Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,531 total complaints in the last 3 years.
21,569 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This morning I ordered 2 wallets using Amazon's Try Before You Buy option and they immediately took the money out of my bank account. They were not supposed to charge me until 7 days after I received it. My bills are due to come out of my account tonight and now I do not have the money so I will **** my truck instead because of Amazon. I spoke to a Amazon representative and they lied and said that what I ordered was not Try Before You Buy but, I have proof. I took pictures of all of it. They said there's nothing they can do
Business Response
Date: 06/15/2023
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the concern you have shared with reference the charge you saw when you placed a Try Before You Buy order. We regret any misunderstanding in this matter and have passed on your feedback regarding the communication.

The order ending **** was placed on Wednesday, June 14, 2023, this causes ** to reach the bank for an authorization for the said amount to verify the card. This may result in a pending charge causing your funds to be held.

When you place an order, we don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Items OrderedPrice 1 of: Toys for 1 2 Year Old Girl, Toddler Girl Toys and Gift, ********************** for Early Learning, Birthday Gift/New Year Gift for **** Girls ***** ************ Kids Toys for Toddlers 1-3(Pink)Sold by: TALKING COMMODITIES (seller profile)Condition: New $23.99 Shipping Address:*********************** ******************************************************************************************** Shipping Speed:FREE Prime Delivery Payment information Item(s) Subtotal:$23.99 ************************* -----Total before tax:$23.99 Estimated tax to be collected:$1.98 -----Grand Total:$25.97 Payment Method:Amazon.com Store Card | Last digits: **** Billing address *********************** ********************************************************************************************
Business Response
Date: 06/16/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-8668362-0560218 for the item Toys for 1 2 Year Old Girl, Toddler Girl Toys and Gift, ********************** for Early Learning, Birthday Gift/New Year Gift for **** Girls Boys, Do .

Based on the order details, the refund of $25.97 is processed on Thursday, June 15, 2023. Considering the item as lost the refund is processed back to your original payment method.

You'll see the refund on your card statement in the next 3-5 business days.

You'll also be able to see the refund request here:
***********************************************************************************

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 06/16/2023

Complaint: 20185742

I am rejecting this response because:

Sincerely,

***********************

I toldly agree with the refund but i am still missing the refund of $30.28 that was giveing to i see the $25.97 one on my acc but it has not posted yet so the only one i do not see is the 30.28

here is the email that i got showing the refund of the 30.28

Amazon.com Customer Service <cs-reply@******************>
To:*******************

Wed, Jun 14 at 2:09 PM

Hello,

Thank you for being the best part of Amazon.

We value all of our customers highly, and appreciate your loyalty.

I successfully process the refund amount of $30.28 back to your the card you paid for your prime.

And after the item tag as delivered please call us back to have it refunded.

Most questions are answered in Your Account ***********************/your-account) or in our Help pages (www.amazon.com/help).

If you do need to contact us in the future, here's a link to our Contact ** page:

***********************************************************************.

Have a great day and stay safe always.

Best regards,

****

........................................................................................................................

Thank you for your inquiry. Did I solve your problem?

If yes, please click here:

*************************************************************************************************

If no, please click here:

******************************************************************************************************

........................................................................................................................

Your feedback is helping us build Earth's Most Customer-Centric Company.

Thank you.

Amazon.com

I will keep watching over the next few days and ****** it shows up but if not i will let you know if it hasnt showed up as of 6/22 this will give it the full 5 days from the time it was sent in
Initial Complaint
Date:06/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-4289146-5319462 Acct: ******************* I had purchased a coat online that was constantly delayed back in November. In January, the coat never arrived. At that point I informed customer service that their merchant will not reply to thier inquiries about the coat. They actually never sent an email of any indication. The agents tried contacting them several time (9 to be exact. Please help me with the refund.
Business Response
Date: 06/16/2023
Hello,

A full refund for the claim amount was issued to the payment method used to place order 111-4289146-5319462.

-- Refund Date: June 16, 2023
-- Refund Amount: $54.89

Sincerely,
Initial Complaint
Date:06/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To combat a long case of cyberstalkers/hackers, I made an account which I would only use gift cards with, leaving my credit card information free from possible discovery.I loaded the account with an initial Amazon gift card of $380 value which I bought with cash at a local ********** I bought a refurbished ******* phone which I had to send back due to it having issues. I also sent back the case I'd gotten for it. Wanting to get ahead of waiting for the refund on those two purchases and buy another case, I bought another Amazon gift card of $25 in value with cash. I still have both cards BTW and their receipts.When the money for the return of the 1st phone was refunded, I bought another phone and another case. I received the case earlier via an Amazon locker delivery, but the phone qouldn't arrive until next week.A few days after receiving the 2nd case and trying to log into my account to get a status update on the phone I found my account was on hold and they were requesting informations regarding the purchases to unlock it. I uploaded pics of the ****************** was told that the information(s) used in the account were used in another account (or something regarding the gift cards being used in another account?!? They were being intentionally vague and elusive) and that the account was closed/on hold/locked , the orders were canceled and not to create any more accounts, etc.I had over $320 in gift card balance left on the account! closer to $360 with the email I received about the 1st phone refund having been processed.I've tried reaching out via phone calls to Amazon customer support with no results. I want all funds remitted to the credit card on the account.
Business Response
Date: 06/27/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 27 June, 2023.

Sincerely,
Amazon.com
Initial Complaint
Date:06/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint against Amazon.com, **** regarding an unresolved issue with Order# ***-5837878-7933051. The item in question is the "LAUNCH X431 IMMO Elite Key Programming Tool." I placed the order on May 15th, and as of today, June 14th, I have neither received the item nor been provided with a refund.Despite repeated attempts to contact Amazon's customer service, the company has not taken any steps to resolve this matter. I have expressed my concern and requested a refund for the undelivered item, but Amazon has been unresponsive and has failed to address my issue adequately.I am seeking the following resolution from Amazon:Immediate processing of a full refund for the "LAUNCH X431 IMMO Elite Key Programming Tool," including any associated shipping charges.Timely communication regarding the refund status and confirmation of its processing.I find it disheartening that Amazon, a company known for its customer service, has been uncooperative and has not honored its commitment to timely deliveries and satisfactory resolutions. This experience has caused significant inconvenience and frustration.I have attached copies of all relevant documents, including order confirmation and evidence of communication with Amazon's customer service, for your reference. I kindly request your assistance in facilitating a resolution to this matter.I believe that the involvement of the Better Business Bureau will encourage Amazon to address this issue promptly and provide the appropriate resolution. I trust that you will act as a neutral intermediary in this dispute and ensure a fair resolution for both parties involved.Thank you for your attention to this matter. I look forward to a swift resolution.
Business Response
Date: 07/13/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 6/27.
Sincerely,
*********
Amazon.com
Initial Complaint
Date:06/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Refund Request for Order# ***-4956339-8558641 The purpose of this letter is to request a refund for Order# ***-4956339-8558641, specifically for the item "LAUNCH X431 IMMO Elite Key Programming Tool," which I have not received despite an extensive wait of 30 days since the date of purchase.I placed the order for the aforementioned item on May 15th, 2023, and today, on June 14th, I am deeply disappointed to report that the item has not reached me. I have diligently tracked the shipment through *** using the provided Tracking ID: ******************, which indicates that the package could not be located for intercept.Over the course of this ordeal, I have contacted Amazon customer service multiple times, expressing my concern and seeking assistance. However, I regret to inform you that none of the representatives I spoke with were willing to take any substantial action to resolve the matter. Their responses were unsatisfactory and did not provide a solution to the problem at hand.Therefore, I kindly request the following:A full refund for the purchase price of the "LAUNCH X431 IMMO Elite Key Programming Tool," including any associated shipping charges.An explanation regarding the steps that will be taken to prevent such incidents from recurring in the future.An acknowledgment of the inconvenience and disappointment caused by this experience.I have always been a loyal Amazon customer and have enjoyed the convenience and reliability of your services. I sincerely hope that this matter can be resolved promptly and to my satisfaction. I would appreciate your immediate attention to my refund request, as well as your assistance in ensuring that such issues are dealt with more efficiently in the future.Thank you for your time and understanding. I look forward to a swift resolution to this matter.Yours sincerely,
Business Response
Date: 06/15/2023
Hello A86 A86,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I was recently made aware of your concerns and I appreciate you taking the time to bring this to our attention. We will not be able to issue a refund at this time.

As shared in the previous correspondence, once the item marked as returned to amazon, it can take a while to arrive at our *************** In most situations, while returns are processed by Amazon in 14 days, in some cases it can take upto 60 days to reach us.

We need the item to be returned, received and physically verified before a refund can be issued. You will receive an update on the item once it's delivered and processed by our ***************

If you don't hear from our team regarding your refund by 24-July-2023, please write back so we can find out what happened.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They allowed a $106 charge to go through without either security code they sent at 1:30 a.m. for a **** gift card. Now they won't refund my money and deactivate the card I didn't order.
Business Response
Date: 06/16/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the charge of $106 which was made on your card without your approval.

As we can see our team already took action on it and sent you the confirmation email to your registered email address on Wednesday, June 14, 2023 at 8:03 AM (PDT).

As the charge is cancelled you can contact your bank to get the new card so that such activities won't get repeated.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 06/16/2023

Complaint: 20185082

I am rejecting this response because:
It wasn't my card that was compromised. It was my amazon account. Which doesn't post card numbers. I shouldn't have to cancel a card that pays so many things electronically because you allowed a charge to go through without either of the 2 codes you sent through at 130 a.m. I shouldn't have to deal with my bank for your mistake. And you keep saying it was cancelled. But I still have a $106 charge on there.

Sincerely,

*********************************
Initial Complaint
Date:06/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account has been flagged for no reason. I leave honest review to help other customers. I enjoy writing them and even make videos from time to time. Amazon flagged my account, removed my review that I spent a lot of time on, and block my account for leaving any more review. Very frustrating
Business Response
Date: 07/11/2023
Hello,

Thank you for your inquiry. We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews, ratings, or votes.
-- The account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.
-- An unauthorized party may have accessed this account to write reviews, ratings, or votes.

To learn more about this policy, go to "Community Guidelines":
*****************************************************************************

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our policies.

To contact us about this decision, please reply to this email.

The Amazon Review Moderation team
Customer Answer
Date: 07/16/2023

Complaint: 20184997

I am rejecting this response because:
How do I "-- Evidence or examples that demonstrate that your account complies with our policies." When you removed all of my reviews? My account has been in good standing.
and yes, there are companies send me product for review. But if it doesn't deserve a good review I'll simply return it. All my reviews are honest.

And what is the difference when on the website you have Amazon Live and Shop livestreams where influencers and people review products. Do they own and pay everything themself!?

If you don't want company to send products out for review, enforce the rule on them, not the customers!
Initial Complaint
Date:06/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been accused of a crime by Amazon, but I have not been offered any further information beyond the nebulous statement that my account has been accused of selling stolen goods. I sent letters of inquiry to Amazon for the past several months, without response. I am concerned that an unappealable decision has been made against me without any way for me to respond. Accusing someone of wrongdoing without the chance to represent proof to the contrary goes against almost everything this country was founded on. As Amazon has been completely unresponsive, they have not even let me know what items are accused of being stolen. Therefore, I have nothing to research, only hoping that my requests for assistance to Amazon will have been read and responded to. As I have gotten nothing from Amazon, I am now looking for your help.
Business Response
Date: 08/03/2023
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller. Thanks, Amazon.com
Initial Complaint
Date:06/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon put a hold on my account stating I owe them money and reported me to TRS. I spoke with TRS and no such debt exists that they are collecting on. Amazon refused to listen to TRS when they called on my behalf and they keep insisting I clear this debt.
Business Response
Date: 06/27/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6/27 confirming account reinstatement.
Sincerely,
*********
Amazon.com

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