we will continue after March.
I do, sincerely, appreciate the BBBs effort on this. Thank you.

Sincerely,

*******************************************
Initial Complaint
Date:10/15/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered "Bose QuietComfort 45 Bluetooth Wireless Noise Cancelling Headphones - Triple Black" on Amzon.com on Oct 12, 2022. It said it is deliveried on Oct 13.("Your package was left in the mail room."). But I cannot find my package at all. Because all the package should be put in a locker and I will get a code to open the locker. There is no mail room at all for a package to be left. I called the Amazon custom service on Oct 14. Amazon customer service ask to me to file a police report in order to refund me the money. This is so ridiculous. 1: There is no criminal event involved. If Amazon said package is deliveried, then it should show evidence. They cannot prove they delivery the package to me. And now even ask customer(me) to file a police report.2: ********************** should investigate on their side why the package is not deliveried/lost! Not kick the ball to police department. Thier customer service is so bad and not helpful at all. 3: Amazon customer service induce me to treat this as a stolen event rather than their carrier issue. Amazon simply deduce the package is stolen rather than they fail to delivery it.Again, it is ridiculous and wrong to ask customer to file a police report for a lost package!!! There is no crime involved! Why a customer need to file a police report? ********************** simply push their responsibility to their customer and police department.
Business Response
Date: 10/25/2022
Hello *****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and apologies for the inconvenience caused with your Order No: 111-4606575-3461802 and Im really sorry to hear about the inconvenience you experienced and your interaction with customer service. Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

Rest assured, refund has already been processed to Gift card balance on Friday, October 14, 2022 at 11:59 PM (PDT) Refund amount : $247.89

You can view details of the completed refund on your Amazon.com account:
http://www.amazon.com/gp/css/summary/edit.html?orderID=111-4606575-3461802

We appreciate your business and hope to have the opportunity to serve you again in the future. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com

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